Excellent service department. Matt Bell my service advisor is the best. Matt is very professional with great communication skills. He goes above and beyond for the clients. Highly recommended read more

My Experience at Rusnak Pasadena As a repeat customer of Rusnak Porsche, I have always been highly impressed by their service department, which is why my recent experience with the pre-owned sales department was so disappointing. I went in to get an estimate to sell my car and met with Allen, the Pre-Owned Car Manager. From the very start, his demeanor was entirely unwelcoming. When I introduced myself and stated why I was there, he asked where the vehicle was located. After I pointed it out, he simply turned around and walked away without a word, leaving me to assume I was supposed to follow him. Once outside, he inspected the vehicle, checked his phone, and verbally gave me a quote--all without a single smile or welcoming gesture. When I asked if that was his best offer, he gave me a laundry list of what the car would need to sell. After I said "thank you," he once again just turned around and walked away in complete silence. I had to stop and think afterward--perhaps he was just having a difficult day or going through something personal, and I always want to extend grace. However, as a manager, shouldn't you lead your team by example and greet customers with basic professionalism and courtesy? It is a stark contrast to the wonderful team in the service department. To top it off, prior to visiting Rusnak, I had already received a quote from Carmax that was 15% higher than what Rusnak offered. I had hoped that my loyalty as a repeat customer would at least warrant a polite conversation, but unfortunately, that wasn't the case here. read more

This review is for the service department only. I brought in my brand new 2025 911 for two minor issues related to the comfort exit function and the CarPlay connection. The car stayed in the shop for two days without any communication from the service advisor. On the third day, I was told that this was simply "how Porsche is" and that there was no solution for either problem. I then took the car to Porsche Downtown LA, where they quickly reprogrammed and recalibrated the system. Both issues were fixed within 24 hours. I'm very disappointed with the attitude and professionalism of the service advisor and technicians at Rusnak Pasadena Porsche. Based on my experience, I would highly recommend Porsche Downtown LA for service instead. read more

Let me tell you what it's like driving a Porsche, you'll see every roadblock, tree, parked car, cliff, and just think how great it would be to ram your car into it and destroy it. Who should drive a Porsche or even consider this dealership? Someone who has the tiniest weiner and is on their last attempt to fulfill a void in their life as a final and desperate cry for attention. These cars have the technology and quality of a 2004 Kia. Absolutely everything in their vehicles was designed by an engineer who was missing several chromosomes, and then assembled by a group of blind individuals. Their 911 has the performance of a stock 340i at best, with a used Lambo price tag. Do you want to know why it's called a 911? It's because they knew at some point their customer would become suicidal or go into a tree for realizing the mistake they made, and they wanted a fast way for them to realize who to call for help. You pay for "luxury" and get cheap plastic, and when it breaks down, which trust me it will break down, very often (perfect lemon car), they will leave you stranded with no loaner and tell you the next one is available in 1-2 months. Their excuse was their cars are too expensive to have loaners, which is weird because in 2 years most of their cars lose about 75% of their value. You'd think there's plenty of used Porsches on that lot that after a few years now are worth less than a pack of Doritos and Marlboro Reds. I've sat in a 20 year old Corolla that had the same old cheap leather smell that my current 2 year old Porsche has. Just close this yelp, close the app, go on Google Maps, navigate to the nearest BMW dealership, and don't even think twice about it. I pray to god each day that this vehicle spontaneously catches on fire or someone steals it. read more

I bought a 2024 Cayenne Coupe at this dealer. Multiple warning lights (Auto Start Stop Failure, Engine Light, Engine Control Error, Adaptive Cruise Control) appeared like Christmas tree. I brought it back to dealership for repair and problem persisted. Within a 2 months period, I was back at the dealership 5 five times and the car stayed at the dealership for more than 30 days. Each time, different fault code and problems were discovered. The dealership changed battery, sparkplugs and I was asked to pay over $1700 for those repairs. Even after replacing those parts, the problems still came back. It seems the service department is unable to repair the vehicle, but don't want to admit it. They are just keep replacing parts and ask me to pay for their trying. Now, I suspect they are just turn off the warning lights when my car is at the dealership and return it to me, pretending they have fixed the problem. I filed a lemon car claim with Porsche but don't want to take responsibility for the lemon car. If you ever consider buying Porsche, reconsider it because there are no after sales services from them. If I can, I will not give one (1) star......I will give (-5) stars. read more

