I had to make a yelp account just to write this. I never write reviews, but I hope management sees this because what I witnessed was absolutely ridiculous. I was there on Saturday, April 18, to pick up my car. Everything was great, my service advisor helped me out and gave me my paper work in no time. I was told to wait outside and someone will bring my car down. I waited nearly 30 minutes to receive my car. I saw ONLY one young man hustling the whole time. He was a slim, young man with curly hair. Unfortunately, he was the only one I saw getting cars down which could explain the long waiting time. Upon him delivering my vehicle to me, I saw another young man who I assume was his coworker bringing another person's car down. He was tall, and light skinned. Unfortunately I was unable to get either of their names. But the young man that brought my car down was literally sweating and breathing heavy from what I assume was due to all the cars he had been bringing down , the other young man was visibly relaxed without a care in the world. How was one worker able to bring down a handful of cars while another managed to bring only ONE down. It is beyond ridiculous how such a great dealership allows workers like that into their company! Pacific BMW do better! That inconsiderate young man needs to have a serious wake up call from management. We need more people like the young man that was hustling! To the young man that helped me, thank you, and keep doing what you're doing! That young man is the only reason I didn't give this dealership a 1 star! read more

Rene was fantastic from start to finish. Extremely patient and helpful. He set me up in no time. We agreed on a car. We discussed financials over the phone. He was transparent and overall great. Lucy in financing spared no details. She gave me all my options up front and was extremely patient and detailed. Didn't force anything on me and didn't push for any sale. She was and is so polite. Relatable and down to earth. Almost like I was talking to my mom. Haha Juan helped me to my car. Gave me the tour and walk through. Such a good dude. Friendly, polite and professional. He sat with me in the car and helped setup my phone to the car to personalize it for me. Customized the car to my liking and went over all the gadgets. In the end I felt extremely comfortable. I felt at home and was provided exceptional service. I was welcomed at the door. Greeted with a smile and left extremely happy and satisfied. I have owned the vehicle for a week and I have come to love my ride more each and every day. read more

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Today I called the Service Department of Pacific BMW. I was very clear on the phone with the employee assisting me that I needed help in terms of setting up my 2020 BMW 330i XDrive and I wanted to get to know the dealership where I'll be having it serviced. An appointment was made for 2:00 pm. I arrive and BMW Genius confirmed my appointment time. I sit and wait thinking I'll be meeting the service man that assisted me over the phone. The BMW Genius returns to tell me that another BMW Genius will come to assist me and the wait time is 30 minutes. So I waited patiently, reading a book about the history of M3 vehicles. I see the BMW Genius ask an employee with a gray shirt for assistance, and I clearly hear him say" I only talk to end of lease clients." The employee sounded dismissive. So I was glad that one wasn't going to help me. LOL Then I saw him talk to another employee with glasses with a gray shirt and he didn't help either. So the BMW Genius had that employee take over confirming guests appointments and told me he was going to help out. He went to ask his manager and asked where I bought the vehicle from. I told him and he went back to his manager. In the end, he came back and asked me the age of the vehicle. I told him and he said that they were trained to assist with the newer vehicles that had the square shaped touch screen displays. 2023 and newer 3 series definitely have an updated entertainment touchscreen display. I also explained that I was having an issue with setting up a BMW profile. He explained that it needed to be set up with the dealership I bought the from. I explained they didn't know how to do it. Plus it wasn't from a BMW dealership. I even said this on the phone before I came in at 2:00 pm. Saying that you could only help with the new cars is either poor training or I'm being brushed off. Overall, the issue wasn't just that I didn't get help, it was the lack of coordination and how the situation was handled. For a luxury brand, I expected a much more professional and welcoming experience. I give the experience 2 out of 5 stars because the dealership looked nicely maintained and the BMW Genius who confirmed my appointment tried to help despite telling me that they only knew about the newer models. read more

I just want them to fix my car . BMW USA NEEDS TO CALL THEM. Manager name starts with A, said they were calling cops on me because I called a lawyer. Retaliation likely. Leaks oil and was on TURO AS CPO. Not disclosed. Saga continues Also lately 3/26 At dealer The manager said he was going to call the cops on me lol for complaining to GM who can't pick up a phone. Is the GM too busy? They sold me a BMW CRACKED RIM TOO. THATS from the replaced tire! I got a lawyer!!BMW USA HASNT HELPED. See TURO EMAILS. They have to disclose RENTAL LIKELY ABUSED. They saw cracked rim and dead battery and said let's be cheap on a 740!! read more

