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    Performance Ford

    2.7 (264 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    email appointment offering test drive
    Pat K.

    Sales review: Sales person: Razi. I found the color Mach E Rally I wanted: star white that I was looking for and contacted the dealer yesterday. Sales person said come in and test drive it. Got an email to confirm I can test drive it. I wanted to test the suspension out. When I came in today, the same salesperson said no test drive is available unless I was buying at MSRP. I was stunned - I asked is this normal for a dealer to refuse a test drive ? He said the Rally is a constrained trim and the dealer said no test drives unless you are buying. I walked out. Do NOT go to this shady dealer. They think their cars don't smell...

    Bryan C.

    Total bait and switch. Came in for the advertised $72/mo lease on the 2025 Ford F-150 Lightning XLT (see attached photo). Instead, I was told the "real" options were: * 36 months at $500/mo with $5,000 down * 24 months at $400/mo with $7,000 down * Another option at $6,000 down On top of that, they tried to pile on all kinds of unnecessary add-ons. Nothing even close to the ad -- completely misleading. Moe wasted my time and acted like a stereotypical used car salesman. Stay far away from this dealership. Ford, this is shameful. I hope PR sees this and takes action, because this is not how you treat customers.

    New lightning on a rainy day
    Jason R.

    Just bought my first new EV truck here I just came to look and was so pleasantly surprised with the friendly service ended up coming home with a new truck. My salesman was Samia and she was extremely helpful Definitely recommend purchasing here

    Thanks Scott + Adam for a great experience
    Brandon M.

    I'm a very reasonable man. I spent 5 years in the automotive industry right out of high school, I actually was a former Internet Sales Manager to be honest. I can't thank Scott Hicks enough for a smooth sales process from the start. But unfortunately a sold auto, doesn't stop there, a sale is completed by complimenting members of the team. Usually made up of assistants, DMV reps on site, and service staff assisting salespeople with due bills and things owed to the client after purchase. When I first inquired about this vehicle, I asked the salesperson if there were any blemishes, dents, dings or anything on the vehicle, she exclaimed nope. It's super clean you have to get down here and check it out in person. So after dinner I threw my 4 + 6 year old into the car so we could drive almost 1 hour across town to a dealership to finalize a deal. Once we arrived, we were told by Scott that the vehicle wasn't even on site, and he apologized profusely. So here I am, trusting the dealer, and their Internet Sales Manager that the vehicle is in pristine condition just like everyone said, but it was just at the Rivian service center getting sensors aligned. Okay, whatever sounds good, I contracted the vehicle and provided my down payment so that Scott could deliver my new truck the upcoming weekend. I was a little disgruntled but just going with the flow with young kids who obviously didn't want to go to the dealership but instead to bed because it was a school night. I apologized to them and snagged ice cream on the way home. Scott delivered the truck to me while the kids were at their favorite indoor playground that following weekend. I was ecstatic, until I hopped in and saw a quarter sized spider chip on the windshield right in the drivers side viewing angle, that Scott quickly promised to have the windshield replaced and rectified. No problem I said, and shook his hand and took my keys. I later had to chase their team down to get a proper due bill once they had a chance to quote the over $2k windshield that was now due. I had to call the dealership repeatedly to schedule to windshield repair and I was honestly trying to just keep it cool, but driving another hour to Covina to sit on my hands all morning just seemed really silly. I drove down to Covina, the truck took an extra couple hours than quoted and I caught a bunch of traffic on the way home mid afternoon to OC. After not receiving my license plates after 2 months, I texted Scott asking for an update on my plates to which he tells me that the DMV rep, Holly needed a weight certificate to submit to the DMV. After over 2 months of purchase, this was a huge surprise to me; and $40 and 30 mins later, I provided him with the said weight certificate which he claims his boss will reimburse me for. Hours later, I'm still requesting new temporary plates so that I can legally travel across town, and the only reply I receive is "text and email sent." My temporary plates expired 10/24 and I'm still expected to drive around town illegally because of Holly the DMV reps failure to pay attention to detail and honestly I'm furious at this point. Not only did I have to shell out extra time and money to go get my truck weighed, and spend the money to do so, but I wasn't even notified until I personally had to call into the dealer after my temp tags were expiring. My experience with Performance Ford has questioned my level of performance in future purchases, and as the fleet manager for my companies, I can't recommend using them in the future, and that's sad because the experience with Scott from the start was actually really good. Teams rely on follow through from everyone involved and Holly the DMV rep really dropped the ball on our companies purchase of our recent truck. Extremely disappointing to say the least.

