Excellent customer service! I received an email from my O'Rewards account offering $10 off Boesh brand windshield wipers. With El Niño coming up this winter we needed new windshield wipers. I called ahead and confirmed they had them in stock. Guess what! Jeff is awesome! He handled my call and assisted me in selecting the right blades for my needs. Then he installed all three blades in under 5 minutes! I don't even have time to check in or take a photo! Excellent experience. read more

Michael was incredibly helpful and replaced all of the windshield wipers, the battery, and diagnosed my broken headlight. A true gentleman! Super helpful read more

I gave them 2 stars for being nice but when it comes to them ordering the correct parts for your car doesn't always work out... I gave them my license plate in my car information is already in their system, and he still gave me the wrong part. I had to go to sons auto parts in Los Angeles to get what I want.. read more

I had a wonderful experience at this location. I called to preorder my part to be sure it was available. Carlos on the phone was wonderful, when I got there, I was helped by Johnny who could not have been more kind and helpful. He helped me navigate the rebate from the ad that I asked about & wonderfully installed my new battery for me. I will not hesitate to go back to this location and send my friends there for help. Car stuff can be very intimidating, but the team here made it pain free. Thank you! read more

SHOUT OUT TO FRANSICO MAN, First he was the only employee to not only greet me, but really go the extra step to help me out. My side mirror was hit and I desperately needed something to be able to drive safe, Fransico gave me a really good rec that was affordable and also helped me install! Thank you smmmm ! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Pasadena, California

Got filter oil and brake pads for my crv here. Quick check out. They got my brake pads wrong the first time which was fun since the wheels were apart at that point. Had to get them delivered. read more

The staff are all very nice and helpful people and to my knowledge give you the full picture and let you make a choice on which specific part you want whether it be cheap or expensive. read more

Amazing staff ! Always helpful and understanding have nothing but positive thoughts when visiting o'rillys for my car troubles!! Thank you to Sergio Miguel Jeff Carlos Michel max sandy Michael ! read more

Came here with a broken battery and these are some of the sweetest people in the world! Our car would not start and Cristal, renee, and the other associates here (so sorry forgot everyone's names) made us feel comfortable and helped us SO much with getting another battery. Really appreciated all their help and couldn't recommend this location enough. read more

They're price-gouging and false advertising. For the oil pictured in the photo provided, the deal went with a brand owned to o'reillys. The deal was 32.99. The price was actually $38.99, and it isn't 5w-30 like I asked for. I said I wanted the one that's more durable, that's better. Miguel ASSURED me the 10w-30 was better because what's in it (it's not). I get back and find out that it's the wrong one, swap it, and the one that ISN'T on sale is cheaper than the one that was supposedly on sale! So he sold me the wrong one and gave me misinformation to charge me more for something I didn't want, using my lack of knowledge to a devious advantage. Luckily Sandi was able to fix the issue, but I still Won't be coming back here again and I wouldn't recommend anyone who doesn't know what they're doing come back either, lest they price gouge you. read more

O'Reilly Auto Parts - The receipt proving the difference - Auto Parts & Supplies Near Me - Pasadena, California

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This location is not good at all has a very rude female manager this morning I walked in I had something to return instead of explaining it to me she rejected it with very bad attitude that was 0700 AM I walked in it's been many years that I'm O'Rally's customer it was my first time I bumped in to a rude employee and manager as her someone needs to discipline her all employees are nice but her I gave one star and this star is too much for her and this location because of her hopefully main owner or big boss will take care of this matter I walk out from this store very upset and I won't buy anything any more from this location and I have to mention that she made me go to La Crescenta O'Rally where I bought it from where she could take care of my problem why she sent me to La Crescenta O'Rally I just wasted my time and gas to go all the way from Pasadena to La Crescenta read more

George is a rockstar! Really great service, super friendly fast and helpful. I would recommend anytime. read more

