I want to thank Isaac Kim for the fastest and easiest transaction I've had when buying a vehicle. He was amazing with communicating, keeping me updated, and notifying me when a vehicle that I might like became available. He was super helpful and understanding. Patient. He matched the deal from another dealership and was able to match my appraisal for my trade. Isaac made it happen and was able to take home a 2025 RX 500h in the color combo that is super hard to get! If you want to purchase a vehicle from Longo, talk to Isaac. I highly recommended him, and I will be doing business with this dealership and with Isaac again. Again, thank you Isaac for making this happen for me. read more

Longo Lexus - 2025 Lexus RX 500h in Iridium with Rioja red interior. - Car Dealers Near Me - El Monte, California

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Thomas and Marc where very helpful and made this buying experience good I was in and out in 2 hours everything was ready for me when I got there everyone was very nice highly recommended if your looking for a new Lexus or a new car read more

The service center technician are the best, we had an emergency, big screw in our tire. Because we didn't make an appointment I felt we were being punished my wife said the same thing, In the pass I have bought two Lexus and Toyota, I feel the customer service need to be checkout ( Am 80 years old) I will not change a tire on the road side or freeway. I have a 30,000 mile service, I"ll be going somewhere else for my services. Very disappointed in customer service this incident could have been resolved quickly & only would have taken 20 mins or less of their time but we waited 4 hrs to service the tire. I didn't expect that. I'm very disappointed with their customer service. They should re-evaluate the circumstances of service calls. read more

Came here 2 weeks ago to look at a vehicle and Isaac Kim helped me out from the start. He was very helpful, very professional with a great sense of humor. At no point did he ever make me feel uncomfortable or under pressure. He made me feel very comfortable the entire time. He was flexible being able to work with what I sought after and everything worked out well. Everything went smooth from the test drive to the paperwork. I did end up finding out later that my car had a HUD issue that was in need of attention and Issac went above and beyond and quickly found a solution for me. Also want to give a big thanks to Man Wong for his professional communication and for taking care of the issue and everything is all good now! Also want to say thanks to Zihuan Long for his excellent service! read more

Thank you Samantha Garcia for setting up my appointment & asking that I text her a picture of the damage to my car. Thank you Man Wong for getting me in and out with this unusual service/repair. As I was exiting my apartment parking garage on a very windy Sunday a thick 6 foot long tree branch fell to the side of my car, ripping off the drivers side rear view mirror. I called Longo Service. Samantha answered & I explained to her what happened. She checked that part was at Longo, gave me an estimated cost, and scheduled my appointment. I came in at 7:16am and was out 9:30am. Great Service from these two in particular. read more

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Great experience at Longo Lexus. Sergio was fantastic. Super helpful, knowledgeable, and easy to work with. He made the process smooth and stress-free without any pressure. read more

Mixed. I walked into the dealership and the front person was very helpful in directing me to where I needed to go. However, as I exited, the one guy for the security parking did not help direct me. They only aregued with me that there was no exit. All they had to say was this is a closed lot and the exit is over there. He did not even direct me. Just letting you mnow if its the one guy watchi g your cars, then they should be able to direct you instead of being stand offish. read more

I went to this dealership for the first time with my family and had no problems at all. Wei wei helped us find the exact model we needed and gave us a test drive which really solidified our love for the car. He was extremely friendly and made the experience so efficient and enjoyable. I would highly recommend him and Jose in finance as they were both very pleasant to work with! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Chris Tenorio was the sales person we worked with over a few weeks to get my Nxh. We are in. San Diego and he made the process very smooth. We tried to work with locals dealerships but they were not willing to help us get a car we wanted and they were being very difficult. His responsiveness and attention to our needs made the purchase experience so positive! Highly recommend! read more

I am super happy, a couple of days ago, I bought a Lexus 25 NX 250, through Ms. Monica Lopez, she is very professional, knowledgeable & Patient, Lexus is my favorite, I love the efficient & nice customer service, highly recommend to my family & friends. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Great experience working with the long Lexus salesman. Chris was amazing. There was no pressure and it was a smooth sale. Very happy with the product. read more

