Thanks to Suzy's exceptional sales skills and sharp focus, the entire process was incredibly smooth and completely free of buyer's remorse. Even with a complex international wire transfer, she managed to wrap everything up in a single visit, helping me secure the exact Mercedes I wanted at the best price. Billy from the finance team was also amazing--he handled all the irregular, manual paperwork with incredible speed and professionalism. To top it all off, Mike even gifted me a charger! The speed and level of service here are truly world-class. I will definitely be coming back to this dealership for my next purchase next year! read more

Calstar Motors - Auto Repair Near Me - Glendale, California

My lease was up in a few months, but I decided to trade it in early to save some money and be a responsible adult for once. I initially went back to the Mercedes dealership where I got my original lease in the South Bay, but had a very negative experience with a male salesperson who was extremely condescending. I left and started looking at dealerships closer to me in the West Hollywood area. I found a car online at Calstar Mercedes-Benz and reached out via email. Em Hakopyan got back to me quickly, and I shared exactly what I was looking for, including pricing, deposit, and preferences. She helped me run numbers right away and set up a time to see the car. When I arrived, she was incredibly kind and professional. We took the car for a drive, and while I loved the model, I wasn't sold on the color. Instead of pushing, Em helped me explore other options remotely. She did all the work over text and email so I didn't have to keep coming in just to negotiate. I had a specific price in mind that I knew would be difficult to reach, but she found a way to make it happen and stayed responsive throughout the entire process. When I came back, all I had to do was sign the paperwork. It was by far the smoothest car transaction I've had, and this is my fifth or sixth on my own. I highly recommend working with Em if you're going to Calstar Mercedes-Benz. read more

I had one of the worst service experiences I've ever had with this shop. I left my car with them yesterday for service and was clearly told it would be ready the same evening. Not only was the car not ready, but this is now the second day and I still have no car, no update, and no clear explanation of what is going on. There was zero communication from their side. I had to keep calling myself just to find out anything, and every time I either got vague answers or empty promises. If you tell a customer the car will be done the same day, you should respect that commitment or at least proactively inform them about delays. Instead, they just kept my car and acted like this is normal. What makes it even worse is that they did not actually complete the service they promised. I lost two days without my car, wasted time and plans, and still have no proper service done. This is completely unprofessional and shows a total lack of respect for the customer's time. I would not trust this place with my car again and I definitely do not recommend them to anyone who values their time, money, and basic communication. If you are considering bringing your car here, think twice and look for a more reliable and honest service center. read more

Came in for parts for my car and was helped by Alex He was very helpful got me what I needed fast and was very friendly. Thanks a lot will recommend coming here for parts and make sure you work with Alex. read more

It's been almost 2 years and I heard the car has safety recall but no one tired to reach out to me. read more

Calstar Motors - Auto Repair Near Me - Glendale, California

Absolutely unacceptable experience at Calstar Mercedes-Benz in Glendale. I left my car for service and was given a loaner vehicle. No one reviewed the car with me at pickup--no inspection, no walkthrough, nothing. I was simply handed the key and told I was good to go. When I returned the vehicle, they suddenly claimed there was damage and tried to blame me for it. I explained clearly that I was never shown the car's condition before or after, so there is no proof I caused anything. Despite this, the manager insisted I should pay. Even worse, when I refused to take responsibility for something I did not do, the manager became aggressive and told me they would put a note on my account so I would not be allowed to get a loaner in the future. That felt like intimidation rather than customer service. This is extremely unprofessional and unfair. Customers should not be blamed for damage without proper documentation or inspection. The staff was rude, dismissive, and handled the situation very poorly. I will never return to this dealership and would strongly caution others to be very careful if you are given a loaner vehicle here. read more

In the automotive business, especially in collision repair, dealing with dealership parts departments is a daily necessity--and unfortunately, not always a pleasant one. Over the years, we've dealt with countless parts reps across different dealerships, and the experience is often marked by misinformation, delays, or flat-out dishonesty. That's why I felt compelled to write this review. Mark at Calstar Mercedes-Benz is the rare exception. He's honest, knowledgeable, and incredibly reliable. Whether I'm buying parts for a customer's vehicle or sourcing inventory for my shop, I know I can count on him to get it right, every time. He communicates clearly, follows through without needing reminders, and makes the process feel easy and efficient--which in this industry, is worth its weight in gold. As a customer and a business owner, I now choose to order exclusively through Calstar because of Mark. It's that simple. He's earned that trust. Give the man a raise--or at the very least, the recognition he truly deserves. Mark, thank you for setting the standard. Keep it up. read more

Calstar Motors - Parts Purchase for 23 MB EQB300 - Auto Repair Near Me - Glendale, California

Had my beloved GLB 35 serviced for some software issues last week and there is nothing I can complain about. Came to their service centee with a concern of amber engine light. I was immediately accommodated and got checked in. Mr. Gilbert Martinez assisted me throughout the entire process and gladly answered all my inqueries professionally. Got my car the following day, sparkling clean, car issues were resolved, and details were explained. Since I got that car from this dealership, I never had any problem dealing with the staff or the process, whenever I need help they are always one call away. To Mr. Gilbert, thank you for always helping me. To the professional Benz technicians who worked on my car and keeping it in great condition, thank you so much! Appreciate you guys! read more

Calstar Motors - My beloved, gorgeous, and sexy GLB 35 AMG - Auto Repair Near Me - Glendale, California

Got an awesome amg and deal i was very happy with. Ali M made it all happen for me. Thank you so much!