I had a very disappointing experience at Rusnak Porsche Pasadena and would not recommend this dealership. My mother and I were there from about 1 PM to 5 PM, and from the beginning, we were very clear about what we wanted: a 2022 Porsche Macan with a white exterior and red interior. Instead of listening to our request, the sales consultant, Freddrick Baker, kept trying to upsell us into something else entirely. Things got even worse when they ran my credit multiple times without clear communication--resulting in three separate inquiries. Then the pre-owned manager, Allen Khatchick, came out and suddenly tried to bring us back to the exact Macan we originally asked for. He told us he would run the credit again specifically for that vehicle, but that never even happened. I've since checked my credit and can clearly see what was (and wasn't) done. The numbers also made no sense. Initially, I was planning to put $6,000 down on a lease, which was already discussed. Out of nowhere, they told us we would need to put $16,000 down on a $40,000 car. It felt like they were just trying to get us out the door at that point rather than actually work with us. To make matters worse, when my daughter went back to grab her water from the table, she overheard Freddrick Baker gossiping with another employee, making assumptions about my credit in a very disrespectful way. That was completely unprofessional and unacceptable. Overall, the entire experience felt disorganized, misleading, and disrespectful. I would strongly caution others before coming here. We will also be filing a complaint with the Better Business Bureau. read more

The sold me a defective used car , acknowledged and offered payment to repair than would not pay and now ignore my calls. These people are crooks read more

I recently took my Audi Q4 e‑tron in for the 20,000‑mile service. When I dropped off the car, the service adviser, Henry Perez, told me the maintenance would cost $776.10. I was shocked -- it's an EV, and he explained the high cost by saying they "had to replace the cabin." I didn't argue at the moment. But when I reviewed the invoice, I saw they only replaced the cabin filter, which costs about $50. Nothing else. No major service, no EV‑specific maintenance -- just a filter. I filed a complaint with the Bureau of Automotive Repair, but Audi provided paperwork showing I had "agreed" to the cost, so BAR said there was nothing they could do. So I'm posting this as a warning: This dealership's service department behaves like sharks. If you experience unreasonable charges or treatment, take your business somewhere else. read more

In May 2024 I purchased my 3 Porshe, turning my totaled Macan S into A 2021 cayenne hybrid! Car had 32k miles on it and as I travel the world much I put low miles on it. The contract office talked me into purchasing the $4k big 40,000 & smaller 50,000 mile service. Fine. I got talked into it. I paid 8.25% interest over the 2 year loan as well. Forward less then 2 years forward, a few recalls on the vehicle had to be fixed and with 39,820 mls I made an appointment for the service. It took about a month to get an appointment. When I dropped off the car the service manager brings to my attention that my $4k 40,000 mls service contract was expired and there is not much they could help me with. I feel terribly cheated out $4k by the Rusnak dealership in pasadena and will never purchase a Porsche again sadly. They offered to do the 10k service at the 40k mileage as they now claimed that would expire in 3 months... I was supposed to drive the car 18k miles in less then 2 years to be eligible for the $4k service pan they talked me into buying without ever showing or mentioning expiration? Where do I take this? Just like our current administration, anything goes to make a buck on costumers expense. It this really worth it for them? I thought these were only practices you would experience on a 2nd hand lot in the desert... . Truly disappointed. read more

I had an amazing experience working with Ken for the second time on getting my new Porsche Macan. He also helped me with my very first Porsche, and both times have been nothing short of excellent. Ken made the entire process incredibly smooth and quick--just yesterday afternoon I reached out to him, and by this morning, I was already driving off in my new car. His responsiveness, professionalism, and attention to detail really stand out. He's not only knowledgeable but also genuinely helpful and kind. Everyone at the dealership was friendly and welcoming, which made the experience even better. Thank you, Ken, for making everything so easy and enjoyable. You're truly the best! read more

Rusnak/Pasadena Porsche - Car Dealers Near Me - Pasadena, California

Everyone here--from sales to service--is top notch. I purchased my first Porsche Cayenne four years ago from Jason Ka and have never regretted it. Jason and Allen are both incredibly professional, kind, and a pleasure to work with. I would absolutely purchase my next car from this dealership. The service department is also the best I've ever experienced. Jason Y., Steven S., and Greg are outstanding. They treat you like family and consistently go above and beyond to provide exceptional care and service. I cannot recommend this dealership enough. Their loyalty, professionalism, and genuine care for their customers really set them apart. Truly the best. read more

Audi is a trah car brand. My Audi Q5 has been in service 3 months total in three years that I owned it. The last repair didn't even started because they were waiting for the battery for 2+ month. I opened a buyback request within them. This is not serious car maker, it's just a scam company. read more

