You'll take your car in, pay a premium price and when your car is acting up a week later, they'll make it difficult for you to get your car inspected. Lack of integrity. This place did not inspire trust. Will not come back. read more

Do they offer a complimentary car wash with service? Yes. Are they sometimes so busy that it might take longer to wait? Yes. In that case, I don't want to wait. My time is worth more than that. However, the Karens that would rather wait a couple hours just for the free car wash and dropping F-bombs because they have to wait are just pure entertainment. Providing extra stars to the service guys here that have to deal with these nutjob tacky customers. read more

Purchased a cx-5 earlier this week, the service from everyone was incredible! Thank you Raymond for helping us choose the dream car. The experience was great and I got the deal that I wanted. read more

Star Mazda - Car Dealers Near Me - Glendale, California

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Perhaps you are wondering whether car dealerships' bad reputation for overcharging/upselling service is truly universal and well-deserved. Perhaps you, like me, had a generally positive experience purchasing a vehicle from Star Mazda and now need it serviced. I'm here to warn you: If you value your time/money, want to deal with honest/thorough professionals, and desire strong customer service you should really go elsewhere. Headlines: Based on my experience, Star Mazda will a.) not do basic troubleshooting/research to fix your underlying issue, b.) instead recommend expensive service/full system replacement, c.) use your visit as an opportunity to upsell other services at a 40% higher price than other mechanics, d.) won't call you back, e.) will charge you 3% extra for the luxury of using a credit card to pay for their overpriced service. The Full Story: I brought my 2018 Mazda 3 into Star Mazda a few weeks ago because the infotainment system kept inexplicably crashing. I was charged around $100 for diagnostics. I received a text message with a video and inspection report while I waited at a nearby coffee shop. They updated the firmware and suggested a replacement of the full system ($685) if that was unsuccessful. Of course, they also did a full inspection and suggested a number of other services. Notably, they recommended I replace the belt tensioner and drive belts ($660). I'm no mechanic, but I declined that service because a quick Reddit search indicated I could probably do much better on price. I picked up my car and was disappointed that the firmware update hadn't fixed the infotainment system issue. Before resigning myself to an expensive repair, I did another quick internet search. Lo and behold - I discovered this is a known issue. I read obscure Mazda forums and learned about a Technical Service Bulletin (TSB) for a bad batch of SD cards for the vehicle's satellite navigation system. These cards overwhelm the infotainment system and cause issues in colder temperatures. I removed the card and the issue hasn't reoccurred since. As for the belt tensioner, I've received two quotes from local ASCCA-certified mechanics for around $400, or about 40% less than the quote from Star Mazda. I called the service department to follow up with questions like: Why weren't they (of all mechanics/service providers) aware of Mazda's TSB? Why hadn't they researched the issue or troubleshot the SD card before recommending a full system replacement? I couldn't reach a service advisor. Someone took down my information and I never received a call back. That is the type of customer service you receive in exchange for their premium prices! If you choose to ignore my advice and make a service appointment at Star Mazda, please be advised that they charge a 3% fee for credit card transactions. That wasn't advertised/communicated to me when I made the appointment or handed my vehicle over for service. read more

Came with my brother and my sister in law. It went amazing! Great service they explained everything and if we had questions they took their time and explained it. Made suggestions and gave them options. Huge shout out to Johnny Chacon!!! Thank you!!! read more

Decided to have my car serviced at Star Mazda for the first time this week and likely will not return. Communication here is 95% automated with nice form messages, texts and auto requests to 'click here ' for a quote to buy your car and 'click here' to approve service add-ons. Although each request included a personal name and contact number, when I called requesting more info on service status and suggested add ons, no one answered my calls or responded to my texts. Received another form letter in my inbox from the manager asking for feedback on my 'sales inquiry' to which i responded with the above.. No response yet but received another automated message welcoming me to the Star Mazda family. No thanks, will go elsewhere. read more

I had a great experience with Star Mazda after purchasing my 2020 Mazda 3 hatchback. The team made it easy and simple. Unfortunately some of rims were curbed pretty badly, I did not notice until I got home. I understand it's a used Mazda, I'm just surprised that some of the rims weren't replaced or repaired as a courtesy before it was sold. Otherwise I am a happy customer. read more

