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    Chase Bank

    2.9 (47 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

    Chase Bank Photos

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    Reviews With Photos

    Bank interior
    Elvi T.

    I've been a Chase customer for 8+ years and their services/products straight up just trumps the offerings of their competitors. I came here the other day to open up a savings account and upgrade my checkings account. The bank is huge and clean, parking is behind the bank (free with validation), and the customer representatives were hospitable. What makes me give this place 5 stars was my experience with Vartan. I actually read a positive review about him right before we met, so I'm glad they paired me up with the right person. He was knowledgeable about the products and answers all my questions thoroughly! Simply put, he's everything you hope for in a bank representative.

    Fancy schmancy big city branch. Floating floral arrangements adorn the table in the sitting area

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    5 months ago

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    1 year ago

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    9 months ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    11 years ago

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    4 years ago

    The absolute nicest tellers! Carla and Maria are so friendly and make going to the bank such a pleasant experience.

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    7 years ago

    Helpful 1
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    3 years ago

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    11 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    4 years ago

    I like this bank. People are super nice and helpful. Yelp says I need to write 32 more characters. I think this should do it.

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    12 years ago

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    13 years ago

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    17 years ago

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    15 years ago

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    7 years ago

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    16 years ago

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    12 years ago

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    7 years ago

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    13 years ago

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    15 years ago

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    13 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Chase Bank

    Review Highlights - Chase Bank

    See LaRae in the private client department.

    Mentioned in 2 reviews

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    I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

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    Logix - Pasadena Branch

    (227 reviews)

    5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

    I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

    Chase Bank - banks - Updated May 2026

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