I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful, told me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything! read more

The buying experience here was not terrible. Luis and Matt helped me purchase a used model Y at a fair price. The problems arose after the purchase. 1) they attempted to sell me a car with obvious illegal windshield tint. After 2+ hours, they had removed the tint, but left 3/4 of the glue on the inside of my windshield for me to get handled. They said they'd send me $100 check in the mail. That was a week ago... hasn't happened. 2) I purchased my car at night so it was difficult to do a thorough inspection. The next morning, I noticed the inner tire shoulder was extremely worn (not the middle tread, which measured above 4/32). Also, in the sunlight, it looked like the black rims had been spray painted to cover imperfections. When I brought it to their attention they denied it... but... there was a can of black spray paint in the left rear door pocket. Wild. Understanding that I probably wouldn't get much out of them, I simply asked them to help towards the replacement of the low profile tires since they're unsafe ($500). They said no and ghosted me on further follow up attempts. Like I said, not the worst buying experience, but no empathy after the dotted line was signed. read more

See all

Alert! Stay far far away from the service center here. Twice I've taken my 1 year old Sportage there because the screen was malfunctioning and noises were coming from the trunk. Both issues were chalked up to "oh we don't hear any noises coming from the trunk" and the other "we don't know what do about the glitching on the screen." All the issues seemed like things most mechanics should be able to troubleshoot. The team there seems nice and well mannered, but don't let that deceive you. They talk a big game that they are the best Kia center in all of LA. I don't believe that for a second after my poor experience with them. All that is to say, I looked at YouTube to trouble both the rattle noise and the screen glitch and found solutions to fix them on my own. It's so sad to see companies like this dismiss customers and have mechanics just going through the motions to do oil changes as fast as they can to get the next car. If anyone from management wants to drop their email I'd be happy to chat. read more

Purchasing a car here was ok, but that's not what this review is about. This review is about their service department. It's easy to make an appointment and someone picks up the phone, but they really need to better staff their service department. I made an appointment to drop off my car at 10am on a Sunday, and I had to wait in a long line to drop off my car. They took about 15 minutes per person per car to check in, so I had to wait about 45 minutes to even do the drop-off since there were 3 cars in front of me. Then, they told me to come back at 1:30 since they close at 2. I came back at 1:30 and I was told to wait until my name was called in the lobby. I waited but then asked them to check if my car was ready after about 15 minutes since I had to leave for another appointment I had. The service guy (who was super nice) went to check and came back, apologetic, saying he was sorry but they hadn't even gotten to my car yet. (!!!!!!!) he asked me to wait about 20 minutes (past closing btw) while they worked on the car. I'll echo another reviewer here, which is that they shouldn't make so many appointments if they can't service them in time. Or, at least they need to give a better time estimate and make sure things are done as scheduled. I don't think it's the fault of any of the employees here, as I saw them all running around and constantly busy. This is definitely a management/upper-staff issue, and it goes to show how poor the management is here. Kia Car Pros should definitely work on their management and staff the service department better. Stark contrast to when I had a Lexus...their service department always ran smoothly and on time, and I never had a problem. read more

Thank you Raffe and Abu for getting me an *incredible* deal on a year end model Kia K4 GT line! The initial test drive was low pressure. I came back the next day and we spent a few hours negotiating before ultimately making the deal. read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

See all

I purchased a 2023 Kia Forte that was a certified and inspected with the manufacturers power train warranty. I started to notice an oil spots where ever I parked so I took it in to my mechanic. What they found was the oil pan had been leaking and had been previously attempted to be sealed and repaired. Bottom line cost me $1,100 at dealership to repair. I'm writing this out of my own used car experience with dealer and their poor inspection of vehicle to be selling as certified. I would not have spent the money on this car knowing that certified means nothing. read more

Car Pros Kia Glendale - The bill I paid with a discount - Car Dealers Near Me - Glendale, California

