I arrive about five minutes before the bank opens which is no big deal. There is a little lobby…read morearea next to the ATM machine which smell like urine. It was a strong and distinct odor so I'm not sure if they let this area open at night for people to sleep but it smelled so bad that I had to wait outside until the bank open. I walk back in at 9 am and the bank is still not open. There are two cashiers and now a long line is forming behind me. I don't normally come to this bank only because I was in the area but I won't be stopping here again.

The fact you can't use the ATM is ridiculous other branches allow you to use the ATM even when…read moreclosed

Worst place to go, I would not recommend it at all. Customer care it's horrible in there, I try to…read moreget help cashing out a check and I have my business and personal with bofa. Tried cashing out a check which I never had an issue with at any other bofa, they were giving me no option but just to deposit. Horrible experience

Worst bank experience ever. Bank clerks are inefficient and take forever to complete a task. Line…read moreon a Saturday is usually greater than 40 min with 4 clerks working. Unbelievable. Avoid at all costs! Horrible customer service from a elderly female clerk wearing glasses and gloves today!

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

Marvin, who happens to be The general manager in the city of El Monte…read more He will always go above and beyond in order to help out a customer even on his own time him and his charming personality will go far with his knowledge and education where he can guide a customer in a financial field thank you for everything you've done Marvin. we really appreciate you being there for us. . I've been a customer of Bank of America for 37 years. I left them because of their attitude the moment you walk into this branch where he's at people know you and call you by your last name with all the respect where they make the customer feel priority....

This branch has 6-8 cashier windows, yet they almost never have more than 2 people working. The…read moreline constantly stretches out the door, which is incredibly frustrating when all you're trying to do is handle basic banking. The employees themselves do their best and work hard, but the issue clearly comes down to poor management. Whoever is in charge is either not scheduling properly or not paying attention to how understaffed this location always is. It's not the fault of the tellers -- they're polite and helpful when you finally get to them - but the lack of leadership shows through in a big way. This isn't just a one-time issue; it's every single visit. Management really needs to step up, because the way this branch is run right now reflects poorly on Wells Fargo as a whole.

Despite so many one stars reviews, I experienced the complete opposite. The manager of the tellers…read morehelped me. The nice Asian lady at the counter helped me. I admit it is different, but that doesn't mean it's bad. It's just a different way of doing business.

A location that's ABSOLUTELY GOOD FOR NOTHING!!!! I am SOOO glad I am not personally a member of…read moreCitibank, however my Best Buy CC utilizes Citibank. One would think that if you have to make a payment, you could do it directly with the bank that company deals with? That is not the case with this branch. There tellers are probably so incompetent and lazy they don't know how to process the transactions. I just also received check (once again from Citibank) and wasn't able to cash it at this branch. I was told another branch farther than I'd like to go to cash a check would be able to help me better. Going into and out of this branch was just a huge disappointment. Really makes me wonder how they treat their actual members. My advice, stay FAR away from this branch.

Very disappointed with this Chase location. The sign says they open at 8:00 AM, but the doors are…read morelocked and the drive-through isn't working either. Staff inside just ignore people waiting outside instead of letting anyone know what's going on. Totally unprofessional and a waste of time.

This is about Chase Banks in general. Service is depending on location definitely. I loved how…read moresecure the bank was with my account. The tellers and specialists can b really nice. The problem is that they closed my account without any reason even though i keep calling and waiting in the costumer service phone line for atleast an hour trying to find out why they closed my account without a reason. They told me, "we have the right to close any account" and i understand that, but without telling me why??? I went through so much headache, wasted so much time to try and find out. It was very frustrating!!! so for their awful way of doing things, I DON'T RECOMMEND CHASE BANK!!! they will band u for life and not let u open an account without any reason. This is an awful customer service. I was their costumer for so long too. They think just because they are a well known bank then they have the right to just close anybodys account without any reason?? Even the tellers and specialist from inside the banks tried to help me and stayed w me in costumer service line for 30 min trying to help me find out... at the end they say they wont tell them the reason why?! This is dumb and it doesn't make sense! Dont waste your time to be their costumer because it doesnt matter if u were 30yrs costumer banking with them, they will still close your account without telling u the reason. Anything in life has a reason and this from a bank? Such horrible business ethics! They have the right to close accounts but, dont have the right to not tell me the reason... its like a judge sentencing a person in jail for life without a reason. Im pretty sure they've been sued before because of this. So please save your yourself, don't be costumer with Chase bank. It doesnt matter how nice the workers there are because at the end the bank itself has very bad work ethics!!!!

My Mom and I came to this BofA location to deposit a check and close an account yesterday…read more The line for seeing a bank teller to deposit check wasn't too bad. They had 3 tellers working. Our bank teller was not the friendliest just meh. Oh well, sometimes we just don't know who we're going to get on the other side. As long as the transaction gets done, that's what matters. Thanks lady. As for seeing a bank representative to close an account, we didn't have an appointment so we had to wait for the next opening. Luckily, the 2:30 PM appt didn't show so we got in. Wait was about 15 mins so it wasn't too bad. Thuy (bank rep) was friendly and nice. Her professionalism and knowledge shined through. Transaction was quick and smooth. She made our visit very comfortable. Thanks so much Thuy for your great service and time. We appreciate it. Great news... this location closes at 4:00 PM on Saturdays. We may be coming here more often now that their hours have returned back to normal. Yay! Thank you BofA!!

They need to do a better job and ensuring people don't just walk in with a stolen ID and a credit…read morecard that's been reported STOLEN as forms of ID and handing over cash! My wallet was stolen and that's exactly what they did. Someone walking into the bank, approached the teller and just like that, withdrew $$$$! That person had to look like me, the teller didn't bother looking...or they're in on it! I haven't walked into a bank. To withdraw money in over 20 years and it was that easy to hand over money!

We had a great experience with Alejandra. She was very nice and professional.i would recommend this…read morebranch and her expertise.

i haven't once been able to reach anyone on the phone, lines are long. theres only one teller ever…read more only person ive seen help from is Alejandra.

Unbelievable 3 out of 4 ATM not working at all. Chase needs…read moreto fix these 3 ATM soon.

I went today today to pull out money from my EDD card. This money was from a fraud case with BOA…read morethat took 2 months to resolve. I spoke to the teller named Tania Gomez Aguayo. I gave her my ID and pulled out 883 dollars. I then asked her to put it into my main account for Chase. She kept on calling me Mr. Flores. I didn't think anything of it, but when she gave me the receipt, the balance had 32,000 dollars in it. I went to a ATM inside the bank to pull out money and noticed the 883 she put into my account wasn't there. I went back to her and she realized she put it into someone else's account. She didn't apologize for her mistake. If I hadn't caught her mistake then I would have been out of the money. Poor customer service.