Good advice, good service, good customer relations = good experience. Jayson was the best !! read more

These guys are efficient and helpful. We had a flat from a nail starting on one of our tires and they fixed it same day! When we came back later to pay for it, they didn't charge us! We wanted to pay but they said they were glad to help. Richard was great!! Our Blue Rav 4 is back on the road. read more

excellent service , fast and efficient, they make sure I got my tires on time, and that they installation was very quick.

I went to the Pasadena location yesterday, I had a nail in my front right tire and tried going to another location. The service was so poor just from the first few moments of interaction. I decided to decline service. It was a rough day, but Jason took excellent care of me, professional and friendly. I believe that people should be celebrated for excellent customer service. I walked away a little less stressed and thankful my tire was able to be repaired I would recommend the Pasadena location to anyone. read more

Disappointing Experience - Concerns About Recommendations, Attention to Detail, and Service Quality I purchased my tires from Tire Rack and originally intended to have them installed at Tire Central, where I had been a loyal customer for well over two decades. After a frustrating experience there, I took my business to this American Tire Depot (Tire Rack Recommended Installer) and paid $229.99 for tire mounting, balancing and alignment. I was hoping American Tire Depot would win my loyalty and become a tire shop I could rely on for future service. Unfortunately, my experience has left me reservations. 1. Strut replacement recommendation without sufficient explanation During the service, Julio pointed out that my front-right tire had worn faster than the other three tires and recommended replacing the struts. However, he did not provide further concrete evidence to support that recommendation (I keep hearing about "struts replacement" talk of other customer's vehicle being serviced from other staff at the waiting room btw..food for thought), such as leaking struts or other demonstrated symptoms of a suspension problem. I did not observe cupping, thread feathering, or other obvious irregular thread-wear patterns on the front right tire. The primary concern was that it had worn faster than the other tires. I also recognize that my tire rotations (I also do this DIY and am familiar about cars) may not always have been as prompt or consistent as recommended, approximately every 5,000 miles, which could have contributed to the difference in wear. Uneven tire wear can have several causes, including tire rotation history, alignment, tire pressure, and suspension components. I expected a thorough inspection and a clear explanation of what specifically justified replacing the struts. Without that explanation, the recommendation felt insufficiently substantiated and came across as a predatory upselling attempt. Customers deserve evidence-based recommendations and should be given a clear understanding of why potentially expensive repairs are necessary. 2. Existing old rubber valve stems were left in place The valve stems were another disappointment. In all my years of having tires installed, this is the first installer I've encountered who left the existing rubber valve stems in place rather than replacing them. These are inexpensive parts, costing less than $5 each, so leaving the years old unchanged gave me the impression that cost-cutting was being prioritized over doing the job thoroughly. When I initially raised my concern about the age of the valve stems, I was told they were "fine". Richard, the manager later offered to replace them free of charge (advertised as "Free" on their store front price listing anywhere on the web btw..), which I appreciate. However, the issue is not simply the cost of the parts. It is the attention to detail and the expectation that tire service will be completed properly the first time. Having to consider another trip to the shop to address something that could potentially have been handled during the original service is inconvenient and frustrating. The explanation involving the TPMS also left me dissatisfied. I expect an experienced tire installer to be familiar with the procedures involved in servicing modern wheels and tire-pressure monitoring systems. If a component needs further assessment or replacement, I would prefer a clear explanation from the onset rather than having to raise the concern afterwards. 3. A free correction does not erase the inconvenience I appreciate Richard's offer to replace the valve stems at no additional charge. Nevertheless, a free correction does not eliminate the inconvenience of having to return to the shop after paying for the original service. At this point, I am tired of the additional hassle and would rather avoid spending more of my time arranging a return visit. My concerns are about more than the price of a service or an inexpensive part. They involve transparent recommendations, competent workmanship, attention to detail, and clear communication. I went to American Tire Depot hoping to find a reliable alternative after my disappointing experience at Tire Central. Instead, I left with questions about the strut recommendation and concerns about whether the tire service was completed as thoroughly as it should have been. I appreciate that Richard's offered to address the valve-stem issue, but I had hoped the overall experience would give me confidence in returning for future service. Unfortunately, it has made me hesitant. Customers deserve honesty, well-supported repair recommendations and work performed correctly the first time, with the agreed upon price, paid in good faith. That is what I expected when I paid for mounting, balancing and alignment, and that is what I hope American Tire Depot will take away from this feedback. read more

