I come to this branch during the week for personal and work errands. Customer service is always exceptional. Either with the bankers or the teller line. Anthony always helped me out at the teller line, he is very professional and always attentive. Remembered by the name after a few visits. service is always quick and steady with him. Never had an issue at this branch. read more

I've had two separate experiences with Ying (Joelene) Gao, and both were extremely frustrating. The first time, we went in to open a Chase account with a promotional deal. Instead of clearly explaining the terms, she spent most of the time chatting with coworkers. We followed her instructions but ended up not qualifying. When we brought it up, she just said, "What do you want us to do?"--completely unhelpful and unprofessional. Years later, we received a notice about the account. I called customer service, who told me to speak with a teller. Unfortunately, I got Joelene again. When I started explaining the issue, she interrupted with, "Why do you sound so mad?" I was mad because she had entered the wrong date, and now I had to go back in and waste time fixing her mistake. To make things worse, her English is poor--unclear and full of grammatical error, which makes it even harder to communicate about important account issues. She's unprofessional, dismissive, and takes no responsibility for her actions. Chase really needs to reconsider who they have working with customers. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my money from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is actually pretty big. However, they share the lot with several other establishments, so customers for the other establishments may steal Chase customers parking spots. I usually avoid coming here during peak business hours and on weekends because of the crowds. Some parking spots are smaller than others. Watch out. Establishment & Staff: The bank itself is very clean, neat, tidy, and organized. The staff here are very kind, friendly, and efficient. read more

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I went to deposit a check with the teller. A week later, the check was on hold and my account closed due to suspected fraud activity. Furthermore, they suspended my money and is holding it hostage. Chase sucks read more

Overall great, employees were professional and efficient. They really helped a lot. This is a branch particularly design for Asians, they have Chinese speaking employees. read more

Chase Bank - Banks & Credit Unions Near Me - Temple City, California

The friendliest banker I have ever had. Good job in picking out your staff. Her name is Iris Miura she was kind and helpful and deserves a raise . read more

Terrible service, everyone tell us different information, not professional at all! I think employees there need to have more training!

They have one ATM and 2 drive thru ATM available. In a very good neighborhood and clean. read more

Chase Bank - ATM - Banks & Credit Unions Near Me - Temple City, California

1 hour wait to open a new account is pretty bad. Didn't Wells Fargo get in trouble for opening them without consent and this place wouldn't even want it read more

The workers heavily tilt toward Chinese and provide service first to Chinese while others are relegated to waiting. I believe it's because the workers do not feel comfortable with English. Please hire more workers who are comfortable with English. read more

There was 3 different occasions where I tried to settle some issues being around the area however they were no help everytime, sometimes I wonder why they're even up. I goto a branch near my house and they solve it so quickly without all these steps and circles that lead to where I started and no problem solved read more

Fast and convenient bank. The bankers were very nice and polite. There's also plenty of parking.

People should direct their Chase bank reviews here. This is the one on Las Tunas and Rosemead. The other one is on Las Tunas and Camellia. I've never tried this bank but I know the employees are all very professional and friendly. This Chase Bank has plenty of parking and a drive thru! read more

These people literally have NO IDEA what is going on. It's actually kind of scary that we trust our money with a bunch of idiots. Why did it take 2 hours to set up a bank account? Most of the time was just them making me go around in circles with no direction. Bank teller made me talk to a representative on the phone to confirm my information that I just spent 1 hour reviewing with the teller (keep in mind: this is not the normal procedure btw; bank teller should be the one doing all communication with rep and even he was confused why the rep wanted to do this). The rep's English was incomprehensible and inaudible. Bank's phone was not working so bank teller tells me to call rep myself using my personal phone # (since when did I start doing the bank teller's own job?). I then asked bank teller who I was calling, and they literally said "I DON'T KNOW." Next thing I know bank teller has moved on to the next client leaving me in the corner with the situation unresolved and with a clueless idiot on the phone. The idiot then proceeds to tell me that my card cannot be approved when my bank teller just told me that my application will definitely be approved. Later a bunch of employees came up to me asking if I needed help. Obviously! Your bank teller can't do his own job and left me in the dust since he doesn't know what is going on. I'm on the phone with a clueless rep who was giving me FALSE information, and he was literally shooing me away while shoving papers in my face. Oh also, the calls with the "reps" disconnected multiple times so...each time I called I had to be re-directed to another rep. Each time I called they kept me on hold for at least 10 min. Each time I called I had to explain the situation again. I was DOING THE BANK TELLER'S JOB. CIRCLES. Unbelievable. Completely unprofessional branch ran by incompetent idiots who have no idea how their own system works. Tl;dr Wake-up call for all: Idiots are allowed to work at banks. read more

