I came in to get a car loan and learned about New Cars Inc. being right there in the credit union. I had been searching for a new car for awhile in person and online but after meeting Leah from New Cars Inc. it was a NO brainer. Within days Leah found the exact vehicle I wanted at a great price with a little bonus included. I highly recommend Foothill Federal Credit Union and Leah with New Cars Inc. Thank you for making this the best car buying experience I've ever had. read more

I have been waiting 7 weeks to get checks I want to order. Same teller forgot to order them twice. I talked to manager of bank over a week ago and just found out they were finally ordered yesterday. Bad when Armondo the supposed manager does not do what was promised. Still waiting for the checks . There is no one to complain to other than Armondo who never contacted me Only one there is Josh who knows what is going on. read more

I enjoy banking at FCU. They have nice polite staff. They have seminars off and on such as estate planning for customers. The best as compared to Bank of America. read more

So I applied for a loan here and they approved it. The woman I spoke to on the phone before I applied for the loan let me know that I did not have to be a member of this bank to get a loan with them. She reassured me that it would be convenient for me if I wanted to lower my interest rate but she said I did not have to apply. I did anyway and got denied. But I got the loan approved. When I called to ask what the next step was the woman said I couldn't get the loan unless I was a member. Applying for this loan left a hard inquiry on my credit score which is frustrating. Because we could've all saved time and trouble if they would've just let me know before hand that I need to be a member of the bank to get a loan. Also the bank associate told me she would get back to me and she NEVER called me back. You guys are so dam unproffessional. Don't waste your time at this bank it was so hard for me to get straight answers and to get ahold of them. read more

This review is for Johnny! I have banked with this credit union for quite sometime and I have to say Johnny at the Arcadia branch is such a kind, compassionate, and insightful employee. He always greets you with a smiling face and does his best to accommodate you. Foothill Credit Union is a wonderful banking institution and employees like Johnny are one of a kind! read more

Foothill Federal Credit Union is amazing. In particular, Daritza Barrera and Crystal Jauregui were incredibly helpful, kind, and dedicated in giving me the best service, even when it was close to 5:00 p.m. I could not go anywhere else. Great team! read more

Crystal has provided excellent service. She made sure to be detailed with all the information I needed and showed empathy to my concern.

Wow... just closed our account after Many years with this branch.. we were treated so very rudely by Stephanie. Most likely because we were not keeping the account open... We were considering keeping open, but after that encounter ...no thanks!!! And the icing on the cake is she tossed us our cashiers check and we asked if we could cash it and she responded that because we don't have an account any longer there would be a fee... again Wow!! read more

I have been with this credit union since it was Arcadia Credit Union! I am no longer happy and I can't wait until Next weekend to close my account! They are no longer open on Saturdays so for us Essential Workers that work Mon-Fri during the business hours that they are open it is an inconvenience. They place limits on everything and if you need to make a large purchase for something important that's needed good luck because they will decline it and then tell you when you call to wait until the next business day for someone to " approve" your purchase! How can someone approve what I buy with my hard earned money? The customer service is nonexistent and I feel service else where will be best! read more

I have had an account here for a few years and I recommended family members and friends that have gotten accounts here. I got scammed and they closed my account. After all the business and people I have brought here and I got scammed and lost money THEY CLOSED my online account which is BS. I had a loan to pay and the bank was closed for the holidays and I was unable to make a payment since I could not call or access my online account and now my credit is ruined. Thank you Foothill. I'm having my parents close out their accounts there and I will sway absolutely everyone I know away from this place due to the way I was treated. Thank you read more

I bank with NFCU. I knew they have limited locations in LA, the closest to me is in Covina. But on their website, they clearly show that Foothill Federal in Arcadia would accept my deposit. So, I was there a few minutes after opening. There was only one other person at a window. When I got to the teller, I said i just wanted to make a deposit into my NFCU account. She said, "Oh no. We can't do that." Why not? "Due to covid, we are no longer doing shared deposits." Why not? "Because we need to limit only members." Are you telling me there are swarms of NFCU customers wanting to deposit there every day, putting them at risk? They should put that on their website-or post it by the 10 signs on the front door about all the ways they are keeping customers safe. What a pathetic joke. They get 1 star for being open. read more

Maria thank you for your professionalism. I wanted to tell everyone who is a member or someone who is considering joining foothill federal credit union that Maria is the best. She goes above and beyond for her customers. I called her amidst all the Coronavirus craziness and she was able to get me approved for a car loan same day and she even stayed late to finish the loan. She made the process easy, painless and saved me money in the process. read more

