We just leased a new Audi for the first time and had a wonderful experience with Abigail Rojas, who helped us with every step of the process. She was always very positive throughout, answered all or questions and was a delight to work with. read more

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most straightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar. read more

Unprofessional and UNFAIR USED CAR experience Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time! read more

Absolute worst experience. Had a faulty charging port and they replaced the gas side nozzle instead. No apologies, no remedies. The charging port is still broken. read more

Came here to service my car, and returning my lease because this is the closest dealership to me. Both of the experience I had were not pleasant. Services: I waited for 2 weeks for a loaner car to be available, so I can get my car fixed while my car was not drivable at one point. My service advisor promised me that my car will be washed and charged when I pick it up. The car was fixed for sure, but it was not washed or charged. I did not get the services that I was promised. Returning my loaner car: when I pulled up to the drop off my loaner car, I was not greet by "good morning/ good afternoon." Instead, I was greeted by "have you filled up the gas tank?" I was not happy with the greeting, so I said, "yes, I even pull more, do I get a refund?" The guy said coldly, "you have to ask them (pointing at the advisors)." They then walked away. He was pretty rude. I am unsure if he was being treated by rude customers, but I was not rude to him and hoping that he can be a bit more polite. Returning the lease: I parked my car at the parking lot, and walked inside the show room. I told a staff that I was returning my lease, and this staff was friendly that he asked me to wait. However, there was an older gentleman sitting at the second desk yelling out loud to the staff who was helping me, "check the charging cable to see if that's missing!" I told the gentleman, "the cable was untouched for 2 years, and brand new. Do I get a paid back for keeping things new?" He said no and walked away. I have 1 star for the staff who help with my lease return. This might be a good choice that I am not getting another car from them because of the poor services. They gave me a sense that they were trying to pick on customers and charge for extra if possible. It was an absolute unpleasant experience. I hope management can address these concerns to keep loyal customers happy. read more

New dealership, new location, 1 MB and 2 Audis (not from here) and 8 years later, somehow we got the same treatment by the sales people. Ok marginally better because they at least talked to us this time instead of ignoring us completely. We left and bought a car from a different dealer the same day. I left a full review of my experience on Google and the business owner replied (thanks for replying), but I'm truly not sure what you can do for us at this point. I'm back on a Yelp binge and wanted to share my repeat experience of being treated dismissively cause, again, I guess we didn't seem like we could get the salespeople a quick sale off the lot and therefore not worth their time. Dress your best and don't ask too many questions if you go! read more

Back again at Audi Pasadena, and this time Taylor talked me into upgrading to the new 2025 Audi Q6. Honestly, after driving a Q4 for two years, I was close to giving up on Audi since that model didn't impress me much. But the deal they offered was too good to pass up... so here I am. I have to say, this dealership is top-notch. Taylor made the whole process seamless. All I had to do was drop off my old car, sign the paperwork, and I was out with my new ride in under an hour! If you're thinking about getting an Audi, definitely hit up the team here. They'll take care of you and make the process as smooth as possible. read more

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I'm very excited to write my second 5 Star review about the great customer service at Audi Pasadena!! About 1 & 1/2 years after my original purchase in August 2024, which was a wonderful experience, I realized that I had completely misunderstood the terms of my extended warranty. I contacted the dealership and General Sales Manager Ivan Lai listened to my concerns, offering several solutions. On top of that, he 100% corrected the situation and kept his promise to issue me a full refund. This is my fourth Audi and my fifth one will definitely be another purchase from Audi Pasadena!! Life is imperfect, things happen...how RARE it is to have a misunderstanding be COMPLETELY rectified. That's TRUE service, throughout the sale and well after!! Thank you Ivan Lai and Pasadena Audi!!!! read more

Audi Pasadena - Lve my A4 S-line from Audi Pasadena!!! - Car Dealers Near Me - Pasadena, California

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I had a great experience with the service department at Audi Pasadena, thanks to Anthony Ramirez. He was incredibly kind, professional, and went above and beyond by allowing my car to stay in their parking lot for a week while I made arrangements. His excellent customer service made a stressful situation much easier. If i could give more tha 5 stars, i would definitely give Anthony 10 stars! Thank you, Anthony--I truly appreciate your help! read more