Service Review: Star Mazda's Service never falters in my opinion. They always provide great customer service at every level. They recently upgraded some customer facing communications and it's awesome! Regarding communicating or updating a customer regarding their pending service, a customer now receives both text and email updates with URL links to their service website. Not only that you get video updates on suggested service from the tech working on your vehicle. It's those nice touches that in my opinion makes stand out as one of the best in my opinion. They are bright shining example of how to provide dealer service! Toyota of Glendale should take note! (See my review of them! - TLDR = They may have a new fancy new building, but their service is horrendous) Thank you Jerry Chinchilla and Team for always providing the best of service! read more

Star Mazda - Video on service recommendations by tech to customer. - Car Dealers Near Me - Glendale, California

Parts Department here is fantastic. I have been here multiple times and worked with Andy and Mike. They are knowledgeable and kind to work with individuals. Service Department is pretty good too. So far I am very pleased with all my interactions here at Star Mazda. Would definitely recommend! read more

Star Mazda - Mazda 6 Carbon Edition - Car Dealers Near Me - Glendale, California

Honest and efficient....Ask for Nathon or Sam....Bought my CX-3 here 4 years ago, mostly because they weren't a high-pressure place. Their service has been exceptional. I'd recommend. read more

Have to forward the good: had car serviced this morning. advisor was Nathon Madison--responds, schedules, gets things done, no monkey business. if you need service at Star, Glendale, he is the one to seek. Service was prompt, reasonable. warned me about an error the AAA battery people made, very useful. read more

I've been in the car business for over 13 years and decided to come here and bring my brother who wanted to get a new and beautiful CX-90 I'm very happy to report that we were treated with top quality. If you are in the LA area there are many Mazda dealers to choose from but Star Mazda is for sure the one. Small, happy, and the one we recommend. read more

exceptional service!!! Darlene in the service department is an absolute outstanding rockstar!!! She got me into two beautiful loaners and even transformed my opinion on Mazdas. Thanks to Darlene my next vehicle is going to be a Mazda!! read more

I brought my CX-50 in for a service and mentioned something that needed a repair under warranty. The service advisor said he'd reach out to Mazda corporate and let me know what he found out in a week. A week passes, no call, so I reach out and leave a voice mail. No response. I let that sit for a few days and call back to leave another voice mail. Nothing. A week later, I send an email. Crickets. I get that there's probably not a ton of incentive to get a warranty repair taken care of but come on, being ignored sucks. I've never had amazing luck with dealer service departments but I've never felt so blatantly like they just don't care at all. That certainly seems to be the case here. I'm confused by all the high ratings, but maybe some advisors are better than others. Def not coming back here. read more

Lowest-rated Mazda dealer in the area. Bad experience when I bought my CX5. The sales associate was disrespectful and commented personally instead of providing information about the vehicle. Asked me to sign a blank piece of paper before he could provide more information during discussions. Then he lied about my credit score to sell their higher-interest loan ( to get a cut from the bank). Lied about accessories like wheel locks to saying they were already on the vehicle and couldn't be taken off, then handed them over to me after the sale. read more

I have to put a star but they deserve no STARS Consumers beware Star Mazda has ownership and mgmnt team (Jonathan Mach-GM, SSoni -GM, Alex -GM all ignored my emails and phone calls and just refused to acknowledge the "lemon", they sold that had engine issues a month after purchase they have been in business a long time, how I don't know because I thought they were a trusted dealership afterall; I went to them all to be sold a lemon, check it out below. I am taking them to court. I am writing to bring to your attention a matter of great concern regarding a vehicle purchase from Star Mazda on July 24, 2023. I acquired an Audi 5, and within 30 days of the purchase, the check engine light illuminated. When I approached Star Mazda's service department for assistance, I was advised to take the vehicle to Audi for inspection as they do not handle repairs for Audi vehicles. This situation has led to significant distress and financial strain as the vehicle, which was expected to be covered under a 2-year full engine/transmission agreement, faced issues soon after the purchase. Star Mazda's redirection to Audi for inspection was unexpected and added an extra layer of complexity to the situation. To provide some context, I had initially purchased a Mazda C3 from Star Mazda in February following a car accident that resulted in the total loss of my previous vehicle. Unfortunately, the Mazda C3 proved to be unsuitable for my needs as it caused severe back pains due to its low design. After several test drives, I opted to trade in the Mazda C3 for the Audi 5 based on Star Mazda's assurance that it was inspected and in excellent condition. Moreover, I was promised a 2-year full engine/transmission agreement to provide peace of mind regarding potential issues. Given these circumstances, I believe I am owed compensation of $8000 for the purchase of a defective vehicle and the subsequent failure to honor the agreed-upon warranty. The unexpected need to involve Audi for inspection, coupled with the recurring issues, has caused undue stress and financial hardship. read more