We love Alex the best! He is very professional and friendly. Alex provided amazing customer service! He was incredibly helpful, patient, and took the time to understand exactly what we were looking for. He found us the perfect car and made the entire process smooth and enjoyable. Highly recommend working with him as well as Alice the best finance lady. Best team in town, highly recommend Rusnak and will definitely referred more friends to Alex. read more

Rusnak/Pasadena Porsche - Car Dealers Near Me - Pasadena, California

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I was pleasantly surprised how good the customer service was here as a first time client upgrading from a bmw 435 to a 718 Boxster. Amazing and demolishes the bmw in every way but this review is about the staff. Very knowledgeable folks who treat you well with courtesy. read more

Thank you very much Joanna for arranging for me to see my spec'd to order 982; from order to delivery (right off of the boat from Emden, to loading off from a trailer). It is exciting to see everything. This was by far the best vehicle purchase experience, and smooth delivery. Huge thanks to Joanna, Alice, Fred, Match. Highly recommend Rusnak Pasadena Porsche. read more

This review is based on my experience for the Major Service performed on 5/7/2024 to our vehicle. I want to begin this by Thanking our Service Advisor Daoshang (Tom) Wang. Tom was very professional, greeted us on time and explained to us the entire service in detail. Tom kept us informed the entire time while the vehicle was in service. Tom also arranged the loaner vehicle and made the entire process easy. Tom also informed us well in advance to pick up the vehicle. During the pickup, Tom went over in detail all the work performed on the vehicle, this was very helpful. We we definitely work with Tom in the future and we highly recommend, Tom provided exceptional customer service, he is an excellent service advisor and a valuable resource to Rusnak Porsche. read more

Rusnak/Pasadena Porsche - Car Dealers Near Me - Pasadena, California

Super depressing atmosphere not helpful management Homeboy looks like he just came from a funeral I just moved and was exploring my options with a dealer that seven minutes away from my house I'd rather drive 45 minutes and go back to Woodland Hills Porsche Zero inventory you can tell this is a toxic environment. The sales people are walking around, looking like they are on the prison yard. If I'm not mistaken, Porsche is not a brand. It's a family. They don't even treat you like a customer never mind Family :) Try to sell my car back to them He lowballed me bc of yellow seatbelts saying it will be a hard sale lol Probably bc u don't smile and don't have anything for sale lol My advice go to Woodland Hills or Santa Clarita Porsche for everyone !!! read more

This place is amazing.It my second vehicle. I'm buying from Steve. Great service very helpful. Got good deals as wil. read more

Rusnak/Pasadena Porsche - Car Dealers Near Me - Pasadena, California

This is the 3rd time that I am having issues with my tires. I reach out to Ashley Looper on Service department he is able to assist in timely manner. From the moment that I pulled in the staff was very friendly. Only took few minutes for Ashley to get my paperwork ready and place my car in service area. Ashley is very professional, works efficiently and very friendly. By the time I finished my coffee and responded to my work e-mail. My car was ready to go. Because of people like Ashley and the rest of the staff I stay loyal at Rusnk Porsche Pasadena. I highly recommend this dealership and their outstanding costumer service! read more

Rusnak/Pasadena Porsche - Screws on tire - Car Dealers Near Me - Pasadena, California

My second experience buying a Porsche and I was not disappointed. Great customer service and cars ! John Paul assisted us with our experience. His help, attitude, and expertise made the experience so enjoyable. read more

The loyalty to its customers is horrific. I would never go back there. The Sales Manager, Fred, was rude which was sad. I had purchased a new car there before. read more

I recently took my vehicle in for service at Porsche in Pasadena and was very pleased with my experience. Matt Bell was my service advisor and he was great!! 5 stars. Very knowledgeable, quick to respond, helpful, and kept me in the loop the entire way. Exceptional customer service. I definitely recommend this dealership and Matt Bell as service advisor. read more

I bought my 2016 Macan S at Rusnak Pasadena, its been 10 years now and the car with the help of the service department at Rusnak has kept my car in top working condition. A huge thanks to everyone in the service department, not only Steven S. my service technician but Jason Y (asst service manager) and Greg K (service manager) for taking care of my cars needs, also to the support staff, everyone in service as well as the guys that detail my car when I come to pick it up, super sparkling clean like it has been detailed. I have never had my car serviced any place else since I bought it. They go above and beyond. read more

Service and parts department was excellent. They got me in and out within a timely matter. Highly recommend them!