This review is specifically for the service and loaner team - I have not worked with the sales team at all. My third Audi has a defect (or defects) that I'm guessing has something to do with it being a pandemic era build. After two years of no issues whatsoever, suddenly the car became problematic and has been in and out of service for nearly a year at this point. While there's no clear resolution yet, the service team is very helpful and accommodating in trying to troubleshoot and find out what's going on. I would advise anyone going through a similar situation to understand that car problems have everything to do with manufacturing and NOT the techs trying to help; if they are making the effort to repair the car that's all we can ask of them. I have previously had successful repairs and replacements here, at both the current and past Pasadena addresses. My only reason for 4 stars is that I feel communication could be more consistent and organized. It's uncomfortable to have a conversation or send a message that progress hasn't been made but I would rather hear that than nothing. If a service rep is out of town or unavailable, someone else must be responsible in communicating updates. Like I mentioned this part has been hit or miss. Loaners are a major issue here and anywhere else in Southern California; again this is a corporate issue rather than site-specific. While it's beyond frustrating to bring your car in and not be offered something else to drive, or offered something with half the features of your actual vehicle, this again is out of everyone's control and from my experience here I am very happy with their efforts to help me. Sera is a gem and she has consistently been able to improve each experience I had when things were otherwise not going my way. I feel my requests and concerns are really heard by her and for me, that goes a really long way. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Great experience, after many stereotypically negative experiences at different dealerships, Audi of Pasadena felt like a breath of fresh air. I was assisted by Mr. George Assatouri, he was wonderful to work with. He helped make the process of selling my previous lease from another dealership, and leasing my new car a breeze. I have already recommended him to personal friends and family, and I figured I should share my experience on Yelp as well. read more

Audi Pasadena - 2025 Audi Q3 - Car Dealers Near Me - Pasadena, California

This is my second time visiting Audi Pasadena, and I continue to be impressed by the professionalism of the staff. I worked with Christian P. (Service Sales Advisor) this time around. Much like Anthony, who assisted me previously, Christian was an excellent listener. He took the time to understand the specific issues I was having with my Audi, and most importantly, the car issues were fixed perfectly. It's a great feeling to have the car back on the road running as it should. Christian was also kind enough to coordinate an Uber for me to get home and sent the link directly to my phone, which made the logistics of the appointment very smooth. The only reason for the 4-star rating instead of 5 is a recurring theme with the communication. Just like my previous experience, I found myself having to initiate the follow-up to get a timeframe for when my car would be ready. I would have appreciated a proactive update rather than having to check in myself. Overall, my experience has been good. They are respectful of my business and my time, and they get the job done right. read more

I recently took my Audi Q4 e‑tron in for the 20,000‑mile service. When I dropped off the car, the service adviser, Henry Perez, told me the maintenance would cost $776.10. I was shocked -- it's an EV, and he explained the high cost by saying they "had to replace the cabin." I didn't argue at the moment. But when I reviewed the invoice, I saw they only replaced the cabin filter, which costs about $50. Nothing else. No major service, no EV‑specific maintenance -- just a filter. I filed a complaint with the Bureau of Automotive Repair, but Audi provided paperwork showing I had "agreed" to the cost, so BAR said there was nothing they could do. So I'm posting this as a warning: This dealership's service department behaves like sharks. If you experience unreasonable charges or treatment, take your business somewhere else. read more

To anyone considering purchasing, financing, or leasing a vehicle at Rusnak Audi Pasadena -- I strongly recommend you reconsider and explore other dealerships. Long story short, I financed a 2017 Audi Q7 3.0T 2017 in October 2024 for my family. At first, everything seemed great. The salesman, Ricky Torres, was helpful, the financing terms seemed decent based on the information I provided, and I put $3,000 down. The process felt smooth and straightforward. Fast forward exactly one year later -- October 2025 -- my wife calls me while I'm at work, terrified for her safety and our kids'. While driving them to school, the car suddenly started jerking and completely stopped in the middle of the road with oncoming traffic. A transmission warning appeared on the dashboard. When I contacted the service department to explain the situation, I was shocked by the response. The representative told me, "I don't know what else to tell you, but that's your problem." That level of customer service, especially in a potentially dangerous situation involving a family vehicle, is completely unacceptable. Please be cautious and do your research before doing business here. read more

