Appointment took 2 weeks to get got there at 2:49 for a 3:15 appointment, it is now 7:52 and I am finally leaving, to top it off they gave me my car back with a check engine light on, ABSOLUTELY NOTHING was wrong with the car but the tires, this is my 4th time bringing it in for them to fix the same tires again, they forgot to balance it then the third time they forgot to make the car relearn itself. I don't recommend getting the Costco service, you will be on hold FOREVER. WAIIIITTT SCRATCH ALLLL OF THAT, AS I AM WROTING THIS TONY CAME AND LITERALLY OFFERED TO RESCHEDULE, FIXED IT AND GAVE SOME OF THE BEST SERVICE, LIKE SERIOUSLY TONY IS THE MVP HERE, HE JUST OUT OF NOWHERE TOOK GREAT CARE OF ME and even solved everything I went through. BIG THANK YOU TO TONY AND JIMMY. Just like that it went from 2 star to 5 star. read more

Costco Tire Center - Tires Near Me - Alhambra, California

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Came in with an appointment at 6:15 and arrived at 6:10. I was told that it would take 1-1.5 hours. I went to check in on my car after an hour and 40 minutes. They asked me for my car model and went to check. When he came back he asked me what my name was, because there was the same model car under another name. Turns out this was in fact someone else's car and mine hadn't even gotten entered their tire center. I was told maybe 30-40 minutes more. Horrible experience. The only reason I bought my tires here was because of their warranty. I think I can get somewhat similar prices and warranty elsewhere without having to wait over two hours. I don't understand why Costco Tires even has the option for appointments. read more

Unfortunately, their tire warranty is misleading. We provided all required documentation, including proof of tire rotations and alignment. The tires we purchased were advertised to last five years, yet they only lasted one year with minimal use. Despite meeting all warranty requirements, they refused to cover any of the damages that should have been included. Because of this experience, this will be the last time we use them for any automotive service. read more

I had an appointment, so I was able to skip the line -- and it was very busy for a Friday morning! I purchased four tires, and they were able to replace all of them. My appointment was at 10:45am. After dropping off my car, I went shopping inside, then waited on the bench in front of the tire center until they were done. They finished by 12:30pm, which is great considering how busy it was. If you have an appointment, enter through the regular entrance and walk to the tire center, which is next to the optometrist and membership services. There are two lines: the left is for appointments, and the right is for walk-ins. Gilbert assisted me up front and was super friendly and helpful! Nick and Jimmy were the tire technicians who worked on my car, and they did a fantastic job. Thank you!!! Everyone there is working hard--they're servicing about six cars at a time. From drop-off to pick-up, I'd estimate about two hours. I'll definitely be returning to get all future tires serviced here at Costco Alhambra. read more

I brought my truck in for new tires and was shocked to find my rim scratched when I came to pick it up. I immediately reported it to the supervisor, who handled the situation very unprofessionally. Instead of acknowledging the issue, he outright denied that their machine could have caused the damage even after I explained that my rims were in perfect condition before the service. I showed him time-stamped photos and the service invoice, which had no pre-existing damage noted. Only then, and with visible frustration, did he grudgingly hand me a form to fill out-without so much as an apology. The lack of accountability and customer service was unacceptable. I expected much better from Costco, and unfortunately, 'll be thinking twice before returning to this location. read more

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Brought in my car because I had a low pressure icon pop up in my car. Appointment at 1 . Guy tells me an hour to an hour and a half. I go inside Costco walk around come back 1:52 car sits there until 2:50 pm with no one touching it. I call for an update , 15 min for a patch. 3 pm and still not done. Next time I'll just pay somewhere to patch it in 5 min. Costco pay attention, and fix this . Your numbers are going down as it is. read more

I pre-ordered tires in the store, they never called to tell me the tires were in, and I couldn't get through on the phone so I went in and made an appointment. I was quoted 2 hours wait with an appointment, and it took almost 4 hours. I was really mad. Then I drove my car away and all was forgotten. Best place to get your tires, those guys work so hard. The value is undeniable. Just don't wait for them, drop off the car and wait for the text that the car is ready. The workers there hear so much complaining and it isn't their fault. Thank you to them! read more

