Ara exceeded all expectations from the first conversation. He was responsive, knowledgeable, and genuinely committed to getting me the right deal on a 7 Series BMW at Glendale BMW Pacific. Ara handled every step of the process smoothly, with clear communication and no surprises. I never had to follow up because Ara was always on top of things. Ara worked out a deal that felt fair and transparent, and the entire experience was professional and stress-free. If you're looking for a lease on a BMW, Ara is the person to talk to. He made what could have been a complicated process feel easy and straightforward. Thank you again Ara read more

Extremely poor customer service and experience with trying to get an M3 with Pacific. Dealer wouldn't match another corporate BMW dealers written appraisal for my trade in and wouldn't even mark down the vehicle to offset even when I tried to work with them. We eventually came to a deal that would work within $50 of the price I wanted, yes $50. The salesman Ari said he would have his manager call me back as he couldn't adjust any more on his end from what he said. I personally went down to speak to the manager myself and leave with the vehicle but they had me waiting for 2 hours and he never showed up. He apparently went to lunch but never came back. Continued to call and never got a call or response back. The salesman and sales manager dropped the ball and never communicated back after numerous calls and text. Would not recommend coming to this dealer for a vehicle, as of today I still have not heard back. Went to Monrovia BMW where they discounted the vehicle, gave me what I wanted for my trade in and actually treated me with respect read more

Had a terrible experience dealing with the "lease-end" manager Alonso. Rude and not accommodating what so ever. Ivan stepped in and helped me resolve the issue his manager Alonso couldn't figure out. Beware when dealing with him at this dealership, ask for Ivan instead. read more

The experience with my salesperson, James Kim, was excellent, Pacific BMW management's post-sale handling of an issue with my vehicle has been unacceptable. James was professional, responsive, helpful, and easy to work with throughout the purchase, and after the sale as well. Therefore, none of what follows changes my opinion of the service he personally provided. Unfortunately, I cannot say the same about Pacific BMW's handling of a problem with the driver's seat in the Certified Pre-Owned 2026 BMW M440i I purchased from them. Before purchasing the car, spots on both front seats were specifically discussed with the understanding that cleaning would correct them. The passenger seat cleaned successfully. The driver's seat did not. Instead, an approximately four-inch section of the perforated seat material is discolored and sagging, and white batting was actually protruding through the perforations. I have included photos so others can see the condition of the seat for themselves. I also subsequently learned that the vehicle had previously been driven by a BMW corporate employee and had prior work performed involving the driver's seat/backrest. I cannot say what caused the current condition, but that history makes the condition of the seat and how it passed the CPO inspection even more concerning. Pacific BMW had its leather specialist examine the seat. Their "solution" was to push the batting back down through the perforations and apply leather conditioner to improve its appearance. That may temporarily make it look better, but it does not address why the batting came through the perforations in the first place or why that portion of the seat is sagging and feels different from the surrounding area. What is particularly troubling is that this vehicle was sold as BMW Certified Pre-Owned. During my communications with the dealership, it was acknowledged that it was unclear how this condition was missed during the CPO certification process. I was also told that Pacific BMW holds its CPO vehicles to an even higher standard. Despite all of this, management has refused to replace the affected seat component or provide a permanent repair. This was an expensive vehicle, particularly because I was purchasing a BMW Certified Pre-Owned vehicle and paying for the additional value and assurance that CPO status is supposed to represent. Looking at the condition of this seat, it simply does not support the price I paid or the standard I expected from a CPO BMW. I have now had to elevate the matter to BMW of North America because Pacific BMW management has been unwilling to provide a satisfactory resolution. James personally deserves five stars for the way he handled the sale and his continued communication with me. Unfortunately, the dealership's post-sale handling of this issue has completely changed my overall impression of Pacific BMW. Based on this experience, I cannot recommend purchasing a vehicle from this dealership. read more

