I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and beyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars. read more

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called earlier today and spoke with John to explain my current lease situation. I was very clear that I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere read more

Service center - great. Friendly and very helpful and considerate staff. Have been taking my car there for years. Sales center - waste of time. Took my car in for an appraisal for a trade in after my service. Never heard back despite repeated attempts reaching out. Kept getting passed around on trying to just get an update. read more

This story has sad and good news. The short of it -- I parted with my '16 VW Tiguan this past weekend. In the years that I had it, it was reliable, comfortable and got us through the worst -- the Eaton fires. After that event, it wasn't the same in performance. But, going back to VW in Pasadena, and really mulling it through, we came to the decision to transition. Glad we did :) So the good of this story: 1. service team -- Wendy gets an A+ at customer care 2. sales team, worked with Gino and Mark, was understanding and supportive. All that said, looking forward to this new chapter with an outlook to new and positive experiences all down the road in our new of Victorious Worthy vehicle-- Vroom!!! Thanks to VW of Pasadena! read more

I recently leased a 2026 Tiguan SE from here and had an amazing experience! Carson, Billy, and Andrew were super nice, got me a great deal, answered any questions I had, and were very transparent and responsive throughout the whole process. Highly recommend this team and location! read more

Arsalan Baig was a huge help transitioning out of my Atlas lease into my used ID4 Finance! The process was easy from speaking to Mike on numbers and prices to signing off with Dominic. They walked through everything with me and ensured I covered every number with them and that I was satisfied with it. This is my 3rd car with them and it wont be my last. Looking to upgrade later once the kiddos start popping out. read more

Every Aspect of This business is influenced Positively by the Management of Karl... Already sounds like a relative or someone affiliated with the dealership... This is NOT the Case....Look at all my reviews for validity I am Picky.... I have worked with Karl for a few years, and he is HONEST and FAIR...Please bear in mind we are speaking of a Car Dealership! I leased a ID4 after talking to Karl. Bear in mind he told me Bob wait a year as there are some hiccups with the Id 4.. I thought who the hell says that...?!...So I got a Subaru Forrester and told my wife when it is time to make a change I am going straight to Karl. I did and have been supremely happy... I will be turning in my car next year and i will go straight back to Karl...Honesty...integrity and likability... read more

My husband and I had the best car buying experience at Volkswagen Pasadena, and it was all thanks to our fantastic salesman, Billy Ott! We came in to test drive the 2025 VW Jetta and were expecting the typical high pressure atmosphere you often find at dealerships, but Billy completely blew those expectations out of the water. From the moment we met him, he was exceptionally great at his job. He was knowledgeable about the features of the Jetta and explained everything clearly and patiently. He genuinely seemed focused on making sure that we were comfortable and that the Jetta was the right fit for our needs. Because of Billy's professionalism, transparency, and exceptional service, we felt completely confident and ended up purchasing the Jetta on the same day! If you are looking to buy a new VW, we highly recommend asking for Billy! Five stars all around! read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

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Billy had us in and out so quickly! We saw the most perfect Jetta for our daughter listed online, called Billy who confirmed its availability, and he had it ready to test drive right when we arrived. We have had nightmare experiences at other dealers where they had us there for hours trying to upsell and play games with us, but Billy kept it friendly and to the point and we were out the door with the keys in a couple of hours! We will definitely work with him again when we need to do this for our son in a couple of years. read more

We bought a brand new Atlas from VW Pasadena. The whole team was phenomenal! Very attentive and communicative. No games or sneaky stuff that other dealerships do. Kevin went above and beyond helped get the exact vehicle we wanted and made sure our whole experience was great. Arsalan spent plenty of time during the test drive going through all the features and helped us set everything up when we purchased the car. We felt very supported during the whole test drive and purchase process including afterwards too. They have been reaching out to send videos and help with any questions we have. Truly above and beyond! I cannot recommend this dealership enough. Thank you VW Pasadena!!! read more

We shopped around lots of SoCal VW dealers before leasing a Taos and the Pasadena dealership had by far the best and most transparent deals. Billy was a rockstar and made the whole process very seamless for us. read more

