I usually stay away from dealerships. In this case I did my homework, I decided to go here for the 4.9 rating and also the most ratings of any Acura Dealership in pretty much Southern California. To be very clear my 2 stars rating is solely based because one advisor by the name of Bradley Jackson. He was on point from the first time I called, first visit, and until things went downhill. (he wasn't working the day all this happened) I brought my vehicle in for mechanical repairs covered under my extended warranty. That was taken care of. I drove my car from their dealership to Pasadena, once there I got into my car after doing some shopping (1 hour after having my car back). My vehicle displayed a blinking check engine light color yellow, and it would not drive past 26 MPH. This happened around 3:30PM roughly 1 hour and 1/2 before Acura would close on a Saturday 12/27/2025. I contacted the dealer, they told me to bring it back, and that I should probably tow it to avoid getting stranded in the middle of the drive. I asked the service manager if he would reimburse me for towing my vehicle? The answer I was given is what corporate companies say. "If we check and it's not our fault we can't" I said fine, even though my car was last serviced by them and now it was acting up with issues. since I've had my car, I have never had issues (besides the required warranty work I brought it in for, which was a gasket oil leak. I was working with the warranty company to get it approved so they can replace parts) I drove 26 MPH on the slowest lane from Pasadena just so I can make sure I got to the dealership before they closed. When I got there, they took my car in, but I was also told they did not have any loaner cars available. (you are a dealership, but I guess this can happen) so, I didn't have a ride to use while my vehicle sat in their lot for 2 more days. I know they don't reimburse Lyft's or Uber's, since they don't reimburse having your car towed back to their dealership after they caused the issue. I didn't bother to ask. I took 2 extra days off work just so I can stay in Los Angeles to be able to pick up my car on that next Monday the 29th. They also did not have an Office manager onsite that day I had issues. (maybe this would have helped) I spoke to JC I believe his is the service manager, but he could not help with the concerns I've expressed here. for a dealership that has the most 5-star ratings and the highest rating on google of any Acura Dealership in southern California, this is surprising. The Customer service on the floor between the Operator, Bradley, and Amy at the check-out desk was excellent. The rest, I want to think it was coincidence, but no one had solutions or answers to the issues at hand in real time that occurred that day. read more

Walked in there and no one made any attempt to try and help me. The one sales person that did talk to me, didn't even bother showing me any cars. I was looking for a Type-S MDX and was told they didn't have any and to try Montclair dealer instead. There was no effort made to show me a different model or potentially track one down for me. read more

Huge shout out to Brad in service. I called with a question regarding service records. He took his time to help me get them even though my car was serviced at another Acura dealership that shut down. I really appreciated him taking the time to help. read more

Miguel was very helpful at setting up service visit. Everything went smoothly. Will definitely return. This dealership is a breath of fresh air when compared to other dealerships. read more

Andrew was the only one that attended us when we arrived. He was rude but was the only sales person outside. While I was looking at a car he didn't want to approach us until I chased him down. But even when I asked him questions he would be short with his answers and push me away. I came to Acura thinking Acura is a premium brand, but have reps like Andrew representing them while looking unprofessional with head phones on and dirty clothes. Overall didn't make us feel welcome and didn't work with us as serious buyers and told us to go shop at another dealership. Which is exactly what I'm doing now. read more

Not on the dealership, but the only thing that was bugging me about the car was on the passenger side of the bumper where it meets the top of the car was misaligned and moving. Turns out Acura didn't tighten one of the screws on this bracket at all, you can remove a push pin and pop it up to tighten it real quick. Just sharing in case any other Integra owners have this issue too. read more

Thomas Acura - Auto Repair Near Me - Covina, California

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Thomas Acura is family owned and working with Jordan Chen on my 2025 ADX lease deal has been one of the smoothest car shopping experience I've had. Connected first via email and he was straight forward and to the point with terms and pricing. The deals were competitive among other Acura dealers, and Thomas Acura was able to match, but ultimately the customer service provided by Jordan was what won my business and made it worth the drive from LA to West Covina. You can just tell how passionate and knowledgeable Jordan is during our test drive with how informative he was about the vehicle. This was my first "luxury" car purchase and I'm so appreciative of Jordan's white glove service throughout this entire experience and especially after the purchase. He took his time and walked me thru the entire vehicle's settings, configurations, everything. Overall 11/10, world class customer service - totally recommend. read more

The damage took place in 2007 or 08, shortly after I bought it. They fixed the broken tail light but the bent bumper stretched the paint in that area. A couple years later an oval spot appeared in the bumper, exactly where it would have momentarily bent by the impact. But because of the time that had elapsed, your business refused to do anything about it. The only time this car has been hit was by your staff. They called me and told me they'd need to keep the car for the weekend. Look further back in your records and you'll find and if you don't then your staff failed to document the incident. read more

