Hi thanks for helping my dad. He asked me to post this on his behalf. " I would like to thanks God for helping me with my lease buyout. At the same time I would like to thank Nuvision credit union. My tocayo Carlos was very helpful. He worked hard and was very patient with me. I really recommend this credit union. God bless this place." read more

Worst credit union !!! I recently applied for an auto loan through New Vision Credit Union, and while the process started smoothly with a quick pre-approval letter, I later discovered the paperwork never mentioned any exclusion of commercial vehicles. When I raised this with the representative, she apologized and said she'd speak to another team member, but she also told me Friday was her last day, so nothing could be done. I asked for other options, but I never received any further help, and I was left completely out in the cold. It felt like the credit union just didn't care about its customers, leaving me with no loan and no resolution. read more

Incredible service! Thank you to the entire team over at MPK for their excellent service and dedication to be the absolute best! I love stepping into the branch because I know I will always be greeted with warm smiles and service is always top notch! Special thanks to Clara who always goes above and beyond no matter what! read more

i purchase my Solar Edge solar system through this company and six months ago my system stopped working and I call Nu Vision to assist me in getting it repaired. It's been six months and my system is still down and i've not heard from Nu Vision at all. My Solar Edge Inverter has been down six months and this company refuses to call me or honor their warranty. They have a zero customer service policy meaning it is completely nonexistent. If your system comes with this inverter i suggest you cancel your contract. read more

Nuvision Credit Union - This is my defected inverter from Solar edge - Banks & Credit Unions Near Me - Monterey Park, California

We've been in hold for atleast 2 and a half hour and counting. Trying to reach customer support. read more

Nuvision Credit Union - Banks & Credit Unions Near Me - Monterey Park, California

Poorly managed (and I'm being nice) credit union staffed by many employees who don't know what they're doing.

What a joke nuvision credit union is !!! They sure want my money...but can't even answer the phone or call back when they say they will....Ill be refinancing to another credit union that has actual people that will answer the phone read more

Can't get anyone to help you if you call. I spent 5 days calling and putting my number in to "wait in line". When I finally connected with them, they just wanted me to use their website even though I had questions, then hung up on me! read more

When I think of NuVision Credit Union, I think of Carlos Lemus! His personable down to earth approach, along with helpful professionalism, makes Carlos my favorite banker. If it weren't for Carlos I wouldn't be banking with NuVision. Their limited locations within the Inland Empire can make banking difficult, but not when Carlos is involved. He literally goes out his way to make sure all customers are satisfied via in person or over the phone! For example, I've recently been dealing with a hardship and needed to pull from my retirement savings plan. Along with NuVision I also bank with Chase. I setup the wire to be received by Chase, because I have no online access with NuVision due to fraud. Unfortunately Chase rejected the wire, stating the $25,000 wire was fraudulent. I contacted Carlos, and told him I'm going to reroute the funds from T-Rowe Price to NuVision, can you please make sure you guys accept the wire because it's not fraudulent. He said, "no problem, I'll let you know when the funds arrive." He did just that! Now that's what I call customer service! If you're looking for a credit union to become a member of stop by the Monterey Park branch and see Carlos Lemus!!! You won't be disappointed! read more

The only negative thing about calling NuVision Credit Union (800) 444-6327. They will not provide a telephone number for each individual location. I need help to exchange US dollars for Euros for my trip to my backpacking trip to Spain. After 15 minutes I hang up. I work 10 minutes away from the Monterey Park office. I want them to be ready. So that I can go during my lunch with my money, but I am going to another location instead. I do not have time for games this is business I am conducting. There are plenty of other banks. read more

Firstly stay away from this Credit Union, They have been fleecing me since they bought SafeAmerica, My LTD check arrives on the 28th of each month but Nuvision will not deposit it until the end of Business so every charge and bill that comes in before they decide to show in your account they Fine you 30 bucks for each on, I am so far upside down with them right now. Now the latest is I put in for a $2000 loan from them for 2 reasons the first was because there has been a death in my family and I need to get to Phoenix and the other was to bring my account out of the negative $1200 that it is always at now because of when they deposit my check. They Denied me the loan which ok my account looks crappy because of their assistance put me in the the crappy range. I even said I would use my 2011 yukon with 85k miles on it and they tell me no it has to be a 2016 or newer car with less then 100k miles on it, My Yukon is worth more money then what I was asking on the loan. There was a death in my family and these bastards show no compassion what so ever. STAY AWAY FROM THESE THIEVES, I am going to contact my Lawyer about these cons these thieves have been perpetrating on people. They are robbing us Blind and everyone that is a member needs to start dumping them as their bank, I am going to sound that alarm to everyone and I know alot of people. read more