See all

Had a very pleasant experience here! I've been going to North Hollywood Toyota for over 10 years but my old car honestly was not going to make it so we went here. Every time I've bought a car in the past everyone is more interested in talking to my boyfriend even though I'm the one buying the car and putting under my name! This time we actually were purchasing together and everyone at Kia was extemely kind and professional and spoke to us and looked at both of us equally. We got a decent deal and everything was fairly smooth despite the construction. read more

The service was the worst they did not help me then they also told me I could bring my car anytime I wanted and when I went there they directed me to the service scheduling people and they said they are going on their break and no I can't help you worst service I ever had don't go here read more

In 2021 I enlisted the help of a Car pro Kia Glendale sales professional to help me find the Kia Niro that I've been wanting. I had several people from different car dealerships looking for this car for me and car pros Kia Glendale came through. Keeping in mind how they came through for me at a time when cars were very hard to get and overpriced. I never forgot that. Fast-forward to 2025 my lease is going to expire soon...I begin to look online for my options. Well, I didn't need to look that far because I got a text from one of their sales professionals and I talked about what I wanted, what I wanted to spend what I needed in my car and what I had to put down. They were willing to work with everything I had. I walked out with a new car lease that I couldn't be happier about. I got every single thing I wanted and more except for one thing and that one thing doesn't even matter. Everything else was. I don't have it yet. They're gonna deliver it to me tomorrow at my job. I have to get everything out of my car, but that's how fast and easy and quick and fair it is. They don't just tell you they're gonna do something and then bait and switch you. They really work with you to get you what they said they were going to do or to work with you to find a viable solution for what you want. I have never this is the first time in my life that I've had as seamless of a transaction That involved a vehicle. hands down will go back again. I think that's what we're missing in a lot of car dealerships today people that are hustling people that haven't done their homework people that walk away feeling that they were under duress and making a decision that they shouldn't have made and by the way... they offer a three day return policy! Peace of mind is EVERYTHING! The next time you're looking into used inventory, a certified preowned, lease or a purchase of a new car. I highly recommend that you check out car pros Kia Glendale. They will treat you right and get you the best deal. This is my second time I've been back and I couldn't be happier! Don't sleep on a KIA! Stop by check our the inventory and let Assem (manager) Adolfo & Kate (sales) and Jack (finance) take care of you. From beginning to the end, they will listen to you take your needs into consideration and honestly tell you what they can and cannot do for you. I seriously don't have enough words to say how genuinely pleased I am. I don't think I've ever felt this happy except for the time before every other car dealer I've dealt with. It's tedious. It's a headache. It's too much they make it very easy. Five stars all the way. read more

Car Pros Kia Glendale - Old KIA (KiKi) - Car Dealers Near Me - Glendale, California

Just bought a certified pre-owned 2024 Kia Niro. If you've ever had to replace a key fob, you know it's $$$, so when we went to drive our car home, and our salesman, (Michael) told us there was only one key. We were not happy. Earlier, we had overheard another couple there complaining about getting only one key. After leaving less than stellar feedback on Kia's site, Sam contacted us the next day and said, to come to the Service Dept. and they'll give us a new fob. If you are buying a used car, confirm with your salesperson that there are 2 working keys ahead of your purchase. They also give you a long checklist of everything they've supposedly inspected, one of which is the cabin filter. I just replaced it because the car smelled like cigarettes and it was very dirty (see photo). Maybe they inspected it but sure didn't change it. Bottom line, it's a car dealership, so expect shenanigans. At least they respond to customer feedback. read more

Car Pros Kia Glendale - Cabin Filter which was supposedly inspected. - Car Dealers Near Me - Glendale, California

Had Car Kia Forte serviced there 6 times now. Greg S the service technician assisted us. He is very knowledgeable and forthcoming about wait times, pricing, and recommendations regarding service. Took the car in for 30k tune up. Everything went well 2 weeks ago. Unfortunately ran over something on the freeway and front right tire had a budge. Went to Costco for a new tire and realized the wheel nut lock key was missing. Saw Greg S and he remembered us and was able to quickly rectify the situation and replace wheel nut lock key. 10 star service. Thank you Greg S. read more

