We have had our vehicles serviced at Glendora Import Specialists over the years. They have always done fantastic work at reasonable prices. Most recently, Kris went out of her way to give some advice and quotes needed for my vehicle with various options for repairs. The result was saving a significant amount for the repairs. She was more than helpful, transparent, and communicative with my options. read more

I've been bringing my vehicle to this place for years now. Great customer service and professionalism. Kris and Dereck are extremely knowledgeable, Always take time to explain. This is so helpful. They stay on top of work being done on your car to the point of going way above and beyond. This place is top notch, they are honest and pricing is very fair. Always a pleasant experience any time I'm here. I absolutely will continue to bring my car here and continue to let people know how reputable and honest they are. read more

Honest & professional repair shop! I took my car in for a check, engine light problem. The diagnostic was completed quickly and professionally. Thank you, Derrick for the excellent customer service and resolution. read more

I really love this place. They are efficient, reasonably priced, and the people I've dealt with have good communication skills. Thanks, YELP, for sending me here. I've been using them for several years and my experience has been consistently good. read more

I was referred to Glendora Import Specialist by my coworker. I called for a quote on an AC evaporator assembly. I spoke with Chris who was very helpful and gave me a reasonable quote. Planning to schedule an appointment with them read more

Great customer service. I have been coming here for years. Thank you, Chris and family. Ralph read more

DO NOT TRUST THIS SHOP - THEY ARE FRAUDS! BACKGROUND & APPEARANCE Glendora Imports, once a Nissan specialist, is now run by Kris and her son--neither of whom have an auto repair background. The shop appears run-down, with rusted vehicles collecting dust. TERRIBLE CUSTOMER SERVICE & VIOLATIONS I called ahead to schedule a $150 diagnostic test for my Nissan Titan (15,590 miles). As a retired industry professional and former shop owner, I had already performed key repairs--I just needed a diagnostic confirmation. Upon arrival, Kris rushed through intake without discussing my concerns. She failed to follow Bureau of Automotive Repair (BAR) guidelines, skipping key documentation: Odometer reading Issue description Written estimate Customer contact details Yet, I proceeded because my registration was expired, and I needed a confirmed diagnosis. FRAUDULENT "DIAGNOSTIC" PROCESS At 4 PM, Kris's son called, claiming the issue was a bad catalytic converter--a repair costing $2,000-$4,000. When I questioned if they performed the necessary tests, he rudely repeated, "Sir, I said your catalytic converter is bad." I specifically asked if they checked the Air-Fuel Ratio sensor (a known issue). He had no idea. His response? "We are good." That's not a diagnosis--that's a scam. THE FINAL STRAW - THEY NEVER TOUCHED MY TRUCK When I arrived, my truck was in the exact same spot as when I dropped it off. The paper floor mats were untouched--no footprints, no sign it had been moved. Yet, they fabricated an invoice claiming they "worked" on it. Even worse, the odometer reading was falsified as 15,000 miles--when my actual odometer read 15,590 miles. They charged a hazardous waste disposal fee--for what? No work was performed. No fluids were replaced. This is blatant fraud. FINAL VERDICT This shop never touched my truck, never performed a real diagnostic, and tried to scam me into pairing for work that was NEVER DONE. I have filed a formal BAR complaint and will pursue legal action. If a refund isn't issued, I'll see them in court. DO NOT DO BUSINESS HERE--THEY ARE A FRAUDULENT SCAM OPERATION. read more

You won't find a more honest Machanic. I've been coming here for over 15 years and they have always done an amazing job. I highly recommend.

