Dear Yelp Support Team, I am writing to share some feedback regarding a recent outstanding experience I had at one of your business listings, Foothill Credit Union in Arcadia. During my visit, a staff member named Chandra took care of several issues for me directly from the teller window. Instead of making me wait for a manager to assist, she handled everything herself with great efficiency. I would give this establishment and Chandra five stars all the way for the excellent customer service. Please let me know how I can ensure this feedback is properly reflected on the business's page, or if you can assist in publishing this review. Thank you for your time and assistance. Best regards, Paul Gordon read more

I love this bank. Every time I walk in they make you feel welcome. Everyone is so nice. I especially love Donovan and Chandra. read more

Went here to deposit cash into my account as I bank with another credit union and was just visiting since it was the closest location that accepted deposits. SERVICE 5/5 I went in and there were maybe 2 people in front of me. I was greeted and well received. The teller was friendly and helped me with my request. I got what I needed done and was out of there very fast. I felt secure using their facility even though it was a shared branch of my branch and would be happy to go there again. HONORABLE MENTION There's a huge parking lot right at the entrance which I love. If your gps gives you trouble finding it like mine did, it's located right next door to anytime fitness and my learning center. read more

See all

Don't trust them with loans and DMV documents. Unfortunately Im stuck paying off my lease buyout with them or id no longer do business with them. I would drive 45+ mins out because FCU was recommended to me by family. But unfortunately while completing my lease buy out, NO ONE TOLD ME FOR MONTHS* that my dmv paperwork wasn't completed. I only found out when I went to pay my tags in person at the dmv that they were still waiting on them to return some documents, but because my tags were about to expire I paid them but was NOT able to receive them because they needed those documents. When i reached out they said they had been making changes to their people who handle dmv documents. Unfortunately this cost so much frustration and in the end almost $900 for tags (this is PARTLY the DMVs fault) but they couldn't find my initial tags payment, so I had to pay again in order to not get a ticket for driving around with still expired tags even though i had paid ON TIME - i couldn't receive my tags on that initial because of that missing paperwork. The DMV couldn't find my initial $500 payment so I was made to pay again to avoid a ticket. The payment issue at DMV is their fault, but FCU was part of it for not reaching out and letting me know paperwork was not finished on their part. Im a single mom and unfortunately in this economy $500 extra for an issue that wasn't my fault is not something I can just overlook. They also tried to charge me $140 randomly in this process and called to ask if it can just be removed from my account and when I asked the girl what that was for she said dmv fees but couldn't explain WHAT DMV FEE ? I said no. She then apologized later and said I didn't have to pay. They lost my trust and I am so disappointed. read more

I had a terrible experience with possibly Liz or Lynn from their phone center. Unfortunately, she was not knowledgeable in services provided on their app and caused me so much frustration. She was speaking to me and over me, not giving me an opportunity to share my experience using their app. We have been members for OVER 25 years and are pretty familiar with the app. I asked to be transferred to Chris A , after my second request she transferred me to a non working extension. This young lady was either having a very off day or is in the wrong dept of Member Service . Fortunately she was WRONG and everything worked out. I hope the next time I need to call in she does not answer my call. read more

I'm so grateful to have been introduced to Vahan Malakyan at Foothill. He has been one of the best lenders I've ever worked with. His responsiveness is outstanding, and he truly takes the time to understand your goals and financial situation. Compared to many other lenders I've worked with, this process required minimal oversight on my end because Vahan and his team managed everything proactively. They were consistently one step ahead, ensuring every detail was handled smoothly from start to finish. The rates they secured were some of the most competitive I've seen, and they provided flexibility that completely changed our financial outlook. We were previously stuck in a very high mortgage rate, and Vahan was able to secure terms that exceeded what we thought was possible. Overall, this was easily one of the best experiences I've had working with a loan officer. Professional, detail oriented, and genuinely great to work with throughout the entire process. Highly recommend! read more

