I've been coming to Kia of Glendale for the last 3 years, and every time, they don't disappoint! This is my second review but truly if I wrote a review for every 5-star experience I've had, I'd dominate the reviews. This year's visits were especially frequent, with emergencies like replacing tires and fixing my brakes, on top of getting my regular service. I swear I'm not the worst driver on earth, but even if I was, I know I'm getting star service . They make sure I'm seen quickly and efficiently every time. Despite surprise emergencies, they follow through with great service, even as walk-ins! I usually work with Juan or Rod in the service department. Juan: 15/10 for fast service and making me feel like a VIP. He answers calls/texts quickly and finds ways to help, even when I'm in a pinch. When my tires were worn out (twice), Juan got me in that same day. I appreciated this so much, especially when I told him I was leaving for a trip that day! He always shows me videos of what's wrong so we can discuss a game plan for repairs. He explains costs upfront before they start, so I'm never surprised by crazy charges. When I come for service, he's very transparent and walks me through what might need fixing outside the regular service, and what we can probably wait on. If you're looking for kindness, efficiency, and honesty, Juan will take good care of you. Rod: Rod was very helpful and able to get me in the same day when my brakes were shot. He was just as transparent, providing images and videos. When we found out my brakes needed more work than expected, he checked in first to see if I was comfortable proceeding. Super communicative and excellent service! Even if my appointment is with Juan, Rod always says hi and checks in with me! Alia (Finance): Alia is a homie! She's always friendly and remembers her customers, even if interactions are brief. Given how often I've come in recently (wah wah), she's made sure to offer options so I don't break the bank. She also gets your car ready right when you're checking out, so there's no wait. AND when the weather's bad (weird rain and heat waves?!), she quickly calls the shuttle so I can go home (I live nearby) and hang out with my dogs instead of waiting in the lobby. If I could give Kia of Glendale 10 out of 5 stars, I would. It's the first place I don't show up nervous, expecting surprise charges I'm unsure about. I know I'll always be greeted with friendliness, honesty, and excellent service read more

**THE WORST PLACE TO GET YOUR CAR SERVICED.** I came into this dealership on Friday regarding an issue with my Sportage Hybrid's 12V battery. The first red flag I should've noticed was how long I sat in my car waiting for Tony, our service advisor, to even come check in the vehicle. I explained the situation to Tony, and he assured both me and my boyfriend, who was with me, that diagnostics would be run on the car and that it would take about a day. He specifically told us that he would call us at 9 AM the next morning (Saturday) with an update on what was happening. If repairs were approved, he said they could potentially take until Tuesday to complete. Saturday at 9 AM rolls around... no call. I called and was sent straight to voicemail, so I left a message asking for a callback. No one ever called me back. I called again. And again. And again. After at least five calls, someone finally answered, only to tell me they couldn't even find my vehicle or service record in their system. ‍ Eventually, they located my record and said Tony would call me back. Of course, he never did. I continued calling several more times, and somehow, they STILL couldn't find my records. Out of all the calls I made, only one person was actually able to locate my vehicle in their system. After several hours and multiple attempts, I finally got in contact with Tony. Instead of apologizing or trying to resolve the situation, he was immediately defensive. He told me he never said he would call at 9 AM and claimed he had told us Tuesday. My boyfriend had to remind him that he was literally standing there with me when we had the conversation and heard Tony clearly say 9 AM for an update, with the repairs potentially taking until Tuesday if approved. Tony continued insisting that we were wrong. At that point, I decided I just wanted my car back. I showed up at the dealership after spending $50 on an Uber in 100+ degree weather. Not once did anyone apologize for the lack of communication or the inconvenience. Tony came out and continued arguing about what was supposedly said, still without an apology. I was then told that nothing had been done to my car, yet they still wanted to charge me. I refused to pay for something that apparently hadn't been done and was told, point blank, that they would not release my car until I paid Fine. At that point, I just wanted to leave, so I paid. But somehow, things got even worse. They didn't even know what my car was there for and then LOST MY CAR They searched around the dealership and couldn't find it. Eventually, I had to hitch a ride with one of their employees to their storage lot to look for it ourselves. Even there, they couldn't find it. After 30+ minutes, we finally found my car hidden in the back, behind several other vehicles. Seriously?! If you texted me that my car was ready for pickup why wasn't my car even pulled out and ready for me when I told you I was on my way? I wasted $100 on Uber rides, took a day off work, spent hours on the phone, and paid for a service that apparently wasn't even completed -- all just to get my car back with nothing resolved. The lack of communication was bad enough. The defensiveness, inability to locate my records, failure to know what my vehicle was there for, charging me when nothing was done, and then actually losing my car took this experience to another level. Please don't waste your time and money coming to this dealership. There are plenty of other places that will at least communicate with you, respect your time, and know where your car is. read more

