Teddy and Paola were great! They helped me get a good deal. I got the car I wanted for a good price.

Great first time buyer experience with the amazing sales person. Carlos he made the experience absolutely comfortable for a first time buyer. read more

Scammers! I called the dealership to see if they do pre-purchase inspections on used Hondas, and was told they do. I specifically asked if they test the voltage / health on hybrid batteries, and they said they do. So I scheduled an appointment for the next day and had a used car owner bring their car in for the PPI. I did get a video from the dealership text messaged to me showing me the status of the fluids, air filters, and undercarriage. Really, the only value there was the video of the undercarriage as I could have checked everything else myself. I then was shown the paperwork by the owner of the vehicle with some codes that came up, and when I asked the tech about the codes and what they meant before looking them up online, I was told they don't normally run codes with "this type of inspection, and if I wanted more information, I'd have to pay for another hour." ($290 an hour) The owner of the vehicle was told they can't check the hybrid battery health when he asked as I was texting back and forth with him keeping him informed of what was going on the whole time. The person in the service department I talked with was short, rude, and kept cutting me off. After asking to speak with the manager, the service manager was condensing, rude, and also cut me off. He said he would call me back as I was promised to have the hybrid battery health checked and it wasn't done, and he was also saying that the kind of inspection I got didn't include code checks, or a hybrid battery check, but he would look into the situation. He said it would take him 15 minutes. I waited an hour and called back, and there was no answer. I called the sales department as I knew someone there would pick up. When I asked to be transferred to the service manages voicemail, I got stonewalled and was told by the person on the phone "I'm just a product specialist." I reiterated I needed to be transferred to the service managers voicemail and finally was. The lack of accountability at this dealership is why people don't trust car salesman or mechanics. Make sure you get everything in writing ahead of time. I would not do business with this dealership for any sales or service. Sad. read more

Extremely frustrating experience here. I purchased my car just over 30 days ago and already had issues with the tire pressure light. When I took it in, I was told my tire couldn't be repaired and was quoted $280, so I went elsewhere. That's when I found out my wheel lock key was missing. I called the dealership and was told they had it, so I drove back, only to be told they didn't. The assistant manager, Marlin, was completely unhelpful, said he was "too busy," and even told me to "come back on Monday." I couldn't even get my tire replaced without that. After 20-30 minutes, they finally gave me a wheel lock, but only after a lot of unnecessary stress and wasted time. I've lived 5 minutes away from Car Pros El Monte my entire life, in 2019 I purchased my first Honda at Ocean Honda of WHITTIER and had avoided this location because of its reputation. Unfortunately, this experience proved those concerns right. I won't be returning. read more

Damn, another review! I can't be the only one! Obviously, I've had all my services including my tires done at this location. Today, I get a flat tire and take it to another tire shop, only to find out that the lock is damaged Come on, CarPros do better! If there's an issue with a customer's vehicle, or if you damaged something!! tell them! Customers shouldn't have to find out later and deal with this kind of BS. And please don't respond with, "Contact our manager." I've already been waiting for a damn callback, and no one calls back! I'm still waiting. Do better, CarPros. read more

Car Pros Honda El Monte - Car Dealers Near Me - El Monte, California

I had a fantastic experience getting my car serviced here, thanks to Juan! He is extremely respectful, professional, and kept me updated throughout the visit. To top it all off, the service was completed even faster than originally planned. I couldn't be happier with the efficiency and customer care. Highly recommend asking for Juan if you bring your Honda in! read more

