Car shopping is usually terrible, but finding a salesman who isn't a schmuck makes you feel lucky. While the car definitely wasn't for me, you could tell the previous owner didn't take care of it at all, that was no reflection on the salesman. Neil was nothing but nice. He wasn't pushy at all, and he completely validated everything we pointed out was wrong with the car instead of trying to convince us otherwise. He just said, "I understand, this isn't the car for you." I gave him my information so that if a car comes in around the ballpark I want, he can reach out. If you go here, do yourself a favor and ask for Neil. You can see from my other reviews I usually don't pander, but we've got to start saying nice things about the good ones out there, otherwise you're just going to get stuck with the bad ones. read more

They will sell you a car with defective parts. They will sell cars in areas where they know the weather will render the car inoperable. They won't notify you when the parts are included in a class action lawsuit. You have to sue them to get them to build you a safe car. They will charge you extra to replace their defective parts. They won't even apologize for putting your kids at risk in cars with they knew were going to fail you. Never again Mazda. Worst car experience EVER. Can I rate 0 stars? read more

Shout out to Brenda and everyone at Star Mazda who worked to promptly address an ongoing issue we ran into when trying to schedule a maintenance visit. I really appreciate that they were kind and thoughtful, and explained to us what caused things went south. Brenda handled everything for us, got us in asap, got us the loaner car, you name it, she and her team had us covered. We just picked the car up and it is in absolute tip top shape! We're grateful to have a place to go to where the people care. read more

I rarely need to go to a dealer because all of my MX5's are incredibly reliable but when I do need to use a dealer I always go to Star Mazda. This trip was for a check engine code P130C on my 2019 GT which can be caused by any number of things. As always the service department gave great service. This time I worked with Armando who kept me updated and was able to get back to me same day. The issue was the fuel and I didn't need to use Star as I took the issue up with the gas station where I last filled up but Armando did not charge me the diagnostic fee and that was very generous of him! read more

Star Mazda - 2019 MX5 - Car Dealers Near Me - Glendale, California

Israel Espino is an amazing and very professional salesman and I highly recommend him

Service is fine, but the Sales floor is wildly incompetent. While waiting for service we asked if we could talk to someone about getting out of our lease into a new lease. The receptionist never came back, no one ever asked if we needed help. There's less than two days in the year left and there is NO urgency. This is why we keep buying our cars from Galpin!! read more

Service department is great. Sales department is laughable. Terrible customer service and they try to stick you with lots of unnecessary fees like nitrogen in tires, paint chip protection, etc... Save a headache and go to galpin... read more

I had a great experience purchasing my 2021 Toyota C-HR Nightshade at Star Mazda. I want to give a huge shoutout to Neil Napier for his transparency and professionalism. Unlike other places, Neil showed me the full worksheet with the selling price and all fees before even running my credit. Now after running my credit the finance guy Magdy was also very helpful not pushing anything on to us just talked about options overall very pleased with their service read more

Star Mazda - 2021 Toyota ch-r - Car Dealers Near Me - Glendale, California

I recently bought a Mazda CX30 Aire edition from salesperson Stacey and 3 weeks later I absolutely love this car! I did my homework and looked at Subaru, VW, Kia, Volvo for comparison. After driving and comparing the CX 30 there was no question for the money and the beautiful cabin and performance of this car - this was the one for me. Stacey was incredibly kind and knowledgeable. I would recommend this dealership highly. Super professional and friendly. read more

This place is a JOKE! The arrogant 'sales manager' put different paperwork in front of us and didn't match what was agreed on. If you like being forced to pay for 'mandatory' ambiguous line items and inflated 'estimated' DMV fees that can easily be verified on line, then this is your dealership! Go to Galpin and save yourself the headache. read more

DISHONEST finance department - BEWARE! I formally requested a refund for my extended warranty 2 weeks after my car purchase. For the next 3 months, I was repeatedly assured by Magdi in the finance department that the refund had been submitted. After months of waiting and unreturned follow-up calls, I contacted the warranty provider directly and discovered the refund had never been submitted at all. BEWARE of doing business with this dealership, as they will intentionally mislead you. read more

After visiting this dealership's service department for the past year, I am still blow away by how amazing their customer service is - all of my sentiments in my first review still hold true!! I've been coming in since finding this Mazda dealership for regular maintenance and oil changes etc. But last week my car wouldn't start. I had to get a jump from AAA (glad I didn't need a tow lol!!) - and I was a little overdue for my next oil change so I called the Mazda here and they immediately got me an appointment. Nathon was my service rep and he was just as awesome as Jerry!! Super friendly - he and everyone I interacted with was over the top nice and informative. Not too long after arriving, they had texted me my video link with a full report on all my car issues. I needed a new battery, oil change, and new tires and they gave me such a great deal - I was beyond impressed. Even my husband was surprised!! The team here always seem to go above and beyond to make sure our needs are met at the best price - this is truly the only service spot I feel like I'm not being swindled at or ever having services pushed on me that I don't need - I can't recommend them enough! Huge ty to the service team over here at Star Mazda - I'll definitely be a long time customer! read more