Incompetent or crook - can't tell which is worse. My daughter was away from home and had a check engine light on. Took it to this dealership. The service rep diagnosed critical engine failure. We asked them to check the fans. They were adamant it was critical engine failure (couldn't tell us what that meant). We asked to speak to mechanic. They said no, that they were the contact. The family drove 8 hours from Northern California with a trailer, picked up the car and took it home. It was the fans. Replaced. Running perfectly. Shame on car Pros Kia service center. You are a disgrace. read more

Have only two choices for a warranty related work. A location near residence in Encino or Glendale Kia which was further away. Chose Pasadena due to customer reviews AND recommendations from another Kia dealership I leased from. A very sound decision. Was greeted by Toni, senor adviser of customer service department. This man is an asset to his organization. Truly took care of my car on a timely manner. No if or buts, straight shooter with his words. Thank you Glendale Kia & Toni read more

Probably the worst service I've had at any dealership. The customer service just isn't there and it never feels welcoming.. They've also been operating out of temporary setups for what feels like forever, so the dealership always looks bleh (that's more of an observation on my end and doesn't affect the review). I've honestly avoided buying another Kia just so I don't have to come back here for anything. read more

I regret purchasing a used Kia Sorento phev here a year ago. The first moment I had this realization was washing the windshield right after purchase when some clear stuff came off revealing a hidden crack in the windshield. I brushed it off to maybe the person who leased the car before hid something but a year in I feel like this car is a piece of junk and so is this entire operation. In the last week my car has been leaking windshield wiper fluid inside of the car from the rear window.. right into my kid's car seat. Yesterday afternoon I took my child to a lesson after school and my car would not lock! The key fob was fine and batteries are fine.. it also would not lock hitting the button inside. I looked up both issues and they're common but not due to wear and tear. Despite this, the Kia dept does not seem to be honoring their warranty and want to charge me $270 just to look at the car. I'm in a bad situation where I need my car tomorrow to take a trip.. so I'm sitting in their freezing service department being told it'll take all day with horrible loud music playing (dance party at 7:30 am is my nightmare) and a man looking at a loud video of dogs on his phone next to me. The tech told me they can put some of the battery cost into the $270 but he wasn't sure if it would be more.. I just hope they replace it. I had a Toyota before this and an Oldsmobile before that, neither car ever broke in these weird ways. Especially one year into ownership :( I regret that I thought Kia would be okay with the warranty and feel tricked. Sorry I bought one here especially. I'm sad the Alhambra location is gone now- I planned to take it there since I had been told by other parents who had Kia's to avoid this place at all costs. My experience ended with getting my car back 6 hours later- the rear window wiper fluid fixed under the warranty and not charged because they never figured out why my car couldn't lock. Now I drive around worrying when it will happen next. I appreciate not being charged and the warranty honored for the back wiper fluid. read more

