Came to chase bank in Duarte at 4:40pm. Asked to open up a joint account with me and my wife. I was turned down because apparently there is no banker at this bank at this moment to open up a bank account for us at a bank?! Wow It sounds made up...no banker at the bank. Chase please do better. read more

security is awesome and i got great help from i think alex getting a credit card! give them a raise theyre doing great! super helpful

Gabby and Lisbet were very kind to me. I reached their branch right as they were closing and they took their extra time from their weekend to help me get started with the needed work to open my account. I'm so appreciative of them and they made my day so much better and less stressful by helping me. read more

Chase Bank - Banks & Credit Unions Near Me - Duarte, California

Excellent customer service.it was fast and Management was friendly and professional.Plenty of Parking and Staff.Will definitely recommend this location. read more

Chase Bank - Fat stack - Banks & Credit Unions Near Me - Duarte, California

Service - good, efficient (you get in and out fast) ATM - several at the entrance. It's easy to make a check deposit from the ATM! Atmosphere - super clean & a lot of open space Parking - no problem! Same strip mall as Target, but different separate parking area with less traffic. Other services - ordering checks, fast and easy! read more

Chase Bank - Banks & Credit Unions Near Me - Duarte, California

This bank just sucks. I go in at 11:25 in hopes of beating the lunch rush. Haha what a joke 2 tellers and one is helping someone open a new account. No other employees to be found. The line has 6-8 people in it and due to covid is out the door. Why my wife banks here I have no idea. This place only cares about the American citizen when they screw up and want us to bail them out. The rest of the time they treat us like we are stupid and we just keep allowing the dog crap treatment. I hope when covid is over everywhere in the world we go back to customer service being important. Chase Bank really doesn't care and I hope they feel the pain when things get back to normal. Anyway I left and did not deposit the check my wife asked me to. She will have to do it herself. read more

Chase Bank - The line at chase with 2 tellers (one helping someone open an account) and no other employees in sight - Banks & Credit Unions Near Me - Duarte, California

The tellers are so rude and disrespectful. Been here twice in the same week due to business reasons. One of the worst customer service I've ever experienced. They seem miserable and take it out on the customer. read more

Over the years our bank, Chase has been very good to us. We have been with our specific branch and loyal to our branch near our house even when it was Washington Mutual and before that when it was Home Savings. Home Savings used to have an advertising slogan that they were "America's largest savings and loan." They had various spokespeople. First it was Geoge Fenneman (from Groucho Marx's "You Bet Your Life" t.v. show) and then they had Harry Vonzell (from the George Burns & Gracie Allen t.v. show). I guess my point is we loved this bank. They never had errors on our account balances or transactions. The tellers have always been very friendly and they always brightened our day when we saw them as we went into the branch to do our various financial transactions. They have a full service 24 hour customer service line with a real live representative (!) and their website has been convenient and error free for us, with most transactions posting very quickly and accurately. However, lately.... probably partly because of the business pressures of the COVID 19 virus here in the Los Angeles area, we now have a few complaints. Regardless of the pandemic and its intensity here, this things I am about to talk probably should never happen in a decently run business. Chase has (supposedly temporarily) closed our branch months ago and the other branch closest to us now is closed. You have to make an appointment just to get at your safe deposit box even. We live in a very populated part of the Los Angeles basin... an upper middle class neighborhood. I think they should have at least kept ONE of these two branches open. Also, with them now... they are still pushing to eliminate having live bank tellers. I can tell they have been trying to do this even before the pandemic. They have these more advanced automated tellers now, but using these is NOT the same, nor as pleasant as having a real, live, breathing smiling face helping. Some branches have NO tellers now. This really sucks, because as I have said, we like dealing with real people. I repeat it because I think it is important to think about this. Also, why do they have to LAY OFF their employees when they are doing such a good job???? And then one other (final) thing that is bothering me. I tried to call the nearest branch to us about an hourand a half ago (11 a.m.) in order to get the phone number of our retirement financial adviser. (We have over $200,000 in our accounts.) Twice there was no answer when they were open and there was a voicemail message that said that they were too busy to answer and for me to call back! No messages taken at all! What kind of bank does not answer their phone? Come on, Chase. Some people in management and at the corporate level now are making some BAD business decisions! Get it together, Chase. I have to give you only FOUR STARS now, instead of my previous FIVE STARS. I hope this downward trend of cutting off customer service things stops soon. Bring back the tellers and branches. Answer your freakin' phone! I don't want you to be like Bank of America and totally suck. _ read more