I walk in at 8:15 and asked for assistance with my headlight that randomly went out with the bulb I bought from them three months ago, same location. The employee tells me he can't assist me because " they're about too wrap up the day." at this point it's 8:20ish when he said that but the part that doesn't make sense is, they don't close till 10pm on Sundays so how come you can't help me? Only thing he wanted me to do was buy another bulb and put it in myself or come back in the morning when he had over an hour and a half left on his shift. I almost bought the bulb, but then I remembered there was a AutoZone down the street and they close at 9pm. I left the lazy unhelpful employee and drove down the street to autozone. Not only did they take a look at it told me what the problem was and put the lightbulb in and made sure it worked and it wasn't anything more than just the lightbulb. His name is Tony and he's a hard-working young man and I appreciate it him. I wouldn't go to this location for any type of assistance or even parts at this point and I suggest you don't either. read more

Always friendly knowledgeable staff. Always well stocked. My go to place for auto parts. read more

Went to O'Reilly's to get a canister of Freon for my London Navigator. Was my first time doing it and wasn't sure how to do it, but the staff at O'Reilly's were very friendly, professional and even came out to my vehicle to show me where I needed to add the Freon. Would highly recommend the O'Reilly's on Lake in Pasadena to anyone! read more

9.8.2021 It's a discount place and mostly walk in self service, *very* handy when you need a gallon of oil and filter quickly . Good counter service when you need to look up parts and they're very fast at getting what you need when not in stock, this is *very* important for the DIY'er . Typically they have multiple brands available so you can go a bit cheaper when $ is tight ~ also a very good thing . The " HELP" aisle has all manner of little things your vehicle needs ~ door handles, fuses, little rubber grommets, return springs, oil & power steering caps. on and on ~ take a few moments and you'll likely find that hard to find clip , plug or electrical connector for your 35 year old daily driver . A small Hot Rod area of aftermarket goodies is helpful too ~ I buy electric fuel pumps (remember : carburettors only need TWO POUNDS PRESSURE ! DO NOT ADD A PRESSURE REGULATOR ! . Helpful counter staff, not all know much but all are willing to help you find what you need . Good prices on chemicals, big 5 quart jugs of oil and coolants, ATF, P.S. Flid, stop leaks, "TRANS-X" and so on too . Last week I needed tie down straps in a hurry and they had several price / load levels IN STOCK ~ thank you . NO BATHROOMS / PLACE TO CLEAN YOUR HANDS ! . Plenty of parking, in front, out back and curbside too . -Nate read more

JAKE was EXTREMELY helpful! He went above and beyond and was extremely pleasant to work with. Thank you Jake, for taking care of my headlights!!!! read more

The sales staff is so very helpful- really appreciate their recommendations and their assistance.

Was fortunate enough to be alerted that both my tail lights were out by another driver instead of being pulled over! I went to purchase the tail bulbs myself, but realized I didn't have the correct tool to remove & replace. Walked in yesterday and Edwin was super helpful in making sure I had the correct bulbs and changing both tail lights for me at no charge. Really grateful for the help, as I was told by another O'Reilly that they wouldn't change them for me & Edwin also mentioned it's a bit out of the norm. Thank you, Edwin! read more

Didn't have what I needed in stock which was a little weird, I have a 1996 Ford E150 Econoline van and they're everywhere

I've been to this store twice, both times for wiper blade replacements. I love that there's free installation which I appreciate. I was very happy with the experience last time which is why I returned today. Totally pleased. Jake, thank you so much for the excellent customer you gave me today. It was a pleasure. read more

Once again horrible customer service they treat you like you don't exist Salvador does not recognize you and the Asian guy with died longer hair on top, treat you like you're crap. Will be taking business elsewhere. read more

Great customer service. I know nothing about cars but they were patient and kinda to me and explained everything step by step.

Excelente service!!! My car was having a problem they check it and changed the battery in a few minutes. Problem solved. Thank you!