The customer service here is seriously lacking. I dropped my car off at 4:30 PM on Sunday--plenty of time before the store closed at 7 PM. No one called me with an update, so I had to show up unannounced. When I arrived, I found my car parked and unattended with the driver-side window halfway down. By 7 PM, the shop was closed from the warehouse side. Fortunately, there were still a few mechanics working. I asked one of them for my keys, and they handed them over without verifying my identity--no formal checkout process whatsoever. I could've been anyone asking for the keys to a Subaru Outback. To top it off, I still don't know if they actually addressed my tire issue. The Michelin CrossClimates I bought are extremely loud on my Outback. After this experience, I'd seriously think twice before buying tires from Costco again. read more

I had a scheduled appointment for 4pm just for a simple rotation and balanced, arrived on time they took my vehicle said it would only be 40 minutes to an hour wait, I came back within the hour and that's when I notice my car was barely getting serviced at 5pm a hour into.i didn't end up leaving the tire center until 6:45pm! Horrible experience horrible service horrible communication horrible everything! read more

I have been a Costco member since 1995, back when it was still Price Club, but my recent experience with Costco Tires in Alhambra, CA was very disappointing. I called at 9:00 AM on a Sunday and spoke with a representative who assured me that my Tesla tire (with a nail in it) could be repaired, even though I didn't buy it from Costco. Based on that, I went in at 10:03 AM, spoke with an employee named Mario, paid for the service, and was told again that the tire could be repaired. However, almost three hours later (at 12:43 PM), I got a call from another rep, Jerry, who informed me that my tire couldn't be repaired because it wasn't purchased from Costco. This was a complete waste of my time and shows a lack of coordination and care for customers. As a long-time member, I expected better. Costco's service used to be reliable, but it seems like they no longer care as much about their members. read more

Consistently disappointing experience. The staff are curt and dismissive, and there is little interest in actually helping customers resolve issues. They do not honor their own warranties; instead, they deflect responsibility, question the customer, and look for reasons to avoid providing service. Go to Discount Tire or a mom-and-pop shop, this is not the same Costco standard as the store. Not recommended. read more

Costco Tire Center in Alhambra USED TO BE good. I have bought tires there for 10+ years. Nowadays, even if you don't mind the waiting, it is a just a scam center. Good luck trying to get your tire rotation, flat repair or the warranty. They will refused those services with the excuse that your tires were not rotated (even if you did). They will tell you that you will need to buy 2 new tires ... every time. Recently, they said they will not repair my one flat tire (a nail) and if I want to change the set, they have my replacement tires for an X amount. When, I caved in to changing my tires (because I lined up, waited and just wanted it done), they called me back within minutes, asking me to approve an upgraded ones that are $100 more than what I was quoted or no repairs will be done. They were very rude the whole time as well. Don't buy tires at Costco Alhambra tire center. If you think it's a good deal with 5 year warranty, free rotation, free flat repair. Think again. They are good for none of it!!! read more

I've never been to a tire center that worked so slowly. I showed up half an hour early for my appointment to either fix (or replace if necessary) one tire. I ended up shopping for over an hour with no callback, and then waited for another half hour plus for the fix to be done. Costco gets a lot of things right. I love Costco, but never again for tires or tire service. Almost two hours for a tire repair is ridiculous. Seems like they might be understaffed. Good thing I didn't buy popsicles! Perhaps they do this on purpose so I get to shop and spend even more money at Costco while I wait? read more

What a shit show. Had to take my car there three times in a about a week. Had a flat tire so they changed the stem and Added air. But the tire went flat three days later, so they just repeated the same thing two more times and still they don't know what's wrong with the tire. They don't communicate with each other at all. Joe, the service guys says we'll fix it. But the guy fixing the tire does not know this is the my third time there so he just adds air. And said the tire checks out just fine. The tire is not fine and it will take about three days to go flat again. So in the end I ended up buying two new tires. My concern is they will sell that tire as a used tire and somebody will have to go through the same crap as I did. What a fing joke. read more