THE BEST chase service I've ever received! I went to make a student account and it could not have gone more smooth. Unfortunately, I forgot who was helping me out but I remember he was asian and very patient with me. He made a call to talk to the online services i think? and stuck around for a good 30 MINUTES and started a friendly conversation with me in the meantime :) HIGHLY recommend coming here vs the other one down in las tunas and camillia because that one is a no go :(( read more

Worst bank I ever went to. I called in advance to see if they would exchange 20 dollars in a roll of quarters, they said yes. I show up an hour later and go up to the teller & tell her that I called an hour ago to see if I could exchange these rolls of quarters. She tells me No, unless I bank there. I tell her money is money and that its already counted. She still says that I have to be a customer there. F'n Ridiculous! So I drive up the street to the Wells Fargo and go to the teller and tell him that I want to exchange my rolls of quarters for cash, he says Sure No Problem. Quick, Polite Service here at Wells Fargo, was in and out in less than 5 minutes. Chase Bank Manager you gotta slap your tellers around cause they are a bunch of ding-bats! read more

I normally don't write for big companies unless my experience is outstanding or poor so it's time I wrote about here. I go out if my way to come here each time and its always the same "pleasant". Each time I come in there are friendly and helpful from everyone. I even told the branch manger so they know grateful for banking with them , Way better then my BOA account lol. Fast friendly service and normally no wait. Tried from LA, Studio City, 626, and 714 but thus is the only one worth going to. read more

Chase Bank - Love this bank! Awesome calenders too. - Banks & Credit Unions Near Me - Temple City, California

I don't like stepping into any bank besides this one. The staff is friendly and courteous, and gets to know and remember you. I highly recommend anyone looking to set up an account to speak to Huey, Roger, Kenny, or Jimmy. Most of the tellers are great too, and don't give you the feeling that they hate their job and want you out asap. I would name more people that I like dealing with, but seeing as how I don't go into the branch too often, I don't want to butcher any names, but ill update when I do. read more

Good service and free coffee, yay! The people here are pretty friendly, even when I mess things up. I still kind of hate how Chase is taking over the world, but at least they do it with professionalism for their clients. read more

CHASE has probably the best business credit card.. benefits include lots of points that I can transfer for a free upgrade when traveling overseas Business class seats since I travel to Asia a lot.. awesome service and love the business credit cards must-haves for all small businesses owners ;) read more

I've been to a couple Chase branches now and this one made me feel the most unwelcome. I had an appointment but went to the wrong branch, so I called to ask to the rep I had the appointment with and the girl on the phone told me the rep was busy, so I asked if she could relay a message that I was going to be a little late but she cut me off, didn't want to hear me out and just got my name then told me the rep would call me back later. 10 mins later I got to the bank; the moment I got to the main entrance, their security was off on the side chatting on the phone. A banker came to get me about 15 mins after putting my name on the check-in list. The banker got the job done but that was it. While helping me, she mentioned a couple account upgrades but I wasn't interested. Don't know if it was because of that but somehow I felt like she was a bit standoffish. I noticed she has a plaque that says 'National Achiever' on her desk. If that's the kind of attitude a nation achiever got, I don't even want to deal with a regular banker. I had planned to open a business card prior to coming but I didn't want to spend another minute there so I just signed the paperwork and got it over with. The funny part was when I left, she just said there and said bye like that. I don't know if I was expecting too much but the previous times I was at other branches, the banker actually walked me out of their offices and said bye with at least a smile on their faces. Oh well, my fault for picking this branch instead of the usual one that I normally go to. No next time. read more