Customer Service review From someone who works in customer service also, I called to request a loaner for my RZ program when I first called a was greeted by a young lady and took down my info and said they would call back to let me know availability. I said ok sounds good to me. I was then called back by Daniel representing himself as the President of service, he proceeded to tell me that my car was ineligible for the program. Mind you I have used the program times before with not issue. I was a confused by this since clearly my car has always been eligible for the program since I purchased the car. I tried to explain the situation to him and he proceeded to repeat himself in a very condescending tone, as if I didn't understand what he had said. He told me to call corporate so I can fix my app for the program which I have done many times before and they always tell me the same thing I tried to explain that but DANIEL did not want to hear it . It was his way or the high way, sorry but I thought I was the customer here ? Needless to say the customer service was DISAPPOINTING!!!! I will be escalating this since I felt so belittled when he spoke to me like I was an idiot! Calling corporate after this review to make a complaint! read more

Bought my first car here a few weeks ago and had the pleasure of working with Tomson Diep. He was very helpful and made the process go by super quick. He also ended up helping out my aunt a few weeks later when she bought a car. Thank you Tomson!! read more

Sales Review! Recently purchased used Lexus and it was one of the best buying experience. No pressure and sale rep was transparent, friendly, and knowledgable. I want sincerely highlight the transparency of this dealership; everything is up front without ANY hidden cost. My used Lexus came with dealership warranty which indicates that this dealership stands behind their cars. Highly recommended!! read more

I had the pleasure of working with Tomson Diep on buying a new car for my sister. He was very accommodating and respectful to my family and I as soon as we walked through the door. He was very informative about the kind of car we were looking for and helped us test drive the car. Thanks Tomson! read more

Longo Lexus - New Is300F Sport! - Car Dealers Near Me - El Monte, California

Chris Tenorio is very experienced, knowledgeable and easy to negotiate Excellent Service He is number 1 Definitely recommend him to anyone Thank you very much Chris read more

Not sure why my review did not show up under my normal account but here it is again. We had such a great experience with Lexus Longo! Dennis Lo was are sales rep and he was wonderful, knowledgeable and made our process of buying a a new car easy! We HATE the process of purchasing cars but NOT any more. We drove 1.5 hours because of the horrible experience we had at our local dealerships. Jonathan was the person who delivered our car (MUCH SOONER THAN PROMISED) He was patient, knowledgeable and kind! Helped us figure out how to operate the key points on our car and we could not have been happier! Having it delivered was an awesome feature they provide and a game changer for our busy schedule. If you are asking yourself if it is worth driving to Longo to purchase a car....JUST DO IT! So glad we did! Thank you! read more

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Longo Lexus is my go-to dealership for anything related to service and taking care of my Lexus! Located in El Monte, conveniently right off of the freeway exit. For any appointments, it's super easy to schedule using their online booking system, mobile app, or a quick phone call to the dealership. It takes no more than 5 minutes to schedule, quick and easy. The interior is modern and clean -- even offering complimentary refreshments like coffee and sodas. If you want to wait for your car, there's plenty of seating inside. I've been bringing in my Lexus to Longo since September 2023. From regularly scheduled check-ups to repairs to maintenances (ie. oil changes, tire rotations, & more), they do all essential services to make sure your Lexus is running seamlessly. My service consultant James Dahlstein has been and continues to be a pivotal factor to my phenomenal experiences at Longo Lexus. He's always knowledgeable, personable, and extremely helpful when I bring my Lexus in for service. He takes the time and care to communicate information and updates about my Lexus before, during, and after my car service so that I understand what the service of my visit will entail. Whenever I receive my Lexus back, it always feels brand new with his care. I fully trust that my Lexus is in the best hands with him. With his high quality customer service, I've become fond of Longo Lexus as a whole and will continue to bring my car in for the great service they always provide. Major shoutout to James D for being the best service consultant and for amazing customer care, always. read more

