I rarely need to go to a dealer because all of my MX5's are incredibly reliable but when I do need to use a dealer I always go to Star Mazda. This trip was for a check engine code P130C on my 2019 GT which can be caused by any number of things. As always the service department gave great service. This time I worked with Armando who kept me updated and was able to get back to me same day. The issue was the fuel and I didn't need to use Star as I took the issue up with the gas station where I last filled up but Armando did not charge me the diagnostic fee and that was very generous of him! read more

Star Mazda - 2019 MX5 - Car Dealers Near Me - Glendale, California

Service is fine, but the Sales floor is wildly incompetent. While waiting for service we asked if we could talk to someone about getting out of our lease into a new lease. The receptionist never came back, no one ever asked if we needed help. There's less than two days in the year left and there is NO urgency. This is why we keep buying our cars from Galpin!! read more

DISHONEST finance department - BEWARE! I formally requested a refund for my extended warranty 2 weeks after my car purchase. For the next 3 months, I was repeatedly assured by Magdi in the finance department that the refund had been submitted. After months of waiting and unreturned follow-up calls, I contacted the warranty provider directly and discovered the refund had never been submitted at all. BEWARE of doing business with this dealership, as they will intentionally mislead you. read more

I had a great experience purchasing my 2021 Toyota C-HR Nightshade at Star Mazda. I want to give a huge shoutout to Neil Napier for his transparency and professionalism. Unlike other places, Neil showed me the full worksheet with the selling price and all fees before even running my credit. Now after running my credit the finance guy Magdy was also very helpful not pushing anything on to us just talked about options overall very pleased with their service read more

Star Mazda - 2021 Toyota ch-r - Car Dealers Near Me - Glendale, California

I had a complicated infotainment issue with my 2016 CX-5 and was getting the runaround from Mazda Corporate. I am so lucky I found Andrew Goya at Star Mazda. Andrew was a total game-changer--professional, honest, and made the entire process a breeze. While Corporate was making things difficult, Andrew went above and beyond to bypass the stress and handle my hardware replacement under the settlement warranty at no charge. I also want to mention Alfredo Flores, who was incredibly helpful and assisted me while Andrew was away to ensure I was taken care of with a loaner car immediately. Even when we ran into a part defect, Andrew and technician Gary Herrera stayed on top of it until it was perfect. If you want a service advisor who actually has your back and won't hit you with unnecessary fees, ask for Andrew Goya. He's the best in the business! read more

Star Mazda has been servicing my older Mazda 3 for the past six years. Without exception, they've provided quality customer service and quality repairs the entire time. I have never had to return for an unresolved issue and I have never had to complain because of a bad experience. Because of my confidence in Star Mazda's service, I recently purchased a new vehicle from Star Mazda. My salesperson was Israel. Israel was the perfect sales person; no pressure, knows the cars, friendly, welcoming, accommodating and patient. Even though I was late to the dealership and the transaction ran well past business hours, Israel fully supported me the entire time. While I felt bad keeping him at work so late, he never gave the impression that my satisfaction was anything but his number one priority. Highly recommend Star Mazda and highly recommend Israel. read more

I shopped around Star, New Century, Galpin, Hello Mazda and Culver City. Star gave me the best price. 2 of the other dealers told me to MAKE SURE I get it in writing because Star Mazda will get me when its time to sign. And guess what. Star Mazda offered me the best deal and when I said I was signing they backed out. They said they used the wrong money factor. I will copy and paste this review on multiple sites. Today is Feb 24, 2026. Please be aware of this dealer and their "offers." I would NOT recommend. read more

We came in to look for a second car for the family. Asked the sales rep to run the numbers on two models -- he left to "check" and never came back. After a while, it was clear he was just gone. We spoke to another rep and asked if the trim we were interested in was available. He said yes. We asked to see it, and he said, "Why bother? Just look at this one in the showroom." The one on display was a fully loaded version, but we were asking about a lower trim. The trims are very different -- most likely the interior and features too. He told us, "I'll just explain what that one doesn't have. No need to see it." The whole experience felt like they didn't care about helping customers. If you're looking for a Mazda -- go to another dealer. P.S. Their service department is excellent. We recently had a CX-90 in for a recall -- everything was smooth, with live cameras, updates, and follow-up calls. Service is solid. Sales -- not at all. read more

