Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

Ok to be fair, I gave this business a 2 because they handled my previous loan in an exceptional…read moremanner. Fast forward to a new loan, the dealer was offering GAP coverage at $256 for the contract length. This fool that called me from Westlake said I needed it blah blah blah $9.85 a month for the length of the contract. I said No and he insisted as a true salesman even after I mentioned it to him that I had a good experience and I didn't want this phone call to ruin it. He was rude and unprofessional. Stained the loan with bad juice.

Definitely a 1 Star review for this company. It is nearly impossible to call and speak to a…read morecompetent professional representative from this company. I financed a used VW GTI with this company. I wanted to pay off the loan and get my title. First and foremost, the most frustrating thing is you cannot speak to a live representative unless you trick your way in. That's the first red flag. Secondly you cannot wire transfer your final payment. You can mail a check (risky), use Moneygram (major pain in the butt) but you cannot just simply wire transfer. Why, I don't know!! I did finally FedEx Overnight a Cashiers Check and now waiting for the title, hopefully it shows up. They say 10 days to release but I kinda doubt it based on all the other frustrations so far. If your car dealer mentions Westlake Financial, I suggest you respectfully decline and ask for another lender. At least do what I neglected to do, read the reviews before signing up for a loan.

Needed a car to Uber and get me around so I decided to check this place out. I drive by often and…read moresee the nice cars they got so I figured it may be a good place to look. When I got there they had a taco lady and she even had drinks. Thought it was a great idea because buying a car can take some time, but even better, it was free! Lady said it's all paid for so it's lit. The sales guy Bryan introduced himself and asked what I was looking for. Based on my criterion, he showed me the Honda Accord, Civic, Nissan Altima, Sentra, Kia Optima, and Toyota Camry. All pretty good condition and ran smoothly. I narrowed it down to the civic and accord because Honda seems to have the best reputation of them all as far as reliability. I'm not interested in taking my car to the shop to have fixed all the time, so it was prob the most important component to my decision. Of the two cars, the civic was newer and slightly lower price, so that's what I went with. I filled out the app for loan, Bryan came back with my options, layed out what my best / cheapest options were and within about 2 hours or so everything got done. I don't have great credit but he offered a few alternative methods to get a loan so everything went pretty smooth. Really thankful he was able to make it happen for me. Because of my experience here, I recommend this place to everyone. Very de-stressed environment and I never felt pressured like I was taking up somebody's time. The tacos and horchata probably helped a lot with that. Tacos were fire

Car had major problems and they refused to fix it. When I filed in small claims court they sold and…read morecouldn't reach them. A BMW/MERCEDES shop purchased it from me. Stay away from these thiefs

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

Very professional, applying was not difficult at all, and the fee was reasonable. Definitely the…read moreplace to come if you need a loan. Clean office, easy to find, and a very nice lady will attend to you with courtesy and patience.

Please come see Mercedes! Great customer service & very helpful, friendly & amazing! I recommend…read morethis place!

How's everything going world !!…read more I know you guys came to see about what's going on with this loans and all that I have the exact information for yall First of all .... I know u need this money and this people are willing to give it to u BUT ..... they don't tell you this At the moment you about to sign for ur contract they tell you this ..... just for the loan they gon TAXE you 800- 1k - 1500 Depending how much are you getting okay example You ask for $7200 okay but now you going to pay $8200 the other 1k is just for the loan that's an extra 1k already !! So after a year sending payments of $138 to this loan for every two weeks My balance still at $7k now u calculate ‍‍‍ So this is what I can tell you ‍ If you need a loan for maybe 2-3 months this I think is worth it you gonna pay like 2k maybe depending on ur situation but but if u can't do that and you gonna pay for the rest of ur life u fuk lol Pros and cons So I don't think is good cuz they don't tell you how about nothing till the end of the process that's they way they get u in .... And another thing they don't help you out on anything even if u wanna pay off the debt still the same amount ‍ Pero bueno hay suerte mi gente if u can find another loan with better rates and more helpful Good si no pues nimodos aveces se ocupa Bendiciones

Great customer service. Staff was friendly and helped me with everything in a timely fashion…read more Azucena and Maria we're very pleasant. Would definitely recommend this location

To begin with, they have the world's most annoying AI answering system. I called because I was…read moreinterested in a Kia Niro EV and wanted the out-the-door numbers before driving an hour and a half to see it. I was told a sales representative would call me back with those numbers. When she called, she had an attitude from the beginning and didn't even introduce herself, so I had no idea who I was speaking with. I asked for a sales representative, which seemed to upset her, and she eventually told me she was the sales manager. I still never got her name. Nevertheless, I wanted the car. It was basically perfect for what I was looking for, so I asked for the OTD price. She gave me a number somewhere around $16,000-$17,000 for a vehicle listed around $12,500 and said the final number could go up or down depending on the tax rate. In my experience, the tax rate doesn't fluctuate enough to explain several thousand dollars on a car at this price, so naturally I asked for the breakdown showing the selling price, taxes, registration, dealer fees, add-ons, etc. I asked her to send me the breakdown before I drove an hour and a half to the dealership. She refused. When I asked why, her response was essentially, "because I don't want to." She then told me I could "get a piece of paper and write it down." If she had actually been providing a complete itemized breakdown over the phone, fine, but she wasn't. She was throwing out a total thousands above the advertised price while refusing to provide anything in writing showing how she arrived at it. At that point, I asked to speak with someone else. She clearly didn't like that, and her attitude continued to get worse. Eventually, I asked for a manager and she again told me she was the manager. I clarified that I wanted whoever was above her, and she told me there wasn't anyone and that she was the general sales manager, or something along those lines. So I asked if I could speak with someone below her because, at that point, they had to be able to handle the situation better than she was. She refused to let me speak with anyone else, so I ended the call. The most frustrating part is I was already sold on the car. I had waited hours for the callback because this Niro EV was exactly what I was looking for. I wasn't calling to waste anyone's time or haggle over every dollar. Assuming the vehicle passed my pre-purchase inspection and the numbers checked out, I was prepared to make the drive and buy it. Instead, a deal that was basically already closed was ruined because a rude sales manager couldn't recognize that she wasn't the right representative to close it and simply pass me to someone else. Asking for an itemized OTD price before making a three hour round trip especially when a car listed around $12,500 suddenly becomes $16,000-$17,000 is completely reasonable. A written breakdown and a professional conversation probably would have resulted in a sale.

They purposely ran over this kitty Tuesday, September 29th around 6:30pm. I live in the apartments…read moreright in front and saw when he moved the car at the back and ran over the kitty to leave it to die over night.

Came here because of the yelp reviews about customer service and Crystal did not disappoint. Thank…read moreyou, will definitely be coming back because of her.

Lady has an attitude like it's her money doesn't even know what she's doing just threw my check…read morethat was valid they're lose on 30 dollars out of just the interest.

Came by last week for questions on opening an account, was helped by Mr.Qin who was extremely…read morewelcoming and helpful. Answered all concerns that I had, and did not make me feel uncomfortable or impatient. Ask for him if you need help with any banking questions. He's top of the top. Great experience. Would definitely recommend and come back to him.

It was my first time going to this bank. As i walked in to the bank, i immediately felt welcomed by…read morethe employees. Everyone was very friendly especially Susana, she was very tentative and immediately assisted me with my banking. I felt welcoming and will definitely come back and open an account.

Great customer service And a very good bank in El Monte been…read morewith them for over 20 years

My account was locked so I called to have them unlock it for me. I was put on hold for over 10…read moreminutes on my 15 min break. I had to hang up to get back to work. This is horrible customer service.