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I had a complicated infotainment issue with my 2016 CX-5 and was getting the runaround from Mazda Corporate. I am so lucky I found Andrew Goya at Star Mazda. Andrew was a total game-changer--professional, honest, and made the entire process a breeze. While Corporate was making things difficult, Andrew went above and beyond to bypass the stress and handle my hardware replacement under the settlement warranty at no charge. I also want to mention Alfredo Flores, who was incredibly helpful and assisted me while Andrew was away to ensure I was taken care of with a loaner car immediately. Even when we ran into a part defect, Andrew and technician Gary Herrera stayed on top of it until it was perfect. If you want a service advisor who actually has your back and won't hit you with unnecessary fees, ask for Andrew Goya. He's the best in the business! read more

My family and I had an amazing experience last weekend Star Mazda with Arshak as our sales rep, the management team who worked with us on an amazing deal, and the finance team who efficiently completed the transaction. My wife and I are very happy with our new vehicle and were amazed by the dealership experience. Thank you to the team at Star Mazda! read more

We came in to look for a second car for the family. Asked the sales rep to run the numbers on two models -- he left to "check" and never came back. After a while, it was clear he was just gone. We spoke to another rep and asked if the trim we were interested in was available. He said yes. We asked to see it, and he said, "Why bother? Just look at this one in the showroom." The one on display was a fully loaded version, but we were asking about a lower trim. The trims are very different -- most likely the interior and features too. He told us, "I'll just explain what that one doesn't have. No need to see it." The whole experience felt like they didn't care about helping customers. If you're looking for a Mazda -- go to another dealer. P.S. Their service department is excellent. We recently had a CX-90 in for a recall -- everything was smooth, with live cameras, updates, and follow-up calls. Service is solid. Sales -- not at all. read more

Star Mazda - Car Dealers Near Me - Glendale, California

Star Mazda has been servicing my older Mazda 3 for the past six years. Without exception, they've provided quality customer service and quality repairs the entire time. I have never had to return for an unresolved issue and I have never had to complain because of a bad experience. Because of my confidence in Star Mazda's service, I recently purchased a new vehicle from Star Mazda. My salesperson was Israel. Israel was the perfect sales person; no pressure, knows the cars, friendly, welcoming, accommodating and patient. Even though I was late to the dealership and the transaction ran well past business hours, Israel fully supported me the entire time. While I felt bad keeping him at work so late, he never gave the impression that my satisfaction was anything but his number one priority. Highly recommend Star Mazda and highly recommend Israel. read more

After they serviced my car -- washed it and changed the oil -- the instrument cluster started showing multiple warning lights. I went back to them, and they offered to keep the car until the following week and give me a loaner, since the headlight was already scheduled to be replaced under warranty. In the end, my car stayed with them for a month. When I came back to pick it up, they refused to replace the headlight under warranty and claimed there was also a problem with the car's wiring, which supposedly caused part of the electronics to stop working and needed replacement. Before their intervention, everything was working perfectly except for the headlight. They refuse to admit any fault, and now they're billing me $7,000 and saying the warranty won't cover it. read more

Star Mazda - Warning lights - Car Dealers Near Me - Glendale, California

I shopped around Star, New Century, Galpin, Hello Mazda and Culver City. Star gave me the best price. 2 of the other dealers told me to MAKE SURE I get it in writing because Star Mazda will get me when its time to sign. And guess what. Star Mazda offered me the best deal and when I said I was signing they backed out. They said they used the wrong money factor. I will copy and paste this review on multiple sites. Today is Feb 24, 2026. Please be aware of this dealer and their "offers." I would NOT recommend. read more

Raymond helped my husband and I find my CX-5 and I am so happy with it. He was a delight to work with - approachable, patient, and extremely knowledgeable. He also has a great sense of humor and made the car-buying experience a fun one! I first met him when I was test driving a variety of makes and models and appreciated that he wasn't pushy while I was exploring my options. Once I'd narrowed in on the Mazda CX-5, he helped us choose the best year and trim to fit our budget and outlined all the tradeoffs of each. After purchasing, he didn't let us leave the lot with the new car until we had every question answered, and has even followed up to make sure everything is going well with the new car. Highly recommend working with Raymond if you're in the market for a new vehicle! read more

