This review is for Pacific BMW Service Department. Wow! Talk about HORRIBLE customer service. I purchased brand new factory front and rear brake pads along with brand new front and rear sensors for my 2020 BMW x5. I decided to have my brakes replaced by my mechanic of over 20 years (its brakes, not rocket science). If the dealer would charge reasonable prices, of course I would get it done there but their prices are absurd! Regardless, I paid 3x the cost of aftermarket parts to get the best possible parts and sure enough 2 of the sensors are defective. I called Mike right away and told him about the situation and he said we can't just replace the part, you have to bring it into service for us to be sure that that's the problem. I take time off work as they said they will take care of it promptly and it will be a quick in and out process. Although, I get there and they make me wait for 30 minutes and told me the advisor will be with me shortly. After waiting patiently, I go inside to see the advisor, John Vazquez sitting at his desk on his phone (keep in mind I had to leave work in a rush to take care of this). I tell him about the situation and he immediately says "it's going to be $250 for us to take a look at it." Immediately, you can tell from his tone that no matter what the problem may be, he's going to say the problem was not their parts. Such a horrible attitude and way to deal with the customer. No wonder this dealers reviews are going down the tubes. It's very obvious. I've been coming to this dealership for over 13 years now and recommending everyone here, but this was the final straw. I just decided to buy the parts again rather than waste my valuable time with these guys and get aggravated. I'd recommend everyone who has a bad experience take the time out of your day and share your experience. Sooner or later, once this location has 1 review people will catch on and take their business elsewhere. Lost a valuable customer over $60.00. Note to corporate: John Vasquez - Service Advisor - corporate should send a customer undercover to this guy and checkout his attitude. Also let him know if there is a customer waiting in service, you should get off your phone and go help them. Or go in the back somewhere and play with your phone, not behind a glass window where the customer can see you as they're anxiously waiting. UPDATE: It took my mechanic 15 minutes to change the two defective sensors. Problem solved. Cheap quality sensors that are stamped BMW. Parts that even the manufacturer doesn't stand behind. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Our son had seen an X3 online that was exactly what he wanted, but by the time we got to Pacific BMW the door was locked -- yes, it was 6 pm on a Sunday night. That's how we met Bob. He opened the door for us and he decided it wasn't quite time to go home. He found the keys and walked us over to the car. Of course it wasn't quite "available", there was a recall on a part, and there were other people who wanted it, so we went back to Bob's office and started negotiating, the part everyone dreads. Bob walked us through the deal points, answered all our questions straight up and we came to a fair price. Van Nuys BMW had offered us a $300. "courtesy discount" on a less tricked out car. They wouldn't negotiate at all. Bob never looked at his watch, never pressured us on anything. He will definitely get our referrals and our repeat business. A week later we picked up our son's first car with a warranty and were very happy with Pacific BMW, Bob, and finance guy Ray. read more

Pacific BMW - Our son's first car with a warranty. He earned it. - Auto Repair Near Me - Glendale, California

SCAMMERS!!!! BEWARE!!!!! Do not trust this place. They are liars and only try to make money off of you for services. It took me 3 days to speak to someone, they ignore phone calls. I've never experienced such horrible customer service. I have extended warranty and they said it wasn't covered. I went to another dealership and guess what? It was covered. I leave this review to help customers to stay away and also managers can hopefully get additional training and educate their staff on basic customer service skills. read more

I feel like seeing the car show case was pretty nice to see all these cars on the way they shine and look so nice. I feel like employees here are very nice and generous and kind and kinda giving you a walk through a car you're interested in. read more

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I went to BEVERLY HILLS BMW and my service was excellent! Make the drive it's worth it!! I was offered a free beautiful loaner car, no wait, done in 2 hours and I was welcome to keep the loaner overnight if I'd like and come back the next day. Everyone was friendly and Francisco my service rep was so personable and helpful!! read more

I had to make a yelp account just to write this. I never write reviews, but I hope management sees this because what I witnessed was absolutely ridiculous. I was there on Saturday, April 18, to pick up my car. Everything was great, my service advisor helped me out and gave me my paper work in no time. I was told to wait outside and someone will bring my car down. I waited nearly 30 minutes to receive my car. I saw ONLY one young man hustling the whole time. He was a slim, young man with curly hair. Unfortunately, he was the only one I saw getting cars down which could explain the long waiting time. Upon him delivering my vehicle to me, I saw another young man who I assume was his coworker bringing another person's car down. He was tall, and light skinned. Unfortunately I was unable to get either of their names. But the young man that brought my car down was literally sweating and breathing heavy from what I assume was due to all the cars he had been bringing down , the other young man was visibly relaxed without a care in the world. How was one worker able to bring down a handful of cars while another managed to bring only ONE down. It is beyond ridiculous how such a great dealership allows workers like that into their company! Pacific BMW do better! That inconsiderate young man needs to have a serious wake up call from management. We need more people like the young man that was hustling! To the young man that helped me, thank you, and keep doing what you're doing! That young man is the only reason I didn't give this dealership a 1 star! read more

