Hello out there, I wish to commend Rueben at the Bank of America on Lake street, in Altadena CA…read more We were trying to do a wire transfer of money and met with a couple of hiccups along the way. He was took his time with us, postponing his other commitments to see us to a successful conclusion. I appreciate his patience and willingness to be thorough in providing our wished for outcome. Good customer service is what gains the loyalty of patrons, and Rueben was exceptional.

This location is located in Altadena on Altadena Drive. This is a portable banking facility and it…read moreis a really nice unit. There are armed security guards outside and security cameras all around this unit. Plus the Sheriff station is almost across the street. There are many Highway Patrol officers cruising around this place, plus there are a lot of sheriffs driving around, plus Public Works employees are working in the area and a lot of other utility workers and construction workers, this place is open to all residents and workers in the area. I feel very safe going to this bank and the people working here are very professional.

The manager of the branch is absolutely the most amazing person ever. She solved a huge problem for…read moreme today and I have nothing but love for her. She is incredible and awesome and she needs a promotion or raise.

Well I am glad that this location is open on a Sunday, it is extremely disappointing that the…read moreservice here is horrible! I waited in a line of probably 10 people which seems to be normal at this location on a Sunday. The line wasn't the issue but the issue was the inconsiderate and lack of professionalism from the employees here. We stood in line and watched as the employees brought clients from their desks to the front of the line. Why should other clients be prioritized over clients waiting in line? How is that fair or correct? Regardless of the time they waited to be seen by an employee at their desk, the line exists and should be followed! And Wells Fargo should create some order for their employees to follow. If the client has other needs that require a teller they should be able to be helped at the desk. It's common sense! And the people waiting in line for 20min to see a teller should not have someone go before them!! Trisha the "Assistant Branch Manager" was extremely ill equipped to not only explain to me why it was right but she didn't have any solutions. I'm extremely disappointed at how this branch is run but in general this company is extremely disorganized and unprofessional!

The staff is Friendly, professional and very helpful. They didn't make me feel like an idiot with…read moreasking my stupid questions nor my request for help! Made me comfy like having my own neighborhood branch.

I would like to report poor customer service at this bank branch. The manager who was assisting us…read moredid not seem knowledgeable and was constantly calling someone for help. In the end, he was unable to cash our checks. Later, we came back and another employee helped us -- he cashed our checks in just 2 minutes. Today, we returned again to cash checks and ended up with the same manager. Once again, he created a long line and kept calling someone for assistance. I don't remember his name exactly, but I believe it is Paul.

This location is located in a large lot with many stores including a market. Luckily I was able to…read morefind parking easily but I can see if this parking lot gets packed it will be difficult to find a spot. It's tucked in the small corner within the plaza in between baskin Robbin's and a supermarket. The second I walked in, I was immediately greeted my various staff members. I appreciate this location because when I looked up on the wall, they showed their inclusivity by posting facts regarding pride. The staff were extremely nice and helpful. I will definitely come back again.

I came in, had an appointment with Brittney C. She was Amazing! Super helpful, very kind,…read moreknowledgeable and helpful. Would highly recommend coming to this branch location for help.

I reached out to Logix Federal credit Union after a colleague of mine referred them to me to…read morerefinance my vehicle with them. Their rates are by far some of the lowest in today's market, I was very impressed by the speed the professionalism, and all the way around just the best experience I've had in a long time with a financial Institute. they did such a good job, that I decided to refinance both of my vehicle vehicles with them at the same time. Luis was my virtual loan officer, and handled everything from start to finish perfectly. Luis deserves 10 stars!! Thanks again!!

UPDATE: Logix emailed me today to say the dispute has finally been closed in my favor…read more It only took nine months, multiple calls to customer service, two trips to my branch to complain, repeated explanations of the same obvious $100 overcharge, and eventually a public review. So yes, Logix ultimately agreed that the charge was wrong. That does not change how poorly the dispute was handled or how much time and effort it took to get a basic problem resolved. By the time they finally fixed it, I had already closed my accounts and moved my banking elsewhere.

