If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands out. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers. read more

Came here to service my car, and returning my lease because this is the closest dealership to me. Both of the experience I had were not pleasant. Services: I waited for 2 weeks for a loaner car to be available, so I can get my car fixed while my car was not drivable at one point. My service advisor promised me that my car will be washed and charged when I pick it up. The car was fixed for sure, but it was not washed or charged. I did not get the services that I was promised. Returning my loaner car: when I pulled up to the drop off my loaner car, I was not greet by "good morning/ good afternoon." Instead, I was greeted by "have you filled up the gas tank?" I was not happy with the greeting, so I said, "yes, I even pull more, do I get a refund?" The guy said coldly, "you have to ask them (pointing at the advisors)." They then walked away. He was pretty rude. I am unsure if he was being treated by rude customers, but I was not rude to him and hoping that he can be a bit more polite. Returning the lease: I parked my car at the parking lot, and walked inside the show room. I told a staff that I was returning my lease, and this staff was friendly that he asked me to wait. However, there was an older gentleman sitting at the second desk yelling out loud to the staff who was helping me, "check the charging cable to see if that's missing!" I told the gentleman, "the cable was untouched for 2 years, and brand new. Do I get a paid back for keeping things new?" He said no and walked away. I have 1 star for the staff who help with my lease return. This might be a good choice that I am not getting another car from them because of the poor services. They gave me a sense that they were trying to pick on customers and charge for extra if possible. It was an absolute unpleasant experience. I hope management can address these concerns to keep loyal customers happy. read more

I'm very excited to write my second 5 Star review about the great customer service at Audi Pasadena!! About 1 & 1/2 years after my original purchase in August 2024, which was a wonderful experience, I realized that I had completely misunderstood the terms of my extended warranty. I contacted the dealership and General Sales Manager Ivan Lai listened to my concerns, offering several solutions. On top of that, he 100% corrected the situation and kept his promise to issue me a full refund. This is my fourth Audi and my fifth one will definitely be another purchase from Audi Pasadena!! Life is imperfect, things happen...how RARE it is to have a misunderstanding be COMPLETELY rectified. That's TRUE service, throughout the sale and well after!! Thank you Ivan Lai and Pasadena Audi!!!! read more

Audi Pasadena - Lve my A4 S-line from Audi Pasadena!!! - Car Dealers Near Me - Pasadena, California

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New dealership, new location, 1 MB and 2 Audis (not from here) and 8 years later, somehow we got the same treatment by the sales people. Ok marginally better because they at least talked to us this time instead of ignoring us completely. We left and bought a car from a different dealer the same day. I left a full review of my experience on Google and the business owner replied (thanks for replying), but I'm truly not sure what you can do for us at this point. I'm back on a Yelp binge and wanted to share my repeat experience of being treated dismissively cause, again, I guess we didn't seem like we could get the salespeople a quick sale off the lot and therefore not worth their time. Dress your best and don't ask too many questions if you go! read more

To anyone considering purchasing, financing, or leasing a vehicle at Rusnak Audi Pasadena -- I strongly recommend you reconsider and explore other dealerships. Long story short, I financed a 2017 Audi Q7 3.0T 2017 in October 2024 for my family. At first, everything seemed great. The salesman, Ricky Torres, was helpful, the financing terms seemed decent based on the information I provided, and I put $3,000 down. The process felt smooth and straightforward. Fast forward exactly one year later -- October 2025 -- my wife calls me while I'm at work, terrified for her safety and our kids'. While driving them to school, the car suddenly started jerking and completely stopped in the middle of the road with oncoming traffic. A transmission warning appeared on the dashboard. When I contacted the service department to explain the situation, I was shocked by the response. The representative told me, "I don't know what else to tell you, but that's your problem." That level of customer service, especially in a potentially dangerous situation involving a family vehicle, is completely unacceptable. Please be cautious and do your research before doing business here. read more