Wouldn't fix a part that was under recall in Europe and pending (a month later became a recall) a US recall. Also, I changed my own oil every other time, but because I reset my own oil life meter, the refused to honor the oil change plan. They were rude, angry, unapproachable. Filed case with BMW NA and the state consumer board. Avoid this folks, they are crooks. read more

Horrible service Came in because my car need oil and no one had a clue how to help me or what type of oil I needed. WOW this is the worst customer service read more

Today I came here for service. 1. The customer service was very poor. 2. This was the second time I came, and they didn't even have a rental car available. I used to have an Audi, and their service was excellent. I truly regret my choice. read more

Aime is the best! She's above and beyond! Thorough and helpful! Great communication and follow thru! And a very nice person too!

Very helpful service advise. Very patient with me and took time to answer my questions. They provided a loaner vehicle for me. My experiences here have been very satisfying. read more

Came in for service Jesus was very helpful changed my filters and checked the brakes and more. Very nice guy and polite. The loaner department Jordi had my car ready The greatest thing was I didn't have to wait I was in and out in 10 minutes . read more

Adees is the best salesperson. After going to various dealerships and traumatized by many sales people, a friend referred me to Adees in 2020 to shop for a car. Excellent communication, not pushy, gave really good financial options, and great advice on finding a car to match lifestyle. Very sad to be returning the 2020 x1 3 years later. If the EV life doesn't work out, I will be giving Adees a call. Highly recommend!! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Was interested in a new 3 series or X3. I walked in without an appointment and had to wait for a salesperson to show us to the cars I was interested in, which is totally fine. However what's not fine is the salesperson we were put with assuming my budget and telling me "oh the X3 we have is a 6-cylinder, might be out of your price range." Without any prior knowledge of what my budget would be. I said, "nope that's fine I'd like to look at it." He showed me a few cars, I asked to test drive a 3 Series that i fell in love with and then I was told I couldn't drive it because I wasn't 21 yet. I found this to be complete BS. How is it that I am more than able to purchase a car but can't test drive it to be sure about my purchase?? Sounds like age discrimination to me. Ridiculous. read more

The most unprofessional and unpleasant dealership I've worked with. I've been getting my bmws from here for the last 5 years and it's safe to say I will NEVER use this dealership again. You never get a call back, everything takes a century to get done, and no one is kind. Very disappointed in the lack of service and knowledge, specially for loyal customers !! Would not recommend this location. read more

In 2021, I leased a car from this shady dealership. Six months later, rainwater started leaking into the back seat. I took the car to a downtown dealership, and they told me they couldn't help because the car had been in an accident, and both the driver's and back doors had been completely replaced. I was absolutely shocked since this was never disclosed to me when I signed the lease. When I checked CarMax, there was no record of the accident. The dealership hid this critical detail in tiny font at the bottom of one page buried among 100 others. Now it's clear why they were rushing me to sign everything quickly without reading. Sure, I should have been more careful, but let's be real that doesn't give them a free pass to scam me. For three years, I brought the car back three separate times to fix the rainwater issue. Three times! And guess what? They never fixed it. Rainwater kept coming in, and they didn't care. These people are absolute crooks. Fast forward to November. I went in for the inspection before returning the lease, and they told me the front tires needed replacing. Fine I replaced them, put the new tires in the back, and moved the perfectly fine back tires to the front. A week later, I returned the car for my scheduled appointment at 11:20 AM. They made me sit in their lobby for over two hours. Then, the inspector finally comes out and says there's a "small cut" on the front tire (which was already there during the initial inspection) and they're charging me $300. Are you kidding me?! The "cut" was a barely noticeable 1 cm mark on the side. Let me make this crystal clear the people working at this dealership from the service department to sales are nothing but trained thieves. They scam, they lie, and they exploit their customers at every chance. I should have sued them for failing to fix the rainwater issue, but I'll say this: I hope someone does. They are disgusting, dishonest, and completely unprofessional. If you want to waste your money and your sanity, go ahead and buy a car from these clowns. Otherwise, stay far away from these con artists. They're not running a dealership they're running a scam. read more