I've gone to this Chase Bank many times in the main drag of Pasadena as it's just so darn…read moreconvenient. They have a few street spots you can pull into if you're only going to be there a few minutes which is very convenient. They have ATMs outside so you don't even need to step into the bank which I like. They usually work well but I have encountered several times having issues with them not dispensing cash or the machine just not working well, sometimes one is out of order. Generally though, it works well for me to get some cash moneys. Though I usually just use the ATM, I did pop into the bank this week to check out the interior. After going for so long, why not!? All was well there, too, with friendly staff!

RUDE & UNPROFESSIONAL TREATMENT!!…read more Specifically, upon requesting parking ticket validation, Naira Nerkararian immediately began yelling out, "Go over there (pointing to teller line) and finish your transaction first, and then we'll validate it. We are not a parking structure!" However, we were already done with our transaction. We are clearly educated enough (MD/MBA) to know the difference between a bank building and a parking structure (no lecture needed). If Ms. Nerkararian's life isn't going well or if she needs additional training on how to treat valued long time clients, it's not our personal fault, and she shouldn't take it out us. Naira Nerkararian provides horrible customer service. Naira Nerkararian is a very rude and unprofessional individual. TAKE YOUR VALUED BUSINESS ELSEWHERE!!

Excellent service from Pasadena Credit Union. They were extremely helpful on every step of the…read moreprocess of my credit application and thank you to Chuck from Carscouts from getting my family a great vehicle.

The PFCU is probably the worst financial institution I have ever dealt with. Their incompetence…read moreknows no bounds and their IT systems appears to be from the Stone Age.

We had a 10:00 a.m. appointment at the Bank of America branch on California in Pasadena to make…read morechanges to our account. After waiting 45 minutes, the banking specialist still had not arrived. During that time, the staff repeatedly told us he was "just two minutes away," but he never appeared. I am a business, professional myself, and practiced the highest level of communication with my clients. If for any reason I was running behind, I would most definitely reschedule or give options not leave someone waiting. When Omar Ching finally arrived, he was dismissive, offered no apology for keeping us waiting, and simply stated that he had another client appointment. Rather than addressing our banking needs professionally, he immediately began trying to sell us Merrill investment products. The entire experience was disappointing. The lack of communication, poor customer service, and unprofessional attitude did not inspire confidence. Based on our experience, we would not trust this branch--or Omar Ching--with our savings or financial planning. We will be taking our business elsewhere.

Great bank! Great location! Recently remodeled! And they have a convenient dedicated parking garage…read morenext door. The tellers are very friendly and efficient. And wait times are minimal, depending on the day and time of course. My biggest complaint (thus the 3 stars) is that it can take what feels like forever to access your safe deposit box. First you have to wait around until an employee comes out and asks what you need. Then you have to wait again until someone can assist you. Then you wait yet again while they take your ID to confirm you have a box. And then you'll probably get a pitch to upgrade your credit card or refinance your home before they FINALLY escort you to your box. What should literally take 5 minutes can take as long as 30 minutes, so be prepared to wait.

Just absolutely HATE this bank and their online and phone customer service. You are a rat in a maze…read moreand you will never speak to anyone...OR if you do, be sure they cannot help you NOR will they speak English! TOTAL NIGHTMARE....RUN for your life and money. Go somewhere else where you might matter.

This bank is friendly and pretty quick to make deposits at. I recommend it. There is also a big…read moreparking lot around it.

seems the same with certain individuals Im starting to believe that this can not make the dream of…read moresome come true and give back the the less in need. and I just don't mean any particular person I mean the once la I know I would provide for amen

I went to the Chinatown branch in SF, CA where I am located. The rep Kristy Lee, recommended me to…read morespeak with her colleagues from the Pasadena branch, Stephen Yu and Jennifer Ho in regards to apartment loans. I am in the process of getting an appraisal for my apartment with their help. From the sounds of how everything is going, I can tell it will be quick. Much faster than other places I have gone. Their customer service was on point. If I had any issues, they were quick in getting them resolved. I was very impressed. Keep up with the good work!