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I went to Pacific BMW in Glendale today to have my car serviced. I had a great experience . Benjamin was friendly, professional and took great care of us.There was another team member whose name unfortunately I forgot who was helpful.He took the time to show us some great options and deals when it's time to replace my current car. The customer service was excellent and everyone made us feel welcome. I recommend Pacific BMW in Glendale read more

It has been about 10 years since I bought my car from this dealership, and I am still consistently impressed by the incredible level of care my wife and I receive from their service department. Recently, my wife's car battery died inside our garage. AAA came out but was completely unable to jump-start the car or even tow it, as they couldn't get the vehicle into neutral. They offered no solutions and simply told me to contact the dealer. I reached out to both the Service Manager, Edgar Oganesyan, and Service Advisor, Ben Aguirre. They replied promptly and immediately sent out their mobile service technician to my house--I had no idea they even offered this convenient service! The technician, Hugo, was incredibly courteous and professional. He brought the correct battery right to us and completed the installation directly inside our garage. To top it all off, the total cost was actually less than I anticipated.Thank you all for stepping up and making this happen! This team defines excellent customer service. read more

I have been a loyal customer of Pacific BMW for over 25 years. Their sales and service associates are top notch and always go above and beyond to help. This year, I worked with Ara Mikailian on my new lease, he made the whole experience easy-peasy, from placing a custom order for my new car, to keeping me updated on the delivery timeline. I got my new car yesterday, just in time for my birthday. The paperwork was handled by Ray, which was another great experience. Both Ara and Ray got me in and out of the dealership within an hour. Amazing customer service all around! read more

My service advisor, Aime, was excellent. She worked extremely hard on my behalf, fought to have repairs covered, and did everything she could to take care of me. If you visit Pacific BMW, I highly recommend asking for her. Unfortunately, this review is about the lack of communication from upper management. I called several times and was repeatedly told that managers would follow up with me, but no one ever did. This included the loaner-car manager and a service manager whom I believe was named Salvador. Not returning a customer's phone calls is discourteous and reflects poorly on the dealership. I received a loaner vehicle right away, which I appreciated. However, the communication between departments and management was extremely poor. I would think the owner, Mr. David Ho, would want to know that members of his management team are failing to return customer calls or follow through on their promises. Again, none of this criticism is directed at Aime. She worked very hard, did an excellent job, and deserves recognition. The upper-management communication, however, needs significant improvement. read more

I recently leased a new vehicle from Pacific BMW Glendale, and the experience was absolutely fantastic. My client advisor , Greg, was professional, honest, and worked incredibly hard to find the exact car and monthly payment that worked for me. The entire process was smooth and stress free. Highly recommend asking for Greg! read more

Well the first service issue has arrived and as the sales dept exceeded my expectations so didn't ANAEIS! Kept me posted step by step and was able to utilize my warranty and provide N UBER from my home to get my clean and healthy BMW. PACIFIC BMW all other dealerships need to set their training camps with your staff. Again thank you. read more

Rene was fantastic from start to finish. Extremely patient and helpful. He set me up in no time. We agreed on a car. We discussed financials over the phone. He was transparent and overall great. Lucy in financing spared no details. She gave me all my options up front and was extremely patient and detailed. Didn't force anything on me and didn't push for any sale. She was and is so polite. Relatable and down to earth. Almost like I was talking to my mom. Haha Juan helped me to my car. Gave me the tour and walk through. Such a good dude. Friendly, polite and professional. He sat with me in the car and helped setup my phone to the car to personalize it for me. Customized the car to my liking and went over all the gadgets. In the end I felt extremely comfortable. I felt at home and was provided exceptional service. I was welcomed at the door. Greeted with a smile and left extremely happy and satisfied. I have owned the vehicle for a week and I have come to love my ride more each and every day. read more