rarely leave reviews, but I feel obligated to share my experience so other customers can make informed decisions. On August 8, I visited Car Pros Honda El Monte for maintenance on my previous vehicle and ultimately left with a leased 2026 Honda Accord. Within the first week of ownership, I began hearing a grinding noise while driving. At first, I assumed it might be part of the break-in process, but the noise gradually worsened. Due to scheduling availability, I wasn't able to bring the vehicle in until September 18. From that point forward, my brand-new vehicle remained in service while the dealership attempted to determine the source of the problem. The dealership replaced the strut bearing assembly, then the complete left strut assembly, and ultimately the steering rack and pinion assembly. I was advised that several thousand dollars in warranty repairs had already been performed before the final repair. To be clear, I understand that manufacturing defects can happen. My frustration is not with the fact that a defect occurred. My frustration is with how the situation was handled. I went several days without a loaner vehicle and missed two days of work because I lacked transportation. When a loaner was finally provided, it was dirty inside and out, had grass and debris throughout the interior, contained belongings from a previous user, and had a noticeable odor. While driving it home, a maintenance warning appeared stating the vehicle's maintenance was overdue by approximately 830 miles. I also repeatedly requested written communication because I wanted records of conversations and often could not answer calls while working. Despite this, I was frequently pushed toward phone conversations instead. I do want to recognize Service Advisor Juan Montes, who kept me informed and was one of the few bright spots in this experience. Unfortunately, my interactions with some members of the sales and management staff left me feeling dismissed rather than supported. There were occasions where I waited for updates that never came, and I made a trip from Riverside to the dealership to discuss my concerns only to essentially be told to wait longer for an answer. I leased a brand-new Honda expecting reliability and customer support. Instead, within weeks of taking delivery, I found myself dealing with major repairs, loss of use of the vehicle, missed work, loaner issues, and communication problems. I sincerely hope the repair has resolved the issue, but based on my experience, I cannot recommend this dealership's handling of customer concerns. read more

Looking for the worst customer experience? Looking to get scammed? Looking for a place that doesn't honor their own advertising? Looking to call and get zero help for their screw up on the paperwork they did? Well this is your place! Youseff is waiting to lie to you. Tony is waiting to mess up your paperwork and ignore every call made. Go elsewhere. This is your warning! I can't wait to walk in there and voice everything in person. I'll talk loud so every customer in there can get a fair warning. You asked for it you got it. read more

I called and scheduled for a service. I explained what was happening and was able to squeeze me in on a Sunday morning. They told me to block out 2 hours of my day, so I could prepare to keep myself occupied for 2 hours. As days passed, I realized there was more I would like for the dealership to take a look at. So I called back and informed them of more issues and they said to show up on Sunday and tell them. I showed up, 30 minutes before my appointment and they said that I would need to leave my car so the techs would be able to take a better look at it and it probably wont be ready until Wednesday at the earliest. He didnt have anyone else available for the short operating day they had. My main issue was resolved within 5 minutes and the gentleman who helped me was extremely friendly and I was out of there before my appointment even began. I couldn't leave my car over the weekend because I needed it for other things. I just wished that the people over the phone would have alerted me that it wouldnt be possible for them to look at my other issues on my appointment day and that I should schedule a different day for the other services. read more

I keep calling and leaving messages and they don't return any phone calls. They were suppose to pay the last payment of the previous vehicle, and they still haven't mailed the check. read more

The best Honda dealership in the area! I spent the whole day going around to different dealerships, and when I walked in here I walked out with a brand new Honda Accord at an unbeatable price and unmatched service from people that I have to shoutout. Suyapa was super friendly and showed me the best vehicle, Adrian was able to secure an amazing deal for me, and Jason helped deal with the financials and paperwork with incredible efficiency. Thank you Car Pros for the fantastic car buying experience! read more

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Good customer service; until you get your car in the shop then they try to sail you different things. I dropped my car off. They told me they had to jumpstart. It told him I never had any issues and they said I had a leaky radiator hose when I arrived to pick up the car they're like there's no issue with the battery anymore and when they try to show me the leak on the radiator, there is no leakage anywhere. Scammers read more

Im very regretted to bring my car to car pros dealer for recall. I bought my car in 2021 and I been drive my car more than 5 years it has not problem at all until July 18 -2026 i brought my car to car pros dealer for the recall, after recalled I drove for couple days all indicator lights all on , i brought it back to repairs, only checking to find the problems it cost me $290 and now they told Me it cost me $5220 to fix that, what a expensive lesson for me to learn expensive labor doesn't mean they doing a good job u will only find out when your car got screwed up and you have to pay for the prices then u will know the painful, proofs for the dates I repair and the day it has problems read more

Car Pros Honda El Monte - Date the to show indicator lights on - Car Dealers Near Me - El Monte, California