5/5 stars for Kingsun! what a friendly and warm personality in the VW service department. My baby sister had her VW serviced twice, and both times were smooth sailing with Kingsun's help. He's professional, genuine, and makes the whole experience stress free--definitely someone who deserves recognition for great customer care read more

I had the misfortune of losing my beloved car with 160k miles on it, and I was devastated. I wasn't sure what kind of car I wanted, but I knew I needed something quickly to get me back to work, and I knew I wanted an electric car or a hybrid. I made an appointment after I checked the Costco auto program, and Arsalan showed me the ID.4 He was very chill and gave me time to consider my options. I decided to buy the ID.4 because the price was so good in a sea of costly CPO cars. Mike and Dominic also helped out and made the process of actually buying the car quick and painless. They also gave me free sunglasses, and didn't say anything when I hugged my old car goodbye. Highly recommend. read more

Volkswagen Pasadena - My blue id.4 - Car Dealers Near Me - Pasadena, California

My second time at VW Pasadena. Service was top notch and the entire sales experience and the team there are the best! Drove all the way from west side to trust them with my car buying experience and they made the process so easy and fast! Avoid the other VW dealerships in town and go to this one. You won't be disappointed. Yosom, Jorge and Dominic are the ones to see! -Michael R read more

We had a wonderful experience here and really appreciated everything that Mike, Ramiro, Andrew, and Wally did for us. Thank you all! read more

We decided to lease our Volkswagen Atlas because of the outstanding service we received from Cade Guevara at Volkswagen Pasadena. From the very beginning, Cade was incredibly kind, patient, and professional. Since our English is not very strong, we were quite nervous at first. However, he explained everything clearly and took the time to make sure we fully understood each step. He treated us with genuine respect and care, which made us feel completely comfortable and confident in our decision. We have been enjoying our new Volkswagen Atlas very comfortably, and everything has been going perfectly with no issues at all. We are truly grateful for the excellent experience, and it was Cade's exceptional support that made us choose to move forward with our lease. Thank you again for everything -- we're very happy with our decision! read more

We had a fabulous experience with the service department. Tom was our contact person, and he was so attentive and genuine. Will recommend this dealership to our friends and family. read more

I reached out in search of a Taos within my budget. Ramiro was extremely helpful and efficient. I explained what features I wanted and how much I wanted to spend. He immediately went into action, gathering the information he needed, he maintained consistent communication and honored my preferred communication type (via text). He very quickly provided me with an option within my budget along with a link to view the vehicle and all the specifics. While I did not move quickly enough to grab that particular Taos, Ramiro followed up with me, offering an alternative that was even better than what I initially wanted. He sent all the documents I needed to secure the car and I was able to fill them out electronically prior to my arrival. Andrew Perez was able to get me all squared away with my new contract and I was able to drive off with my new Taos with all the bells and whistles I wanted and at a price point I felt comfortable with. Thanks for making this a pleasant experience. read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

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Carson got me in and Billy made the deal happen. I think that's why they call Billy "Goose Gossage", cause he can close! I came in to upgrade my lease on an id4. Everything went smoothly and I never felt like I was swimming with sharks. The staff, including Billy, Carson, Mike, Dominic and Andrew were all really friendly and great to joke around with. Wendy and Tom at the Service center were the reason I went shopping at this dealership. The service is always top notch and I am loyal. Thanks Pasadena VW! read more

Amazing service and friendly staff. Leased a 2026 Tiguan and everything was done effortlessly. Highly recommend

I had a terrible experience at Volkswagen Pasadena, and honestly, I'm still shocked at how poorly I was treated. I went in with a simple request--to help identify a noise coming from my suspension. Instead of actually trying to help, the service advisor (a skinny blonde guy--unfortunately I didn't catch his name) completely brushed me off. He immediately told me they would need to keep the car all day, then started giving me a condescending explanation about how there are "millions of components" and they'd need to do a full inspection... basically talking just to avoid helping. What really crossed the line was when he suggested I should just get rid of the car because it's "probably too old" and buy a new one. That's beyond unprofessional--it's insulting. What makes this even worse is that I'm a returning customer. Just last year, I spent $17,000 + at this same dealership to replace the engine. And this is the level of service I get? I ended up going to Volkswagen Downtown LA instead, and the difference was night and day. The service advisor immediately took a test drive with me, quickly identified the issue, and got it fixed. I ended up spending about $2,500 + (also did additional work), and I'm actually happy I did--because they treated me with respect and professionalism. Avoid Volkswagen Pasadena if you expect basic customer service. This place clearly doesn't value returning customers. read more