By far the friendliest Chase I have ever been to. I'm always greeted by several workers and I'm always in and out within minutes. Other Chase needs to hire more people like the staff at this location. Evan was the one who helped me open up my accounts here and whenever he sees me he always greets me by my name. I'm impressed with his good memory! read more

Worst branch of all chase. Their back office always screw you up. Teller make a deposit, next day by surprise hold your funds for 4 to 6 weeks without notice. I would go to different branch and none of this would happen. read more

Signed in 11:00 here. I'm the next person on the list. Someone told me to have a seat with other people. After half an hour waiting, all people signed after me had been called for help. Went to check the list and found out my name was crossed out without calling my name. Such bad service read more

This review is more for Chase Banking for overall bad experience. But Giving this branch 2 stars for likewise unpleasant experience. ATM ate my check. Workers inside were not helpful, either poorly informed or poor in attitude. Now I'm on hold with Chase's customer service nearing 45 minutes, w/ no end in sight. Chase's ATM doesn't work, so customers have to spend 2 hours of their life trying to retrieve their eaten check. read more

Visited Monday 4/17/17. DO NOT visit without an appointment, they seem really understaffed. I visit a bank so I can get things done faster than if i were to call the 1-800 number myself. But of course, the guy with the clipboard just puts me in a spare cubicle and tells me to "go through the options" since mine was a credit card matter. Then I proceed and listen to 10-12 "special offers" they have while not accepting any of these promos--by this point I just hang up wondering if he ever dialed the credit card customer service line in the first place. Looked around to find the guy with the clipboard, but at this point I've already wasted most of my lunch break so I just left. The additional star comes from my one previous visit when someone actually sat down with me and ordered me a replacement card. Won't be coming to this branch again. read more

Professional, friendly service. The teller was kind, the banker was knowledgeable, the bank itself was clean, and my service was very personable and enjoyable. I am satisfied that I ended up becoming a part of Chase bank. read more

My 2nd favorite Chase bank to do business in. All of the tellers and bankers are cordial and go out of their way to get you in and out quickly as possible. Nice to know that the employees try to remember your name. Very good customer service for such a big chain bank. read more

I feel like a millionaire when ever I come here! love it here the staff are awesome. sad that I dont live near by anymore. service is definitely over and above at this branch! read more

Good and courteous service,a lot better than BofA (my bank) there is even free cookies and coffee at some locations.

Very bad service!!!whoes called Annie chan!! I talked to her about my account. She said:u can go see ur banker! I told her he's in Pasadena. Then she doesn't wanna help me. Very mean old lady! read more

I love this particular location for their drive thru ATM, but now I love this particular location for their prompt service. I came on a random Saturday without an appointment to get a loan approval, unfortunately the mortgage advisor was already gone for the day, so one of the Reps told us we can leave all our documents and he will contact us on Monday. He called us, and helped us get everything we needed done via the phone and email. In less than three hours he got us our loan approval letter. If you're super busy and don't have the time to stop by the bank for a loan approval letter, go to Chase and ask for Tri Kha! read more

Went in to do a foreign transfer, so I put my name down on the list. Just as I was next to be helped, one of the chase representatives intentionally skipped me right when a "potential private client walked in". So thats how chase workers prides themselves not with equal loyalty among each customers but whichever customer can they can suck the most profit out off. read more

You need to ask for Vinh pham he's awesome and extremely helpful I'm very picky when it comes to banks but I really like this chase branch location. Everybody is super helpful. But yes Vinh pham was extremely helpful in helping me notarize my application form. 5 stars guys. read more