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I am extremely disappointed with my experience after purchasing a 2024 Honda Prologue from this dealership. I was told the vehicle qualified for the federal EV tax credit, but the dealership failed to properly handle the required IRS time-of-sale report. Because of that, I have spent months trying to fix an issue that should have been handled correctly from the beginning. What made this even worse was how unprofessionally the dealership handled my attempts to resolve it. I was repeatedly blown off. My calls were placed on hold, I was transferred to the service department even though this was a sales and finance issue, and when I went in person, I was told they were "working on it" but then no one would follow up with me. I kept having to chase them for updates and got little to no real communication in return. At this point, their lack of follow-through may cost me $7,500. The most frustrating part is the complete lack of accountability. Once the sale was done, getting this corrected became my problem instead of theirs. This has been one of the most unprofessional dealership experiences I've had. I would strongly advise others to take their business to a different dealer, especially if any tax credit or post-sale paperwork is involved. read more

Had a fantastic experience with Jerry on the sales floor and Jack in the financial office. This was my first car purchase, so I did my research and visited/contacted a bunch of dealers, and I went with Car Pros because Jerry was both attentive and honest when I spoke with him. He was immediately willing to cut through the typical pageantry of car dealerships, which I appreciated. I was willing to walk away if I sensed anything sneaky, but I was satisified that Jerry was trying to be as real and helpful with me as possible. Jack in the financial office was also great to talk to. He was a calm, warm guy and very patient about making sure I understood the numbers and options. We took quite a bit of time (from me asking a lot of questions and reading everything over), but he was gracious the whole way through and never pushy about selling aside from explaining things to me. All in all, my experience here as a buyer was better than I could have hoped for after all the research I did about shady dealer tactics. (But definitely still do your research!) I definitely recommend Jerry and Jack to everyone, and I would come back if I needed another Honda! read more

Car Pros Honda El Monte - Honda Prelude! Crazy markups, but make sure to negotiate. I got my best offer here among many stores. - Car Dealers Near Me - El Monte, California

Great experience. Teddy was really helpful. As a first time buyer, he was patient and took his time explaining and providing information. I would highly recommend him to anyone looking to purchase a vehicle here. read more

I'm sure everyone has been to a fast food or mom and pop store that has a sign saying all credit cards payments of less than 15-20$ will have a 1-2 service charge. This place has a service charge on ALL CREDIT CARD USAGE. Whether it is 7$ or 700$ they charge you the service fee based on your total, so bring cash or debit card. As everything gets more expensive, they penalize you for needing to use a credit card to spread out the payment. The service is pretty good. read more

David and Sam are the dream sales team. On NYE went in and 4 hours later we were out the door with a brand new car for my mom. We would highly encourage anyone to go to this particular dealer, the customer service was amazing. Tailored to your needs. Adam, in their finance debt was top notch. David went above and beyond for our mom. So pleasant and friendly. We dont have anything negative to say about the entire process. Happy New Year everyone. Car Pros El Monte is the place to go and always ask for David and Sam. If you need to know what David looks like, he is the one in the pic with my very happy mom. read more

Car Pros Honda El Monte - David and my mom with her brand new CRV - Car Dealers Near Me - El Monte, California

Beware of bait-and-switch financing tactics! I bought a 2024 used Pilot from Car Pros El Monte and ended up receiving a car infested with roaches. You read that right. After they exterminated the car 4 times, they offered an exchange and rebait with a pretty good interest rate, so I bought a new 2025 Pilot from them and changed financing from my credit union to Honda financing. But my experience didn't stop there. Now, 34 days later, came the bait-and-switch in financing. I was contacted to say that "financing changed, and to resolve it, we can move you to a new Honda loan with double the interest rate." I was NOT going to fall for that trap, so Car Pros came and took the car back at 8 pm on a Friday. I now hope to get my large deposit transmitted back within 48 hours. It's been 2 nightmares buying a car from Car Pros El Monte. BTW, as a consumer in CA, the law only allows 10 days to work through financing, so at day 34, it's breaking a binding contract. read more