This is long overdue, but I had an absolute blast working with Robin as my service advisor, and I can confidently say he exceeded every expectation. From the moment I walked in, Robin made me feel welcomed, informed, and genuinely taken care of. One thing that really stood out to me was how straightforward and honest he was. At no point did I feel like he was trying to upsell me on services I didn't need--something that, let's be honest, can sometimes happen in the auto service world. Instead, Robin clearly laid out what my car actually needed, why it was important, and what could wait. That kind of transparency and integrity made me feel confident that I was making the right decisions. It's clear that customer service is Robin's bread and butter--he doesn't just go through the motions; he takes real pride in ensuring I felt heard and respected. He took the time to explain everything about my car's service in detail, making sure I understood what was needed and why. His passion for cars shines through--especially knowing he's worked with F1 cars in the past. I originally chose this service center because of all the glowing reviews about Robin--and I'm so glad I listened. He's the real deal: knowledgeable, passionate, kind, and incredibly professional. I'll absolutely be coming back, and I look forward to working with him again in the future. Highly recommend! read more

I called Longo Lexus with a concern about the rear camera in my car not showing a clear image. Joseph Olvera, a Lexus Technology Specialist, called me back and provided exceptional support. He patiently explained the reason behind the camera issue and even sent me a picture showing how to adjust it. Joseph was not only knowledgeable but also very respectful and kind in the way he communicated. I was extremely happy with the way he treated me and the quality of service he provided. Thank you, Joseph, for going above and beyond! Longo Lexus service department really care about their customers and I recommend this people to everyone. read more

Very pleased with your salesman Tomson Diep, he was friendly informative and made me feel comfortable. From his greeting to explanation of the Lexus features to financing plan and maintenance. Tomson answered all my questions. I would definitely recommend Tomson to anyone looking for a Lexus read more

Longo Lexus - Driving off, not until Tomson explained the dashboard and how to use the extra features. - Car Dealers Near Me - El Monte, California

Monica helped my family get our new car for my mom and she was very helpful and patient with all our questions. She was great at giving us the best price possible. Would definitely recommend her if anyone is looking to buy their new Lexus! read more

THIS PLACE IS A SCAM, just runnn!!!!! I brought my Lexus in due to a common radio issue where it keeps rebooting. I was charged $230 just for a diagnosis, only to be told that the only solution is to replace the entire radio--for over $4,000! No alternative solutions, no repairs, just an overpriced replacement. It feels like they are more interested in making money than actually helping customers. If you're experiencing similar issues, I'd recommend looking for other options before paying these outrageous prices. read more

Man Wong is an amazing Service Advisor. I had to come in on a Saturday without an appointment because the battery in my car needed to be replaced. Man got me in, had the battery tested and replaced and the cost was not bad at all! In fact, it was cheaper than 2 other local dealers had quoted me. The wait was a little long since I was a walk in and they were very busy but Man kept me updated on my vehicles progress which my husband and I really appreciated. read more

5 Stars! A Refreshing Car Buying Experience I'll admit, I usually dread going into car dealerships. My wife and I were in the market for a new car and honestly, I was expecting the usual back and forth and endless negotiations. But from the moment we walked in, we were greeted by Tomson, and let me just say this was hands down the best car buying experience I've ever had. There was no pushy sales pitch, no dragging things out. Everything was quick, transparent, and smooth from start to finish. Tomson is incredibly honest and made sure we understood every step of the process. We didn't have to deal with the usual stress or runaround that comes with buying a car. If you're in the market for a new car, do yourself a favor and ask for Tomson. I highly recommend him you won't regret it! read more

Never had a bad experience here. Been going regularly for scheduled maintenance for about 4 years. Beau and David P are my favorites. Very upfront and helpful. Also their waiting area is top notch with wifi, outlets everywhere and comfortable seating. I get more done there than at my work office lol. And I've always been able to get a loaner when I need it as long as I ask in advance of my appt. I don't think anyone can convince me to go anywhere else. Once in a while I get things for my car done with a family member's shop but I always end up coming back here for regular maintenance because of the efficiency and amenities. read more