    Ray M.

    Took one of my vehicles in to have a recalled items replaced. Upon driving into the service area, I was immediately approached by a employee. I explained what was I needed and after a Ten minute check in period, I was advised that I would possibly have my car within two days. No problem as I have a secondary who vehicle. Six hours later, I received a phone advising me that my vehicle had been repaired and was ready for pick up. Talk about over performing! Great job!! Employees were very friendly, honest and true professionals. I will be bringing my Ford SUV to this location for servicing from this point forward bcos of the positive experience I had during my first visit ever to this location.

    Appointment for pickup the ordered vehicle
    Ming S.

    I ordered a ford maverick hybrid xlt July 17 2023 via day of open bank and jan 21st dealership call me it's in and ready for pickup. I flew in from Vegas guess what they did a markup of junk fee "$2000" LoJack and another mirage fee. Stay away as this dealership is full of surprise. I will update a photo original with original order without these none sense junk addon. Be warned they will not remove it and make you waste your time ordering from them.

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    7 months ago

    Great service! Handle all my concerns with care! Again amazing customer service and service director Christopher is the best!

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    4 years ago

    Business owner information

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    2 years ago

    Ask for Michael Aragon the Internet Manager. Got a great deal on a pre-owned F-150. Very easy process. Thanks again.

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    2 years ago

    Great dealership, loved every second when purchasing my car. Staff was super friendly and helpful

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    Page 1 of 7

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    Review Highlights - Performance Ford

    Michael (Internet Sales Mgr) and Johnathan (Sales Mgr) had great personalities and made us feel comfortable and not pressured.

    Mentioned in 3 reviews

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    Covina Volkswagen - Waiting area for service and parts department

    Covina Volkswagen

    (729 reviews)

    I would like to say a "BIG THANK YOU " to Ruben Sandoval our favorite Service Consultant. He has…read moretruly been a blessing, always going above and beyond to make our family Service appointments fast and efficient, with his own personal assistance. Thank you Sir Ruben. Manier Family

    Bought a used 2019 Ford F-150 from Covina Volkswagen in California on 11/1/25 with an Ally warranty…read moreincluded in the sale. Within two weeks, the truck developed major issues: transmission leak, coolant/water pump failure, and ultimately needed a full transmission rebuild. Two separate Ford dealerships confirmed the transmission needed to be rebuilt. The truck sat unusable for over a month while the warranty company delayed and then denied coverage because of a lift kit that was already on the truck when the dealership sold it to me. That issue was never disclosed as something that could affect warranty coverage. Meanwhile, I was stuck paying diagnostic fees, truck payments, and eventually had to spend about $7,500 out of pocket to rebuild the transmission myself because nobody would take responsibility and the dealership stopped responding to my calls and emails. To make matters worse, Covina Volkswagen told me California lemon law "only applies to new cars," even though the truck was sold with a warranty. At this point I've filed complaints with the California BAR and Attorney General. I strongly recommend anyone considering buying from Covina Volkswagen do extensive research first and get EVERYTHING in writing.

