Purchasing a car at CalStar was a pleasant experience. After locating a car on line, Manager Suzy Arutyunyan was quick to respond to all of my questions. I arranged to visit the dealership for a test drive & upon arriving we were greeted by Suzy. Suzy was upbeat, personable, & honest. After a brief negotiation we agreed upon an OTD price & the car was purchased. The car was for my daughter. When we exited to leave, Suzy had arranged for the car to have a large red bow placed on the hood. It was an appreciated touch that made a good photo opportunity. Thanks Suzy! read more

Going to this service is absolute nightmare. I wasn't able to schedule an appointment in advance because my car decided to develop a problem late at night. The entire dashboard, including the speedometer, fuel gauge, and other essential information, went completely black and refused to turn back on. And yes, we're talking about a 2026 Mercedes-Benz GLC 300, purchased from this exact dealership. Driving a car without a functioning dashboard is obviously unsafe. I fully understood that fixing the issue could take a few days, but I made the apparently ridiculous assumption that a LUXURY car brand would provide a loaner vehicle while my car was being serviced. You know, since I still have a job, responsibilities, and places to be. Well, apparently that was too much to expect because they're "out of cars." And here's the best part: they told me it would take TWO OR MORE DAYS just to DIAGNOSE the problem. Not fix it. Diagnose it. So now I'm genuinely wondering whether Mercedes-Benz expects me to walk 20 miles to work every day or if I should just go ahead and buy myself a private jet. Quite the luxury experience. Not a single member of the service staff even offered to cover the cost of a rental car, despite this being part of their own policy. When loaner vehicles are unavailable, they are supposed to provide customers with alternative transportation while their cars are being serviced. Instead, they simply left me without a car, without any alternative, and without any attempt to resolve the situation. Basically, they just expected me to walk everywhere. read more

I had a disappointing experience at Calstar Motor's service department today. I called ahead and was quoted $169 for an oil and filter change. When I arrived, the service advisor, Gilbert, quoted me more for the same service and said resetting the service counter would cost extra. That additional charge was never mentioned on the phone. I told Gilbert that Keyes European in Van Nuys charges $130 for the oil and filter change, including the reset. His respond was rude I live in Glendale, so Calstar would have been much more convenient. Instead, I drove all the way to Van Nuys because of how I was treated. I'm at Keyes European now, and their staff have been welcoming and kind. As a female customer, I expect clear pricing and respectful service. My experience with Gilbert at Calstar was neither. read more

Yesterday I took my Mercedes in for service and Calstar Motors Service Department is AMAZING. Immediately upon driving into their beautiful service department I was greeted. Then I met with Gilbert my service advisor and Gilbert is WONDERFUL, nicest person you would ever want to deal with. Gilbert made sure my car received everything it needed in a timely manner. I can not say enough good things about Calstar Motors, I highly recommend them. read more

Such a bad customer service They hired some kids as a salesman Disrespectful customer service read more

I have been to this place twice, my lease is up in 2mos. Both times I have been ignored by the rude staff. If you are not Armenian don't bother to go to this dealership! read more

I am writing about customer service. Whoever this lady is that they hired to answer the phones needs to be put in even a basic customer service class, because she talks to customers (at least to me, when I called today, with just minor questions), like she was annoyed that she had to answer the phone and answer ANY of the questions. At the end,when I said "thank you", she gave a response that sounded like she was not happy that I (or anyone, I presume) called (calls) customer service. There is absolutely no excuse for this type of customer service, especially from a luxury brand place. read more

Excellent service Center. Thank you. Net have a problem. Also service Manager and Personnel willing to Help the Guest.