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I am extremely disappointed with my recent experience at BMW Glendale. I brought in my 2022 BMW 430i with only 22,000 miles for oil change and was presented with a long list of recommended maintenance items, including a coolant flush, cabin air filter replacement and other services that appear to be significantly earlier than BMW's standard maintenance intervals. I trusted the service advisor's expertise, Amie, only to later learn that some of these recommendations may not have been necessary at my vehicle's mileage. Her manager, Edgar rather than address my concerns with facts and documentation, just kind of brushed my concerns aside. He said the cabin air filter is replaced with an oil change. As a customer, I expect transparent explanations and recommendations that are based on BMW's actual maintenance schedule and the condition of the vehicle--not on selling additional services. When I questioned the recommendations, I was left feeling that my concerns were not adequately addressed. I would strongly encourage other customers to ask for documentation showing exactly why a service is needed, whether it is required by BMW's maintenance schedule, and what inspection findings support the recommendation. This experience has significantly reduced my confidence in BMW Glendale's service department. read more

Brought in my car as this is the closest service center to me. Loaner cars are never available. It always takes atleast 30 minutes for them to retrieve my car, today it took an hour. I would go to another service center if you can. read more

Exceptional experience with Ara Mikailian. Professional, knowledgeable, and genuinely trustworthy. The entire process was seamless from start to finish. Highly recommended. read more

Think twice before completing a lease return inspection at this dealership. My experience with the lease return manager was extremely disappointing. He was rude, dismissive, and unprofessional throughout the inspection process. During my initial inspection, I was quoted nearly $3,000 in damages based on scratches he claimed exceeded the allowable 4-8 inch guidelines.(which were really less than 2 inches) I had those issues addressed and returned for a second inspection, expecting the estimate to be reduced. Instead, he claimed there were no changes at all and insisted the damages were still nearly $3,000. When I questioned the inspection and explained that I disagreed with the assessment, he became argumentative and condescending. The experience left me feeling that the damages were being significantly overstated to pressure me into leasing another vehicle through the dealership so the charges could be rolled into a new lease. Whether that was the intent or not, that's certainly how it came across. To get a second opinion, I took my vehicle to Valencia BMW for another lease return inspection. Their assessment came back with $0 in damages, which made the difference between the two inspections impossible to ignore. After 15 years as a loyal BMW customer, this experience has completely changed my opinion of this dealership. I will not be returning, and I would strongly encourage anyone completing a lease return to seek a second opinion before accepting an inspection from this location. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I gave this BMW dealership the benefit of the doubt, and unfortunately I still had a very bad experience. The first time I brought my vehicle to the service department, I was told they would help appraise it and email me a proper report. That never happened. I came back a second time, hoping the issue would finally be handled correctly, and met with the showroom sales department. Instead of providing any formal paperwork or a clean written appraisal, they simply used a Sharpie on a piece of paper to tell me what they thought the car was worth, I could of done that at home as well. That was extremely unprofessional, disorganized, and lazy. After two visits, I still did not receive the proper documentation I was told I would get. My family has purchased 5 vehicles from this dealership over the last 10 years, so this was especially disappointing. Because of this experience, we will be taking our business elsewhere. read more

Best location to get your car service done. Very efficient and great customer service. Allen from the loaner department was super helpful and got me a car super fast. Manny in the service department made sure everything went smooth and took care of all of my requests.I will only be coming here for my car service from now on. Thank you guys. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I just want them to fix my car . BMW USA NEEDS TO CALL THEM. Manager name starts with A, said they were calling cops on me because I called a lawyer. Retaliation likely. Leaks oil and was on TURO AS CPO. Not disclosed. Saga continues Also lately 3/26 At dealer The manager said he was going to call the cops on me lol for complaining to GM who can't pick up a phone. Is the GM too busy? They sold me a BMW CRACKED RIM TOO. THATS from the replaced tire! I got a lawyer!!BMW USA HASNT HELPED. See TURO EMAILS. They have to disclose RENTAL LIKELY ABUSED. They saw cracked rim and dead battery and said let's be cheap on a 740!! read more

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Family recently leased a BMW from Pacific BMW in Glendale, and we had a great experience. Adees was professional, helpful, and made the whole leasing process smooth and easy. He was knowledgeable, patient, and very pleasant to work with. Highly recommend him and Pacific BMW. read more