Chase Bank - Banks & Credit Unions Near Me - Duarte, California

Went in this morning to speak with someone regarding some unauthorized transactions. Saul V. was beyond helpful and professional. He helped us file a claim and helped us with a new card and suggestions on extra protection so this would not reoccur. The 5 star rating is for his amazing service. Thank you, Saul!! read more

The front Teller by the name of Ashley was simply rude and unprofessional! No mannerism hat so ever .

Lizette is an amazing branch manager. I had an issue that required me to physically go into the branch and she went out of her way to help me out. Although the outcome wasn't optimal, she made the experience pleasant. Thanks for being so professional and helpful Lizette! read more

Horrible experience. Stick to Wells Fargo or Bank of America or any other bank. No customer service at all.

The one time I spoke to a banker at this location I spent 45 mins waiting. Now I only use the ATM and haven't had problems since. Chase ATMs are such time savers now. They take cash and checks with no envelopes or deposit slips, which is something I don't miss filling out. The parking lot can use some improvements. Some people think their small cars need two spaces and others think they can cross the lot like no one else in the world exists. Word to the wise: be careful pulling out of a spot, someone might just pop out and surprise you. It's one of the closest Chase branches near me so I just suck it up and deal with it. **if you're looking for a quick withdrawal use the ATM at Target. It's right by customer service and next to the wedding registry kiosk** read more

I am a customer of Chase already, I came by on 12/11/15 to open a savings account. I waited for 40 minutes before I decided to walk up to a clerk behind the counter to ask for help. The only two available reps were busy. Another lady got frustrated and left. I was told its best to make an appointment. So I did. I called, made an appointment for today, Monday 12/14 and was told I would receive a confirmation call by noon. And did I receive a call? Nope. I showed up anyway. Another man literally walked in at the same time as myself. The available rep asked who came in first. I told him the man and in first but I called to make an appointment and no one called me back. He said he would be with me shortly because I missed my appointment and decided to help the other man. WTF?!?! I was pissed. Why did I even bother? I walked out, won't be back. I will never bank here again!!! read more

What I like about this Chase is that the ATMs are right in the front entrance. Inside, this place is big and clean. There are a few blue chairs for you to sit on if you are waiting for a banker or waiting for a friend who is waiting in a long line to do a deposit or some other kind of transaction. I have never had to wait more than a few minutes to talk to a banker, so I've never actually sat in one of those chairs. I always just walk in that little area where all those bankers (the people on the other side of the tellers) and look for someone who is free. Generally I have had pretty good and friendly service here, by the bankers. I have actually never made deposits or withdrawn any cash at the teller window because of the ATMs at the front. Parking here can sometimes be a pain because sometimes there are no open spaces near the bank. But if you are willing to walk a short distance, you can park further down near the Indian Bazaar or Italian restaurant and walk over to the bank. And since you are here, you can also buy some random crap at the dollar spot at Target since it's in the same plaza. read more

I was on the road early that day traveling for work when I realized I was running out of gas, no wallet and 40 miles away from home. I called and Benny Sanchez, Branch Manager, picked up the phone. I explained my situation and he immediately told me to come in and they'll see how they can help. I came in and I didn't have to wait 30 seconds before he approached me and said they'll be able to verify me other ways. He handed me off to Arturo Arredondo who verified me and sent me on my way. This is excellent customer service and why I think this branch is top of their class! read more