0 stars if possible. SHADY business practices. My boyfriend had an appointment for his service YESTERDAY at 7:30 am. We had a rep named Tony who communicated to both of us that it wouldn't be worked on the day of his appointment but today this Saturday. Strike 1. Second thing is that he told both of us he would contact us with an update today. Low and behold we have been calling all day for an updated 5/6 reps said they could not find his account/ record that we dropped off the car yesterday. Only one rep was able to locate it. This was the 10th attempt to call them back and at this point it was already 3 pm. Once we finally got a hold of Tony he said no I never said that. I work as a customer service manager and you never want to blame the customer... That is where I had to chime in and said no Tony you did I was there as well. He was dead silent. When my boyfriend went to go pick it up, they COULD NOT FIND HIS CAR! They took him to the storage it was NOT there. They drove back and they found the car behind another one after 30 mins . So please avoid this unprofessional, unorganized car dealer. No apologies were given and they deduct $100 off but no one seemed to actually care how inconvenient and how inconsiderate they are. We will be looking into legal action. read more

My husband and I recently purchased a KIA Carnival from Car Pros Kia Glendale. This was our 3rd purchase with this dealership. From the moment we walked onto the lot, we were greeted by Rabih H. We told him what we were interested in, and he immediately started showing us our options. He was very knowledgeable about the vehicle, got the keys so we could take a test drive and continued to tell us about the car's features. When it was time to seal the deal, we were not disappointed. Rabih H. took excellent care of us. We would highly recommend you give this KIA dealership a try if you are looking for a car. read more

Thank you Raffe and Abu for getting me an *incredible* deal on a year end model Kia K4 GT line! The initial test drive was low pressure. I came back the next day and we spent a few hours negotiating before ultimately making the deal. read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

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Great experience with the service team, they made the experience feel straightforward and explained things in a way that actually made sense, and kept me informed along the way. I called my service rep on their day off and they still answer and take care of me. My car was taken care of properly, the communication was excellent, left feeling confident. I'll be returning when my car needs its next service. read more

Thank you Allison, I have reached out to Efrain and he too has not gotten back to me. I stick to my initial claim, not the worst buying experience. But they will not assist yoh after the sale. Unfortunate. read more

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I had an 11:00 AM appointment for a basic service and dropped off my car with Greg. I returned at 1:00 PM expecting it to be ready, only to find out that my car hadn't even been touched. I was told Greg had a medical emergency and my file was passed to someone else. I was then asked to wait another hour, but the entire process ended up dragging on for 4 full hours for a simple service. While I completely understand that medical emergencies are unforeseen, the lack of communication and internal handoff here was terrible. If an advisor has to leave, management should reassign active tickets immediately instead of letting a customer's vehicle sit untouched for two hours without any update. Spending 4 hours for a basic service with zero communication is unacceptable. read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

Once again was taken care of by the service team at Car Pros Glendale. TK has always been in my corner, and when I showed him a few things that I didn't think were normal wear, he went to bat for me. He took my concerns seriously and sent them to his approval office for replacement. Three items were replaced under my warranty. He kept me in the loop always and we even talked on a Sunday at his prompting. Not many people will do that. If there were six stars, I'd give them to him. Go in and ask for him and tell him Dana sent you. read more

Excellent service, people, establishment. Great hours,location.overall great inventory.

I purchased a 2023 Kia Forte that was a certified and inspected with the manufacturers power train warranty. I started to notice an oil spots where ever I parked so I took it in to my mechanic. What they found was the oil pan had been leaking and had been previously attempted to be sealed and repaired. Bottom line cost me $1,100 at dealership to repair. I'm writing this out of my own used car experience with dealer and their poor inspection of vehicle to be selling as certified. I would not have spent the money on this car knowing that certified means nothing. read more

Car Pros Kia Glendale - The bill I paid with a discount - Car Dealers Near Me - Glendale, California

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Lied about their inventory and wasted everyone's time. Apparently they work with Costco through the car program but absolutely suck. They didn't have the car I was looking for, lied about having it, and tried to show me a brand new car that was twice the amount I was looking for. Absolutely terrible and unreliable. read more

