I stopped by AutoZone last night because my car was having issues with flickering dash lights and a slow start. I've been to this location before, but this visit felt different in the best way. The overall atmosphere was great, and it seems like there's new management because the vibe was noticeably more positive. The employee who helped me, Moises, was outstanding from the start. He was genuinely interested in figuring out what was going on with my car and didn't make me feel rushed or brushed off. You could tell right away that he cared and really knew what he was doing, which makes a huge difference. He started by testing my battery, which showed it was bad. I was a little hesitant at first because I had a past experience where replacing the battery didn't solve the issue, but he took the time to explain the process and reassured me that this was the right first step. He also mentioned that if needed, he could run additional tests on other components afterward. As it turned out, my battery was still under warranty, so he replaced it and went the extra mile by checking the rest of the related systems, all of which came back good. I'm really grateful for the help I received. Employees like Moises make all the difference. Whoever is managing this location should know they have a great asset on their team. read more

I usually go to the front desk and ask the staff if the carry a specific tool to save time. 7-8/10 times, they tell me they don't sell that part or tool. i take a look myself and find it a couple of mins. Staff relies heavily on computer system rather than knowledge in auto parts and tools. Zero helpful tips and tricks of the auto trade. Feel as if staff should be required to have at least worked on a (1) car before applying. read more

Thank you for support at this location. Nice customer service to the long line they had.

Excellent store. Saw online open till 10pm Sunday night and couldn't believe it but it's true. Very helpful and speedy young man was great. Led me directly to the item I came in for, rang me up quickly and on to the next customer. A terrific experience and I'll def be back for all of my needs. read more

Entire staff was friendly. Linda, in particular, was especially knowledgeable and helpful! Will def return for future car care needs.

I come here specifically for the customer service. Linda is always, friendly, knowledgable, and personable.

I came here after some temporary makeshift fix that a neighbor helped me with. I knew I needed a permanent fix for my positive battery terminal. Most of the employees were less than helpful, but that's when Nate came in CLUTCH. I specifically described to him what my issue was, and even showed him photos and videos. He gave me two solutions and I bought two products to implement them. I came outside (it was raining a bit, and it was already like 5:30pm) and while trying to fix it myself, realized that my tools weren't enough for the quick and short job. Came back in, but Nate was busy so another employee gave me a tool. Came back in a 2nd time to ask for the same tool in a different size (Nate was still busy), came in a third time and thankfully, this time around, Nate was available. I told him what I was trying to do, he quickly grabbed his tools, came outside with me and another employee that was shadowing him, and helped me take care of the issue in 5 minutes. They both went back inside. I tried turning on my car so I could go home already, but the car wasn't turning on properly, asked him for help A THIRD TIME, and he gladly came outside and helped me figure out the whole issue. All of this, Nate did, with a positive, friendly attitude and a desire to help. I can, for the most part, fix minor things in my car, but this time around, Nate was a true life saver. Grateful for prime customer service such as the one Nate provided this time around. 100/10 to this store thanks to Nate. read more

AutoZone - Auto Parts & Supplies Near Me - Pasadena, California

Alberto, Roslyn, adri thanks for making my day easier. Customer service is everything. Finding patience daily is the key to success. Smile keep pushing and thank you gang gang. Stay blessed This team gets it done. read more

A friend and I were both dealing with minor car issues and, after calling around to several auto shops, we were shocked by the high prices we were quoted. One place even mentioned they'd install the part if I purchased it from them--which made me realize the fix likely wasn't all that complicated. We decided to stop by AutoZone, where we were warmly greeted by Alberto, the General Manager, and his team. Despite my less-than-perfect explanation of what was going on with both cars, they listened patiently, helped us find exactly what we needed, and incredibly, installed both parts in under 10 minutes. I used to think auto parts stores were mainly for people who already knew their way around a car. But after this experience, I'll definitely be coming to this AutoZone first before calling a mechanic. Whether it's to figure out if the issue is minor, see if it's something they can help with, or even just to get a better sense of what a repair should cost--I now see what an amazing resource this team is. Huge thanks again to Alberto and the AutoZone team for your kindness, efficiency, and professionalism. You've earned a loyal customer! read more