Star Mazda - Car Dealers Near Me - Glendale, California

After they serviced my car -- washed it and changed the oil -- the instrument cluster started showing multiple warning lights. I went back to them, and they offered to keep the car until the following week and give me a loaner, since the headlight was already scheduled to be replaced under warranty. In the end, my car stayed with them for a month. When I came back to pick it up, they refused to replace the headlight under warranty and claimed there was also a problem with the car's wiring, which supposedly caused part of the electronics to stop working and needed replacement. Before their intervention, everything was working perfectly except for the headlight. They refuse to admit any fault, and now they're billing me $7,000 and saying the warranty won't cover it. read more

Star Mazda - Warning lights - Car Dealers Near Me - Glendale, California

Star Mazda's Service & Parts department are top notch. They're respectful. They're on in. I'd trust getting your Mazda's service and parts there. read more

After visiting this dealership's service department for the past year, I am still blow away by how amazing their customer service is - all of my sentiments in my first review still hold true!! I've been coming in since finding this Mazda dealership for regular maintenance and oil changes etc. But last week my car wouldn't start. I had to get a jump from AAA (glad I didn't need a tow lol!!) - and I was a little overdue for my next oil change so I called the Mazda here and they immediately got me an appointment. Nathon was my service rep and he was just as awesome as Jerry!! Super friendly - he and everyone I interacted with was over the top nice and informative. Not too long after arriving, they had texted me my video link with a full report on all my car issues. I needed a new battery, oil change, and new tires and they gave me such a great deal - I was beyond impressed. Even my husband was surprised!! The team here always seem to go above and beyond to make sure our needs are met at the best price - this is truly the only service spot I feel like I'm not being swindled at or ever having services pushed on me that I don't need - I can't recommend them enough! Huge ty to the service team over here at Star Mazda - I'll definitely be a long time customer! read more

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Not Star Mazda trying to rip customers off during the holidays. I took my car in because I needed a battery replacement. I just had my car jump started and was frazzled. When I took it in, I was greeted and they took my car in immediately without an appointment. The technician said that a new battery would be $250. I agreed for them to fix it. I found a coupon on their website to take $20 off on a new battery. When they were done with the repair I presented the coupon. The technician said he would honor it and that it wasn't a problem. When I ran my card they charged $255. When looking at the detailed receipt, no discount was applied. I caught this on the drive home. I tried calling back to the dealership immediately. The first person on the phone had no "record" of my service, then said someone from the service department would call me back. They never did. I called again the next day and they took down my information and said they did not know when they would call me back. While I appreciate them taking me in, them not honoring the coupon after clearly stating that they did lt feels slimy. I hope they rectify it. In the mean time.. I can say they got stars for customer service ... and no stars for cheating me. read more

I am unhappy with the diagnostic I received from this dealership. I went to Star Mazda with a concern with my key fob, and they quoted me with a repair for the entire wiring system that was over $3,000. After months of dread considering how to go about this issue, I took my Mazda to the New Century dealership in Alhambra and they said my only concern is, indeed the key fob needed replacing and there was an aftermarket alarm system that needed to be removed for that to work properly. The quote there is only $1,058. Thank you New Century for not overcharging me for a simple issue. read more

Raymond helped my husband and I find my CX-5 and I am so happy with it. He was a delight to work with - approachable, patient, and extremely knowledgeable. He also has a great sense of humor and made the car-buying experience a fun one! I first met him when I was test driving a variety of makes and models and appreciated that he wasn't pushy while I was exploring my options. Once I'd narrowed in on the Mazda CX-5, he helped us choose the best year and trim to fit our budget and outlined all the tradeoffs of each. After purchasing, he didn't let us leave the lot with the new car until we had every question answered, and has even followed up to make sure everything is going well with the new car. Highly recommend working with Raymond if you're in the market for a new vehicle! read more

Star Mazda - Car Dealers Near Me - Glendale, California

Since we bought our car here a few years ago, we've been taking it here to get serviced for regular maintenance (oil changes). I came in Friday for an appointment and was impressed by Armond -- super professional and good vibes. Appreciate the multi-point inspection they do as part of the service and discovered that our windshield wipers were bad and needed replaced. He didn't pressure it to be done asap but I decided to take care of it bc I noticed a few months ago that the wipers were essentially hovering during a heavy rainstorm but clearly forgot about it until this inspection! Thank you for keeping our vehicle in great condition and also safe to drive! Also got a lil bonus of a car bath since it was filthy and I just returned from an international work trip and didn't have time for it. THANK YOU and see you again. read more