Went in with an inspection from Nissan. Jared was kind. Started the whole process. I waited two hours for Jason G to tell me everything's finished and when I asked what was wrong (Jared had mentioned there was no nail like I thought) Jason told me that the two rear tires were fixed and I had gone in for a front tire. After asking for an explanation why, he went to get assistance and came back and couldn't explain because his coworkers "didn't speak English" which I find to be dismissive, racist, and ignorant. I told Jason I'd like to know if the front tire was fixed because that's what my main issue was and he said in more words than this "no" then explained the tire rotation poorly and didn't exactly answer any questions. I said can you show me on my car what was rotated and what was fixed. He hastily and exasperatedly walked to my car, a mile in front of me, to show me. Pointed at the tires and explained what was done in basically less than five words then again hastily returned to the store, again a mile in front of me. He apologized for the miscommunication but was rude, uninformative, and dismissive the whole time. I'm not paying hundreds of dollars to fix a machine that can kill someone without knowing if what needs to be fixed was fixed. Unprofessional. Would never recommend so long as Jason is working there. Are my tires fixed? Guess I'll find out. read more

Great experience at American Tire Depot! They did the wheel alignment on my Mazda3, and the service was quick and professional. Definitely appreciate their help and would recommend them to anyone looking for a reliable alignment. read more

I was wrapping up a road trip on a Sunday afternoon when my tires couldn't hold their pressure even after pumping them full of air. Thankfully, American Tire Depot was still open and they were able to take a look. I ended up needing a new set of tires. They didn't have the model I wanted, but they were able to have them shipped the next day so I left my car overnight. It's a popular shop, so don't be surprised if there's a wait for them to get to your car, though weekdays appear to be less busy. There was a minor issue with the billing, but the manager Richard was very on top of helping me get it sorted out with the corporate office. read more

I'd been dealing with a slow leak in one of my tires for a few months. (Yes, yes... I know. ) I kept a portable air compressor in my car and was buying myself some time, but it was only a temporary solution. Before leaving town for a week, I filled the tire again. When I got back, it was low on air once more, so I finally decided it was time to get it fixed. Luckily, American Tire was on my drive home from work, so I had no more excuses. From the moment I walked in, the customer service was excellent. The gentleman at the front desk was friendly, welcoming, and professional. While I was there, another customer came in with three young children who were understandably loud and energetic. Although their parent wasn't very attentive, the employee remained calm, patient, and professional the entire time. That level of customer service was impressive. Kudos to him! The technician who worked on my car was just as courteous. He explained everything as he went, including the issue we had finding my wheel lock key. He was able to remove the tire, locate the nail, and repair it without any problems. The best part? They repaired my tire for FREE. Because of the outstanding service, they've earned my future business. I'll definitely be coming back when it's time to purchase new tires and get my alignment done. Quick. Efficient. Professional. Highly recommend! One tip: if you want the fastest service, make an appointment. I was a walk-in and didn't wait long, but I happened to arrive during a slower period. Had I come at a busier time, the wait could have been much longer. read more

Brought my Tesla in as my rear tire blew out and I had to replace my two rear tires - they tried to repair the tire but there was already too much damage to the side wall. Friendly and fast service. They honored the website sales pricing. Oil changes, batteries and tires. They didn't have Goodyears in stock but recommended an economical alternate that was on sale read more

Very professional and prompt service, and very well staffed. Julio was extremely knowledgeable and responsive, and a true problem solver. There are a fair share of tire service options in Pasadena, but none like ATD. It could not have been a better experience! read more

I called 5 days ahead to make an appointment to buy and install a tire for my Mercedes. I arrived a few minutes early, and the young guy working was extremely rude right away. I told him I had an appointment, and he snapped, "You didn't make an appointment, did you?!" He then unhappily searched the computer, acting super inconvenienced like it was my fault it wasn't in there. I'm 99% sure he was the same person I spoke to when I made the appointment five days earlier. We went out to my car to confirm the tire, which was confusing since he had assured me on the phone that he had the right one. He was dismissive the whole time, didn't hold the door for me, gave zero information about the process, timing, or what to expect. He only said it would take 30 minutes to an hour. If their process was to pull the car out and park it on the street when done, they should have told me to keep an eye out for my vehicle. Instead, they gave me no instructions whatsoever on how I would know when it was ready. Over two hours later, I happened to notice my car parked on the street. I had to ask another employee if it was done, he casually said yes. No one ever came to tell me or let me know before hand to keep an eye out for my vehicle so I could check out. I wonder how long they would have let me sit there waiting if I hadn't asked. I also specifically asked them to check if my car needed an alignment after they would install the new tire. They never followed up or gave me any information whatsoever, no update on whether it was checked, whether it needed one, or if it was safe to drive. There was no final discussion or service review at the end at all. The whole experience was super weird , unprofessional, and disrespectful. The rude employee is easy to spot he's the only one wearing sunglasses indoors and acting like a smug, arrogant kid too superior for actual work. I'd never go back to this location. I'd happily pay extra at another shop just to avoid this place. There are tons of better tire shops with the same prices. What a joke. read more