!!PAINFUL CUSTOMER SERVICE & NO HELP FOR RETURNS (even with receipts)!! I WILL NOT be returning to this store, other customers beware. Inconveniencing customers who have returns so that their sales bottom line isn't negative impacted. Making me drive out to a different store for no reason (lies). Last week - I had a car issue and had to drive to a mechanic in Temple City, on a Thursday. I bought a car battery at an Autozone near the mechanic - so far no issues in THAT store. I learned that I didn't need to buy a battery so, I tried to return it to THIS Autozone closest to me. I arrived and could see one person tending to a customer at the register. After 10+ minutes, I was wondering if there are any other store reps. Not once were we (me and 2 other people now waiting in line) acknowledged. A woman came out finally and I immediately let her know "I'm here to return a battery" Her response and attitude was odd: *she looked at the top and saw Temple City* "You can't return it to the store you got it from?" .... Me: I have a receipt - that was all I was told I needed to return. Plus I live out here why would I drive all the way over there? She goes to her manager Her (Pasadena Autozone): My manager said that items especially big ticket items have to be returned to the store you got them from. Plus we can't return it anyway because our region system is down and we can't return. Me: Wait, so what do you mean regionally? Wouldn't that include Temple City? Or what. Her (Pasadena Autozone): Sorry, we can't help you. (Even the people in line empathized with me saying, they were choosing to be jerks to me) I called Temple City Autozone and asked "if I return a battery, is your system working? I heard the region was down? Temple City (Autozone): if theirs is down, ours would be down- that's odd. Me: that is what I thought. Temple City (Autozone): come over, we will take care of you. Sorry you are having to drive out here. We have been getting multiple stories and calls of people not going to Pasadena because of similar issues unfortunately. So beware! read more

AutoZone - Image of Old battery, so I bought a new battery that I didn't need anymore. Having my return declined & told lies is very disappointing! - Auto Parts & Supplies Near Me - Pasadena, California

Excellent, efficient location with helpful and talented staff. Moises replaced my car's headlight with skill and precision, saving me an expensive trip to the mechanic. The location can get busy, so be patient, or come during non-peak hours, but you can't go wrong with this Autozone! Staff: 5/5 Value: 4/5 read more

Nate and his team were awesome! They are so knowledgeable and helped us get our car part; understand how to put it on and gave us tips on another things to note. Go here they are so helpful!!! read more

I had the worst customer service experience this morning with the The supervisor this a.m. She was rude was not helpful and made very sarcastic remarks while I was trying to buy synthetic synthetic oil for my car. I'm definitely going to report her for corporate for terrible spelling, right and will tell everyone not to go to this AutoZone again thank you read more

I just want to acknowledge the store manager " Brenda" has very exceptional customer service ! I needed to find a certain item and she was on top of providing me with what I needed will definitely be going back because of the customer service she provided read more

The store manager helped me replace the windshield wipers. The one he recommended works much better than the manufacturer grade. Good service. read more

This Autozone is not open until 7:30 when it says 7:00AM on Yelp. I was trying to go before I started work (got there right at 7:00) and couldn't wait for it to open at 7:30am. read more

Very slow workers. 2nd time coming in. One young guy looks like he doesn't want the job.

