UPDATE: Logix emailed me today to say the dispute has finally been closed in my favor. It only took nine months, multiple calls to customer service, two trips to my branch to complain, repeated explanations of the same obvious $100 overcharge, and eventually a public review. So yes, Logix ultimately agreed that the charge was wrong. That does not change how poorly the dispute was handled or how much time and effort it took to get a basic problem resolved. By the time they finally fixed it, I had already closed my accounts and moved my banking elsewhere. read more

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I personally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude read more

Worst online service ever. Can't get a "service" representative on the phone. Every month I have to change my password because by the time the next month comes around, the last one doesn't work. read more

Never thought I would be giving this a low score, but it appears that It deserves one because of one of the last recent transactions from their Rewards Logix program when I earned a Red Robin gift card and as I was trying to use it at the restaurant, the funds of the card was empty and I've never used it. I thought it might be a mistake from the waitress's part, but she discovered it was empty with no credit in the gift card that was sent to me by Logix and so, I end up paying for the full amount. Word of advice for Logix head snake in the company, if you're going to do business like that to your long-time customers, I might end up looking elsewhere in the near future to conduct my banking business. read more

Clean, pleasant space, polite and comfortable employees. Easy to procure services and documents especially around tax season!

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to go home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend. read more

I reached out to Logix Federal credit Union after a colleague of mine referred them to me to refinance my vehicle with them. Their rates are by far some of the lowest in today's market, I was very impressed by the speed the professionalism, and all the way around just the best experience I've had in a long time with a financial Institute. they did such a good job, that I decided to refinance both of my vehicle vehicles with them at the same time. Luis was my virtual loan officer, and handled everything from start to finish perfectly. Luis deserves 10 stars!! Thanks again!! read more

Terrible customer service!! Everytime I call they never answer! It's just an automated bot saying to please stay on the line. I call during my 30 min lunch break needless to say my break always ends before anyone gets on the line!! This is truly frustrating when all you need is a simple question answered. Don't bank with logix unless you want to remain on hold for the rest of your life!!! read more

Been a member since 2009. On Monday 4/7 I had to make a cash deposit for my dogs emergency vet visit. I was greeted and served by Iliana we spoke a bit about the situation and over a week later I received a gift in the mail from Amazon for my dog. Totally unexpected and an emotional moment opening the package. My Gracie dog is doing well but my 5 month old puppy loved all the gifts. I can't express enough how sweet and thoughtful this was. Totally unexpected. Thank you!! Such a sweet gesture. read more

exceptional customer service. They are so easy to communicate with whether it's the website where that chat feature is so convenient and you speak to an actual human being or simply going in person. they are friendly, organized, punctual and professional. also great rates on everything from car loans to savings accounts. strongly recommend. read more

I have been researching new places for a checking account, and was curious about Logix after reading the positive reviews. I use the Brave browser most of the time to avoid tracking, and the Logix site would not function properly there. So I tried Chrome and it worked, and the first thing I was greeted with was burdensome privacy and agree to be tracked. I solved the problem by closing that browser's tab, and deciding to never do business with Logix. Next! read more

I had an appointment at this Logix branch to open a new account and this was the closest branch to San Diego. So, I had a bit of a drive. However, I digress, and this review focuses on the following: (1) parking; and (2) service. PARKING LOT Keep an eye out! There is a parking lot behind the building, but it is next to a parking structure. The signage is small for the parking lot for Logix customers, and it looks like it's only for employees because of the size of the lot and the gate. I would have liked to know in advance where to park because the bank validates for its customers that park on the smaller lot. However, I parked in the structure because it looked more convenient and it was not too expensive. Logix does not validate parking in structure. SERVICE When I got inside, there was a receptionist that took my name and confirmed my appointment with Eduardo. I was early and she said it would be about 30 minutes, but Eduardo finished early and assisted me within minutes of my arrival--before my scheduled appointment. It took no time to open the account. Everyone was really nice at this location. All the customers inside the branch were either being helped or seemed to have been helped and waiting for an appointment. Logix had a lot of staff that were working hard to assist the customer. It never felt like customers were waiting on the employees to get through a rush of customers that weren't being helped. Quite the opposite. In conclusion, based on my current experience, I recommend this Logix branch. read more