Came in for parts for my car and was helped by Alex He was very helpful got me what I needed fast and was very friendly. Thanks a lot will recommend coming here for parts and make sure you work with Alex. read more

I took my Mercedes Benz in for an A3 Service.. I made the appointment by phone with a very pleasant person. Great! She also texted me a "coupon" for $149. Even better! I get there and they had an estimate already for me to sign saying my estimate is $149. Then the service person said I need to see the text that was sent to you. It was no longer on my phone, checked my deleted texts, not there. I Explained that I no longer have the text and the service person (I think he may have been a trainee) said then we can't give you the 149 offer. It'll be $279. I said what are you talking about? You knew I had a coupon you even put it on the estimate. The guy said sorry we won't honor it. So of course I walked out. I will never go there again. What a rip off. read more

Thanks to Suzy's exceptional sales skills and sharp focus, the entire process was incredibly smooth and completely free of buyer's remorse. Even with a complex international wire transfer, she managed to wrap everything up in a single visit, helping me secure the exact Mercedes I wanted at the best price. Billy from the finance team was also amazing--he handled all the irregular, manual paperwork with incredible speed and professionalism. To top it all off, Mike even gifted me a charger! The speed and level of service here are truly world-class. I will definitely be coming back to this dealership for my next purchase next year! read more

Calstar Motors - Auto Repair Near Me - Glendale, California

One of the best experiences ever!! Yes I just said that about a dealership!! I had help from Issac Lee and Suzy they made the entire experience more enjoyable. Especially Issac if you ever need help with sales they are the people you want to seek out. read more

I had one of the worst service experiences I've ever had with this shop. I left my car with them yesterday for service and was clearly told it would be ready the same evening. Not only was the car not ready, but this is now the second day and I still have no car, no update, and no clear explanation of what is going on. There was zero communication from their side. I had to keep calling myself just to find out anything, and every time I either got vague answers or empty promises. If you tell a customer the car will be done the same day, you should respect that commitment or at least proactively inform them about delays. Instead, they just kept my car and acted like this is normal. What makes it even worse is that they did not actually complete the service they promised. I lost two days without my car, wasted time and plans, and still have no proper service done. This is completely unprofessional and shows a total lack of respect for the customer's time. I would not trust this place with my car again and I definitely do not recommend them to anyone who values their time, money, and basic communication. If you are considering bringing your car here, think twice and look for a more reliable and honest service center. read more

It's been almost 2 years and I heard the car has safety recall but no one tired to reach out to me. read more

Calstar Motors - Auto Repair Near Me - Glendale, California

Elizabeth, You are absolutely wrong and lying about the situation. I was expecting a simple apology and how you responded is incredible.  I presented at your dealership and ABE said the car was on hold for people from Texas. He could have told me not to come when he already knew that the car I wanted had already been sold.  He still brought me when the car was not available and wasted my time.   You are also disrespectful to respond without knowing the situation correctly. No matter how many times my family or I visit to look, no one should treat the customer at a very low level of customer service. It was a total DISCRIMINATING of how he said and treated us.  We are all so busy. We just don't go to a dealership to waste our valuable time if we were not intended to buy a car. How you are responding now to my frustration also shows you who responding to customer complaints should upgrade the service level as well. So, are you telling me that your Sales associate did good to be disrespectful and unprofessional to your customers?  Elizabeth, dont try to be rude. Your job is understanding the customer's point of view and apploize the situation that we had to go through.  Terrible! read more

Two weeks ago I came in there for a $700 front brake pad job and was not told that my rotors were bad if I knew that I would not have spent the $700 there now I have to take my car somewhere else to get the rotors replaced and change the sensors. Very disappointed will never come there ever read more

In the automotive business, especially in collision repair, dealing with dealership parts departments is a daily necessity--and unfortunately, not always a pleasant one. Over the years, we've dealt with countless parts reps across different dealerships, and the experience is often marked by misinformation, delays, or flat-out dishonesty. That's why I felt compelled to write this review. Mark at Calstar Mercedes-Benz is the rare exception. He's honest, knowledgeable, and incredibly reliable. Whether I'm buying parts for a customer's vehicle or sourcing inventory for my shop, I know I can count on him to get it right, every time. He communicates clearly, follows through without needing reminders, and makes the process feel easy and efficient--which in this industry, is worth its weight in gold. As a customer and a business owner, I now choose to order exclusively through Calstar because of Mark. It's that simple. He's earned that trust. Give the man a raise--or at the very least, the recognition he truly deserves. Mark, thank you for setting the standard. Keep it up. read more

