Thank you HJ Auto Group for being a part of Sheraton San Gabriel's Grand Opening. Your customer…read moreservice is to be commended. We truly appreciated the collaboration. Event Producer: Dee Lee Designs Photographer: Clair Chang Films Actor & Actress: Jared Phillips/Tiffany Munoz Venue: Sheraton San Gabriel

Found my dream car on cars.com. Met with David who was easy to work with and highly knowledgeable…read moreabout cars. David made the buying process smooth and convenient. We worked out a great deal I couldn't refuse and I finally brought home my BMW X6. Great car, Great price, Great dealer! Thanks HJ-Auto

Probably the nicezt used car dealership I've been to. Prices were slightly higher than listings on…read morecargurus/facebook marketplace but they are professional!

Don't come! I bought a used Tesla from this dealer remotely,…read moreand honestly the experience was really disappointing. During the process, the salesperson told me in chat "black exterior, black interior." Because of that, I thought the car was black. The videos and photos they sent looked kind of gray, but I assumed it was just lighting -- since they had already said it was black. When the car finally got delivered, it turned out to be gray! The sales contract didn't mention the color, the Carfax report they gave me didn't mention it either, and the only color info I had was their written message. That turned out to be misleading. When I tried to talk to them about it, they refused to take any responsibility.

This is a sister store to the Norco location same owners…read more If Premium Autos told you that you had to buy a warranty or add-on to purchase your car, read this. I successfully got my money back, and others should know they may have options too. Important: Once a proper cancellation request is submitted, companies generally should process eligible refunds within a reasonable time. In many cases, 30 days is a fair deadline to demand written confirmation and refund processing. This is the blueprint I used: Step 1: Review your paperwork for add-ons such as: - Warranty - Paint protection - Interior/exterior package - Theft device - Service contract Step 2: Find the warranty company or administrator listed on the contract and email them directly. Example contacts I used: - cancellations@vtg-services.com - info@roadvantage.com Step 3: Send a written cancellation demand including: - Vehicle info - Purchase date - Amount charged - Contract/product name - VIN (last 6 digits only) - Statement that no claims were used Step 4: Include this key statement: "Premium Autos told me they could not sell me the vehicle unless I purchased this product." Step 5: Mention California Vehicle Code §11713.18 regarding optional products being misrepresented as mandatory. Step 6: State clearly: "Please process cancellation and refund within 30 days of this notice or I will file formal complaints." Step 7: If ignored, complaints may be filed with: 1. California DMV Investigations Division 2. California Attorney General 3. FTC 4. CFPB (if financing involved) 5. Local District Attorney Consumer Protection Step 8: Request written confirmation that: - Contract is cancelled - Refund is processed - Refund sent to lender if financed I was able to successfully get my money back. Keep everything in writing, stay professional, and act quickly.

Worst dealership I've ever tried working with. Right off the bat TERRIBLE CUSTOMER SERVICE! As if…read morethey're doing you a favor!???? They advertise great prices to lure in customers and then hit you with FORCED ADD ONS. Prior to going in person i thought the reviews were a bit dramatic but they were actually spot on and very accurate. Didn't purchase and good thing i didn't.

If I can give this place 0 stars I would! I had purchased a 2016 ford explorer in less than a month…read moreI had transmission issues!!! They told me everything was working everything was fine etc. they didn't want to be responsible for anything even though the truck broke down during the 30 day warranty! Another thing they had told me they would contact me when my stickers came in from my plates && they never did I had to call them to follow up with that && when I called they had told me they had been there for weeks! WEEKS! Mario is very unprofessional && rude af. This man doesn't have any type of manners towards woman please don't come && buy any cars from them! SCAMMERS is what they are vale auto sales literally valen verga disrespectfully

I went to go look into buying a car from them and did all the paperwork this was my first time…read morebuying a car and the manager helped me he didn't explain anything to me at all and just Told me where to sign kept my check stubs than proceeded to lie to the police saying he didn't have them and I tried to back out the day after he denied it and said I had to take it when I did not pay him any money or have the car in my possession all I did was the paperwork and he is very mad I want to back out and is now trying to take legal action this place needs to be shut down they have had the same cars for years and lost their license in 2017!!!!! Horrible place to buy cars they scam you !!! And are greedy

TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."

Really happy with the whole experience. The car drives great, and the process was smooth and easy…read morefrom start to finish. Definitely satisfied overall.

Friend recommended this spot on Garvey Ave and it turned out super clutch. Staff was trilingual, so…read morecommunication was smooth and chill. Procedures were simple, no shady stuff, felt very trustworthy and reliable. Service was professional and quick; they handled everything around my Tesla Model Y like pros. Solid experience, would come back :)

Friend recommended this place on Garvey Ave and wow, super trustworthy and reliable. Staff are very…read morekind and helpful, really professional service and simple procedures, no hassle at all :) Loved the trilingual communication - they easily switched between Chinese, English, and Spanish for my group. Felt taken care of the whole time, would totally come back! Go to Eric and Saul the best.

Thank you Best Deal Auto Sales! Absolutely loved the service…read morewe were provided from Victoria a her team. All the team are great and very professional. Felt very confident about such an important purchase. I really recommend this auto dealer.

We had a good experience. My wife and I are super happy with the cute little blue Citroen 2CV we…read morebought from Victoria yesterday. Victoria is super nice, very professional, and easy to work with. We found the cute little car on Facebook and then I called them to make sure it was worth the long drive from Ventura. The car was ready, we drove it around for a while and then made our deal. Thank you! Victoria, Ventura and all the lovely staff at the car lot.