Very professional, applying was not difficult at all, and the fee was reasonable. Definitely the…read moreplace to come if you need a loan. Clean office, easy to find, and a very nice lady will attend to you with courtesy and patience.

Please come see Mercedes! Great customer service & very helpful, friendly & amazing! I recommend…read morethis place!

Lady has an attitude like it's her money doesn't even know what she's doing just threw my check…read morethat was valid they're lose on 30 dollars out of just the interest.

If their hours are open till 7, I would hope they are open till 7. She was ready to leave before 7.read more

My first time here and Debbie was so helpful and so sweet I loved their hospitality and will…read moredefinitely be referring them and will be coming back.

Debbie and Destiny are great! Super kinda and helpful . They have been real angels in my life …read more Thank you for all the help and patience with me . God bless you two awesome ladies . May your business be booming with new customers . You Two deserve it Micah

Amazing service here from all the staff They offer many…read moreservices like check cashing , loans , and western union and many more. is great!

I've had serval issues with Veronica and not being helpful to staff mistakes. I called to make a…read morepartial payment on a loan. They agreed it was fine and I paid more than half of the loan. I only had $200 left to pay and they agreed it would be fine to pay off on the 1st. 3 days later they auto charged my card. Veronica refused to correct the mistake and stated there was no note left by the staff member that I would pay it on a later date. My only option was to re take out the loan with the interest. I asked Veronica to have her supervisor call me and I've yet to receive a response. I've tried calling and she will tell me she has customers and will call me back. Refuses to let me wait on hold instead of a call back. Each time she says 20minutes and I never get a call back. When I call again she states another 20minutes She tries to direct me to the portal but I've stated that I cannot access the portal and she states she cannot help me with that issue. She doesn't value her phone customers only her in person customers

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

Came by last week for questions on opening an account, was helped by Mr.Qin who was extremely…read morewelcoming and helpful. Answered all concerns that I had, and did not make me feel uncomfortable or impatient. Ask for him if you need help with any banking questions. He's top of the top. Great experience. Would definitely recommend and come back to him.

It was my first time going to this bank. As i walked in to the bank, i immediately felt welcomed by…read morethe employees. Everyone was very friendly especially Susana, she was very tentative and immediately assisted me with my banking. I felt welcoming and will definitely come back and open an account.

Great customer service And a very good bank in El Monte been…read morewith them for over 20 years

My account was locked so I called to have them unlock it for me. I was put on hold for over 10…read moreminutes on my 15 min break. I had to hang up to get back to work. This is horrible customer service.

My favorite bank place i love it that there is no long…read moreline of waiting. Clean. See you next time.

Do not believe their promotion for starting a bank account and setting up direct deposit they said…read morethey can't find my information so I'm out of $300 that I was hoping of getting snake alert false advertising