I went to Citibank in Monterey Park to cash a check issued from my employer because it's not from my bank and depositing it takes 7 business days from Friday, resulting in it being available a week and a half later. What can you do, right? Sadly, they end up having me to go to the Alhambra branch because they didn't cash checks there. Fair enough, I understand. Unfortunately it was 30 minutes until they closed at 5 and I was 15 minutes away and wanted enough time to complete my transaction. I get to the Alhambra branch at 4:45 and am helped fairly quickly. The person who helped me was very professional and polite and made me feel comfortable. With the way that I dress, I feel it's normal to judge me and don't feel any type of way about it and completely get it, but I didn't get that feeling at all here. The gentleman ends up verifying my check with my employer, the account holder the check came from and unluckily, I forgot my boss is actually in Europe, 9 hours ahead from 5. They answered but were not believing the call was legitimate and was a scam, which is understandable. The person helping me respectfully tried to explain it to them a couple times but had to end it afterwards due to them not believing it was real. The gentleman and another colleague of theirs were reassuring and super nice about the situation and told me to come back tomorrow morning, which I will. The gentleman helping me was even willing to wait after closing for me to see if they would call back after I attempted to call on my own phone, so I could cash my check. Really appreciated that gesture of kindness, but I definitely had to just come back again out of consideration. Just wanted to commend them for being honest, polite and patient folks. They truly turned my very annoying day, into a hopeful tomorrow. read more

The Operation Manager 'Yvette' was on casual personal conversation with one customer while the rest of the customers had been held in line for a long time. Her unprofessional excuse was her job to listen every customer's complaints. Well, good. She definitely has the chance to listen all the customers' complaints who wasted their precious time in line. Huge improvement is needed. read more

I went to Citibank today for 5 Month CD. Manager Yvette is a good manager, she knew me and said Andrea will be back at 3 pm, but I did not want to wait. Jeffery was available and opened the CD for me today. He is fast and accurate, I did not have to wait and wait like before. read more

Use a Better call system, no one answers the phones here and can't communicate with anyone because it hangs up on you for not selecting a number based on options that are clearly only for customers. I will be taking my business elsewhere. Don't waste your time. read more

First time at this location and I didn't even know it existed. It's located next to the post office off of Garfield Ave. This Citibank location has it's own parking lot in the back, which is easy to access. Staff is friendly and efficient. I was in and out fairly quick and didn't have any trouble. read more

Horrible phone system, and customer service. It was very difficult to get a hold to a representative. The Alhambra branch is under construction but no one knows when it will be open again. Operation hours still showed active. When i got there no signs for when they will resume business. After 2 weeks I called the branch number again, no one answered. It was connected to the central line and transferred between the lines no one can provide the update of the branch's operation. Very frustrating as this is the type of banking services only can be taken care in the physical branch. Citi needs to more responsive and thoughtful Bout their customers' needs read more

The line was short and the teller friendly and processed my transaction quickly! A nice bank!

Never a wait. Friendly tellers and manager. Big parking lot. What else can you ask for? Across from main ALHAMBRA, post office on Bay and GARFIELD. read more

Citibank - Outside ATM'S - Banks & Credit Unions Near Me - Alhambra, California

I'm afraid I disagree entirely with the other comments on this post. They are not just racist against Hispanics. They are very incompetent and rude to their customers in general. I am writing this review for my father-in-law, who is an elderly Asian. The branch manager (Tang) was extremely rude and treated him poorly. He made him wait for almost two hours for a mistake they made and did not even apologize for it. read more

Vicky Zhao is an Amazing human being! She helped my hubby and I with a very long transaction, she was very patient, helpful and professional! Thank you read more

Good, efficient service. Would come back to this one over the Citibank on Valley. PARKING: big lot in the back! SERVICE: very efficient, it wasn't very crowded when I came which was nice! The teller was very nice. read more

Alhambra Citibank is great. During the times that I go, there is hardly a line. If there is, the line moves really quickly and each teller ALWAYS smiles, greets, and even starts short conversations with you. Many of the tellers are bilingual in English and Chinese so there should be no problem if you only speak Chinese. There is usually coffee for customers as well...I have never touched it. When business is slow, someone will stand by the entrance and greet each customer who comes in. I think that adds a nice touch. The PB's are great too. Winnie is fluent in Mandarin, Cantonese and English, so my grandfather and my mother both ask for her assistance if they have to do anything beyond the teller desk. Because she has to deal with my family, I think she's a super trooper! read more

Quick service with no lines and no hassles. read more

Citibank - Back entrance - Banks & Credit Unions Near Me - Alhambra, California

Friendly & helpful staff Stephane Chan, help me cash out my Cheques and also gave me a list of Citibank branches which do cash out Cheques for non customer. Thumbs up for this branch and the staff working here. read more

The service and wait time at this branch is ridiculous . Do not walk in here unless you have an appointment.. I had to wait 1hr and 20mins.. **There is no sense of urgency here*** Bankers here have very minimal knowledge and don't know what they are talking about. (How did the bankers here even get the position?!) **!!BEWARE!!**The staff here will lie to your face just to get you out of the branch and not help you. The district manager really needs to guide this branch and educate staff to provide better customer service, have a sense of urgency and going out their way to please the customer. read more

The worst experience of my life. For one I felt discriminated against being Hispanic. No banker or teller acknowledged my arrival. I noticed they had greeted everyone at the door. Second I waited over 30 mins to see a banker. No one acknowledged that I was waiting there. The main person greeted someone behind me and was going to take them next and I said excuse me I had been waiting here for 30 mins and haven't been seen. She didn't know I was waiting there. The people behind me stated to her that I had been waiting there for awhile. She said to them I am only helping Citi gold members. How the hell would she know if I was Citi gold member or not if she never asked me?! Racism at its pure best. I'm a Hispanic male and the only people she acknowledged where Asian and white. It such a dam shame that I can't even get acknowledge when I'm trying to open up an account. read more