Star Mazda - Car Dealers Near Me - Glendale, California

I am unhappy with the diagnostic I received from this dealership. I went to Star Mazda with a concern with my key fob, and they quoted me with a repair for the entire wiring system that was over $3,000. After months of dread considering how to go about this issue, I took my Mazda to the New Century dealership in Alhambra and they said my only concern is, indeed the key fob needed replacing and there was an aftermarket alarm system that needed to be removed for that to work properly. The quote there is only $1,058. Thank you New Century for not overcharging me for a simple issue. read more

Not Star Mazda trying to rip customers off during the holidays. I took my car in because I needed a battery replacement. I just had my car jump started and was frazzled. When I took it in, I was greeted and they took my car in immediately without an appointment. The technician said that a new battery would be $250. I agreed for them to fix it. I found a coupon on their website to take $20 off on a new battery. When they were done with the repair I presented the coupon. The technician said he would honor it and that it wasn't a problem. When I ran my card they charged $255. When looking at the detailed receipt, no discount was applied. I caught this on the drive home. I tried calling back to the dealership immediately. The first person on the phone had no "record" of my service, then said someone from the service department would call me back. They never did. I called again the next day and they took down my information and said they did not know when they would call me back. While I appreciate them taking me in, them not honoring the coupon after clearly stating that they did lt feels slimy. I hope they rectify it. In the mean time.. I can say they got stars for customer service ... and no stars for cheating me. read more

Since we bought our car here a few years ago, we've been taking it here to get serviced for regular maintenance (oil changes). I came in Friday for an appointment and was impressed by Armond -- super professional and good vibes. Appreciate the multi-point inspection they do as part of the service and discovered that our windshield wipers were bad and needed replaced. He didn't pressure it to be done asap but I decided to take care of it bc I noticed a few months ago that the wipers were essentially hovering during a heavy rainstorm but clearly forgot about it until this inspection! Thank you for keeping our vehicle in great condition and also safe to drive! Also got a lil bonus of a car bath since it was filthy and I just returned from an international work trip and didn't have time for it. THANK YOU and see you again. read more

Star Mazda - The 2022 Mazda CX-5 Premium trim level that we ended up buying the next day!!!! - Car Dealers Near Me - Glendale, California

i typically hate going to car dealerships, just like everyone else. I'm pleased to say that I actually had a good experience here. Neil, the salesperson, Magdi the finance guy, and John the GM were all great . I would actually recommend buying a car here. read more

Called this dealership upon being noticed of a recall for my vehicle in 2023, I was told wait your turn we'll call you. Forward to 2025 when I call back again and schedule service. Guess how long it took for complementary post service to pick me up? Car was done at 11:30am, I called back 4 times for pickup, it's 2:00 pm and your girls walking the streets if Glendale waiting for Stat Mazda to call her back and pick her up. Worst service, complete disregard for customer satisfaction. If I ever get home, I'll update this review. Be smart, don't be like me - either request a rental or go to Galpin Mazda. read more

Came in for the mandatory recall for mazda3 a few weeks ago and the told us they didn't have the parts to fix it. They never contacted me for a second visit. read more

I bought my car 3 weeks ago ... loving it much . Raymond help me a lot , funny , honest great deal , great time buying a car from Raymond read more

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Star Mazda's Service & Parts department are top notch. They're respectful. They're on in. I'd trust getting your Mazda's service and parts there. read more

My husband and I went to many dealerships while looking for a used CX5. Stacey at Star Mazda was by far the kindest and best salesperson we met during our 3 week journey. She was patient, willing to negotiate numbers, and knew her cars inside and out. While we didn't find one that fit our specific needs, I'd highly recommend anyone to go to Star and ask for Stacey. You won't be disappointed! read more

Called to book a service to replace a part and the receptionist was so rude. Super condescending tone and impatient after I asked her to hold for 2 minutes while I went out to my car to get her a number she requested. If you can go to any other Mazda, I highly recommend that rather than stepping foot here. Glad I never went here and never will.... read more