Great customer service. Johnny really helped us look for the right car. It took us a week to find it and he was always there calling and helping us find the right one. I live in Lancaster Ca and looked around other Dealers and Glendale Mazda was the one that actually cared and listened to what we needed in a vehicle. Price, quality and service is a 10+. Thank you Johnny read more

Star Mazda - Car Dealers Near Me - Glendale, California

AVOID AT ALL COSTS!! Shop anywhere else but here, other Mazda dealerships in the city will treat you much better. they are completely unprofessional, and they WILL SCAM YOU. I bought a certified preowned 2023 vehicle from here with 4000 miles, discovered an issue, and brought it in 2 days after purchase. it's now been 3 months, and they are ignoring my calls. I have shown goodwill and talked to both service and sales managers who were respectful but failed to do anything about the issue and now I am stuck with a faulty, falsely advertised car. Shop anywhere else even if it will cost you more. HORRIBLE experience. read more

If you're looking to buying a new car, make an appointment to see Brian Kim (Internet Sales Rep): bkim@star-mazda.com Let me explain why: I'm sure everyone, like me, have had experienced the feelings of stress and anxiety when going out to purchase a new car. The fear of being pressured to buying the car, on the spot, as well as feeling forced to get all those unnecessary add-ons that you were not even thinking about when you made the decision to go car shopping. When I decided to trade-in my 2010 Honda CRV, I knew exactly what I wanted. My family and I had always brought either a Toyota or Honda (assembled in Japan ) My mom had loved VW and had in the past (years ago...more like centuries ago ) but the last VW she purchased was not assembled in Germany and right after purchasing the new VW, there was nothing but problems. Since our Toyota and Hondas were all assembled in Japan (look at the VIN #...it starts with J) we never experienced any issues. We buy a new car every 10-years or so, that means, when we purchase a new car, we expect it to last 10-years (mind that you remember to keep up with maintenance services...as my dad, who was a mechanic ‍, would say, "If you take care of your car, your car will take car of you.") So, when I decided to purchase a new car, I already had in mind the following: must be assembled in Japan , must be within my budget (as it was being purchased in full), must be a certain type of car body style (Compact SUV), and must be a certain color (White...which could be negotiable if the price was right, in another color). I went to several car dealerships (Lexus, Toyota, Nissan, and Subaru) and got quotes. At those dealerships I felt so much stress and anxiety. As I shared, I knew exactly what I was looking for (Lexus UX, Toyota Rav, Nissan Rogue, and Subaru Forester...I checked inventory to confirm that these were assembled in Japan ) I felt like the sales reps didn't hear or just didn't care about what I specifically wanted. It felt like they were only interested in closing the sale and trying to increase their commission by either forcing me to buy a more expensive car or buy all the unnecessary add-ons. I even caught one dealership trying to do some very questionable things; I point blank confronted them. If your gut is telling you something (making you sick to your stomach) then follow your gut...cuz 99.9% it's right on. I met with Brian Kim at Star Mazda and he helped ease my stress and anxiety. I actually felt like someone was listening to me, acknowledging my needs, and he did everything he could (within his power) to make it happen. Yes, he did offer me couple choices but didn't pressure me or give me a look of disgust cuz I had chosen not to go with those options (as I was made to feel by the other dealerships) He understood that I was only car shopping (getting quotes) so I could reflect and make a prayerful decision as to what car to go with; remember, this car is going to last me another 10-years. Plus, this is a big purchase, there's no going back, so when you drive off the lot, you got to feel happy about it and that it has met what you envisioned yourself driving for the next 10-years. Besides Brian Kim excellent service, I must add that the rest of the staff, manager and finance agent (I did pay in full; the finance agent is the one who handles all the paperwork), were amazing; informative, understanding and patient. Unfortunately, the day I went to get my car, Brian Kim was off that day, but he made sure that Francisco was there to assist me every step of the way. Even on his day off, Brian Kim immediately returned my text messages and took my calls, so to make sure someone at the dealership would be taking care of me. Francisco was so patient and really took the time to go over every detail of my new 2021 Mazda CX-5 Grand Touring (in white ) If you want excellent customer service, feeling like you are being heard, then come to Star Mazda and see Brian Kim. He is amazing (truly God was looking out for me as I had prayed that He would lead me in the right direction and decision making) Plus there's a great staff of people who care about their customers, which in this time and age, it's a rare and dying breed. read more