**** Downtown LA Porsche has fixed my car including the additional damage Rusnak did to the inside of my brand new car (my back seats) when they "fixed" it. The dealership never called me when the advisor said they would to explain how they caused further damage. It's worth noting their own employees told me they have caused damage like mine to other cars. When I mentioned the kind of damage the employee said "oh do you have the GT3?" To which I said no and asked how often it happens ... they said "often". Run, down walk to another dealership. I highly recommend going to Downtown LA, they're excellent. I've worked with them for over 10 years and have never had any of the issues I experienced with Rusnak. They also don't make you wait for service appointments or take your car to 3rd party autobody shops that are 10 miles away from the dealership. **** as an update the newly installed bumper is coming apart so it took it to my normal dealership. The service department notified me that Rusnak improperly installed the bumper and broke it. I now have to order another new bumper for the car. I purchased a brand new Cayenne from them that, when I went to pick it up, was damaged. After a very frustrating two hours they finally agreed to fix the damages they caused. It took over a month to get a service appointment and when I got my car back there was new damage to another part of my car which the service technician wouldn't explain. During my service visit another staff member mentioned to me other purchasers had similar experiences to me which shocked me. I've purchased cars from two other Porsche dealerships and serviced my cars with three other Porsche dealerships. I've never had such a truly unprofessional, off-brand experience. The dealership makes you realize where the bad reputation and stereotypes of auto sales people and dealerships come from. It's a true deviation from the Porsche brand's commitment to excellence behind the steering wheel and customer experience, it's been a truly disappointing experience. My experiences have left me with such a lack of confidence, and with more to fix, that I'll be taking my new (2025) car to my regular service dealership to be checked out. read more

Rusnak/Pasadena Porsche - The newly replaced bumper coming apart within days of piling it up. - Car Dealers Near Me - Pasadena, California

Fred Pourfarzib and Match Wong have made my automobile dreams come true!! What a journey it has been and Match Wong has been there every step of the way - from placing the order (and explaining the options and configurator) back in November '22 to delivery @ PECLA this August '23, it has been an awesome experience working with Match (SA) and Fred (GSM) on my 4RS. Even as a Bay Area resident, I've heard great things about Rusnak Pasadena in Porsche community + Social media forums and talked with both Match and Fred regarding highly sought after GT4RS allocation back in October '22. Soon after, they came back with the great news about acquiring said allocation. Fast forward to August and I've taken delivery of my first Porsche, first GT car (PECLA delivery) and looking forward to making many memories to come and building future relationship with Rusnak Porsche for my future Porsches. Sarsi in Finance dept was also very smooth as well (although I really did want that tire + wheel protection on my mag wheels ;-)). Thanks again Rusnak Porsche for a great Porsche Experience!! read more

Rusnak/Pasadena Porsche - Dream sports car acquired!! 4RS is a BEAST! - Car Dealers Near Me - Pasadena, California

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Honest shop! With a fine selection of cars, hands down to Simon, our sales consultant who went above and beyond the call of duty for the superior service rendered. He was also professional, straight forward and sincere. He also brought to my attention the easy-to-navigate website, which had loads of useful information that allowed me to easily navigate my new Porsche Taycan. My husband and I are very happy with Simon and Sylvia in the finance department. We highly recommend Porsche Rusnak Pasadena and be sure look for, Simon Quay Tran read more

Rusnak/Pasadena Porsche - Brand New 2023 Porsche Taycan. - Car Dealers Near Me - Pasadena, California

Steve is awesome -- professional, knowledgeable, and cordial. He gave me a great discount and a nice goodie bag. Make sure to ask for Steve Rumph when you visit Rusnak Pasadena Porsche. read more

Took my 2021 Macan gts in . Tom was able to fit me in last minute and also get me a diagnostic within hours. GREAT service. very guy ask for TOM if you're looking for an excellent and efficient and nice service advisor. The video the tech sent was excellent too. Also when I pulled up first thing in the morning the guy who took my initial information was really nice.. had a big smile. Outstanding service and lovely facility. High recommended read more

Nice friendly staff. Helpfuel and patient when looking for new car. I would recxomend.