I needed to get wheel covers, I went to this location because of the great reviews. And the guys at the auto mechanic recommended them. The gentleman who helped me was terrific. I couldn't decide which wheel covers to buy, so I bought three stress: black, matte silver, and shiny silver. The shiny silver won by a mile. My car had looked like a piece of crap not having wheel covers. I put on those shiny silver wheel covers, and now my car looks like a million bucks. Last night, I tried to return the two sets of wheel covers I didn't use. The store's closing time on Thursday nights is 10 PM. I tried to enter the store at 9:57 PM. The doors were locked; they closed early. That was disappointing. I think people rely on the posted closing time. Although in their defense, the two employees closing were women. I don't know if the area might get a little sketchy at night. Today, I had no problem returning the wheel covers. The employee couldn't be nicer. And I had thought I only had 30 days to return it, but it's actually 90 days.. That's good. I was pleased with my experience, taking off one star because the store closed early. read more

Andrew is a great guy. He changed my battery when no one else in the store would. The first guy at the cash register sold me some lies about not being able to help install a battery on my 2020 Honda. Can't believe the unprofessionalism, unwillingness, and laziness from what seemed to be the manager. Ask for Andrew, he's the best. He even gave us a partial refund on my old battery-- something that the first guy did not mention at all. read more

AutoZone saved me this morning. Dead battery and AAA couldn't replace it why i do not know. Either way I had to get to work. Popped in and they had the correct battery for a reasonable price and even installed it for me. I even made it to work on time, thanks! read more

I had an excellent experience at Autozone, and all of that was thanks to Audrianna (sorry if I've misspelled her name!) She was so friendly and helpful at addressing an issue with my windshield wipers I purchased from Autozone. She went absolutely above and beyond! Thank you Audrianna! read more

Visited this location today on Presidents' Day around 4:30-5p' Looking for wipers because it was pouring. Moises was the one to help me , he helped me find the right wipers for the car and even put them on for me. Totally recommend the place and just ask for Moises , he's definitely a good cat. Helping and hard working. He was helping another customer for me and as soon as he was finished he helped me. Took me 10 min and I was out! Thanks!!!! read more

My battery died and the employees here were very helpful with helping me find the proper battery I needed for my car. The service was very quick and efficient and I really appreciated the staff being very kind. read more

This review is for Nate. I originally went to an Autozone in San Diego to buy a headlight. I got it but they weren't able to help me with the light installation. I was scared to drive at night so I stopped by this Auto Zone and explained the situation to Nate. Nate not only went out to help me install the light I bought at a different location, but he was kind enough to teach me STEP BY STEP how to install the light. The two were now different colors so I went in and bought the second headlight. He then monitored as I installed the second based on what he had just taught me. This sort of service is truly invaluable. Nate provided excellent customer service when he did not have to and went ABOVE AND BEYOND. He gave me an education on my car I will have with me moving forward, and did it with such a cool and patient demeanor. I would truly drive out of my way to this Auto Zone bc of Nate's kindness. Thank you! read more

Don't buy a car battery here, they are already used and In bad condition. Last Thursday My car wouldn't start, so I called AAA to jump start it, and he said my battery was bad, he used his reading device and it said it was at 40%. (My battery from Autozone was 1 month old). Low key I wish I looked at the reviews online, because there is no way I can get a refund, if you read the receipt and online, batteries are pretty much final sale, with warranty, but with the warranty you are just getting another bad battery, people who used to work at Autozone would tell you how their business is full of scams. I ended up buying another battery at Sam's club, it's a way better quality and the warranty is for 3 years not 2, it's also a lot cheaper. read more

Just bought a thermostat from this location. Got home to do the installation and there was no gasket in the box. Went back to the Lake st location to get the gasket. The rep says " uh we don't have the gasket for this thermostat" WTH. Asked for a manager. She's helping someone. Finally comes over and says some don't come with it. The rep should have said " do you need a gasket?" Would have saved us a trip. To the managers credit, she did go looking around for the gasket. Learning for today: when customers buy a thermostat, inform them it's not in the box, suggest they buy one. 3 stars for manager assistance 1 star off for the 2nd trip required 1 star off for no thermostat and no advice read more

AutoZone - Thermostat without a gasket - Auto Parts & Supplies Near Me - Pasadena, California

