Can't say enough of good praise to the quality and dedication of the Pasadena team. I came in early for tire change and was accommodated with professionalism and efficiency. They had me in and out under an hour. Had a great conversation with their Team lead on overall tire brands and what quality metrics to look for when purchasing my next set! Definitely will be back. Keeps up the amazing service! read more

I'm no car expert, but I know great customer service when I see it. When my car started giving me problems, I decided to stop by, and Shahe came out to greet me with a big smile that instantly made me feel welcome. After a quick look, he knew exactly what the issue was. I truly appreciate quick, knowledgeable people with excellent customer service skills, and Shahe was all of that and more. My car was fixed in a very short amount of time, the prices were affordable, and the service was fast and efficient. It was definitely worth the visit, and I've already recommended Shahe to all my family and friends. read more

Wouldn't go back there again. 1. They were overbooked, even after confirming our appointment. 2. They rushed to installed my mom's tires and broke one of the TPMS sensors. 3. Crooks. My mom notice the tire sensor lights were on and asked them about it, They had the nerve to say it'll go away after a few mins. Really Phck you DTC. read more

I've been going to DTSC for all my tire needs for the past 30 years, but the experience I had today really changed things. I ordered my tires online, scheduled for delivery yesterday, and arrived at the shop right at opening so I could get my car back quickly. I checked in, and Sal told me they could get it done in an hour, so I waited. An hour later, Sal approached me, mind you, I was sitting in clear view of the service area, about 20 feet away, and told me they had been searching for three of the four tires for the past hour. Apparently, the tires hadn't arrived at all. So I had essentially sat there watching them remove my wheels, remove the old tires, then put everything back on because the tires that I ordered were not even there. I left with an hour and a half wasted and the phone number for America's Tires who took me right away, even beat the price. Beyond that, Sal's way of doing business didn't inspire confidence. While I waited, I watched him handle customers and calls in ways that felt questionable, putting people on hold repeatedly saying he needed to change phones claiming the phone "wasn't working," only to return to the same phone moments later saying it suddenly sounded better. He was just letting that person on hold cook. After an hour of observing how he works, I learned a lot. He even tried something similar with me, initially insisting he didn't know anything about manufacturer warranty coverage for my tires. Then, while I was sitting right there, I had Goodyear call the shop and suddenly he knew exactly how the warranty process worked and how to credit me over $100 per tire. He just didn't want to deal with it. That's the kind of service experience I had, and unfortunately, it was enough to make me decide I wasn't coming back. See ya read more

Ordered tires here with install. They are great. Victor took care of me and will definitely be back for my 2017 prius. These guys are legit!

Had a flat tire due to a nail in my wheel and wanted it get it repaired or replaced. They repaired it for me completely free of charge. I was told it'd be around 1.5 hours as there were at least 5 people in front of me and I was a walk in but they had me out the door in under an hour. This was one of the nicest and easiest experiences that had to do with fixing something with my car so I definitely cannot recommend this place enough. This will definitely be the go to when I have tire issues again! read more

I asked a simple question: Can I come in, or do you recommend an appointment? The rep who answered the phone was in his own world. I had to repeat myself 3 times. Without any notice, he put me on hold. Definitely not going back here. read more

The guys working here seem nice enough and there was solid communication up until my appointment, but the procedure took three hours past their estimate with no explanation and my car sat done in the lot for an hour past closing before they rang me up. Not sure what's going on here. read more

My recent visit to Discount Tire and Service in Pasadena, approximately a month ago. Front desk was friendly. ​While my online invoice correctly lists the four tires I ordered online--Falken 225/60 R17--the tires actually installed on my vehicle are the incorrect size: 225/65 R17. While the higher ride height of my car prevents immediate rubbing, the invoice does not match the product installed. I didn't realize until a week or two later when I was applying protestant to my tires. Hope I don't have any issue if I ever need to use the tire insurance. read more

I got two rear tires for SLK here with great services and amazing price a few months ago. Unfortunately I got a flat tire caused by a nail. Other shops could not patch it so I came back here to replace the tire with their tire protection plan. I was informed it could be patched so that I did not need to pay the deductible for replacement. They are honest! read more

I walked in without an appointment, but I would definitely recommend booking one in advance. The service was excellent, and everything exceeded my expectations. Victor C. handled everything very well professional, efficient, and attentive. Overall, a great experience! read more

I came into Discount Tire around 2:00 PM to get a simple alignment, knowing they close at 3:30, so there was still plenty of time. There was only one other car being worked on and no other customers waiting, yet the employee told me they "wouldn't have time" to do it. It honestly felt frustrating and disappointing because it didn't seem busy at all. I made the effort to come in well before closing, and instead of trying to help, it just came across like they didn't want to do the work. Not a great experience. read more

Cannot recommend this location enough for tire and oil change needs. Have been here 3x and highly satisfied each time! This team is incredibly kind and efficient- they've been able to take care of me same day multiple times, often with a faster turnaround than promised. The customer service is above and beyond as well. They also have the best prices around - which is exceptional for the level of service you get here. read more