Longo Lexus has always been my favorite place to visit, not only because my car needed servicing but because service here has always been top! While the car is being serviced, you may use their guest computers or enjoy complimentary drinks and work in the lounge. Their website had changed a bit since I last visited, and a simple oil change went from about $90 (2018) to $210 for a "package" that included some basic checkups. I didn't think much of it because of inflation and what was included in their package. When I had arrived (an hour late because my battery died - oops), Beau communicated the service and expectations. I was quoted a 2 hour wait (vs 3 hours on phone) and despite changing from "wait at Longo' to "call when ready" back to "wait at Longo," Beau was accommodating and helpful. When service was complete, Beau was extremely thorough and professional with the list of recommendations from the service technicians. Hilariously, service totaled to the point at which I might as well consider purchasing a new vehicle - though not surprising considering the age and mileage of my vehicle. What I appreciate the most was that Beau did not pressure me into getting any or all services on the "recommended" list. Instead, he communicated the ones that were most urgent because of safety, let me make the decisions, and followed up if I had any questions the following week. But the snacks... please bring back the snacks :( Also note that the coffee machine is finnicky. A latte did not come with milk but instead dispensed water. One trick that I did was mixing coffee with hot vanilla... not the same but close enough! read more

Went to this dealership on Saturday May 3, 2025, with the hopes of test driving the Lexus TX. Me & my husband were looking to buy a midsize SUV. The saleswoman made us feel like such an inconvenience the whole time. Took us to the underground lot to show us the car. They are in such tight spaces, she didn't pull it out until she realized my husband couldn't get in to see inside of it. Then offered to pull it out. I had to ask to test drive it. Instead of her offering it. She was on her phone a lot, very preoccupied the whole time. Once the test drive was over she suggested talking numbers but realized another client of hers came in & asked if she could send me numbers instead. Her other client was more important I guess lol we said yes cuz my husband was over the saleswoman and left. To this day she still hasn't sent me any numbers or pricing. She missed out on a sale. That same day we went to Crown Lexus in Ontario & bought a Lexus TX & were treated amazing! Do yourself a favor and drive to Ontario! Everyone at Crown Lexus is AMAZING! read more

Went in a few days ago to buy a new car, we were helped by Chris and Jose. Absolutely loved our experience, they've been extremely helpful- even helping us set the car up etc. I went back in 4 days after getting my car because I had some general questions after driving it and Jose answered every single one and even helped me fix the issues I was having getting my phone to connect and setting the correct time on my car. Everything has been a 10 star service and if you're in the market to buy a car now (time is crazy) see them! They will make your car shopping experience a breeze! Both Jose and Chris were absolutely amazing- so much so that my father is going back to them for his new car because they literally have gone above and beyond for us. read more

I love Lexus Longo! My experience with Lexus Longo was excellent! I want to personally thank Gabriel Morones and Rony Parada for their help with my Lexus journey. They both offered me and my girlfriend outstanding customer service while visiting Longo. When it comes to car dealerships I would rank Lexus Longo as a top tier customer service dealership with Gabriel and Rony on their team. I will be sure to return to Lexus Longo with this amazing customer service. Thanks to Gabriel and Rony! read more

My husband and I are super Happy with our 2025 Lexus Rx350 hybrid purchased . From test drive to choosing the correct option ... Lease or purchase my sales consultant Tony Minarto takes his time to understand us and Tailor the car to our best interest. My husband is very picky of what he wants on his new Lexus . Tony spend a lot of time searching his very low inventory to accommodate . Tony is very efficient , knowledgeable about the new 2025 . He is able to clearly explains the big difference between the 2024/2025 model in a clear precise way ! Kiddos to u. Job well done Tony !!! read more

Longo Lexus - He is even taking the sweet time to help us program the car w our smart phone . Thnx for taking the extra miles ! - Car Dealers Near Me - El Monte, California

RAUL DONIS gave award-winning service to my mom, explaining how to use everything for a very long time 5 out of 5 Stars definitely the best customer service in Southern California! Thank you ! read more

They've been great. I've been working with them for years. The flatbed truck drivers are also not only so professional but to very respectful to my time. Recently, I found out Matt, the driver, folded the car cover which I left it on the ground. He didn't need to do that, his task was to just pick up the car... My service advisor, Robin, he's been extremely caring to my car's needs, proactive, and pays attention to keeping the maintenance cost low... all and all, I feel that the people who work there love cars and I can feel it read more

Welp, I got a bit of an unexpected call last night. Hieu had an unexpected cancellation on an allocation for a GX550 on the lot. I snatched that puppy up faster than jello shots at an AA meeting. Hieu and Van were fantastic and really made me feel like part of the Longo family. Van installed my paper tags for me and Hieu walked me through all the features and functions of my new car patiently and thoroughly. Did I mention that this is one of like 3 California dealerships that does not try to rip off their customers with dealer markups??? That kind of integrity is worth something. read more

