We came to Glendale Infiniti looking at an Infiniti Q50 and were greeted by Rory. He provided excellent customer service was extremely knowledgeable,and made the entire experience smooth and enjoyable. Highly recommend Glendale Infiniti to anyone in the market looking for a vehicle. Thank you again Rory for everything. I love my car!!!! read more

I had a great experience purchasing my BMW X6 from Infiniti of Glendale, and I want to specifically shout out Rory for making the process smooth and stress-free. From start to finish, Rory was professional, transparent, and easy to work with. He took the time to answer all my questions, never made me feel rushed or pressured, and made sure everything was handled clearly and honestly. Buying a car can be stressful, but Rory made it a genuinely positive experience. If you're in the market for a vehicle and want someone who's straightforward and actually cares about the customer experience, I highly recommend asking for him. read more

This place advertised falls information, they not interested to sell you a car they want rip off or sell you a car double a price . Never again! read more

I want to thank the entire Infiniti Glendale team for their amazing service! Before coming here, we visited several dealerships along Brand Boulevard, but we ended up buying our QX60 at Infiniti -- mainly because of the incredible attitude and professionalism of their staff. Everyone at Infiniti Glendale is so kind, patient, and truly professional -- it's hard to describe how great the experience was. They really know how to do business and how to find the best deal for you. Huge thanks to Yuvraj and the whole team -- you made our car-buying experience absolutely wonderful! read more

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I was looking for a Infiniti qx80. I inquired about a 2024 qx80 sensory online at Glendale Infiniti. Christopher Levine (sales manager) emailed me. Vehicle was in pristine condition. Chris was very knowledgeable and answered all my questions. I was emailing and texting Chris about the vehicle and Chris helped me negotiate a great deal with no hidden fees. Chris didn't pressure me to buy the vehicle and was very patient with me. If you are looking for a Infiniti please ask for Chris at Glendale Infiniti. read more

After contacting three dealerships for a BMW, in LBC, Buena Park, and here in Glendale, this was the only dealership that responded to the inquiry. From the start, Yuvi was incredibly welcoming, honest, and easy to communicate with. He made sure the dealership was easy to find, walking out to meet us, find us safe parking, and was patient during the test drive and financing. The experience felt effortless, never rushed, and refreshingly sincere, rare to find in today's car-buying experience. He even helped us set up Apple Car Play, schedule plate mounting, and take photos of the new vehicle to celebrate. A process that usually takes 6-8 hours was less than 3 hours in-and-out the door with Yuvi. Make to ask for him, he's an asset and the star of Infiniti Glendale. read more

Glendale INFINITI - Car Dealers Near Me - Glendale, California

They sold me a car with broken sensors and car speakers that pop when the vehicle is turned on. These people are sketchy.

I had some service maintenance done and decided to purchase 4 tires, as there was a special buy 3 get 1 special. My service specialist is Devin D . He truly goes out of his way to take care of business. I was unable to wait for some services, as it impeded with my job. Devin procured a loaner car so I could take care of business and return for my car the next morning. Thank you Devin and Glendale Infiniti. I would certainly recommend them. read more

I received an Instant Cash Offer from KBB for my truck, and Glendale Infiniti was the first dealer to reach out about it. They were professional from the start, and once I brought my truck in, were quick to inspect it and made a very fair offer (thousands more the other nearby dealer who also contacted me, without them knowing that I'd seen another dealer.) Everyone I spoke to was great (Peter, Joseph and Greg), and I'd definitely consider buying from them in the future based on the experience I had with this transaction. You don't get to say that about a car dealership very often :-) read more

My experience at Glendale Infiniti was amazing. Chris especially has been wonderful, he was so attentive from the beginning and genuinely wanted to help us get the best deal and did! He's just so sweet, humble but very informative! In fact, I had an issue with my new car and he immediately tried to help over the phone and when it was still not working, he made sure to get the issue resolved quickly! I'm so happy with my Infiniti QX60 and I am so grateful for Chris for his patience and continued willingness to help me out!!! I would definitely recommend this Infiniti dealership because I've been to others and this one by far is the best and was worth the drive because they are all so nice and truly give you the best deal! read more

Rory was great. Got a good deal and he helped make it happen. If I buy another Infiniti would definitely come here again.