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Rafy H. provided exceptional customer service. He was patient, knowledgeable and helpful during our buying process. I highly recommend him, top tier. Thank you again! read more

I gave this BMW dealership the benefit of the doubt, and unfortunately I still had a very bad experience. The first time I brought my vehicle to the service department, I was told they would help appraise it and email me a proper report. That never happened. I came back a second time, hoping the issue would finally be handled correctly, and met with the showroom sales department. Instead of providing any formal paperwork or a clean written appraisal, they simply used a Sharpie on a piece of paper to tell me what they thought the car was worth, I could of done that at home as well. That was extremely unprofessional, disorganized, and lazy. After two visits, I still did not receive the proper documentation I was told I would get. My family has purchased 5 vehicles from this dealership over the last 10 years, so this was especially disappointing. Because of this experience, we will be taking our business elsewhere. read more

Best location to get your car service done. Very efficient and great customer service. Allen from the loaner department was super helpful and got me a car super fast. Manny in the service department made sure everything went smooth and took care of all of my requests.I will only be coming here for my car service from now on. Thank you guys. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Disappointing and Unprofessional Experience I have been a long-time customer at BMW Pacific in Glendale, but my most recent visit was extremely disappointing and unprofessional. I brought my vehicle in for a recall service and asked the service advisor, Benjamin, to check what repairs could be done under my warranty only. I was very clear that I did not want to authorize any paid diagnostics or services. I also verbally stated that I did not want to pay anything out of pocket. However, when I picked up my vehicle, I was unexpectedly charged $286 for a diagnostic that I never requested or approved. I was told that I had signed the document, but like many customers, I routinely sign paperwork during drop-off without being clearly informed that I was authorizing a paid diagnostic. This was never properly explained to me. I spoke with the manager afterward, but unfortunately, no real help or resolution was provided. This experience made me feel misled and disrespected as a loyal customer. Charging customers for services they did not request--especially after clearly stating they do not want to pay--is unacceptable and unprofessional. After many years of servicing my car here, I no longer feel comfortable returning. I hope this location takes responsibility and improves their communication and transparency with customers. read more

Pacific BMW - The charge I haven't authorized - Auto Repair Near Me - Glendale, California

I've had mixed experiences at Pacific BMW. My last service, which Jesus facilitated, was smooth, efficient, and I received great customer service all around. The previous service, which another agent facilitated was a different experience-- long wait time for check-in, issues with the warranty identified after the work was completed, and challenging communication. I only returned because they had some good deals on an oil change, and I'm happy that I did. I do appreciate their uber service. It makes getting to and from the location easy when you drop off your vehicle. I also had a positive experience with the sales team in the past. Adees helped me out, and he was easy going and informative. read more

I had warranty work done my X3 for the ambient lighting issues, and I just found out that there are crazy gaps in the lighting on the portion that faces downwards. Didn't notice until I was detailing the car and happened to look underneath the trim. Not only that, there are several rattles coming from every single door panel. It seems like the door trim wasn't properly put on causing parts inside the door trim to rattle when music is played decently loud. Inspecting my door handles, I can also see a bunch of pry marks on the bottom of them. Seems that they pried them off carelessly. If you own your BMW and care about it, do not come here. Edit: To add more to the review, I took apart all 4 door cards and found that they only used 3 of the required 12 repair screws that are specified in TIS to fix the trim back on the door card. Not only that, the optical guides in the door were all loose. These two things combined were causing all the rattling and vibrating noises. Also, the wiring harnesses behind the door weren't properly routed back to where they needed to be, and the fabric behind the door was overlapping the speaker grills. The technicians that work here do half assed, hasty work. Again, if you own your BMW and care about it, don't come here. Absolute regret ever getting this warranty work done.. I should have lived with the issue. read more

SCAMMERS!!!! BEWARE!!!!! Do not trust this place. They are liars and only try to make money off of you for services. It took me 3 days to speak to someone, they ignore phone calls. I've never experienced such horrible customer service. I have extended warranty and they said it wasn't covered. I went to another dealership and guess what? It was covered. I leave this review to help customers to stay away and also managers can hopefully get additional training and educate their staff on basic customer service skills. read more

Brought my car in for an oil change and was pleasantly surprised by the quality of service I was given. My service advisor John Vasquez and Ben were excellent to work with and give very competitive pricing. read more

Wouldn't fix a part that was under recall in Europe and pending (a month later became a recall) a US recall. Also, I changed my own oil every other time, but because I reset my own oil life meter, the refused to honor the oil change plan. They were rude, angry, unapproachable. Filed case with BMW NA and the state consumer board. Avoid this folks, they are crooks. read more