In 2021 I enlisted the help of a Car pro Kia Glendale sales professional to help me find the Kia Niro that I've been wanting. I had several people from different car dealerships looking for this car for me and car pros Kia Glendale came through. Keeping in mind how they came through for me at a time when cars were very hard to get and overpriced. I never forgot that. Fast-forward to 2025 my lease is going to expire soon...I begin to look online for my options. Well, I didn't need to look that far because I got a text from one of their sales professionals and I talked about what I wanted, what I wanted to spend what I needed in my car and what I had to put down. They were willing to work with everything I had. I walked out with a new car lease that I couldn't be happier about. I got every single thing I wanted and more except for one thing and that one thing doesn't even matter. Everything else was. I don't have it yet. They're gonna deliver it to me tomorrow at my job. I have to get everything out of my car, but that's how fast and easy and quick and fair it is. They don't just tell you they're gonna do something and then bait and switch you. They really work with you to get you what they said they were going to do or to work with you to find a viable solution for what you want. I have never this is the first time in my life that I've had as seamless of a transaction That involved a vehicle. hands down will go back again. I think that's what we're missing in a lot of car dealerships today people that are hustling people that haven't done their homework people that walk away feeling that they were under duress and making a decision that they shouldn't have made and by the way... they offer a three day return policy! Peace of mind is EVERYTHING! The next time you're looking into used inventory, a certified preowned, lease or a purchase of a new car. I highly recommend that you check out car pros Kia Glendale. They will treat you right and get you the best deal. This is my second time I've been back and I couldn't be happier! Don't sleep on a KIA! Stop by check our the inventory and let Assem (manager) Adolfo & Kate (sales) and Jack (finance) take care of you. From beginning to the end, they will listen to you take your needs into consideration and honestly tell you what they can and cannot do for you. I seriously don't have enough words to say how genuinely pleased I am. I don't think I've ever felt this happy except for the time before every other car dealer I've dealt with. It's tedious. It's a headache. It's too much they make it very easy. Five stars all the way. read more

Car Pros Kia Glendale - Old KIA (KiKi) - Car Dealers Near Me - Glendale, California

Toni was an excellent service advisor, he updated me on time and even had an issue fixed that I've been trying to get resolved with other dealers for years now. Toni is the best at Kia Glendale! read more

Went to get my car serviced today at this location. Had an appointment at 8:30. Didn't get my car until 1215pm I would've thought they would've washed my car which is supposed to be part of service. Kind of disappointing! read more

Worth the wait...exceptional from start to finish I wasn't even planning to buy a car the day I walked into Car Pros Kia Glendale...I just needed a restroom, and Luis greeted me outside before I'd even stepped in. After a few frustrating experiences with other Kia dealerships (multiple credit pulls for the same deal, approvals that went nowhere), I had zero interest in starting the process again anywhere. I really wanted no parts of it. That changed when I met Cris in management. He took the time to actually explain what had gone wrong at the other dealerships and assured me Glendale would take care of me whenever I was ready, no pressure. That trust is what brought me back about a month later. When I was ready, Ash reached out and Alec worked closely with me to get my numbers right. I was then connected with Matt, and honestly, he became a beacon through this whole process. He was responsive, caring, and honest every step of the way, and worked feverishly to track down the exact car I wanted, even when it meant waiting for inventory. When a pre-sale inspection found an issue with no ETA on the part, Matt didn't miss a beat...about a week later he called with another option and had it there the same day. I test drove it that evening and fell in love. And then there was Adolfo, the finance manager, who saw my deal all the way through to completion with so much integrity. He was upfront, honest, and fully committed from start to finish, and he brought this optimism and joy to the process that made a nerve-wracking part of buying a car actually feel good. I put my trust in Matt and Adolfo, and they never let that trust down. Everyone on this team {Luis, Cris, Ash, Alec, Matt, and Adolfo} turned a string of bad dealership experiences into a genuinely great one. I'm now driving my 2026 Kia EV9 and couldn't be happier. I'll be back for my next vehicle, whether it's my son's Kia EV6 or my dad's Telluride. This is my dealership now. read more