Went waaaaaay above and beyond just to try to find a slow leak in my tire, and they didn't even charge me anything. Would definitely come back for future tires. read more

A gentlemen named Shahe helped me out get a new set of tires showed me and excellent service, it was a really good place, recommending everyone to get their tires from there. read more

Highway rubbery!!! At its best, this was my first visit to discount tire and service in Pasadena and this will be the last, when I called on March/30/2025 early morning I spoke with a gentleman by name VICTOR and I asked about my Toyota Corolla's rear brake issue he quoted me $290, when I got there he jacked up the price to $672 dollars.again I am not a mechanic as an average consumer I believed to what I was told that I need new brake shoes and drums, and hardware replacement,I asked him if meant brake pads? He responded no this car doesn't have pads it is shoes that needed to be replaced and I agreed when I got my invoice I was totally shocked when I saw ( remove and replace brake pads and rotors) right away I lost my trust with them therefore I don't recommend this place not even to my worst enemy, I urge you do diligence before agreeing and request everything in writing and it will be wise if you request all the old parts that have been replaced, and they quoted me $800 for water pump replacement luckily I refused and I had it done for $375, I don't trust these people, most of car repairs shops are full of scam you will be lucky if you find a honest mechanic. Good luck to all consumers, and I believe LA County should should have oversight on all mechanics trace and penalize them indiscriminately, as you see in the invoice they worked only on my rear brake it is written on the invoice,also I got charged for brake pads and rotors which they did not do them, read more

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My review is based on my first visit. The location is close to PCC and there's an ample amount of parking. I had a scheduled maintenance at 3:30PM on a weekday. I arrived half an hour early but the staff graciously accommodated me. The space is relatively clean and quiet. The toilet needs some cleaning though... Other than that, the waiting area was comfortable enough. The service took roughly 3 hours. I paid a little over $500 for an oil change, break fluid, coolant exchange + all the scheduled maintenance checks at 75K miles. They had no promotions available at the time other than a $5 first time customer discount which I obviously welcomed. read more

Discount Tire & Service Centers - Tires Near Me - Pasadena, California

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The Manager Sal and the crew was unprofessional! Fooling around and saying parts needs to be replace wich does not requires. I also paid for the TPMS program and cancelled it afterwards! This Shop are UNRELIABLE and CANT BE TRUSTED! The oldest technician is a HUGE LIAR and UNPROFESSIONAL! Look somewhere else except this shop. read more

From the Manager to crew. They are dishonest to costumers. They will suggest replacing shocks/struts saying has a leak and the car is under 2 year old and no accidents or damaged. THIS SHOP IS UNRELIABLE AND DISHONEST. I went to Monrovia branch wich is the opposite. Observe and you'll see. read more

Have been a loyal customer here for few years now. Just recently even purchased a full set of tires! Went today with a screw in my tire and they refused to plug or patch it. Wanted to sell me new tire. Completely dismissive manager. Young bearded guy with really bad customer service skills. I ended up going to just tires down the street and they politely removed the screw which as it turned out didn't even puncture the tire. Discount Tire was rude and dismissive. Take your business to a more respectful and customer service friendly place. These places are a dime a dozen. Don't give these guys your business!! They don't deserve it!! read more

2 visits- 2024, early 2025 Many thanks to this kind crew. On two different occasions, I had "low air" warnings for my tires. At no cost, staff checked the tires, added air, and sent me on my way safely - no upsell, no long wait. If I need tires, I'll certainly check with them first. Thank you! read more

I was a first time customer at Discount Tire a few weeks back and will definitely be coming back in the future! I needed all 4 tires replaced and they by far had the best deals around (buy 2, get 2 free). Eric was the person who helped me and he was very kind and helpful. He didn't make me feel wrong for asking what promotions / deals they had and was helpful with my AAA discount as well. He provided the standard of what great customer service is and that can be increasingly difficult to find these days. Needless to say, I will be returning and referring any friends/family that need help with their tires, oil changes, etc. read more

No pressure, reasonable prices, friendly service . Had an wheel alignment & it drove beautifully

I had a great experience at Discount Tire thanks to Shahe. He was very professional, knowledgeable, and took the time to make sure everything was handled properly. Customer service like his really makes a difference. I truly appreciate his help and would definitely recommend asking for Shahe if you visit this location. Pasadena on Walnut & Hills st... read more

Customer service is top notch. Employees are very helpful and knowledgeable. Thank you team for assisting me ! Highly recommend this location . read more

I came in this past weekend with a nail in my tire and Sal was so helpful! I had never had this happen to my tire so I was a little bit nervous, but Sal was so friendly and took great care of me. Would definitely recommend! read more

don't bother making an appointment it will not matter. got here at 10:55 for my 11:00am. Fixed a guy who walked in after me then a whole other car with no owner in sight while my car waited until 11:48 to be seen for no understandable reason. Bathroom is a mold infested chamber with water in the soap dispenser. terrible. read more

