Great customer service! Attended me as soon as they could. Sales rep was great at explaining different tires and brands for my driving style. Requested 2 tires and they recommended replacing the other 2 tires due to the tread measurement. Overall great experience and only took 40 minutes. read more

Got here at 1215pm fur my 1215pm Appt. After standing at the front desk for 10 minutes someone finally acknowledged me and asked me to have a seat. So now 15 minutes in and still haven't written it up or asked for my keys. I'm here for a rotation and balance so I don't expect it to take long. I'm on lunch and can't really be here for over an hour. He told me they should be able to get me out by 115. If they can do that , I will be happy. Right now though, I'm not all that happy since it feels like they burned 15 minutes of my time. By 1245 they have called me and measured my tread depth. This is little peeve of mine and it reminds me of a bigger one. No longer am I given the piece of paper that tells me what my tread depth was. What is the point then? If my tires are wearing unevenly, it would be nice to know about it and even better to know which tire. One of them was less than the others. Wearing faster. No idea which one and the receipt is worthless as it doesn't have that info. My bigger peeve is that when I had the tires installed I asked if they could tell me how much brake pad was left. Actually my girl was with the car and I asked her to ask them. She said they told her they can't do that. When I got there she and another customer told me it was due to liability. Now I didn't ask for them to make a judgement call on whether or not the brakes were good or bad or could go X miles. I just literally wanted a estimate measurement. The other customer coukdnt understand why I didn't want to accept the liability excuse and made sweeping statements about the trouble they could in. Let me make this part crystal clear for the sites and for the corporate lawyers. Ask yourself how much money you'll be liable for the day you refuse to tell a customer his brake pads were looking pretty slim, or let's say a couple mm left, and that person ends up dead or killing someone else 3 days later due to not stopping in time or some type of brake failure? They will sue and they will win stating that any reasonable technician would have recognized how dangerously worn the brake pads were and you refused to inform the customer, whether or not it's your business. So if that's policy to not say anything, I'd really rethink that. Seems like the liability is with not telling them. You tell them, you've done what would be reasonable. You refuse and you are opening yourself up to be cast as the next bad guy in court. So easily.They will crucify you. Think about it, corporate lawyer people. That's all I'm going to say on that. My car was done by 115. Guys at this store working in the bays showed a lot of hustle and cooperation. An exemplary crew of technicians. The service writer guys were good once they got to me but they would do well to achnowledge people when they walk in to let them know they are seen and will be helped soon. Can't ask for much better on a free service. Still would be nice to know those tread depths since you took the time to measure and all.... read more

Still my favorite place to go for tires! There are a few places where I enjoy going to, but really don't want to find myself there too often. This place is one of them. It's been quite awhile since I've been here since I've been driving less and I also purchased a new vehicle, so I haven't had to get any new tires. The management seems to have changed since I didn't see the familiar faces. I have since come here twice in the past two months, unfortunately because I like driving on nails. Parking is a challenge because they're so busy, but I can find parking down the street - it's just a bit of a walk. On my first visit, my tire could not be patched but helped me make an order for the tire with a deposit. I ended up getting it replaced at the dealership because I wanted it done sooner if I could. I informed America's Tire and they refunded me my deposit. On my second visit, my tire could be patched (thankfully!). I was helped quickly and I was in and in 30 minutes. This is the type of service that I have always appreciated. In both cases, I had made an appointment. Shout out to Norman. It was nice seeing you, but I hope I don't have to see you again for another 13,000 miles. read more

While my visit to Pasadena American's Tires began under extremely unfortunate circumstances, I want to take a moment to recognize and commend Hugo, the store manager, for his professionalism, integrity, and dedication to doing the right thing. Once I returned to the store around 5:00 PM and explained the situation, Hugo immediately took my concerns seriously. He acted quickly, investigated thoroughly, and was able to retrieve a couple of my stolen cards that an employee had attempted to use after his shift. Hugo was transparent, communicative, and genuinely focused on making things right for me as the customer. What stood out most was Hugo's sense of accountability and empathy. He went above and beyond to ensure I felt heard, supported, and safe. He also escalated the matter appropriately, ensuring corporate was involved and informed, which showed a true commitment to corrective action and customer trust. Despite the situation, Hugo handled everything with professionalism and care. His actions reflect the kind of leadership that restores faith in a business during difficult moments. Because of his efforts, I left knowing that every possible step was taken to address the issue and protect customers moving forward. Thank you, Hugo, for standing up for what's right and truly prioritizing the customer experience. read more