TERRIBLE place to work with. I made an appointment for service at 11:30am, waited an hour for the advisor to come only to find out he went on his break. This is now the second time this happened. I will never come here again. 1 star is too good for this place, it should be zero stars read more

Taking my car to Pacific BMW was one of the worst experiences I've ever had with a dealership. I brought it in not just for a check engine light, but also for several other serious issues--including the tire hitting the fender liner and rattling noises throughout the car. Instead of actually diagnosing or addressing anything, they blamed me without any proof, flagged the vehicle, and wrote "outside influence" in the notes--clearly racially motivated. This was blatant discrimination, not just negligence. For context, this is my fifth BMW, and I've never had any issues with any of my cars--until I came to Pacific BMW. The way I was treated here was not just unacceptable, it was disgusting. They tamper-sealed the entire engine without cause and then refused to remove it. They ignored multiple clear problems, dismissed my concerns, and refused to show me any fault codes. Their technician notes were completely false and fraudulent. I had to involve the California Bureau of Automotive Repair and the New Vehicle Board just to get any legitimate attention. On a second visit, for the same unresolved issues, they continued to blame me--even though they were the ones who sealed the engine. They performed warranty work but still falsely documented it as "outside influence." That's not just dishonest--it's slanderous. This place does not treat customers equally, nor do they care about integrity or basic decency. If you expect respect, transparency, or professional service, stay far away from Pacific BMW. Fraud. Racism. Shameful. read more

Sogol was absolutely amazing from the moment I called to inquire about a car and her staying late to finalize my deal! Thank you so much for all your help ... you truly made the experience amazing and you were very knowledgeable on all BMW products. She went above and beyond from the moment we walked in! Thank you to all the team at Pacific BMW for staying late and make me feel welcomed from the moment we walked in :) THE ABSOLUTE BEST! read more

I bought a used car, The driver's door is missing a projector light, not damaged, But there's a hole in the door where the light is, There are 2 small holes in the windshield, The most exaggerated is! The two tires in front of me are different brands! I trust them so much that I didn't double check the vehicle, Because they are a BMW factory direct store, They're not a little used car shop down the road, But the quality of their car is like a $10000 car! And the car I bought was a $108,000 BMW M8! My experience with this BMW dealership was absolutely terrible! I will never buy any BMW car in the future! read more

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"Purchasing with Ara at Pacific BMW was so easy and a very pleasant experience. He is knowledgeable, patient, and easy to talk to with. He was very attentive and got back to me quickly with any questions I had before we came in to do our purchase. I would highly recommend working with Ara. Thank you!" read more

Pacific BMW - Easy breezy used car purchase with Pacific BMW - Auto Repair Near Me - Glendale, California

Adees was the sales person I worked with. He made my first leasing experience sooo easy!! He went above and beyond my expectations and found the car I wanted even when it wasn't at this specific dealer. He even put a red bow tie on my car when I went to go pick it up. What an amazing experience!! Thank you Adees! Definitely looking forward to working with you again! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Bob let us in after closing time at Pacific BMW, and that was just the beginning of his thorough, professional and relaxing service in buying our son a car. We had been so stressed, dreading the process. Our boy had done his homework and knew exactly what he wanted, but we certainly weren't going to send him into the lion's den alone! Bob gave us his full attention every minute, addressed all our questions, even the ones we had already asked, and once the (fair) deal had been made he took a lot of time showing our boy all the features and how it all worked. A modern car is closer to a computer than a car, but Bob was patient and expert and we were totally comfortable. Then we finally (way after hours) walked out to the parking lot, there was a big red bow on the hood! We recommend Pacific BMW and Bob to you, and yes our son is very, very happy. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

My experience at BMW Pacific was fantastic. Arthur provided excellent service during my car purchase. He was knowledgeable and attentive throughout the process, ensuring everything went smoothly. I highly recommend BMW Pacific for their exceptional customer service. read more

Just wanna thank Adees! He's the best agent I have worked with in a dealer ship! He got me my dream car with the best offer! He spent a lot of time with me showing everything around and a lot of time to get me exactly what I was looking for! I recommend him for anyone to get the best service they're looking for. Also he's an expert in BMW! This is the 2 experience with him. Thank u Adees!! read more

