Went here recently because I was interested in seeing some cars that I saw online. Upon first entrance the front desk staff was so rude. Not sure if they were training since there were 4 people at the desk. Prior to coming in I have already made an appointment to view the cars I was interested in. I was ready to walk out right after getting checked in with the front desk staff. They acted as if I was bothering them by asking for the salesman I had contact with. Literally right when I walked in they all just stared blankly at me and didn't say anything until I said something. Just an arrogant entitled attitude. Everything with my salesman was great though. He was very nice but even nicer to me once he found out I already had a check ready to buy a car lol... I didn't end up buying my car here and purchased my car at another dealership with a lot better service. read more

Great sales and finance service from Wei Wei Wang and Jose Mendoza in Finance. Wei Wei was excellent at answering all questions I had and was an excellent communicator. No pressure. When going to finance, Jose explained all the products and the benefits of them. Due his explanation of Gap Insurance, and putting no money down on a $72k vehicle, I purchased Gap Insurance. I highly recommend Longo Lexus especially Wei Wei and Jose in Finance. No pressure either great communication. read more

Longo Lexus - 2026 Lexus TX 350 AWD Luxury - Car Dealers Near Me - El Monte, California

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I am loving my TX 350, thank you Chris for helping me through the process of purchasing my car

I just sold my car to Longo Lexus. It was awesome to do the deal with Nelson. He is a very nice guy, try his best for the customer. Highly recommended my friend to purchase car from him read more

I was very disappointed with my experience at Longo Lexus. I walked around the showroom and looked at several vehicles through the windows, but not a single salesperson acknowledged me or offered assistance. There were several employees standing around talking inside the building and others sitting at their desks without customers, yet no one made an effort to greet me. I came prepared with cash in hand and was ready to purchase a vehicle that day. I've been a loyal Longo Toyota customer for more than 20 years, and I was excited to move up to a Lexus. Unfortunately, the lack of customer service completely changed my mind. It's disappointing to see such poor attention to potential customers, especially from a dealership with Longo's reputation. Too bad customer service needs to improve. I'll be taking my business to another Lexus dealership. read more

They always manage to scratch something on my car and not to mention so difficult to get appointments on weekends. read more

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I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a Lexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada. read more

The representative at longo named Shawn Castillo helped my wife and I pick out and lock in on a deal for a 4runner hybrid premium. He made sure to go out of his way and check for any and all available options with reasonable pricing as well. He was not hesitant to answer any of my questions and he was extremely friendly for the car buying experience. No hassles, no troubles, pure professionalism and straight business. It was a smooth process and I couldn't recommend Shawn enough. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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Just did a purchase on a tx 500 2026 ! Saul Gaitan thank you ! Amazing customer service made us feel rite at home comfortable he met all of our expectations will definitely recommend him to family & Friends! He helped with all our questions and concerns thank you again ! read more

Great service!! I was helped by Peter Zhang and his manager was also Peter. Both were great honest people and took care of us on our trade in. Another HUGE plus is that they have a great kids area which is a big help when spending a lot of time shopping around for cars and doing the paperwork. Overall, never going to any other dealership other than Longo read more

Brought our car here for service for the first time per a friend's recommendation. I regret that we didn't buy our car here. When it's time, we will. The place is massive, yes they are busy but they have a system. So everything went smoothly. My advisor Man Wong was straight to the point. Texted me with updates of the service. Provided us with a loaner car. Everyone is nice and helpful. And without requesting, our car was washed. We are willing to drive all the way here from now on. Thank you! read more

Thank you to (GM) Ian & everyone for reaching out just know it's appreciated. On a positive note: Don't think twice about this Dealership. I love my New Lexus! I had the pleasure of working with Fiona over email who was very understanding of everything. I told her my budget, my needs & wants especially for my kids, and how I was willing to travel for my dream car. Well she made it all happen exactly how I envisioned it. Although, Christopher was very helpful & ended my transaction smoothly while understanding my concerns. He made sure my family was happy & we walked out with the car we wanted. He understood how we traveled just to get to this dealership. Big thank you to Sales Manager Lawrence who made my family feel comfortable & welcomed. He was super attentive to my kids while I was finalizing the sale. He ended our experience here with a positive note. read more

Longo Lexus has a great parts department. Their inventory aligns to their website, and grabbing parts for my 400h and rav4 has been a breeze. read more

10 stars!!! Francisco is the BEST!! Top sales this is the third car we purchase from longo! 2 out of the three and were with Francisco. This time it was my sister that needed a Lexus suv. He is patient and we always find what we absolutely love! The 2025 NX is killer and fully loaded. Thank you Longo and Francis!! He's a legend 12 years and counting! read more