Star Mazda - The 2022 Mazda CX-5 Premium trim level that we ended up buying the next day!!!! - Car Dealers Near Me - Glendale, California

Called this dealership upon being noticed of a recall for my vehicle in 2023, I was told wait your turn we'll call you. Forward to 2025 when I call back again and schedule service. Guess how long it took for complementary post service to pick me up? Car was done at 11:30am, I called back 4 times for pickup, it's 2:00 pm and your girls walking the streets if Glendale waiting for Stat Mazda to call her back and pick her up. Worst service, complete disregard for customer satisfaction. If I ever get home, I'll update this review. Be smart, don't be like me - either request a rental or go to Galpin Mazda. read more

I called the dealership last week to try to bring in my car for service. After being juggled between four different people, one of whom hung up on me, I finally got someone on the line who told me they have no loaners and they have to call me back within 48 hours once they get the schedule, because he didn't have the schedule. That was a week ago, and I received no calls from the dealership. I called them back today, and I could talk to nobody except the scheduling department who gave me the same response: I have to leave my phone number and someone would give me a call back. Looking at other reviews, I could tell this is a common behavior with this dealership, and I'm taking my car somewhere else. read more

I bought my car 3 weeks ago ... loving it much . Raymond help me a lot , funny , honest great deal , great time buying a car from Raymond read more

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Came in for the mandatory recall for mazda3 a few weeks ago and the told us they didn't have the parts to fix it. They never contacted me for a second visit. read more

Called to book a service to replace a part and the receptionist was so rude. Super condescending tone and impatient after I asked her to hold for 2 minutes while I went out to my car to get her a number she requested. If you can go to any other Mazda, I highly recommend that rather than stepping foot here. Glad I never went here and never will.... read more

My husband and I went to many dealerships while looking for a used CX5. Stacey at Star Mazda was by far the kindest and best salesperson we met during our 3 week journey. She was patient, willing to negotiate numbers, and knew her cars inside and out. While we didn't find one that fit our specific needs, I'd highly recommend anyone to go to Star and ask for Stacey. You won't be disappointed! read more

This dealership went above and beyond in every way, I would've never anticipated such amazing customer service from a dealership! Especially from Raymond in sales and Alfredo in their service department! I bought a 2024 cx30 carbon edition from Star Mazda. Earlier that day, I had also stopped at Diamond Mazda in Lancaster and New Century Mazda in Alhambra. Both of the other dealerships slapped on "mandatory dealer add-ons" that they do not disclose in the online price, and they did not disclose them even when I called in advance and specifically asked what add ons were included prior to showing up. Diamond Mazda even tried to tell me that every Mazda dealership would have the same add ons and that the car couldn't be discounted because of tariffs (we are talking about a 2024 that had already been on the lot a full year, i.e. no tariff charge). I was so frustrated to get the same dismissive treatment at both places. Neither dealership seemed that interested in customer satisfaction. When I saw that Star Mazda had a used 2024 cx30 on their lot, I called and Raymond was very transparent in immediately telling me the price with add ons, which were much cheaper than the other two places. When I got there, the energy at Star Mazda was so much friendlier and more welcoming compared to the other two places I visited. Raymond is very funny and made the process so much more enjoyable. Everyone I spoke to at that dealership throughout the process, from the finance manager to the service department was so patient, polite and accommodating. When my dad joked about deserving a shirt from their gift shop, Raymond gave him one of his own Mazda polos! But the best part is.. The next morning after taking the car home, after the frost had cleared from the windshield, I noticed a chip on the passenger side and I was devastated. When Raymond reached out to me to ask about my satisfaction with the car, I let him know about the chip. He spoke with management and they offered to replace the windshield for me for free! I was shocked! Alfredo in their service department reached out to me multiple times to let me know the timeline and process for getting it replaced and said they would even offer me a loaner vehicle if they were not able to replace the windshield timely. I just dropped the car off today and expect to pick it up next week. They truly go above and beyond at Star Mazda! I could not recommend them more! read more

Decent experience buying a car here. It was my first time coming into a lot and having to seek out a salesperson. Luckily Israel was the salesperson helping me. Only reason this experience was 4 stars instead of 3 is because of Israel. Hands down the best employee there. There's a younger employe obviously stoned walking around in the service work area with headphones and sunglasses. Huge safety violation. Front desk receptionist definitely needs a lesson on greeting customers and customer service. Again, Israel is the only reason I gave this place 4 stars instead of 3. read more