Back again at Audi Pasadena, and this time Taylor talked me into upgrading to the new 2025 Audi Q6. Honestly, after driving a Q4 for two years, I was close to giving up on Audi since that model didn't impress me much. But the deal they offered was too good to pass up... so here I am. I have to say, this dealership is top-notch. Taylor made the whole process seamless. All I had to do was drop off my old car, sign the paperwork, and I was out with my new ride in under an hour! If you're thinking about getting an Audi, definitely hit up the team here. They'll take care of you and make the process as smooth as possible. read more

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Great experience, after many stereotypically negative experiences at different dealerships, Audi of Pasadena felt like a breath of fresh air. I was assisted by Mr. George Assatouri, he was wonderful to work with. He helped make the process of selling my previous lease from another dealership, and leasing my new car a breeze. I have already recommended him to personal friends and family, and I figured I should share my experience on Yelp as well. read more

Audi Pasadena - 2025 Audi Q3 - Car Dealers Near Me - Pasadena, California

This review is specifically for the service and loaner team - I have not worked with the sales team at all. My third Audi has a defect (or defects) that I'm guessing has something to do with it being a pandemic era build. After two years of no issues whatsoever, suddenly the car became problematic and has been in and out of service for nearly a year at this point. While there's no clear resolution yet, the service team is very helpful and accommodating in trying to troubleshoot and find out what's going on. I would advise anyone going through a similar situation to understand that car problems have everything to do with manufacturing and NOT the techs trying to help; if they are making the effort to repair the car that's all we can ask of them. I have previously had successful repairs and replacements here, at both the current and past Pasadena addresses. My only reason for 4 stars is that I feel communication could be more consistent and organized. It's uncomfortable to have a conversation or send a message that progress hasn't been made but I would rather hear that than nothing. If a service rep is out of town or unavailable, someone else must be responsible in communicating updates. Like I mentioned this part has been hit or miss. Loaners are a major issue here and anywhere else in Southern California; again this is a corporate issue rather than site-specific. While it's beyond frustrating to bring your car in and not be offered something else to drive, or offered something with half the features of your actual vehicle, this again is out of everyone's control and from my experience here I am very happy with their efforts to help me. Sera is a gem and she has consistently been able to improve each experience I had when things were otherwise not going my way. I feel my requests and concerns are really heard by her and for me, that goes a really long way. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

This is my second time visiting Audi Pasadena, and I continue to be impressed by the professionalism of the staff. I worked with Christian P. (Service Sales Advisor) this time around. Much like Anthony, who assisted me previously, Christian was an excellent listener. He took the time to understand the specific issues I was having with my Audi, and most importantly, the car issues were fixed perfectly. It's a great feeling to have the car back on the road running as it should. Christian was also kind enough to coordinate an Uber for me to get home and sent the link directly to my phone, which made the logistics of the appointment very smooth. The only reason for the 4-star rating instead of 5 is a recurring theme with the communication. Just like my previous experience, I found myself having to initiate the follow-up to get a timeframe for when my car would be ready. I would have appreciated a proactive update rather than having to check in myself. Overall, my experience has been good. They are respectful of my business and my time, and they get the job done right. read more

Consistent disappointment from the service department. I've had two basic service appointments for oil changes and both times the service department never started the service with no explanation other than they forgot. When I called to check the status they said they close at 3:30 it was 3:15 and was again told that everyone had gone home they close at 3:30; it was 3:00 when I called and was on hold for 15 minutes. Do not recommend this Audi, go anywhere but here. read more