Called left multiple messages regarding my lease return. Not getting anywhere. Horrible customer service as far as I'm concerned. They're charging me more to return my car after giving me an inspection quote. Do not lease VW / Audi. read more

If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands out. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers. read more

Consistent disappointment from the service department. I've had two basic service appointments for oil changes and both times the service department never started the service with no explanation other than they forgot. When I called to check the status they said they close at 3:30 it was 3:15 and was again told that everyone had gone home they close at 3:30; it was 3:00 when I called and was on hold for 15 minutes. Do not recommend this Audi, go anywhere but here. read more

Nothing but trouble with the entire experience at this location. Sales department did not follow through with statements made and agreed upon. Calls made to speak with general manager Sam ignored and not returned. I was even hung up on when attempting to call back. Don't buy a car from this location, you have been warned. read more

Update: Audi took care of the issue and no charge and began communicating consistently to resolve the issue and I was able to pick up the car today. I had been servicing my car here for years without an issue. My last two experiences have been terrible. The first time, they sat on the car for multiple days and I ended up having it towed somewhere else to have the 12v battery replaced and the computer reprogrammed because it is a hybrid. This time, they received the car middle of the day on a Thursday and were going to run a diagnostic for $325. By Tuesday at 11:30am there was still no communication about the issue with the vehicle. Spoke with the service manager on Monday evening, he was helpful and stated the car needed to charge to see if what they had done had fixed the issue. Tuesday by 11:30 still no word. The service advisor for my car then called me after I called his boss and told me the car still needed to charge and he would have an update. I do not feel like I can trust the communication here. Incredibly disappointed and will have me thinking twice about purchasing any Audi in the future. read more

It has taken me four months to write this review because I genuinely hoped Audi Pasadena would do the right thing. Instead, I was misled, dismissed, and ultimately sold a vehicle they could not legally transfer ownership of. In October, I purchased a 2023 Toyota Highlander XSE and was told I would receive the title to register the car within 30 days. At the 60 day mark, I contacted the dealership and was told there was some issues with the previous owner but that I should have my title in a few weeks. I reached out to the DMV and was told the car was still registered to the previous owner. At this point, I called Audi Pasadena (numerous times by the way, I had to call sales department to even get someone on the phone) and spoke to the Used Car Sales Manager, Joseph, and he insisted the car was in my name and that I was mistaken. He was very rude over the phone and made me feel crazy. The DMV confirmed otherwise and he was wrong. Finally after three months of not receiving the title, I had to threaten legal action to General Manager, Khalid, for them to finally admit there was a title issue in New York with no timeline for resolution. They were unable to legally transfer the title to me. I acknowledged that this was a rare occurrence and returned the vehicle and received a full refund. When I brought the vehicle back to the dealership, Ivan, the General Sales Manager, was the one who was in charge of handling the paperwork. This is when the experience became much more insulting. Ivan repeatedly emphasized how difficult this was for the dealership and how much money they would lose. Completely ignoring the fact that this has fallen on the buyer (me) and I was about to be without a car. He kept making little comments about how they were going to have to lose money on the interest for the car and it left a horrible taste in my mouth. At no point did the dealership take responsibility and I had to ask for an apology. Ivan then offered to "make it right" by offering to sell me another vehicle at cost, which is at the cost the dealership bought the vehicle for. He explained to me that he would show me the invoice and everything. After a few weeks went by, I saw a used vehicle on their lot and reached out to Ivan about it. The car was listed at $24,988. and after numerous texts he finally texts me back claiming the dealership cost of that vehicle was $24,353. When I asked for the invoice to verify this, he did not provide one. Instead, he sent a financing worksheet showing the same number, with no proof. I responded saying that this is not an invoice, simply a financing worksheet and he did not reply. It is extremely hard to believe that the dealership would buy a car for $24,353, and sell it for $24,988 ONLY MAKING $635 OF PROFIT ON THE SALE. If that was the case - THIS DEALERSHIP WOULD NOT BE IN BUSINESS. To sum this up, Audi Pasadena sold me a car without having the ability to transfer the title, failed to communicate honestly and only acted when faced with potential legal consequences. Evan then, they were unwilling to demonstrate genuine accountability or transparency. This experience cost me four months of my time, unnecessary stress and significant disruption to my life. And at the end of the day, I AM STILL WITHOUT A CAR. Buy elsewhere. read more