GREAT SALES STAFF AND INVENTORY ============================== My husband and I visited Pacific BMW on February 15, 2021 because we needed to replace my Audi Etron. They stopped making the A3 Etron a couple years ago and I really didn't like any of their other cars. When we walked in this dealership we were quickly greeted by reception and then Ara Mikailian, one of the Retail Business Managers, who took us upstairs to see some of the X1's and X2's. We chose one that we liked and Ara brought it down to the street level. I like the system with Covid so we could drive the car by ourselves when we left our license and insurance with them. We really liked the car after driving around Glendale cautiously and then Forest Lawn. We brought the car back and then Ara said that Raffi Ohanesian, Retail Business Manager, would be our contact from then on. My husband had a lease amount in mind and Raffi called us back a few hours later. We picked up the car later in the day and it was spotless and ready. I highly recommend this dealership if you are looking for a new BMW. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I've been a loyal customer. After service, my screen developed a black spot. Dealer denied responsibility and refused to inspect without charging me. I'm now working with BMW NA to resolve. read more

Lease end manager and service department is horrible specially if you didn't a buy a bmw from them!!! They trash you and deny your wants and needs. read more

Look for Arthur he's one of the best BMW Client Advisor, he'll give you the best service. Rey from Finance is very helpful too. Thank you . read more

Pacific BMW - Client Advisor Business Card - Auto Repair Near Me - Glendale, California

We traded in the Tesla (we have had a few but we won't go back). We love the BMW EVs! Comparatively they are quiet in the cabin with a very solid build and they are super zippy. The tech in the car is great. Our experience at this dealership was fantastic also. They met all of our financial goals, and efficiently got us on our way in an hour or so after I asked them to so we could enjoy the afternoon in our new car! Patrick answered all of our questions and helped us land in a car we love! We will be back to this dealer and are definitely impressed with the BMW EVs. read more

I've had over 10 BMWs, and I can honestly say this dealership is one of the best I've been to. A big shoutout to my service advisor, John! He's amazing--always remembers me and keeps everything on track. I recently had my BMW M8 serviced, had a tire replaced, and he gave me honest advice about getting an alignment, which I really appreciated. Other dealerships I've dealt with don't even return calls for service updates, but that's not the case here. If you want reliable service, definitely ask for John. Thanks for all your hard work! read more

We schedule service for our car in about 3 weeks ago , they said we can get loaner car and the service will take 1 day. I came this morning drove 30 minutes to this place and they said we are not working with insurance provider, we can't get you loaner car. I already plan to continue my working day. Very bad experience !!! read more

I was in the market for a new car as my 2012 X5 was on its last legs. As a loyal BMW gal now, I came to Pacific BMW to see what pre-owned vehicles they had in the lot (brand new is a little out of my reach still). I'd been perusing X3s online, and they had two available. One was a 2021 but not kitted out with all of the packages I'd become accustomed to, so Bob (the super friendly, not pushy, very supportive sales advisor I was set up with) showed me the other option which was a 2020 but fully stocked with all of the premium, convenience, safety, and M sport packages. It was pricier (read: out of my budget, as I had planned to pay cash in full upfront), but after sitting in it and taking a little test drive on the local streets, I fell in love -- I had to have it! Side note: in the interim between my first and second visits to the dealership, I naturally found myself browsing other fully stocked X3s online. I sent Bob the link to one that had the same exact set up but less miles and for basically the same price, but from a non-BMW dealership. I knew Bob wasn't your steroetypical car salesman when he said it looks good! Instead of trying to persuade me that the one he was showing me was better. In the end I knew I liked his one better as it was the color I wanted (the other one I found was a bright blue). But I think that was a good (unintentional) litmus test of whether he was interested in what was best for me or what was best for him. Back to my long-winded story -- I made an appointment with Bob again a couple days later to inspect the car more thoroughly for any issues, as I was already 95% sure I wanted to find a way to make this car mine before someone else scooped it up. He let me take it on the freeway -- it drove so smoothly, was plenty powerful, and had all of the added features I wanted -- my mind was made up. I put down in cash the majority of the cost with the amount I had originally put aside for a car. Then we ran my credit to finance the remainder (something I was unfamiliar with, I've always bought my cars in full in cash, never financed, never leased). I was approved! I picked up my immaculate pre-owned X3 the next day as I had to get a cashier's check from my bank. It was detailed, tank filled, every minor issue I asked about was dealt with, and all with a big red bow on top! Bob took the time to show me how to use every single electronic interior and exterior feature, and fielded any and every question I had. Spending this much on a car was not in my plan when I set out looking for a new one, and I honestly felt a bit of anxiety about it. But Bob made this entire experience extremely easy and not stressful at all, which is not usual for such a big purchase. He made me feel very comfortable and unpressured, and he explained financing to me in layman's terms and helped me make the choice that felt best for me. I know some of the reviews here aren't the best, but my personal experience was extemely positive. Very very pleased with the service I received and this purchase. Oh and tip: take advantage of the free (surprisingly good) coffee and tea in their lounge, you want to be awake and aware when you're making such a huge decision! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