It has taken me four months to write this review because I genuinely hoped Audi Pasadena would do the right thing. Instead, I was misled, dismissed, and ultimately sold a vehicle they could not legally transfer ownership of. In October, I purchased a 2023 Toyota Highlander XSE and was told I would receive the title to register the car within 30 days. At the 60 day mark, I contacted the dealership and was told there was some issues with the previous owner but that I should have my title in a few weeks. I reached out to the DMV and was told the car was still registered to the previous owner. At this point, I called Audi Pasadena (numerous times by the way, I had to call sales department to even get someone on the phone) and spoke to the Used Car Sales Manager, Joseph, and he insisted the car was in my name and that I was mistaken. He was very rude over the phone and made me feel crazy. The DMV confirmed otherwise and he was wrong. Finally after three months of not receiving the title, I had to threaten legal action to General Manager, Khalid, for them to finally admit there was a title issue in New York with no timeline for resolution. They were unable to legally transfer the title to me. I acknowledged that this was a rare occurrence and returned the vehicle and received a full refund. When I brought the vehicle back to the dealership, Ivan, the General Sales Manager, was the one who was in charge of handling the paperwork. This is when the experience became much more insulting. Ivan repeatedly emphasized how difficult this was for the dealership and how much money they would lose. Completely ignoring the fact that this has fallen on the buyer (me) and I was about to be without a car. He kept making little comments about how they were going to have to lose money on the interest for the car and it left a horrible taste in my mouth. At no point did the dealership take responsibility and I had to ask for an apology. Ivan then offered to "make it right" by offering to sell me another vehicle at cost, which is at the cost the dealership bought the vehicle for. He explained to me that he would show me the invoice and everything. After a few weeks went by, I saw a used vehicle on their lot and reached out to Ivan about it. The car was listed at $24,988. and after numerous texts he finally texts me back claiming the dealership cost of that vehicle was $24,353. When I asked for the invoice to verify this, he did not provide one. Instead, he sent a financing worksheet showing the same number, with no proof. I responded saying that this is not an invoice, simply a financing worksheet and he did not reply. It is extremely hard to believe that the dealership would buy a car for $24,353, and sell it for $24,988 ONLY MAKING $635 OF PROFIT ON THE SALE. If that was the case - THIS DEALERSHIP WOULD NOT BE IN BUSINESS. To sum this up, Audi Pasadena sold me a car without having the ability to transfer the title, failed to communicate honestly and only acted when faced with potential legal consequences. Evan then, they were unwilling to demonstrate genuine accountability or transparency. This experience cost me four months of my time, unnecessary stress and significant disruption to my life. And at the end of the day, I AM STILL WITHOUT A CAR. Buy elsewhere. read more

This review is specifically targeted to the parts department. My wife ordered a sunshade for her Audi Q3. Her and I both did not know there's two different part numbers for their shades for the same car. My wife accidentally bought the wrong one without knowing it and when I noticed it didn't sit correctly when deployed, she had already tossed the box. We went back to the dealership to do an exchange and the worker practically blew us off and refused to help us in any way. Audi being a luxurious company, I expected better customer service and a more professional experience. I'll no longer order parts from this location in the future. read more

I've had ongoing issues with both my Audi e-tron and the service department at Audi Pasadena, and this last visit was the final straw. My suspension light came on while driving, and the car suddenly started bouncing like it had hydraulics, it felt extremely unsafe. Several error messages appeared all at once, and I barely managed to get home. I called for a tow and had the car taken to Audi Pasadena for inspection. A few days later, they contacted by boyfriend and let him know it was a "computer malfunction." Honestly, that's hard to believe given how dangerous the issue felt. We specifically asked our service advisor, Cesar, to please run a thorough check since we didn't feel safe driving it. He said they'd need to put more miles on the car to test it, which we agreed to. Then, days later, he called to tell us the tire had a nail in it and asked if they should replace it. We told him the tires were fine when we dropped it off. He insisted that this must have been why the tire lights were on. We explained that there is no way there was a nail and the tire light has been on since day 1! We know how to read our tire psi levels and they were checked right before the car was towed. If the car had a nail in it when we dropped it off then why was that not told to us when he initially called us to tell us the car was ready and safe for pick up?! Cesar just kept arguing that our tire pressure light was on and it was because the nail was always in there when we kept telling him we checked the PSI and there was nothing in the tire then. He began acting like we didn't know what PSI meant. He was rude, condescending, and argumentative, and told me he was going to charge me anyway because he "didn't like the way we were speaking." I've never experienced such unprofessional behavior from a service advisor. On top of that, we never received a loaner car, and my car has now been in service for over two weeks. I've had issues with this car and this dealership since day one. The communication is inconsistent, the attitude is dismissive, and it feels like they just want to get cars off the lot without truly resolving problems. I do not recommend Audi Pasadena's service department, and definitely not Cesar as a service advisor. This has been one of the worst dealership experiences I've ever had. read more