Predatory Unlawful Practices! Nuvision merged with my former (wonderful) FCU. All of a sudden, money was not where it should have been. Long processing times cause money to be unavailable and unlawful NSF fees plunged my account into negative balance. Turns out that's business as usual for Nuvision. To see their customer complaints Check the Better Business Bureau. The bank's policies on overdraft and NSF charges violate the laws regarding predatory fees. For instance the law says a bank can only charge one fee per month, Nuvision policy states they charge up to five NSF fees per month. According to the Federal Reserve Board and the Consumer Financial Protection Bureau (CFPB), certain regulations govern an overdraft fee, namely: 1) Banks are prohibited from charging overdraft/NSF fees unless a consumer consents to the bank's overdraft protection service. 2) If consumers choose not to have overdraft protection, no bank charges or excessive charges may be applied to their accounts. 3) No response from a consumer regarding their consent for overdraft protection does not give the bank permission to apply overdraft fees to their account. 4) It is unlawful to charge more than one overdraft/NSF fee per month, no more 6 per year. Also, It is unlawful for a bank to charge a fee if a purchase was made when the account showed a positive balance. When contacted Nuvision customer service, about their violation of these laws, their smug and cheary agent bombarded me with management speak such as "I'm sure that is your opinion, mam", "I can send you our policy, mam" and "will that be all, mam?". Well, yes....that will be all. I'm closing my account. The Consumer Financial Protection Bureau oversees banks, lenders, and debt collection companies. You can file a complaint with the CFPB online or over the phone. The CFPB's toll-free number is (855) 411-2372 read more

Writing this from my son's account. Me and my family have been members of Nuvision for many years now. I need to extend my thanks to Sandra Macias, our Relationship Manager, for always doing such a great job! She is always very professional, returns my phone calls, and follows up on the status of our accounts. Everything always goes so smoothly with my interactions with her, unlike with other organizations in this new age of technology and virtual assistants. I hope her bosses recognize her top notch customer service and effort. She deserves a raise or promotion. read more

Only one employee available to open a new account while 2 others are just sitting there doing who knows what. Ridiculous to make a customer wait so long. Train more employees to be able to open accounts. read more

I've had my NuVision account over 15 years & I'm still doing my banking with them. The service is always impeccably great. Whether you need financing or have a loan inquiry; they totally handle it! Refinancing an existing loan, well if you bank with them you can receive even lower than market rate interest. We've purchased 2 cars with them already & saved ourselves easily 3-5 % on the overall loan. Their goal is to accommodate their customers' needs. And since they're a credit union, it's also an advantage for auto, home, personal or business loans. I bank with them bc they really go out of their way to assist your every banking need! Our family loves them as well! read more

Nuvision Credit Union - Banks & Credit Unions Near Me - Monterey Park, California

Omg the service is week! You come in and if want to open an account you stand in line to see a teller. Management sitting the entire time. Keep looking for a credit union who is wanting to establish community credit.... read more

Nuvision Credit Union - Banks & Credit Unions Near Me - Monterey Park, California

Carlos was really cool but professional. He informed me about the benefits of banking with Nuvision and answered all my questions. I opened up a savings and a checking. Hopefully all goes well and I really do like them. read more

I have been a member of the coop federal credit union since 1980. I have had loans and paid them off over the years. Even though my connection with ccfcu predated most of the tellers I still received personal service. All you get with nuvision is an 800 number. I will likely end up using wells Fargo instead for my borrowing needs. read more

Nuvision has just merged with the Coop Federal Credit Union in Berkeley, California. I would like to applaud Fay Hauff, Assistant Branch Manager for her competent, friendly service, and in particular her generous help with my new check order. As they say, "she made my day!" Nuvision will go far with Fay on the staff. I thank you, Fay, and I look forward to continue banking with you and Nuvision. Mary Ellen Sperling June18, 2024 Berkeley, California read more

This is a outstanding credit Union. It a part of southern Gas Company and other large companies.You can add your children when get older. Credit percentages is better than other car loan. The customer is outstanding. read more