To be honest, I don't know which location I was talking to. I set up a transfer to close out the account and they canceled it without contacting me at all. Credit Unions are pretty bad, but this one is below average. I will not do business with them again. read more

This is one of the most amazing federal credit unions I have ever experienced in my life and they have the best customer service highly recommend them read more

Logix is the best bank ever This branch is awesome because it's hardly ever full No wait time whatsoever and they validate parking read more

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I would like to personally commend the consistent attention to detail and consideration of Banker, SEVADA. He is always been very helpful to the needs of the member. Logix has been my family's partner with our financial needs. read more

What a Wonderful Experience! The Customer Service at the Pasadena branch is impeccable. Always inviting. Always going the extra mile to identify my personal and business financial needs. A Special thanks to Tony and Management Team, who took the time and due diligence to explore banking options based on my needs and got me headed down a Great financial path. Your service is greatly valued and appreciated. Thank you. read more

Tony gave great help regarding loans , credit cards and credit score. Super informed and helpful

I have been a member for over 10 years and will never change to another bank. The employees make you feel like family and I have never had a problem with my account read more

It feels like they just don't have time for you. They didn't treat me well and it didn't feel like they really cared what I think.

I went to Logix to get new dollar bills for Chinese New Year on a Wednesday afternoon in January. I parked in their parking lot which had some spots. Inside the bank, I was greeted and the teller spotted me. I made a deposit and the teller exchanged my money. So I am glad my bank has new bills. Great service as always. read more

Logix - Pasadena Branch - Banks & Credit Unions Near Me - Pasadena, California

Love this branch! Staff is super helpful always. Plus not a hassle to find parking since parking spots are reserved for their customers behind the building! read more

Best customer service, best banking experiences hands down! I can't say enough how wonderful helpful and informative everyone is who works at the Pasadena Ca location. The Branch employees are friendly and greet you when you walk through the doors immediately. The corporate customer service centers are also just as accommodating over the phone. Quite literally nothing negative can be saiid! DMG read more

Can't say enough good things about our experience working with Gillian Armenta on our home loan. Winning offer acceptance on our dream home relied on our ability to close quickly -- our real estate agent readily recommended Logix as a reliable lender with an office near us in Pasadena that could get it done with lightning speed where big banks (BOA) could not. Not only did Logix deliver in record time (21 days to close!), they were wonderful to work with and felt like true partners who cared about helping us achieve this huge life milestone. So grateful to have found them. read more

Bank is awesome. And their Customer Service from ALL THE EMPLOYEES. Great vibe and always welcoming , whether phone or in person, they're very hospitable. One of there best attractions are their loan processes ; Very Easy and Quick. You will not get a better deal or value of your time and money then at LOGIX. Look em up more or give em a call, it's always a positive experience. R.A. read more

I had an appointment today to open a new account with Logix and the process was so smooth and fast. From the moment you walk through the door you get greeted and that makes you feel right at home. Priscilla was a delight! She helped me out with opening the account, made sure to inform me about all the benefits I have as a member of Logix and answered all my questions. I'm so excited and happy that I choose Logix. Highly recommend it. read more

Logix - Pasadena Branch - Banks & Credit Unions Near Me - Pasadena, California

Very good service. Their staff will follow up. Good rate for CD. They don't have lot of branches, so this is the disadvantage.

The best credit union in town! Thank you, Wonde and Rhiannon and the rest of the terrific, friendly and smart employees!

Logix employees set the bar high for customer service. Every single person is respectful, clean cut, helpful and patient. We've been with Logix for 2.5 years and have not had one single complaint. I remember when every business cared about and offered great customer service. Those days are long over. But walk into any Logix branch and be blown away with good ol' fashion service. read more