Had an amazing experience! Huge thanks to Gary for all his help throughout the process. He took the time to answer all my questions, gave me great advice on which car would be the best fit for me, and never made me feel pressured. He was knowledgeable, professional, and genuinely helpful from start to finish. The entire experience was smooth and enjoyable. If you're looking for a car, I definitely recommend asking for Gary! read more

I've had mixed experiences at Pacific BMW. My last service, which Jesus facilitated, was smooth, efficient, and I received great customer service all around. The previous service, which another agent facilitated was a different experience-- long wait time for check-in, issues with the warranty identified after the work was completed, and challenging communication. I only returned because they had some good deals on an oil change, and I'm happy that I did. I do appreciate their uber service. It makes getting to and from the location easy when you drop off your vehicle. I also had a positive experience with the sales team in the past. Adees helped me out, and he was easy going and informative. read more

Extremely disappointing experience at Pacific BMW defined by predatory upselling and a complete refusal to honor a factory warranty. My 2023 330e is well within its warranty period, yet my service advisor, Manny, flatly denied coverage for a dead 12V battery. He blamed it on 'side lights' left on, completely ignoring that these vehicles are engineered with automated power management systems explicitly designed to prevent human-error discharge. Furthermore, the vehicle was actively plugged into its charger during the entirety of this event. The fact that a plug-in hybrid's low-voltage battery can drain to a catastrophic 6V while connected to grid power proves a system communication or module failure, completely invalidating the claim of driver error. When I requested a formal parasitic draw test or specific fault codes to prove this 'user error' diagnosis, the technical accountability vanished. To make matters worse, Manny and the service team attempted a flagrant upsell, marking my tires as 'critical' for replacement and pushing a costly alignment. This was entirely fraudulent, as an onsite technician had just confirmed my tires have a healthy 5mm of tread remaining (over 60% usable life). When I caught the upsell and challenged the unscientific warranty denial with technical facts, communication slowed to a crawl. Take your vehicle elsewhere if you expect transparent service or a dealership that actually honors a BMW factory warranty. read more

Today I called the Service Department of Pacific BMW. I was very clear on the phone with the employee assisting me that I needed help in terms of setting up my 2020 BMW 330i XDrive and I wanted to get to know the dealership where I'll be having it serviced. An appointment was made for 2:00 pm. I arrive and BMW Genius confirmed my appointment time. I sit and wait thinking I'll be meeting the service man that assisted me over the phone. The BMW Genius returns to tell me that another BMW Genius will come to assist me and the wait time is 30 minutes. So I waited patiently, reading a book about the history of M3 vehicles. I see the BMW Genius ask an employee with a gray shirt for assistance, and I clearly hear him say" I only talk to end of lease clients." The employee sounded dismissive. So I was glad that one wasn't going to help me. LOL Then I saw him talk to another employee with glasses with a gray shirt and he didn't help either. So the BMW Genius had that employee take over confirming guests appointments and told me he was going to help out. He went to ask his manager and asked where I bought the vehicle from. I told him and he went back to his manager. In the end, he came back and asked me the age of the vehicle. I told him and he said that they were trained to assist with the newer vehicles that had the square shaped touch screen displays. 2023 and newer 3 series definitely have an updated entertainment touchscreen display. I also explained that I was having an issue with setting up a BMW profile. He explained that it needed to be set up with the dealership I bought the from. I explained they didn't know how to do it. Plus it wasn't from a BMW dealership. I even said this on the phone before I came in at 2:00 pm. Saying that you could only help with the new cars is either poor training or I'm being brushed off. Overall, the issue wasn't just that I didn't get help, it was the lack of coordination and how the situation was handled. For a luxury brand, I expected a much more professional and welcoming experience. I give the experience 2 out of 5 stars because the dealership looked nicely maintained and the BMW Genius who confirmed my appointment tried to help despite telling me that they only knew about the newer models. read more