This was my second time here for a car. I drove home with a new GTI -- Ramiro and Kevin took great care of me and made me feel welcomed. I told them what I was looking for, and we were able to settle on a deal within an hour. They were fair and worked with what I had. The next day, I returned to drop off a key for my old car. Ramiro noticed that my new car had water spots and asked if I wanted to have it taken care of. read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

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I recently purchased a vehicle for my mother through the Costco Auto Buying Program, and I have to say Volkswagen Pasadena delivered one of the smoothest experiences I've ever had. From the moment I submitted the initial request, Carson was communicative, transparent, and on top of every detail. I've used the Costco program several times at different dealerships, and while most have met expectations for a straightforward process, something about this team truly stands out. The hand-off to Arsalan in Sales was seamless. He was professional, pleasant, and carried forward the same level of attentiveness and customer care that Carson had established. This type of consistency between team members is rare, and it should be the model other dealerships follow. I'm not sure who their manager is, but if you're reading this: I spot-check quality assurance for financial institutions, and I know what to look for in an operation. During my short time at the dealership, everything I observed reflected efficiency, professionalism, and a well-run environment. And lastly, Andrew in Finance was an absolute delight to work with; something you don't often get to say about the finance portion of a car purchase. He was thorough, respectful, and never overbearing. My mother is extremely happy with her new vehicle, in the exact color and build she wanted. Great job to the entire team. Highly recommend Volkswagen Pasadena. read more

Arsalan & Team were Fantastic! Smooth process, well informed and easy to make a deal! I recommend VW of Pasadena to everyone I know and will likely buy a 5th and 6th VW vehicle there soon! Thanks guys! read more

I have an older Jetta Hybrid that started exhibiting transmission problems in November, culminating in a stalling on Hill Street in the middle of the Dodgers parade the Monday after the World Series. I dreaded taking it in so close to the holidays - right before Thanksgiving. Tom gave me the good, the bad, and the ugly with empathy and professionalism. He arranged for a loaner car - a 2025 Jetta that I would seriously consider if I could swing another car payment. Today, I picked up what seems like a brand new car. Tom even gave me tips for where I could get my tinted windows replaced (VIP on Altadena). Very satisfied that I have stuck with VW over the years, through Dieselgate and beyond. The folks at VW Pasadena give me that assurance. read more

This was my second time purchasing a car from Volkswagen Pasadena, and just like the first time--it was fantastic! The whole team is always incredibly kind, helpful, and most importantly, low-pressure. There's no hard balling or upselling--just a super chill and respectful vibe from start to finish, which I really appreciate. I had my eye on a very specific Taos I wanted and Alex tracked it down for me. He let me take it for a spin, walked me through all the differences between the Taos and my old car, and answered every question I had without rushing or pushing. I was working with a very tight budget, and the only way this was going to happen was if the numbers truly made sense. Alex understood that and genuinely advocated for me, going back multiple times to get me the best possible deal. And he did! The entire process was quick, smooth, and stress-free. Can't recommend Volkswagen Pasadena (and Alex!) enough. I absolutely love my new Taos, thank you again! read more

Walked in on a Tuesday evening around 5pm, looking to get a car for my Mom as a gift. Went through the entire showroom and outside to look at some cars on my own. No one was around to greet me or asked if I needed help. As I walked back in and took my time walking through the entire showroom again, someone appeared and asked if I've been helped. The person asked if I had an appointment and that they will look for help. Didn't realize I needed an appointment either. Waited around for a bit longer and decided to leave. Told the person who asked me if I needed help that I was leaving (he was outside talking to another colleague). His response was that everyone was busy and didn't care that I was leaving. A simple, "I'm sorry about that, can I get your information" or something would have been helpful. I've been to many dealers in the past and this dealer made it seem like they didn't care for my business. read more

The best VW dealership in LA. Ramiro was very helpful throughout the car buying process.

