Purchased a Honda Civic at a great price, low mileage. All cars we looked inside are super clean!! Manuel, our sales consultant, was very friendly and helpful with our purchase. read more

AUTOCARS - Inside office - Car Dealers Near Me - La Puente, California

This by far is the worst experience I've had at a car dealer. We called in advance to test drive a car and when we got there the first question they asked was "are you going to buy?" Not "What can we help you with?" "Would you like to test drive ?" "How's your day going?" Terrible dealer. Don't come here. read more

Customer service had EVERYTHING to do with this.... When someone is not willing to give you the time of day when you're speaking to them and acting rude what do you call that?...... Market value you say? We found this truck (look at attached picture) with less mileage then your truck for 26k.... Very reasonable priced.... Not to mention the fact that in comparison to the truck you have this one is in show room condition and by no means is a perfect truck (that says a lot for the quality of product your company brings to market)... I would be ashamed at what you're trying to sell.... Your reviews speak volumes.... read more

AUTOCARS - Car Dealers Near Me - La Puente, California

Terrible customer service! We just bought 2 new cars (last month) at Norm Reeves and they had no issues with us test driving the cars... This guy straight shut is down!!! We asked if we could test it he said "due to CORONA we can't unless we have worked numbers and have paper work going" ...ok let me buy it then test drive it SIR ?? We came ready to buy, in 1 car so we can drive it home...I'm a big on customer service unfortunately in this business you'll have a lot of people just asking around (window shopping) but that's what you signed up for. I'll go look for another truck and swing by just to show this cat he missed out on a sale. We support small businesses, specially in these tough times but this place totally made me want to go back to the big dealerships where customer service is a priority!! **Andy don't bother replying, price wasn't an issue it was all in the bad CUSTOMER SERVICE we wish you well. read more

We recently purchased my Acura from this dealership and everything went well. Sara is very proactive and will work with you regarding what you are looking for. Daniel is very nice also. I saw the car, called and went up a few days later and bought it at a reasonable price. They worked with our situation and we are totally pleased. They have a great selection to choose from and although they are a bit pushy, it was a great experience. I live in San Diego so it was working long distance. Cars are hard to find right now. I'm very pleased with my purchase. read more

Great service. Easy car buying process. Friendly salesman/owner. Would definitely recommend.

Nothing bad to say about Manuel & the owner Andy. Good decent people but Finance guy (I think his name is Frank) sucks at customer service and people skills. Got up and left once I started hearing his bad dealings. Went out to take my business elsewhere. Frank is bad news. Be aware! read more

*BEWARE!!!* AutoCars does not honor their advertised prices!! Today's personal experience: I'm looking to purchase and AutoCars had a car listed on Edmunds.com (a reliable, respected car dealer/website). Cool! Found a car that fit my needs, looked good, and was in my budget. Called my bank, got pre-approved for a loan and drove an hour to test drive, if all was good, I was ready to go ahead and purchase the car for the advertised price. However, when I arrived, the car was $1000 more?? When I showed the the salesman the advertisement and questioned the discrepancy, it got weird. He informed me that the advertised price was not correct and that they don't advertise their cars on the site where I was showing him the advertised car that brought me to their location. Yup. Same car he acknowledged was, in fact, for sale 10 days earlier, at the very price that was currently being advertised, and for which I was now trying to purchase the car. So, I got loan pre-approval, drove 2 hours during rush hour, to pay the full advertised price (I wasn't even looking to haggle!) for the car they were selling, only to be told that I was out of luck and "not understanding". Seems more like AutoCars doesn't understand honorable business practices. Considering it was someone at your business that messed-up, you definitely could've been more honest, flexible, and respectful. Trying to claim that Edmunds is just providing their advertising space to you for free is a strange way to work with your customers. If you were satisfied with the lower price 10 days earlier, they could've honored the same price today. read more

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Amazing service, they have really good cars & great prices on everything. I was helped by Daniel G definitely recommend !! read more

AUTOCARS - Mercedes e350 - Car Dealers Near Me - La Puente, California

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This place is the worst place to buy a vehicle. Very unprofessional. They really sold me a clunker. I bought a car from this place 3 days later the car died. After that I've took the car down to the Dealership. I kept getting the run around abt their Mechanic not being available. SMH. The guy FRANK tries to be your friend from the beginning to collect your money then when u call him all of a sudden he's unavailable. I've spent a lot of money on trying to fix this car, towing and Mechanical problems that this dealership is supposed to take care of. They tell u all this sweet but nothing bullshit! DON'T BUY FROM HERE! This dealership is a rip off!!!!! read more