Pleasantly surprised by America's Tire! The front office staff was professional, and incredibly polite. The wait was a bit long, but they patched my tire at no cost -- wow! That level of service definitely earned my future business. I'll definitely be buying my tires from them! PS. Maybe schedule an appointment to minimize your wait! You read more

I would not recommend going to American Tire Depot for simple tire puncture repairs. I brought in a repairable tire with plenty of usable life left, and instead of attempting a proper patch/plug repair, I was told the tire was "too worn out" and needed replacement after already waiting for an hour. It felt more like a sales tactic to push new tires rather than helping the customer with a reasonable repair option. read more

Everyone are nice here. Place is clean, timing is good. I like the warranty. They match the price read more

Came in because I had a flat, they tried to repair it but it was on that border line. I ended up needing to get a new tire staff was nice, when you make an appointment things go pretty quickly. Was in and out and on my way in about an hour n 20 mins read more

America's Tire - Tires Near Me - Pasadena, California

I've been a loyal customer at this America's Tire location and purchased two sets of wheels and tires from them over time. Unfortunately, I recently found out that an ongoing vibration issue during acceleration was caused by improper wheel balancing from this shop. The issue actually started with my first set of wheels, but I assumed it was related to my vehicle. After installing a second set of wheels and brand new tires, the exact same vibration remained. I finally decided to visit another trusted shop for a second opinion, where they discovered the balancing had not been done properly. They had to completely redo the balance and remove the previous wheel weights installed by America's Tire. After that, the vibration issue was finally resolved. I'm disappointed because I trusted this shop for a long time and spent a significant amount of money here. I understand mistakes can happen, but this experience has unfortunately changed my confidence in the service. I hope management takes wheel balancing quality more seriously in the future. read more

This is a very trustworthy and reputable tire store. Pros: Service is always fantastic. They are very trustworthy and will "plug" the tire for free if possible. You can make an appointment but if you do not have an appointment they will accomodate as soon as possible. I feel the value suits the service. Unfortunately, I have had several tires plugged here and my most recent service was a set of 4 new tires. I did not have an appointment and from check-in to completion when they opened at 0800 took 36 minutes! Cons: no alignment service at this location. I recommend all the America's Tire locations but I am partial to the Pasadena location. read more

I did buy tier 70000 warranty now I have close to 40000 they say the tier no good no more the last time to rotate it. They say my name is not in the system no manager to talk no head office phone number I payed almost 1000 dollars to drive 40000. read more

I went without an appointment to get some new tires. The staff was very cool and everyone was hustling to get all the customers' vehicles ready. Overall it took about 3 hrs but that's reasonable considering it just rained three days in a row and I went around 11 am on a Saturday. Got the top tires w the warranty, hoping it was worth it. read more

America's Tire - Full tire replacement - Tires Near Me - Pasadena, California

Parking: it's tight, if you get there and the spots are full, you gotta street park. They will still come out to your car. I've switched here from Glendale location because there's actually less people who go to Pasadena's. Been here for several things but my last visit warranted a great review. I never had an issue with the attitude and mannerisms of the service reps as well as the actual techs. Shout out to Norman for spotting a fitment issue on my tires. I had aftermarket wheels and the tires that came with it were too stretched 235/40 vs 215/35OEM spec and inappropriate load class for my vehicle (electric). I had two tires replaced with the wrong fitment here and that shouldn't have occurred at all and he corrected it. I was going to switch all four tires eventually but I might as well have done it then and there. The service techs also working on my vehicle after it entered bay were really great. I have directional wheels and post powder coat the directions were the wrong way. I was able to catch them before they removed my wheels and asked them if they could just reposition to correct it. They did it no problem. They did have an issue with my center caps because it was sealed pretty tight but they were able to remove and replace it with no issues and without damaging my caps. So thankful! OEM air spec although I do like them a little more full for range but with the correct fitment i will probably keep the air spec stock. I did want to get ev specific tires for range, but they are a little bit more out of my budget so I ended up with Michelin defenders because they have less rolling resistance than the other options with more steering response. Overall a great experience here! It gets super packed and extremely busy especially the closer they get to the end of the day. Thank you so much! read more