First BMW & first time negotiating buying a car on my own. I worked with Patrick and James and I must say, I got two of the kindest, most knowledgable, patient, communicative and no-pressure sales representatives around. They were both fantastic and I am really quite grateful. They both made the process incredibly easy and comfortable. They answered all of my questions and thoroughly educated me about the EV I was buying, what would be required to get set up at home, use chargers during travel and all of the additional things I needed to know to make the switch from gas to EV. With their kind and no-pressure approach I truly had the mental space to make a decision that was right for me and couldn't be happier with the new car I purchased! Thank you James and Patrick - you guys were really great and, like I said, I really am grateful. read more

Ara Mikailian at Pacific BMW provided me 5 star service! He was very polite, helpful, and understanding. I saw the car online the night before and called them first thing Saturday morning to see if they had the car. He had to double check and contacted me less than 5 minutes and told me they had it and to swing by. I let him know that my son has soccer and that I couldn't stay long and he completely understood. My son and I got there and I saw the car and fell in love. I was a bit hesitant because of my experience driving the X3. I never saw a X4 in person so I was a bit surprise with the style, but I knew I wanted that car. He offered to show me other cars that they had in stock since I was bit unsure. Not once did he rush or push me to make up my mind. Due to my time constraints I gave him the green light and headed to my son soccer practice. He texted me on my way to my son soccer practice and told me that I was approved which was music to my ears. Saturdays are very busy for me cause both of my kids play sports in two different cities. He offered to get us an Uber when we got back to Glendale so I didn't have to worry about 2 cars which was a very nice gesture. What made me appreciate Ara was that he didn't pressure me into anything I didn't want to do or try to upsell me. He also texted me today and asked me how things were going with the car and if I had any questions. I just wanna say thank you Ara for your help. I really appreciate your service. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I have had consistent great service that exceeds my expectations from Amie Gasabyan, at their service department. She's a very professional, knowledgable, reliable, efficient, honest, and friendly person! She definitely puts the customer first and is such an asset to Pacific BMW! Thank you!!! read more

Not a fan of their business practice of notifying you in a text message that you're due for service on your vehicle and then a subsequent text message stating you're booked for an appointment on a specific date and time that you never authorized or requested. Odd how I should receive a text message stating my car is due for service and then within minutes receive another text message stating my appointment is on such and such date. I never requested that appointment. They just somehow set it for me. So I had to waste my time in contacting them to clear this up. Why would they make an appointment for me without clearing it with me first? Bad business practice. A waste of time to have to fix this. read more

Went to look for cars. Nice dealership with lots of vehicles. Dealt with Bob Shehab. Really helpful and not pushy. Took time to explain things, etc. overall strong experience. read more

My second bad lease return experience and I will never come back to this dealer again. I got a inspection right before i returned the lease and they told me I had to pay $300 for my right rear tire. I asked them to re inspect the tire with me watching. I told them that its almost a brand new tire that I replaced because the tire popped. Then he goes "oh i think I checked the wrong tire, Its the left one." Then he tells me the left rear tire is little above 4 which doesnt pass. Then they say I have a brake fluid light on and that is $750 if I dont get that serviced before the lease return. Ive never heard this B.S. before. So, I had to get my car again and go back to the service dept. and get it serviced. While I took my car to the service, I asked my service adviser how much thread I have left on the rear left tire and he tells me 4.5 which passes the lease requirement. So all in all, this dealer is a joke. They are trying to make every money back for a car they are going to make more money on. I will never come back and buy another car from this dealer. I will make sure non of my friends will come to this dealer and get ripped off. read more

Pacific BMW - they checked the right rear, when I told them to recheck it while i watched, they said they made a mistake and checked the wrong tire - Auto Repair Near Me - Glendale, California

Inga the manager did not want to do my wife's recall which was her starter. She said she is not willing to do it and she would uber us home . Mind you we have a one year old with us. She is disrespectful and a b**** read more