Car Pros Kia Glendale - 2026 Kia EV9 - Car Dealers Near Me - Glendale, California

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I had a very favorable experience buying a car for my daughter in LA. Gutierrez handled the trade in and purchase and it could not have been easier. I recommend Guti highly. read more

Toni demonstrates exceptional skills in the service department, providing top-notch service and expert advice. I highly recommend him to all customers. read more

Shareholders, beware of where you invest your money. The management, from the top down to basic employees, appears to be driving this company toward failure. In my experience, it feels like the focus is on making bonuses rather than treating customers honestly and protecting the company's long-term reputation. They seem to think they can fool people by misleading them about the final price. Customers deserve to know exactly what they are paying for upfront, including every fee and service. They are selling overpriced packages filled with services that customers may not even need, without clearly explaining everything in advance. That is not transparency that is unacceptable business practice. If this company continues operating this way, they will end up remembering in a history's worst brand. Investors put your money somewhere else , this company's reputation is negative 1 read more

Everyone I worked with was great! They came in way below other dealers I checked out. I would suggest declining Lo-jack, wheel locks and roadside kit that are optional items and will keep the payment lower. Look at all the forms before signing so nothing extra is included. read more

It's so funny how they say the review(official o their website) after purchase/lease is going to be confidential but the next day you go there they know you wrote a "not a 5 star but 4 star review." And treat you different. The guy who sold to me asking at my 2nd visit "Why you didn't call me when you were writing the review? Now because it was not max star review I've got impacted of that". While he was the one who didn't answer my messages or calls after the sale. For those who is asked to write review after the trade, just know they know who is writing the review. Also, after I traded in my car, I was getting tickets for that car bc they made sale but didnt do the paper works. Crazy thing. read more

Had a very pleasant experience here! I've been going to North Hollywood Toyota for over 10 years but my old car honestly was not going to make it so we went here. Every time I've bought a car in the past everyone is more interested in talking to my boyfriend even though I'm the one buying the car and putting under my name! This time we actually were purchasing together and everyone at Kia was extemely kind and professional and spoke to us and looked at both of us equally. We got a decent deal and everything was fairly smooth despite the construction. read more

I used Costco to buy the car, and still they didn't tell me about the LoJack alarm installed in the car until it was time to sign the paperwork. Thankfully, they only made $1,726 ($731 on what the dealership paid + $995 for LoJack, and that was including the 15% Off mandated by Costco, something they cannot get around, or so they claim). Don't trust a word these guys say, and just use Costco or a 3rd party service to negotiate. read more

This place is terrible, very unprofessional & to boot there are roaches in the waiting room. I took my car in before 3years old as driver seat had cracks in the pleather/leather. I was told that Kia will cover the seat. Problem is that they only have a technician for the seat during the week. I work from 6am-4pm M-F. I'm told, you will hear back as we will get you a car. I did not hear back, left numerous voicemails (even for the dealer manager) and have not received one call back. I would never ever refer anyone here. read more