America's Tire - Correct fitment - Tires Near Me - Pasadena, California

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So last time I came on a Monday and got slow service. 3 Star review. This time i come on Tuesday. Appointment time 3.45pm. arrived on time. Didn't get anyone to check my car till 4.15pm. paid $350 for a new tire. Still Sat here at 5.10 waiting for my car to get pulled into a bay. Looks like my ETA of 5.15pm isn't going to happen. 1hr 45 min with an appointment for a simple rotation and single tire replacement. ?! For real? read more

I came in just now to get an air check and to see if my tires had anything stuck in them. I was sitting at the tire check for maybe 10 minutes and not a single employee came to even ask me anything. Then a guy asked me to back up so they could get a car out of the bay. He didn't say anything at all about how long it would be or even if someone would come help me in X amount of time. I ended up leaving after another five minutes because it didn't look like anyone was coming out at all. I know the air check is a free service and maybe they were busy with customers or whatever but now they just lost a potential customer because if I end up needing tires I definitely won't be going there. read more

If you're looking for a specific brand of tire that Costco doesn't carry, this might be the place. Waiting area was nice and so was the service. read more

Appointment 12:45p, came in 12:30, helped at 12:43, receipt print time 12:46, in bay at 1:35, still waiting it's 2:00p. Are rotations this long?? The answer is No, they do not. read more

America's Tire - Still in bay. - Tires Near Me - Pasadena, California

Came in to replace a tire and by some luck, got paired with their rudest employee! On the walk out to my car, he literally asked another staff member to switch with him. I felt like I was wasting his time and every question I asked seemed to irritate him. He checked his phone every chance he could, which was weird bc we both knew it was dry! When it was time to pick up my car, he conveniently needed to get something from the back and avoided me. I'm not sure what his deal was, but his attitude ruined the whole experience for me. read more

Made an appointment for some tires on 9/4/25. There was employee named Juan who wasn't fairly accommodating and told me that i ordered the wrong tires. Was not sure if it was me or if he was having a bad day. Did all the research and picked the original factory size, he just went off the numbers on the tire on the vehicle without checking the original information for himself first. After i told him that i know i had the right tires ordered, he acted as if i told him how to do his job. To add insult to injury, I'm Deaf and made a few attempts to tell him, he didn't seem care or bother to make eye contact with me. My family has been using this location for as long as i can remember. I'm not sure if I'm the one at fault, i wish the experience was better. The prices are hard to beat if you know what you're looking for. Still highly recommend this place, just be mindful of who helps you. Overall happy with the tires and recommend doing your own research before making an appointment. read more

America's Tire - Hankook Kinergy PT - Tires Near Me - Pasadena, California

I changed my tires here yesterday. My original valve caps were lost and replaced with four completely different ones. None of my tires were inflated to the correct pressure. All four were overinflated, and each tire had a different pressure. I had to release the air myself one by one after I got home. Two of the rims were also damaged, and your staff adjusted my vehicle's driving settings without authorization. This experience makes me question your professionalism. read more

There was a minor incident during my service. After I spoke to the manager Norman, he promised that the issue would be taken care of and he did. It's good to shop at a place where you spend big money and the manager is honest and responsible. I will come back to this location for my next set of new tires. read more

This place is busy but for a good reason. Make sure you order tires online and/or make an appointment to get faster service. I came in and had a unique situation with a tire warranty from the manufacturer. Juan put in extra time to help get to the bottom of it so that he could honor the warranty. You can tell the team here cares about doing good work and helping people as quickly as possible. Highly recommend them. Prices were also very reasonable compared to Costco even for the tires I wanted. read more

Good prices, friendly staff who know their products. I've never had to wait longer than 45 minutes, extremely accommodating. I've taken 7 of our cars there. I once had 4 tires that were completely bald and ready to blow. They didn't have the tires I wanted in stock so they put 4 loaner tires on my car, free of charge, and when the tires I order arrived they swapped them. These loaners were brand new. This is why I don't go anywhere else. read more