Rudy and Daniel are lifesavers for my vehicle, and I'm incredibly grateful for their outstanding work. Their expertise and commitment to high-quality service truly uphold the Audi Dealership's reputation. Words can't express how satisfied I am with their dedication and the exceptional care they provided for my car. Noise issues are often among the most frustrating and challenging problems to diagnose, but Rudy and Daniel went above and beyond to pinpoint and resolve the issue. Their relentless efforts reaffirmed my decision to always trust Audi with my car's needs. I highly recommend this dealership--especially Rudy and Daniel. If your Audi ever requires service, they're the ones to turn to. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

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Brought my car in for maintenance and Cesar was incredibly helpful. Thank you so much for your patience and help.

Terrible dealer ever Right after they did a recall on my Q7, I got a Drive System Malfunction notice on my dashboard, at the engine rpm became not stable and looks like dangerous to drive back to the dealer . We have been calling with our service consultant multiple times for days , but no solution nor call us back . Requested to talk with supervisor and manager for couple times and no call back at all . We stop by the dealer today by other car but they ask us to call the tow truck by ourselves to drop off our vehicle. And they don't provide loaner cars because their waiting list is at least three weeks to a month according to the service guy. It's just ridiculous. I deal with all those luxury brand dealers, non of them work like this dealer . Highly recommend go to other dealers . Don't come to this ridiculous dealer . read more

Audi Pasadena - Drive system malfunction, but they still ask me to drive it to the dealer or call tow truck by myself - Car Dealers Near Me - Pasadena, California

Update: Car is still being worked on ! Arnold notified me yesterday on Wednesday they would be working on it all day! And the test drives will be Thursday and available to pick up in the afternoon! When I show up at around 1PM to my surprise they are STILL WORKING ON IT BUMPER IS STILL OFF?! And they told me it would be 50/50 today and that I would be notified around 3:30PM. It is now 4:50PM I called service spoke to Jules who is a blessing through all this ! And they gave her the round around saying they would call me back etc. they are off at 5PM !!! They are avoiding me at this point ! I have a trip on Saturday and was told by Rudy the service would be done by Tuesday/Wednesday it's not set for pick up HOPEFULLY on Friday. Terrible terrible service they don't have a manager and are only managed by interim foreman's stepping up. Update : it's now 6PM and no answer and when I call the service department they just ignore me at this point not surprised I keep getting an Off site scheduler ? And whenever they try reaching out everyone is unavailable even the operator for the location just declines terrible service terrible service do not bring your car here save yourself the stress and worry read more

I came in for my 2yr maintenance and Rudy R was assigned to help me, and what a gem he is. He was helpful and concise with everything that was done and made the usually dreaded experience pleasant and quick. Gotta appreciate those that don't like to waste others time. Thank you! read more

This is mostly for service. I was going to be late to my service appointment...my fault, but when I called them they said they had no more loaner vehicles as they were on a first come first serve basis. I asked even with an appointment? The woman on the phone said they made a mistake with the fleet or something and were short cars. So basically even with an appointment they didn't have enough cars. I've been waiting so long to try and have this issue looked at that takes days that I can't be without a car for. Even when I take my car in for regular service I never get call backs when requesting updates. Becoming disappointed that I chose Audi read more