This credit union is unable to complete the simplist tasks. I have been a member of this credit union for many years and it has been sold and resold a number of times. This time, it's horrible and anyone looking to join is not going/ to have a good experience. Within the last year and a half, they lost about 3 months of my banking information which includes payments to the IRS, mortgage payments etc. I spent hours online looking for a payment I knew was made I finally called them and after an hour and a half, they came back to tell me that they lost my data during some technical migration to a new platform. I have no data for that period and they never even offered to fix it. I have to call and explain and go through extra steps to access the information. They have to call the website department and each time it's 45-60 minutes. I have called in to update my phone number and now it's not working. I don't get any alerts, notifications, and everything is correct in their system. Another hour..... You can't use Venmo at this bank because when you download the app and get to the section where you enter your bank account info, Venmo asks you to contact your bank. Another hour... then they tell me that I am unable to set up Venmo with them because my phone isn't in the name that matches my account (it's in my husbands). So you mean to tell me, EVERY Venmo customer has to have their phone in the name that matches the account. Didn't make sense. We spent an hour on teh phone going through connecting Venmo to Nuvision but it didn't work. Get this, but I can send money from Nuvision using Venmo... just can't receive. I ended up easily connecting Venmo using another bank account. Took seconds... I've called and asked them if they could block transactions that were coming into my account. I subscribed to a service and then canceled and they are still billing me even though I have emails from the service verifying they canceled the transactions. The rep told me they could not stop the transactions from coming in and I'd have to close my account or change my card number. What?!? I also have a credit card with them and when I log into MY account to go make a payment, someone elses credit card is there!!! I almost paid someone elses credit card through my account! Spent another hour trying to fix that, it was 4 months ago, it's still not fixed. I can go on and on but don't feel like this much typing. I hope you get it. Sign up with this credit union at your own risk. It's horrible. read more

Been on hold for over 40 mins and counting. This is how they deal with issues. Put you on hold forever and hoping you'll hang up and go away! Are young-ing kidding me??!! read more

I had the pleasure of working with Diego on getting a loan to finance a car. Diego was so patient, kind, and helpful throughout the entire process. I am 24 years old and this was my first time buying a car without any assistance. He was very diligent and thorough, and let me know exactly what I needed to do every step of the way. His clear communication and supportive demeanor made what could have been a stressful experience into a smooth and enjoyable one. I truly appreciated his willingness to answer all my questions and his dedication to ensuring I understood everything. Diego's exceptional service and genuine care made all the difference. I highly recommend him to anyone looking for a seamless and positive experience in financing their car. Thank you, Diego! read more

I just have to say I'm so happy to be able to go in my Credit Union and be help by Sandra. She is so good at helping me with answering questions in regards to CAR LOANS. She has great customer services and very attentive. Definitely enjoy going in and being help by her! read more

NU Vision has generally beeni a great credit union to me and my family, but specially this branch, always nice to the customers even the guy that opens the door for you , but there is Carlos Lemus the Relationship Manager II ; he gets a Wow on his extraordinary service , I was trying to buy a vehicle for almost a yr and he was always there to help He was my pilar , helping me with the financing questions, recomendations. He made me feel like if the credit union was my family member helping me out and taking care of me . He was amazing, I am so happy Nu vision have people like him working there. Super nice personality, caring profecional and went way Bove an beyond, I recommend you people visiting there, see him to help you. To bad there is no more stars to give you all there. Thanks for your service and help. read more

This is my second car loan through nuvision and the people who have helped me out have always been kind and super informative. Carlos has been a huge help to me from selling my previous car to purchasing the next one. His service is top notch and is very patient with any questions i have had an has been able to explain them clearly to me so if you need help definitely talk to him. read more

I've been calling the bank for 4 days now. I get sent straight to voicemail. I've left a call back several times, I've left several messages and no call back. Seriously so annoying especially since I live 40min away it gets more tedious. Thinking of switching banks closer to me so I won't have any more problems read more

Tried calling again today. Option to leave phone # for VH last time failed. I called again today, didn't choose call back option. Waited 50 minutes and got a fast busy. Wait time for this 3rd call is currently 40 minutes. Message, we know your time is valuable. It is but, this is just canned IVR message. I will close my account, $$$. My last comment via this channel was met with an apology but, they didn't reach out to me directly. One way or another I will close my account and work with a bank that provides ease of access and real customer service. read more

I have been with Nuvision for many years and most of the time have done everything online or at a partner ATM. However, recently I've had to go in a couple times to this branch (since it the closest) and was helped by Roberto Anaya. I had to get some wire transfers completed as I was closing escrow for my new home and Roberto was so helpful and efficient. Considering that purchasing a home stressful and tedious, at least he made that part seamless. I went in a third time to open up another account and again, Roberto was so helpful and went above and beyond to ensure that my account was coded correctly. Mind you this was a Saturday so the very next business day, Roberto followed up with me and ensured that my account was correct. Thank you Roberto for all of your help! read more

We have more than a few accounts with Nuvision. We want make sure that we keep up with all of them. We had a bit of a concern with one of them. Went into the branch and spoke to an absolutely wonderful, young lady. I checked her name tag, and her name was Briana. She made sure she took care of us so that we were more than satisfied. Can't imagine a better representative of the Credit Union. read more

The employees are always courteous and able to handle any questions or concerns I have.