Tony is the best! I got a flat on a late Sunday afternoon and he said that I could come by and he would take care of it right away. Even though he was busy taking calls and managing so many customers, he took the time to talk to me about my options. He was honest about the condition of my tires and gave me the best advice as if he was talking to his own family member. I ended up getting all 4 tires replaced and I didn't have to wait long. I'm sure it's incredibly tiring for Tony and his team to keep with the volume of work that they get, but he was still so friendly, patient, and attentive. This is what customer service is all about! I found my go-to spot for tire stuff. Tony alone gives this location a competitive edge over other Costco tire centers. read more

Reason #546789 why I'm happy to be a Costco customer -- My tire pressure light turned on this morning and I had no clue how to fix out my car issue (all of the nearby tire shops were closed). I remembered that Costco had an tire center but wasn't sure if I needed to schedule an appointment in advance in order to be seen. Car problems intimidate me but Yvette from the tire center was seriously so patient with me and showed me how to properly put air in my tires. The genuine passion to help out customers showed in her work. I came into Costco feeling doomed and left feeling hopeful and learned a few things about the tires on car! MANY MANY THANKS YVETTE! read more

Costco Tire Center - Free of service for all Costco members. YVETTE kindly offered to help me with my tire pressure issue. God bless her! - Tires Near Me - Alhambra, California

the Alhambra Costco tire center is the worse, I had a 10:00 am appointment got there at 9:30 and did not get my car back until 3:18pm. absolutely ridiculous. now I am in need of a tire rotation, I have tried for two days to call to make an appointment and no one answers. this is bad business practice, I don't know who is in charge of this but there is a need to make some changes. Now I am going to have to drive to Costco just to make an appointment, then come back to get my tires rotate. read more

I had a nail in my tire and thought I needed to replace it, but Tony was so lovely and sweet and patched/sealed it for me, saving me $160 for a brand new tire. I also needed to be in and out within the hour, and despite being a walk-in, he made sure my car was taken care of within 30. He was so helpful and overall just a lovely person. read more

The best part of being a member is you get good discount from gas to tires. Costco Tire Centers are known for their professionalism, long wait and online appointment. I was in need of new tires and did a walked-in on a weekday and luckily there was an opening that afternoon. Hurray! I bought four new Bridgestone All Season tires with a $150 discount! They said they may need three hours to install all of my four tires because it was a busy day. Thus, I shopped and strolled the Costco Warehouse to pass the time. Service Associates and tech were friendly and very professional. Overall, I had a good experience and highly recommend this tire center. read more

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Tony the supervisor was amazing! He really helped me out and gave me personalized service. I really appreciate him helping me pick the right tires and even getting on his knees to remove the lube on my tires. He is friendly, kind, and nice. Costco is the best! read more

A few things before I start my review: - Call ahead for an appointment, or make an appointment online or in person; you will regret it if you decide to walk in instead (understand that sometimes life happens and you get a flat) - Make an appointment for non peak hours and/or days - Be patient ------------------------------------------------------ A couple of weeks ago, I noticed my rear tires going bald (RWD BMW problems..). I walk into the Costco Tire Center and placed an order for 2 Firestone Indy 500s. Gentleman let me know the next available slot. It turned out that the next available was a non peak day/time so I booked it. When the day came, I dropped off my car, ran around Costco for an hour, and came back out to a ready to go car. Techs, while busy, were polite. I'll come back for my two front tires when it's time. read more

I repeatedly ask that I want to save my rear tires. The employee at the service desk reassured me that they did and handed me the keys. They parked my car at the very back end of the store when there's so many parking spots. I waited 2 1/2 hrs when they promised me at 1 1/2 hrs. read more

Waste of time. I scheduled an appointment two weeks back and arrived on time. The tire guys decided to work on other walking customers first and let me waited for two hours. If I can keep my appointment, they should start the job within 30mins. I ended up canceling the service. read more

I'm always satisfied with the service here, warranty, tire patch and rotation. The only downside is getting an appt takes long. I go in the late afternoon to avoid the long line in the mornings. read more

I had an excellent experience at the tire center today. I went in for a scheduled tire rotation appointment. I was priority checked in because of the appointment, and they completed the job faster than anticipated despite being extremely busy. When I picked up my car, I brought my paid-for groceries with me, and they helped to mark off my receipt and even held open the side door so I could wheel my shopping cart out. Thank you for the excellent service! read more

