Leroy had always been so helpful, kind and has the best customer service. I have been coming here for many years and it's always a great day to see a familiar face. read more

I have been a member of First City Credit Union for many years and cannot say enough good things about them! They consistently provide exceptional customer service and go the extra mile to ensure customer satisfaction. The management team is highly professional and knowledgeable. They offer a wide range of services, along with a mobile banking app that is intuitive and easy to use. I highly recommend this credit union. Membership is exclusive, and I feel fortunate to be a part of it. Thank you to the entire staff at First City! read more

This Credit Union is EXTREMELY FOUL, INCONSIDERATE, VILE, SELFISH and have no empathy! I'm at the point of not trusting this Credit Union anymore! I regret that I had to do a Loan with these people and since my hardships are worse, I am having difficulty paying them as I should! I am constantly explaining my situation but basically with them, I'm talking to a robot or a brick wall ! The worst part is that they will lock you out of your online account and that prevents you from checking your account balance and you will have to take off from work and put up with the unnecessary drama from it to go down there to pay these evil people so your account can be back on! I'm sure they are living well and not struggling with bills while harassing poor people with average to low income! read more

I have been a member for over 15 years. I love this credit union because it's small and never crowded. They have plenty of tellers to assist you so the wait is never long. Great APR for CDs, loans, etc. highly recommend this credit union. The staff Leroy and Lakisha are phenomenal. I have been working with them for years. Note: ample parking read more

See all

Lloyd Jose went to my job site and convinced me to become a credit union member because he not only took the time to very patiently and accurately answer all the questions a coworker had, he without pressuring me, spoke to me about the benefits that his company had for me personally and then quickly helped me sign up because my lunch time was almost over, I asked him how long will it take to sign up, he said a couple of minutes, so i signed up in a literal matter of a couple of minutes. All throughout the process Lloyd was one of the most professional persons i have dealt with ever, and even offered his business card so i may personally call with any future questions. Now that's great customer service. read more

i have been with this credit union for years. as of 2025 i have had the worst customer service and issues that are not being resolved. as a senior i do not always have access to run into a bank that i have to dive miles to get to for help... due to having many surgeries it was not able to drive. i have called multiple times in the past months and never get anyone to answer. i have been on the phone waiting for hours. when ever i put my number # in for a call back no one ever calls back . at times i get a txt which has happened a lot stating that they are trying to reach me and can't for me to txt them back. what the hell.... my phone has been right by my side. i have also been getting alot of spam and fraud ttexting form the back as well... then of course no one around to help with that. i will n o t txt back as it might be a scam as well. i am so fed up that i am ready to cance all my accounts and go else where. will someone please !!!!!!! get back to me. read more

Friendly, patient and professional staff, in person or on phone they have always provided sound advice and support all the time.

I had a great experience opening a checking and savings account. Stephen Aceituno was very knowledgeable and kind when helping me understand the difference between my bank and why I want to bank with First City Credit Union. read more

I've been on hold for about an hour now. I used my credit card to secure a Airbnb out of the country but I did not receive a confirmation. I need to know about the pending status. So I am waiting on hold. I've been a member for 30 years, financed 4 vehicles and this credit has really declined within the last couple of years. read more

Stephen is very professional, punctual, and knowledgeable. He took the time to explain everything clearly and made sure the job was done right. Highly recommended! read more

First City Credit Union - Branch - Banks & Credit Unions Near Me - Pasadena, California

Great customer service when I first opened an account with them and when I wanted to buy a new car. Would definitely recommend them. They are very friendly, reliable and an honest company. read more

I'm so amazed with the service ,so fast ,easy in the process to buy a car ,I'm really appreciated your work helping me in my first time buyer experience, God bless you all the First Credit Union Bank In the beautiful city of Pasadena read more

unable to reach anyone on the phone without at least a 30 min wait on hold. conflicting information from different people making it very frustrating to try and accomplish anything. read more

Really great first experience here! Lloyd Jose was super helpful and made the entire process simple to understand. Glad I chose this credit union and thank you Lloyd for the great service! read more

An update and resolution to the problem. Steve - Loan Officer quickly provided me the guidance on how to resolve the negative rating on the credit bureau for the $1 charge that was pending on my account. He also, extended assistance by offering me updates on his end or a letter if need be until the situation is resolved. Thank you.. Steve! There still needs to be better oversight on how much gets reported to the credit union. No one intentionally doesn't pay $1 balance. read more

Stephen has been absolutely amazing! He's helped my grandfather and I by feeling welcomed and guiding us with our financial needs. Always going above and beyond. read more

Worst Credit Union ever, I made a payment that got lost because they changed the mailing address and I had to pay a stop payment fee. 2 years later the check is lost again and I pay $35 for a stop payment and I did electronic payment and they charged me interest on the payment they lost. I'm so glad to be done with this credit union read more