Great Interest Rate Dividends comparable to some of the online credit unions. If you put your money into one of their money market accounts, you'll make the best rates compared to their other accounts, without having to tie it up in a CD. What I Like: 1. Friendly employees 2. Good Interest Rates 3. Best phone customer service of any credit union or bank I've ever used. 4. Good digital banking 5. Everyone from the front door receptionist to those who open accounts, to tellers can help you with most transactions. 6. Their Platinum member accounts have a lot of nice benefits if you have the money to be at that level What I Don't Like: 1. Tiny Parking Lot, but so far never full, but it might just be because of the time I visit. 2. Money deposited in the bank is e-mailed for the receipt, so if the teller makes a mistake and you forget to check the e-mail, things can get screwed up. I had that happen with a $265,000.00 deposit. Fortunately, I learned my lesson from having something similar happen with a different credit union so I check and verify everything. 3. If you have different accounts connected to your name, such as a business, trust and/or personal - you'll need to pay extra attention. I had a $265,000.00 check coming out of one account to go into a different account via a Cashiers Check for papertrail purposes. The teller took it out of the account, had me sign the cashiers check which I took a photo of, and then instead of depositing it into the other account, the teller deposited it back into the same account. I didn't know until that day when I checked the e-mail receipt. Fortunately, Logix phone support saved me a trip back to the branch and was able to get hold of the original teller and have them reverse and correct their error. $265,000.00 is kind of a big error. This credit union has a very different "vibe" than any of the other credit unions or banks that I've used. It's a positive vibe and the employees are friendly and seem like they enjoy working there. It has more of a business vibe like a bank, but friendly like a Credit Union. read more

I used to love Logix, however standing in line with 10 other people while there are only 2 tellers working I find myself ver disappointed. Service has gone down, parking is crappy (the parking ticket machine is so badly places you to get out of your car to get the ticket before entering the lot). Doesn't make sense that a bank would not staff properly for a Friday. read more

"I would like to express my gratitude towards Logix Federal Credit Union. I transferred to Logix as my preferred credit union due to their competitively low APR for my home mortgage and my son's automobile. I am very appreciative of the staff at this Logix branch. I would like to thank especially Rosie who provided me her full attention for several years. I am very grateful and pleased for her help since I am only a Spanish speaker. She made the processing of the transactions clear and pleasant!" Age 26. Writing on behalf of my father Auro. read more

They have great customer service. Everyone is very friendly. Love to do my transactions in this branch.

Been a member here for a couple years now and they still put a hold on my check I get every week for work. read more

Logix - Pasadena Branch - Banks & Credit Unions Near Me - Pasadena, California

Love this branch every time I come I feel so welcome compare to the bigger banks. Everyone here is so friendly and easy to get what you need done such as withdrawals or making some changes to your account read more

I'm not a member (YET, lol) so I won't give you a fake review. BUT the customer service I received from Veronica made me stop and give them a 5 star. I don't typically do that. Customer service goes a long way and it can be a precursor to how you'll be treated in the future. Not only was Veronica very helpful, she was honest, upfront, patient and very thorough. I could tell she was listening and I wasn't just another number on the phone. She even helped me schedule my appointment tomorrow. I can't speak on the experience itself with the bank, but the customer services was enough for me to say give them a chance. I get paid nothing for this review, I'm not even a member lol but that girl was too sweet for me not too. Good luck picking your next bank! I hope this help, and you give them a go! read more

I came in without a appointment for a personal loan and I didn't wait long. I was greeted by everyone and were very helpful they answered all my questions walked me thru the process I recommend logix banking for personal banking and any other financial services. read more

7 overdraft fees, two days in a row, for overdrafting by $1. $400 in overdraft fees in 24 hours for BARELY going over. Might as well be with a big bank with more convenient locations if logix is going to treat you just as bad. $30 overdraft fees are predatory, classist, and wrong, and giving one person 14 total in 24 hours is disgusting. You can't claim to be a credit union who has their customers best interests and do that. read more

Drew and Anthony were very helpful in getting me set up with a personal loan and new checking account and savings account. They explained everything very clearly and answered all my questions about fees. Huge network of ATMs. Looking forward to banking with Logix. read more

Came here for a car loan, Logix was recommended highly by our family members. It has great interest rates compared to bigger institutions. From the moment I walked in, they were so welcoming and friendly. There are financial service representatives near the front to help direct you and find the right person for you to speak with. I worked with Eddie who was awesome and understood our unique situation. He gave me various options for what we could do. He was flexible, patient, and very informative. He followed up quickly with us as well. We just received a handwritten thank you card from him which made us very happy. It's the little unexpected things that contribute to great customer service! Thank you Eddie! Overall, I was pleased by my first credit union experience and would consider Logix in the future for our other needs. My only issue so far is that the website is kind of confusing and it does not show the car loan auto pay that I had set up. I was able to chat with someone online to confirm that it is actually set up but they said I won't be able to see it on their website which I found a little odd. read more