Horrible Experience Sold a Faulty Car & Refused to Take Responsibility My name is Karina. In 2022, my mom and I purchased a 2019 Honda Accord from Honda. We were helped by a salesman named Chris. We originally wanted to look at two vehicles, but we felt pressured into choosing the Accord. During the purchase, we were told to come back in a few years and they'd help us upgrade to a newer Honda which now feels like empty promises. Less than two weeks after buying the car, it began malfunctioning. All dashboard warning lights turned on, and we took it in for service. Honda kept the car for two weeks. After getting it back, the same issue happened again within one week. We returned the car and asked for a replacement because it was clearly unreliable, but Honda refused to change the vehicle and insisted they would "fix it." We gave them another chance they kept the car for another 1-2 weeks. Yet again, not even a week later, the car broke down while I was driving to work. The brakes nearly failed, creating a dangerous and terrifying situation. At that point, it was clear this car was unsafe. We returned to Honda once more and explained that we had never been able to enjoy this car due to constant mechanical failures. My mom even mentioned getting a lawyer. We were then helped by someone in service named Mike, and Honda kept the car for an entire month. Now, 60,000 miles later, the EXACT SAME PROBLEM is back. This proves Honda never fixed the root issue they only applied temporary repairs to get us out the door. Honda sold us a faulty vehicle, refused to replace it, and continues to avoid accountability. Instead of taking responsibility, a representative named Sayapa blamed us, saying it's our fault because the car was used. That response was disrespectful, dismissive, and unacceptable, especially considering Honda is the one who sold us the defective car. This has been a frustrating, stressful, and unsafe experience. Honda failed us, misled us, and refused to make things right. We feel scammed and deeply disappointed. We will never recommend Honda to anyone. read more

They so quick to call u to upgrade ur car telling u that ur payments will be lower this my 3rd honda but not telling u about the bad Negative equity (being "upside down") - You owe more on the loan than the car is worth. If you trade it in, the remaining balance gets rolled into your next loan, so you start the new loan already owing more than the new car is worth. Rolled-over negative equity - This is when the unpaid balance from your previous car loan is added to the new loan. So be careful dealing with this car lot I have been ripped off twice here read more

We recently purchased a vehicle with Valerie and she did an amazing job helping us get exactly what we wanted at a great price. We also worked with Jack in finance, who was equally great and made the process smooth and easy. Overall, excellent customer service from start to finish. Highly recommend this dealership! read more

Car Pros Honda El Monte - Car Dealers Near Me - El Monte, California

This was my first visit to the service department, and unfortunately, it was an incredibly frustrating experience. I sat in my car for approximately 45 minutes to an hour without anyone coming up to acknowledge me or ask if I needed assistance. As a first-time customer, I had no idea how the check-in process worked or what I was supposed to do. Was I supposed to stay in my car? Go inside? Wait for an advisor? No one explained anything. During that time, several employees walked past my vehicle. One employee sat behind his desk, walked past my car multiple times, clearly saw I was waiting, and never once acknowledged me or asked if I needed help. Even a simple, "We'll be with you shortly," would have let me know I hadn't been forgotten. Eventually, I flagged down an employee, who told me he had four customers ahead of me. That's completely understandable. What wasn't understandable was that he never returned, never asked whether I had an appointment, and never tried to find another advisor to assist me. I was simply left sitting there in the heat with no communication. Thankfully, Raul stepped in. He immediately treated me with kindness and professionalism. He offered me a bottle of water because he noticed how long I'd been waiting in the heat, listened to my concerns, and resolved my issue within minutes. Raul provided the level of customer service every employee at this dealership should strive for. This review is one star because basic customer service starts with acknowledging your customers. No one expects immediate service when it's busy, but everyone deserves to be greeted, informed of the wait, and made to feel seen. Raul was the only person who did that, and he deserves recognition for turning an otherwise terrible experience into a positive interaction. read more

I did not know about how the extended car warranty worked. The car warranty should've extend from the time the original car warranty ends. Not start on the date of purchase new vehicle, where the years would be unused since it is already covered from original car warrenty of 3yr/36k miles. Thus I learned how I wasted 3 years of my 7 year extension warrenty contract since it doesnt start until after the factory honda warrenty ends. The warranty started at the same time. This was an expensive lesson and I hope it doesnt happen to anyone else. Perhaps if the terms were clearer I wouldnt have been sold on it. It is also partially my fault for not asking prior to signing so this is a 1st time car purchaser experience mistake. Make informed decisions and decline extended warranties for your new cars, otherwise get them later on before your original car warranty ends was the lesson learned. Hope this helps anyone else wondering about warranty. read more