Jaime Reyes is a great shop foreman . He helped me out so much when my car was acting weird . He is great and I highly recommend him and rusnak service for your audi. read more

I've had ongoing issues with both my Audi e-tron and the service department at Audi Pasadena, and this last visit was the final straw. My suspension light came on while driving, and the car suddenly started bouncing like it had hydraulics, it felt extremely unsafe. Several error messages appeared all at once, and I barely managed to get home. I called for a tow and had the car taken to Audi Pasadena for inspection. A few days later, they contacted by boyfriend and let him know it was a "computer malfunction." Honestly, that's hard to believe given how dangerous the issue felt. We specifically asked our service advisor, Cesar, to please run a thorough check since we didn't feel safe driving it. He said they'd need to put more miles on the car to test it, which we agreed to. Then, days later, he called to tell us the tire had a nail in it and asked if they should replace it. We told him the tires were fine when we dropped it off. He insisted that this must have been why the tire lights were on. We explained that there is no way there was a nail and the tire light has been on since day 1! We know how to read our tire psi levels and they were checked right before the car was towed. If the car had a nail in it when we dropped it off then why was that not told to us when he initially called us to tell us the car was ready and safe for pick up?! Cesar just kept arguing that our tire pressure light was on and it was because the nail was always in there when we kept telling him we checked the PSI and there was nothing in the tire then. He began acting like we didn't know what PSI meant. He was rude, condescending, and argumentative, and told me he was going to charge me anyway because he "didn't like the way we were speaking." I've never experienced such unprofessional behavior from a service advisor. On top of that, we never received a loaner car, and my car has now been in service for over two weeks. I've had issues with this car and this dealership since day one. The communication is inconsistent, the attitude is dismissive, and it feels like they just want to get cars off the lot without truly resolving problems. I do not recommend Audi Pasadena's service department, and definitely not Cesar as a service advisor. This has been one of the worst dealership experiences I've ever had. read more

This review is specifically targeted to the parts department. My wife ordered a sunshade for her Audi Q3. Her and I both did not know there's two different part numbers for their shades for the same car. My wife accidentally bought the wrong one without knowing it and when I noticed it didn't sit correctly when deployed, she had already tossed the box. We went back to the dealership to do an exchange and the worker practically blew us off and refused to help us in any way. Audi being a luxurious company, I expected better customer service and a more professional experience. I'll no longer order parts from this location in the future. read more

Rudy and Daniel are lifesavers for my vehicle, and I'm incredibly grateful for their outstanding work. Their expertise and commitment to high-quality service truly uphold the Audi Dealership's reputation. Words can't express how satisfied I am with their dedication and the exceptional care they provided for my car. Noise issues are often among the most frustrating and challenging problems to diagnose, but Rudy and Daniel went above and beyond to pinpoint and resolve the issue. Their relentless efforts reaffirmed my decision to always trust Audi with my car's needs. I highly recommend this dealership--especially Rudy and Daniel. If your Audi ever requires service, they're the ones to turn to. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

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Terrible dealer ever Right after they did a recall on my Q7, I got a Drive System Malfunction notice on my dashboard, at the engine rpm became not stable and looks like dangerous to drive back to the dealer . We have been calling with our service consultant multiple times for days , but no solution nor call us back . Requested to talk with supervisor and manager for couple times and no call back at all . We stop by the dealer today by other car but they ask us to call the tow truck by ourselves to drop off our vehicle. And they don't provide loaner cars because their waiting list is at least three weeks to a month according to the service guy. It's just ridiculous. I deal with all those luxury brand dealers, non of them work like this dealer . Highly recommend go to other dealers . Don't come to this ridiculous dealer . read more