Doesn't allow full inspection by a third party mechanic! I have done quite a bit of research on purchasing a used car in the Southern California area, and I have yet to come across another reputable dealer that doesn't offer a contract cancellation period. For a used car, it certainly seems standard practice to have the car properly inspected by a third party mechanic (especially after doing a deep dive into these reviews). read more

Spoke with Andy. I was interested in a car and was wondering if he could send me PPI (Pre Purchase Inspection) form and instead he told me that PPI is only for internal. Literally this is the first time I heard that PPI is only for internal. So shady. read more

We found this dealership through Auto Trader and I am so glad we did! We found this cute little 2015 Fiat. Memo helped us and was extremely knowledgeable and friendly. The price of the car was reasonable and we were in and out within an hour and a half. I highly suggest this place. read more

We recently purchased my sons 1st car from AUTOCARS LTD. At first I was a bit hesitant on purchasing a pre-owned car from a smaller dealership, with all the horror stories I've heard and read about these smaller places. We originally were going to purchase a 2010 Acura TSX from Acura directly. Let's just say, their customer service was not up to par with my standards. (South Coast Acura) My wife and I decided to shop around a little more on the net. We found a 2013 Honda Civic EX 4dr listed on AUTOCARS LTD that had VERY COMPETITIVE pricing compared to the big boy dealerships. The moment my wife and I parked in front of the their lot, we saw the 2013 Honda Civic EX 4dr. Let's just say we were both very impressed with the condition of the car.(Pristine) Andy came out to greet us immediately. He was very knowledgeable of the vehicles on his lot. Although the price of the vehicle(I thought) was priced to sell. I figured, I'd negotiate with the guy and see what I can come out with. We negotiated a price about 1k below KBB price. Needless to say, I usually get what I want. I walked away from the deal. Lol He texted me later that day and threw in an extended warranty(1000.00 cost) and went down another few hundred on the price of the vehicle. I really had to think about this at this time. I researched the vehicles history. Clean CARFAX report. Went back the next day to claim my prize.(actually our sons). I wanted to wait a few weeks to post a review to give me some time to figure out if there is anything wrong with the vehicle. Weeks later, 2k plus miles driven. Car is a CHAMP. It is a rare occasion when I walk away from a deal/purchase and truly feel I came out the winner. Andy@AUTOCARS LTD is the best!!! 100% satisfied and will absolutely refer my friends and family to him. Owner of 2015 Acura MDX, 2015 Chevy Tahoe, 2007 Honda Civic, 2017 Bayliner Element XL, and an estate up in the hills. Lol read more

We had an excellent experience when purchasing our vehicle here! Andy and his team helped us answer all of our questions, giving us feedback and making us feel very comfortable throughout the entirety of the shopping process. They very friendly and knowledgeable staff had us out the door in our new SUV within an hour. Great experience. Great staff. Great inventory. Great prices. 5 out of 5 read more

The guys here were so helpful and made it so easy to buy a car. Manuel was my salesman and he was very professional and knowledgeable. Within an hour and a half they got me approved, paperwork signed, car washed and ready and i was out the door. Highly recommend them for anyone who wants a very fairly priced used car. Will definitely use them again once looking to purchase another car. Thank you so much guys. read more

I appreciate all the great assistance from Mr. Andy Leano and for helping my Dad out to find his dream car.

My husband and I were recently looking to purchase a third vehicle for my son to drive and we found the perfect one at Autocars Ltd. We purchased a 2012 Toyota Corolla S with low miles,clean CARFAX, in great condition, and an excellent price. I had checked many auto sites looking for the perfect car, saw a few at different dealers but was disappointed at the vehicles. When we saw the Toyota at Autocars Ltd. we knew it was the perfect one for us. We were helped by Manuel, who was friendly, knowledgeable but never pushy. He gave us excellent customer service, answering all our questions and a great deal on a 100,000 mile warranty. Four weeks in, and almost 1,000 miles, our car is running perfectly with no problems. We couldn't be happier with our car and the great customer service provided by Autocars Ltd. Thank you Manuel and Autocars Ltd, I am happy to recommend you to anyone who needs a great car at a great price, with excellent customer service. read more

Finance Frank is the most rude and unprofessional person. Did not once greet us. Had a problem with me being a female who knows about financing and credit. Told me "I want to make all the rules" when in fact I was doing what they call "negotiating" on a down payment. This place could do better if they fired Frank because this is not the only review on his lack of people skills. We walked out because Frank was a complete tool! Poor guy goes home broke again....wah wah wah read more