Today I went into Nuvision Credit Union feeling like a child trying to figure a unfamiliar math Problem. Nuvision credit union has been really good to me. Their entire staff is not only professional, they are so friendly and courteous!!!! Today was exceptional. I needed to wire a large amount of money. I went in totally unprepared. So when I was asked to fill out the transaction form I didn't even have my basic information with me. Luckily for me Lorraine Diaz was helping out here at the Monterrey park Location. She took charge and made me feel so comfortable!!! She executed the transaction quickly while checking that everything was done correctly!!!! She really made my morning!!! I want to recommend Nuvision Credit to anyone looking for a financial institution to do business with. Thank Nuvision and Thank You Lorraine Diaz!!!!!! 5+ STARS!!!! read more

Very sorry to post this review, but felt obligated to. I have been with this Bank for over 10 years honestly disappointed with them. The banking services are great all the credit union perks; however, clerical errors have been unbelievable ranging from: -crossing my debit card to my daughter's personal checking account -adding & failing to remove my ex from my individual accounts -failing to issue a debit card before it's expiration date -my permanent address was updated to an unknown city without any notification or confirmation from me. I am honestly upset because I called and walked into this branch multiple times to request these corrections to no avail. Simply unacceptable. read more

Was helped by Jonathan Cervantes on refinancing my car. With working from home and being busy he made the process absolutely a breeze. First time I delt with refinancing a vehicle and I felt I had all the information given to me to understand it completely. I appreciated his great customer service, quick turn around time and positive attitude. Thank you so much! read more

I want to give a big THANK YOU to Frank E. @Gasco Tower and Ryan I. and Briana R. in Monterey Park for the excellent customer service in handling the research, transfer and setting up of new accounts during a very stressful time resulting from a death. They were knowledgeable, very friendly, and efficient!!! read more

I can't say enough good things about this location I was helped by Brianna Ramirez and she beyond exceeded my expectations the call center that is provided is bad but I found the number to this location and without hesitation Brianna assisted me with ease thank u again Brianna for helping me I'm am so happy To have people like you working at this location . Keep up the great work everyone read more

Thank You Jonathan Cervantes. I am extremely excited for my new membership with Nuvision credit union. I decided to transition my banking services to this credit union because of the amazing detailed information that Jonathan was able to provide to me. He was able to answer all my questions regarding my financial needs and account questions. I felt so at ease creating new accounts through Jonathan because of his patience and well oriented customer service. I truly recommend Nuvision and this branch in particular because Jonathan was amazing. Go to him for financial questions/opening accounts. read more

Went inside to be helped with a check issue, this bank has been here for the longest helping me and providing me with best service, never let me down. Anyways Sonia Loera, the branch team lead was there to help me with my check issue. She showed me what was wrong and what I must do when I have an issue in the future. Step by step she showed me and was very helpful in the end and I'm very glad this bank provides well service no matter what day or time! read more

Nuvision has swallowed up the credit union I was originally with. I joined because I dislike bank structures and the nickle-and-dime fees. Well, Nuvision now charges nickle-and-dime fees despite the several loans and accounts I have with them. Too bad they do not have the same philosophy as my previous credit union. There are much better credit unions out there. They get 2 stars instead of 1 because the people are nice but I would rather have cold people and save my nickles and dimes. read more

I have a account with Nu vision for years recently I tried getting money out at a atm machine and was declined saying invalid pin number trying again to the same response then took other option because I needed the money come to find out I was charged by the atm 100$ called Nu vision asking why I was declined and they said after so long if you do not use your pin# you have to re set your Pin# I never heard of that and when your in need of money you choose other option not knowing your going to be charged .I CALLED NU VISION TO ASK WHY THE CUSTOMER IS NOT NOTIFIED THAT THIS CAN HAPPEN IF YOU DO NOT USE YOUR PIN# AFTER SO LONG AND SHE SAID IT DOES SAY IT SO I ASKED ARE YOU SURE SHE SAID SHE WILL CHECK AND SHE CAME BACK ON LINE AND SAID IT IS NOT ENCLOSED SO I SAID I SHOULD BE REIMBURSED RIGHT? WRONG I WAS NOT AND I BELIEVE EVERYONE SHOULD BE NOTIFIED OF THAT. read more