Customer Service. I called the Parts department to ask for a cost on a 2016 Acura IlX passenger rocket panel. Friendly gentleman gave me the price and told me how long it would take to receive the order. He didn't know how much was the labor cost, so he transferred me to Service. I asked the man how much is the labor to install a passenger rocket panel or side skirt and he said he doesn't know what that is. How do you work in Services and not know what that is, and asked proceeds to ask me if its front or rear. Then he said $350 for labor and hung up the phone. Not knowing what the part is he pulled a price out of his ass. Cant imagine how the service is like in person. Thanks man! I will be going to another dealership or installing it myself :) read more

I went there for a oil change and for my recall on my 2024 acura intergra. I got my car done with a reasonable time, all thanks to ALAN (from the service department) always greeting me with a smile and being helpful. If anyone need services look for Alan. He will take care of you. YOU'RE THE BEST ALAN! Happy Holidays. read more

Not all dealers are the same. I've been coming here since I moved to this side of town a few years ago, to take care of my TL. I've been fortunate to always have great service here starting with Ed & then 2 other service attendants. My first time I just walked in right before closing for an emergency service & Ed was amazingly helpful & friendly. Made me feel comfortable & relaxed. Told me not to worry he would take care of me before he left fue the night. I left my car & was offered a loaner. I have nothing but good things to say about the service at this place, always A+ Make appt if you just want to walk in, drop off & get your car to get serviced but even when I haven't had an appt service never made me wait long to be checked in. They will wash your car if you ask them. It's a dealership so don't expect cheap but you get what you pay for and it's worth it. I've been helped by 2 other gentlemen here & all very polite. Small waiting area but it's comfortable & you can have water & snacks. Take your coupons with you ;) read more

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I am so impressed with the service here. Two people in particular are STAND OUT members of the team first is Alan Sze who immediately came out to greet me. He also provided me with a shuttle for my trouble. Then I was helped home by a young man named Kevin Arellano who at such a young age was so respectful and kind. I cannot express enough how happy and satisfied I am with this dealership. read more

Short entry... Talked to sales person Jordan Chen yesterday about purchasing a new MDX. Big decision for me! He spent all the time I needed showing me several models and answering all my questions. Think I will consider using him when I am ready to buy. THANKS JORDON. read more

After spending almost $6000 in maintenance, one would think the lead technician would do a good job, but instead it was a half-ass job and they had my car for 3 weeks. The labor took 2 to 3 days max. read more

One of the most pleasant car dealership experiences I've had. No frills, straight to the point, and no pushy sales tactics. Big shout out to Kai and Raquel who made the whole process extremely seamless! read more

Thomas Acura - 2024 Acura Integra A-Spec w Tech - Auto Repair Near Me - Covina, California

I took one of my cars -- an older one, a 2003 -- to get a seatbelt switch replaced under lifetime warranty. They checked the SRS light, validated it was the seatbelt switch, ordered the part, called me about a week later when it arrived, and replaced it, no time wasted. Everyone I interacted with was professional and kind even though the car I brought in has seen better days cosmetically. read more

I took my vehicle in to check my transmission but instead they looked at my Throttle Body hose and broke it in the process. I drove into the service dept with my vehicle and after they completed looking at my car it was unable to be driven out of there. The mechanic Dave made a mistake by breaking the part and they were refusing to correct it. They recommended me to tow it out. I had to argue and fight my way for my car to be fixed. They were adamant about charging me $1350 to fix the part they broke that I didn't even go in there for! I am completely and utterly unhappy with their service. I will never step foot in that service center again even if it was the last Acura service department open. I would advise anyone to refrain from taking their cars there. read more

For all you Acura needs in the Rowland, Puente and Covina . Great GSM and staff. Thank you William Lam. AAAAA++++++

Ryan. Thank you for being a great salesman and helping me out when I needed it. You really went the extra mile , and I'm glad I was able to still purchase this beauty because you went out of your way to help me out with this purchase the entire way. read more