Amazing experience with Jimmy (sales), and Ronnie (finance). Jimmy was always very professional, helpful, and extremely responsive. He made the car buying experience pleasant and stress free. He's been with the dealership for over ten years, and that in itself makes me feel more confident in his ability to help me when needed. Ronnie was also very professional and quick in getting me on my way. Highly recommend going to Rusnak, and asking for Jimmy. read more

Rusnak/Pasadena Porsche - Car Dealers Near Me - Pasadena, California

My experience was absolutely amazing! The customer service is top tier and I was pleasantly surprised how accommodating the customer service was. read more

Porter Nacho is amazing. I was low on charge, far from home, and not near a fast charger. Nacho enthusiastically offered and helped me to charge my Taycan in their charging station which I had purchased from the dealership not to long ago. Furthermore he showed me to their lounge and offered me a coffee while I waited. This opportunity led me to discover the new Electric Macan which I didn't know very much about until then. Now I'm considering leasing that as my second car. Service with a smile is hard to come by these days. Thanks for your great service Nacho! read more

Came to try and test out two models and Kason Ka helped me out. He didn't seem interested in helping or going over the car specs, he seemed unconvinced by us. Don't recommend coming here and if you get him as your salesman I highly recommend someone else. read more

Review for Service Department: Wow!! If you need your vehicle serviced AVOID this location! They need 7 hours for an Oil change and "inspection" for a vehicle, even if you make an appointment. As a service advisor myself, I find this extremely unnecessary and counter productive. Unless their techs are incompetent, an oiled change should not take more than 2 hours (including a vehicle inspection). This shows disorganization in the shop, a shop not capable of providing great customer service, and unreliability. Then I was told, if you're a walk-in, it's only a 2 hour wait versus scheduling a time ahead of schedule. Please make it make sense. Service department gets an "F" read more

I just called to ask for an oil change price, and they tried to sell me an 80k miles service for over 2k. After waiting considerable amount of time on the phone, the receptionist came back with $849 for an oil change! Even other Porsche dealer have specials for $500 Ridiculously overpriced services. read more

Customer service at this location is UNMATCHED. I'm treated like a valued customer in every visit. Management is always on the floor looking to help out and I love that. Jason specifically has been such a doll & resolved most of my "situations" when these have inconveniently arised to burden me. Can't thank you guys enough for your generosity and impeccable service. Truly happy with these guys. read more

I recently took my car in for a punctured tire and let me tell you, service was impeccable! Firstly, when i called in to schedule an appointment, they assured and acknowledged my situation was urgent and directed me to their towing service. I received a complimentary ride there and back, and while waiting to get the bill, there was coffee and snacks at my disposal. It felt like i only waited 5 minutes until i was helped by a service consultant. Unlike other companies, they were straightforward and provided me with an exact time to pick up my car and it was a great turnaround time as well. Then for the services of towing, Rusnak sent text messages to assure my designated towing truck was on its way, giving me live updates, and overall making sure I was being helped in every way! Thank you so much Rusnak for having amazing staff ( shoutout to Simon for always saying hi and being so friendly!) and outstanding service. I truly appreciate the continued support after the day I drove off the lot with my Macan!! read more

It had been 7 years since I had gotten a new car and I was on the hunt for a Certified Porsche Macan. I was very specific on the options I wanted and searched the country for one. Amazingly enough, my local Porsche dealer had a near exact combo that I was looking for. We inquired on the car and was told that it was going through the Certification process. Some dealers will allow cars with "acceptable" brake pad/tire/rotor measurements pass, but Allen the Pre Owned Director is not that type of person. He had all the important wear and tear items replaced. He did all the services. And showed me all the paperwork to boot. It feels wonderful knowing I won't have a surprising $3k bill rear its ugly head. Once I felt confident with the car, Allen also gave me a strong offer on my trade in. I then dealt with David and Match in Sales. They gave me wonderful service and the paperwork was a breeze. Fred, the Sales Manager, was also extremely kind and helpful in securing the car for me - while I came to look at the car, 3 other people were looking at this exact car! I also can't forget Alex in Finance who made signing papers really stress-free. Usually, the finance office is stressful because you just spent some time finding the car, agreeing on a price, and agreeing on a deal, just to have someone offer you more things to buy! Overall, I had a memorable experience with RUSNAK PORSCHE. Fred, Allen, Match, David and Alex were so helpful, kind, timely and patient with me. I got the best treatment and found my dream spec Macan! I will always remember them and always go back. When I took delivery of my car, Greg, the service manager, gave me a Porsche souvenir! AMAZING treatment. He epitomizes the term CUSTOMER SERVICE. read more

I was never this insulted by a car salesperson. The salesperson Match Wong was the only reason I'm gonna buy my Porsche elsewhere. Had really good experience with Rusnak before (bought a BMW in their thousand oaks location). Wife really wanted a Cayenne and we are very impulsive people so we headed our way to buy one. Upon entering the dealership, we were greeted by Match. Never asked what we wanted and we had to lead the whole conversation. When we asked what's the options are with different cayennes, he simply rolled his eyes and said "they are all the same". He was so distant and didn't want our business. Note to this Match dude, if you don't enjoy your job, find something you do enjoy. Stop bringing negativities to people read more