Disappointing and Unprofessional Experience I have been a long-time customer at BMW Pacific in Glendale, but my most recent visit was extremely disappointing and unprofessional. I brought my vehicle in for a recall service and asked the service advisor, Benjamin, to check what repairs could be done under my warranty only. I was very clear that I did not want to authorize any paid diagnostics or services. I also verbally stated that I did not want to pay anything out of pocket. However, when I picked up my vehicle, I was unexpectedly charged $286 for a diagnostic that I never requested or approved. I was told that I had signed the document, but like many customers, I routinely sign paperwork during drop-off without being clearly informed that I was authorizing a paid diagnostic. This was never properly explained to me. I spoke with the manager afterward, but unfortunately, no real help or resolution was provided. This experience made me feel misled and disrespected as a loyal customer. Charging customers for services they did not request--especially after clearly stating they do not want to pay--is unacceptable and unprofessional. After many years of servicing my car here, I no longer feel comfortable returning. I hope this location takes responsibility and improves their communication and transparency with customers. read more

Pacific BMW - The charge I haven't authorized - Auto Repair Near Me - Glendale, California

I had warranty work done my X3 for the ambient lighting issues, and I just found out that there are crazy gaps in the lighting on the portion that faces downwards. Didn't notice until I was detailing the car and happened to look underneath the trim. Not only that, there are several rattles coming from every single door panel. It seems like the door trim wasn't properly put on causing parts inside the door trim to rattle when music is played decently loud. Inspecting my door handles, I can also see a bunch of pry marks on the bottom of them. Seems that they pried them off carelessly. If you own your BMW and care about it, do not come here. Edit: To add more to the review, I took apart all 4 door cards and found that they only used 3 of the required 12 repair screws that are specified in TIS to fix the trim back on the door card. Not only that, the optical guides in the door were all loose. These two things combined were causing all the rattling and vibrating noises. Also, the wiring harnesses behind the door weren't properly routed back to where they needed to be, and the fabric behind the door was overlapping the speaker grills. The technicians that work here do half assed, hasty work. Again, if you own your BMW and care about it, don't come here. Absolute regret ever getting this warranty work done.. I should have lived with the issue. read more

Rafy H. provided exceptional customer service. He was patient, knowledgeable and helpful during our buying process. I highly recommend him, top tier. Thank you again! read more

These idiots don't deserve a German car dealership!! First thing he said was you took your car to another place and you might be charged for neglecting your bmw warranty, I took the car in for software update and picked up with same notification on the screen!!! Jackasses is what they are and I've been leasing cars since 1980's, 5 stars my ass you will get read more

I brought my car in for service because passenger restraint light on. Second time in a year, the warranty was not accepted. BMW 330i is only one year old and I paid thousands of dollars in extended and special warranties. This is the second time, I was told it , ' wasn't a warranty item." I was told liquids cannot be spilled on heated seats. I replied then why are there cup holders near the seats, BMW gives you water etc. There is no warning by BMW to not have liquids in the car, this is a failure to warn by BMW to not have liquids near heated seats. Everyone I spoke to had never heard about no liquids near heated seats. No wet raincoat no umbrella, no busted Starbucks lid, etc. Now I have to pay almost $500 just to find out what's wrong plus any parts and labor. Talked about taking advantage of first selling me useless warranties and now not accepting the warranty and charging me more than a doctor's visit for diagnosing the problem. Talk about treating women customers a certain way. read more

This review is for Greg Poland in Sales. I've been a customer of Greg since 2018 and he is pretty well known in the BMW enthusiast community. So when it came time to order my car to very specific criteria, Greg was one of the few Sales Managers that I could trust with such a task. I'm glad to say Greg delivered as always, but in final week before delivery with plans seemingly falling apart, Greg REALLY went above and beyond to save the deal and car! This is the exact reason why I trusted Greg with this order and I cannot recommend Greg enough! read more

Brought my car in for an oil change and was pleasantly surprised by the quality of service I was given. My service advisor John Vasquez and Ben were excellent to work with and give very competitive pricing. read more