Exceptional Service from Vahan Malakyan - A Decade of Life-Changing Support!!! I have been a member of Foothill Credit Union for well over a decade, and throughout that entire time, my lending officer Vahan Malakyan has been nothing short of extraordinary. He has guided me through every major financing need for my primary residence with unmatched expertise, patience, and genuine care that goes far beyond what anyone could expect from a financial professional. From multiple refinances, HELOCs, and navigating the complexities of property financing in our area, Vahan has consistently delivered solutions that worked perfectly for my situation. What sets him apart is not just his deep knowledge of lending products and processes, but his ability to truly listen, anticipate needs, and advocate tirelessly on my behalf. He has made what can often be a stressful, overwhelming experience feel seamless, transparent, and even empowering. More than just a lending officer, Vahan has been a true partner in building the stable, beautiful life I have today in my home. His guidance and support have directly enabled me to create a secure foundation for my family and the home we love. I can honestly say he is a major reason I have the life I have now. His dedication, responsiveness, and unwavering commitment have made an indelible, positive difference in my family's future. If you are looking for someone who will treat your financial goals with the utmost integrity and go above and beyond every single time, look no further than Vahan Malakyan. I cannot recommend him highly enough--he is truly the gold standard in this industry. Thank you for everything you've done over these many years, Vahan. You have my deepest gratitude and my strongest endorsement. read more

Foothill had the best ARM rate but I was skeptical coz I hadn't heard about them before. Vahan, my loan officer, made me feel at ease right from the beginning. I had an appraisal contingency that wasn't met with my earlier lender and was running short in time. He was able to overcome that in a timely manner. He was engaged throughout the weekend with the vendors and gave his utmost attention that the deadline would be met. Simply put, he put in a lot of personal care to see this through. He was always available via text, call, email and even when he was on week long vacation. I guess thats the level of attention, care and commitment you get from a small shop which is missing in the big firms. Happy to recommend. read more

I'd like to take a moment to recognize Jennie Del Rio from the accounts receivable (AR) department at Foothill Credit Union, based out of the Arcadia, California office, for her outstanding customer service. Jennie is the definition of professionalism with a warm and approachable demeanor. She provides service with a servants heart--genuinely committed to helping others and consistently treats members with dignity and respect. My wife and I have both experienced firsthand the thoughtful and solution-oriented support she offers. At a time when I was navigating some personal financial challenges, Jennie took the time to listen, understand, and assist in anyway that was both reassuring and effective. Without going into detail, I can genuinely say that her support made a real difference and help bring peace of mind during a difficult moment. Jennie is an asset to the FCU team, and a great example of what quality member service should look like. Thank you, Jennie, for making a difference and for helping us feel supported every step of the way. read more

I came in to open a bank account as a new employee of City of Hope. I was greeted with smiles the moment I walked in. It was almost the end of the day and I was nervous there was not enough time to open my account. Stephanie came to the rescue and was very helpful, we went over my options and as I was there another client came it to tell Stephanie thanks for all her help. I knew I was in the right hands. Thank you stephanie, you were great, Kind and courteous. I recommend this branch for a great experience. read more

Foothill Credit Union - Debit card - Banks & Credit Unions Near Me - Arcadia, California

It was such a please to work with Vahan Malakyan at Foothill Credit Union on our mortgage needs. We worked with Vahan to purchase our home and then again recently to refinance and both times he made the process very easy. Vahan is extremely knowledgeable and easy to get a hold of if he's needed. He definitely went the extra mile for us multiple times and helped us through the mortgage process with ease. I could not recommend him more if you're in need of a mortgage or refinance. read more

I recently purchased a home, and could not have done it without Vahan! He is incredibly knowledgeable and was genuinely invested in the process, answered hundreds of my questions, and made the entire homebuying process easier on our family! He truly cares about his clients, and that level of dedication is rare. He worked tirelessly to get me the best rate possible, walked me through all my options, and kept communication clear and consistent from start to finish. He is outstanding at what he does, and I am so grateful for his assistance getting me to my new home! :) read more

Jose Solis (Assistant Branch Manager), is kind patient and willing to help in any situation. His patience is unsurpassed and he should be considered of endless accolades at he treat everyone with the upmost respect. Dr. Shelley Espinosa read more

Jenny del Rio from Account Resolutions went above and beyond in Customer service satisfaction. Communication, attention, time and service was extremely helpful. I think she was like a supervisor there because of the very kind way she treated me and I'm sure far more customers. If she's not, she deserves and I personally would nominate and promote her to a higher level of Job Title such as Supervisor. Keep up the fantastic work, thank you very much Jenny and Foothill Credit Union for all you do for your customers. Blessings to all staff, especially you Jenny! read more

Jennie from AR IS INCREDIBLE! She gave me so much information that is beneficial and was needed. Got an email from her and it was the most helpful and positive interaction. This credit union has yet to disappoint! Thanks Jenny for all the insight and support you helped with read more

Jose was really awesome! He was very helpful and considerate in assisting me with my account. Thank you for your service.