Foothill Credit Union - Banks & Credit Unions Near Me - Arcadia, California

Applied for an auto loan, it was super easy. The rate was lower than the dealership and everything was done within hours. Diana Chavez is a true asset to the Foothill family! If you need an auto loan I highly recommend calling Diana! read more

If you like being charged to go into a bank to speak with a human being, if you enjoy paying a monthly fee to let a bank hold (and use) your money for you, or if you think it's wonderful to pay that extra $1.50 charge when you pull money out at 7-Eleven at 2:00 am... Then Foothill Federal Credit Union is NOT for you. I always visit the Arcadia Branch, and when I walk in, I'm greeted by at least two employees. Window transactions with the absolute sweethearts behind the security glass are efficient and cordial. I pre-financed my truck with FFCU, and it was comforting to walk into the terrible dealer finance office knowing I had a really low rate loan in my back pocket. Once I took delivery of the truck, I drove it to FFCU, was given a check for the payoff amount, and hand delivered it to the dealer finance guy. He actually said, "Dude, I'll get you 7%..." I answered, "Dude... My credit union gave me less than half that... Dude." FFCU's deal with the Co-Op network means there are no transaction or courtesy fees to use any 7-Eleven ATM for cash withdrawals. For a smaller credit union with a limited number of branches, this effectively makes this a multi-state if not national bank. Call the phone number on the back of your bank card or statement, and press zero to speak with a real person in your branch! This is exceptional service no matter how you slice it. I love my bank, and in today's banking climate, that says something. read more

I used online payment, seldom check on this generation. Foothill Federal Credit Union messed with my online payment with Franchise Tax Board of $6251.00. The credit union dishonored my payment and "said" they were reaching for me to verify bec it is a large amount. It was "said" they called me once and left a voice mail. In God's name, I did not receive any messages, call, text or any other ways. So therefore, this credit union probably made a wrong number to reach me, and now I have to pay penalty of $358 to FTB for dishonored check. They messed my payment to the government, a large penalty for their fault of not reaching me right. They should at least try to reach me twice but no, they stated, " they call me once and they have no other means to call me again bec it is a small company." !! Whaaat? I put my money there so you can mess up at any event and will not answer for your mistake. They have a phone, what other means are you talking about. Just to call again to make sure that is the right number bec if your clients are important to you, you will have concerns or sympathy. And now you denied to cover the penalty of $358, and even suggested to me to beg to Franhise Board to remove the penalty. WHY not the credit union remove it?? bec it is a small company as you said, therefore, NOT SECURED!!!!!! read more

I went to the website to apply for membership with this credit union. I followed all the prompts. One boxed had a list of associations that you belonged to and Costco was one of them so I checked it off. The same day I found out they checked my credit. The next morning I received an email declining me because I wasn't part of their partner program. If you knew I didn't qualify for that reason why did you check my credit. In the email Liz told me they do soft check inquires. No that was a hard check. She also said the credit report is a tool they use for decision and product decisions as well. So if I didn't qualify why put a ding on my credit report for your own selfish reasons? If that's what you stand for then I'm happy to not be a part of this institution. read more

First time using this branch for shared branching with my credit union. I had no wait in line, lady who assisted me was pleasant and knew what she was doing accessing my account. The process was quick and I like the location. May go back when I'm in the area. read more

My first experience is a lasting one. Premier America is a shared branch. I went to pay my first car payment of my new car. Shandi helped me and was less than helpful. She was entering the wrong number. In my opinion you will there, and you're a shared branch you might have experience with this. She was very rude and not willing to help. Once I called my loan and asked them why I couldn't use the loan number I was informed I had to use the membership number. I obtained that, and got back into line only to be told they don't process shared banking on Saturdays. Yes; and to think I was going to switch my account from Wells Fargo to foothill credit union. No way read more

Husband and I decided it was time for a new car. Since we are Foothill Credit Union members we decided to take advantage of the New Cars Inc. service they offered. Which you find the car you want and they do the work in locating one and bringing it to the bank and all the paperwork is done on the same day. No hassles from rude and pushy car dealers. Once approved with an awesome rate I was introduced to Leah Nelson and she was phenomenal in finding the car we wanted. She was full of friendly and helpful advice. Her experience and helpfulness made us feel we were being taken care of and not being taken advantage of. She handled our trade-in and found us the car with all the whistles and bells we asked for AND a great rebate. Communication and professionalism is important to us and we got that from Leah. I recommend you definitely take advantage of this service and get your next new or used vehicle from here and ask for Leah. read more