This dealership went above and beyond in every way, I would've never anticipated such amazing customer service from a dealership! Especially from Raymond in sales and Alfredo in their service department! I bought a 2024 cx30 carbon edition from Star Mazda. Earlier that day, I had also stopped at Diamond Mazda in Lancaster and New Century Mazda in Alhambra. Both of the other dealerships slapped on "mandatory dealer add-ons" that they do not disclose in the online price, and they did not disclose them even when I called in advance and specifically asked what add ons were included prior to showing up. Diamond Mazda even tried to tell me that every Mazda dealership would have the same add ons and that the car couldn't be discounted because of tariffs (we are talking about a 2024 that had already been on the lot a full year, i.e. no tariff charge). I was so frustrated to get the same dismissive treatment at both places. Neither dealership seemed that interested in customer satisfaction. When I saw that Star Mazda had a used 2024 cx30 on their lot, I called and Raymond was very transparent in immediately telling me the price with add ons, which were much cheaper than the other two places. When I got there, the energy at Star Mazda was so much friendlier and more welcoming compared to the other two places I visited. Raymond is very funny and made the process so much more enjoyable. Everyone I spoke to at that dealership throughout the process, from the finance manager to the service department was so patient, polite and accommodating. When my dad joked about deserving a shirt from their gift shop, Raymond gave him one of his own Mazda polos! But the best part is.. The next morning after taking the car home, after the frost had cleared from the windshield, I noticed a chip on the passenger side and I was devastated. When Raymond reached out to me to ask about my satisfaction with the car, I let him know about the chip. He spoke with management and they offered to replace the windshield for me for free! I was shocked! Alfredo in their service department reached out to me multiple times to let me know the timeline and process for getting it replaced and said they would even offer me a loaner vehicle if they were not able to replace the windshield timely. I just dropped the car off today and expect to pick it up next week. They truly go above and beyond at Star Mazda! I could not recommend them more! read more

Decent experience buying a car here. It was my first time coming into a lot and having to seek out a salesperson. Luckily Israel was the salesperson helping me. Only reason this experience was 4 stars instead of 3 is because of Israel. Hands down the best employee there. There's a younger employe obviously stoned walking around in the service work area with headphones and sunglasses. Huge safety violation. Front desk receptionist definitely needs a lesson on greeting customers and customer service. Again, Israel is the only reason I gave this place 4 stars instead of 3. read more

I called the dealership last week to try to bring in my car for service. After being juggled between four different people, one of whom hung up on me, I finally got someone on the line who told me they have no loaners and they have to call me back within 48 hours once they get the schedule, because he didn't have the schedule. That was a week ago, and I received no calls from the dealership. I called them back today, and I could talk to nobody except the scheduling department who gave me the same response: I have to leave my phone number and someone would give me a call back. Looking at other reviews, I could tell this is a common behavior with this dealership, and I'm taking my car somewhere else. read more

These people have wildly unethical business practices. I brought my car in for a recall and had a speaker replaced. They did a 21 point inspection and gave an almost $7k estimate repairs. When i left i realized they had installed the new speaker incorrectly. I took it back for the recall repair two weeks later and the same exact vehicle past all parts of the 21 point inspection and then they tried to tell me the right speakers (which were wired incorrectly on install replacement) are broken and are trying to charge me $700. Scammers. read more

Had a great experience with Israel, he was never too pushy or aggressive. During long exhaustive car shopping days he was patient with me and always eager to find solutions that met my needs! read more

Let me start out by saying I did not buy a car here, but I did yesterday however go to look at cars and the service was very unfriendly. No one acknowledged me. I asked to see a few different cars. I was not offered to test drive. I will never buy a car from there nor should you. read more

Ive been coming here since 2011 and im consistently pleased! I couldnt do it without Raymond. He is so attentive and patient, and is an expert at pairing me with the right fit. Prices are always fair. Cars are always the best. Thank you Raymond! Looking forward to leasing from you for another 14 +++ years!! read more

Coming to this dealership was a breeze. While shopping for a new car I visited many dealerships all around LA county for over a month. I was rather impressed with the customer service in this location in particular. Israel (my salesman) helped me find the perfect car for me. He took the time to show me every detail and safety mechanism (and there are A LOT) that the car has. I didn't feel like I was pushed or coerced into making a decision, which feels like a breath of fresh air when car shopping! I am very happy with my purchase from Star Mazda and will definitely return when it is time for an upgrade. read more

Went car shopping at a few dealerships today, saw a few cars I liked on their lot so I walked into Star Mazda in Glendale and stood in the lobby waiting for a salesman to greet us. Once someone noticed we were waiting he asked if we had an appointment, we didn't, he very rudely said "well you're going to have to wait then." We ended up taking our business elsewhere because of this short and unwelcoming experience at this dealership. read more

The moment I got there I was asked by three different people if I had been helped already; their customer service is phenomenal!!! Very clean waiting area and friendly and accommodating staff. I was helped by Armond who was very communicative and helpful. Will always come here for service and hopefully eventually to buy another car! read more

Star Mazda - Service Area - Car Dealers Near Me - Glendale, California

Wish I could give 0 star. Sales rep REFUSED to unlock the door for customers to take a look from the inside. I refuse to believe this is how every customer is treated, so it's clear to me this is discrimination. read more