So I went in on 08/6/2019 and Purchased a car they made it very easy for me to get the car .But it's been a nightmare the next day the check engine light turned on and I called them right away the lights had something wrong with them to . They fixed the light and said they didn't see a problem with a check engine light so I took the car home and the light went on again this time I took it to get check somewhere else and they said it had a misfire that was on 8/14 they fixed they called me a few minutes before they closed and I took the car and it was worse. I took it to get checked again it was another misfire they fixed it I had been dealing with Frank he had been claiming that they were doing me a favor of fixing the lemon they sold me .Now he told me I had to pay for a diagnostic because they need to know exactly what was wrong with it I have so much paperwork on this car it's no Joke!Now it has a problem with the air injection hose they did a Mickey Mouse job in fixing it I waited almost a week without a car now it was smoking and now it had a leak in the valve cover gasket ,leak in the oil pan ,the motor mounts are collapsing wow all this now I want every one to really get there cars checked!Before buy from this place Frank is the worse person to deal with! I can post pictures of all the paperwork I have on this lemon they sold me read more

I love this place, I had been turned down because of poor credit scores at 2 other dealerships I felt discouraged then my husband and I found this place. The staff are friendly, they helped me look for cars in my budget, they worked with the bank and me so I could get into a nice car. They have Carfax for all the cars, gap insurance, 30 day or 1000 mile warranty's. I'm a happy camper thank you so much Andy!!!! I look forward to continuing my business with you! read more

Very satisfied with AUTOCARS. This is my second car purchase and the previous dealership left a very bad taste in my mouth. This transaction here was fast and painless. The reps were extremely helpful, organized and prepared. I drove off the lot a happy customer! Definitely recommend. read more

First time car owner and the staff was super helpful and they had a great selection of cars. Definitely would recommend!

This place is HORRIBLE!!! STAY AWAY!!!!!! STAY AWAY- BEWARE!!!!BEWARE!!! I went in to buy a used Toyota which at first seemed nice and in very good condition. I test drove and was approved to buy. When it was time to sign the paperwork, they gave me the terms, the "autocheck" NOT the "carfax" and then.... they mentioned the transmission was replaced and ECU and was INSPECTED ( NOT FIXED) by South Coast Toyota and was in good condition. I was shocked! That is a BIG detail to leave out! I asked if they had paperwork on the repair and the DID NOT have it, thats strange... then I asked where was the work completed? They didn't know.... only had it inspected. So they claimed they were POSITIVE it was NEW transmission but had NO record of it or know where it was replaced? HERE IS THE KICKER... I called South Coast Toyota to verify the story and they did have record of the VIN number and the date the car was inspected and the repair tech said.... "Yes, we did inspect the vehicle and RECOMMENDED A NEW TRANSMISSION AND ECU!!! They DID NOT do any work to the vehicle or have any record of it being fixed. The inspection was within under 30 days of me almost purchasing. THEY are LIARS!!!!! When we confronted the manager all he said was ... "so your not buying the car... okay." He did not try to redeem himself or explain the situation. PLEASE GO SOMEWHERE ELSE!! I do not want them to take advantage of someone who doesn't know any better. BTW.. I didnt even want to give this place 1 star.. but had to in order to publish the review. STAY AWAY .. STAY AWAY!!!!! read more

My husband and I bought a 2011 Nissan Rogue and it's was suppose to be our 2nd car but mainly our family car ( family of 4) and a month and a half later and after our first car payment.. the car breaks down and it's the transmission. They wanted us to get a an estimate and diagnostic test done to prove that it was the transmission. So we did, and then we took Andy the report and then he tried to say he wants to use his mechanic but charge us the same price as our mechanic and instead of us getting a new transmission he wants to give us another used one! We also still haven't received the license plates or registration for the car! Long story short, do your research and make sure to ask a mechanic that you're comfortable with to look at the car within right away so you don't get screwed over like us. read more

My experience here looking at cars was so bad that it's almost comical. But then I get really angry about what happened and I cuss in Spanish which is something I rarely do. I don't speak Spanish. I just swear in Spanish really good. We found a car online at AutoTrader and that's how we ended up here, because I normally would not go car shopping at a small mom & pop style lot like this. So we took a look at the car and it was OK. But then we noticed a few others around the lot that fit what we were looking for. So we walked around, the salesman gave us keys to poke around the inside and start a few. Then we tried starting a Honda and it wouldn't turn over. The salesman brought out a battery charger and asked us to help him jump start it. Not a very promising prospect for purchase, but what ever. We weren't there very long and we were considering coming back on the weekend to test drive one of our favorites. We told the salesman that we were not ready to buy today and he lost interest in us almost instantly. We took his card and said goodbye and before leaving I asked him for a cash price on the last car we looked at. "I don't know. I'd have to look it up." "Can you look it up before we leave please?" "No. You're not ready. Why should I?" Fucker. I will tell you when I'm ready. We left and I told my husband we will not be coming back. But if you're into misogynist douche bag salesmen, this is the place for you! read more