I came to change my tire, and a guy who named Jason helped me. I asked for Jason's IG, due to privacy concerns, he rejected me, which is okay. Then I joked Unless you wanna give out ur number. Jason told his manager, Richard Salazar. This manger end it up making fun of me and being disrespectful, asking Jason in front of me: " Hey, Jason, what's ur IG ?. Mind you, he is like a grow a$$ man 40+ years old while his daughter is lying down in the shop with a bunch of tires. Due to his unprofessional I decided to write this review even though he already apologized to me. Richard Salazar, you are too old to do this , do a better job. Maybe make more money instead of acting dumb in ur shop, you are upset I didn't asked ur IG or what. read more

super helpful when I needed a quick tire patch! It's hard to find reliable providers and was pleased with the service.

I had a very kind and helpful gentleman with getting a new tire as my was ruined due to a huge pot hope on Huntington in Pasadena, ca

Stopped by because of a continually deflating tire. Everyone working was very helpful and kind. They were able to diagnose and fix my tire within three hours. read more

Tire patching (nail in tire) Made appt online. Fast and easy Took to American tire depot and waited for repair. Fast and easy Thank you read more

Very nice customer service from Jason today. Fast and friendly. Nice location First time here but will be back read more

Life saver!!!!! Patched up tire for free like it's advertised. And holy cow they are open on Labor Day when most of automotive places are closed. Thank you !!! read more

Good customer service!!! Very reliable and would recommend this place to my friends and families!!! I came here for tire service and I'm very happy from the tire service I received and will definitely come back for more service here!!! read more

I hit a pothole and damaged my tire and rim. The customer service was outstanding. Big shoutout to Julio Perez for taking such good care of me. Mr. Salazar, the Manager, leads and exceptional team. And you can't beat the prices! read more

Great service. Slow leak rear tire fixed within one hour of check-in. No charge but I gave the service technician a few bucks to show my appreciation read more

Couldn't believe they patched my tire fast and for free. Can't recommend them enough. I'll definitely be coming back here again.

Terrible. We were there for over an hour yesterday to get a tire rotation only to be told they couldn't actually do it on our car. But of course we needed two new tires for over $1000. We made an appointment for the next day, but appointments mean nothing to them and you still have to wait. After 2.5 hours waiting, my wife who was waiting in their business the whole time, was told that her car was ready an hour ago, but no one had told her. We will never be going back. read more

I was extremely glad this shop was open on a Sunday. Without an appointment, it took about 90 minutes to switch out 4 new tires. The shop is a little dated and dirty inside. The guys working were pretty cool and helpful. I have black aftermarket wheels on my car that came with a black valve stem cap and when I got my car back, they had switched them out to shorter, grey ones so some of the gold stem was visible and was extremely noticeable. I wish the guys would pay a little more attention and make sure all the original parts are back on the car. read more

Came here twice for a wheel alignment and had a frustrating experience both times. The first time, I walked in without an appointment and was told they could get to my car within 2 hours. After waiting over an hour, my car still hadn't even been moved from the parking lot, so I left and made an appointment for the following week. When I returned for my scheduled appointment, I waited another hour only to be told there were still several appointments ahead of mine. I asked if they overbook appointments, and the employee said no, they were "just very busy." At that point, I left again. Before I left, they told me to "come back tomorrow and we'll take care of you." I understand shops get busy, but what's the point of an appointment if the timing isn't honored? Better communication and more realistic wait-time estimates would go a long way. Not going back. read more

This transaction was effortless. Everyone was professional, friendly and very helpful. Jason helped me out when I called to set up an appointment and oversaw everything that was done. The price was very competitive. I'm very pleased. read more

Great customer service from all specially Mr Richard ... Keep up the amazing jop thanks a lot read more