Teddy went ABOVE & BEYOND to ensure I got the best deal for what I wanted. He fought tooth and nail for what I needed and worked with me 100%! Without him I wouldn't have my 2026 Honda Prologue Touring. If you're looking for a new/used car or even looking to sell your car, Teddy is the man for you. He'll make sure you don't leave the dealership empty handed! read more

I went to bought a car and an employee named Ahmed helped me very enthusiastically throughout the buying process. He was very friendly and explained everything in detail, answering all my questions. In the end, I bought a car that I was very happy with at a very reasonable price. Thank you so much Ahmed. Xem tất cả Car Pros Honda El Monte 4,3 (2,2 N) Đại lý xe honda ở El Monte, CaliforniaMở cửa Tổng quan Dịch vụ Đánh giá Ảnh Của chủ sở hữu Giới thiệu Các bài đánh giá từ web Facebook 2,1/5 7 phiếu bầu Autotr 5 4 3 2 1 4,3 (2.241) Bài đánh giá Sắp xếp theo Liên quan nhất Mới nhất Cao nhất Thấp nhất Loi Loi Ngo 1 bài đánh giá·1 ảnh I went to buy a car and an employee named Ahmed helped me very enthusiastically throughout the buying process. He was very friendly and explained everything in detail, answering all my questions. In the end, I bought a car that I was very ...Xem thêm Ảnh 1 đang được Loi Loi Ngo xem xét Shawn Sheng Local Guide·622 bài đánh giá·3789 ảnh một tháng trước The best Honda dealership in the area! I spent the whole day going around to different dealerships, and when I walked in here I walked out with a brand new Honda Accord at an unbeatable price and unmatched service from people that I have to ...Xem thêm Xem bản dịch (Tiếng Việt) Ảnh 1 đang được Shawn Sheng xem xét Ảnh 2 đang được Shawn Sheng xem xét Ảnh 3 đang được Shawn Sheng xem xét Ảnh 4 đang được Shawn Sheng xem xét+ 2 Car Pros Honda El Monte (Chủ sở hữu) một tháng trước Hi Shawn, thanks for sharing this wonderful review of Car Pros Honda El Monte. We're thrilled to hear that Suyapa, Adrian, and Jason made your car-buying process so smooth and enjoyable. Congratulations on your new car, and thank you for choosing Car Pros! Xem bản dịch (Tiếng Việt) j ong (㷗) 2 bài đánh giá·3 ảnh 3 tháng trước I bought a Honda Accord hybrid in an extremely bad store. There were cracks on the side of the tire in only nine months. They were very happy when you bought a car, but read more

Car Pros Honda El Monte - Car Dealers Near Me - El Monte, California

I brought my Honda Accord to Car Pros Honda for a recall service and had an extremely disappointing experience with my service advisor, Rudy. From the beginning, Rudy came across as rude and dismissive toward my family. What made the experience even more uncomfortable was that he appeared noticeably friendlier and more attentive to several non-Asian customers around us, while treating us with far less courtesy and respect. Although I cannot know his intentions, the difference in treatment made us feel unwelcome and singled out as Asian customers. Rudy told us the recall would take 2-3 hours. After waiting over 4 hours, we had received no updates whatsoever. We later learned that he had gone on his lunch break without informing us of the status of our vehicle. We then waited nearly 2 more hours since Rudy was on his "lunch break" before receiving any meaningful assistance, and throughout that time Rudy never acknowledged us or apologized for the delay. To make matters worse, Rudy informed us that there was an oil leak from the head gasket that would cost several hundred dollars to repair. However, another service representative reviewed the issue and informed us that it was actually covered under warranty and could be repaired at no cost. This raised serious concerns about the accuracy of the information we were given. It felt like Rudy was trying to scam us. As customers who have purchased 4 vehicles from Car Pros Honda, we expected professionalism, honesty, and basic respect. Instead, we experienced poor communication, excessive wait times, conflicting information, and treatment that made us feel uncomfortable and undervalued. I hope management reviews this situation carefully and takes steps to ensure that all customers are treated equally, respectfully, and honestly regardless of their background. read more

Always great service. Always great support. Always great advice. Thank you for these two amazing silver babies Sam and Chris , Shukran read more

Car Pros Honda El Monte - Car Dealers Near Me - El Monte, California

Yeri is the best salesman I've come across. Very sweet and understanding throughout this whole process!Yousef and Yeri helped me find 2 black Honda civics which is RARE! Thank you again, definitely coming back and telling everyone about Car Pros El Monte. read more