Easy to do business with. Staff (especially Steph) friendly and knowledgeable. Big car loan, I was in and out in less than hour. Picked up check 2 days later. I have been a member for over 60 years and have seen it through at least 2 name changes and at least 3 o4 4 major transactions. Will continue to do business here. read more

Update to review posted 21 days ago. I received a nice response from First City asking me to DM, call or e-mail. When I called, I got the feeling since the loan was closed it's pretty much my problem. Never got a response from my mail. But it's alright. My credit score is going back up as expected. Just be aware. In short, my experience with First City was positive until it wasn't. read more

I've had FCCU for 4 years now as my second bank, but recently my husband and I decided to make them our primary bank. Since doing that, we've had nothing but a great experience with the Service Rep Stephen Aceituno. Right away, he helped us create a joint account and gave us valuable and helpful information about consolidating and reducing our debt. He took his time explaining interest to us and exploring our options. He made himself easily accessible to us once we did decide to go forward with one of their options, and the process was efficient and easy. THEN, less than a month later, when we found ourselves needing to get a new car, Stephen sat with us and helped equip us with the knowledge we needed to make sure we got the best deal out of our car purchase. That man took our calls and emails MINUTES before the credit union closed and while we were in the middle of our sale. The advice he gave us was soo specific, we were able to talk the dealer down so much that we almost felt bad about it! All and all, I've had a great experience with this credit union and have definitely felt like they had our best interests in mind. If you've gotta give your money to some institution, we feel good about this one! read more

I am in disbelief that this credit union would report a $1 non- payment balance for greater than 30 days. I was caught off guard, I didn't expect a balance after I paid the credit card off. My credit score dropped by 54 points. How inconsiderate of this company not to make any effort and make me aware of this $1 balance before reporting. I'm so disappointed and disgusted from the lack of caring. read more

My elderly relative needed to get recent statements from First City, and she's signed up for eStatements. I came to find out that their app and webpage do not allow retrieval of the statements on iPhone or iPad. The clerk then said it only works on laptop and desktop computers. Perhaps they should warn customers before they push eStatements on them? She was then charged a total of $10, for $5 a month for two recent months statements. Makes me glad I use another credit union for my financial affairs. read more

"A loan representative will call you within 48hrs regarding your loan application" 1 week later in the mail: "Youve been denied" Then WTF do I need y'all for? Closes account. . read more

My friend recommended me to this credit union because apparently they were better than Chase. WRONG, BIG mistake I did. I applied for a Home Equity Line of Credit and it has been 2 months already and My application is still pending after we provided every single document needed. Josie Ramos is the Loan Officer, she is very incompetent, has no idea what she is doing. HORRIBLE EXPERIENCE, DON'T OPEN ANY ACCOUNTS AT THIS CREDIT UNION. BAD, BAD, BAD read more

First City Credit Union is located in the cutest building easily accessible down California from the freeway. It is always so nice and clean, tastefully decorated. Keisa, the Operations Supervisor, is an absolute delight to work with. She is intelligent, articulate and one I could easily rely on to get the job done. It seems as though I turned to Keisa quite often as the other employees aren't the sharpest knives in the drawer. read more

Excellent customer service by Senior Branch Service Representative Stephen Aceituno. He responded quickly to our questions and He provided a solution to our financial needs. He maintained a positive attitude during our visit to Pasadena Branch. read more

I purchased a new 2024 car and opened up a new account at the First City Credit Union, Pasadena branch. I had the pleasure of working with Stephen Aceituno, the Senior Branch Service Representative. His level of professionalism, attention to detail, and knowledge base is impeccable. Additionally, he's just an overall truly amazing individual. Stephen's level of client service is something to be commended. I would highly recommend the Pasadena branch, and particularly Stephen for all of you banking, auto loan, and any of your financial needs. Thank you so much Stephen for making my car buying experience so much fun. read more

First City Credit Union took my money and sent it to the State of California as a dormant account without notifying me. They claim they sent me a letter but all that I have received are bank statements. Then out of the blue, I get a statement saying my account was closed due to inactivity. Now I have to battle with the state of California to get my money back! The staff I spoke with when I called were very rude and unsympathetic. I requested a copy of the letter stating that they intended to close my account, but, of course, they "have to research that." Really? Don't trust these people with your money. They never sent any such letter to me. That's why they cannot find or send me a copy of it. This credit union sucks. read more

This branch is awesome. Bought a car an faced all the documents the day before due to Covid protocol and was in and out of there in 10 mins. The branch manager Lloyd was efficient kind and knowledgeable! read more

This was a good first experience. I liked their friendly and personal service. Although it may be packed on the weekend, it is still a good branch to go to. read more

First City Credit Union - The time it opens and closes - Banks & Credit Unions Near Me - Pasadena, California

