The customer service at this auto shop is garbage, just like the people working there. When I messaged them on Yelp, the owner Bryon accidentally sent me a message saying "No idea what you're talking about". The message was meant for someone else, but the dismissive tone was not an accident. If you were more polite and humble with all of your customers, you wouldn't have embarrassed yourself like that. This was not my first interaction with them. Back in January 2025, I messaged Bryon on Yelp about an AC issue with my car. I also spoke to him on the phone, but after seeing how curt and rude he was, I had second thoughts about bringing my car in. In hindsight, I should have listened to my instincts and those warning signs.
Recently, I brought my 2013 Toyota Corolla in to fix the horn. When I arrived, I said hello to a technician walking toward me and was completely ignored. I then told a middle-aged man wearing glasses that I had an appointment. He told me to go to number 4, where the office is, but did so with such an attitude, as if I shouldn't have bothered him. As a first-time customer, I guess I was expected to already know where everything is. There is no courtesy or basic professionalism at this auto shop. Other reviewer has described this same employee as "super rude and disrespectful". One review from August 18, 2025 even mentioned him banging on a customer's window and speaking in a very condescending manner. In the owner's response below, Bryon said he "wants them corrected" and "action will be taken on my part to ensure this doesn't happen again". Well, five months later, the same middle-aged man wearing glasses is still there and still rude to customers. So where is the correction, and what action was taken, NONE.
Then there is Jason. When he called to tell me the car was ready, he sounded angry and unpleasant. When taking payment over the phone, his tone was rude and commanding, like "give me the card number". There were no customer service skills on display, and apparently no one ever taught him how to say "please". Most ironically, such behavior has been totally normalized at this place. It's clearly part of the business culture, and it starts at the top. In the owner's response below, Bryon sounds like he has no idea what's going on. But he knows exactly what's going on, because he is part of the business culture where everyone is acting like a douchebag.
You guys should really travel outside of LA and America to see what genuinely good customer service looks like, because your service is truly just garbage. Just because you are auto mechanics, it doesn't mean you have to be douchebags. There are plenty of auto shops out there that can both get the job done and provide excellent customer service. While I appreciate your response, I don't buy it; it's a good PR move for others on Yelp to see. I don't believe any of you will change; therefore, this was my first time giving you my business, and it will also be my last. read more