Car Pros Kia Glendale - Bulge on front right tire - Car Dealers Near Me - Glendale, California

SERVICE CENTER THE WORSE! Had my appt @ 8:30am. I waited over 4 hours . Still waiting for a simple oil change !! If you guys are busy then don't make so many appts! OR JUDT LET THE Customer KNOW YOULL BE WAITING 4 hrs. Please do better read more

Car Pros Kia Glendale - 4 hr wait for a simple oil change, Full? And Busy? Let the customer know ahead of time of the long wait!! - Car Dealers Near Me - Glendale, California

Amazing service thank you to Manager Raymond Menasaka for easy and smooth service definitely would recommend anyone to shop here for any car needs!! read more

Took my EV 9 in today and received a great service. They are very professional, communicate the issues really well, and work hard to cut down your wait time. Ask for Raymond or TK for great service. I've owned a lot of luxury vehicles over the years and this is the best service team I've ever experienced. Thanks! read more

I am beyond disappointed with Kia's handling of this situation. We leased a brand-new Kia EV9, and within just 4 days and 256 miles, the vehicle completely died while we were driving on the freeway. The failure happened suddenly and created an extremely dangerous situation. My children were in the car, and we were fortunate that the outcome was not far worse. After an experience like that, I no longer feel safe or confident in Kia vehicles. The EV9 has now been sitting in the shop for 3 weeks, and we were recently told it may take up to 120 days to receive a replacement vehicle. Despite the seriousness of the breakdown and the fact that this was a leased vehicle we only had for 4 days, Kia has refused to offer any assistance with the monthly payment, even though we have been without use of the car for weeks through absolutely no fault of our own. What is most frustrating is the complete lack of effort to make this right for us as customers after such a serious safety issue. This was not a minor inconvenience -- this was a brand-new leased vehicle failing on the freeway with our family inside, and yet there has been no urgency, no meaningful goodwill, and no support with the lease payments we are still expected to make. I expected far better customer care, accountability, and concern for customer safety from Kia. read more

So grateful for Tigran Ter-Avagyan and Victor. These gentlemen are service advisors at Kia Glendale. I was due for an oil change and had a couple of other concerns. Both, Tigran and Victor expressed concern, and answered my questions with patience and guidance. They are a wonderful representation of Kia in Glendale. Thank you for your kindness. Veronica Zorigian read more

Poula gave me a great experience at Kia with getting my new car. His perseverance and his aggressive sales skills made me get out of the dealership already driving my new car. Thanks Poula for all your great help. read more

My husband and I bought a beautiful glacial white pearl 2027 KIA Telluride HEV X Line SX Prestige yesterday! Selim was our salesman and did such a wonderful job! He made the entire experience an absolute pleasure. Ali did a great job in Finance making sure we had Lojack, accessories, and an extra warranty to cover all the electronics and other expensive repair items up to 10 years or 100,000 miles. Matt the manager made sure we were a very happy KIA couple. I loved how Selim put a red bow on the Telluride and took cute pictures of us! The entire team went out of their way to make this a great car buying experience! I would definitely buy another car here in the future. Maybe matching his and hers Tellurides! We absolutely love this SUV. It rides like a limo! Thank you Selim! read more

See all

Skip this dealership at all cost!!! long story in a short they basically adding to many optional insurance services in your vehicle price when you getting car and then when you want to cancel those optional services they said even if you cancel it's not gonna reduce your monthly payment even in the contract it's says optional insurance products cancelable anytime. But they added this optional services to the total prices of the vehicle cost even If I cancel it's not reducing the monthly statement. This is how smart liars are they by making contract in that way! Stay away to avoid get robbed especially if you are leasing car for a first time! THE MOST IMPORTANT THEY DON't explain this to you :) read more