Calstar Motors - Parts Purchase for 23 MB EQB300 - Auto Repair Near Me - Glendale, California

My lease was up in a few months, but I decided to trade it in early to save some money and be a responsible adult for once. I initially went back to the Mercedes dealership where I got my original lease in the South Bay, but had a very negative experience with a male salesperson who was extremely condescending. I left and started looking at dealerships closer to me in the West Hollywood area. I found a car online at Calstar Mercedes-Benz and reached out via email. Em Hakopyan got back to me quickly, and I shared exactly what I was looking for, including pricing, deposit, and preferences. She helped me run numbers right away and set up a time to see the car. When I arrived, she was incredibly kind and professional. We took the car for a drive, and while I loved the model, I wasn't sold on the color. Instead of pushing, Em helped me explore other options remotely. She did all the work over text and email so I didn't have to keep coming in just to negotiate. I had a specific price in mind that I knew would be difficult to reach, but she found a way to make it happen and stayed responsive throughout the entire process. When I came back, all I had to do was sign the paperwork. It was by far the smoothest car transaction I've had, and this is my fifth or sixth on my own. I highly recommend working with Em if you're going to Calstar Mercedes-Benz. read more

Had my beloved GLB 35 serviced for some software issues last week and there is nothing I can complain about. Came to their service centee with a concern of amber engine light. I was immediately accommodated and got checked in. Mr. Gilbert Martinez assisted me throughout the entire process and gladly answered all my inqueries professionally. Got my car the following day, sparkling clean, car issues were resolved, and details were explained. Since I got that car from this dealership, I never had any problem dealing with the staff or the process, whenever I need help they are always one call away. To Mr. Gilbert, thank you for always helping me. To the professional Benz technicians who worked on my car and keeping it in great condition, thank you so much! Appreciate you guys! read more

Calstar Motors - My beloved, gorgeous, and sexy GLB 35 AMG - Auto Repair Near Me - Glendale, California

Absolutely unacceptable experience at Calstar Mercedes-Benz in Glendale. I left my car for service and was given a loaner vehicle. No one reviewed the car with me at pickup--no inspection, no walkthrough, nothing. I was simply handed the key and told I was good to go. When I returned the vehicle, they suddenly claimed there was damage and tried to blame me for it. I explained clearly that I was never shown the car's condition before or after, so there is no proof I caused anything. Despite this, the manager insisted I should pay. Even worse, when I refused to take responsibility for something I did not do, the manager became aggressive and told me they would put a note on my account so I would not be allowed to get a loaner in the future. That felt like intimidation rather than customer service. This is extremely unprofessional and unfair. Customers should not be blamed for damage without proper documentation or inspection. The staff was rude, dismissive, and handled the situation very poorly. I will never return to this dealership and would strongly caution others to be very careful if you are given a loaner vehicle here. read more

First time there. Experienced very rude customer service. Joel could not give me information on recall. Said to just do what the recall said until I get another letter. read more

First and foremost Calstar Motors Mercedes is a great dealer for service for your Mercedes! My Service Advisor Gilbert M. was excellent!!! He is the reason why I keep going back to them to take care of my car! He always makes sure to give my car a full inspection and makes sure that I'm well aware of all of the scenarios for taking care of certain things as far as maintenance! He's extremely knowledgeable and very courteous and makes sure that I know what to expect just in case there are issues. He's gone above and beyond again for also having a loaner car for me while my car is with them! Not only is the Service Center clean, the whole staff there is nice and makes sure that you're always taken care of if you're waiting. Gilbert M. Is a true asset to them and I'll always make sure to go to that dealership for service on my car because of him! The work there is always done on schedule and their parts department makes sure to always get the correct part for my car! Thank you again for everything! read more

I was sold a vehicle with a defect and they won't help me answer a call or email. I tried to reach owner service manager manager and each blew me off. read more

So everything went well! Suzy is a magician and knows how to take care of her customers. She doesn't BS... she doesn't give you a sales pitch. She's the VIP guest management for a reason. I felt like an absolute celebrity walking in and leaving with a brand new AMG! Suzy, I can't thank you enough for your endearing nature, and your willingness to please the client and make their dreams come true! Suzy my son and I love and adore you!!! She had her assistant take me to the VIP sections. I chose my car, test drove it, loved it, and she made me a deal I literally could not refuse. Love ya gal! read more

