I went into Performance Ford the other day and everyone was so nice! I worked with Joseph and Aman, who were super helpful! Had a great test drive and fell in love with a Bronco! Thank you guys so much! read more

Had an appointment for my car to be picked up for a recall at 10:30am. My car has not been picked up and no communication at all. I called service and the phone just rings and rings. its after 12:00pm. Nothing. Very unprofessional. Not recommended. read more

Don't even deserve low 1s reviews should be 0 minus. Steer clear if you expect ANY respect or consideration. Had appt at 12:30 now 2:30 and waiting. Would leave but in middle of lease buy out. DON'T COME HERE FOR ANYTHING!! read more

Sales review: Sales person: Razi. I found the color Mach E Rally I wanted: star white that I was looking for and contacted the dealer yesterday. Sales person said come in and test drive it. Got an email to confirm I can test drive it. I wanted to test the suspension out. When I came in today, the same salesperson said no test drive is available unless I was buying at MSRP. I was stunned - I asked is this normal for a dealer to refuse a test drive ? He said the Rally is a constrained trim and the dealer said no test drives unless you are buying. I walked out. Do NOT go to this shady dealer. They think their cars don't smell... read more

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Horrible customer service in the service department. Took my truck in for a recall, was told it was going to between 45 minutes to 4 hours. Went to the extremely hot waiting room, someone in the back yelled the F word very loud, then I told the service girl I'll come back and to call me for an update. She never did, my truck was there for nearly 6 hours. I had to call and got put on hold for like 8 minutes. Called back and was told they couldn't update my truck because they had internet problems but they were closing in 15 minutes if I wanted to pick up my truck or they would keep it all weekend. All day without my vehicle or a courtesy call. Picked up my truck to find all their trash in it. Horrible service, take your business elsewhere. Wish they was a negative stars option for reviews. read more

Tina in the service department took care of me as I brought my 2016 Ford Mustang for the works package. I had a coupon and Tina got approval to honor the coupon. I also had enough points for a free works package. So my service was free. Thank you, Tina, and Performance Ford of Covina! -Eddie Nava read more

Total bait and switch. Came in for the advertised $72/mo lease on the 2025 Ford F-150 Lightning XLT (see attached photo). Instead, I was told the "real" options were: * 36 months at $500/mo with $5,000 down * 24 months at $400/mo with $7,000 down * Another option at $6,000 down On top of that, they tried to pile on all kinds of unnecessary add-ons. Nothing even close to the ad -- completely misleading. Moe wasted my time and acted like a stereotypical used car salesman. Stay far away from this dealership. Ford, this is shameful. I hope PR sees this and takes action, because this is not how you treat customers. read more

Performance Ford - Car Dealers Near Me - West Covina, California

Just bought my first new EV truck here I just came to look and was so pleasantly surprised with the friendly service ended up coming home with a new truck. My salesman was Samia and she was extremely helpful Definitely recommend purchasing here read more

Performance Ford - New lightning on a rainy day - Car Dealers Near Me - West Covina, California

I was pleasantly shocked with the new level of service! Received a recall notice so took my 2017 Expedition to them. They offered me an Uber to get home (which I took) and said they would deliver my vehicle to my home when service was complete. All at no charge to me! Wow! Call me impressed! read more

Don't recommend shopping here. The sales manager will say any lie to get you to buy a car. They had a car I was looking months for but I ended up walking away due to their extreme lack of professionalism. read more

We initially came in to look at a car and decided to continue our search . After visiting several other dealerships and interacting with different salespeople, my husband and I agreed that this dealership stood out above the rest. A week later, we came back and purchased the car and surprised our daughter with it for her birthday. The entire staff is truly unmatched. Everyone was helpful, polite, and never pushy, which made the experience stress-free and enjoyable. Thank you to Joe and the entire team for making this such a special and memorable experience for our family. Highly recommend! read more

Performance Ford - Car Dealers Near Me - West Covina, California

Poor management and customer service. LIES Carlos is a freaking JOKE! He calls hisself a manager. I lost a whole day of work due to mobile service LIED!!! That was due to show up at 10:00 am and then they wanted to move the appointment. RUN don't stop at this dealership. Don't even waste your time read more