Daniel at O'Reilly's on Lake Ave was so kind and helpful! He helped me with new wiper blades and he made it so easy. Thank you Daniel for being so cheerful and sweet :) read more

Well established local auto parts store with a friendly staff and competitive prices. They charged my battery for free. Great service! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Pasadena, California

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Chris' customer service is the best. Has a great energy and very enthusiastic about his job very easy to speak with and very helpful with any car needs! He's also very efficient and quick with his work! Would definitely recommend this spot and for Chris especially if you hardly know anything about cars ' read more

Huge shout out to Chris for taking the time to figure out if I needed a fuse or new brake lights. He not only got the parts that I needed he installed brake and turn signal lights. He was super friendly and soo helpful!! I will definitely be back! Thank you Chris! read more

I often get talked down to at auto shops or mechanics but the guys here were very polite and not at all patronizing. George rang me up and even offered to come look at the issue since he has mechanic experience. He gave me some extra information that helped me understand what was going on with my car. read more

They sold me the wrong parts. Went home waited for my van to cool down and took everything apart. Realized their mistake and called them to see if they had the right parts before I Uber over there. Omar put me on hold for 25 min. I hung up called back. He said let me get my manager and put me on hold again and forgot about me. Unbelievable. What happened to customer service. What a joke!! I usually go to Autozone, won't make this mistake again!! Update finally spoke to a manager and they delivered me the parts!! read more

My battery was on its last legs - the guy here (wish I'd written down his name!) was so helpful, he made it one of the easiest replacements ever. read more

Edwin was very helpful! Even though it was raining he came out to put coolant and oil in my car. He educated me on where it goes and how often to change it. 5 stars for Edwin read more

If you're a woman trying to get parts for the maintenance on your car or otherwise, expect this guy to give you a hard time. He asked me questions about parts unrelated to my requested purchase that had me have to call and find out if I even needed them. Which I did not. My car guy said this guy has no idea what he is talking about, he is trying to sell you things you don't need and is deliberately giving you a hard time. Thanks Edwin read more

Service was great here and prices are competitive. I purchased a new alternator and while the process was pretty pain free, I had to replace it a few days later at one closer to my house. The other location tested it and said it was bad. I'm unsure if the store could have tested or known before hand, and as this is a chain I know sometimes you sacrifice quality for price. That's why I didn't rate this lower. All in all, I'd say go here if you like O'Reilly's and need a good deal, but just beware that you do get what you pay for. But the warrantee is lifetime so that's pretty awesome. read more

Chris at this location has amazing customer service ! Went to auto zone three times was told they can't check my battery go some place else ! Would recommend this place if you like good service and fast service ! read more

Car: Nissan Sentra 09 My battery had died the night before and luckily when I got it jumped, it had enough juice to drive to the O'Reilly the next morning. I called ahead and asked if anyone could assist me change it, since I didn't have the tools or honestly the strength to lug a car battery out of a car. The gentleman on the phone kept things honest saying he could possibly take a look and assist in changing the battery. When I arrived, he remembered our phone call and went outside I see the battery needed as soon as everyone inside was taken care of. He was very honest and answered all of my questions. (I had several) lol he was very helpful, and generous the entire time. Great service guys! I'll be back soon for the rest of my car needs! read more

Do not go to this Oreillys. I brought my battery in to be charged. One of the female workers tells me that the battery's cells are dead and that I need to buy a need one. I call b.s. as I only had this battery for 2 years. I take it to a mechanic I trust and I have him test it out. He tells me it's fine and just needs to be charged. He charges it for me free of charge (bless his soul). Do not go here or they will try to sell you something you don't need. read more

These guys here have always been helpful. Kevin helped me a few months ago and today it was Chris. Both offered to help me install the parts I had purchased on the spot, and they were very patient. Chris has a happy spirit about him. Thank you! read more

Customer service means all the difference to me. Though I'm pretty simple: address the customer with a hello and don't ignore said customer pretending not to see them. I ordered something on the website thinking my exposure to people in these times would be shorter. I get there and call the store no answer. Okay cool I'll walk inside where the only people in the store were about 5 employees. Waiting....nothing. Now I'm thinking why did I bother ordering ahead of time to get curb side delivery when I had to go inside and get ignored? Don't bother I'll drive the extra few minutes to go somewhere else. read more

A HUGE thank you to the amazing employees at O'Reilly on Lake. The assistant manager Jesse went above and beyond for me and helped me find the problem with my blown fuse and help me install the replacement. He even went online to do some research to figure out what was going wrong! I cannot thank him and the rest of the staff enough for all of their help. They saved me a trip to the repair shop and I am so grateful! 5 STAR experience! read more