These people have wildly unethical business practices. I brought my car in for a recall and had a speaker replaced. They did a 21 point inspection and gave an almost $7k estimate repairs. When i left i realized they had installed the new speaker incorrectly. I took it back for the recall repair two weeks later and the same exact vehicle past all parts of the 21 point inspection and then they tried to tell me the right speakers (which were wired incorrectly on install replacement) are broken and are trying to charge me $700. Scammers. read more

Had a great experience with Israel, he was never too pushy or aggressive. During long exhaustive car shopping days he was patient with me and always eager to find solutions that met my needs! read more

Let me start out by saying I did not buy a car here, but I did yesterday however go to look at cars and the service was very unfriendly. No one acknowledged me. I asked to see a few different cars. I was not offered to test drive. I will never buy a car from there nor should you. read more

Ive been coming here since 2011 and im consistently pleased! I couldnt do it without Raymond. He is so attentive and patient, and is an expert at pairing me with the right fit. Prices are always fair. Cars are always the best. Thank you Raymond! Looking forward to leasing from you for another 14 +++ years!! read more

Went car shopping at a few dealerships today, saw a few cars I liked on their lot so I walked into Star Mazda in Glendale and stood in the lobby waiting for a salesman to greet us. Once someone noticed we were waiting he asked if we had an appointment, we didn't, he very rudely said "well you're going to have to wait then." We ended up taking our business elsewhere because of this short and unwelcoming experience at this dealership. read more

The moment I got there I was asked by three different people if I had been helped already; their customer service is phenomenal!!! Very clean waiting area and friendly and accommodating staff. I was helped by Armond who was very communicative and helpful. Will always come here for service and hopefully eventually to buy another car! read more

Star Mazda - Service Area - Car Dealers Near Me - Glendale, California

I had my CX5 serviced. Alfredo helped me setup up my appointment. He was there to meet me first thing in the morning. He went over everything they checked out during the service. My car was clean and ready to go upon pick up. Very professional and informative. read more

Don't come here. And don't buy Mazda. Worst experience ever. Took three whole weeks just to find out what to repair for our car. We asked for a loaner that works with our trailer since we are leaving for a long trip. This place used three whole weeks to prepare a loaner that DOESNT WORK at all for our trailer or any of our needs that we've clarified with them for a thousand time. loaner vehicle got the wrong tire sizes, wrong tow packages and without the adapter. We bought our car here and they kept saying that everything will be ready and exactly the same as our own vehicle, yet we came three times for a loaner but got the completely wrong one. AVOID WORKING WITH REPAIR ADVISOR NATHON. He's full of untrue promises and wrong information about the repair. We don't mind any shop to take their times to finish the job but they keep telling us vague information which got our hopes up and then endless delays. We already cancelled our first short trip due to our car is not ready but not the second one so we absolutely need this loaner, which also ended up a disaster. read more

Raymond is a great salesman. He's knowledgeable and helpful; he tells you what's what ... honest truth, not a lot of confusing sales-speak. I can't comment on the rest of the team at Star Mazda, but Raymond is the best! read more

I recently went in to buy a Miata, after discussing the details of the deal we came to an agreement, Raymond the salesman lied to me about filling out a credit application and tried to run my credit without me knowing. I said multiple times that I did not want it to be run, because I was pre approved and he was filling out the credit application behind the screen, and when I asked to see the screen he tried to hide what he was filling out. I spoke to the manager and he was ok with Raymond running my credit without my permission, and said, "That's how they needed to do business." Terrible place to go buy a new car try any other Mazda, be careful of shady business at this dealership. read more

Aside from the thousands of dollars of suggested repairs that must be done immediately every time you take your car for maintenance, I had always thought well of this place. That changed recently. After a maintenance and some repairs, I noticed some resistance when driving and I had to apply more pressure to drive. I called them the next working day and told them about the issue. I also explained I could only come on weekends, The call center person got a special approval from the manager for me to bring my car on a saturday. I made a saturday appointment based on that, However when I got there on Saturday I was told several things - that they couldn't work on my car on a saturday,. They would charge me for diagnostics. I had taken a week to bring my car back and my favorites - their maintenance could not have caused any issues. The problem would have to be with the decade old car. Like another user here said before the problems did not exist before their intervention. The person who had been so obsequious when I went to get the maintenance done was quite rude and refused to accept any responsibility. read more