My mom and I got our tires replaced here with our old cars a few years ago. It was understaffed and I had to wait over 5 hours when I dropped it off on the same day. Recently I got a nail stuck in one of my tire and I dropped off my car for same day service and it took about 5 hours without an appointment. They repaired my tires and they provided good service! It was still a little bit understaff, but what can I do? I'd definitely continue to visit the tire center for my tire needs! read more

Customer service is superb! We made an appointment online & had to fall in line when we arrived to check in but fast & easy. Staff was accommodating providing us much needed information in choosing the right tires with the best deals. They were able to fulfill the commitment period & got the car ready earlier than expected. The shop is organized & clean inside & out. read more

Costco Tire Center - Tires Near Me - Alhambra, California

We ordered 4 Michelin tires online and had an appointment to put them on at 930 am. The check in was smooth, and we went shopping at Costco while we waited. We were told the wait would be about an hour. $1100 and 3 1/2 hours later, the car is still not ready! No notice or updates either. Also, The shop does not do alignment. Even with an appointment, there is an extremely long wait and slow service. The only upside is that Costco has good warranty on tires. read more

I love Costco but their tire center has poor customer service. Whether it was a phone call or in person interaction, I was met with an attitude and the employee was unwilling to assist. They wouldn't give me any information until a gave them my tire size which I didn't have handy. I asked if they could look it up and they said they couldn't which I know is not true. They said I my tires would come in on Friday but they would call me and it's now Monday with no phone call. In looking at the prices, I don't think I saved any money so perhaps I'll just get a refund and go to a local tire shop. read more

I have never seen happier employees than the Tire Center employees at the Costco in Alhambra. Everyone is so nice and caring. When I first got my car, one of the employees helped teach me how to fill up my tires with air. When I purchased new tires in January, the employees were extremely thoughtful. I was having other problems with my car and Tony's service was superb. He recommended a close, honest place for me to get my car serviced and checked in on me the following day. Tony is truly a legend and I hope that he gets the corporate recognition that he deserves! read more

This tire center kept the bad tire on the car instead of replacing it with the new tire! It was clearly stated on the paperwork what to do and verbally stated when the car was dropped off. Chad said it was a miscommunication. Why would a professional think to keep a bad tire with a damaged side wall and nail in it on the car? Unbelievable! read more

Competitive pricing on tires. Installation is quick. Granted, it is just really installation reason the service is fast. Alignment check is not included. JustTires includes additional services during installation at no charge. But you need to wait longer than hour. I did all 4 tires for my 2014 Prius PHV with TPMS sensors so it's an hour or some few minutes. I did went earlier than my scheduled Installation of 10AM. Reason 4 stars? They are not consistent on records. Some customers they will ask for the mileage of the vehicle and have that reflected on the sales order or work order. The mileage on my paper sales order/work order is blank. That information is very important to me as I keep records of what is/was done on which/what mileage. Friendly staff. Appointment is required. However, you if you want take a chance for any available slot for installation, then call them first. Park in front of the tire center or on the side (left side if you are facing the tire center), not in front/side of the food court. read more

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10/10 friendly and helpful technicians 10/10 recommend making and appointment But if you didn't make an appointment (like me), then also totally worth it to walk around Costco eating samples (also like me), buying $290 worth of bulk snack food and storage bins, and then sitting on the bench to eat the snacks you just bought. Seriously though, I was so blown away by the service that it made me write a review about a tire shop. read more

I came in because my tire had a shimmy. After waiting an hour and a half I find out the only re-balanced one tire. I asked them why they only balance one tire. They said the other three are perfect and zero out, which is impossible because the tires are shaking. Normally, when you go to a tire center and tell them the tires are shaking, they remove all the weights and restart all over again, but not Costco, they leave the weights on and the will take the cheapest easiest route and get you out as soon as possible in my opinion after what happened today. I see why the lines are so long to get an appointment as so many people have to come back to get their tires balanced a second or third time Very sad business model for consumers IMHO read more

MAKE AN APPOINTMENT I wouldn't recommend getting your tires here, UNLESS you drop your car off go home then come back when they call you. I waited 3 hr and 40 minutes for my car to be done. Bought 4 new tires plus install with the current rebate it came out to about 800 for tires for a regular size sedan. I came here at the recommendation of my friend who says he always goes to Costco for tires. I will never go to Costco for tires based on the wait time. I waited so long I went inside and bought a chair just so I could wait more comfortably. They have two benches outside as a waiting area. Would I recommend going here? No. Not unless you can drop your car off go on with your day then come back and pick it up. read more