Foothill Credit Union - Thanks, Leah for finding our 2018 Tucson - Banks & Credit Unions Near Me - Arcadia, California

I started banking here years ago because of my Mom. I have since been back and forth, but now I am here to stay! I usually handle all of my transactions through the the ATM. You have to reinsert your card for each transaction. Such as after a deposit you have to start over and do another transaction to pull out money. This can be a tad time consuming and tedious. I was informed that it is a safety precaution. Besides that everything else is wonderful. Anytime I have an issue I call cs and a friendly employee answers right away. No long wait times and pressing multiple buttons just to keep being redirected by an automated system. read more

The Good: FFCU has great customer service, respectful employees and if they don't know an answer they will search and follow up with you. The banking system has the usual perks of a credit union, which really make you never want to go back to big banks. I purchased a new vehicle via their auto loan & New Cars Inc program, I was paired up with Leah Nelson and she made the search/purchasing process so easy. She communicated every time she found a potential car and stuck with me until I decided on a car 7 months later. I highly recommend banking and utilizing loan services with FFCU. The not so good: I wish their app, ATMs and website were a little more interface friendly. They are a bit outdated and make any internet process a bit annoying. Perk: Close to the Arcadia Gold Line station and has a bike rack out front in case you are have a multimodal/car-free day. read more

I loved this bank, up until they started charging for their checking account....$4.95 a month. With no overdraft protection. 8/27/18- Thank you Chris A. No one ever mentioned this option to me when I have asked in the past. I switched my account over to Free checking. Since this is not my primary checking account. read more

The credit union has not given me any issues until now. If you want to update your name, make sure you have all of the necessary documents with you because their employees are not keen on telling you up front what the procedures and protocols are to change your name on your account. Given I live 30 minute to the nearest credit union, I finally had time to go back two months later. The first time I went, I brought my marriage certificate and social security card but was told I only needed an updated drivers license and SS card. I went back today with my updated drivers license and SS card, but was now told I also need a copy of my marriage certificate. I explained I did not live near by, and this was my second trip. The employee said we could proceed with the process, and I could email her a copy. When I said I could pull it up on my phone, and email it to her, she took a look at it and said it was not sufficient. I needed the original copy. If it wasn't for all the auto pay accounts connected to my foothill account, I would have closed my account. It would have been easier to close and open a new account at this point. So make sure you have... 1. Drivers license with updated name. 2. ORIGINAL copy of your marriage certificate OR the reason why you had your name change. 3. Social security card 4. Your first born child for good measure. Also, employees should not be on instant messenger chatting when they're helping you at their desk. read more

Although I have been with with 54 years that would count for something. Most of the time, when I complain about a newly added fee they will usually take it off. I'm tired of arguing with them, I started looking for a new loan and new financial institution. I decided to refinance my loan and pay off an equity loan with B of A. Foothill credit has great people and really try help and solve problems. B of A strength is to give you as little service as possible and find more different fees to charge you, bye B of A. read more

Worst experience with over the phone customer service Cindy did not budge to help me with what I needed she had one answer and stuck to it without any effort to resolve my problem. This is why i stick to the Covina branch! read more

Worst experience with customer service. Called to resolve an online issue and all four attempts, a lady by the name of Hilda hangs up. She doesnt even let me speak and she tell me she can hear me. Obviously, these ladies want to get home early. It was 4:30pm, almost closing time. I called with 3 different numbers, home phone, my cell phone, then my sons phone, and the lady still couldnt hear me. Smh Then I email, I ask them to call me back to help with my issue and that I need to talk to a manager.A Cynthia replies and says...well call us so we can help you. DUH, I TRIED LADY!. I provided my info. so you can call me back because I cant reach anyone. But I bet if someone's trying to get a loan, they'll call in a sec. Then she continues by saying, "IN SOME CASES" the customers can hear us but we can't hear them. Then why cant you guys resolve the issue instead of answering and make it seem like there's something wrong from our end. Which, I know they weren't being honest. Trying to cover themselves. Im telling you, these places dont last long. BofA answers quickly and never has these issues or "excuses". I wish management would over see these employees. Im not sure if they are just too small to do so. If I were Cynthia, I would give the best customer service. I would call back to resolve their online issue, like any other bank would and I would apologize for the inconvenience that the person went thru while trying to reach us by phone. SIMPLE. I really like this place, because its our local bank but wow they really need to improve in some areas. read more