Audi Pasadena - Drive system malfunction, but they still ask me to drive it to the dealer or call tow truck by myself - Car Dealers Near Me - Pasadena, California

Update: Car is still being worked on ! Arnold notified me yesterday on Wednesday they would be working on it all day! And the test drives will be Thursday and available to pick up in the afternoon! When I show up at around 1PM to my surprise they are STILL WORKING ON IT BUMPER IS STILL OFF?! And they told me it would be 50/50 today and that I would be notified around 3:30PM. It is now 4:50PM I called service spoke to Jules who is a blessing through all this ! And they gave her the round around saying they would call me back etc. they are off at 5PM !!! They are avoiding me at this point ! I have a trip on Saturday and was told by Rudy the service would be done by Tuesday/Wednesday it's not set for pick up HOPEFULLY on Friday. Terrible terrible service they don't have a manager and are only managed by interim foreman's stepping up. Update : it's now 6PM and no answer and when I call the service department they just ignore me at this point not surprised I keep getting an Off site scheduler ? And whenever they try reaching out everyone is unavailable even the operator for the location just declines terrible service terrible service do not bring your car here save yourself the stress and worry read more

I came in for my 2yr maintenance and Rudy R was assigned to help me, and what a gem he is. He was helpful and concise with everything that was done and made the usually dreaded experience pleasant and quick. Gotta appreciate those that don't like to waste others time. Thank you! read more

This is mostly for service. I was going to be late to my service appointment...my fault, but when I called them they said they had no more loaner vehicles as they were on a first come first serve basis. I asked even with an appointment? The woman on the phone said they made a mistake with the fleet or something and were short cars. So basically even with an appointment they didn't have enough cars. I've been waiting so long to try and have this issue looked at that takes days that I can't be without a car for. Even when I take my car in for regular service I never get call backs when requesting updates. Becoming disappointed that I chose Audi read more

Just picked up my Audi A6 e-tron from them and I couldn't be happier. The whole process was smooth, no pressure, and the staff actually listened to what I wanted. They made everything super easy--from the test drive to signing the paperwork. The car itself is a dream. Seriously. Huge thanks to the team for making this the easiest (and best) car-buying experience I've ever had special thanks especially to Michael and Joseph! If you're looking for an Audi, this is the place to go. read more

If I could give them 0 stars I would. my vehicle is still having issues for the same problem that I brought it in for over a year ago. They are gaslighting me and not fixing the car. Just keep telling me to add oil and bring it in for tests. Same story different year. I sent an email to the service manager, general manager, and sales manager, no response and its been over a week. I even called several times no one is calling me back. I've escalated things to Audi America but that takes time. Do yourself a favor an NEVER purchase a vehicle here or get your car serviced. They could careless about customer service. Ill be escalating my case to the California Bureau of Automotive Repair,BBB and filing a complaint with the California Attorney General ​ read more

I took my 2024 Q8 E-tron to Rusnak for 10K inspection and I was not aware of the high costs of these frequent, required inspections. We previously owned a Tesla Type S and did not have these high maintenance/inspection costs. No one at Rusnak offered us the Audi Care package, which would cover multiple inspections and cost about the same as one 20k inspection. It doesn't even make sense not to purchase it. We learned about Audi care the following day after the 10k inspection and made a few calls to inquire about it with no call back from Rusnak. I called Ontario Audi and received a detail quote within an hour. I will not be going back to Rusnak. read more

Brought my car in for maintenance and Cesar was incredibly helpful. Thank you so much for your patience and help.