Had my car loan through Foothill, went perfect, and I just recently got my first mortgage with Foothill. I worked with Vahan and he made the mortgage the easiest part of the home buying process! For a first time homeowner, it really meant a lot to me his willingness to be patient and "white glove" me through the whole process. Highly recommend Foothill in general, and specifically Vahan! read more

I can't recommend Vahan I enough! As a retiree on a fixed income, I never thought buying a home would be possible--but he proved me wrong. He worked tirelessly to find a loan that fit my budget and a downpayment I could manage. Throughout the process, he was always available to answer my questions and explain everything clearly, making what seemed impossible feel completely doable. Thanks to his dedication and expertise, I'm now a proud homeowner and a new member of Foothill Credit Union! read more

I had questions regarding whether I should apply for another credit card or just have my limit increased. Lorena was able to explain in simple detail how I can obtain a higher FICO score without opening another account. she was professional and personable and I had a very nice time in her presence. I will continue to seek out her help with any future banking needs. Lorena made my day! Thanks so much! David Karp read more

I have been a member of Foothill Credit Union since 2013. I opened my first account T with them as a freshman in college. Fast forward and I just bought my first home and Foothill Credit Union acted as my family's lender. Vahan Malakyan was our loan officer and I am so grateful for all of his help and support during this process. He went above and beyond with us; taking time to explain all of the different forms and joining calls late at night to go over corrections, questions, and comments my family had as we navigated our first home purchase. He made the process so smooth and everyone at Foothill was a pleasure to work with. I could not have had a better experience! read more

I cannot say enough good things about FCU as we worked with mortgage expert Vahan Malakyai on a mortgage for our new condo. Vahan was insightful, helpful and encouraging. His knowledge was awesome and he delivered unbelievable results. I highly recommend Vahan Malakyai and FCU. In this day and age it's great to work with someone who is customer friendly and has your back. YOU will not be sorry. Ask for Vahan. read more

Great experience and customer service. Vahan was reliable, informative and patient throughout my home buying process, and even thereafter. Couldnt have asked for a better Loan Officer. read more

Jennie is amazing sweet and is great at explaining things. She has been very helpful and understanding

I've been a member of Foothill Credit Union for over 25 years. The service has always been and continues to be excellent. Everyone is helpful and knowledgeable. My 3 children started with youth accounts and have continued their accounts to the present. (Having a bank account in their own name was perfect for proof of residence for a Real ID.) My all-time favorite teller is Chandra. She always has a smile, and she is so patient and helpful. Chandra takes the time to answer all of my questions, and she has given me great advice. read more

Lorena Varela, Member Services Consultant, was amazing. I came into the office unsure and insecure about asking for help. Lorena didn't bat an eye; instead she talked with me gathering my concerns about the checking account transactions that I felt were scams. She didn't pass judgment, but kept analyzing to see how she could help. There were some fishy details. I gained confidence and was able to look at my phone records and find the phone# of the company in question. She encouraged me to call and remained with me as I made that call. I did get a response on the phone. The company in question knew I was at my bank and that a bank employee was with me. That appeared to make a difference in their efforts. I had my money back in my account within two days! Thank you, Lorena Varela and Foothill Credit Union. read more

i have had Vahan Malakyan twice assist me with a mortgage. He is excellent at his work. He communicated well with me and my agent in a recent purchase and was able to meet tight timelines. I happily recommend him for your mortgage needs. read more

Great team, excellent products and services tailored for the San Gabriel Valley community.

Been a member for over 25 years. The staff and management are amazing! Would highly recommend! read more

EDIT: the response stating that taking money from my child's deposit to help cover operational costs is absurd. They take money from children (and other vulnerable people) because they choose to take money from children. Would they take money from a cash deposit? Of course not. They specifically target those who come in with coin deposits (often children and those who supplement their income with change). My credit union doesn't do this. According to the teller who spoke with me, banks don't take money from children either. They do because they choose to. This is a local example of a larger issue: the wealthy and powerful take from the less wealthy and powerful because they can. Awful excuse for a banking institution. Cowardly greed hides behind corporate policy. Tl; dr: this place is awful, fee-forward, my 10 year old figured out that their policies are greedy. There is nothing so disgusting as taking advantage of children and other vulnerable people. The teller and manager literally suggested I go to a bank instead. Please go to another credit union or do as they suggested and go back to the banks. This place doesn't deserve your money. Tried to deposit rolled coins into my child's account (I was assured they would accept it from my regular credit union closer to where I work), was told they charged a fee to do so. This despite the fact that the network is supposed to take all deposits from affiliates. My 10 year old asked "so you're charging me money to take my money?" I added, "well, they use your money once it's deposited, so actually they're charging you money to hold and use your money". The kind of people who can look a kid in the eye and tell him that they're going to take part of his savings because "policy", well, you can decide what kind of people they are. But the only people depositing coins into a bank who aren't business owners are children or those who supplement income with gathering change. This is not a place I would respect or trust. There are many other credit unions around with much better ratings, do your family and society a favor and go to one of them. read more