Whenever my friends complain about their bank, I ask "What are you doing at a bank? You should use a credit union!" I've been keeping my accounts at Foothill Federal Credit Union for over 25 years. They've helped me buy cars and taken great care of me. Now the staff know me by name and always greet me with a smile. read more

I came back to Foothill CU after a brief, unpleasant experience with a bank - never again! I've learned my lesson. I always feel welcome here. Thanks. read more

They need more than five stars on this thing. I was in need of an auto loan and the people at Foothill CU have always been great. I filled out the information online, and in less than three hours I had a check in my hand. I am sure it is not always this fast, but I am so impressed with Judy S. and Vanessa G. that I would give them 100 stars if they were available. Thank you ladies for your amazing service. read more

Time for a happy review! This is essentially an update from my rant about Washington Mutual. My husband and I recently opened a joint account at this credit union and have nothing but good things to say about them. The staff is super friendly and do whatever it takes to serve us. Some examples: I went in the other day to see about transferring money to my other credit union account because I didn't have time to drive out there. A question came up the following day and instead of just leaving me a message on my home phone and then sending a letter, they actually called me on my cell phone to settle the question. This resolved everything quickly, which was great as I was out of town and would not have been able to call them back until the following Monday. Another example: We made an ATM deposit on a Saturday night. When I checked the next morning, the money was available, no hold placed on it in spite of the credit union not being open on weekends. After the hassles we've gone through with WAMU, the service received from the credit union is a welcome relief. In addition, there are numerous services available for educators, and as that's what I plan on being when I grow up (hehe), we'll be able to take advantage of them. read more

Let's see now, after spending the better part of brushing up on my arabic at a mediterrian restaurant, putting dollar bills in belly dancers bras, smoking hooka (I have never done it before) being "sort of" set up with a guy that was still blubbering over his ex wife and now girlfriend, one of the first things that crosses my mind is writing a review for my credit union (stunning what an evening from the Twilight Zone can do for you) Back to the subject at hand, I had never put much thought into my "banking" as I have $6.54 cents to my name and saving up for a down payment for a refrigerator box where I will live my golden years on the streets of Los Angeles. But my experience with FFCU has been very positive, I have taken out a couple of personal loans, they are always friendly and professional when I go in, etc. Not sure if this is common in other banking institutes, but they offer kind of a "slush fund" when you have to use ATM's outside of their providers. Example if I go to bank X and it states that I will be charged a $2.00 fee, FFCU will reimburse that money. I think it maxes out at $20.00 per month. read more

Came in replace damaged money and the teller Brittany was super nice and helpful, thank you so much Brittany :)

I have been with Foothill for about 4 years now, and I couldn't be more pleased with my switch from the horrendous Bank of America. Despite the fact that the BofA always seemed to be able to put the same god awful photo of me on my debit card, when I asked if they had an image of me on their file when I withdrew money in person, they said no. My sister had someone with a fake ID withdraw all of her money in person from a BofA in Washington state, so this seems like a logical and easy precaution. They also never once asked me for the password I set up for large withdrawals, including the time I withdrew everything and closed my account when I moved to Foothill. Foothill, on the other hand, has asked me for my password every single time I withdraw money in person. They also have my photo on file. I feel more secure at this little credit union than I ever did at BofA. Plus, here, I get a human when I call and I get my questions answered right away. The website has improved dramatically, and a lot of the features people like about big banks (scanning checks to deposit on your phone, for example) are available through Foothill. Last, but not least, with one of their checking account types, if you swipe your debit card 10 times in a month, you get a huge interest rate (something in the range of 1.5%-2%). With BofA, I would be lucky to see $0.12 a year from my savings account, and my checking account cost money! To sum up: I love it at Foothill and have talked it up to all of my friends/family. At least 5 people I know have moved their funds from a traditional big bank to Foothill because of my praise. I couldn't speak more highly of them. read more

The branches don't have long lines because they don't have as many customers like the big banks so that is a good thing. My complaint is that there are only a few branches and it's not as convenient like the big banks like chase and Wells Fargo. I tried many times to sign up for online a banking and the app and website won't let me complete registration because If I pay over the phone to them they charge. I just wanna pay them with no charges but so many obstacles. The operators weren't much help after hours either in my case. If you decide to switch to a local bank like this, you will miss the big banks. My suggestion is keep your current account with one of the big banks and have foothill as a second account or back up account if you really want to join or get a loan. It's so frustrating. read more