Terrible service. Tried to scam us into paying $1000 "belts and hoses" when the car is a 2021 model. It's not even old and we've never heard of a car so young needing those things. We're waiting a week now for a faulty engine to be replaced. We have been calling every day and get the same response "we'll get back to you today", but they haven't and never do. Avoid this place. ***Update: Going on almost a month now, when the main problem was a faulty engine. First they tried to say they'd give us a rental at $45 a day and then reimburse. Can't afford that, and can't afford Ubers. Both my partner and I need to make it to our jobs. I had to go through hoops for them to finally agree to give us a loaner. They could have done that in the first place. This place continues to disappoint and fail. Got a message today from the guy "working" on our car and he said "your car will be ready at the end of the month as "planned". There was never any "plan" or communication. We will never purchase a Kia again and completely regret doing so. ***Update on 8/2/26: Continued disappointment. I'm posting this to warn others from having to go through the same thing. Got a call from Kia "Customer Care" this morning that our car was finally ready three days after the end of last month. We had to take off work to go and get it. We show up, and Tigran/TK comes and tells us that it isn't ready. The communication with this whole thing has been awful. We took time out of our day and took time off of our jobs that that we need to be there for, to get our car that should have been done by now. Then they gave us another loaner car and presented it like we should be thankful to them despite the fact that they've been so inconvenient and unprofessional and uncommunicative this entire time. I'm not going to thank anyone here for the crazy inconvenience we've been put through by this place and terrible communication. Didn't think it could get any worse, but it has. ***UPDATE Aug. 14th 2026*** Finally got a call yesterday to come and get our car. (35 days after first dropping the car off) My boyfriend goes to get it this morning and it doesn't even make it home, a 9 mile drive from the dealership. Something with the battery. He calls them, and at this point I'm going to name names, the guy who has been working on our car, Tigran, has been completely unapologetic this entire time and was once again this time. Absolute worst service we have ever experienced. He tells us to tow it back. We can't afford anymore money this whole inconvenience has cost us. So we call back to see if they can come and get it. Customer service doesn't know so they shoot the call over to Tigran who of course doesn't answer. Call back 20 minutes later, spoke to customer service, I stressed how important it is that this gets taken care of because we have work today. No response from Tigran yet again, and the customer service rep says, and I quote, "they're very busy right now, it's pretty backed up here, they should get back to you within a few hours." First of all I can't count how many times we've called them and they promise to get back to us and absolutely NEVER do. So we're not expecting much at this point. As a previous review I read mentioned, in public on this platform they appear to be engaging with those responses from Efrain so people think they care and want to help solve the issues but they do not. Now we're sitting here with no car with things to take care of and our jobs to get to, but they're "just too busy." read more

Purchasing a car here was ok, but that's not what this review is about. This review is about their service department. It's easy to make an appointment and someone picks up the phone, but they really need to better staff their service department. I made an appointment to drop off my car at 10am on a Sunday, and I had to wait in a long line to drop off my car. They took about 15 minutes per person per car to check in, so I had to wait about 45 minutes to even do the drop-off since there were 3 cars in front of me. Then, they told me to come back at 1:30 since they close at 2. I came back at 1:30 and I was told to wait until my name was called in the lobby. I waited but then asked them to check if my car was ready after about 15 minutes since I had to leave for another appointment I had. The service guy (who was super nice) went to check and came back, apologetic, saying he was sorry but they hadn't even gotten to my car yet. (!!!!!!!) he asked me to wait about 20 minutes (past closing btw) while they worked on the car. I'll echo another reviewer here, which is that they shouldn't make so many appointments if they can't service them in time. Or, at least they need to give a better time estimate and make sure things are done as scheduled. I don't think it's the fault of any of the employees here, as I saw them all running around and constantly busy. This is definitely a management/upper-staff issue, and it goes to show how poor the management is here. Kia Car Pros should definitely work on their management and staff the service department better. Stark contrast to when I had a Lexus...their service department always ran smoothly and on time, and I never had a problem. read more

From the moment I walked through the doors, I was treated with such kindness and professionalism that I knew I was in good hands. The reception area was welcoming, organized, and made the entire experience feel effortless. It's rare these days to find a business where you're greeted with genuine warmth, but that's exactly what I experienced here. I especially wanted to recognize Emma at the front reception. She was incredibly friendly, patient, and attentive, making sure every question was answered and every detail was taken care of with a smile. She has such a calm, welcoming presence that immediately puts you at ease, and it's clear she truly cares about the customers. The entire staff was courteous, the atmosphere was positive, and everything ran so smoothly from start to finish. This was, without question, one of the best customer service experiences I've had in a very long time. Car Pros Kia Glendale has earned a lifelong customer, and I wouldn't hesitate to recommend them to friends and family. Thank you to everyone for making what could have been a stressful visit such a pleasant one! read more