The service was fast and very well coordinated. Victor was extremely helpful and professional. I will definitely come back to the pasadena site for service. Great job! read more

The good - nice clean spacious waiting room, fair price on tires, friendly staff The bad - was told unpatchable and recommended a new $275 Pirelli. Luckily I had to leave and could not wait. I later found another tire shop in Pasadena (Chuy's) who fixed it for $20. No issue so far after 200+ miles. Interestingly, the nail location in my flat was nearly identical to Yelper Kristy D's in her 3/1/23 review, except she paid for a new tire. read more

Discount Tire & Service Centers - Tires Near Me - Pasadena, California

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Ironically named Discount Tires, but when I needed a tire replacement, the only thing missing was the discount. I asked about any price adjustments was promptly told no. Took my business elsewhere, where I found better service and better prices. read more

My wife and I came in to Discount Tires in need of new tires, alignment and a break job. We were kindly greeted by Shahe and he helped us right away. Even though we didn't have an appointment, Shahe helped us out right away. Shahe took the time to thoroughly explain everything! The hospitality gave us the comfort of knowing our vehicle was in good hands. Super affordable prices, customer service like no other. Shahe and his crew were amazing. I'll never go to another shop again. read more

They have amazing speedy service. Came in for a tune up and they had amazing prices paired with fast service. Front desk serviceman Shahe helped out explaining exactly what I need. Never going anywhere else. read more

Really great service. The staff was friendly, honest, and super helpful. They got everything done quickly and explained what I needed without trying to upsell me. My car feels great now. Definitely coming back and would recommend to anyone needing tire service!! read more

They patched up my tire which was deflating from a nail free of charge. Quick and easy.

Made an appointment and total wait time was about 45 minutes for service to be completed. I was charged the price quoted to me on the phone and I also got the discount for joining the rewards program. Happy with the price I paid for the tires and the service was good. I'd come here again for new tires. Definitely ask about rewards program and if they have any promotions on tires. I saw a promo for buy 2 get 2 free for a specific brand. read more

Very good prices and gets the job done quick. I highly recommend coming here when you have tire troubl.

Did not have a pleasant experience with Alexander here as the front desk attendant. Came for an oil change and check-in seemed to be going smoothly, until Alexander insisted that my vehicle requires 5W40 motor oil, when that is absolutely not the case. I thought maybe he has something confused, so I mentioned to him that it should be 0W20 or 0W30, and that when I previously had my oil changed at other Discount Tire locations, I've never had a problem getting Valvoline 0W20 European oil for my VW. He told me 'There is no such thing' as 0W Valvoline European oil, in the most condescending tone imaginable. I could've pulled up the Amazon listing or Napa listing for 0W20 Valvoline European, but decided not to embarrass the man at his workplace. He went out to look under the hood of my car and couldn't find the in-plain-sight sticker denoting that the car takes 0W20. He told me to pull out the owner's manual 'if I have it.' Ridiculous. I know what oil my car requires, as I've owned it for 5 years and have changed the oil myself in the past. Anyway, I spent a few minutes leafing through the manual and showed Alexander the page where it stated the car takes 0W20. He just said 'Oh. I guess it takes regular oil then.' What? There's European 0W20. I couldn't believe the lack of knowledge by this attendant, who should presumably know this as oil changes are a regular service at Discount Tire. Fortunately the base 0W20 oil won't destroy my engine, so I went ahead with the change, although I truly wanted to leave and reschedule with a different location at this point. The actual mechanics here were pleasant and very communicable about what they were doing as they changed the oil on my car. I have nothing against the job that was done. Just couldn't believe the incompetence at the front desk. I won't be returning to this location. My advice to Alexander: please believe the drivers when they know their vehicles and tell you the specifications for their oil change, rather than insisting you have expertise that is clearly lacking. read more

Yes I would highly consider this place I've had different services done on several cars , this last time I went they did an alignment and had it done before the time I was given and they had no problem driving my car with hand controllers I don't call out names because I believe the shop runs as a team the only thing was the lighting inside it kept flickering and we'll that really bothered me and my wife read more

Angels and Heroes Tire & Service is what they should be named. That's what they were for me today. My tire was going flat because I ran over a huge construction screw. In 45 minutes they let me know my tire was done and I could go. They took the tire off, patched it, filled it back with air and put it back on. I went to pay and they said there was no charge. Unbelievably kind and deeply appreciated. Profoundly. Deservedly. Thank you so much. read more

The people here are so rude. don't waste your time or money here! I rather pay more money elsewhere to get better service. How disappointing for your business read more

Discount Tire & Service Centers - Just came in to try to fix a tire and the staff here is so rude don't come here to waste your time!!! Bad service !!! - Tires Near Me - Pasadena, California