GREAT EXPERIENCE BUYING A MIDSIZE SUV WITH RAFFI ============================================== My husband and I visited on Labor Day morning. Right away we were greeted by Raffi. He was very friendly, knowledgeable and took us to the secured parking area to see some vehicles. I really liked one of them, so I took it for a test drive. We looked at some numbers and decided we wanted to purchase the vehicle. Raffi told us he would save the vehicle for us for later while we dealt with selling my BMW X1 that had a few months left on the lease. Got back in the afternoon and all the paperwork was pretty easy. Raffi had my car washed, filled with gas and put a big red bow on it! Then he showed me how to use the touchscreen and everything. If you go to this dealer definitely ask for Raffi Martinian. read more

Calstar Motors - My new ride - Auto Repair Near Me - Glendale, California

I came to this dealership and met with AJ. He and his manager got me the best deal on my 2026 C43. Great customer service and made the whole experience smooth. Highly recommend to work with AJ for all your car buying needs. read more

Fantastic experience this week buying our new Mercedes AMG. Our salesperson Hovic was a true pleasure to deal with in an industry where buying a car is often a stressful experience. He worked with us to get a fantastic price on a stunning new car, and the team behind the scenes handled all the paperwork flawlessly (I think) lol. Fantastic ride home in our new baby. I'm sure I'll add more to this later, but for now I just want to say thank you to Hovic and the staff there, and were proud to be part of the Mercedes family. read more

Calstar Motors - New AMG CEL 53 - Auto Repair Near Me - Glendale, California

Extremely disappointed with Calstar's service department. I've been waiting over a month and 10 days for a loaner vehicle that matches my car class. Every time I followed up, I was told one would be available soon. Today, I called again and was told, "someone just took it 2 minutes ago." That kind of excuse, after such a long wait, is not only unprofessional -- it's unacceptable. Why wasn't it reserved for me? Why wasn't there proper follow-up? The lack of organization, poor communication, and disregard for loyal customers is frustrating and reflects badly on the brand. I expected much better from a Mercedes-Benz dealership. Unfortunately, I won't be returning for service. On a positive note: The sales department at Calstar is absolutely fantastic. They were helpful, professional, and easy to work with when I purchased my vehicle. It's a real shame the service department doesn't live up to their standard. read more

Horrible experience here, save your time and go literally anywhere else. I made an appointment with Suzy and she passed me off to the assistant, Mike I believe his name was. Mike could not have cared less to be helping me, I had to ask multiple times to test drive a car. He was only letting me sit in them, and completely rude when answering my questions about the vehicles I was interested in. I was told I would sit down with Suzy at the end to talk numbers, which didn't happen. She ignored my partner and I when we walked back in, Mike wrote his number down on the card, told me to come back another day and since then I haven't heard from the dealership. Rude, unprofessional, and a waste of my time. Edit: I tried calling the dealership multiple times, as they asked me to, and no one ever answered. According to the response of the dealership, Suzy claims she talked to me after a test drive. That never happened, she did not speak to me after or contact me after my visit. It's one thing to provide bad customer service, but far worse to lie on public facing platforms like Yelp! Take your business to DTLA Mercedes, they will take you seriously and provide a wonderful experience. read more

First time at this dealership came in to ask where was the DC fast charger port, they looked at me like I'm lost thinking about my age that i look too young to own EV vehicle. They didn't wanna show me or entertain where the charge ports are, so I left. When they escorted me out they saw my eqe 53 amg the car that I was driving. All of sudden the attitude and misdemeanor they had against me changed up real quick! They ended up reaching back to me apologizing not locating the charge ports. Sometimes it's better not to judge the book by its cover. Literally discrimination and very unprofessional.. never coming back here again. read more

The service center is basically a place to rip-off consumers. I took my car there and it took them 3 days to tell me it will cost $11,000 plus labor to fix my command screen which went black. I took my car to couple of different independent mechanics and they confirmed nothing is wrong with this screen. But Cal Star is charging me $11,000 just to look at it and that's not including labor. If you have a Mercedes, I will not take your car to this place as you will be fleeced. read more