I was looking to purchase a new car - I have been a member for over 5 years and have had amazing service. I was introduced to Leah from New Cars Inc and we talked about the kind of car I wanted and bam she found it, was given above KBB price of my trade in and saved me money on the purchase of my new car. I have a brand new car and my monthly payments are less than my old car... BAM Leah couldn't have been nicer and walked me though each step. I recommend anyone to go in and see Leah and if you are not a member of this CU, you should. Thanks again Leah and staff! read more

Foothill Credit Union - Banks & Credit Unions Near Me - Arcadia, California

I applied for a credit limit increase after closing a personal loan of 5 grand, to then be offered a measly $1500.00 credit limit increase. I took that offer as an insult after being a member for many years, with multiple referrals to FFCU with perfect credit history, no defaults of any kind. It wasn't worth my credit being run for a measly $1500.00 credit limit increase. I seriously expected at minimum $5 grand like my other creditors have generously offered if not more. Very very disappointed in FCCU. I'd rather have them reverse the credit inquiry and take back the $1500.00 insult. read more

I loved them for a long time. They financed my car loan and we had a great relationship. I enjoyed going into my local branch at Glendora where I received friendly service. And then they started making changes which inconvenienced me. They switched my account without my permission to a duplicative type of service with free credit reports. Umm, I already get that from another bank - and it was going to cost me $4.95 monthly unless I used the card 10 times. This is just not appreciated. It took a bunch of hassle on the phone to switch my account back to what it was. Then they changed their website for online banking in the middle of a days-long attempt to link to another financial institution. And then they made their website awkward for those who wanted to keep track of the 10 monthly transactions. At this point I'm just plain irritated. So I am taking my money to another bank which will give me better interest rates on CDs for less hassle. I've just fallen out of love. 2 stars for the good times we shared back in the day. read more

I love that they are always willing to help me in any way. I just refinanced and got a lot of support from Vahan no matter what questions I had. Thank you! read more

Absolutely awful. Staff is rude. Very unprofessional. Can't believe these people are in business!

Last Saturday(Aug 24), I went to the bank with my mom and brother. We were given great service by Vajan, which I appreciate greatly. He gave us great advice and tips into purchasing a home. I then asked to speak to a rep regarding questions I had from a recent re-finance loan I purchased a week ago at this location. He asked me kindly to wait in the lobby for a rep to assist me. Then, from across the room, STEPHANIE starts asking me questions regarding my situation (very unprofessional and rude). There were other customers around listening to everything. This should have been a private conversation. I answer her kindly and explain that she was not understanding my question. She seemed frustrated and asked me to follow her over to her desk. Before I even had a chance to sit down, she starts scolding me(raising her voice) telling me that I signed the contract and I should have understood what I was signing. I sat down and explained to her that I just had a simple question clarifying a price and why it went up instead of down when refinancing. She continued to raise her voice even higher and kept saying "you signed the contract!" I felt frustrated because she wasn't even answering my question or even trying to listen to me. I then stopped and said "Excuse me why are you being so rude?" She talked over me continuing to scold me. Again I said, "excuse me why are you being so rude, I just had a question..." she didnt even look at me in the face, she just pointed where I signed the contract on my paperwork. I then decided to get up and grab my things. She wouldn't let go of my paperwork so I snatched it out of her hand. I told her I needed to speak to someone else and she continued to drown me out, so I walked over to the receptionist very upset. I told her that STEPHANIE was very rude and didn't try to help me at all. The receptionist(I didnt get her name) was a bit shaken up because of me being upset (which I apologize for). She was very kind and answered the question I had in under 2 minutes. I asked her to speak to her manager to inform them about STEPHANIE. I was re-directed to a manager from another location who was covering for this location's manager. I told him everything and he acted very unsympathetic. I understand that this was not his location and didn't want to deal with anything. He said he would let the manager know, but I don't know if he even did that. This is the reason I had to write a review. I'm 26 years old and I first opened up an account here when I was 17(kid's club). I have NEVER had any issue here until this day. I see that STEPHANIE has horrible reviews when assisting customers and I don't understand why she is still working here. You will continue to lose out on business with her still here. Please re-train her or get rid of her entirely. She is bad for business. I would have given this place 1 star because of STEPHANIE and the covering manager alone, but the rest of the employees and Vahan always give great service so I had to give 2 stars for them. read more