This location always has amazing customer service, should you find yourself on the rare occasion in need of walking in and interacting with a human. They are always kind and welcoming. There usually isn't a long queue of people in line, and there is always coffee offered. Even the exterior of this location is beautiful. The ATMs are located in a sheltered area, which is perfect for inclement weather. The parking lot has a lot of established trees, perfect to park under in a heat wave! read more

2 tellers, over 15 people in line.... This is the norm at this bank. One of the busiest banks in the city and they only have 2 to 3 tellers on a week day. They are fully staffed in the desk area? Why ? read more

Oliver Ardeijan handles all the veterans. He is very good. I am a combat marine corps veteran and value experience. OLIVER knows everything there. I have him managing all my accounts and soon my investment accounts. ALL Marines, and other fellow veterans who need help with banking..... JUST SHOW UP AND ASK FOR MR. OLIVER; TELL HIM YOU ARE A VET, all you need you do really.(HE IS NOT A SALEMAN, LET ME CLAIRIFY). He is skilled and has alot of vets as his clients.. and will not charge you for your accounts, vets are free. You can ask any question, all are welcome. He will give you his card if you forget anything anyways. Best to make an appointment with him because he is busy. People like him are hard to find nowadays. I HOPE THIS HELPS ANYONE WHO NEEDS HELP. GOD BLESS. SEMPER FI read more

I would like to thank you Abby Xu, Relationship Banker of Chase for giving me excellent service today! I also want to commend Tracy, who also renders such good customer service each time I go make payments for my credit card. It is with such joy that I appreciate your excellent banking services! Your bank should be very proud of both of you!! Kudos, God bless and continue your good public relations read more

10 employees / 2 working - 20 minutes to make a withdrawal. Bad. 2 customers. The lady behind the counter said she would be with me in a second and then disappeared. read more

Disappointed with the service I use to come in this branch all the tine I came in to make some adjustments on my account and this one particular banker always gives me hard time she always act like she's doing me s favor I won't be coming to this branch anymore. I've been to other branches And the Bankers are so much friendlier and professional read more

Thank you to Daren a bank employee who is very couteous and informative. He took care of my banking needs this morning. Nice attitude.

Now that there are so many ATM skimmer devices (BE AWARE!), I feel so much safer going inside the bank to withdraw my money. I walked into the nearest Chase bank and was immediately greeted by friendly employees. I had no idea these new high tech ATM machines now allowed you to choose which bills you'd want to withdraw! Gloria was super sweet, she assisted me right away. She also made sure I had taken out my card before another customer used the ATM (you wouldn't believe how many times people would actually forget). Going in and out was super quick and easy! Definitely recommend coming to this location as there are also plenty of parking spaces! read more

This review is a few years old but the experience at this bank was excellent and I still remember it to this day. Unfortunately, I don't remember his name but he was a tall, brown-haired white man and he was so professional and helpful. I have never been treated that well at a bank before that. I think I was there on a Saturday in 2012. read more

Right when I walked in, I was greeted by Tracy. She was upbeat and helpful. I needed to deposit checks for my own personal account and on behalf of my mom. I usually do it through the paper deposit slips, so I was trying to write down my information when Tracy interrupted me to teach me how to use the ATM deposit machines. Pretty cool. It was a nice addition to the branch because the location that I typically go to doesn't have those machines inside the building. This is by far the nicest and biggest branch that I've been to. The machines are pretty cool too because they print out a picture of the check you deposit on your receipt. I'll keep that in mind when I need to make future deposits. Thank you Tracy for introducing me to up to date methods of banking. read more

Horrible experience Abby was not helpful at all. Too quick to know everything and tell us how busy she was. Chase needs to do a better job of customer servive training. Apparently by the way you are treated here everyone is a criminal and small business dont matter. Sad! read more

I would like to thank you Abby Xu, Relationship Banker of Chase for giving me excellent service today! I also want to commend Tracy, who also renders such good customer service each time I go make payments for my credit card. It is with such joy that I appreciate your excellent banking services! Your bank should be very proud of both of you!! Kudos, God bless and continue your good public relations!! read more

The staff here have always been pleasant. One day I went there and it was pouring down rain. A banker, Steven actually walked me to my car with an umbrella. read more

Giant location. Clean and well kept, and the customer service at Chase is always amazing. Always. Not much more to say but your average Chase, just bigger! read more

