Just bought a 2023 Toyota Tacoma!!!!! Angel was a great help answering all my questions via text…read moreand Armen closed the deal. Buying a car can be a drag but Armen made it a great experience filled with laughs!! Thank you LA City Cars La Puente!!!!!

Waste of time. Called about a specific exotic vehicle on Tuesday. Scheduled an appointment to look…read moreat it on Saturday. I can't make Saturday so I reschedule for Sunday. On Sunday, I let them know I was on my way for my appointment. They immediately confirm. When I get there, I meet my salesman who I've been communicating with the whole time. He thanks me for coming in and asks which car I'm there to see. Seriously? He definitely should've known. Then he says he has to go talk to his manager. He comes back and says sorry the car has been sold and just wasn't updated on the computer and that has happened three other times that week. They had texted me so many times before my visit asking when I could come in to look at the car. Loads of communication that the last thing I expected was for the car to not be available. Waste of my Sunday. Very poor organization. Will never do business here.

Found car...agreed on price....window was not working properly. They said they will fix it…read more Got purchase contract, went to bank..everything approved and they tell me window too much to fix and can't do it. Total waste of time! We have a legally binding contract that I will be reviewing with an attorney friend. Avoid at all cost

I made an appointment and when I got there they told me they lent someone the car. Horrible serviceread more

Came across Best Deal Auto Sales while I was in La Puente. From start to finish there customer…read moreservice was immaculate. Once I walked in was greeted by Jose, and he made sure to ask all the right questions to show me a car that would fit my lifestyle. Once he brought out the BMW I can sure tell you it was love at first sight. NO DENTS, NO SCRATCHES NOT MECHANICAL ISSUES. This car was in immaculate condition, quickly got me approved, low APR and payment! Such great help, got out the dealer within an hour. Highly recommend there service and make sure to ask for Jose !

Very friendly, talked about a lot- especially food, and got me approved and in my vehicle very very…read morefast! José was very helpful and has great customer service, if you are looking for a new car please please hit him up I promise you will not be disappointed...Amazing. Great experience as a first time buyer, Vicky made the process very easy and straight forward. Very Excellent Service ! Reasonable prices sing and deal. Great Experience with Bolufe Auto Sales.

It was an amazing experience !!! Justin paid attention to…read moredetail . Super friendly , attentive and knowledgeable . Great energy , hard worker . Grateful for Him. I recommend him to anyone looking into purchasing a car. Greta customer service !! Thanks again Justin

I recently had my Toyota Camry serviced and worked with Mandi Davis, and I couldn't be more…read moresatisfied with the experience. She was incredibly helpful throughout the entire process, providing clear guidance and making sure I understood what was being done to my car. What I appreciated most was her transparency she kept me informed every step of the way and made sure there were no surprises. Mandi took the time to explain the work being done and answered all my questions with patience and professionalism. Thanks to her excellent communication and attention to detail, the whole experience felt smooth and stress-free. I highly recommend working with Mandi Davis if you're looking for someone who genuinely cares about customer service and keeps you well-informed.

Purchased a Honda Civic at a great price, low mileage. All…read morecars we looked inside are super clean!! Manuel, our sales consultant, was very friendly and helpful with our purchase.

This by far is the worst experience I've had at a car dealer. We called in advance to test drive a…read morecar and when we got there the first question they asked was "are you going to buy?" Not "What can we help you with?" "Would you like to test drive ?" "How's your day going?" Terrible dealer. Don't come here.

I brought my Toyota to this location for the first time since moving to La Puente, and was…read morethoroughly pleased with the experience that they'll be a mainstay hereafter. One thing I found to be really convenient was the shuttle service that'll pick up and drop off within a 10-mile radius, so of course I took advantage of that. There are several pick up and drop off times within an hour of each other, so be sure to check with your service advisor and the rental department after your vehicle gets checked in for the next available shuttle. Another cool amenity is the theater, located inside just off to the side of the general waiting area; I don't know any other dealership that has one for their customers! And of course, there's a cafe with free coffee and water, as well as an assortment of snacks for purchase. Lastly, i'd like to thank Raymond, a seasoned service advisor, who was very helpful throughout the entire process. I'll definitely be returning for any service, and possibly sales, in the future.

Their online price for 0W20 QT is $5.83 but at their Parts shop/department/center is $9.89 and my…read moreoil filter online is $4.72 but at their Parts shop it's $6.99. I don't understand why it's done this way. It's disappointing.

We had a good experience. My wife and I are super happy with the cute little blue Citroen 2CV we…read morebought from Victoria yesterday. Victoria is super nice, very professional, and easy to work with. We found the cute little car on Facebook and then I called them to make sure it was worth the long drive from Ventura. The car was ready, we drove it around for a while and then made our deal. Thank you! Victoria, Ventura and all the lovely staff at the car lot.