Arthur and Lucy were super helpful and friendly through the process of buying my car, and even put a bow on it for me! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Worse service ever always they gave me a beat up loaner or 3 models lowers . Edgar is the worse manager that does know how to meet customers needs and happiness to bring business in . And that makes customers not to even buy another bmw again which makes bmw go down . And Edgar does not care and his team . Always I mean always be nice to customers you never know . read more

If you want a service advisor who is honest, reliable, and customer-focused, I highly recommend Manny Cruz. He consistently puts the customer's needs first and provides clear, straightforward information without any hassle. Gets you in and out as quickly as possible. read more

This place is a disorganized ripoff. You have to be in constant contact with them to get any updates. The person you're in contact with will have off days and won't mention anything leaving you with no clue what's going on. They charge $300 fee for work that's supposed to be free straight from BMW NA and on top of that they'll weasel their way out of it in order to keep the money. They blame it on nonsense like dirt and other bullshit excuses. This is how they treat a long time customer but apparently that doesn't matter to them. How this place is still in business is shocking. I'll never return and advise everyone to go somewhere else read more

The worst car service experience I went to this dealership as I received a letter from BMW North America stating that the active grill shutters got extended warranty and it was a check engine light. The advisor said they will charge me $300 for checking in case it is not manufacturing defect. I agreed to that. Almost a week after I received 0 updates. After calling them the advisor said actually to check the issue, we need to remove the front bumper and that is an additional $800 and if i do not agree to move forward, I will have to pay $300 It sounded like a scam to me but I had no option but to move forward. Another week passed with no updates. I called and requested to change the advisor however the same advisor contacted me and sent me a couple of pictures showing some pebble scratches on the grill and saying that this caused the issue and it is not covered by warranty and I have to pay $1500 + Which I do not believe Extremely disappointing with the unprofessional treatment and dishonesty Will never service my car here again read more

Treaded in my c7 zo6 and wife x3 that we got from pacific bmw and got a dream suv 2023 x6M This was the 3ed car I'm getting from Arthur @ pacific bmw Just to clarify we got the 2nd keyfob And the car is a absolute a dream read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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Initially when I responded to the dealership on three separate occasions (driving 60 miles for each trip), I walked away with dissatisfaction each time. However, My Client Advisor Mr. Frank M. subsequently came through as promised. He promised to hit a home run and did so after I informed him that he needed to work harder to assist me as a prospective buyer on a strict budget. Fortunately, to make a long story short, Mr. Frank fought for me and the GM accepted my offer and a deal was made. WOW, I wish this could have been done on the first day rather than the fourth day when I showed up to the dealership. This is why I gave a four star rating. In short, thank you Mr. Frankie for your support! read more

This is my 2nd BMW, unfortunately someone hit me head on at a light. My BMW X5 was totaled, so the Amazing sales team Patrick & Isam, we're able to order me a new 2025, it took 4 months from Corp, but its beautiful . Patrick & Isam took excellent care of me, as a woman purchasing a car, I'm always on guard of being overcharged.. but these guys took good care of me, made my buying experience great twice.. They considered my needs & Isam is a wiz at financial & discounts. My sales team Patrick worked magic!! And Moe in service is cool too!! I give my BMW team a 10 star...I'm happy read more

Pacific BMW - Cha ching!!! - Auto Repair Near Me - Glendale, California

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LOANER CAR SCAM! Loaner car people scam customers by claiming damage that doesn't exist, never happened, or was caused by a previous customer and then demand immediate payment for repair with no evidence and no estimates. It's a shakedown right out of a movie! If you don't fall for the scam, they will put you on a list and forbid you from future loaner cars. I was literally shown a dirty wheel and told that there was a microscopic scratch that I caused - even though I never scratched the wheel. It's a loaner car - how insane would someone have to be to touch up wheels after every tiny scratch? These people need to be fired immediately. I've taken my business to New Century BMW where they don't scam their longtime customers. read more

Amie at the service department consistently exceeds expectations with her service and results. She is a true professional, highly knowledgeable, and always prioritizes the customer. It's always a pleasure working with her. read more

Our son had seen an X3 online that was exactly what he wanted, but by the time we got to Pacific BMW the door was locked -- yes, it was 6 pm on a Sunday night. That's how we met Bob. He opened the door for us and he decided it wasn't quite time to go home. He found the keys and walked us over to the car. Of course it wasn't quite "available", there was a recall on a part, and there were other people who wanted it, so we went back to Bob's office and started negotiating, the part everyone dreads. Bob walked us through the deal points, answered all our questions straight up and we came to a fair price. Van Nuys BMW had offered us a $300. "courtesy discount" on a less tricked out car. They wouldn't negotiate at all. Bob never looked at his watch, never pressured us on anything. He will definitely get our referrals and our repeat business. A week later we picked up our son's first car with a warranty and were very happy with Pacific BMW, Bob, and finance guy Ray. read more