I brought in my 2004 Mazda6 recently as my turn signals on the left side stopped working properly -- one minute it worked fine, the next minute the back light blinked in rapid succession while the front light was out completely. While inside the car upon activating the left turn signal, you could hear that fast clicking noise. This is a typical sign that your blinker is about to go out, right? So I bought new lightbulbs thinking maybe this would do the trick, provided the new bulbs to this shop, and explained to Kris, whom I believe is the shop owner, that sometimes the turn signal would work and sometimes it wouldn't. She said she'd have it done in 30 min. I was the first customer there at 8 AM. By 8:22 AM, Kris called and told me to give them an hour. I said no problem. Within an hour she called me and said my car was ready. I swung by, paid the $66 labor fee, and drove my car off the lot. However, upon turning left back onto the street while engaging my left turn signal, it STILL made that fast clicking sound. I pulled aside and checked the blinker front to back. As suspected, it was STILL not functioning properly. So of course I returned to their shop and explained to Kris the blinker was still out. She came outside and had me turn on my blinker and saw for herself that it wasn't working. She even asked me if I had possibly damaged my car recently as I had some scratches on the bottom left side of my front bumper. I told her those scratches were old and never affected my turn signal in the past. This was irrelevant and made me feel she was trying to somehow shift blame. So what, the mechanic replaced my lightbulbs and did not CHECK to verify that the turn signal was good to go before signing off on it?! Clearly not. Kris said she thought it might be a flasher or some switch, but needed to look into this. She was back on her computer, took back my car key, and told me she'd call when ready. By 1:07 PM, I received a call from Derrick at the shop who said the culprit was the turn signal socket, which was poorly designed, and that it had to be cleaned out due to residue built up over time. He said the blinker worked and my car was ready for pick-up. I arrived, he tested out the turn signal, and AGAIN, it wasn't working. He showed me the socket, wiggled it one way and then another to demonstrate it worked when only in a certain position, then deemed it necessary to replace the socket all together. He made a call, said he could have a replacement socket in a couple hours, and just pop in the new one. I said OK, call me when it's ready. At 3:35 PM, Derrick called and said the replacement socket didn't work and that they would now have to go in deeper and get into the lighting and figure it out from there. After having dropped off the car by 8 AM, returned it for a second look, being told it was ready at 1 PM only to have it not work a second time, and then failing again for the THIRD time, I had had it with this shop. I had literally been in at the shop not once or twice, but THREE times in one day over a stinkin' TURN SIGNAL!! And it was pouring rain for most of the day! It's fortunate I live close by. Imagine if I had not -- regardless, all of this was a total waste of time and a waste of $66!! I told Derrick thanks but no thanks. If they couldn't fix a freaking TURN SIGNAL after the second time, their credibility was shot and I doubted they'd be able to repair it on their third attempt. As a new customer, this was my first and last visit. If they can't repair a turn signal, it makes you question the staff's knowledge and technical skills all together. I took my car in to another mechanic who had it ready within an hour and told me there was a short in the wiring. He fixed it, I checked the blinker, and I was FINALLY good to go. The cost for his fix was $65. No phone calls. No repeat visits in one day. No fuss. ZERO regrets. ZERO disappointment. Save your time, energy, and money. SMH. read more

Every time I come here, I'm always pleasantly surprised by the work done, the cost and the professionalism. There really is no competition around that I've seen. I promise they're going to give you honest work, and honest prices. If you're looking for an auto shop with integrity, look no further. Absolutely top-notch. read more

I started going to Glendora imports around 1994 or so. I lived right around the corner. I went there over the years and had great service. Always fast and reasonable repairs. The only reason I don't go is I moved out of the county. Now that I know they are still there I will stop in one time to say hi. My daughter was a toddler when I started going there and she's 34 now. read more

I've been coming here for service for years (different vehicles). This is a great place with great service. Reasonably priced, and trustworthy. read more

Glendora Imports resurrected our 1995 chevy work truck from possible retirement. Our truck was becoming increasingly unreliable as it would go through episodes of misfiring and then drive fine for a while until the next episode. Not only the "random" nature of the truck "acting up" frustrating, but the illusive nature of (1)not registering a "check engine light" and (2)not "acting up" in front of the technician was equally frustrating because it made it difficult to diagnose the problem. Often, Glendora Imports would drive the truck, hoping the truck would "act up" under their watch...but it never did. Although some parts including the ECM were replaced and the truck "acted up" less frequently, we were still hesitant to use the truck except for local jobs. We thought we had to accept that the truck could not be repaired beyond this point. But our luck changed when the truck failed the Smog Check...it actually "acted up" during the test and continued to "act up" in the hands of the technicians at Glendora Imports. We thought we had to retire the truck..but Kris and Derek at Glendora Imports assured us that they were "going to get to the bottom of this and fix the problem". Since no "check engine light" was triggered, the truck's ECM offered no help. The technicians only had their years of experience and gut instinct to guide them to the root cause of the random episodes of "misfiring". In a couple of days, Glendora Imports pinpointed the faulty part--ignition control module. The truck easily passed the Smog Test and is now contributing to our business on a daily basis, performing more smoothly, powerfully, and reliably ever than before. We are very, very grateful to Glendora Imports. We rate Glendora Imports 5 stars for their service, unwavering commitment to honestly fix the problem, and their fearless joy in fixing cars. It is really encouraging to have someone that really know their "stuff" on "your side". Thank you once again. Joe and Helen read more

Came in for an oil change and the technician found so many things wrong with the car I walked out with a whopping bill.