This review is regarding Aliyah! Such an amazing being, she's humble and even when she doesn't know what I'm looking for she tries her hardest to figure it out. Many people would say "sorry I can't help you". Aliyah on the other hand will do her best to search for what is needed. Autozone did a good job hiring her!!! read more

Kassandra was above and beyond her expertise superb customer service. I'm not only pleased but satisfied . My husband was in awe...,-) thanks Kassandra you made it happen. read more

Had the best experience with Marisol! She was so helpful with finding the right headlight bulbs my car needed and even helped install them for me and taught me how to do it myself for the future. Thank you so much Mari for all your help and for being so nice and helpful. read more

Currently in line with 8 other people for about 10 minutes. Cashiers taking forever and one person helped someone put their car battery in. They really don't care about lines or people waiting. Don't waste your time here unless you have a a degree in Patience, because you're going to need it. read more

My friend and I had to visit this autozone because of car problems. Nate was super helpful when pointing out all the problems and giving recommendations on what he thought was best to do. read more

Michael Lewis and Nathan were such a big help!!! They both deserve a raise for going above and beyond for me! Customer satisfaction is something these guys take seriously and I am making this location my preferred auto zone! Thank you gentlemen! read more

I go to this Autozone because it's the closest one to my apartment. This location has a good amount of parking. I went in today for coolant and a hose for my coolant reservoir. I decided to look for these items on my own and the coolant was easy to find. As for the hose, that was a bit difficult. I ended up going to the cashier to help me and took me to the back where all the hoses were and told me to pick which hose I wanted and asked how much of it I wanted. Before heading to the back, he asked me what make and model of my car is so he could search up what size. But I guess the size hose wasn't listed. I wish he offered to come to my car and see what hose size I really needed. But other than that I had a pleasant/ easy experience and fast transaction. It's not too busy at this location at the time I went. There also wasn't that many staff. So that was concerning. read more

Great experience with Alfredo. We need breaks and he was super knowledgeable and very helpful. If you need someone to help you with any car parts, he is your guys. Thank you so much read more

This place used to be great, but the lack of leadership and knowledge has ruined it. I just wish there were people that know what they're doing. read more

Being coming here for years. The team right now is amazing. Particularly the girls/ladies. So helpful and nice. Had to come back because I couldn't figure out how to do the windshield wipers. Even had coworkers try to help. The girls/ladies so amazing. Even show me for next time. read more

I just left Autozone and have to shout out Danny! My car has been shaking and accelerating slow. Engine light on. I walked into Autozone for a diagnostic and right away Danny came out to get a reading on my car. He printed and emailed me the codes and also let me know exactly what each code meant. He mentioned it could be my spark plugs/ignition coils. After telling him it's been years since I had them changed I decided to purchase the 4 spark plugs and the tools (ratchet, socket etc) to do it myself. He offered to do it for me in the parking lot. Took less than 10 minutes! As soon as I started my car, the shaking had stopped! My acceleration was back to 100%. I'm so happy. Danny saved me the headache. After watching him do it, I now have the tools and knowledge to do it myself next time. Which saves me a $290 bill from the Kia dealership. He was very helpful and knowledgeable! read more

Poor service. Walked into the store was standing in line and there were 6 people working, didn't get help for a good 10 minutes. Turns out that they don't offer the check engine service because someone "stole" the scanner and that they need to put in an order for a new one. Don't recommend coming here. read more

If a store has no posted policy, California law provides that in most cases, as long as you have your receipt, you are entitled to full refund or equal exchange within 7 days of purchase. (Cal. Civil Code § 1723.) horrible customer service done by people that lie to your face I'll let everyone at the station know how I was treated here read more

DAISY IS AWESOME!! I was so impressed by her kindness and professionalism. She is incredibly smart and helpful, and really helped us out. My car battery died unexpectedly in the middle of a busy day. Daisy changed my battery and answered all of my questions so quickly and skillfully. She's awesome!! read more