This is not your normal dealership. They have exceptional deals and are super transparent and honest about what they can make work. When you go, be sure to ask for Gino. He's the most grounded, calm and professional rep we met while shopping for cars. read more

Wendy is service department is terrible. First i call in advanced to see if i can come in and they said its not busy nobody at all. I went right away then all sudden they're packed with 47 clients?? Second they didn't have the license plate light replacement available which is understandable not to have those type of parts in stock. Then she tells me she can't reset my oil change light since i did not get an oil change with them/service. However when i go to the dtla dealership they have the part, and had no problem offering me to reset the light for me. They also over charged me saying its going to be $160 to change the light meanwhile im in the dtla dealership getting charger $90 for the parts including the labor. Shady ass service at the pasadena location i would rather go to dtla location. They offered no solution nor was attentive to my situation. read more

The service AND sales department are both wonderful. Very efficient, friendly and so helpful. Ron Hancock was very helpful with my service appointments and made everything so easy. Carson Grueter was amazing in the sales department and made my new lease the easiest I've had. Big John showed me the ropes of my new car and answered all my questions and Dominic Barilla was a great finance guy. So nice and easy to chat with. Even gave me a protein bar! Highly recommend Pasadena VW read more

My experience with VW was amazing as it always is. I have owned VW's before. and Billy is awesome He's very down to earth and not pushy but also extremely informed and loves the brand it shows. I've always found the customer service at VW sales and repairs to be super friendly, helpful and professional, Thanks VW and Billy once again for a beautiful new car and a great experience! read more

After trying to work with several local dealership who acted like they were doing me a favor, I was really pleased to find a customer service focused business to buy my car at Volkswagen Pasadena. There are lots of VW dealers near me, but this team was so good that I was willing to drive 100 miles to pick up my car! The internet sales manager (Carson) was really straightforward and easy to work with. He made sure the car was prepped and ready by the time I got there. The sales agent (Arsalan) was amazing. He worked with us when we got there and did everything to make sure I was comfortable. He even gave me his cell number and I have not been shy about texting him when I have questions about the car and he's been really great responding or even researching answers if he doesn't know. The process was as painless as it gets, and I would not hesitate to recommend you buy your next VW here. read more

Best Car Buying Experience! VW Pasadena is amazing! Kevin gave us the best deal on our ID.4--honest, transparent, and no games. He connected us with Carson and Billy, who made the process easy and fun. Billy was clear, detailed and relaxed. Dominic in finance was great too--fast, professional, and experienced. The whole team has been there a long time and truly knows their stuff. We looked all over and no one came close to their deal or service. Highly recommend! Thank You VW Pasadena (Eddy and Debra) read more