By far the worst dealership I've ever been to. These people are trash and absolutely lowbrow. They don't honor their word. They say their "sale" is adjusting internet priced vehicles but list the car at the same price and say the price was adjust a week prior the sale. The salesman waste so much of their customer's time by doing this back and forth game. They can't make any decisions for themselves. They add items to their used cars & refuse to remove them and expect people to pay for things someone doesn't need. This place definitely needs some new, stronger management ASAP. read more

Tina is unprofessional, and liar. She uses a bate and switch regarding service and when called on the descrepancy she lied and claimed to be unaware of her own dealerships offerings. As a Ford enthusiast, having purchased 3 fords. Performance ford has several coupons online when scheduling an appointment. I went in saying specially that my AC was not cooling. There are two ac coupons, one coupon states "let us check out your AC system to ensure everything is running. Smoothly and that it's tipped off with Freon" . I offered to send Tina a picture of the online coupon. Tina, who rather than check her own site said it was not a thing. Then proceeded to say she would top of the Freon for $185 but would not check the AC system as that would be a diagnostic check of $225. Even the secomd coupon for an AC evap and recharge come with an AC inspection and that is $169.95. In my attempt to let her know that this was the online commitment specific to performance ford I was met with a rude attitude saying she has other people there and she doesn't care what I do. She stated that I signed off earlier with a different service person for a diagnostic check. My assumption as with most places was that the discount would be applied at check out. Luckily I called bc the vehicle had been in for over 6 hours with no call. This was when the issue with Tina ensued. She was extremely unprofessional and created arbitrary pricing like $185 for a freon top off with no inspection. Not a service offered. just throwing out a random $185 makes no sense based on our conversation and I take as dishonest. My previous experience at performance has been great so I will attribute this solely to Tina. read more

I'm a very reasonable man. I spent 5 years in the automotive industry right out of high school, I actually was a former Internet Sales Manager to be honest. I can't thank Scott Hicks enough for a smooth sales process from the start. But unfortunately a sold auto, doesn't stop there, a sale is completed by complimenting members of the team. Usually made up of assistants, DMV reps on site, and service staff assisting salespeople with due bills and things owed to the client after purchase. When I first inquired about this vehicle, I asked the salesperson if there were any blemishes, dents, dings or anything on the vehicle, she exclaimed nope. It's super clean you have to get down here and check it out in person. So after dinner I threw my 4 + 6 year old into the car so we could drive almost 1 hour across town to a dealership to finalize a deal. Once we arrived, we were told by Scott that the vehicle wasn't even on site, and he apologized profusely. So here I am, trusting the dealer, and their Internet Sales Manager that the vehicle is in pristine condition just like everyone said, but it was just at the Rivian service center getting sensors aligned. Okay, whatever sounds good, I contracted the vehicle and provided my down payment so that Scott could deliver my new truck the upcoming weekend. I was a little disgruntled but just going with the flow with young kids who obviously didn't want to go to the dealership but instead to bed because it was a school night. I apologized to them and snagged ice cream on the way home. Scott delivered the truck to me while the kids were at their favorite indoor playground that following weekend. I was ecstatic, until I hopped in and saw a quarter sized spider chip on the windshield right in the drivers side viewing angle, that Scott quickly promised to have the windshield replaced and rectified. No problem I said, and shook his hand and took my keys. I later had to chase their team down to get a proper due bill once they had a chance to quote the over $2k windshield that was now due. I had to call the dealership repeatedly to schedule to windshield repair and I was honestly trying to just keep it cool, but driving another hour to Covina to sit on my hands all morning just seemed really silly. I drove down to Covina, the truck took an extra couple hours than quoted and I caught a bunch of traffic on the way home mid afternoon to OC. After not receiving my license plates after 2 months, I texted Scott asking for an update on my plates to which he tells me that the DMV rep, Holly needed a weight certificate to submit to the DMV. After over 2 months of purchase, this was a huge surprise to me; and $40 and 30 mins later, I provided him with the said weight certificate which he claims his boss will reimburse me for. Hours later, I'm still requesting new temporary plates so that I can legally travel across town, and the only reply I receive is "text and email sent." My temporary plates expired 10/24 and I'm still expected to drive around town illegally because of Holly the DMV reps failure to pay attention to detail and honestly I'm furious at this point. Not only did I have to shell out extra time and money to go get my truck weighed, and spend the money to do so, but I wasn't even notified until I personally had to call into the dealer after my temp tags were expiring. My experience with Performance Ford has questioned my level of performance in future purchases, and as the fleet manager for my companies, I can't recommend using them in the future, and that's sad because the experience with Scott from the start was actually really good. Teams rely on follow through from everyone involved and Holly the DMV rep really dropped the ball on our companies purchase of our recent truck. Extremely disappointing to say the least. read more