Dealership engaged in boarder line bait and switch tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the special they sat us down and started showing us different numbers that were 10x the amount for the special. The manager claimed the special was a typo and that they would never sell a car for the price (that they listed on their website). The special had terms, cap cost, mileage, total payment... that's not a typo, that's an advertised deal. Manager made us feel like we were jerks for coming in for the special listed, and their sympathy/apology was very poor. Didn't feel our time was respected and there was no remorse for their error. read more

Audi Pasadena - Photo of their "typo" I hate when I'm typing and accident post a whole special and upload it to my website. - Car Dealers Near Me - Pasadena, California

If you're shopping for an Audi, do yourself a favor and ask for George at Rusnak Audi. From start to finish, George was exceptional--he truly knows these cars inside and out and took the time to walk me through every detail. What really sets him apart is his follow-through. He checks in, keeps his word, and makes sure nothing falls through the cracks. You can tell he genuinely cares about his customers. George is not only a top-notch salesman, but also a great human being. Highly recommend! read more

My car gave me a scary warning about the drive system malfunctioning and I couldn't drive it until the next morning. I was nervous about driving so I immediately tried to make an appointment to have it looked at. Both Audi BH (where I usually go) and Audi Van Nuys were booked solid until next week. I didn't want to wait so I looked at Audi Pasadena's schedule and they had openings at 9AM same day when it was 7:30 in the morning! Brought the car in at 9, they were very nice and greeted me immediately. Within a few minutes the service advisor Brandon came over to do a walkthrough and to talk me through the service. I decided to also do my tire rotation and oil change, both were very reasonably priced. I also had a rattling passenger door that needed to be fixed. After reviewing everything, Brandon promised to call later in the day to let me know a status update for the drive system malfunction error and the rattling door, after they did diagnostics. They called me an Uber and I went back home to work for the day. Around 2pm, Brandon called and advised me that the oil change and tire rotation were done and that they'd already inspected the car, fixed the rattling door (apparently a design issue with Q3's and the fuel line housing), and determined that the drive malfunction was due to a throttle fault (?). So they took out the throttle and cleaned it and put it back in. Brandon reassured me that it was just a one time glitch and that the car is in great shape and would be ready for pickup at the end of the day. I guess these things happen from time to time even if there isn't an issue with the car. Picked up the car at 5pm when it was finished, process was very fast and easy and they didn't overcharge me. The rattling door and drive system malfunction fixes were considered covered under warranty. So so happy with the speedy service done on my car at Audi Pasadena. Now I can enjoy my weekend without having to worry about car trouble!! read more

I had a great experience here. I worked with one of the techs, Rudy, who had to put pressure on my warranty provider to cover the repair. I was initially looking at a bill of 7K plus so Rudy's ability to get it down by pushing them was really appreciated. He was on top of things, gave a damn, and very clear and patient in his explanations. Great service. read more

Mind blowing customer service! Was driving up north and the tire sensor came on. Called and spoke to Jules and Carla about best options to check in with service. Met Gabriel, Terry, and Henry who went out of their way to check tire pressure and assure me that everything was fine with the tires. Great experience and really good people! THANK YOU! read more

Had an absolutely horrible customer service experience here, Once they've made the sale, it seems like they stop caring about the customer. I strongly recommend avoiding this place if you expect any kind of follow-up after buying a car. I purchased a used car from them at the end of July. The car itself is fine, but the salesperson tole me that it came with a specific feature, which was one of the main reasons I decided to purchase it right away. After bringing the car home, I discovered that the feature wasn't there at all. Since then, I've called the sales manager at least five times in two weeks. Every time I was told either that they weren't available or that I'd get a call back. Their customer service told me that they already wrote down all the information and will notice their sales manager but til this day, I have received no response at all. Be very cautious if you're considering buying from here. read more

This is the worst service department I have dealt with in 50 years. I have taken my cars here on MULTIPLE occasions for required recalls and every single time they can't complete the work in one day. Today for example, I made the appt and asked for a loaner car because of my previous experiences and was told no, because it would only take a couple of hours. I asked again when I dropped the car off and was agmain told it would be done in a couple of hours. it's now been 6 hours and it's not done. I called and was told it would be done "soon." I missed an appointment because of this. DONT USE THIS DEALER!!!!! read more

Loved working with James Gideon at Audi Pasadena -- his no-pressure approach is what made the purchasing process such an enjoyable experience; highly recommend working with him and huge kudos to their Finance team for not taking 8+ hours to get through the financing process! Would definitely be back for future car considerations. read more