There's a rogue tire slasher in my neighborhood who got me twice. The gentlemen at the Alhambra costco tire center made two very crappy days way less crappy with their kindness, compassion, and incredible service. These professionals seem to understand how stressful it is to need new tires, and they do what they can to make your experience better. The first time, one of the gentlemen showed me pictures of his cute dog. The second time, they gentlemen found a discount that I qualified for, and it ended up cutting the price by HALF. I am so impressed by the respectful, kind vibes of the Alhambra Costco tire team read more

Bought 2 tires. Set up appointment for installation. I show to appointment and they tell me it'll be an estimated 1.5 hr wait - they'll call me when it's ready. That's fine, I'm not going to stand or sit there on the bench waiting on a hot day so I'll go walk around and eat and chill at Alhambra park. 3.5 hours go by and no phone call. The shop is about to close so i finally go check on my car. Apparently my car was ready in 1 hr 10 min but "10 point vehicle release" guy, CHAZ MILLER, never called me to let me know... No missed calls, no voicemail, no text message - nothing! 10 point vehicle release but can't do the simplest, courteous act of calling your customer to them know their car is ready. And of course he's not at the shop anymore. Thanks for wasting my god damn time. read more

Got a nail in our tire on our way from Orange County. Called Costco tire center and Tony was super helpful! Asked if they could help patch up our tire so we could drive back home. Tony told us to bring it in even though it was already 4 pm on a Sunday. Got it in ASAP and Tony help us fix our tire! Had to wait a little over an hour but worth it! Patched up our tire and it made it all the way back 50 miles no problem. 100% would recommend coming here. Great service for a great value! Tony is the man! read more

After a long day at work, I had to get an alert fixed about tire pressure. Instead of not paying attention to the alert, I decided to come to the Tire Center. Luckily, the Costco Tire Center closes at 8pm so I was able to make it and didn't mind waiting a few hours. As I was waiting in the long line for my turn to tell them my car issue, they checked my air pressure and told me my options. I decided to get a full check so the hour and a half begins. After eating Costco samples and eating a Sundae, my time was up. Honestly, I had a great service. I had no appointment and the workers were super kind. The random nail that was in my tire was out and the Costco workers saved the day! Props to that! read more

Costco Tire Center in Alhambra has been by far THE WORST tire center I have ever visited. I assumed being a Costco Executive member and taking advantage of the deals Costco offers would be a smart investment, but it's been a disaster from the very beginning. I ordered my tires online on 1/22/2023 and was not aware I had to wait 2 weeks to have them installed since you need to make an appointment online and the only availability they had was February 3, 2023. Even after making an appointment, they claim you can get in the appointment line to be served quicker, but I still had to wait wait in line 20 minutes to be assisted since there is only 1 staff at the front assisting walk ins LOL. Anyways, I dropped off my car at Costco Tire Center on 2/03/2023 which the installation took about 1.5 hours. I got a call to pick up my car at 7PM. Went to grab my keys and walked over to my car. I immediately noticed one of my rims was banged up. Upon doing a full inspection, I realized The Staff at Costco Tire Center banged up all of rims and not one staff notified me. Can you imagine if I would have drove off the lot????? I went back inside Costco to notify a staff in order to file a complain. The first response that came out of her mouth was, if I parked too close to a curb. I was shocked to hear that response. I was later greeted by another staff member who took my claim and took me to the back where I overheard the same gal who stated if I parked close to the curb say the Costco employee who worked on my tires admitting to the damage but not taking responsibility and that "It Happens" to my type of rims LOL. The team all appeared to be very unprofessional were all cover their ass including the managers. To make matters worse, I needed to go back to Costco to get my wheels torqued. A quick checkup ended up being 20 minutes. I requested to speak with the supervisor and showed him the damage. The Supervisor did NOT show 1 care in the world. He literally said nothing to me and walked away while mumbling something over to his co workers. The Tire Center staff are VERY RUDE and very COCKY. STAY AWAY! read more

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