Great customers service ,negotiable they work with you I got my Camry here and they work fast

Came in to look at a BMW 5 series, car looked great all around, engine was clean, everything worked good (components). Car was well priced for year (2011). I looked around town all day, ended up here because it was the best BMW for the price, condition, etc. compared to other dealers. Leaving lot in a beautiful 335i! Thanks to Andy for working out a good deal for me, I was able to upgrade from 3series to 5series!! read more

This is definitely a great dealership!. They were very helpful i was a first time buyer and and they were able to finance me and now i drive a beautiful lexus !! Andy and Manuel thank you very much!!! read more

I came to purchase my first car and was running late since I was coming in from out of town. I called in and Mauricio was very accommodating to my situation and provided me with great customer service upon arrival. I intended to purchase a 2009 Toyota Camry with clean carfax and great mileage. I found two other cars I liked and ended up test driving 3 separate cars. Throughout the whole experience I was met with nothing but patience. I ended up purchasing a better car with all the things I needed. Would definitely recommend to a friend. read more

Had an amazing experience with the sales associates here. They were informative, friendly, patient and helpful throughout. Definitely a place I would return to for another vehicle. They were honest, straightforward with no pushiness. I had a small window to purchase a new vehicle and the whole process went smoothly. I highly recommend this business. read more

Just got done buying a second car from hear. Great bunch of guys. They will work with you and honest definitely will show you the Carfax on any of there vehicles. read more

I bought a car from these guys early this year. First, they FORGOT to return my drivers license. I had to drive back out there to pick it up. Then they made me go back 5 days later to have something that broke off fixed. It was a half assed job with unoriginal parts. Then, 2 weeks later, my battery died and they told me there's nothing they can do, but original salesman would call me back to arrange something. Nope, no call back and no answer when I'd call. $200 out of my pocket. Then my temporary paper plates expired 4/17/20 and I have not received my permanent plates in the mail as everyone who buys a car does BEFORE the paper plates expire. So yesterday, 5/1/20, I received a letter from them telling me THEY have my permanent plates and I need to come pick them up from them. I need to drive 40 miles (20 miles each way) JUST to come get my plates. WTF? They included a letter stating because "license plates have fallen into the wrong hands". I appreciate the concern, but a heads up at the point of sale would have been nice! Some NOTICE BEFORE my paper plates expired would have been nice! I called them today and was told, "we'll check if we have them and get back to you", and hung up on me. These guys are a freaking joke. I should have walked away from the get go. read more

Very good service and car is also good.Deal are so nice for slaes. It is very good conversation with them................. I'd loved to buy car with them read more

AUTOCARS - Very good serives and dealer so nice..The car here is very good. - Car Dealers Near Me - La Puente, California

Bought a car from here last month, the guy said nothing was wrong with it. Lied the whole time . Took it to Toyota dealership and SEVERAL things wrong with the car. Shady! Do not go here ! Just be completely honest . Now I gotta pay out of pocket so much $ to get it fixed. SMH! 5700$ thrown in the trash !' A lemon !!!! read more

Mauricio worked tirelessly to get us financed. I'm so pleased! Excellent customer service and great inventory of cars to pick from

Great personal, Mr.Manuel and Mr. Ray excellent customer service, they answered all my questions explain everything clearly, I got a Toyota Matrix 2010 in good conditions so far, they work with my credit so I got an affordable payment, Thanks definitely I recommend this place... read more

Great service and got my first car! The prices are fair and the dealership is overall very fair. read more

Been buying used cars for 30 years. Hands down the best experience I've ever had with a pre-owned car dealership. Can't say enough great things about Houdini (goes by Rey!). All the vehicles were top notch. I bought a 2010 Acura TL...absolutely the nicest 2010 vehicle I have ever seen. I don't know where they get their inventory, but the quality shows they know what they are doing. Rey was so good to deal with. He got me a great loan, the perfect car, no stress, in-and-out. My wife needs a new car in a few months and I won't look anywhere else to buy but to Rey. Friend for life! read more

Would not recommend this place. Sold me an overpriced car! Once I bought the car, it started to experience overheating issues, the oil wasn't changed and they simply reset it, tires are rotated backwards, and there is a crack in the rear subframe. Stay away! read more