Performance Ford - Thanks Scott + Adam for a great experience - Car Dealers Near Me - West Covina, California

Stay away from these lying bait and switch thieves. Eric, the salesman is a two-faced liar. He blames it on while I'm new and I didn't really know. Then don't make promises. Can't keep. I talked to the so-called general manager, an Italian man who claimed he would take care of the problem. Never did nothing but lies from both of these people. This place ought to be bankrupt. At the very least taking to court for thievery. Where's the second key you promised? My daughter nothing but lies come out of your mouth. Ford should be ashamed of theirselves having you sell their product. If you're crazy enough to buy a vehicle from these people, you better look at the fine print. Because the price they quote will not be the price you end up paying. You'll pay more if you go for it, the best thing to do is stay away. read more

I would not get my car serviced at Performance Ford or don't even try to call, it seems like they don't want people's business. On 5/22, I had to call 7-8 times to try to make a service appointment & ask some questions about their online price of a $250 check engine light inspection fee. I have a check engine light & need to get the normal routine check up. I called their # multiple times, used the automated phone system, & selected service dept. It rang 2-3 times and went straight to VM every time. I called again & got a hold of someone in sales to see if they could help out; they transferred me to the service manager's extension and the phone just rang until the call dropped. The last two times that I called, I got a hold of the operator/customer service guy & told him the whole frustrating situation. I asked to speak to a manager & he proceeds to do the same thing and transfers me to the service dept. extension that leads to vm. The last time that I called I told him to transfer me to a manager or someone from the service department directly. The operator stated that he wasn't sure if he could get a hold of them for me because they were closing in 18 minutes. We talked more about the whole situation and it ultimately led to them saying that they weren't going to be able help me out. Overall, it was a very unpleasant experience trying to get service from them, especially a $250 inspection fee. I'm getting my car serviced at a Meinki tomorrow; their inspection fee is only $110 & they stated that the fee gets waived if they do the repairs. The neighboring Ford dealers such as the Puente Hills or Montebello Ford have previously provided better service. With that said, hope this helps & good luck. read more

SCAM ALERT: "Just Dirt" Lie, Fake Inspection & Bribes (Ford Gold Certified Fraud) I bought a 2023 Mustang EcoBoost (Ford Gold Certified) here in late August 2025. This dealership abused the CPO program to sell a defective car and lied to my face. 1. THE "JUST DIRT" LIE (Material Misrepresentation): At the time of sale, I pointed out a visible smudge/mark on the hood. My salesperson, Youssef, explicitly told me: "Don't worry, that's just dirt/residue. It will wipe right off." THAT WAS A LIE. It is a permanent defect from a substandard repaint job (rag marks in the clear coat). He deceived me about a permanent body defect just to close the deal. 2. FAKE SAFETY INSPECTION (Tires & Alignment): The car was sold with severe uneven wear on the tires, indicating long-term alignment issues. While they claim the alignment is "fine" now, selling a "Gold Certified" car with tires that are chewed up on one side is a violation of Ford's safety standards. How did this pass the 172-point inspection? 3. BROKEN PROMISES & CPO VIOLATIONS: Windshield: Sold with an undisclosed, resin-patched chip. Roof: Convertible top interior parts fell off within 3 months. Bribery: Youssef tried to bribe me for a 5-star review by claiming my standard 22,000 Ford Rewards points were conditional on a "perfect score." 4. GHOSTING: Youssef is now ignoring my messages. To the General Manager: I have documented evidence of the defects and the timeline. Selling a car with pre-existing paint defects and worn-out tires under the "Gold Certified" label is fraud. Contact me immediately to arrange repairs for the Hood Paint, Convertible Top, and Tires, or I will escalate this to Ford Corporate and the California Bureau of Automotive Repair. read more