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I only buy my cars from Longo/Penske. They are the best in business when it comes to price, transparency, and honesty. No pressure and no hidden fees like other dealers. I ordered a GX 550 and was helped by Thomas Ramos. I was told my other dealers who had the vehicle I was looking for with crazy mark up that Longo will take over a year to get me what I want and will not het back to me nor will they give me my deposit back. Thomas made it happen in under 4 months! He got me exactly what I wanted it and was very helpful throughout the process. Once I got to the dealership, I was met by Thomas, and was in and out in less than 30 minutes. He was very accommodating, attentive and respected my time which is hard to find and car dealerships these days. Thanks again for the great ride and the superb customer service. read more

I've been going to Robin Ho since I bought my car back in 2020, and honestly, he's one of the best service advisor/mechanics I've ever worked with. Not only is he excellent at what he does--fast, efficient, and clearly knowledgeable--but what really sets him apart is his honesty. In a world where some mechanics can upsell or exaggerate issues, Robin has always been straightforward and sincere. He tells you exactly what's going on with your car, what needs to be done (and what can wait), and gives solid advice. I've trusted him with my Lexus for the past four years and never had a single issue. Now that I'm selling my car, I'm going to miss having him as my go-to. But if I ever own another Lexus or need anything done, I'd go back to him in a heartbeat. Highly recommend. read more

Employees friendly & accommodating, place huge & very clean. Free coffee, tea & chocolate. Delivered the vehicle on time as promised. Thank you for washing it too. read more

When I was a freshman in high school my uncle would take me to Lexus car meets around southern California. After seeing the cars, I promised myself that I will one day own a Lexus. *side note* I tried to convince my parents to get me an IS300 as a first car... yeahhh.. that didn't happen. Lol. I've been to the Longo area before, but to go to the Toyota side. I was finally ready to step my game up and go to the Longo Lexus side. I had a great experience here. Saw a CPO Lexus on the website and requested a quote. The next day, I receive an email from Isaac, letting me know about the price and if I'll be available to stop by for a test drive. I scheduled my test drive for the next day anddddddd that's all she wrote! During the inspection of the car, Isaac noticed that some of the rims had a little curb rash, so he told me that Longo will take care of it, I just needed to bring the car back in. They even provided me with a loaner. Very easy process. Great customer service. Would highly recommend Longo Lexus to anyone looking to get a Lexus. read more

Came here for an oil change at 730AM on a Saturday and requested a loaner vehicle. Note: if you request a loaner, the oil change will take 4 hours vs 2 hours if you wait on site. We decided to just wait instead and it surprisingly finished in about an hour. You can walk to the target next door while you wait too. They also text you updates vs calling you (which I prefer). Only issue is that when they tried to remove the previous mileage sticker (from Glendale Lexus), it wouldn't come off. Looks like they tried to scrape it off which unfortunately took off bits of our very expensive ceramic tint. They did inform us that they would speak to management to see if there's anything they can do so we are waiting to hear back. read more

Unfortunately I purchase an electric SUV at El Monte longo lexus, that requires maintenance every 5k miles, I have take my vehicle twice and every time I have to ask for a loaner or for a Uber ride to my house they have provided it after demanding and arguing with them. Now this is my 3rd. time and there's no way that they wold provide a ride to my home back and forth or for a loan car. They said that I have to pay or to wait for 3 to 5 hours at the dealer in order for them to do the service. Now the vehicle is acting strange and failing, I will make longo lexus responsible for any accident that this PLASTIC CAR could get me involved . "PLEASE DON'T BUY OR LEASE ANY VEHICLE AT LONGO LEXUS". Sincerely, Robert Guerra. read more

Very Rude Parts Staff! CHRIS CUCUTA argued with me on Saturday 2/8 @ 12:00pm wasting 3 hours and 3 trips of my time when buying $300 worth of parts giving me bogus info and saying a particular is250 plenum upper gasket was not for my car and my information I read from their Longo website was bogus. He even complains to his co-workers the issues he causes. 1. I wanted a superseded plenum upper gasket for a is250 17176-31170(New - Stronger Orange material), 17176-31050(OLD - fails prematurely) always go with the newer part number. - see video link (22:18) all 2GR/4GR motors Toyota/lexus: https://youtu.be/ING-RK7NJ-c?si=PxU5ZwAFwG6nNBSg 2. He argues with me and says it is not in stock and says the part I want is bad info due to his knowledge (He pulls the old PN to sell me) but at the end of the day they have the newer PN available - see pic. 3. Called Cerritos Lexus(parts confirmed to fit,) looked up Lexus parts now, Bell Lexus and EBay and seems like nothing is wrong with what I was trying to order. - fits see pic. I guess I'm ignorant and should be yelled/argued with for being ignorant but end of the day, when you line up both plenum gaskets side-by-side they both FIT! read more