Attention potential customers !!! This place is running shady practices i bought a 2025 new Sportage about 7 months ago when we agreed on a price the sells guy brought out the paperwork and as I was looking over it I notice an add on called pulse for 1,094$ I asked the salles guy what was this for he said it was a safety feature for her 3rd brake light I told him I didn't want it he said oh well it's already installed on the vehicle after some back and forth I settled on just getting even though I didn't want it but I felt like a had no choice so anyways long story short after driving around town I noticed my 3rd brake light didn't do anything different besides light up solid Red when the brake was pressed so I didn't think much of it so 2 weeks ago I brought my car to Kia of Glendale the place we're I had originally bought this car from to get its 1st oil change after making an appointment I spoke to the service advisor and checked in I mentioned to him that the pulse feature was not working and that it appeared that it had never been activated and if they could please check it out he said yes 4 hours later he comes back and said to me it was never installed to begin with so I paid 1094$ for something I didn't want in the first place just for it to never had been installed on the new car so I asked the salles manager for a refund and he was being a smart ass and refused to give me a refund and said all they could do is install the pulse feature but I don't want it I want my money back some one is charging labor for parts that are never being installed on the new cars I already reached out to KIA American done in Irvine I started a claim I will be seeking legal representation read more

I took my new Kia Telluride to Kia Glendale to address a loud rattle in one of my doors. Rodik Manookian in the service department took care of me, and was incredibly resourceful, professional, and kind. He exhausted multiple options to ensure the issue was solved. Can't speak highly enough of his customer service! read more

I had a fantastic experience in the parts department at this Kia dealership! The staff was incredibly friendly, knowledgeable, and super efficient--they quickly found exactly what I needed and even offered helpful advice on installation. Made the whole visit quick and stress-free. Highly recommend! read more

Everyone in the facility is very nice and warming, always a great help on top of that making sure I got what fit me the best no matter what my situation was. I always love recommending everyone here Ask for Grecia if you need help! read more

Typical car dealer once the deal was closed the customer service was absolutely terrible. Will never go back or recommend to anyone.

* The Sales Experience: My experience began with Simon, who was fantastic. I called to check availability, and he was ready for me at 7:30 PM. He was incredibly patient, re-checking monthly payment scenarios several times to accommodate me. If you are buying here, Simon is the person to see. * The Finance Pitch: I reached the Finance office at 9:00 PM. I was exhausted and had my infant with me. The Finance Officer, Philip, pushed a Platinum warranty and a 72-month maintenance plan. He promised a "good deal" and claimed that I would have a $0 deductible and that everything would be covered (whether it was the factory's fault or my own). I questioned the need for a maintenance plan on an EV, but he said it was a great deal. Crucially, he never told me the total cost of these plans until I asked him my monthly payment, stating it would only go from $900 to $996 (which also included GAP insurance). Because I was tired and trusted his word, I agreed and left feeling satisfied with the deal. * The Discovery at Home: The experience only soured two weeks later when I sat down to review the actual documents. I was shocked to find I was billed $5,700 for the Platinum warranty (price significantly higher than market rates) and $2,224 for the maintenance plan (for an EV?!). Furthermore, the "$0 deductible" I was promised was actually a $250 deductible on the online account when I registered. I felt misled, scammed; it was a total breach of trust. * The Delay Tactics: I called to cancel these plans, remaining really calm and pleasant. I did not scream or yell, though I certainly wanted to. Despite my approach, the staff used triggering delay tactics: -- Gatekeeping: Instead of helping me to process my cancellation, a different finance officer tried to "re-sell" me, claiming $5,700 was a "very good deal." -- Management hiding: When I asked for the Office Manager, the officer panicked and told me point-blank that the manager "is not approachable to customers" and doesn't take these calls. -- The Runaround: I was shuffled to a supervisor who continued to stall until I finally had to cite my legal right to cancel. * The Self-Resolution: I eventually had to take matters into my own hands and cancel directly with the warranty provider (Fidelity) because the dealership was so unhelpful.. It's a shame! Simon provided a 5-star sales experience, but the deceptive tactics and "gatekeeping" in the finance department left a very sour taste. read more