Honest, thorough, and zero pressure, exactly what you want from an auto shop. I brought in my Honda my "brown-skinned girl" knowing she needed a little TLC. I had taken her to the dealership for a regular maintenance visit and they made some recommendations, but as we all know, dealership prices are insane. So I called around, and Anthony at American Tire Depot came through. He looked everything up on the spot and gave me an exact quote before I ever set foot in the door. Im patient, so had no problem waiting overnight -- and they used that time well. They completed everything on the list and ran through additional maintenance checks to make sure nothing was being overlooked. Thorough without being pushy. That's rare. The whole experience was kind, considerate, and efficient. I will be back! Thanks Guys! read more

Excellent efficient service provided to remove and repair a nail embedded in the tyre of my car. FREE OF CHARGE!! Thank you American Tire Depot. read more

My oil change was $33 more than what I payed 3 months ago . Thats more than a 30% mark up . I made an appointment online for an oil change at 8am . When I arrived they said their technician doesn't get in till 9am . Had work at 10am that day so I had to rescheduled for the following day at 9am . When I get there I am told the technician doesn't get in till 9:30am . What's the point in making an appointment if they don't have someone available ? read more

American Tire Depot - Price went up over 30% in 3 months - Tires Near Me - Pasadena, California

You have to be dumb to come here. This place will scam old people who dont know what tire they need to buy. IF YOU ask for specific brand and model of tire, they'll say yah we got em, when they dont. Also everything here is over priced for no reason when there is literally an America's tire across the street where tires are 20-40$ cheaper on average. read more

Had a good experience. Warm (temperature wise too) and friendly. Tires got ordered and put in on the same day with added recommendations for a couple other repairs. Text messages were sent to keep me up-to-date. read more

My Love and i DIY installed new suspension components. Car drove well, but we wanted to be sure the alignment was correct (per factory service manual). Our regular shop (Hyarcs) does not do alignments. American Tire Depot was one of two places they recommended. Made an appointment for a free alignment check for the same day via their website--no problem. Arrived at the scheduled time. They were not especially busy: working on other vehicles, but not overloaded. Wait time to sign-in was relatively short. Wait time to service was also relatively short. The free check showed that the alignment was quite close to correct, but a couple of parameters were out of tolerance. We opted to have the alignment corrected. They volunteered a discount coupon. We'd gotten a slightly lower quote on the phone, which they matched. The technician appeared to know what he was doing. The job was done in short order. I studied the revised alignment numbers: all matched the factory service manual specs well. Staff were friendly and polite, and reasonably efficient. We were in and out in about half an hour. I waited to post this review until after a 440 mile or so round trip road trip: car drove great, no problems whatsoever related to alignment (and really no problems of any kind). Will definitely consider American Tire Depot and specifically this location for future alignments. read more

Purchased/installed set of tires here about a year ago. Most tire stores are the same price, so I choose because they offered lifetime tire rotations. Was told 'just make an appointment & bring it in". So, made appointment well in advance & brought it in (was actually early). Was told wait time would be 2-3 hours. WTF? Why have appointments if you don't honor them? I'll find another place for my next set of tires. --------------- Update :: Made reservation for tire rotation at Americas Tire across the street for the following week. Night & day difference. They coordinated w/ me on the res via text. Once I arrived, they greeted me & checked my car within 10 min. Even though they appeared quite busy, they had me in & out in less than 40 min. They honored the reservation & have def earned my future business. read more

Found a piece of metal in my tire yesterday- found this business and called - no appt needed. Went in around 11:45am and was helped by Julio - super nice and professional. No charge for the tire repair! Was done by 12:45pm. Will definitely go back if I need new tires or another repair. Thank you guys! read more

American Tire Depot - Metal in my tire yesterday - Tires Near Me - Pasadena, California

Julio is an angel!!!! He went above and beyond for me to make a frustrating situation (BIG nail in tire, needed a new one) so much smoother!! I will be a life long customer because of him! Thank you so much!! read more

Best service. They did the very best they can even when they were understaffed. I will recommend them to everyone I know read more

The team here is absolutely top notch; so courteous and friendly, realistic about timing and wait expectations whether you're there to simply get air filled in your tires, need a patch or a tire replacement. Richard, Jason and Julio - thank you for making life easier when we hit those literal road bumps! read more

Lesson: Be careful when something it "free". Called on a Sunday afternoon at about 1:30p about a slow tire leak and the call agent ( the staff who answers the call is not at the local store) said "can you come in at 2:45p for a free inspection / tire repair?) not believing my ears; i asked about how it can be free??? Of course, the answer i got was "Well, we'd love to earn your future business". Fast forward- i show up at 2:45p and the local staff tells me "we cant do it today.. we're already too full.. the call center shouldn't have told you that." So.. what am i supposed to think as a customer? read more