Took my vehicle to service at Performance Ford, even if a have a Ford dealer 2 miles from my house y prefer to drive 22 miles more because of the customer service. I make an appointment in their website and was receiving by Erick Garcia, I explain to him what I need and he does exactly what I looking for: customer service. I wait at the store for less than a couple hours and the Job is done and for the excellent price they have in the advertised. I'm very satisfied with the service and the time it took. It's my first time but for sure it's not the last one. Erick Garcia is always nice and explains all work done. This dealership is great and I recommend trying their mobile service, in my case I can because this offer is only in the five Miles radius. I'll definitely be back for my next service. Thank you, Erick. read more

I've been so a hand full of ford dealership for service and this is by far the worst one!.. I wasn't going to leave a review but the annoying text they send me every day insisted read more

I was sent to Performance Ford to look at a Used 2018 Platinum Ford Expedition. I will mention it was a Salvage Title From a serious collision, air bags deployed, the whole deal. They made that perfectly clear, gave me a vehicle history report after I asked, very nice at first. I took the vehicle for a drive, ran great, smooth, never would know it was a salvage title. Took it to a mechanic I trust and paid the fee for a once over on a used car. They found a few things, front & rear differentials, Rear Axle Seals, and Turbo's leaking coolant. Turbo's leaking coolant, could be minimal tightening and checking, or perhaps need new turbos? That's expensive!!! I brought it back with the work list sheet and told Performance Ford, "I Love The vehicle", If you'll fix these things, even if you raise the price a grand or a bit more, I'll buy it. At least, look it over on Monday, figure out the COST to repair it, and if it's not overly expensive I would be willing to pay the COST of fixing it if they did the work, and add it to the price of the vehicle. They're answer was Straight forward and Dirty and Crooked! "Buy the Vehicle as is, and pay someone to fix it (RETAIL PRICE)" Not knowing if the Turbo's needed replaced or just a simple clean up job! This is the CRAP THEY TOLD ME!!! Buy it as is, and Pay to get it fixed yourself! I couldn't believe what I was hearing! About a dozen years ago I got the same raw deal at Performance Honda on a Minivan! I went back to see if we still had a deal on a Transmission cooler and tow package and a different manager backed out on a done deal from the day before from a manager and sales associate who had in writing they would put in a transmission cooler and tow package at "COST" for me. I stress... If you're buying a new car, have at it! If it's a Used Car DO NOT Buy a VEHICLE FROM THEM, Unless you have a good mechanic look it over carefully! It's worth the $35 or $40! So you can take it back and tell them what needs to be done to it before you Buy The Vehicle! I've been screwed over TWICE by them, Or attempted to be screwed over TWICE! What if I would have bought the car, took it to get fixed, and found out it needed two new turbo's at about $4,500 or more! Buyer be ware of PERFORMANCE DEALERSHIP USED VEHICLES!!! Have them checked out by a Certified Mechanic before you Buy! I would gladly have paid the COSTS for the repairs if it wasn't more than $2,000 at the dealership! They just blew me off. They'll sell that nice vehicle to some sucker who won't have it checked out and end up paying through the nose for those repairs in 6 months to a year! Stay AWAY!!! read more

Great service! Handle all my concerns with care! Again amazing customer service and service director Christopher is the best!

I used to be a fan of this dealership until we had to deal with the service manager! Horrible customer service and he seems to hate dealing with women read more

Took one of my vehicles in to have a recalled items replaced. Upon driving into the service area, I was immediately approached by a employee. I explained what was I needed and after a Ten minute check in period, I was advised that I would possibly have my car within two days. No problem as I have a secondary who vehicle. Six hours later, I received a phone advising me that my vehicle had been repaired and was ready for pick up. Talk about over performing! Great job!! Employees were very friendly, honest and true professionals. I will be bringing my Ford SUV to this location for servicing from this point forward bcos of the positive experience I had during my first visit ever to this location. read more