Pacific BMW - Our son's first car with a warranty. He earned it. - Auto Repair Near Me - Glendale, California

I feel like seeing the car show case was pretty nice to see all these cars on the way they shine and look so nice. I feel like employees here are very nice and generous and kind and kinda giving you a walk through a car you're interested in. read more

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I went to BEVERLY HILLS BMW and my service was excellent! Make the drive it's worth it!! I was offered a free beautiful loaner car, no wait, done in 2 hours and I was welcome to keep the loaner overnight if I'd like and come back the next day. Everyone was friendly and Francisco my service rep was so personable and helpful!! read more

Aime is the best! She's above and beyond! Thorough and helpful! Great communication and follow thru! And a very nice person too!

Today I came here for service. 1. The customer service was very poor. 2. This was the second time I came, and they didn't even have a rental car available. I used to have an Audi, and their service was excellent. I truly regret my choice. read more

This review is for Pacific BMW Service Department. Wow! Talk about HORRIBLE customer service. I purchased brand new factory front and rear brake pads along with brand new front and rear sensors for my 2020 BMW x5. I decided to have my brakes replaced by my mechanic of over 20 years (its brakes, not rocket science). If the dealer would charge reasonable prices, of course I would get it done there but their prices are absurd! Regardless, I paid 3x the cost of aftermarket parts to get the best possible parts and sure enough 2 of the sensors are defective. I called Mike right away and told him about the situation and he said we can't just replace the part, you have to bring it into service for us to be sure that that's the problem. I take time off work as they said they will take care of it promptly and it will be a quick in and out process. Although, I get there and they make me wait for 30 minutes and told me the advisor will be with me shortly. After waiting patiently, I go inside to see the advisor, John Vazquez sitting at his desk on his phone (keep in mind I had to leave work in a rush to take care of this). I tell him about the situation and he immediately says "it's going to be $250 for us to take a look at it." Immediately, you can tell from his tone that no matter what the problem may be, he's going to say the problem was not their parts. Such a horrible attitude and way to deal with the customer. No wonder this dealers reviews are going down the tubes. It's very obvious. I've been coming to this dealership for over 13 years now and recommending everyone here, but this was the final straw. I just decided to buy the parts again rather than waste my valuable time with these guys and get aggravated. I'd recommend everyone who has a bad experience take the time out of your day and share your experience. Sooner or later, once this location has 1 review people will catch on and take their business elsewhere. Lost a valuable customer over $60.00. Note to corporate: John Vasquez - Service Advisor - corporate should send a customer undercover to this guy and checkout his attitude. Also let him know if there is a customer waiting in service, you should get off your phone and go help them. Or go in the back somewhere and play with your phone, not behind a glass window where the customer can see you as they're anxiously waiting. UPDATE: It took my mechanic 15 minutes to change the two defective sensors. Problem solved. Cheap quality sensors that are stamped BMW. Parts that even the manufacturer doesn't stand behind. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Very helpful service advise. Very patient with me and took time to answer my questions. They provided a loaner vehicle for me. My experiences here have been very satisfying. read more

Came in for service Jesus was very helpful changed my filters and checked the brakes and more. Very nice guy and polite. The loaner department Jordi had my car ready The greatest thing was I didn't have to wait I was in and out in 10 minutes . read more

TERRIBLE place to work with. I made an appointment for service at 11:30am, waited an hour for the advisor to come only to find out he went on his break. This is now the second time this happened. I will never come here again. 1 star is too good for this place, it should be zero stars read more

Horrible service Came in because my car need oil and no one had a clue how to help me or what type of oil I needed. WOW this is the worst customer service read more

Was interested in a new 3 series or X3. I walked in without an appointment and had to wait for a salesperson to show us to the cars I was interested in, which is totally fine. However what's not fine is the salesperson we were put with assuming my budget and telling me "oh the X3 we have is a 6-cylinder, might be out of your price range." Without any prior knowledge of what my budget would be. I said, "nope that's fine I'd like to look at it." He showed me a few cars, I asked to test drive a 3 Series that i fell in love with and then I was told I couldn't drive it because I wasn't 21 yet. I found this to be complete BS. How is it that I am more than able to purchase a car but can't test drive it to be sure about my purchase?? Sounds like age discrimination to me. Ridiculous. read more