SCAMMER WARNING!!! They tell their customers different things depending on who's working, a bunch of scammers who change prices on customers. Don't come here to get your car serviced. "Yes, your Kia warranty is honored at any authorized Kia dealership throughout the United States, not just the one where you purchased the vehicle." - This is a quote from KIA online. We buy a new KIA and then Glendale claims this isn't true. They claim they don't accept warranty for other Kia dealership. This is completely against KIAs policy and will be reported to corporate. read more

Expensive service here wouldn't take my car back here they don't really give you a detail on what was done either

0 Star - Shockingly Bad Treatment at Car Pros Kia Glendale My wife called ahead to make sure she could stop by on her lunch break to test-drive a Sorento. They told her it was no problem and to come in. She got there, was seated, and then sat ignored for 30 minutes. Salespeople walked right past her. The sales manager was sitting only a few feet away and still never acknowledged her. Not a hello, not a "we'll be right with you"--nothing. When someone finally decided to speak to her, she explained she just wanted to test-drive the car and that a third-party broker was handling the deal for her. That's it. No negotiating. No hassle. Just a test drive so she could compare it to other models. Instead of helping, they brought out their in-house broker--who immediately got loud, yelled aggressively, and started pressuring her for broker information she didn't owe him. He talked to her like she was doing something wrong by not using him, and the whole exchange came off as pushy and hostile. And the sales manager, who watched her sit there for half an hour, stood by watching that too, doing nothing. My wife actually had to call the manager out directly and ask if this was really how they do business. Only then did he bother to intervene and allow the test drive. She still drove the car, but only after being treated rudely, ignored, and pressured for no reason. If this is how they treat women who come in alone, people should know. No one deserves that kind of behavior at a dealership. We won't ever return to Car Pros Kia Glendale, and I hope management takes a serious look at how their staff is behaving. This was a terrible experience from start to finish. We'll also spread the word to as many people as we can across the major social media platforms. Awful. 0 STARS..... read more

After a nightmare experience at the Van Nuys Kia service department, Car Pros Kia Glendale is a breath of fresh air. I won't go into detail about what happened at VNK. You can read my review of them for those details. I spoke with Victor on the phone and he assured me that diagnostics would be a few hours at most, so I went ahead and made an appointment for this morning. I was greeted professionally and my concerns were addressed. Diagnostics took about an hour and repairs took another hour - all under warranty. Even though I live much closer to VNK, Glendale has my business from now on. read more

Just terrible service department. After purchasing 2 Kias from them and owning 2 others I serviced there I am finally tired of the attitude and rudeness of this team. I will never come back and will never purchase a car from these jerks. I have a 2016 Kia Soul EV and I made an appointment today to have it checked out. When I arrived the service manager was dismissive and rude because my problem was intermittent. He told me to come back when it was not working, but of course that's impossible because the problem comes and goes. He scoffed at me and said, 'well, it's going to take all day and I'm going to charge you $300 just to look at it, so it's not worth it. Come back later." He clearly didn't want my business. I had the same problem with them when my main battery (different car) was failing -- just utter dismissive behavior and rudeness. They told me I was wrong and that the battery was fine. That is until their driver took it for a spin and got stranded on the highway. This took multiple trips and arguing with them. Every time I arrive the sales people swarm and tell me my car is terrible and I should sell it to them. They'e so pushy and rude at all times. So sick of this company. read more

The way this dealership handles things is extremely unprofessional. I went to the parts department to buy some items, and the gentleman there asked for my phone number, then my VIN number,that's understandable and necessary. after that, I had to go through multiple unnecessary steps just to pay. I had to click and confirm several times, approve the charge, and then sign on the screen. On top of all that, he asked for my full name! And sign the receipt/documents at the end. Honestly, I was about to ask what kind of nonsense this is. I shop at places like Best Buy or Target and spend thousands of dollars and they never ask for my full name or ID just to make a purchase. This is ridiculous. I won't be coming back to this dealership for parts or for a car. Thank you for wasting my time. read more