I went in to inquire about general banking and I was very impressed with the manner I was treated, very respectful and well satisfied with the information I received. I will be returning to do more business with Citibank. read more

Where are all the employees? Ive walked all the way in, signed my name in, sat down, waited 5 minutes. Not a single person has greeted me. Not a "hi, we'll be right with you", nothing. There are three women, staring at their computer screen doing something. But not aconowledging that ive been sitting here, im staring at them... Oh no, am i dead, am i bruce willis in sixth sense?! Noooo... Oh hey! I see someones coming from out of the back, I think she sees me, does she... Shes walking closer, she smiled at me, im still alive! awesome, time to get mu babking need staken care of... El fin. read more

This bank CITI BANK IS THE WORST BANK EVER! I switched because I thought they were going to be a great bank and boy from day one I was just having MIGRANE AFTER MIGRANE ! They have great customer service in my opinion , I will be honest but they have to I'm guessing to try to sway you away from the ridiculous rules they have in place ! I dread having to make a bank call, sometimes I don't want to spend money because I'm like what new curve ball are they going to throw at me this time .... bottom line one representative told me my funds would be AVAILABLE ON A WEDNESDAY and the OTHER REPRESENTATIVE I called said, my funds would be AVAILABLE IN A WEEK....... IF YOUR THINKING ABOUT JOING PLEASE PLEASE DO NOT!!!!! read more

I am not a client of this bank but was accommodated extremely well. Did the transaction for my bro in law in less that 5 mins. Excellent service read more

Great location right next to postal office, since is often hard to find parking in postal office, i usually go to my bank since is just few steps away. Also you know is safe because is right next to the police station, very unlikely a rob could occur, line isn't long most of time except lunch time. read more

My aunt has bank account with Citibank Northern California branches and she has several issues need to take care while she's visiting LA. We spend 3 hours in this Citibank with special assistance and over the phone as well. My auntie was very pleased and impressed with the experience, she didn't expect such patient and helpful services. Everyone in this branch was friendly and helpful to our need. 5 stars for the great team::)) read more

Professional efficient service..with my personal lone in and out in 15 to 20 minutes..good help from manager Yvette.

The staff at this bank are so sweet and helpful. Teresa and Yvette were great. This past Saturday my mom and I walked in hoping to do a seemingly (to us!) rather quick transaction that involved a medallion signature guarantee stamp. We had just waited an hour at the Pasadena B of A where they said over the phone they could not help us with this transaction only to learn they couldn't:(. Then came Yvette and Teresa to the rescue. Yvette explained the federal regulations they must follow and Teresa helped my mom in opening an account. So my mom and I will be back in 3 months for that medallion stamp, which BTW, Bank of America no longer offers at all. Both Teresa and Yvette stayed until 2:45 pm, well past closing, on a Saturday to help us with this and we couldn't be more thankful. read more

Best bank in the area! Love the service. They really go out of their way to go the extra mile. Parking is hard to get into because the city has screwed up the local streets. Extremely helpful manager and staff. Their hours are less than Wells but they are tied in with 7-11 so you can always find an ATM read more

friendly staff and short lines in the bank.

We love the bank manager Yvette Estrada, so very helpful and great assistance for all your needs. Thank you to Citibank for having a great manager. Saved our lives for our refinancing and our wedding plans. read more

Bad service, management doesn't care and not know how to arrange their manpower to speed up the service, keep customers waiting long time even not busy inside the bank. That happens many time. Chase gets five stars comparing to this one (I use both banks). read more

worst bank!!!!if u aren't a citi bank card holder u have to wait a long time to try to cash your check.they have to take there card holders first,if people keep on coming in you have to wait longer.i waited 20min to try to cash my check...worst service !!!! read more

Citibank is the absolute worst bank I have ever dealt with. In the past month, they have double charged our bill pay payments to create a huge mess and caused us to be overdrawn. They then had the audacity to charge us an overdraft fee. I have also been on the phone with them for over 8 hours to try to track a wire that was received by Citibank but never made it to our account. I have been told to call different numbers and that we would receive calls back from supervisors multiple times but have never heard back from anyone. No one is willing to take responsibility for any of these situations and has wasted countless hours of my time. To this day, almost a full month after the start of our issues, we still have not come to a resolution. read more

maybe u dont have to wait in a long line there, that part is pretty good. but the customer service of the banker named David is kinda cold, but Winnie is really nice and asked me if i need help. David just let me sit in the lobby and left me there until Winnie came to help me. read more

No recommend this branch , bad service. They will make you wait if you are not one of their friends. We and others people are waiting for 45 min and the personal banker help someone that just arrived because they know each other. Very disappointing. read more

Citibank Alhambra branch is the one of the best bank. Very good open account bonus and bankers very nice to all clients. I love this branch.

This isn't my local bank so I don't come here too often, but when I'm in the area running errands I'll stop by. I usually don't write reviews but I felt compelled to write one because of the exceptional customer service I received here the other day. I was having the worst morning! Locked out of my apt, went to deliver something and the business was closed (even though they were supposed to be open), and just the usual bad drivers on the road. When I arrived at the bank I was in full grump face mode. But Florence, the teller was super quick and efficient with my transaction and was over-all friendly without being too pushy. It's so amazing what a simple smile (and good customer service) can do. Thinking back to previous times I've come to the bank they've always been good experiences: friendly, efficient staff. yay! read more