Mario is the best, he help us buy a truck and gave us a good price. I recommend this dealer ship…read more100%

I had a frustrating experience at Lexus Cerritos--poor service, unexpected charges that weren't…read morepart of the original service package, and pricing that didn't match what was quoted online. It honestly felt misleading, and I even considered taking it further. Thankfully, I decided to try Longo Lexus instead, and the difference was night and day. The entire process was quick, smooth, and refreshingly transparent. Pricing matched the original estimate exactly--no surprise add-ons, no upselling, just honest service. A huge shoutout to my service advisor, Kelly Yang, who was incredibly professional and thorough. He clearly explained the work being done, set accurate expectations for timing, and even applied a promotional discount. After my prior experience, I walked in expecting the worst--but was genuinely impressed by the level of care and integrity. While it's a bit of a drive for me, it was absolutely worth it. I highly recommend Longo Lexus if you're looking for reliable, straightforward service without the hassle.

I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a…read moreLexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada.

I can't say enough good things about the team at Puente Hills Hyundai! The entire process was…read moreamazing. Big thanks to Cyrus for the initial help and for a smooth handoff to Karim, who was so knowledgeable about the car's features. What stood out most was that I never felt pressured. Quite the opposite, everyone was incredibly patient, polite, and kind throughout the whole experience. Sonny really went the extra mile to make sure the monthly payments worked for my budget, which I truly appreciated. We finished up with Dario, who was thorough with the final paperwork. If you want a stress free car buying experience, this is the place :)

Took my 2019 Elantra due to my engine using more oil then usual back in November of 2025. My car is…read morestill under warranty. Joey my service advisor explains to us that there is an Oil dye test that they can do to see if the engine is in fact burning more oil than usual. We agree. Pay $100.00 and am told to bring the car back after I have driven it for 1000 miles. Once I reach that point a combustion cleaning will be done and then I need to drive for another 1000 miles. Once both test are complete the results will be submitted to the warranty department to have them approve a new engine. Ok great. We take it back after the first 1000 and I'm told I need to leave the car for a couple of days. "Ok no problem I can make arrangements" After 3 days I call Joey. He states the warranty department hasn't gotten back to him about the combustion cleaning. I explain to him at that time you did not tell me that the 2nd half of this test needs any type of approval you made it seem like it was part of the test as a whole. He apologizes and asks to give him a couple of days. At this point I need to borrow a car. Another week goes by with no communication I have to keep calling him for updates. After 1 week of me and my fiancé contacting him, He then states that the warranty department wants more service records but with photos of My odometer to confirm the miles of my last 3 oil changes. He cannot explain any further than that. I don't know of any mechanic that takes photos of every cars odometer when oil changes are performed. The warranty dept denies my claim, but joey states that if I like too, I can contact them and see what info they would like. I call the 1-800 number its customer service??? Come to find out there is NO direct line for the warranty dept. After about 1 month of going back and forth I am told to find photos of the miles of my odometer to show "proof" that my oil changes were completed on the date the receipts showed. I find the photos. I call Joey, explain that I have the photos the warranty department asked for. He asks for me to email them to him. I do so on 2-27-2026. I call one week later and again no updates no info. A little more than a MONTH goes by and nothing has happened. After contacting Joey every week, he gives me the same update "hi still haven't heard anything back". He again advises me to contact " the warranty" dept which again is customer service. I call and give the info to a man named Parth. I explain the whole situation from the first visit in November to now. He calls me back 1 week later and states that the request with new info HAS JUST BEEN submitted on 4-3-2026 by Joey. I'm furious and disappointed at this point. 6 WEEKS!!! have gone by and I'm thinking that all of new info has been submitted but it never was and I don't think it ever was at this point. After another 2 weeks I contact Joey again , he states my claim has been denied. I then email Parth in customer service, he calls me back and states that info is wrong that my claim is still pending. WHATTT??? Parth assures me he will do his best to get all the info the dealership to assist me. I explain to him at this point I only want to speak with him and The Service Dept manger (who by the way never called with any info or updates). After another Month, I get a "your claim has been denied by the warranty department due to neglect". Complete BS I have all of my services records since my first Oil change on my car. I have every from oil changes to brakes and everything in between. I do not believe that any or all of my records were provided to the warranty dept at Hyundai. This has been nothing but a nightmare since November of 2025. Joey was worst. No customer service, no communication, no compassion, and full of lies. In my family we have purchased 4 Hyundai's from this dealership in the past 6 years. You'd think they'd have some more respect for their customers. Unfortunately, that is just not the case. If I could give any one advice. Go to another dealership for assistance and Don't go to Joey. The warranty's they promote are just a smoke in mirrors type of deal. We do our part, complete they monthly payments for x-number of years and when we need help the warranty Is not there to assist us. This experience has so disappointing, I wouldn't wish this frustration on anyone.