Just picked up my Audi A6 e-tron from them and I couldn't be happier. The whole process was smooth, no pressure, and the staff actually listened to what I wanted. They made everything super easy--from the test drive to signing the paperwork. The car itself is a dream. Seriously. Huge thanks to the team for making this the easiest (and best) car-buying experience I've ever had special thanks especially to Michael and Joseph! If you're looking for an Audi, this is the place to go. read more

I took my 2024 Q8 E-tron to Rusnak for 10K inspection and I was not aware of the high costs of these frequent, required inspections. We previously owned a Tesla Type S and did not have these high maintenance/inspection costs. No one at Rusnak offered us the Audi Care package, which would cover multiple inspections and cost about the same as one 20k inspection. It doesn't even make sense not to purchase it. We learned about Audi care the following day after the 10k inspection and made a few calls to inquire about it with no call back from Rusnak. I called Ontario Audi and received a detail quote within an hour. I will not be going back to Rusnak. read more

If I could give them 0 stars I would. my vehicle is still having issues for the same problem that I brought it in for over a year ago. They are gaslighting me and not fixing the car. Just keep telling me to add oil and bring it in for tests. Same story different year. I sent an email to the service manager, general manager, and sales manager, no response and its been over a week. I even called several times no one is calling me back. I've escalated things to Audi America but that takes time. Do yourself a favor an NEVER purchase a vehicle here or get your car serviced. They could careless about customer service. Ill be escalating my case to the California Bureau of Automotive Repair,BBB and filing a complaint with the California Attorney General ​ read more

I had a great experience here. I worked with one of the techs, Rudy, who had to put pressure on my warranty provider to cover the repair. I was initially looking at a bill of 7K plus so Rudy's ability to get it down by pushing them was really appreciated. He was on top of things, gave a damn, and very clear and patient in his explanations. Great service. read more

If you're shopping for an Audi, do yourself a favor and ask for George at Rusnak Audi. From start to finish, George was exceptional--he truly knows these cars inside and out and took the time to walk me through every detail. What really sets him apart is his follow-through. He checks in, keeps his word, and makes sure nothing falls through the cracks. You can tell he genuinely cares about his customers. George is not only a top-notch salesman, but also a great human being. Highly recommend! read more

Dealership engaged in boarder line bait and switch tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the special they sat us down and started showing us different numbers that were 10x the amount for the special. The manager claimed the special was a typo and that they would never sell a car for the price (that they listed on their website). The special had terms, cap cost, mileage, total payment... that's not a typo, that's an advertised deal. Manager made us feel like we were jerks for coming in for the special listed, and their sympathy/apology was very poor. Didn't feel our time was respected and there was no remorse for their error. read more

Audi Pasadena - Photo of their "typo" I hate when I'm typing and accident post a whole special and upload it to my website. - Car Dealers Near Me - Pasadena, California

Mind blowing customer service! Was driving up north and the tire sensor came on. Called and spoke to Jules and Carla about best options to check in with service. Met Gabriel, Terry, and Henry who went out of their way to check tire pressure and assure me that everything was fine with the tires. Great experience and really good people! THANK YOU! read more

Had an absolutely horrible customer service experience here, Once they've made the sale, it seems like they stop caring about the customer. I strongly recommend avoiding this place if you expect any kind of follow-up after buying a car. I purchased a used car from them at the end of July. The car itself is fine, but the salesperson tole me that it came with a specific feature, which was one of the main reasons I decided to purchase it right away. After bringing the car home, I discovered that the feature wasn't there at all. Since then, I've called the sales manager at least five times in two weeks. Every time I was told either that they weren't available or that I'd get a call back. Their customer service told me that they already wrote down all the information and will notice their sales manager but til this day, I have received no response at all. Be very cautious if you're considering buying from here. read more

This is the worst service department I have dealt with in 50 years. I have taken my cars here on MULTIPLE occasions for required recalls and every single time they can't complete the work in one day. Today for example, I made the appt and asked for a loaner car because of my previous experiences and was told no, because it would only take a couple of hours. I asked again when I dropped the car off and was agmain told it would be done in a couple of hours. it's now been 6 hours and it's not done. I called and was told it would be done "soon." I missed an appointment because of this. DONT USE THIS DEALER!!!!! read more