Update to my initial review: After I expressed my concerns to service center rep and posting my review, I received response, as well as this reply to my review that suggested they may have found the cause of my ICS sensor issue. While I appreciate the follow-up, and that the service center end up waived the $225 charge since there is no work was done to my car, but I can't help and feel that this experience should have been handled better from the start. As a long-time Lexus owner, having owned four Lexus vehicles and always sharing positive experiences with friends and family, this service experience was disappointing. Lexus builds beautiful and reliable cars, which is why I've remained loyal for so long. However, experiences like these, where customers are left feeling nickel-and-dimed can really sour that loyalty. It's frustrating, especially for owners whose warranties have expired, to feel that they're being charged without clear communication or an efficient path to resolution. If Lexus wants to keep its loyal customers, it's essential that they maintain a high standard of customer service to match the quality of their vehicles. Without that, even the most reliable car can lose its appeal. read more

Quality goes down after covid reopen No more snacks. Just drinks and health bars Customer service is still ok up to the point and people are friendly Rental car department are very rude. The little kid there seems like he just wanna work his job and go home. No courtesy didn't take off all seat cover and then ask you to turn on the key and show your tanks and said just bring it back the way it is now. So I just took a photo What an experience. Very cold very rude and not Longo read more

Longo Lexus - Car Dealers Near Me - El Monte, California

This is a text the service technician James sent me today! Hey Glenn, hope you are doing well. I am just following up since your last visit. Let me know if there is anything you need in the future, as I would be more than happy to help with any future service needs. I was also able to review your google review. So terribly sorry you felt that this was the worst Lexus dealership. We really did try our best with accommodating the parts discounts. Clem and myself also tried our best in explaining that the recommendations had nothing to do with the rear fuel pump. In your review , you mentioned how there was a recommendation for the front and rear fuel pump, but that was actually not the case. Again, let me know if there is anything else I can do to help. Please have a great remainder of your week! Best, James D. I knew the part that was broken on my GS350 was in my engine bay, but to my surprise as I looked up the parts on Longo Lexus service order, 4 out of the 5 parts needed to be replaced said location rear of vehicle! And until I got home to look up the part numbers, I had no idea that the parts listed were for my rear fuel pump! So who is lying James, you or your service order? read more

Absolutely amazing service! Shout out to Chris T for the customer service and kindness he showed us. My husband called last week to out a deposit down on a Lexus GX550 and Chris helped him out. Within days he kept in touch with stock coming in and by Sunday a contract was sent, signed, delivered! Thank you for making the process so easy and seamless. Didn't even mind driving the 2 hours north to pick up my car. Absolutely in love! Thank you, again! We will definitely be back! read more

Wow what a wonderful experience I had here at Longo Lexus! I was greeted by Simon Hovanessian. Once I arrived to the dealership, I asked if I can test drive my new Is 350! Simon was extremely helpful and got the car out and ready for me to test drive in the front of the dealership. I fell in love with the car! He went the extra mile to follow up with anything I had questions about or if I needed anything else! Out of all the salespeople I have encountered throughout my car buying processes, Simon stood out to me the most with his honesty, work ethic, and kindness. Thank you guys all at Longo Lexus!! read more

Longo Lexus - Lexus is350 F Sport - Car Dealers Near Me - El Monte, California

Just had the BEST experience with Marc Fata. Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I committed and said he had a line on an EXACT match to my request. MSRP. No add-ons. No fees. My build request was: -Nori -Black roof -black/olive interior -cool box -wireless key -HUD -ML sound His build he lined up had all that AND the traffic assist and tonneau. I don't mind those options, but wasn't hunting for them. He had me fill out the paperwork online and send $500. Just completed transaction. He hustled to get me in and out from opening of the dealership. EVERY promise was honored. He was truthful from start to finish. The single EASIEST and BEST car transaction I've ever had. Total timeline from first contact to painless delivery was a few days. Vehicle had 4 miles on odometer. Drove my 24' LC up to snap pics of it in front with delivery photos. Brought a second set of hands to get them home. CALL and ask for Marc. The man WORKS for the deal! read more

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