We were here a little over two months ago for two issues. One of them being that the display would keep disconnecting from our phones. The only way to reconnect is to turn off the car open the door turn off and on my Bluetooth on my phone in order for it to reconnect, sometimes. Our service advisor, advices that we would need to have only one phone connected. He also advised me that he did an update on the hardware. The issue continues, but we've learned to ignore it. The other issue was our door panel which stopped turning on (this is the panel that lights up "CX-50". We paid extra money for the package and this shit stopped working within the year. They removed the panel and ordered a new one, they were going to call me once they received it. 2 months later, I was the one that called THEM for an update. Turns out they had the part already but didn't bother to call me and if they did, I didn't get a vm or a follow up call. We now had an issue with the sunroof, it stopped opening. I was told by their service department that it would only take a "few hours", so my wife dropped off the car on Friday. They gave her a cheap and small rental car ( I was told we would get the same model or better) for the day, I didn't mind since it would only be a few hours. When I called for an update on Friday around 4 pm, I was greeted by a gentleman that kept saying that only my advisor can help me! We needed our car over the weekend and my advisor was no where to be found. How the FK does that make sense, only my adviser has access to the system? What if my adviser is sick for the new week, am I supposed to wait for him to return to get an update? Now, Monday I called in at 8am and got customer service. They told me that Andrew would be asked to call me. I got a text message from him about 30 minutes later advising me that they order a part to fix the sunroof. I called them again at 11am because I specifically asked for a call, not a dam text message. Again, Andrew no where to be found. He was with a client, this seems to be the case. Apparently some clients are more important than others!? I was advised by the rep that nobody else can help me. Not only is my vehicle taking longer than what I was told, but also their system structure is stupid and a headache. If I am going to be assigned only one representative than that rep needs to be available for my calls. Otherwise, make the system accessible to all technicians and ANSWER the dam phone! I am very disappointed with the service we received, thank God we purchased our vehicle at a different location (Alhambra). read more

Coming to this dealership was a breeze. While shopping for a new car I visited many dealerships all around LA county for over a month. I was rather impressed with the customer service in this location in particular. Israel (my salesman) helped me find the perfect car for me. He took the time to show me every detail and safety mechanism (and there are A LOT) that the car has. I didn't feel like I was pushed or coerced into making a decision, which feels like a breath of fresh air when car shopping! I am very happy with my purchase from Star Mazda and will definitely return when it is time for an upgrade. read more

Wish I could give 0 star. Sales rep REFUSED to unlock the door for customers to take a look from the inside. I refuse to believe this is how every customer is treated, so it's clear to me this is discrimination. read more

I ordered a part on line and ran into some issues with PayPal. Mike went out of his way to assist me and sent me an invoice which allowed me to pay for the item. Service makes a huge difference when it comes to being a top tier dealership. read more

I've gotten my Mazda3 serviced here a number of times, and i have found them quick and courteous if a little pricey. This time around, after getting a list of recommended services requiring "immediate attention" that totaled over $2000, I decided to get a second opinion. I'm so glad that I did. The most expensive service on the list--a front suspension for over $1000--was, according to my mechanic, entirely unnecessary, and he was able to complete the rest of the services for substantially less than what was being quoted to me. They clearly work for commission here and they very clearly and flagrantly upsell. I will not take my car here again. read more

Horrible experience with their service dept. years ago - took literally 2-3 hours to get a simple oil change, then they tried to tell me all these things were wrong with my car... I had a feeling this was sus and took it to my normal mechanic and yeah, nothing was wrong. The car has run just fine for 2+ years. Because of this, I've never gone back - however, they clearly took my info from this one service visit and targeted me for YEARS to buy my 2014 Mazda2. Now, again, years later (and having just received a targeted offer in the mail less than a month ago), I'm finally ready to sell my car... I contact them and could not have been met with less of a s---. They acted like they didn't have any info on my car and needed to inspecit it again. I'm not in the area and said I could send in photos - the guy (Nathen Nazarian) responded with a thumbs up (??? super unprofessional and rude), and then when I sent in photos and the offer letter he literally ghosted. Stopped responding. Now you tell me why they would do this -- they either have bizarre and predatory marketing targets or they're negligent. I'd say both. Just go to another dealership. read more