I had a nail stuck in my tire and was slowly loosing tire pressure. After calling a few tire stores, I came across America's Tire, Discount Tire, which I've used in the past. Because of my past history or because it's a new Tesla, they repaired my tire for free, which is nothing I expected. America's Tire instantly won me over and will always come here for my tires. It pays to have previous dealings with companies and never burn those bridges... read more

Every. Single. Employee... EXCEPT the guy that has to check you in for the 'wait list' is pleasant and helpful. That guy is a rude jerk. read more

Great check in process, in person or online. Super staff, polite and communicative. Had a tire issue, after they assessed it needed repair not replacement. I admit I got there early, but as a walk in was in and out in under 1.5 hours. They have a customer for life. Love their tire warranty, valid at their multiple locations. Best part for this visit, no charge for tire repair! read more

Great services! The guys are always friendly and helpful. Patched my tire with 30 min.

Service was FANTASTIC. Tire blew out while we were on vacation in Pasadena, Americas Tire was attentive, polite and SWIFT. No ridiculous upselling, they were truthful and got me back in the road safe. Highly recommend read more

Here's the receipt showing Costco rotating the tires two days after America's Tire refused to rotate the tires because they are trying to upsell you on buying new tires from them. America's Tire will tell you to come into their store (twice) for a free tire rotation and then refuse to do it and then try to upsell you on new tires. They will do this even if it wastes your time driving back and forth, just to get the opportunity to upsell you on new tires by refusing to rotate your tires. Both Juan, the assistant manager, and Norman, the senior manager did this. They prioritize greed for sales and will sacrifice authentic customer service. Take your business to Costco or another tire shop that still prioritizes customer service. read more

America's Tire - Costco rotated the same tires two days after America's Tire refused to in order to upsell you on buying new tires. Greedy tactic. - Tires Near Me - Pasadena, California

Stores do not carrry what is offered online, then call you o spend more because they did not have what is offered online. Modern day Bait and switch. read more

Patched my tire for free and let me know the the condition of each of my tires. Will definitely return. Norman did a great job and was very professional, will definitely give him a call to schedule when new tires are needed. read more

Time they have too many customers with popped tires not enough employees then their is Also no place to park car they take your car too side street overnight you have to find it also it's not safe neighborhood overnight read more

They will spend more time on their phones changing the music rather than fixing what needs fixing . New employees are def needed

I got sideswiped and then went this location to have my rims checked. One of the guys (I should have gotten his name) removed the hubcap and assured me the rims were fine. He even offered to take it for a test drive, and I accepted. When he got back, he said that if anything, I should just check my tire pressure and pointed me to the area of the shop where that's serviced. I went over, and another employee filled my tires with air. I was able to do all of this within 40 minutes during my lunch break, and it was completely free. If I ever have any other tire issues in the future, I'll definitely be coming back to this location! read more

Had some issues, put up a mediocre review on Yelp, and the manager contacted me. He personally took care of everything and got the job done once and for all. Worked on the car himself. Back to five stars! read more

Great prices! They will beat any price you bring! Free "flat fix" even if you didn't buy tires at America's Tire!!

Had a 945am appointment and purchased tires. They blew past the 1 hr tineline by 1 hr 35 minutes. I saw multiple cars after me go before me. Customer service is not honest. read more

Had a scheduled appointment weeks prior with specific tires already reserved for my vehicle. Went to my appointment to find out they don't have all of my tires. Forced to either wait hours to get my tires delivered or reschedule. Received only apologies and no compensation for time loss. Been a long time customer and supporter, but this is unacceptable. read more

After a blowout while spending the day in the area, I was pleasantly surprised by this shop. They had an excellent replacement for my high-end Continental tire at a decent price, and it was ready exactly when promised: within an hour. I called ahead given that my tire is not that common, and I was pleased with the service. Every staff member was nice and knowledgeable. read more

Terrible organization of workers. One of them told me to park on the back , then another say park in the street no in the back. The another wants me to park again in the back . This place is dysfunctional. read more

America's Tire - Tires Near Me - Pasadena, California