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( Longo Lexus Service Dept ) Ms. Rios made the entire service experience shockingly smooth -- the kind where you keep waiting for something to go wrong, and it just never does. I'm genuinely very impressed. She's sincere, knowledgeable, and blessed with that rare superpower called common sense. She kept me informed the entire day without me having to chase updates, which honestly feels like winning the service-department lottery. Big thanks again, Ms. Rios, and Happy Holidays. read more

So I usually come to Longo once a year for an oil change since I don't drive too much, and I'm usually out of there after two hours for a simple service. However, this time, it wasn't as smooth. In fact, had to wait almost double the time that it usually is. For the price too, it's honestly not worth paying that much for such slow service. While the service advisor apologized for the delay, given how I was in a time crunch, it was pretty inconvenient. Also, they cut down on the snacks or breakfast items to merely a few Costco bars. At least they still have their coffee machines and other drinks, but I don't even consume that anymore other than water. Restroom was clean though. Just a disappointing experience this time around otherwise. read more

I took my rx500h to fix the recall This service is one of the best Lexus in S Ca they provide loan car.the waiting room free bottle water and two coffee machines with to many options they have tv and desks with computers with internet and comfortables chairs and sofas for customers use when your car is in service I highly recommend this dealer for all your car services read more

I want to thank Isaac Kim for the fastest and easiest transaction I've had when buying a vehicle. He was amazing with communicating, keeping me updated, and notifying me when a vehicle that I might like became available. He was super helpful and understanding. Patient. He matched the deal from another dealership and was able to match my appraisal for my trade. Isaac made it happen and was able to take home a 2025 RX 500h in the color combo that is super hard to get! If you want to purchase a vehicle from Longo, talk to Isaac. I highly recommended him, and I will be doing business with this dealership and with Isaac again. Again, thank you Isaac for making this happen for me. read more

Longo Lexus - 2025 Lexus RX 500h in Iridium with Rioja red interior. - Car Dealers Near Me - El Monte, California

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Loyal Customer for Life - James Nguyen & Kelly Yang Are the Real Deal I don't usually write reviews, but James Nguyen (Pre-Owned Manager) at Longo Lexus absolutely earned this one. I purchased my Lexus IS 300 about three years ago, and unfortunately the vehicle recently experienced a manufacturing-related defect. Here's the important part: Longo didn't technically have to cover the expense of the repair -- it wasn't something they were obligated to take on. But James stepped in, listened, and genuinely worked to find a solution. No runaround, no excuses -- just real leadership and customer care. He made it happen, and I'll never forget that. On top of that, Kelly Yang (Service Representative) was amazing throughout the process. kept me updated consistently, explained what was happening. The communication alone was top-tier, and that's rare these days. Because of James' integrity and Kelly's professionalism, I'm a loyal customer for life. My next car will 100% be from Longo Lexus, and I've been a long-time Longo customer already -- but this experience cemented it. I'll also be buying my teenager their next vehicle through Longo because I know we'll be treated right. Best customer service. Outstanding. Reliable. This is exactly why Longo Lexus has the reputation it does. Thank you again, James Nguyen and Kelly Yang -- you turned a stressful situation into a lifelong customer relationship. read more

Came here 2 weeks ago to look at a vehicle and Isaac Kim helped me out from the start. He was very helpful, very professional with a great sense of humor. At no point did he ever make me feel uncomfortable or under pressure. He made me feel very comfortable the entire time. He was flexible being able to work with what I sought after and everything worked out well. Everything went smooth from the test drive to the paperwork. I did end up finding out later that my car had a HUD issue that was in need of attention and Issac went above and beyond and quickly found a solution for me. Also want to give a big thanks to Man Wong for his professional communication and for taking care of the issue and everything is all good now! Also want to say thanks to Zihuan Long for his excellent service! read more

Ask for Jerry Wu, Tony Minarto and Rony Parada when you decide to purchase a car here. Good people. NO DRAMAS.

Thank you Samantha Garcia for setting up my appointment & asking that I text her a picture of the damage to my car. Thank you Man Wong for getting me in and out with this unusual service/repair. As I was exiting my apartment parking garage on a very windy Sunday a thick 6 foot long tree branch fell to the side of my car, ripping off the drivers side rear view mirror. I called Longo Service. Samantha answered & I explained to her what happened. She checked that part was at Longo, gave me an estimated cost, and scheduled my appointment. I came in at 7:16am and was out 9:30am. Great Service from these two in particular. read more

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Mixed. I walked into the dealership and the front person was very helpful in directing me to where I needed to go. However, as I exited, the one guy for the security parking did not help direct me. They only aregued with me that there was no exit. All they had to say was this is a closed lot and the exit is over there. He did not even direct me. Just letting you mnow if its the one guy watchi g your cars, then they should be able to direct you instead of being stand offish. read more

Fantastic dealership! Sergio Orosco was a pleasure to work with, he communicated every step of the way!