Bait-and-switch through their own app, then they ignored me when I called it out. I brought my E300 to Cal Star Motors Mercedes-Benz for service, working with advisor Joel Cruz. They sent a multi-point inspection through their app recommending an engine air filter replacement with a repair estimate of $0.00. I approved exactly what they showed me. After the work was done, they suddenly decided $0.00 was "a mistake" and told me they'd either charge me or undo it by reinstalling my old filter. I told them clearly: do not put the old filter back until I speak with a manager. I was told someone was going upstairs to sort it out, then I got parked in the waiting area while they went ahead and reinstalled the old filter anyway, against my direct instruction. At the end of the day, they quoted me a price in their own system, didn't honor it, and ignored an explicit customer concern and request. That's not a glitch, that's how Joel and this shop chose to treat a customer who pushed back. I paid only what I actually owed and walked. If you do business here, screenshot everything they send you, because their app says one thing and they'll do another. Verify every line, and don't assume what they show you is what they'll honor. read more

Simply the best! Always there when you need them...even after buying my car 6 months ago. Andrew Garcia & John Hong are always there when I need them. Whether it's questions about my car or contact. How can I go ANYWHERE else?!? Spoiled. Always above and beyond!!! read more

Calstar Motors - Auto Repair Near Me - Glendale, California

Just bought my new C300 from here today! Wonderful smooth experience with Suzy and Mike. Excellent customer service!!! Anton in Finance was also so nice!! read more

BEWARE!!! Worst experience. The crank on the car was slow. I paid the initial diagnostic fee of $285. The diagnosis they provided was a starter issue. However, to be sure they needed to do an $880 "extensive electrical check". After charging for that the next call was that it is the starter and that the part was $770. After they completed that work and $1800 later, my car will not start and now the reason is that it is the battery and it is another $700 to replace it. Maybe it was the battery all a long...but I will not go back to CalStar Motots ever. And the check engine light is also on and it was not on before... My recommendation is go to a mechanic who you trust. It is not Calstar! read more

Would like to talk to Joe Castro re my 230Slk Mercedes car that was in the shop since September 5, 2024 with AndrehMansouri, Service Advisor. There is a beeping noise Going off and on when putting the top down and up or while driving. Sincerely, Carmelina Geronca 213 448 9261 Good morning Mr Castro, Thank you for returning my call yesterday, October 22, 2024. I would like to ask your help regarding the fuel gauge not working. To have it repaired at original estimate of $367.79? It keeps showing empty. Sincerely, Carmelina Geronca 213 448 9261 read more

Calstar Motors - Auto Repair Near Me - Glendale, California

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Got an awesome amg and deal i was very happy with. Ali M made it all happen for me. Thank you so much!

Shady practices! I just got a pre-owned '23 GLS from a non-MB dealer. The Mercedes Me account (which someone can use to track the location of your car) was still attached to the prior owner. I've read that any dealer can remove the old account and add mine and that it's a quick, free service. So I took it to Calstar. The snappy, rude receptionist there clearly didn't feel like being bothered with me. So she said it would take an hour, involve soooooo much labor, and COST $300!!!! She even got someone in an office to back up her story. Not convinced, I called Keyes in Van Nuys. The receptionist there said over the phone that it would take 5 minutes and that I could bring my car right in. Sure enough, I drove to Keyes, the receptionist did the teeniest bit of typing on her computer, and boom, the old owner was cleared out...FOR FREE!! So because Calstar wanted to be shady and price gouge me for a FREE service, they just lost a customer for life. Stay as far away from this dealer as possible. They are clearly dishonest. read more

Hanny Soliman was such a great help today! Purchasing a vehicle has never been so easy as he made it! I cannot recommend him enough for your next purchase, friendly, knowledgeable, and great service all round!! Will be back to see him once my lease is complete! read more

Disappointing customer service. From poor communication to unprofessional attitude, this dealership falls short of the standards the Mercedes brand is known for. read more