Performance Ford - Car Dealers Near Me - West Covina, California

Amazing service! Erik Garcia is THE BEST & made the entire process incredibly smooth and stress free. He was professional, helpful, and took the time to make sure everything was done right. His customer service truly stood out and made a big difference in my experience. I'll definitely be returning because of how easy and pleasant he made everything. Highly recommend! read more

I ordered a ford maverick hybrid xlt July 17 2023 via day of open bank and jan 21st dealership call me it's in and ready for pickup. I flew in from Vegas guess what they did a markup of junk fee "$2000" LoJack and another mirage fee. Stay away as this dealership is full of surprise. I will update a photo original with original order without these none sense junk addon. Be warned they will not remove it and make you waste your time ordering from them. read more

Performance Ford - Appointment for pickup the ordered vehicle - Car Dealers Near Me - West Covina, California

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Omg I bought a 2019 Explorer here and when I test drove it I felt the transmission slipping. They told me all was fine. Few months later my transmission went out smh. They replaced it but then it started giving me problems to start. It was a total lemon and the staff didn't want to listen to me at the test drive smh. I traded it in at Puente Hills Ford and man they were amazing drove off in a 2025 Explorer read more

As a young female I was a little nervous buying a car at a dealership but these people really made me feel comfortable and did not try to raise the prices or anything! They gave me a fair price and when I did the paperwork it was seamless. This was my first time buying a car and they made everything so easy for me. Big shoutout to Manny who helped me with my paperwork and explained every step of the process to me. If you are looking to purchase a vehicle and want no fuss definitely come to this dealership. If you go to this dealership ask for Manny the fleet director. He was the best! read more

Please find another dealership to buy a car from. My husband and I literally were ready to purchase a used car there until it was time to talk numbers. At the very end, Scott was the go between the "owner". They wanted to charge us an additional $1720 for their LoJack system, which we did not want. They refused to take it off. Then when I brought up on the website that the car showed certified preowned and that it should still be covered, he said that it was a mistake, and that it wasn't covered. Scott said something about how the dealership spent way too much money on it and they were going to try and get everything they could to recoup their money. We literally were prepared to buy the car too. Worst experience ever. So disappointed by the way Performance Ford does business. They lure you in with false advertising, and try to add all these additional options at the very end of the process. Said that this dealership is representing Ford. Please find another Ford dealership to buy your car from. read more

Had an appointment with this dealership for about 5 days to buy a truck. The morning of the appointment i got a call to confirm I was still going in to check out the truck. I confirmed and and made the 2 and a half hour drive to the dealership. Upon arrival they told me the truck had sold the night before. They had no sympathy whatsoever and their excuse was whoever I had the appointment with was "off" that day. If he was off why would he schedule an appointment with me for that day? Regardless they should have at the very least reached out to let me know the truck was sold. Extremely unprofessional dealership. read more

I do not recommend going there save your time and money. We took our truck to get serviced because the engine light came on $700 dollars and 22 days later they couldn't fix the issue. Check engine light still on and they told me to pick it up like 2 times and it wasn't ready the first time around we paid and when I was driving out check engine light popped back up. They said they would fix it at no charge and now they are trying to charge $2000 dollars to fix the issue. Mind you the same code is still there. Nothing fixed you take it to the dealer vs little shops but they are a scam. Manager never called us back to talk about the issue. I been calling multiple times and they never get back to me. Save yourself the trouble and find a good mechanic. read more

Performance Ford - Car Dealers Near Me - West Covina, California

Gabriel Guerrero (sales person) was very unprofessional. He told us "you can roll your eyes all you want , this is the price ". After we told him do not speak to us like that he proceeded to call us "tough guys" . Those are fighting words, he's lucky we gave our life to Jesus. Harold was a nice manager, but Gabriel really stinks up the establishment. read more

This is a bad business. Don't do business with them. They're shady. They're inept. And their service department is a rip-off. 1. They don't back up their promises 2. They continue to email after I've sold the vehicle 3. They don't back service completed at their service center 4. They take multiple hours to finalize a deal that could be done in 1/2 hour. 5. They're disrespectful, dishonest, and greedy read more