My car gave me a scary warning about the drive system malfunctioning and I couldn't drive it until the next morning. I was nervous about driving so I immediately tried to make an appointment to have it looked at. Both Audi BH (where I usually go) and Audi Van Nuys were booked solid until next week. I didn't want to wait so I looked at Audi Pasadena's schedule and they had openings at 9AM same day when it was 7:30 in the morning! Brought the car in at 9, they were very nice and greeted me immediately. Within a few minutes the service advisor Brandon came over to do a walkthrough and to talk me through the service. I decided to also do my tire rotation and oil change, both were very reasonably priced. I also had a rattling passenger door that needed to be fixed. After reviewing everything, Brandon promised to call later in the day to let me know a status update for the drive system malfunction error and the rattling door, after they did diagnostics. They called me an Uber and I went back home to work for the day. Around 2pm, Brandon called and advised me that the oil change and tire rotation were done and that they'd already inspected the car, fixed the rattling door (apparently a design issue with Q3's and the fuel line housing), and determined that the drive malfunction was due to a throttle fault (?). So they took out the throttle and cleaned it and put it back in. Brandon reassured me that it was just a one time glitch and that the car is in great shape and would be ready for pickup at the end of the day. I guess these things happen from time to time even if there isn't an issue with the car. Picked up the car at 5pm when it was finished, process was very fast and easy and they didn't overcharge me. The rattling door and drive system malfunction fixes were considered covered under warranty. So so happy with the speedy service done on my car at Audi Pasadena. Now I can enjoy my weekend without having to worry about car trouble!! read more

I don't know what is up with this Audi location but it's really gone down hill. I came here for years and now I think Im never going back. They have not answered the phone for weeks and their third party operators don't even answer. After being ignored for months I sold my car and bought a new Audi and for some reason I thought I'd try giving them another chance but here I am still being ignored and unable to connect to anyone. I left a negative review on google and they left me their generic number to call and "resolve the issue" well Ive been calling all day and no one answers. Its a f****ing joke. read more

Today I picked up my 2013 S5 convertible that has 105,000 miles (yes over 100 G's) from service and it is purring like a happy kitty! From day one mechanic Danny Rivas has been working on my car and over the years have incorporated service advisors Ian De Los Reyes and Christian Pompa to form my car's dream team! They are so knowledgeable, attentive and nice I almost look forward to having my car serviced. My car has only been serviced at Audi of Pasadena and exclusively by Danny Rivas and here we are at over 100,000 miles-Yeah! I will keep my car until it just stops or Audi builds another S5 without that silly I-Pad looking screen glued on the dashboard. Thank you Danny Rivas, Ian De Los Reyes and Christian Pompa, you guys are great! Osvaldo. read more

Was helped by an amazing worker, Jake N. He stayed in communication with me, letting me know what was happening to the car and really worked to problem solve the issue (which was cosmetic). Absolutely loved this location and experience, thank you! read more

Stellar sales experience working with Adrian Marin! I've been in the market for a new car for the last month and recently made a return trip to look at the Q3. On both visits, Adrian was very helpful, calm and extremely knowledgeable. Most importantly, he took the time to really listen and provided answers that were balanced and straightforward. Love my new Q3 and highly recommend working with Adrian if you are looking at purchasing an Audi! read more

After a pretty miserable experience with a different LA Audi dealership, John came through for me at Pasadena Audi. He got me an incredible deal on my Q4 e-tron and saved me from the horrible situation I had been put in. Can't ask for a better customer experience, honestly. Definitely renewed my brand loyalty! read more

I came to Audi looking to buy my first car! I wasn't sure exactly what I was looking for but John helped us and narrowed down our options until we picked the car! I recommend John to anyone who is looking for the best Audi for them! He was super knowledgeable and patient in explaining everything! read more