I wanted to thank Ron Hancock for handling my warranty issue with my 2018 VW wagon, I first tried 2 dealerships in my area one whom i purchased my car from, and that would be good old Mckenna VW, both dealerships declined to take my vehicle in for warranty repair without first a $750 deposit at Cerritos and $200 deposit at Huntington Beach, when asked why was being charged for a "leaking roof" which turns out to be a very common problem with this particular car model, I was told this was VW of America "thing" that all cars have to pay a deposit then be refunded "if the car is actually under warranty" i quickly reported this to VW of North America and lets just say Mckenna will be in for a rude awakening. Now back to Pasadena i made an appointment over the phone explained my issue gave my cars information to clarify that i was indeed still under my new car bumper to bumper warranty and all i was told was "when would you like to bring the car in" Pasadena did not ask me for any money for a deposit , they did not ask me any stupid questions just straightforward and to the point. Upon Arrival meet Ron and he was very responsive when i texted him, he updated almost every day on what was happening to my vehicle, he was even apologetic when a part ordered for my warranty repair was lost during shipping and he quickly ordered another from another supplier. Thank you again, now your probably wondering why the 4 stars? Not 5 ?. When I arrived to pick up my car i was given the keys by another associate since Ron was out of the office, when i i opened my car door its looks as if my interior was in shambles, my seats was scuffed , my door since my car is beige was marked by i can only tell as shoe marks , now i understand that my warranty repair involved removing and installing a brand new complete headliner and thats a big job, so im sure the technician had to work and struggle moving around my interior trying to remove and install that big part. What i did not understand is why give me the car back when you know perfectly well that the mess made was not cleaned up, i appreciate you Pasadena but this is something you have to ask yourself would you give back a car you worked on in this condition back to the customer? I told the other associate and a porter came and did a wipe down of the panels and tried to remedy the stains. Unfortunately my new beige headliner has scuffs and greased finger prints all over and the fact is my only stain was in the back where the water damage issue when i came in, now the whole new headliner installed is marked everywhere which i now have to take to my detailer address the stains, once again truly thankful to you VW Pasadena as you honored my factory VW warranty but this is a simple fix which i hope you address to your technicians and porters that a vehicle worked on can not be delivered back to the owner this way...... **updated and response to Karl the manager who replied back through YELP. Thank you Karl for your reply unfortunately now that you see some of the pictures i had to spend money to clean up the mess made by your technician , I once again want to emphasize i thank your dealership with helping with my warranty repair but I now can not stand what was done to my interior after, I pride myself by taking care of my car now i just paid my detailer as the headliner as you saw in some pics is basically black along the edges and finger prints all over during its installation at your dealership, you really want to remedy this issue? i first would appreciate a phone call from you, you have my number and this a "long shot" but pay for the cleaning simple as that., ... read more

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If you're reading this, you're one of many who are fearful to step into a car dealership because the process can be so daunting. But let me tell you, the staff here are welcoming and so easy to deal with. Not overly pushy. They know they have a great product and that sells itself but the staff makes you feel right at home! RAY was so knowledgeable and not an aggressive salesman, I felt at ease. Also, we moved much of our dealings to text and I will admit I bothered him after hours (sorry Ray)!! And he was very responsive. I purchased an ID.4, my first Electric car and RAY is the man when it comes to this model! So much great advice! I was lucky they had a very low mileage Certified Pre Owned which added 3 years to the existing warranty. This car was clearly babied, looked factory fresh! They threw in 4 new tires and detailed it too! I could go on and on. Great experience ! read more

Volkswagen Pasadena - Car Dealers Near Me - Pasadena, California

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I visited here last weekend to give my mom some support while she bought herself a new-used car. We both figured it would be good to have some backup so she wouldn't be swindled or taken advantage of and end up paying too much for a car she'd regret buying. Turns out, we had the totally OPPOSITE experience! Noah was absolutely amazing to work with: friendly, relatable, and it really felt like he was on our side when we started working with other people on the cost specifics. Mike was so helpful in providing his honest opinion on the trade-in we had brought and some alternative solutions to any barriers we came across. Our finance contact, Andrew, helped us stay within the desired price range when adding additional coverage gave us some sticker shock. The team at Volkswagen Pasadena quickly assuaged our fears of the car-buying experience and made us feel well taken care of throughout the morning. If you're looking for a VW, I HIGHLY recommend coming here!! read more

I haven't yet got my car back so I will definitely update this review later on today this is solely based on this mornings experience and it was excellent I was helped by Ron I can I'm in a rush needing to get back to work and they helped me out immediately getting me in a uber and back to work much appreciated and thank you for the fast friendly service! read more

I bought a CPO Arteon from VW Pasadena last month and had a terrific experience. Gino and Omar made the sales experience a breeze - very transparent and honest, patient and responsive on all my questions, while Dom and Andrew in Finance were efficient and no-pressure on any add ons. Car was in washed, full of gas and ready to go when I arrived. I bought this car remotely, sight unseen. Gino provided plenty of photos and answered all my questions. Dom sent me all the paperwork via email and made the signing process smooth and easy. Definitely would buy from VW Pasadena again! read more

Billy at VW pasadena really made the process of buying my new GTI so easy and smooth, as a GTI owner himself it was great to chat about all the cool specs and features. Andrew in finance also made the paperwork part just as painless. If you are considering a VW or a new car in general, give the team at VW Pas a call! read more

Volkswagen Pasadena - My new GTI - Car Dealers Near Me - Pasadena, California