One of the best experiences I've ever had took my infinity in for service. Their service manager Frank was one of the best I've ever met. Very funny guy crack jokes about old, former employees and their funny work habits. Their sales associate Christopher was one of the best I've ever met. Very nice guy. He even gave me a free Carfax report for my infinity. All in all very impressed and would highly recommend. read more

My family and I came in to Glendale Infiniti. To inquire about a 2025 QX60. Rory was our sales associate,he was pleasant, friendly and extremely knowledgeable. What makes me want to Highly recommend Rory and Glendale Infiniti for your vehicle is that even months after doing my lease through them , Rory is still very much responsive any time I message him. Thank you Rory! read more

SHOUT OUT TO VICTORIA, JOE, & DIEGO for helping me on getting my QX50s. My husband wanted me to wait on getting a car but i was officially done with my previous car. Victoria made me feel so comfortable like if i knew her for a long time. Beautiful personality & good spirit. Perfect customer service ever. She made sure that i walked out of the building with a huge smile & with the car that suits my personality. Joe did everything on his hand to make sure we walked out with the car. Diego was very helpful and very respectful he did his part on helping us fill out the paperwork and explain more this to us that we didn't know. I Most definitely will be recommend my family and friends to GLENDALE INFINITI. read more

Hands down guys!!! Glendale Infiniti truly goes over and beyond the call of duty. I must say that they make me feel part of the Glendale Infiniti family. Ever since I got my gorgeous Q60, the team makes sure that I am always happy with all of their services. I have to thank Chris Levine for the introduction to my "Casper" - Chris surprised me with a beautiful gift, he got the license plate cover that stated "El Casper " WHO DOES THAT!! I am trully impressed with the team. Now, let's talk about Frank, Frank manages the service department. Let me tell you... he is very professional, he is patient and will always find ways to accommodate his clients. I love the way he listens and does not judge or criticize me. He follows through and communicates effectively. He makes sure that I am never left without a car should my Casper need to spend the night. I value his word and kindness. Thank you Frank, Chris and Glendale Infiniti for making me feel part of the family! read more

Glendale INFINITI - Car Dealers Near Me - Glendale, California

We purchased a 2019 Mercedes-Benz CLA 250. I felt like I got ok deal after negotiation and getting hidden fees removed. Be careful with hidden fees like a $995 ceramic coating charge. The service was never done but yet they try and put it in the deal. I brought up a screen defect that I noticed on the car and they played it off as it was not as you can see in the pictures below. It definitely was. They also sent me on my way after a $25,000 purchase with less a quarter of a tank. Definitely didn't feel like the dealership went above and beyond. I've been to dealerships and purchased vehicles where they want to make sure that you are 100% satisfied and make a lifetime customer out of you. This was not the case with this dealership read more

Traded-in my old Infiniti QX60 for a new one and they made it happen. Very transparent and upfront..., Amazing sales team! Shoutout to Greg, Mansoor and Rory. read more

I had an AMAZING experience at Glendale Infiniti today and I'm incredibly grateful! I was on the hunt for a great deal on a new QX55, and Joe and Victoria made the entire process seamless. Joe, thank you for your transparency, keeping your word, and matching a competitive quote. Victoria, you truly exemplify what a great sales consultant should be--knowledgeable about the entire Infiniti lineup, patient in educating me about all the features, and making sure I felt confident at every step! As a loyal Nissan/Infiniti customer for over 20 years, today was a reminder of why I'm proud to rave about both the reliability of the vehicles and the exceptional support from everyone involved. Thank you both so much! -Lia read more

Very excited and happy with my new BMW purchase from Glendale infiniti. Special shoutout to my agent VICTORIA! Victoria was amazing from the first call . She was polite , knowledgeable, and professional. Throughout my entire experience, I never felt like she was "selling me a car" which I loved. She was personable and though buying a new car was the goal , she made sure I was getting the best for my circumstance. Thanks Victoria!!! read more

Glendale INFINITI - Car Dealers Near Me - Glendale, California

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I had a great experience at Glendale Infiniti. I called the day before going in and inquired about a vehicle. I asked for the internet sales manager. Rory Mero answered my call, ensured the vehicle was there, and we made an appointment for the following day. When we arrived, the car I was looking for was pulled in front and ready for a test drive. I was also trading in a vehicle and knew I had a price in mind for the trade. I have gone through this experience before and it wasn't pleasant. Between Rory, his manager, and the finance gentlemen, it was the best experience I have ever had and I left with the vehicle that I wanted and had been looking for, for months. They treated us well at every point of the transaction and I STILL cannot believe how non-stressful it was. Go see Rory! read more