    Reynolds GMC Isuzu

    Reynolds GMC Isuzu

    (376 reviews)

    had a terrible experience working with Rudy Knoblloch at Reynolds GMC. At first, he came off…read morefriendly and helpful, but that completely changed the moment I mentioned I was shopping around and comparing prices with other dealerships. The pricing he gave me felt seriously inflated, especially for a truck he didn't even have on the lot and needed to source from another dealership. He became extremely pushy, constantly pressuring me for a quick answer because, according to him, he had to "lock it in" elsewhere. I specifically asked questions about the "max trailering" package because I wanted to understand if it was worth it. After doing my research, I decided I didn't need it and didn't want to pay an extra $5,000. That's when the attitude really shifted. He kept pressing for a "final answer," and when I told him I had doubts, he abruptly said he would be "bowing out." Trying to still move forward on my own, I simply asked him which dealership the truck was coming from so I could follow up directly. His response? He told me to f*** off and refused to share the information. Completely unprofessional, disrespectful, and honestly shady behavior. I would strongly recommend taking your business elsewhere if you value transparency and basic respect as a customer. F this guy, dont work w him . Hes got a pushy attitude snd a two face, he really lived up to the "used csr salesman" shadiness.

    This is my go to mechanic for my GMC pickup…read more Employee Jack Carter is an EXCELLENT employee who has always wanted to be featured in a Yelp review so here it is Jack. Jack is funny, hard-working, professional, honest and a very knowledgeable man of anything& everything vehicle related who does NOT try to upsell you in any way. Every single employee here is hard-working. friendly, and easy going The service I receive here is second to none and they DO service other types of vehicles as I have been bringing a family Ford SUV here for years. Prices are very reasonable and they do offer discounts on certain types of services for your vehicle.

    Thomas Acura

    Thomas Acura

    (267 reviews)

    Huge shout out to Brad in service. I called with a question regarding service records. He took his…read moretime to help me get them even though my car was serviced at another Acura dealership that shut down. I really appreciated him taking the time to help.

    I usually stay away from dealerships. In this case I did my homework, I decided to go here for the…read more4.9 rating and also the most ratings of any Acura Dealership in pretty much Southern California. To be very clear my 2 stars rating is solely based because one advisor by the name of Bradley Jackson. He was on point from the first time I called, first visit, and until things went downhill. (he wasn't working the day all this happened) I brought my vehicle in for mechanical repairs covered under my extended warranty. That was taken care of. I drove my car from their dealership to Pasadena, once there I got into my car after doing some shopping (1 hour after having my car back). My vehicle displayed a blinking check engine light color yellow, and it would not drive past 26 MPH. This happened around 3:30PM roughly 1 hour and 1/2 before Acura would close on a Saturday 12/27/2025. I contacted the dealer, they told me to bring it back, and that I should probably tow it to avoid getting stranded in the middle of the drive. I asked the service manager if he would reimburse me for towing my vehicle? The answer I was given is what corporate companies say. "If we check and it's not our fault we can't" I said fine, even though my car was last serviced by them and now it was acting up with issues. since I've had my car, I have never had issues (besides the required warranty work I brought it in for, which was a gasket oil leak. I was working with the warranty company to get it approved so they can replace parts) I drove 26 MPH on the slowest lane from Pasadena just so I can make sure I got to the dealership before they closed. When I got there, they took my car in, but I was also told they did not have any loaner cars available. (you are a dealership, but I guess this can happen) so, I didn't have a ride to use while my vehicle sat in their lot for 2 more days. I know they don't reimburse Lyft's or Uber's, since they don't reimburse having your car towed back to their dealership after they caused the issue. I didn't bother to ask. I took 2 extra days off work just so I can stay in Los Angeles to be able to pick up my car on that next Monday the 29th. They also did not have an Office manager onsite that day I had issues. (maybe this would have helped) I spoke to JC I believe his is the service manager, but he could not help with the concerns I've expressed here. for a dealership that has the most 5-star ratings and the highest rating on google of any Acura Dealership in southern California, this is surprising. The Customer service on the floor between the Operator, Bradley, and Amy at the check-out desk was excellent. The rest, I want to think it was coincidence, but no one had solutions or answers to the issues at hand in real time that occurred that day.

    Performance Ford - car_dealers - Updated May 2026

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