I took my ford runner to this shop for a full check up and alignment the guys helping me truly did just that the helped me and didn't over charge repairs went great and pretty fast I also recently did my brakes and they were done with them in a couple hours I would recommend this location for repair in the future read more

Not much of a import specialist. I took in my 2003 VW Jetta and I had to keep taking it back 3X for failed alternator . I spent 1500 on repairs and they still could not get it right . My son was driving the vehicle in traffic on 10 Frwy when it shut off in middle of traffic . I'm glad I'm writing this and not a eulogy. They even said it was the battery Ecu that I also paid them to replace . Still the vehicle failed and stopped in the middle of traffic. They could not find the problem and they still wanted me to take in the vehicle so they can look at it again . So I can pay more cash that unfortunately I can not ever recover . Do yourself a favor go elsewhere unless you don't care about wasting money. Also to throw salt on the wound the Service lady was EXTREMELY RUDE when I was explaining the problem. read more

Glendora Import Specialists - Not much of a import specialist. They couldn't find the problems after pouring money into the vehicle for them to repair - Auto Repair Near Me - Glendora, California

The Best service you can get !!! They are very knowledgeable and honest from start to finish. I've been taking my car up here the last 10 years and my wife and friends have taken their cars up here for much longer, all of us are really happy for the great service!! read more

Glendora Import Specialists (GIS) are exceptional and honest. A Jeep dealer said I needed new spark plugs, a job that would cost just shy of $700! I setup an appointment to have GIS do the work, it would have been $250 less; when I got there for my appointment I discussed the supposed issue with Chris, she recommended not doing the spark plugs. My Jeep was at 41K miles, Jeep recommends changing the plugs at 100K, Chris asked how the Jeep was running, I said great, she said not to do it, so I didn't and my Jeep is running great. When I do need spark plugs, I will have GIS do the work. This level of honesty is so appreciated. I've been going to GIS for years, Chris, Derrick and the mechanics have always delivered great service to my vehicles and to me and my wife. read more

I've had a basic oil change to a window motor being replaced. Very reliable mechanics and Kristen is responsive and contacts you right away with any details. They are also very honest in pricing and had even recommended me to take my vehicle to a dealership as it would be quicker to get a replacement part than waiting the two weeks it would have taken them to receive an aftermarket part. Give them a try if you have not yet. They won't fix something unless they really feel like you need it to save you as the customer money. read more

When I'm too busy to do the oil change myself I bring my car too them, they throw the Royal purple in for me

I wanted to take the time to write this review derrick was my service advisory he kept me well informed great communication letting me know the time frames and cost and scope of the work on my 1964 fj40 I strongly recommend this shop my car is running great and got it all dialed in read more

Glendora Import Specialists - Auto Repair Near Me - Glendora, California

I have been a loyal customer for at least 6 years (if not more). Kris and her team have ALWAYS been honest and professional. I have never been misled by this business which is a rarity in the mechanic business. I wouldn't take my car to any other mechanic. My family also brings their vehicles to be serviced by Glendora Import Specialists as well. read more

Hi i had an amazing experience taking my car to Glendora imports. They are really great at communicating on issues with my car. Derrick was the gentlemen who i delt with. And Kristen who owns the shop was also amazing making sure i was happy with the service. They have gave me a great price and the mechanics are also top notch. You can't not go wrong with taking your car to them. A Very honest shop. I give them 5 stars. read more

I was referred to GIS recently for an oil change and some inspection. They are very reasonably priced and honest. They didn't try to sell me an expensive package of services I didn't need, no scare tactics, no misc work or fees, just looked at what I needed and that was it. I didn't feel taken advantage of and the owner explained everything to me. Now I have piece of mind with my new mechanic and my car. read more

I am a proud owner of a Honda CR-V with over 200k miles I am a female driver with no automotive repair experience or knowledge. After being ripped off by several repair shops on Arrow Highway, I was very fortunate to find Glendora Import Specialists. My Engine was shaking very rough and from the other shops they had quoted me it was the coils to the fuel pump... after inspecting my CR-V they discovered all I needed was valve work done. Now my CR-V runs like new and I would highly recommend them to anyone who is in need of any automotive repairs. I would like to give a special THANK YOU to Kris and her mechanics for fixing my car. read more

Honest and straight to the point auto repair shop. Brought my Sienna minivan here after some bad experience from my previous mechanic. Fixed the issues and and paid the actual work done on the car, no surprises. Become a regular customer since. read more

My car (infinity QX 60) needed a catalytic converter replacement, dealer estimate was $1,800 and estimated time to replace it 2-3 days. Kristen and her team replaced in one day and it costs me less than $1,000. Very professional team and reasonable prices. Dany read more

Horrible. Almost NO OIL IN MY ENGINE. I was a long time customer they just lost . They serviced my truck and installed a new valve cover gasket . Drove my truck a couple of miles and it's was leaking oil . I took back my truck and they said the leak was from oil plug . They said they tried several plugs and it didn't fit . Then they later denied they tried the plugs because they left my truck with almost NO OIL !!!!! . They didn't top it off or check oil level after major service on gaskets . Also they wanted 700 for the new fix for a oil pan when all I had to do is place a 10 cent crush washer on the plug . Guess what no leaks . My truck was 3.5 quarts LOW . THEY LEFT MY TRUCK WITH NO OIL !!!!!!!!!!!! What s read more