I had such a fantastic experience with Rory! He's professional, kind and got us an absolutely fantastic deal on an Infinity QX60 LUXE. Him and his manager fought hard with the bank as well to get us the best rates. read more

I purchase a used Range Rover yesterday (4/25/2024) Chris the salesman was very easy to work with and answered all of our questions. A true professional! Mike J read more

I had an amazing experience at infiniti of Glendale,From the moment I walked in, the staff was welcoming, friendly, and professional. They took the time to listen to my needs and helped me find the perfect car without any pressure. The whole process, from test-driving to financing, was smooth and straightforward. Special shout-out to Sepan, who was incredibly knowledgeable and patient, answering all my questions and ensuring I was comfortable with my decision. I felt like they genuinely cared about finding the right fit for me rather than just making a sale. If you're looking to buy a car come over to Infiniti of Glendale and ask for Sepan,you'll get the best deal ever,even you will shocked having small amount of monthly payment of more expensive car!Sepan is the best salesman ever! The dealership itself was clean, well-organized, and had a great selection of vehicles. I couldn't be happier with my purchase and the service I received. I'll definitely be recommending Infiniti of Glendale to friends and family, and this will be my go-to place for future car needs. Thanks again for a wonderful experience! I'm already returning customer since I have 2021 Infiniti q50 red sport, recently was at Infiniti of Glendale dealership service department for an multiple inspection Daniel is the man,the best part is Daniel first of all covered my car sits so it doesn't get dirty (sits are white:) Daniel made sure everything been checked out in my car because previous Infiniti of Van Nuys dealership messed up my car not doing full inspection before programming ECM unit and my car wasn't drivable for almost a month,with lights is tree in my dashboard,after dropping my car at Infiniti of Glendale Daniel called me within a hour and letting me know what's going on with my car,provided me with photo of issue and I'm having with and pricing, after confirming the issue and price they start working on my car and fixing the issue took them only A day to fix it vs is Infiniti of Van Nuys couldn't fix it within a month(about Infiniti of Van Nuys it's not over I'm going to file a complain to Infiniti of Van Nuys dealership's service department for wrong programming my ECM unit,without fully diagnosting my car long story short why i am sharing my experience in Infiniti of Glendale they do full inspection and estimating you with invoice and photo of repair needs parts and price So Infiniti of Glendale is the best dealership I have ever been to,highly recommended with both of my hands up Special thanks to Sepan (best salesman) and Daniel (Service department) is the best man ever read more

Glendale INFINITI - Ready to gooooo (service department entrance) - Car Dealers Near Me - Glendale, California

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I'm beyond excited for my new car ! Victoria was such an amazing person, went beyond and above everything to help shorten the process, and gave me a great deal on the car. As we all know how expensive cars are now. Love my car, love my payment !!! Highly recommend Glendale Infiniti. read more

Horrible experience with this dealership! After purchasing a pre-owned Infiniti at Glendale, I received 5 toll violations from Metro express lanes with the old license plate linked to my name on the bill of sale. I left with temporary paper plates but the toll violations showed the original missing plates. Infiniti Glendale dealership removed the plates but has no idea where the plates were. When I called, I spoke with Eloy from finance and Mansoor the sales manager. Instead of apologizing for their mistakes, they both tried to accuse me of being in violation of the tolls! At one point, Mansoor even raised his voice to me. No apologies from any manager and now they finally filed a police report for stolen plates. In the meantime, I am still receiving notices from the toll roads. Poor customer service. If you purchase a car here, please make sure you ask them about the original plates. read more

Worse Infiniti Service Center, absolute rip off, quoted around $1700 for windshield replacement . I am like are you serious? Called regular car glass replacement company they did a quality replacement for $250. Asked to talk to the manager, to see if there are some possible discounts. One very rude and unpleasant women came and identified herself as the service center manager. She didn't even tried to help. Infiniti corporate, if you are reading this, I suggest you to investigate and replace your Glendale Infiniti service center management. Otherwise you are going to lose lot of customers. However, I will say the opposite about mechanics when I talk to them, they go above and beyond to help. Its just the culture and management is so toxic that these people can't help. Deleaship and Infiniti corporate, also drop your prices, its unreasonable to charge people 7 times more than some place else. read more

