My mom loves this bank, moms know best right?…read more One less star, parking lot has a lot of potholes. Dangerous for your car.

Fast frendly service. They went above and beyond for me. Very helpful and patient with my situation.read more

We had a great experience with Alejandra. She was very nice and professional.i would recommend this…read morebranch and her expertise.

i haven't once been able to reach anyone on the phone, lines are long. theres only one teller ever…read more only person ive seen help from is Alejandra.

Rudest teller. I was mocked and publicly humiliated because my money was too wrinkled and could no…read morebe counted by the machine Apparently they are not smart enough to count by hand. Then not the teller that was assisting me but the one overlooking them proceeded to tell me I needed to help the teller count the money. Not in a nice way very attitude "WHY DOES YOUR MONEY LOOK LIKE THIS" SHOWING it to the teller next to mine and rolling her eyes "UGH! YOU NEED TO HELP HIM STRAIGHTEN THE BILLS AND COUNT. WE DON'T HAVE TIME FOR THIS" Everyone in line was lookimg at me like I'm trying to deposit fake money or something. So rude.

Friday afternoon.. LONG line to the door. Only TWO tellers on. Did I mention it's a FRIDAY…read moreAFTERNOON?? They have definitely earned their mostly 1 star rating

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. They have free parking. They also share the lot with several other establishments. Easy to find parking spots. Bank & Staff: The bank is very clean, tidy, and organized. The staff here are very nice, welcoming, and friendly.

This is a small bank, well-located in Arcadia. Lots of free parking right across the street…read more Everyone at this location is warm, welcoming and helpful. Highly recommend!

I was on my way to pick up my Mom for our Saturday food run at the San Gabriel Valley area. Before…read moredoing so, I needed to go to Wells Fargo Bank (WFB) to exchange lots of rolled up coins for some bills. I found this WFB off of Azusa Ave which is less than a couple miles from the 210 Fwy. I said perfect! I didn't know that this WFB is in a historic building built in 1906. WOW!!! That is about 118 years old. Amazing how historical sites still surround us in today's times. I felt like I was banking in the past, but in modern colors. The old door trimmings were still in tact. The steel gate outside of the vault is still there. The high ceiling beams had beautiful art. I was admiring the look and feel of the bank while standing in line. It was humbling. I actually had a tearful moment. Maybe I was there before at one point in a past life... who knows. Anyway, it was very busy. There were about 20 people in front of me. I stuck through it. Once it was my turn, I walked up to the bank teller and started engaging in the exchange transaction. Bank teller was pleasant and friendly. It took a little while for them to count the rolls since I had a few hundred dollars to exchange. They have these trays to help them expedite the count. Funny, the bank teller thought one of my penny rolls was short so she had to take out one roll and double check which was fine with me. I didn't take it personally. I want to make sure the bank got the right amount of coins for the bills they were going to give me LOL. It should always be a fair and even exchange LOL. After all was said and done, bank got my coins and I got my bills! Thank you WFB!!!

I went to the bank with my husband on a Saturday morning to deposit a check. When we got to the…read morecounter, I handed the check to the teller, who said they needed to verify my account and asked us to wait. After about 10 minutes, the manager came out with the check and told us they couldn't deposit it. I asked why, but she couldn't provide a clear reason--only saying that they were "unable to verify the check." I asked if it was because the amount was too high, and she replied, "maybe," which was both confusing and unprofessional. Since when does a bank refuse to deposit a check simply because the amount is high? To make things worse, the manager became visibly impatient and asked us to leave, possibly because her shift was ending. The entire experience was frustrating, unprofessional, and left us feeling disrespected. We expected better service and clearer communication from a financial institution. I recommend that you do not deposit money at this branch as you may be rejected for depositing too much money.

I am writing in regards to an excellent service that I received on my visit to my local branch of…read moreCUSOCAL in West Covina. I had the pleasure of interacting with Ms.Ruby Cristobal, a teller within the branch. During a series of my visits, on more than one occasion I have dealt with her and I find her to be extremely conscientious, highly skilled and knowledgeable, and above all, attention to detail is beyond reproach. In a nutshell, this young lady is indeed a great asset to the branch and the Credit Union at large. In my view she truly deserves to be acknowledged and recognized for all of her good customer service.

Ugh I'm so upset on how my daughter was treated on the phone today 12/9/25 around 10:00 am. She…read morecalled to make a payment on her loan. The lady on the phone "Jessica" was rude. My daughter has been on time with her payments. My daughter was paying Nov payment today. Yes it was late but to be belittled by this woman was uncalled for! You don't know what people are going through yet you judge. My daughter was injured at work and finally had surgery 3 weeks ago but I don't expect you to care. Why would you. I have in the past recommend this credit union to my clients. I will be directing them somewhere else. Knowing how rude this lady was to my daughter makes me sick. I am in disbelief, I have been with this credit union for decades and everyone I have had spoken with in their office has been friendly. If anyone one gets Jessica when calling to make a payment, hang up until you get someone else. Unless you are into verbal abuse. To Jessica, remember KARMA You do not treat people with rudeness. If you're having a bad day don't pass that on to people that are paying their payment. We don't deserve your problems. Get help

Thank you Drew Me and my Husband came into the School…read moreFirst ( West Covina) Looking to Refinance our vehicle, It was a success! Drew made the whole experience easy. He explained everything, even answered all our questions ( our dumb ones too) lol thank you Drew for your kindness and patience.

I went in two days in a row and Drew's help was amazing he helped me and my husband open our…read moreaccounts and answered all of our questions he was truly helpful would definitely recommend coming in Thank you Drew !

security is awesome and i got great help from i think alex getting a credit card! give them a raise…read moretheyre doing great! super helpful

Came to chase bank in Duarte at 4:40pm. Asked to open up a joint account with me and my wife…read more I was turned down because apparently there is no banker at this bank at this moment to open up a bank account for us at a bank?! Wow It sounds made up...no banker at the bank. Chase please do better.

I've been with them for years great bank friendly staff, office is always nice & cleanread more

Service is always nice! The ladies always treat you with a smile and warm hello! Fast efficient and…read morereliable!