I had to bring in my car for a recall swap. Ill timing as it was the holidays. Yet, despite that the service center provided an excellent experience for me. Arnold was my service rep. Nice guy. Highly recommend. He was professional and easy to work with despite the holiday craziness. I scheduled the swap the day after Xmas and they were able to get my car out the same day. I hope everyone has the same level of excellent service that I received. read more

Loved working with James Gideon at Audi Pasadena -- his no-pressure approach is what made the purchasing process such an enjoyable experience; highly recommend working with him and huge kudos to their Finance team for not taking 8+ hours to get through the financing process! Would definitely be back for future car considerations. read more

Don't waste your time bringing your vehicle here for service. I scheduled an appointment in advance, dropped my vehicle off prior to my appointment, and was told the car would be completed that day. I requested a scheduled 30k service and diagnostics for a few warning lights that were coming on. I received ZERO communication for the remainder of the day. I left a voicemail for my service advisor, Christian and he did not return my call. I called a second time to discover the service department was closed. This was a Friday, it would've been nice to know that my vehicle was going to be in the shop over the weekend. I eventually got a hold of an operator (that I'm not even sure is onsite -- I think Audi may use a call center, so you are not communicating with anyone who is actually at the dealership unless you know it's the service advisor) was unhelpful, informing me that the service department is incredibly busy and I could try again another day. If the service department is so busy that they cannot finish an oil change, a tire rotation and putting the car on the computer for a diagnosis in a day (as promised), then hire more techs or stop taking appointments you cannot fulfill. I contacted the dealership again Saturday morning, proceeded to talk with a different operator who could not reach anyone in the service department. Frustrated, wanting an update on my vehicle, and also needing my vehicle, I made my way to the service department. While there, another customer was also complaining about the lack of communication from the same service advisor, as his vehicle had been in the shop for 3 days with no communication at all. Rudy, a different service advisor, checked the status of my vehicle to discover that nothing had been done with my vehicle. It sat on the lot all day, supposedly was brought into the shop in the afternoon, with nothing completed. I left with my vehicle, and Rudy claiming that he would notify the service manager, Jeremy of my situation and that Jeremy would call me on Monday to rectify the situation. Here we are end of day Monday, and I have not heard from the Jeremy. I am a loyal customer, who will return to a business time an again, if I feel I'm being taken care of and my time and investment are respected. Rusnak Auto Group claims to have "high standards, a professional atmosphere and a pervading sense of quality." This was not my experience at Audi Pasadena. read more

And noting that our service advisor helping us throughout the rat + coolant fiasco was Arnold. Thanks!

Probably a good place ONLY for vehicles that are under warranty. Out of warranty vehicles? You will be rolling a dice. My Q5's sunroof shade sagged while the vehicle was under their care. And they had the nerve to want to charge me to fix/replace the sunroof shade. And I had just the water pump replaced on this service center. Was going to pull the trigger on other repairs to be done on this same dealer. However, they just blew it. Whoever is instructing the service managers to have little to no wiggle room needs to be replaced with someone competent and know customer service. And I am one of the few who will go to the same dealership for service needs for the life of the vehicle-even when the vehicle is out of warranty-for service maintenance. Just like with the Japanese brand, Mitsubishi at Puente Hills, I still go and recommend that service center for Mitsubishi owners for their vehicle's service needs. Their sales department are not the greatest. However, that dealership, in my opinion, is being saved by their top notch service department. Repeat customer for Audi Pasadena's service department no more. Reviews on phone calls being ignored are pretty much true. Probably, it is the management's policy advising service managers to ignore the phone calls. Be wary of the 5 stars rating, either those are for their sales department, serviced vehicles under warranty, or fake review to boost the rating. Reviews for sales department is quite understandable to achieve a 5-star rating. Any competent sales professional will be able to make customers feel good while still profiting-sales and or lease transactions. read more