Star Mazda - 2021 Mazda CX-5 - Car Dealers Near Me - Glendale, California

****Please Read Before Going to This Dealership for Service**** Alfredo Flores in the service department is a con artist and an upright crook and deserves to be fired. I came in to Star Mazda with a simple request that being that I needed 2 keys reprogrammed for my car. I left my car at the dealer and later that afternoon I received a call with a quote stating that the service will come to $995 for the keys. This is when I knew something was fishy as it was the highest quote I've gotten, so I asked for an itemized receipt. Shockingly the receipt (attached to review) reflected almost $2000 worth of labor 99% of which was not asked upon in my original request. Along with this the labor alone for reprogramming 2 keys was $390. Due to this I started calling some Mazda dealerships for a quote. The very generous service employees of Perry Mazda and Galpin Mazda both quoted me the price of two transmitters $273 each (expensive but as reflected online) plus a half hour of labor ($100) totaling $646. An astonishing difference from $2000. I needed a windshield washer fluid sensor replaced too, thank god they were out of that part might have been $3000 for that . After calling Alfredo multiple times and him hanging up on my face since he knew I was upset I knew I needed to go in and talk to a manager. Luckily I was able to speak to the manager Sajad who was very kind and could tell something was wrong when I explained the situation to him. He spoke with the service department and he granted me price match of the other Mazda dealerships for the labor. On top of this after a talk from the manager greedy Alfredo changed his tone to be much more polite to me. At the end of the day this is an employee based problem that sadly this dealership is allowing. Alfredo Flores is your stereotypical dirty mechanic that wants to take advantage of unknowing customers. Clearly other dealerships care about the needs of their customers and operate in fairness. read more

Star Mazda - Car Dealers Near Me - Glendale, California

Raymond is the BEST. He very funny guy and Helping me everything to get it done. And Finally we got a Car .Thank you so much Raymond

I've been searching for a white base Mazda CX30 for sometime now as it's currently very limited in the marketplace. John reached out to me through my Costco request and let me know they had just receive one in stock. Went there yesterday and got a really great service, a pretty good deal, and a great trade in value from my old Mazda. I'm a third time Mazda buyer! Love them! All in all I'm very happy with my experience and absolutely appreciated everyone who helped me out. John is amazing and such a sweet man and would highly recommend him :) Thank you again! read more

Star Mazda - Car Dealers Near Me - Glendale, California

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If you want to buy a car the person to go to is Khiry Young. He took the time to show us different options and even had the patience to educate us on all the cars. We will definitely be coming back to Khiry when needing a new car. read more

I purchased a Mazda CX-5 from Raymond here. The staff here has been great and we're getting a good deal on the vehicle, and Raymond is not only an excellent representative but is sure to make you laugh. We spoke with multiple dealerships in the same day, and we knew immediately that we wanted to purchase our new vehicle from Raymond at Star Mazda. Thanks for everything. read more

Went in for servicing and Armond was very helpful. I appreciate how responsive and attentive he was to my requests and questions. Doing a great job there! read more