Horrible experience. Employees and manager don't care to hear what you need, all they are focused on is what makes them a $

One of the most unprofessional places I've been to! The teller had me feeling so uncomfortable and couldn't even give me any information on my bank account besides that its being closed for no apparent reason! read more

There is only one customer service rep available to assist with opening accounts. The manger(I believe her name is Luna) helped two people, I was next in line and she told me that someone else will help me but it is going to take at least 40 minutes. She then went back into her office to sit behind a computer desk. They are obviously short on associates, but the manager could have assisted me just like she helped the two other people before me. Out of all the Chase branches this branch is the least organized and takes the longest to assist customers. read more

Super friendly staff!!even when youvare waiting in the line to be helped the higher bank employees come talk to you. And make you comfortable..the girls are really nice and friendly! read more

Im actually here at the bank and there is only 2 people working and 1 at the customer service there is a bigg line here i have been waiting for 15 minutes and now im on a waiting list for customer service they told me 20+ minutes waiting depending on customers... i will never come back here HORRIBLE CUSTOMERS SERVICE!!! NOT ONE WELCOMES YOU LIKE THEY DO IN OTHER BANKS read more

Has indoor atm machines! A must because at night this place can be dark and slightly seedy, and it close the side walk but far from the main stores are. As bank goes, they'rd pretty OK. What I like about Chase, their ATM network is very extensive. Mean that I don't have to pay atm fee. read more

This location has always been a convenient Chase for me, with ATMs located in an exterior vestibule. Inside, the wait is always short and the atmosphere is clean and neat. The AC is on high, so it's quite comfortable. There is a little waiting area with four seats, but most people are not in there for very long. The staff is always very friendly. I don't think I've ever had a bad experience. Today, for the first time, I had to do a wire transfer and was assisted by Joshua Chavez, the Branch Manager. He noticed I was sitting around waiting for a banker to free up and decided to help me himself. Very personable and efficient. Great customer service. Highly recommend. read more

Eduardo was the best chase representative I have ever dealt with. He was so helpful & efficient. He was also very friendly and understanding. I totally recommend this bank to others. Thank you for the best customer service and thank you for your patience. read more

Want to do a wire transfer here, the counter told me to wait for a banker. After signing in, then I found out there is only 1 girl workings banker servicing. They have 6 spots there but only 1 banker. Disappointed with the waiting..... however， the service is pretty good thou～ read more

I had an occasion to seek help from a Personal Banker at Chase Bank in Duarte. I had the good fortune to have Elena G. Bogarin assist me in handling a rather complex transaction dealing with the access to bank accounts as a power of attorney for a friend. It took quite some time to complete the transaction and yet Ms. Bogarin took all the time I needed to see that the transaction was completed and that I got the proper training I would need to access the accounts online. She is so professional, so knowledgeable, and so personable that it was actually a pleasure to spend the time required to have my issue resolved. She is truly a valuable employee who gave such good service I have considered changing my banking institution. read more

I wish I could give this branch 0 stars. The vice president Lorena is beyond unprofessional, to the degree that I am considering closing my account. I've never met an employee that holds such a high status with such poor customer service. I'm not sure what Chase was thinking when they hired her. Save your time and your money and go to a different location! read more

Every time Ive come here its been good. Granted, I dont come at lunchtime or around 5-6pm (crunchtime), but regardless, Ive had a sit down with a financial advisor, and all the tellers Ive ever come across have been pleasant. read more

This location is the worst! Been here for almost an hour to talk to someone about an account and still no one has attended to us! There's not enough personnel and they just take their sweet time taking care of 1 person. I understand it takes time to open up new accounts and all, but come on 1 hour? Really? Avoid this branch, unless you are just wanting to use the ATM, for other questions forget it! read more