I'm torn between leaving a good review and a bad review. I'll start with the good part, Johnson greeted me and my mom and sister at the door happily and quickly set us up with a banker, Nicole. We were having issues with our debit cards being deactivated since they don't have chips. Johnson said we could expedite our cards and had us seated. Johnson had great customer service. We sat with Nicole who said it didn't matter that Johnson said we could expedite our card due to the deactivation and tried to charge us for shipping on a card that was having issues because chase deactivated our card! Not our fault. I had to make a deposit and she filled out my slip and walked me to the very long line for a teller and said "okay I'm going to lunch!" Every other experience with bankers they do the deposit for me and typically super friendly. She was cold and was only worried about eating. I felt that was rude and had no priority for the customer only for herself. After being walked to the LONG line to only deposit my check myself(without a debit card lol)!!! Johnson came up and apologized and offered to deposit it for me and said he would send me the receipt. Honestly wish he was able to help me and my family for our entire visit. This is where I'm torn 5 stars for Johnson's service. No star for Nicole. read more

A while back when I was still in high school I tried to open a credit card. Nicole Shao was tasked to help me and after confirming a few questions, she made ME call corporate and answer some questions, after which corporate didn't let my request go through. That alone didn't trigger me as much, but it was the fact that Nicole really bluntly pointed out that it was all my fault that I didn't answer the questions according to how she would have. Well why don't you just answer the questions for me then? She showed super poor customer service and was rude to me and blamed me for the failed application. I was unhappy and decided to go open an account at Bank of America. Then recently, I got a new debit card for my Chase account and when I tried to verify it online at home it failed so I came into this chase branch and the teller told me this card already got activated and asked if I was sure it wasn't me. I literally just received it in the mail too so they had to restart the process and resend me a debit card... Seems like Chase is not too secure! My friend was promised a rewards credit card with 3% back by someone at chase and after a while realized there were no rewards to be redeemed. She called corporate and they were super rude and told her that's too bad your card doesn't come with rewards, meaning the account managers at the bank lied. Moreover, she has a lot of random charges that she didn't make on her card. I should've told Nicole how rude she was back then and just closed my account to be honest... read more

Johnson Jen, was super helpful with my unique situation. No hassle at all, told him what happened and walked me through the process within 20mins. He even cancelled his meeting to help me out and get me back on track from 2 month out of the country situation. I really appreciate his passion and service at Chase. Thank you! read more

Tried to open a checking account there, but for whatever reason the banker refused to help by lying that green card is required for account opening. Have relationship with many other different banks,but never heard such bullshit reason. Just called other chase branch and got an answer that green card is not required at all. read more

This is probably the best chase in California. I'm always greeted every time I walk into this chase branch compare to other branches. I would always come in to withdrawal by using those big machines cause it's very fast and convenient. Plus it's right across from the mall which is awesome. Plenty of parking and stress free lol. Keep up the good work chase employees! :) read more

This review is mainly about the customer service here. It's seriously the best! Alvin is now my primary go-to guy for all my banking needs. Not only is he patient with all of my questions, he offers me financial advice based on his personal experience and knowledge. Let me note that I first came to him, I had no credit card and I wasn't even getting approved for a Macy's card (embarrassing!). Having taken his advice, he's helped me improved my credit tremendously and I was recently approved for a Chase Sapphire card today w/an insane credit limit! He truly cares about his customers' needs and I can surely attest to that. Also, every time I lose my credit card - he handles all of it immediately and even puts a rush on it so I get it in 2 business days. Uh-mazing!! I'm sure the other representatives are nice as well - they are always greeting customers with a smile and checking in to make sure the wait time isn't too long. Parking is awesome, the lot is huge and there's two ATM vestibules outside if you want to avoid human contact, lol. read more

This review is based on my visit to the ATM. Parking here is nice since it's in the corner and I can get in and out at two different spots. The ATM is out in the open near a busy intersection so it's pretty safe to use without the thought of getting mugged. read more