Thomas Acura - New Lexus Is350 Fsport - Auto Repair Near Me - Covina, California

This review is from am experience in 2022. I Took my car to get a B12 service and they called me back saying my car has things that need to be done. I was already warned that they might try to upsell by coworkers. When they called they said I needed all these services to be done to my car. (Please look at photo). I was shocked and said no. Reason why is because I just bought my car used a year before it was hard to believe I needed all that. I told them no it was to much money. And the service guy said he recommends it especially since it can mess up my car and that I have a great car with good mileage that I shouldn't take the risk, So I took it to metro Acura and they said it did not need all those services. So to get another opinion I went to Acura Alhambra and just told them to just check for everything including all fluids, break pads to make sure my vehicle doesn't need anything . I did not want to tell them what Thomas acura told me because I wanted to make sure. Sure enough they said everything was good I did not need anything. I than told them what Thomas acura told me and they said they can speak to the mechanic to double check it. Two mechanics came to speak to me and told me nothing is wrong with my car, it doesn't need anything. I showed them what Thomas acura sent me and they were shocked and showed their corkers passing by how they checked all that and it was good. Reason why I am writing this review now is to warn everyone about upsell and get a second option. Now I'm scared to even go in cause what if they mess up something on purpose to get it fixed. My car needs a B12 again and guess what. My car still did not need anything else to be done other than them letting me know I have about 8 Months left with my break pads but they still look good. Thomas acura do better. Don't take advantage of people at these times. read more

Thomas Acura - Auto Repair Near Me - Covina, California

Great experience working with the service department at Thomas Acura. I was out last Friday night when I rolled down my back window and it would not roll back up. The next morning I headed over to Thomas Acura and I was a bit anxious about not having an appointment on a busy Saturday morning. When I arrived, I was greeted by multiple people and told that it would be just a few minutes before someone could help me out, and in no time Mark G. was available to assist. Mark worked quickly to get me checked in and in less than an hour he and his team already had a diagnosis, had done a warranty check, had already ordered the part, and had a date by which the part would arrive and the repair would be completed. To top things off, without any prompting, Mark anticipated that it would be a challenge for me to have my vehicle exposed with the down window throughout the rest of the holiday weekend, so he had already picked out a loaner for me to use so that my vehicle could stay with them. As promised, I got a phone call a couple of days later that the part had come in and the repair was complete. It was a quick handoff once I arrived and I was also pleased to see that they had actually washed my vehicle. I could not imagine a more seamless experience. This is the level of service that I would expect from Acura, and the folks at Thomas Acura are living by that standard. Thank you Mark and team! read more

I keep saying "I'm going to post a review" and time took over! Anyways... amazing! I needed an AWD suv because I do a lot of mountain and snow activities but also wanted all my bells and whistles. Unfortunately with this car situation what I wanted was very difficult to get. so I called 5 dealerships attempting to get the best price for my trade and my new car. My sales person Jordan was amazing and fast. Out of all 5 Thomas was the fastest. We agreed on numbers over the phone, did the credit and stopped by to pick up my suv! Fast! Simon did delivery of my vehicle and was also very knowledgeable. The manager Gus was also amazing!!! I'm coming back!! I am a very loyal person when I get quality service and working for the same industry, I know how stressful Car shopping can be but also know the other side of the coin! THANK YOU FOR AN AMAZING EXPERIENCE read more

Thomas Acura - Doing it's job!! - Auto Repair Near Me - Covina, California

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When I visited Thomas Acura for the first time with the intention of buying a car because of all the amazing reviews that I saw I had high hopes. Then I spoke with the sales department, the rep, the manager, and supposedly even the manager asking the owner. They wanted a mark up no matter what. To be fair this was at the end of 2023 so dealers were still trying to lie to customers about mandated markups. So of course I took my business as well and got the car I wanted with no markup. Just last week I took my car to Thomas Acura for a simple warranty fix and I finally understood why Thomas Acura has all these 5 star ratings, it's being of Mark from the service department. He gave me the feeling that he actually cared about a customer (shocking these days, I know) and took care of my in the most friendly way possible. There were some delays that were out of his control, but I'm so impressed by mark's customer service that I felt I had to write this. read more

Waited to post a review until I took my car in for its first service after I purchased the vehicle 4 months prior. Dealership provided a smooth buying experience. Sales person William is very professional and did not pressure into the purchase. Went over everything in detail. Finance Dept was thorough explaining all fees and was upfront. Had the same experience with the Service Dept for the vehicles first oil change. read more

I had to take my Acura ZDX for a oil pump replacement, and I had the pleasure of being helped by Jimmy in the Service Department. Jimmy was very attentive and went over and beyond in all aspects during my service experience. I can say I have found a perfect location to take my car whenever something may come up. Location is clean and easy to access, all employees I met were friendly and informative. 5 out of 5 stars read more

Great service! Jimmy helped me when I went in on Saturday. Usually the other guys help me too. All are very nice. I had an appointment for afternoon but they accommodated for me to go in earlier. So a new addition is that they take a short video of your car while it's being serviced which I thought was awesome! I loved it! Fast and great service with a car wash as well! Love going here read more

I cannot say how wonderful everyone at Thomas Acura is. i had been looking for a specific car and Thomas Acura was the only Acura dealership that had it. Simon, Raquel, and Gus made me feel right at home. no pressure, no hassles, they listened to all of my questions, concerns and made sure I was taken care of A huge thank you to Rauel for treating me like family read more

I went in for an oil change and the service was fast and excellent. Highly recommend!!

