Anthony helped me beyond belief. I came into this location with my check engine light on. Anthony…read morepersonally took time out of him morning to help trouble shoot my issue & fixed it. He grabbed the code checker and bingo! I'm back on the road w/NO Check ENGINE light in. Thank you so much

I've came to this location many times and have always had a great experience here. They have…read moreeverything youd need for your car no matter the make or model. Huge shoutout to Juan. He really helped me out with finding out what tools I need and was overall very positive and supportive. Come here if you want to be taken care of. All of the crew members here are super awesome!! Literally all of them.

This is my go to place and in fact the only place I've found locally, that resurfaces rotors. If…read moreyour changing brakes, then you should resurface your rotors if you want to do a complete job. Thankfully Tri Star is here! They also have almost any parts you need at a pretty competitive price. The staff have always been easy to work with and most importantly get you the parts you need. The inside is pretty straight forward as far as a counter to ask for parts and one to process your payments. Don't expect your typical Autozone with isles of car care products, this is a no frills pick up your parts and go to work. I always check here before going to the chain auto parts stores. This is a secret gem in East Hollywood for all you DIY mechanics out there!

Went in to look for a used battery -- younger Latino guy was extremely friendly, but the older…read moreArmenian customer service was bad, tried to force me to take a battery that was not the correct size and then got irritated that I did not want to take it. Not a great experience.

I came by to get my battery tested. Waited in line for about 5 minutes and had someone come out to…read moremy car with me. Testing it was pretty quick and they let me know that it was not in the best shape. Unfortunately, they said they can't change it for me as it needs registration but I'm happy they were able to tell me the status and let me know that I should probably change it within the next 1-3 months. Staff is friendly, bilingual, and do what they can to help you. It's a high-traffic location with lots of people coming in and out on a Saturday at 11am. Store is on a street corner and there's ample parking spaces with entrances on both Sunset and Normandie.

I usually go to the location on Santa Monica Blvd. but this one had what I was looking for, so I…read moredecided to head on over one evening. Upside: this one has a much larger parking lot which comes in handy, especially for what I had to return for. This place was busy! I never thought AutoZone would be the place to be, but they had a steady line of customers, with only two employees working at the counter. I had done my research on the proper headlight for my vehicle, and I was pretty sure I had the right one. Once I got to the front, I asked if I had the right one, they took my car information and confirmed. I can't believe bulbs are over $20 now but I don't need to buy them too often thankfully. Well, I stupidly thought I could install this myself but I was 100% incorrect. Even after youtube instructions, I gave up and returned on a Friday night where there was a taco truck outside so this place was still popping. Once I made it to the front, the nice guy said he would be willing to help me but he had to take the line first which is completely understandable. This only took about five minutes, and he was ready to help. Boy am I glad I returned here; this required the removal of the battery (like I'm going to know how to do that). He had all the right tools in his hoodie pocket, so he came prepared. I held my phone light to help the best I could, and once he asked me to start my car, it was a success! I wish I had the guys name, but I know I'll be back since I think they sell batteries for keyfobs, and mine just died... Sure enough, I returned to get the batteries replaced, and Giovanni assisted with this. Found out one of my keys is definitely not functioning properly, but the other is so I only needed one battery. There was no charge, but please tip them for helping if you need this done as well. Super helpful staff here, thank you so much!

No fuss in and out relatively quickly with comprehensive conversation regarding the issue and…read morefriendliness.

Local big box stores didn't have replacement tire. Came out twice, first time I missed the…read moreinstallation window since the only employee was doing a free consultation. The next day the tire mysteriously was not in stock anymore, and only a $200 option was available for later that evening. Missed opportunity for a sale and discouraging for a long time customers who has finally decided to take my business to smaller independent shops in the area.

Long wait times, it's 7PM on a Wednesday and they have a bunch of items laying in the chemical…read moreaisle. Instead of walking out with multiple items I just grabbed a quart of oil I needed, I waited forever while I listened to a supervisor argue with a customer that the battery leaking acid is normal. I finally paid the $13 bucks for my quart of oil, I add it to my car and I walk in to ask if they can dispose of the container. I was told "I'm sorry we don't take trash" absurd, I tossed the container in my trunk and threw it in the trash at home. Horrible location, parking is a pain, getting in and out sucks and subpar customer service. Order your stuff online or head over to O'reilly

I wasn't expecting it but they changed my battery out for free. It is a good service that you often…read moredon't get at other places.

I tried to change my Angel Eyes bulb off of my 2005 BMW 530i but upon doing so, the wire sleeves…read morewere so brittle, due to age, that they fell apart. I didn't want to risk shorting out the lights or anything else so decided to look for headlight replacement. I had no idea that they were so expensive. I shopped around for used ones. I went to a guy who was selling them for 1/2 of what Factory Express was selling them for. But after seeing them in person, did not have a good feeling about the seller or the headlights. So decided that I'll bite the bullet and buy from Factory Express since the guy over the phone sounded like he knew what he was talking about. Upon arrival, the person I spoke with turns out to be the owner Edwin. One look at his shop and I knew that this guy knows what he's doing. He asked if I was looking for just one or a set. I told him that I wanted a set because I wanted them to match since the other one is pretty dull. He said he can buff out the other one to match the replacement. After taking a look at the wiring, he said he can save the headlight. Edwin is honest and I would recommend him to anyone looking for parts. He's passionate about cars and knows his stuff. He'll try to save you money where he can. I definitely would recommend him!

Edwin is incredibly cool, pleasant and helpful He did some…read moreon the spot detective work on my front headlight and solved the issue .HIGHLY recommended

This place is great! the customer service is great and very friendly. I was assisted even when they…read morewere close to closing time!

Everyone here is so pleasant, there's tons of parking, right next to the post office, I typically…read moreget errands done faster because of the location and If you ever need to go to an AutoZone I recommend this one and Yonathan Roberts is amazing he is super helpful I went in there trying to buy a low light bulb and he actually discovered that they weren't regular bulbs, it needed a HID Bulb And soon after the purchase he was able to change it in three minutes. Thank you!!

The staff helped me make the right decision. If you can, buy the part and do it yourself…read more If you're not sure it's worth going to the professionals. AutoZone saved me so much money

This was the first time I had to change my windshield wipers on my newer car (I have previously…read morelearned from someone at this same location how to change them on my old car) and Kevin was super helpful to show me! The only negative when I came back in after trying myself to ask for help an employee said, "you don't know how to do it?" No that's why I'm asking for help...but besides that I always appreciate this location!