Chris Levine and Joseph Park were very personable and easy to deal with. They made the process of buying a used car simple without the usual back and forth sales process I've experienced at other dealerships. read more

Vehicle returned with damaged rims after service appointment. Dealer refuses to pay for damages. I've been a customer of Glendale Infiniti for over a decade. I've purchased genuine dealership parts for every Infiniti I've owned and have taken my current car to Glendale Infiniti for every service and repair needed. I've spent tens of thousands of dollars at Infiniti, but I would not recommend Glendale Infiniti after my vehicle was damaged while it was being serviced! Please DO NOT visit this location, the service department is sloppy and will damage your vehicle. I took my car in for a brake job, an alignment and 4 new tires. I came out with with my rims completely destroyed. My vehicle was not ready until 2 hrs after their service center closed, I was then asked to pay before taking delivery of my vehicle. I paid nearly $1500 to have my rims ruined. When I noticed the damage, they had closed for the weekend and were unavailable. I left several voicemails and was ignored for days. I finally visited the dealership in person, days later, to discuss the vehicle damage with the service center manager and request repairs. I asked to review the pictures of my vehicle that their employee took during his inspection of my vehicle before my service appointment. Upon review of the pictures there was clearly no rim damage when I dropped my vehicle off for service. The issue should have ended there, my vehicle was dropped off with no damage and picked up with damaged rims. However, the service manager and service employees continued to give me the run around and claimed that the pictures taken on a new model ipad were "not clear enough" to show damage on rims. We are talking about a modern day digital photo with zoom options. I asked to speak to the general manager, he then claimed that it was statistically impossible for one of his technicians to make a mistake. I asked him to review the photos with me as they were clearly dated and time stamped prior to my service appointment and taken on their iPad; he refused to review the photos in my presence and claimed they were too grainy. The photos are perfectly clear enough to distinguish between a damaged and an undamaged rim. I asked for their liability insurance carrier information to file a claim for the cost of the repair to my rims and I was denied. The GM claimed that I did not purchase my vehicle from his dealership anyway so there was nothing else he could do. Now I'm stuck with a set of 4 damaged ruins when all I went in for was new tires and brakes. Before and after pictures below. All 4 rims are damaged in the exact same spots and in identical patterns, machine marks are clearly visible. PLEASE DO NOT VISIT GLENDALE INFINITI read more

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I went to three different Infiniti dealers and all three would not give me a decent lease price even though this is my 4th Infiniti lease in a row. Finally I found myself at Glendale Infiniti and had the pleasure to deal with Roger. This gentleman actually listened to me and what I truly wanted. He was able to get me in the exact color car I wanted and was able to get my monthly payment down to what I was requesting. Roger and the Glendale Infiniti team truly understand customer service and the value of a loyal custome. Too make it even better, I took my wife to see it the next day and Roger had all the paperwork filled out and we were in our new car about 30minutes later. Overall it was an easy and great experience. if you want an Infiniti, go to Infiniti of Glendale and talk to Roger. They are the best in town. read more

We had a great experience at Glendale Infiniti, amazing customer service. We worked with Victoria and then her manager Joseph joined us to finish the transaction. Victoria was Great to work with, she listen what my requirements was for my next car and explained the differences between models and packages. Victoria and Joseph worked with us to work out something that fits our budget. Victoria offered her assistance even after we finished the transaction, I called her with questions about features available in my car, she patiently face-timed and guided me thru set up. We experienced an amazing customer service at Glendale Infiniti. read more

We had a great experience at Glendale Infiniti. Our salesperson, Victoria helped with the leasing of our new SUV. We were impressed by the smooth and efficient processing of our lease agreement. We are very happy with our new car. Thank you Victoria. read more

Wonderful service from Mansoor, Victoria, and Diego! The best customer service I have ever had in a dealer. You have loyal customer in me and I am excited to enjoy my brand new car. read more

Glendale INFINITI - Car Dealers Near Me - Glendale, California

Had a test drive at Glendale Infinity with a salesperson by the name of Victoria. Got to say she was the most professional, enthusiastic, friendly salesperson i ever met. I was looking for a Mercedes but stopped by to check out the Q50. My heart was set on Mercedes but Victoria made that one of the hardest decisions i had to make. Not because of the car, but because she made me feel as if she really wanted to help me. Next car i buy, im definitely going to look for Victoria. Anyone looking for a car, ask for Victoria and you'll definitely be in good hands! read more

Victoria was an excellent salesperson. She made the leasing process pleasant and easy. I'm very satisfied with my lease experience.