Alex Garcia was SO helpful with installing my back windshield wiper, he saw a few brackets were missing and that I needed the entire arm. He gave me a good price and a very nice (also gave good advice) mechanic replaced it for me, no charge. I had a good experience there and will come back for other car needs in the future. read more

I love the services they provide at Acura Dealership in West Covina, CA. Alan and Jimmy are very attentive. They provide the best customer service. I have bought three cars from Thomas Acura in West Covina; CA. Sales department is the best quick and easy. They offer a better interest rate on all my cars. I have RDX 2017, RDX 2019 and now my youngest son bought a TLX A-Spec. This is the best place to buy your next vehicle and car services are quick and easy with competitive prices. When I buy cars here at Acura it's because of the customer service they provide. Alan, Jimmy, financing department and all the sales department are amazing. Keep up the good work! read more

I was helping out a friend purchase a car for her fiance and Thomas Acura made the process easy for them. After continuously calling many dealerships for a RDX Technology Package, others would quote me with accessories overpriced and markups. Ryan gave me assurance that Thomas Acura was selling their vehicles at MSRP which we decided to proceed forward with. Once my friend went to check out the vehicle and get the final price, they honored what Ryan had quoted me and my friend left with a Brand New Acura. Thank you as well to Jordan for making the experience easy for them as well. I will continue to help out my friends and send them to Thomas Acura for any future business! read more

For the record, my vehicle was purchased in early February, before the shutdown. I was purchasing a used, certified SUV and I was paying cash. I was referred by a family member who knew the Finance Director, Raquel and I assumed the experience would be better. No such luck! The dealership was empty and that should have been my first clue. I test drove the car and told them that I would advise in a day or two. I advise the Sales Manager, Simon I was going to take the car and pay cash. The Finance Director had quoted me a price on the extended warranty and when I confirmed the price with Simon, I was told another price. Mind you, I was at the Credit Union getting a check ready. I asked to speak to the Raquel, as she knew I was going in to get the car and meet her there. She didn't go into work and didn't have the courtesy to let me know or inform her Staff of the pricing she had offered me. After about 2 hours of back and forth, I was given the price originally quoted and brought my check. As mentioned before, Raquel was not there and Simon sent me to Gus. He was to fill out the paperwork and take my check. He had no idea what he was filling out and made several mistakes. He listed a lien company, though the car was paid in full. He filled forms out incorrectly and repeatedly said, Raquel usually handles this stuff. After about another hour, the paperwork was completed and now the arduous task of locating an envelope to place all the documents in began...not a joke. He couldn't find an envelope or anything branded with Acura to hand me. I was given a folded over envelope that he found laying around and placed my documents in them. Next, the keys were handed to me with the original paper tag. No branded key chain or Thomas Acura or even Acura anything... I do international marketing and this is less than stellar customer service and/or marketing! This is beyond terrible. I have owned Lexus for 30 years and this was my first Acura! Not the best first impression. I was given a 2 minute tour of the car and sent on my way. When I arrived home, I realized that the paperwork had a lien owner listed as the Credit Union. I emailed and called Gus and I was told it wasn't an issue. I also reached back to Simon and Raquel. It took another week to get that issue resolved. To date, I have not received one call, follow-up or survey from anyone at Thomas Acura. I had an issue with the transmission and I took it to Metro Acura in Montclair. I also reached out to Thomas Acura's owner via email and nothing back either. I contacted Acura's online complaint form on 7/11/2020. I was issued a claim # and here too no response! After paying that much money, cash up front for a certified RDX, I expect some sort of communication and service. This was the worst by far at any dealership I have ever experienced. Save your money, frustration and go to another dealership. They do not value customers, time or relationships. No wonder they sell 80% less than their counterparts...no accountability. It starts from the top (ownership) and trickles down. To date, I have had NO sales follow up, service department follow up or even a call from Simon, Gus or Raquel. Caveat Emptor! If I could give negative stars...I would! read more

Great experience. Fast and seamless process. Purchased a 2023 Acura RDX from Simon. Prior to coming in, I called and provided basic information to get an estimate. Simon never pressured me for more information and when I came in, the estimate quoted never changed. Finance manager was great and friendly as well. Didn't pressure me to purchase any additional warranties and provided thorough information. I would purchase another vehicle here. read more