Glendora Import Specialists - Almost no oil in my truck after they took apart engine - Auto Repair Near Me - Glendora, California

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First time coming in and the establishment has been here in Glendora for years. Family owned. I love supporting family owned businesses. I got quoted for an install of a skid plate on my 19 Ridgeline for $20.00. They told me to come in at 8am and be done right away. And they made it happen! Paid $20.00 and a tip for the installer. Read all the great reviews and to be truly honest, I still have a good feeling about this shop! I feel they have the best interest in what they provide for their customers and in return "TRUST". And they will install products you purchased. I plan to have them install a transmission cooler. Looking forward to the install!! read more

I recent took my car into the shop two Friday to get it checked & get an oil change. I also mentioned some other issues I've been having with the car. Through a misunderstanding and frustration. I do apologize for my previous rating. My first solution was fixed in the long run and I hope my car will run better in the future. read more

A truly honest repair shop. I brought my Mazda 6 in a few months back after the Autozone's crappy battery tester showed I needed a new alternator. I called GIS and the shop owner ordered the part and set up a Saturday appointment. I dropped the car off and walked down to get a bagel. Before I could get in my first bite, the owner called and told me she was sending the alternator back, the car just needed a battery, which Autozone had already replaced under warranty. I can't thank GIS enough for their honesty!!! read more

They are always helpful and accommodating, also always felt like i was not being taken advantage of, straight shooters. Had my car repaired and maintained at competitive rates for quality work. Will continue to use them as my mechanics instead of costly dealerships. read more

These guys are great! Friendly and efficient.Priced in the budget as well Give'em a try...

I took my car in for an oil change and new break pads and tires after the Mazda dealership was going to charge me an arm and a leg. Do yourself a favor and do not get anything fixed at the dealer when you can get a really good deal at Glendora Imports. They did everything super quick and were very professional. I would definitely recommend Glendora Imports for all of your car needs! read more

Great place, they did a great job fixing my Toyota Rav4. They explained everything. Honest and very reasonable. Highly recommend this shop.

I have a 99 Lx 470 . Both Chris and Derrick went out of their way in all aspects from the parts, to recommendations everything. I apologize as thing have been a bit hectic. It was very refreshing to deal with an honest automotive shop. I would recommend this shop even if you live 30 and hour with traffic which is my case. They are amazing. read more

Glendora Import Specialists is absolutely the best in terms of customer service, technical expertise, and fair pricing. Don't think twice about taking your car to Chris and her amazing team! The quality of their work is top notch. read more

I have taken my import here several times and had major service done on it. Recently had an issue with something being over looked. Inconvenient I had to take the vehicle back in to have it corrected. Overall Glendora Imports does a good job. I mainly deal with Derrick who is a great guy, personable and friendly. Also he will take the time to explain things to you when you ask. Only reason why I have not given this place a 5 star is do to the abrasive females that work here. They are not pleasant to deal with and have to go out of there way to make you feel insignificant. Finally, I received a text message from a "Kristin" asking me how my vehicle was operating from the recent service. I replied to her it was not running well and when could I bring it in. Never received a response. Horrible follow up My advice to anyone coming here is avoid dealing with "Chris" the female blonde at the front counter and the female mechanic and you will be fine. read more

I have been going to Glendora Imports for 15 years because of the great service. They will work around your schedule, budget and even drop you off at home if your car is being repaired. The main reason you should take your vehicle here is that they will only fix what is necessary and not try to up sell you on things that aren't needed like other shops. If they find something that needs attention, they will recommend it and let you know how much longer you can possibly go until it's unsafe and needs to be serviced. Another great point is that they work on domestic and Japanese cars, I have a lifted 06 Chevy and 03 Nissan 350z that they keep in pristine condition. I even track my 350z and they know how to service and prep it for optimum performance and safety. I would never take my vehicles elsewhere even though I live 20 miles away. read more

Glendora Import Specialists - 03 Nissan 350z serviced always at Glendora Imports - Auto Repair Near Me - Glendora, California

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I started bringing my cars to Kris in 1996, with my ride-or-die 1982 Nissan Sentra, and cannot think of anyone I would trust more when my cars are not required to return to the dealer for repairs. Kris is fair with pricing, direct with information, and open and transparent with what need to be done and what can "wait until you win the lottery." There have been times when they have rescued me, with their tow trucks, from the side of the freeway, helped me fight the fight with unscrupulous paint/body shops, and so much more. To say their customers are an extension of family is an understatement. The only people that do not return are people that simply cannot be satisfied with the best service available; unless given everything with no charge (and still may find fault or something to complain about). I suggest anyone reading this far to see for themselves. If, after walking in and greeted with Kris' award winning smile and hello, you're not immediately comfortable let someone know... they want to know. If your vehicle isn't cared for and running better, after all of the needed repairs are done, let them know... they want to know. read more