I applied for a personal loan. I felt like at a used car dealer. The young girl with glasses who was doing the loan just intentionally misleaded me and I waisted my time because my loan was not approved. She told me that my income would not be considered only after we wasted 2h on paperwork and she ran my credit although l told her the source of income and gave her the proof before we did the paperwork. I felt that her $10 per loan commission was more important to her than telling me strait that I would not qualify which she obviously new. I got the loan in other institutions. Be careful, they will give you the important info only after they ran your credit. read more

Great customer service. Jose very knowledgeable and helpful. My car loan couldn't have gone any smoother no problems at all. Nothing ordered or added to my account without my knowledge. Im glad I opened a new account with this credit union. read more

We've been going to this branch for years. Employees are very helpful and kind. They will assist you with everything you need and I never feel rushed ever. read more

Very grateful to Lloyd José who helped me with my Auto loan explaining every detail and being very clear in each of my questions. Thank you for great costumer service... read more

First City Credit Union is a bank. It's not at all a institution like Focus One used to be. When you try to call your bank you aren't calling your branch, you reach a Call Center. The people at the Call Center don't connect you to your branch either, they call and then give you the 'answer' to your question. Thing is they LIE, the information you get may not be the correct information. This happened to me. What I was told by the woman from the Call Center was not at all what the person at the branch tried to have related to me, so I was given false, misleading information that ended costing me $500 + loads of fees. And I'm screwed. Don't come to this institution thinking you're going to get typical credit union services - you'll have few branches, inept Call Center personnel and all the same fees of the big institutions. read more

Good morning I was referred to your location by my sister and my wife, current members of your credit union. I came in to open up a checking account, I completely appreciate Leroy's awesome smiling attitude and his guidance on who could help me open up the account . Thank you The second person I spoke to, was an older lady with glasses in the first cubicle near the entrance. Everything was fine, she asked for my ID, she asked if my address was current, she also inquired about the city I worked in. Up to this point everything was going well, after that she asked if I attend a church and in what city is my place of worship. Now this last question caught me off guard, at the moment I did not understand why she was asking about my religious practices. I also attend multiple places of worship, Catholic Church, Christian church, and Buddhist temples in different cities. I responded that I didn't have a place of worship here in Pasadena. I also expressed that I was confused by the question, and why she would ask me about my place of worship and religious practices, she seemed bothered after I asked and she put my ID on the table and said Since my place of worship, nor my job, or home are located in Pasadena she said we can't help you, you need to work, live, or have a place of worship in Pasadena in order to qualify for an account. I completely understand that there are requirements to join any financial institution and sometimes you can't go around them. There's just a way of saying things. I felt that there was no effort on her end in helping me become a member or in preparing me for the very personal question that she would have to ask, I felt that I was rushed out, basically "okay we can't help you bye" I felt super welcomed by Leroy but not valued as a potential client. read more

Leroy is the man. He is always so sweet and makes a point to know his customers and build relationships with them. I have had a friendly relationship with him for about 6 years now and he addresses me by name on every occasion. You would never know if the man is having an off day because he always greets you with a smile. So grateful for all the employees here. Thanks first city! read more

Great location right across from the Huntington Memorial Hospital. I wish they would be open on Mondays. The people working here are friendly and professional. Parking can be a challenge however especially during Friday afternoon. read more

First City Credit Union - Banks & Credit Unions Near Me - Pasadena, California

See all

Wow, a bank that has no line? Who'da thunk it! I went today because Focus One is part of the "credit union network" and I could withdraw without having to drive to LBC to my CU. Focus One has nice employees and there was absolutely no line. Woot!! read more

Back before the merger, Focus One was a WONDERFUL credit union. I went with a friend who was applying for a loan at Focus One. Even though there was only 1/2 hour left until they closed that day, the banker took his time with us. He even 'made a few calls' to get his loan pushed through THAT SAME DAY. The care and customer service was amazing. Now fast forward to Focus One being taken over by First City. I went in to get a loan, and basically stood at the teller window, helping her fill out the form. There was absolutely no customer service, it was very robot-matter-of-fact. (Not to mention, I was standing at a teller window, giving her personal information out loud with people standing right next to me. Every where else I've ever had experience with, they handle your loan application privately, away from customers.) When I got to "length of time at current job" question, well, I had been there less than a year, which I thought was going to be a problem, but the teller said nothing, and continued to fill out the form. And then 2 weeks later, I get a letter saying I was declined because my length of time at my current job is less than a year. If that was the case, why did she continue to fill out the loan application? She should have just stopped me right there and told me their policy. Now I have a *ding* on my credit report because of it. If I knew I didn't qualify for their loan, I certainly wouldn't have tried to get one! Who would do that?? She later told me that next time I could just go online and fill out the application myself. Oh really? Well how is that any different from BofA or Wells Fargo? One of the main reasons a credit union is beloved over major banks, is the personal aspect. The conversation. The expertise. The quality. This is basically Bank of America. The charm and care that goes into credit unions does not exist at First City. This lack of professionalism and basic training knowledge doesn't make me feel reassured or safe at all to have my money here. I've since switched to a different credit union, and haven't looked back. read more