Lazy or incompetent? I took my Mazda in for a routine service inspection yesterday. By chance, when I left to go to the dealership, I thought it looked like there was a nail or something under my tire. But I wasn't sure. So when I got there I asked for a tune up, and for them to check the driver side tire for a nail. They did their inspection, suggested service. And they said they didn't find a nail. I agreed to some of the service, but double checked about the nail. They responded "No nail found." Picked up the vehicle, went home, just checked. Flat front driver side tire with a big silver nail in it. The only way you'd miss if is if you didn't even check. If this app let me id post pictures of the text exchange where I asked for the second time "no nail in the front driver side tire?" and another picture of the nail. Hilarious how obvious it is. Service so bad it's embarrassing. TLDR: I asked twice for them to check if there was a nail in my driver side front tire. They said no nail. Got home, guess which tire was flat and had a huge nail in it. Don't ever spend money here. read more

Nick and alex sold me my car. The guys selling the car seem very nice and solid but they will lie to you to make a sale. The car I bought should have never have been put up for sale in the condition it was in. Anyways ok I take it to their service department. At first I was told I would be getting new head gaskets which can take a while. When I came to pick up my car A MONTH LATER they had told me all they did was replace the thermostat, which doesn't take a month to do. Okay I get the car back 3 days later I'm having the same issues with the coolant (and I told them this the first time) and also now it's having an issue starting. I take it back within 72 hours of having it. Now it has been another month and I still haven't driven my car more than a week. The service department DOESNT COMMUNICATE. THE SALES DO NOT COMMUNICATE. I have been trying to get in touch with lalo or John the general manager and they keep saying they will call me but never do. Don't waste your time. Save your money and energy. Don't buy a car here. I really regret it. I am trying to get a lawyer now to stop dealing with them. I would never ever buy a car from here again. read more

I have had nothing but amazing experiences buying cars from Star Mazda. A couple of days ago I purchased a CX-50 and could not be happier. Khiry Young was our sales person. Enough cannot be said about this young man. He was not pushy, knew his stuff, and was extremely personable. It felt like working with a good friend. The finance department was also top notch! Really great people to work with, we are customers for life! read more

If you are in the market for a vehicle, I encourage you to visit Star Mazda and ask for John or Kyle- you won't regret it! I came for a Mazda xc-30 and left with a X5 that was detailed before I left the lot! The deserve high marks in efficiency and care. read more

Star Mazda - Mazda X5 - Car Dealers Near Me - Glendale, California

I am very happy with the service department of this dealership. They were able to make a valve stem seal repair that was complicated, took a week, and involved a known defect whereby Mazda was obliged to make this repair if your low engine oil light came on. . I had been struggling with my local nearby dealership who declined to do the repair, and didn't seem to understand the terms of the settlement. Called Star Mazda, and they made the appointment right away without any of the hassle. I was provided a loaner car, which was the same type of car I owned, so I would be familiar with it. Very thoughtful. My car is fixed and Star Mazda will get my business going forward. It's worth the drive. read more

I am so excited with my new car. It is perfect, my dream car. "the full baked potato". Francisco, the salesman that assisted me, has a gentle well mannered sales technique. With his assistance, I was able to negotiate a final price I was very satisfied with. I plan on returning to Star Mazda for my next car. I doubt Francisco will be there by then as he clearly has ambition. He might even have his own dealership in a few years read more

Star Mazda - My new 2021 CX 30! - Car Dealers Near Me - Glendale, California

Had a wonderful experience with Israel at Star Mazda! I emailed him my needs for a lease and he made it happen without the usual "haggling" high recommend him and this dealership! read more

Came in for a oil change and tire rotation and was helped by Sam. He was a professional and very friendly. I had some white spots on my odometer lens that were not coming off. When I asked Sam what he suggested I do, he let me know that it was replaceable under my basic warranty. Part was on order and I came back the following week. Sam really worked with my schedule and offered to drive me to work while my car was in for service. There's currently construction so no complimentary car wash. Overall I am satisfied with my experience! read more

So today I flew from Phoenix to Burbank, CA to pick up my new to me 2022 Mazda CX5. Raymond Cadena was my sales rep. What a great experience from him. Super nice guy. I found the car online and called into Star Mazda and they were happy to get the deal done. Their GM Jonathan Mach did the deal, paperwork and got me expedited and taken care of. I couldn't ask for anything more. If you are in the area, stop by and check this place out. read more