Stephanie was very professional, patient & provided personal attention to my child during our visit on a Saturday afternoon when he opened a new account. The process is often expected to be a dull, but conversation was enjoyable. Stephanie represented FFCU well. read more

I have been a member of Foothill Credit Union for over a year. The experience with them was so wonderful that my husband became a member of this Union too. The team is very professional,polite and welcoming. As individuals they make you feel special and valued. They have an excellent range of financial products and services. The Union provides very competitive life insurance and loans. They give the real feel of a community bank. Having been a client of many big banks I can honestly say that FFCU excels and goes above and beyond in serving their members.I am very thankful to them for their assistance and strongly recommend this bank to everyone looking for an efficient local community bank. Marina A., Arcadia, read more

Just finished a refi with Vahan M and I must say it was so smooth!! He is the most helpful rep I have ever delt with, answered everything so fast and made sure I knew everything that was going on. He was Beyond attentive, friendly, respectful and professional!! If you're looking to do any type of refi or home loan, I would definitely recommend him!!!! read more

Excellent service! Always received with great attitude and have been a consistent customer for 5 years! Stephanie has always been helpful in my transactions all the time! Thank you! read more

I had the great honor and privilege of being assisted by Jennie Del Rio and her customer service and hospitality was nothing short of exquisite! Jennie made me feel re assured and displayed great empathy and compassion with my financial situation which gave me a sense of comfort during difficult times. She not only made me feel like a valued customer, but treated me as family which has always been my experience with Foothill Federal Credit Union for the past ten years. Thank you again Jennie! read more

They are literally the worst bank ever. Do not take your money here. Save yourself the hassle and grief. Also, moving locations in Arcadia was a horrible decision. The new location is absolutely terrible and so difficult to navigate. read more

Great service. Wasn't looking for a credit union but Patrick was so helpful, knowledgeable and truly cared. I ended up getting my car loan through Foothill CU. Best decision I could have made. read more

Thank you Diana and Arthur for working with me and helping me finance my new truck!! The dealer gave me the option to either finance through them or shop around. I heard nothing but great things about credit unions so I figured to give it a shoot. I called them first thing on Monday and by Tuesday afternoon I was approved and the apr they offered me was nearly half of what the dealer wanted ! I'm so happy that I got the apr/ monthly I wanted! If your looking to finance a car, do not hesitate to contact Diana , she will not only walk step by step with you but also get you the best apr/monthly!!! Thank you fcu!!! read more

Foothill Credit Union - Happiness - Banks & Credit Unions Near Me - Arcadia, California

Amazing customer service. Everyone there is so helpful. We opened a new account and it took less than 20 mins. They have a self serve coin machine. FREE TO USE if you have an account. If you have a lot of loose change they will take it in the back and count it with their big machine and deposit for you. There is lots of parking around the bank too! read more

Two separate reviews 1. i tried out the bank to see if it would fit my needs if i was out of the country it failed way to many IT database problems . so i quit the bank 2 years later i decided to try again , hoping that the IT dept had fixed the problems .......... this time i am in town and using there cards ... numerous cant read chip errors on different business's i take card back to replace it after a few days problems start again ... then i start getting do not honor msgs when i try using them trip after trip to bank and they cant fix the problem ...... i finally get fed up and tell them they should have fixed this first time ... the manager say i am harrassing the teller ...... ??? wth ?? no more chances ever ! i do like credit unions just not this one read more

Tiffany Rizkallah caused me to leave a review on her kind and helpful service. She really listened and assisted me during this crazy year to get re-organized and back on track. No other bank will do this for their customers as Foothill federal credit union does. The bank actually has humans working inside of them breathing the same air, it's amazing and appreciated. A recommended credit union bank with well trained honest people working to help their members on the daily. Thank you guys for the stellar service, and a special thanks to Tiffany for going above and beyond to assist me. It means a lot to know where I bank is a place I can trust my time and money to go, I know I'm not being used as it really seems sometimes with other institutions. Really A Great Bank! Thanks again read more