Bought my first car shout out to Elias for the help and support ask for him when you stop by friendly and great guy

Shout out David and Sam H for seriously going the extra mile to make sure i not only left in a very nice car but made sure it was something i could afford. I was really hesitant at first given the car situation i was in. But these guys definitely put me at ease and did their best to make sure i got what i was looking for. Thanks fellas read more

Car Pros Honda El Monte - 23 Honda Accord Ex - Car Dealers Near Me - El Monte, California

Not going to say much, but it's difficult working with the folks here. Some come off condescending and some lack basic people skills. Along with the inflated prices and quotes, i rather make the extra drive to a dealership i know im valued and deserve my business. FYI, if the part is recalled, they extended the warranty, not extend a warranty due magical reasonings or a part might or might not be at fault. read more

We had an excellent car-buying experience thanks to our salesman Teddy. He was professional, friendly, and genuinely cared about helping us find the right vehicle. He took the time to answer all of our questions, never made us feel pressured, and made the entire process smooth and stress-free. His honesty, patience, and knowledge really stood out. If you're looking for someone who provides outstanding customer service and truly puts the customer first, I highly recommend working with him Teddy, thank you for making this such a positive experience. read more

I had a really bad experience 2 times at the service department 1st time there was nobody on the counter to assist me to pick up my car from its service and they saw I was waiting until 20 minutes until someone was able to help me and the second time I went yesterday I had an appointment and the man in the front just kept telling me he would help me in a bit but never would assist me until 30 minutes later I just decided to walk away really disappointed with there service department read more

I took my car in for maintenance (oil change) and had a great experience with service advisor Cruz. He had my car in and out in less than an hour, which I really appreciated. He was super helpful, made the process easy, and kept everything running smoothly. I'll definitely be asking for his help every time I come in for maintenance. Highly recommend! read more

I had a very frustrating experience with Car Pros Honda El Monte. On February 1, 2026, I gave my original car key to a salesperson during a visit. I was later told the salesperson left and took my key home. Since then, I've made multiple calls and even spoke with a manager who promised my key would be mailed back. It has now been over two months, and I still have not received my key. My recent attempts to follow up have been ignored completely. What makes this even worse is that I was given the impression that my key would only be returned if I purchased or leased another vehicle. That is completely unacceptable. At this point, they are holding my personal property with no accountability, no communication, and no resolution. This has caused a lot of inconvenience and stress. I would not recommend doing business here based on my experience. Be cautious when trusting them with your belongings. read more

I initially worked with Morris @ OC Auto Lease via Yelp and within less than a days time from calling him I had a brand new Honda Pilot Touring delivered to my front door later that afternoon curtsey of Car Pros Honda El Monte. This was a team effort with Morris and Kit & Juan from Car Pros Honda El Monte. This entire partnership from Auto Broker to Dealership was flawless and stress free. Both Kit and Juan were extremely attentive to my needs and ensuring I was taken care. It felt like the white glove and red carpet treatment you wouldn't expect when working with a dealership. Juan drove down to OC and personally delivered the car within a few hours of me agreeing to the purchase. I couldn't have asked for a better experience when purchasing a new car in over a decade. Thanks Kit and Juan! read more

Car Pros Honda El Monte - Car Dealers Near Me - El Monte, California

I always bring my cars here and ask for Andika. He's super friendly, communicative, and trustworthy. He is very good at explaining to you what exactly is wrong with your car so that you have a better understanding of what exactly you are paying for in your service. He is also good at communicating with you a rough estimate on how long your service will take, but problems can happen sometimes and he will communicate that with you in a very friendly, timely, and professional manner, rather than keep you waiting in the dark. He also provides you with the best options, whether it be pricing or which service needs to be prioritized because sometimes you go in for an oil change and it's not just an oil change that you need. Andika is, hands down, my go-to service guy! read more

Great Experience on getting a Honda accord touring 2026. Teddy was great was able to show me exactly the car I wanted and was able to work out an amazing deal. Very happy and excited to be driving out in my brand new car. Thank you so much Teddy. read more

Teddys the goat! made the entire process as smooth as possible no cut corners. Highly recommend to walk in and ask for him!