Star Mazda - My new 2022 Mazda CX5 - Car Dealers Near Me - Glendale, California

I used to service my car at Star Mazda, I was a loyal customer there for several years. But for some reason, the quality of service from this location has recently gone down. I went to do a basic car service (oil change). I stopped by early morning to do a basic car service (oil change) and waited almost 4 hours for the service to be completed. After the service was done, I decided to check the oil level myself. I noticed that the level was still very low and hadn't been changed at all! The service sticker on my windshield was still the exact same as before. Not sure what happened to quality of service they used to have, but I definitely won't be coming back to service my car here! read more

Go see my guy Geoffrey at Star Mazda in Glendale. Known him for a while and when I finally needed lease of the 2024 CX-5 I went in to see him at the start of the year. Offers top professional customer service, really cool guy. He's also tremendously funny. Tell him Eli sent you he will get a kick out that!! Good egg over there!! read more

Star Mazda - Car Dealers Near Me - Glendale, California

Did not buy a car here, but the salesman Raymond was very straight forward and to the point. He seemed to know his stuff, and didn't try to push anything on me which I appreciated. read more

The first few times I brought in my CX5 for routine maintenance, Star Mazda was always behind schedule. I always made appointments ahead of time, but I always had to wait 20-30 minutes to be checked in. The staff wasn't all that pleasant either. Maybe it's the pandemic, but my most recent visits have gone a lot quicker, and I find the current staff much more welcoming. In terms of maintenance, everything has gone pretty smoothly. No major problems after taking my car in. No surprise charges, though I did have a pre-paid maintenance plan, so my routine stuff was already sorted ahead of time. Occasionally I don't get the free car wash at the end because their machine is down, but no big deal. I like that you get texts when you get checked in and when your car is ready. They now give you text rundowns on what was done, and printouts are available too. The one thing that can be improved is having an associate go over what was done and anything that needs to be done coming up. If I ask, they always go over the details, I guess I assume it should be done automatically. There is a nice waiting area with leather chairs and a TV. Everyone wears masks inside and out. There used to be a coffee and water station but it appears closed for pandemic safety. If you need to take your Mazda in for service, just make an appointment online or over the phone, and you won't have a miserable experience - they've got a strong, friendly service staff here. read more

I was looking for a Miata and had some strong preferences, Raymond Cadena helped me review the options and their inventory, including cars coming to the lot soon, and when I still was picky he worked with me to get an order placed. He's been helpful, professional and communicative. Should have the car soon, looking forward to more great experiences with Raymond. read more

AVOID AVOID AVOID -- leaving the first negative yelp review of my life to warn people: this place is the absolute worst, and I can't believe I let them scam me for years. It started early, so I really have no excuse for not seeing the red flags. Initially, I asked them to install the navigation system so I could hook my phone up to the car. They charged me $400, and installed their own deeply useless navi system. I was frustrated--I'd clearly asked for a navigation system that I could hook my phone up to. They pointed out I hadn't asked for apple carplay by name, and I conceded that I hadn't. I paid for apple carplay on top of the other useless navi, and that time they installed it. I wished they'd clarified before installing their useless navi, but decided it must've been an honest miscommunication, and let it go. In hindsight, I should've taken the clue and found another dealership. I paid for USWC Maintenance and USWC Service Contract when I bought my car up in the bay, and was told that'd mean all basic maintenance is covered. When I went to Star Mazda, they said a lot of confusing stuff about exceptions and being outside of warranty even though I'd *just* bought it, adding fees for things like "turning the wheels"--and proceeded to charge me $400+ per visit. Again, I was all "well, I don't really know things about cars, this is probably fine, they wouldn't just *lie* to a costumer." Then I hit my tipping point. They charged me $670 for a replacement of a part I wasn't sure I needed, but they pressured me into getting. I felt weird and gross after the experience, and decided to try out another dealership, just to see if this was a universal thing. NEWS FLASH: nope! This is just Star Mazda being awful! The new place was like "oh, yeah, your contract absolutely covers basic maintenance, which we would've only charged $110 for anyway, but yeah, it's free." I'm on the fence over whether I'm going to sue them over this. Gonna talk to the lawyers in family and the USWC people, see what they say. read more