The most unprofessional and unpleasant dealership I've worked with. I've been getting my bmws from here for the last 5 years and it's safe to say I will NEVER use this dealership again. You never get a call back, everything takes a century to get done, and no one is kind. Very disappointed in the lack of service and knowledge, specially for loyal customers !! Would not recommend this location. read more

In 2021, I leased a car from this shady dealership. Six months later, rainwater started leaking into the back seat. I took the car to a downtown dealership, and they told me they couldn't help because the car had been in an accident, and both the driver's and back doors had been completely replaced. I was absolutely shocked since this was never disclosed to me when I signed the lease. When I checked CarMax, there was no record of the accident. The dealership hid this critical detail in tiny font at the bottom of one page buried among 100 others. Now it's clear why they were rushing me to sign everything quickly without reading. Sure, I should have been more careful, but let's be real that doesn't give them a free pass to scam me. For three years, I brought the car back three separate times to fix the rainwater issue. Three times! And guess what? They never fixed it. Rainwater kept coming in, and they didn't care. These people are absolute crooks. Fast forward to November. I went in for the inspection before returning the lease, and they told me the front tires needed replacing. Fine I replaced them, put the new tires in the back, and moved the perfectly fine back tires to the front. A week later, I returned the car for my scheduled appointment at 11:20 AM. They made me sit in their lobby for over two hours. Then, the inspector finally comes out and says there's a "small cut" on the front tire (which was already there during the initial inspection) and they're charging me $300. Are you kidding me?! The "cut" was a barely noticeable 1 cm mark on the side. Let me make this crystal clear the people working at this dealership from the service department to sales are nothing but trained thieves. They scam, they lie, and they exploit their customers at every chance. I should have sued them for failing to fix the rainwater issue, but I'll say this: I hope someone does. They are disgusting, dishonest, and completely unprofessional. If you want to waste your money and your sanity, go ahead and buy a car from these clowns. Otherwise, stay far away from these con artists. They're not running a dealership they're running a scam. read more

Taking my car to Pacific BMW was one of the worst experiences I've ever had with a dealership. I brought it in not just for a check engine light, but also for several other serious issues--including the tire hitting the fender liner and rattling noises throughout the car. Instead of actually diagnosing or addressing anything, they blamed me without any proof, flagged the vehicle, and wrote "outside influence" in the notes--clearly racially motivated. This was blatant discrimination, not just negligence. For context, this is my fifth BMW, and I've never had any issues with any of my cars--until I came to Pacific BMW. The way I was treated here was not just unacceptable, it was disgusting. They tamper-sealed the entire engine without cause and then refused to remove it. They ignored multiple clear problems, dismissed my concerns, and refused to show me any fault codes. Their technician notes were completely false and fraudulent. I had to involve the California Bureau of Automotive Repair and the New Vehicle Board just to get any legitimate attention. On a second visit, for the same unresolved issues, they continued to blame me--even though they were the ones who sealed the engine. They performed warranty work but still falsely documented it as "outside influence." That's not just dishonest--it's slanderous. This place does not treat customers equally, nor do they care about integrity or basic decency. If you expect respect, transparency, or professional service, stay far away from Pacific BMW. Fraud. Racism. Shameful. read more

Sogol was absolutely amazing from the moment I called to inquire about a car and her staying late to finalize my deal! Thank you so much for all your help ... you truly made the experience amazing and you were very knowledgeable on all BMW products. She went above and beyond from the moment we walked in! Thank you to all the team at Pacific BMW for staying late and make me feel welcomed from the moment we walked in :) THE ABSOLUTE BEST! read more

Bob let us in after closing time at Pacific BMW, and that was just the beginning of his thorough, professional and relaxing service in buying our son a car. We had been so stressed, dreading the process. Our boy had done his homework and knew exactly what he wanted, but we certainly weren't going to send him into the lion's den alone! Bob gave us his full attention every minute, addressed all our questions, even the ones we had already asked, and once the (fair) deal had been made he took a lot of time showing our boy all the features and how it all worked. A modern car is closer to a computer than a car, but Bob was patient and expert and we were totally comfortable. Then we finally (way after hours) walked out to the parking lot, there was a big red bow on the hood! We recommend Pacific BMW and Bob to you, and yes our son is very, very happy. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Just wanna thank Adees! He's the best agent I have worked with in a dealer ship! He got me my dream car with the best offer! He spent a lot of time with me showing everything around and a lot of time to get me exactly what I was looking for! I recommend him for anyone to get the best service they're looking for. Also he's an expert in BMW! This is the 2 experience with him. Thank u Adees!! read more