If you're going to buy or service your Kia, I'd highly recommend Car Pros Kia in Glendale. They are the most knowledgeable and professional compared to other dealerships in the LA area. Alex and Aline in service have been particularly helpful with complicated situations not in involving the dealership. They have been fantastic. read more

I'm so grateful to the service department. Especially Rod who took care of my car and figured out what was going on. Would highly recommend going to Rod. read more

I recently had an excellent experience at Glendale Kia, and I can't recommend them enough! From the moment I walked in, the service was outstanding. The staff was welcoming and attentive, making the car-buying process smooth and enjoyable. One standout aspect was the pricing. Glendale Kia truly offers the best prices in town, which made my decision to purchase much easier. I felt confident that I was getting a great deal without any of the typical pressure often associated with car sales. A special shoutout to Pedro, the sales manager. He was incredibly knowledgeable and went above and beyond to ensure I was satisfied with my purchase. His professionalism and friendly demeanor made the experience even better. Overall, if you're in the market for a vehicle, I highly recommend checking out Glendale Kia. Great service, unbeatable prices, and a fantastic team led by Pedro -- you won't be disappointed! After searching around many dealers, this dealer got the best deal for us . read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

I made the mistake of buying the service plan that includes free oil changes. They didn't tell me at the time that it cannot be done at all Kia dealerships. Just some. So, I am forced to come to the Glendale location. As a woman, this location has an overwhelming uncomfortable hyper-masculine energy. I made an appointment over the phone for an oil change for today. Yesterday I had not received a reminder so I called to confirm. There was no appointment on the books for me. Lovely. They made the appointment for me at that time. I arrived for my appointment today. It was 15 minutes before anyone even acknowledged I was there. Then it was another 10 minutes before I was checked in. They told me it would be 2-3 hours before it was ready. Which is crazy in itself. After 3 hours, I returned to the dealership to check on my car. They said it was not ready yet. After waiting another 20 minutes, I asked them to please let me know when it would be done. The guy then disappeared for 10 minutes and came back to say it would not be ready for another 30 minutes. I should not have to waste 4 1/2 hours of my life waiting for an oil change. I would rather forfeit what I already paid for and pay someone else who has more respect for my time. To make matters worse, when I went to pay, they charge you a transaction fee to use a credit card. I attempted to use cash, but they were running low on cash and didn't have the proper bills to give me a change. So I was forced to use a credit card and be charged a fee. I will never be returning here again. read more

horrible customer service. Took my car in to get the catalytic converter changed and they left bolts loose under the front bumper resulting in a piece breaking off when i was driving. Took it back in to get fixed and they denied that it was their fault and tried to overcharge me for the part and labor. read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

When leasing our car we were recommended to purchase an additional service that we were told would definitely lower our insurance rate. It does not. We have asked that the service be reimbursed and canceled, but have gotten an amazingly thorough run around. We were at best mislead, and at worst lied to. We are now seeing what local and state consumers protection avenues are available to us. read more

scammers skip it at all cost! They gonna sell their cars adding 1/3 price of the car with great smile.

Every time I come in, they treat me like family. The service department is always professional, will coming, and on point. I'm always greeted and acknowledged by the entire staff, which really makes a difference. Especial thank you to Raymond- he's genuinely cares about every client and goes above and beyond to make sure you're taking care of. I truly appreciate everything they've done for me over time I recommend this place to anyone looking for a great service and people you can trust. read more

When their employees drive their cars out of the lot, they have no regard for the road. Being placed next to a neighborhood, a school, & a church where there is high traffic of CHILDREN & other pedestrians, they still drive fast and cut people/other cars off. Not to mention their lines for their service area are always creating a huge traffic hazard and comes off unorganized. This guy yesterday did not stop at the sign intersection & was driving to the rear of any car in front of him. Completely unnecessary. Even if he is a customer, you'd want them to drive YOUR cars on the road safely and not get bad rep. read more

Car Pros Kia Glendale - This guy yesterday did not stop at the sign intersection & was driving to the rear of any car in front of him. Completely unnecessary. - Car Dealers Near Me - Glendale, California