After waiting 2 hours I asked for an update on my car (seemed reasonable). EMMA was rude beyond what I am willing to pay for service. When I questioned her a second time she purposely spoke in a language she ASSUMED I wouldn't understand, then laughed right into face...waaaayyy to many other dealerships I can give me money to read more

Go somewhere else! Rude. Unprofessional. Unnecessarily aggressive for a vehicle that sells itself where MSRP doesn't move much. These are just very aggressive people. It's not worth spending your time or money. read more

Dishonest and fraudulent Service Department. I took my car in for an oil change and routine maintenance. The Service Tech called me about an hour later with an urgent message, telling me that my brakes were in dangerous condition. He even sent a video of his mechanic with my tires off explaining how the brakes were at 10% and it would be extremely dangerous if I didn't change them. On top of that, he said there was damage to my rotors because of the condition of the brakes. My car was 2 years old with about 30K miles of mainly freeway driving. I told them I was skeptical but the tech told me that it wasn't uncommon and said they could even give me a discount if I got the work done today (all new brakes and all new rotors). I knew that this wasn't right so I declined. I took my car to 2 other brake shops. Both of them told me I had over 60% wear left on my brakes and of course there wasn't any damage to the rotors (how could there be with so much brake left). So I can tell you with both FACTS and my Opinion that they tried to scam me. Fraudulent, Deceptime, Dishonest. read more

Very shady place and the reviews don't lie! Had a really bad experience with them, was promised one thing over the phone and when I got there, they didn't show me what I wanted to see instead they were trying to sell me on a car that was out of my budget when I already made my terms clear. Waste of time, take your money elsewhere, where the price you pay will match the quality of the car you want! read more

3% surcharge if you pay with credit card. Unwelcoming. Vibe was off. No smiling. No warmth. Waiting room is too small. Not enough chairs for the number of customers when I was there. No courtesy shuttle. No loaner car. Coffee machine was small and coffee was the cheap kind. TV was on some YouTube music channel that kept repeating/looping. Very load. Maintenence package was very expensive and the worker tried to get me to buy their elite most expensive package that had things I had just had done with another KIA dealership. Absolutely no welcoming environment. Hated whole experience. Absolutely no confidence in the work that was done. Absolutely will not return. Absolutely will not recommend this service facility. No latino, no African-American or white employees. All Armenian. The surprise 3% surcharge on my bill was the last straw. They never disclosed that ahead of time, even though I told them it was my first time there for service. read more

SERVICE CENTER THE WORSE! Had my appt @ 8:30am. I waited over 4 hours . Still waiting for a simple oil change !! If you guys are busy then don't make so many appts! OR JUDT LET THE Customer KNOW YOULL BE WAITING 4 hrs. Please do better read more

Car Pros Kia Glendale - 4 hr wait for a simple oil change, Full? And Busy? Let the customer know ahead of time of the long wait!! - Car Dealers Near Me - Glendale, California

Had Car Kia Forte serviced there 6 times now. Greg S the service technician assisted us. He is very knowledgeable and forthcoming about wait times, pricing, and recommendations regarding service. Took the car in for 30k tune up. Everything went well 2 weeks ago. Unfortunately ran over something on the freeway and front right tire had a budge. Went to Costco for a new tire and realized the wheel nut lock key was missing. Saw Greg S and he remembered us and was able to quickly rectify the situation and replace wheel nut lock key. 10 star service. Thank you Greg S. read more

Car Pros Kia Glendale - Bulge on front right tire - Car Dealers Near Me - Glendale, California

There was a slight problem with some paperwork, but Gary and Assam in Sales were very helpful in fixing it. I love my new car. read more

I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful, told me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything! read more