Arthur and Lucy were super helpful and friendly through the process of buying my car, and even put a bow on it for me! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Had a great experience with Adees at Pacific BMW getting my iX. Super knowledgeable, easy to work with, and never pushy at any point in the process. He took the time to answer all my questions and made everything feel smooth and straightforward. Really appreciated the honest and friendly approach - highly recommend! read more

Amie at the service department consistently exceeds expectations with her service and results. She is a true professional, highly knowledgeable, and always prioritizes the customer. It's always a pleasure working with her. read more

This place is a disorganized ripoff. You have to be in constant contact with them to get any updates. The person you're in contact with will have off days and won't mention anything leaving you with no clue what's going on. They charge $300 fee for work that's supposed to be free straight from BMW NA and on top of that they'll weasel their way out of it in order to keep the money. They blame it on nonsense like dirt and other bullshit excuses. This is how they treat a long time customer but apparently that doesn't matter to them. How this place is still in business is shocking. I'll never return and advise everyone to go somewhere else read more

If you want a service advisor who is honest, reliable, and customer-focused, I highly recommend Manny Cruz. He consistently puts the customer's needs first and provides clear, straightforward information without any hassle. Gets you in and out as quickly as possible. read more

The worst car service experience I went to this dealership as I received a letter from BMW North America stating that the active grill shutters got extended warranty and it was a check engine light. The advisor said they will charge me $300 for checking in case it is not manufacturing defect. I agreed to that. Almost a week after I received 0 updates. After calling them the advisor said actually to check the issue, we need to remove the front bumper and that is an additional $800 and if i do not agree to move forward, I will have to pay $300 It sounded like a scam to me but I had no option but to move forward. Another week passed with no updates. I called and requested to change the advisor however the same advisor contacted me and sent me a couple of pictures showing some pebble scratches on the grill and saying that this caused the issue and it is not covered by warranty and I have to pay $1500 + Which I do not believe Extremely disappointing with the unprofessional treatment and dishonesty Will never service my car here again read more

Treaded in my c7 zo6 and wife x3 that we got from pacific bmw and got a dream suv 2023 x6M This was the 3ed car I'm getting from Arthur @ pacific bmw Just to clarify we got the 2nd keyfob And the car is a absolute a dream read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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This is my 2nd BMW, unfortunately someone hit me head on at a light. My BMW X5 was totaled, so the Amazing sales team Patrick & Isam, we're able to order me a new 2025, it took 4 months from Corp, but its beautiful . Patrick & Isam took excellent care of me, as a woman purchasing a car, I'm always on guard of being overcharged.. but these guys took good care of me, made my buying experience great twice.. They considered my needs & Isam is a wiz at financial & discounts. My sales team Patrick worked magic!! And Moe in service is cool too!! I give my BMW team a 10 star...I'm happy read more

Pacific BMW - Cha ching!!! - Auto Repair Near Me - Glendale, California

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Initially when I responded to the dealership on three separate occasions (driving 60 miles for each trip), I walked away with dissatisfaction each time. However, My Client Advisor Mr. Frank M. subsequently came through as promised. He promised to hit a home run and did so after I informed him that he needed to work harder to assist me as a prospective buyer on a strict budget. Fortunately, to make a long story short, Mr. Frank fought for me and the GM accepted my offer and a deal was made. WOW, I wish this could have been done on the first day rather than the fourth day when I showed up to the dealership. This is why I gave a four star rating. In short, thank you Mr. Frankie for your support! read more

LOANER CAR SCAM! Loaner car people scam customers by claiming damage that doesn't exist, never happened, or was caused by a previous customer and then demand immediate payment for repair with no evidence and no estimates. It's a shakedown right out of a movie! If you don't fall for the scam, they will put you on a list and forbid you from future loaner cars. I was literally shown a dirty wheel and told that there was a microscopic scratch that I caused - even though I never scratched the wheel. It's a loaner car - how insane would someone have to be to touch up wheels after every tiny scratch? These people need to be fired immediately. I've taken my business to New Century BMW where they don't scam their longtime customers. read more