Chase Bank - Banks & Credit Unions Near Me - Arcadia, California

Came in around 250-315 and Honestly when I walked in the guy was nice but right when I asked him a question he seemed turned off... like a little annoyed and I don't even know what I said or if the way I said it offended him which would make no sense because all I asked was how long would it take to get my SSN corrected? And he goes about 5 mins and I'm like ok and then we just stand there and I'm like okay? And he gestures me to someone finally and this guy named peter helped me and all the guy did was explain to him if he could help me with my ssn and he goes yeah and so I sit down and peter just stares at me and doesn't ask a single thing. So I said do u need my debit card and id? And he just nods no smile or anything whatsoever. He helps me but doesn't say anything the entire time I have no idea what his next steps are in helping me or etc etc he just keeps working and typing shit on his own without even updating me what he's doing to my account. He comes back with some printed forms and just asks me to sign and doesn't explain to me what I'm even signing. So I asked him okay what am I signing exactly? And he finally explains to me but ends it with " okay? So I need you to sign it" This guy then goes away and comes back after like 10 mins and says I have to sign another form. Ok not only did this whole process not even take 5mins it took way longer and this guy was so condescending it was not even funny. I felt belittled and stupid for coming here and asking this location for help. He came back with one more form and not only did he not explain to me again what the form was he FINALLY treated me like a guest and gave that good ol chase service after the process was done and I was leaving. when I was leaving he called me back because he forgot to ask me to sign a form. Bro peace out of here never coming back read more

This is my favorite branch to go to. As soon as you walk in the door you're greeted with a smile & friendly offer of help. Everyone here is friendly & professional. Quick service with smiles :) read more

I have never felt like a number when dealing with Chase except for today. How valuable are we to a bank when we are confined in a box and we're not allowed another box unless we have more toys ($).......Thanks Chase for making feel like a number!!!!! read more

My husband and I took time off work to meet with the mortgage representative. We had an appointment but when we got there, he had taken a "walk-in" before we arrived. Came over and gave us "a minute" of his time and told us he didn't want to waste our time, that he had reviewed our info, and that he'll let us know if the rate becomes lower. He did not review our info because we have not provided any. That's why we had an appt to go over documents. He had no idea what he was talking about. When they reconfirmed the appt with us, my husband was going to cancel the appt but they assure us that they would try to get us a lower rate. When we got there, without talking to us and just blew us off? So unprofessional!! We emailed the branch manager too but no response. Bad customer service. Lame! read more

It is a nice branch. Very dark though. They dont have all the lights on. The ATM is annoying because there is no direct parking by it.

I would like to take this opportunity to express my heartfelt thanks to Chase bank Arcadia Baldwin ave fashion park branch office staff for their years excellent services. The Chase Arcadia Branch should be a model branch for all banking system. The staff from the branch manager to the tellers are truly an asset for any corporation and I cannot thank them enough for the time and dedication they contributed in making my life much easier with excellent customer services Special recognition gives to Oliver Ardeljan and David La, the passion Oliver and David La have for their job reflects in the way they treat their clients. Chase has been my family bank for over 20 years and will be for many years to come. read more

this branch is ultra shady, told me they dont have a bathroom and to go to the kfc which is what employees at this two story do. ok thats fine dont need to go pee that bad let me finish what i need to do. then after he sees we are here to do business he changes his story and says there is a bathroom upstairs. i appreciate that there are no public restrooms at places, but dont lie. just say there are no public restrooms no need to lie. then we had the misfortune of getting ms shao as our banker. she said i was not elligible for a banking bonus sent to me in the mail because i had poa on an account i wasnt even aware i was poa on and never signed anything for. she then said shed talk to her manager and disappeared for less than a minute and came back affirming her decision. Probably another lie, but that seems like par for the course at this branch. In a nutshell this branch takes honesty very lightly. read more

Absolutely the best service I ever received. More important they are consistently good. I work in the customer service industry for a big corporation and I only can dream that one day my staff will be as competent as all Chase employees at this branch. Great Job Chase! read more

Why this is a large clean branch at a great location with plenty parking but has very little foot traffic inside. And the smaller Temple City Chase Bank with few parking spaces is always packed with people waiting to be served. The difference is business knowledge or know how to fulfill the customer banking needs. It took two days and couple hours each day with all four partners to semi-complete adding one more partner to couple business accounts. Finally, called and e-mail the VP I worked with before in Downey Chase Business Banking completed all the missing links within 15 minutes. Please be prepared to take longer time and more documentation and still not completed, if you want to open or alternate your business accounts. read more

Worst chase bank I've been to. Only had 2 tellers and the customers in line had to wait 15-20 minutes just to get helped. Never coming back here again!!!! read more

Clean, fast, professional, convenient, safe... & they have more DumDum lollipops than other branches!

I got my new freedom card from this Chase branch.my banker Peter made entire process easy and fun. Cool place to do banking