While my 19' Ford F150 has been giving me a handful of issues, Erik, my service advisor, was great to work with and extremely helpful. Communication is definitely there, and he kept me updated frequently throughout my service. I have ~3 Ford dealerships that are closer to me, but I specifically choose West Covina due to Erik's responsiveness and help. Of course, when Erik wasn't available, all the other service advisors I spoke with were pleasant and helpful as well. Recently, Ford West Covina has gone under new service management, and the Service Director, Christopher, is a great leader for their team. He personally reached out to me after my service to ask about my experience. I'd highly recommend taking your vehicle here, not only for general service; oil change, etc. but any major problems, they will take care of you. I'm seeing a lot of mixed reviews related to both sales and service. Just keep in mind: Being respectful and understanding goes a long way. read more

Michael Aragon got us the deal and price we were looking for. Came in with a set number in mind that I was comfortable paying and he and Manny made it work. read more

This place is ridiculously stupid!!! They probably have one mechanic the maybe knows a little about vehicles! They have idiots as service writers, waiting to take advantage of you!!!! There so called techs do not have any knowledge about an oil change !!! Or any mechanical issues!!!! They tired to sell me on an oil leak that there bs tech caused!!!! A real diesel mechanic showed me his dumb ass mistake!!! Don't trust them!!!! Ask a lot of questions!!!! read more

This was the first time I visited this dealership. After they charged me $973.35 for maintenance on Saturday, 6/8/2024, I drove home (4-5 miles away) using locals. I parked my car at home until Tuesday to go to proctor the final exam for my students. On the freeway, I heard some metal sound under my car. The next morning, I saw this. My father said that they did not tighten the screw on one side. My father put a screw back and fixed it. I went to their website and looked for the information about their manager, but I could not find any. I will never go to this Ford dealership. read more

Performance Ford - After they charge me over $900 for maintenance - Car Dealers Near Me - West Covina, California

Erik in service was fantastic. I brought in my Focus cause the check engine light was on. They were able to get me in next day and quickly get the problems diagnosed and fixed. They even helped with some outstanding recalls. Really great service and I 100% recommend getting helped by Erik. read more

Hi. I came by earlier in March with my father, brother, and family friend. I was looking for a used GT Automatic and a young man mid to late 20s laughed and said "c'mon man you have to get a manuel". First, I didn't ask for your opinion. Second, why laugh at what I WANT TO BUY? Im the customer, and you can't tell me what I have to get dumbass. Then I went to use the restroom and he said "Is there anything else I can help you with? Or did you just come here to use the restroom?". ASSHOLE. Fucking asshole. AND GUESS WHAT, ASSHOLE? I BOUGHT A BRAND NEW 2022 MUSTANG MACH 1 PREMIUM. WAY TO BLOW YOUR COMMISSION DUMBASS! Management, when you read this: teach your salesmen to respect. Because it will cost YOUR REPUTATION AS A DEALERSHIP UPDATE OCT 5, 2022: What was the point for the owner/customer service to respond to my comment? Yall told me to reach out to the customer service and you all did nothing but waste my time! 0/10 service and i didnt even buy a car here! read more

Performance Ford - My brand new Mach 1 with 0 miles. The commision and business you guys could've had with me. Way to go salesman! - Car Dealers Near Me - West Covina, California

I purchased a car from this dealership two months ago. I was promised two FOB keys and a full tank of gas. At the end of the day, I received one FOB key and a half a tank of gas. I was told to call back two days later and they will look for the other key and if they can't find it that they will get me a key. I have been going back-and-forth with Eric the salesman and he's been going back-and-forth with his boss the Italian man. I am still here with No KEY. I was told all these things when I purchased the car and didn't receive what they were telling me. When they went to go clean the inside of the car and gas up the car for me before I left the dealership I was told because it's a used car. I only get half a tank of gas. If you don't know what you're talking about then you shouldn't be trying to sell a car. If Eric, the salesman was not ready to be on his own, he should've been shadowing somebody he made promises. He did not keep then his Italian boss got involved and he didn't follow through with the things I was told as well. This is a shady dealership. There was absolutely nobody there. I refuse to go back to this dealership until they make things right. Although it was a used car, they sure added a lot of extra some clear gloss some LoJack all these things they wanted me to pay for that I didn't want. This dealership gets a one star they need to make it right they made promises. They did not keep, watch your backs in there. read more