SRS recall and services at this dealership, it was good job they done but my catalytic got stolen the same night i pick up my car, i am not sure they sold my information to the thefts? or they are the thefts think i will spend couple thousand at their dealership to replace the catalytic, please dont give them your real home address and make sure dont leave the Registration inside your car. read more

Thomas Acura - Auto Repair Near Me - Covina, California

When my Acura MDX couldn't start(but cranked), I took it to my previous mechanic nearby, but they couldn't do anything because they thought it was the PCM and that's out of their league so they referred me to the dealer. Alan of Thomas Acura who's very knowledgeable and friendly as can be took time to diagnose the issue at hand. Unfortunately, the part needed wasn't available. I still appreciate the professional attitude and courteous accommodation Alan demonstrated though I had to take the vehicle away until the part is found. If you have an issue with your Acura, Alan is the go to guy. read more

Edited February 2020 I took my car for maintenance and they replaced the battery and it was under warranty. Almost a year passed and I won't be able to start my car. First, I jumped the start and it worked. The second time, my husband had to call AAA and he was told the battery is a bad cell. I called them to see what's going on and they said it shouldn't be a battery issue since the battery lasts about 3 years and it could be something draining or having wiring issues. I also got into a car accident on December and maybe the damage was caused by the accident. Anyway, I ended up having my mechanic investigate and she gave me a report saying it's electronic issue. Anyway, she thought Acura gave me a bad battery. it cost me $300 to get a new battery. After leaving the review, Mark from Acura left me a voice message. After a phone conversation, he offered me to take a look at my car to make sure everything is okay. We made an appointment on Monday. After talking to Mark at the office, he explained very well what could be the cause of the issues. I didn't want to have any more headaches in the future so I'm glad they are going to diagnose. He also said he can try to see if he can recover the old battery. After about 45 mins of waiting in the lobby comfortably, Mark came back and told me that there is something going on with my car as the new battery is draining. He told me it will take some time to find out what's the cause and he was very nice to offer me a loaner car for free of charge. I took a loaner car and he called me back around 3 pm. They were able to find out the cause!!!!! Also, they weren't able to recover the old battery. There is a couple of issues - 1) This is a minor issue but the dashcam I have was draining sown battery and they were able to adjust 2) There was a security or alert box next to the fuse box - and this was causing the issues! I had no idea there was! I guess the dealership I got a car from didn't take it out when they sold the car!!!!! - the dealership closed permanently for god sake. Anyway, I am very happy they were able to find the cause and fixed it. I really appreciate their sincere offer for all of this. A lot of dealerships is trying to take advantage but I feel like Thomas Acura is different. They make sure that you are taking care very well. They even gave me a 2022 TLX as a loaner car!!! Thank you!! read more

Service was prompt. They did everything they said they would. Waiting area had the basics - WiFi, water, coffee. I do prefer this place to the other Acura dealers around the SGV - their rates are fair and I believe they are family owned so they treat people well and fair. read more

This is a review for the Sales Manager, William Lam, and Internet Sales Manager, Jordan Chen. I dropped by on a Monday morning without an appointment to see some RDX interior colors and was greeted by Will. Going into a car dealership alone can feel intimidating (as I've experienced before with other dealers, especially as a first time car buyer) but Will was very polite, friendly, and made me feel very comfortable throughout the whole process. He wasn't pushy about trying to sell me the car right away, ask about loans, financing, etc. He also introduced me to Jordan Chen who contacted me after my initial meeting to schedule a follow up. Jordan was very quick to respond to my emails and answer any questions I had. On top of their customer service, they were able to offer me a great price for the RDX I was interested in. Especially at this time (May 2021) when demand is high and there is a microchip shortage, they were still able to offer me a competitive price. I just wanted to give both of them a huge shout-out for all the help they provided me during the inquiring process. I wouldn't hesitate to recommend them to anyone looking to purchase an Acura. 5/5 customer service, pricing, and overall experience! read more

Had a great experience here! Bought a 2023 Acura integra for base price ! Happening nowhere right now, everyone jacks up the price. They were honest, kind, straight to the point. I'm telling everyone to buy from here. read more

I decided to replace my negative and positive battery cables just purchased a 2004 Acura TL about 3 months ago and it had the replacement terminals that were just very bad so I decided to purchase the OEM versions on both sides unfortunately the radio was asking me for a code once I got everything done I was really worried that I was going to be charged for it but when I called and talked to Mark he was very knowledgeable patient and polite and provided me the code that I needed in order to listen to my stock OEM Radio your help was very greatly appreciated thank you very much Mark! read more