Chris Tenorio was the sales person we worked with over a few weeks to get my Nxh. We are in. San Diego and he made the process very smooth. We tried to work with locals dealerships but they were not willing to help us get a car we wanted and they were being very difficult. His responsiveness and attention to our needs made the purchase experience so positive! Highly recommend! read more

I am super happy, a couple of days ago, I bought a Lexus 25 NX 250, through Ms. Monica Lopez, she is very professional, knowledgeable & Patient, Lexus is my favorite, I love the efficient & nice customer service, highly recommend to my family & friends. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I just want to show appreciation to the Longo Lexus Collision team for taking care of my vehicle while it was being repaired due to a unfortunate hit & run. Enrique Estrada & Saul Gutierrez did a phenomenal job communicating with me & giving me periodic updates about the status of my vehicle & making sure my insurance & other parties insurance was aware of the situation. What steps needed to be taken in order for me to have my vehicle fully repaired in a timely manner. Thank you, Michael Cabrera, for taking initiative for making sure my vehicle was ready to go the day I was ready to pick it up. Great customer service & did make me feel comfortable. read more

Sales Review! Recently purchased used Lexus and it was one of the best buying experience. No pressure and sale rep was transparent, friendly, and knowledgable. I want sincerely highlight the transparency of this dealership; everything is up front without ANY hidden cost. My used Lexus came with dealership warranty which indicates that this dealership stands behind their cars. Highly recommended!! read more

I went to this dealership for the first time with my family and had no problems at all. Wei wei helped us find the exact model we needed and gave us a test drive which really solidified our love for the car. He was extremely friendly and made the experience so efficient and enjoyable. I would highly recommend him and Jose in finance as they were both very pleasant to work with! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Had a really great experience at Longo Lexus over the weekend purchasing a new vehicle. I have worked with other dealers before, but the team at Longo really goes above and beyond. It's rare to find people doing things the right way these days, so hats off to these guys for putting in the work and care. This experience was nothing other than positive. Thanks Marc, Thomas, Dennis, LT and Jonathan. You earned my business over the rest. read more

Longo Lexus is my go-to dealership for anything related to service and taking care of my Lexus! Located in El Monte, conveniently right off of the freeway exit. For any appointments, it's super easy to schedule using their online booking system, mobile app, or a quick phone call to the dealership. It takes no more than 5 minutes to schedule, quick and easy. The interior is modern and clean -- even offering complimentary refreshments like coffee and sodas. If you want to wait for your car, there's plenty of seating inside. I've been bringing in my Lexus to Longo since September 2023. From regularly scheduled check-ups to repairs to maintenances (ie. oil changes, tire rotations, & more), they do all essential services to make sure your Lexus is running seamlessly. My service consultant James Dahlstein has been and continues to be a pivotal factor to my phenomenal experiences at Longo Lexus. He's always knowledgeable, personable, and extremely helpful when I bring my Lexus in for service. He takes the time and care to communicate information and updates about my Lexus before, during, and after my car service so that I understand what the service of my visit will entail. Whenever I receive my Lexus back, it always feels brand new with his care. I fully trust that my Lexus is in the best hands with him. With his high quality customer service, I've become fond of Longo Lexus as a whole and will continue to bring my car in for the great service they always provide. Major shoutout to James D for being the best service consultant and for amazing customer care, always. read more

Great experience working with the long Lexus salesman. Chris was amazing. There was no pressure and it was a smooth sale. Very happy with the product. read more

Customer Service review From someone who works in customer service also, I called to request a loaner for my RZ program when I first called a was greeted by a young lady and took down my info and said they would call back to let me know availability. I said ok sounds good to me. I was then called back by Daniel representing himself as the President of service, he proceeded to tell me that my car was ineligible for the program. Mind you I have used the program times before with not issue. I was a confused by this since clearly my car has always been eligible for the program since I purchased the car. I tried to explain the situation to him and he proceeded to repeat himself in a very condescending tone, as if I didn't understand what he had said. He told me to call corporate so I can fix my app for the program which I have done many times before and they always tell me the same thing I tried to explain that but DANIEL did not want to hear it . It was his way or the high way, sorry but I thought I was the customer here ? Needless to say the customer service was DISAPPOINTING!!!! I will be escalating this since I felt so belittled when he spoke to me like I was an idiot! Calling corporate after this review to make a complaint! read more