This dealership shoukd be 5 stars for the Customer Service but today I coukd only give them 4 and this is because my QX80 was left with water streaks which caused me to spend an additinal 40 minutes at home removing the water so it wouldnt spot!!! I brought my QX80 in for service and wash and in most cases they do a excellent job but on this day the detail shop was slacking... The Service writer was very nice as always smiling and ready to help you.... i had ordered the Oil cange and wash package like always my QX80 was washed the week peior by myself so there wasnt much washing needed so when i would have expected the detail shop would have done a better job but not sure why they didn't... Everything from start ro finish was about 1.5 hours I would have been fine waiting longer especially on the detailing who wouldn't right.... So hopefully my next visit gives me a reason to update my review to 5 stars but only time will tell. read more

Glendale INFINITI - QX80 still wet from the wash - Car Dealers Near Me - Glendale, California

GREAT EXPERIENCE!!! I'm super careful about how I purchase a new vehicle right from the beginning. I requested a sales rep that was guaranteed friendly, not pushy and knowledgeable of the vehicles. So I was referred to Victoria. Victoria was genuinely friendly and so respectful of my concerns in finding the right car for me. She explained the differences between certain infiniti models thoroughly and took me on as many test drives as needed for me to know what felt right. I drove away with a beautiful 2021 black infinit red sport and it was delivered super clean in show room condition. This dealership is not super busy and not super modern. It's more like an "Old Fashion American Dealership" and the employees seem to be very helpful of each other , which causes the customer to feel comfortable. Go check it out and ask for Victoria's assistance. Best- T. Bongi (Retired Police Sergeant) and Happy Glendale Infiniti customer. read more

Glendale INFINITI - Car Dealers Near Me - Glendale, California

Came to Infiniti to finally get a new car. I was nervous at first but I can honestly say I had a great and easy experience. Rory is super personable, he was honest, accommodating and detailed. He took the time to show me every feature of the car and answer all of the my questions, I really enjoyed working with him. He was very patient and made me feel comfortable the entire time. The manager was also very friendly, helpful and accommodating. The car was a great deal, in great condition and even came with a 6 year Warantee. I was even able to get a fair deal for trading in my old Infiniti so was able to take care of everything I needed start to finish. I'm happy to be sticking with Infiniti since it's always been such a comfortable reliable vehicle for me the past 15 years. read more

So we just got a new infiniti qx55 and the passenger seat stopped working not even a month after. I was highly against using this location in the first place but my husband insisted. They said they would order the part needed to fix it and we would need to come back...this was 2 weeks ago. We take the car there and these idiots ordered the wrong part. We had to WASTE gas getting there, mind you we do NOT live near Glendale. I was pissed that these morons made us go there, gave us a loaner car, then decided to tell us later in the day that they ordered the wrong part!!! So they tell us that they are going to order the right part and that we have to come back?! I'm LIVID at this point. SO WE GO BACK TODAY and these incompetent pieces of crap ordered the wrong part AGAIN?!?!?! How STUPID can you be??? They made my husband drive there AGAIN and gave him ANOTHER loaner, just to notify him hours later that they ordered the wrong part AGAIN!!! At this point there needs to be some type of compensation because we WASTED our time and gas NOT ONCE, BUT TWICE!!!! VERY VERY UNPROFESSIONAL!!!! Do NOT come here!!!! read more

Great customer service, I leased my car and very happy with the experience of Glendale Infinity. Highly recommend anyone who wants to get a car speak with Greg and Mansoor, Thank you read more

Came here to check out a used Acura, and Chris made the whole process super smooth and easy. Really satisfied with the service, would definitely recommend Glendale Infiniti to anyone looking for a new or used car. Huge thanks to Chris for his help along the way. read more