Horrible experience here, save your time and go literally anywhere else. I made an appointment with Suzy and she passed me off to the assistant, Mike I believe his name was. Mike could not have cared less to be helping me, I had to ask multiple times to test drive a car. He was only letting me sit in them, and completely rude when answering my questions about the vehicles I was interested in. I was told I would sit down with Suzy at the end to talk numbers, which didn't happen. She ignored my partner and I when we walked back in, Mike wrote his number down on the card, told me to come back another day and since then I haven't heard from the dealership. Rude, unprofessional, and a waste of my time. Edit: I tried calling the dealership multiple times, as they asked me to, and no one ever answered. According to the response of the dealership, Suzy claims she talked to me after a test drive. That never happened, she did not speak to me after or contact me after my visit. It's one thing to provide bad customer service, but far worse to lie on public facing platforms like Yelp! Take your business to DTLA Mercedes, they will take you seriously and provide a wonderful experience. read more

So everything went well! Suzy is a magician and knows how to take care of her customers. She doesn't BS... she doesn't give you a sales pitch. She's the VIP guest management for a reason. I felt like an absolute celebrity walking in and leaving with a brand new AMG! Suzy, I can't thank you enough for your endearing nature, and your willingness to please the client and make their dreams come true! Suzy my son and I love and adore you!!! She had her assistant take me to the VIP sections. I chose my car, test drove it, loved it, and she made me a deal I literally could not refuse. Love ya gal! read more

First time at this dealership came in to ask where was the DC fast charger port, they looked at me like I'm lost thinking about my age that i look too young to own EV vehicle. They didn't wanna show me or entertain where the charge ports are, so I left. When they escorted me out they saw my eqe 53 amg the car that I was driving. All of sudden the attitude and misdemeanor they had against me changed up real quick! They ended up reaching back to me apologizing not locating the charge ports. Sometimes it's better not to judge the book by its cover. Literally discrimination and very unprofessional.. never coming back here again. read more

Hanny Soliman was such a great help today! Purchasing a vehicle has never been so easy as he made it! I cannot recommend him enough for your next purchase, friendly, knowledgeable, and great service all round!! Will be back to see him once my lease is complete! read more

Fantastic experience this week buying our new Mercedes AMG. Our salesperson Hovic was a true pleasure to deal with in an industry where buying a car is often a stressful experience. He worked with us to get a fantastic price on a stunning new car, and the team behind the scenes handled all the paperwork flawlessly (I think) lol. Fantastic ride home in our new baby. I'm sure I'll add more to this later, but for now I just want to say thank you to Hovic and the staff there, and were proud to be part of the Mercedes family. read more

Calstar Motors - New AMG CEL 53 - Auto Repair Near Me - Glendale, California

The service center is basically a place to rip-off consumers. I took my car there and it took them 3 days to tell me it will cost $11,000 plus labor to fix my command screen which went black. I took my car to couple of different independent mechanics and they confirmed nothing is wrong with this screen. But Cal Star is charging me $11,000 just to look at it and that's not including labor. If you have a Mercedes, I will not take your car to this place as you will be fleeced. read more

Shady practices! I just got a pre-owned '23 GLS from a non-MB dealer. The Mercedes Me account (which someone can use to track the location of your car) was still attached to the prior owner. I've read that any dealer can remove the old account and add mine and that it's a quick, free service. So I took it to Calstar. The snappy, rude receptionist there clearly didn't feel like being bothered with me. So she said it would take an hour, involve soooooo much labor, and COST $300!!!! She even got someone in an office to back up her story. Not convinced, I called Keyes in Van Nuys. The receptionist there said over the phone that it would take 5 minutes and that I could bring my car right in. Sure enough, I drove to Keyes, the receptionist did the teeniest bit of typing on her computer, and boom, the old owner was cleared out...FOR FREE!! So because Calstar wanted to be shady and price gouge me for a FREE service, they just lost a customer for life. Stay as far away from this dealer as possible. They are clearly dishonest. read more

Extremely disappointed with Calstar's service department. I've been waiting over a month and 10 days for a loaner vehicle that matches my car class. Every time I followed up, I was told one would be available soon. Today, I called again and was told, "someone just took it 2 minutes ago." That kind of excuse, after such a long wait, is not only unprofessional -- it's unacceptable. Why wasn't it reserved for me? Why wasn't there proper follow-up? The lack of organization, poor communication, and disregard for loyal customers is frustrating and reflects badly on the brand. I expected much better from a Mercedes-Benz dealership. Unfortunately, I won't be returning for service. On a positive note: The sales department at Calstar is absolutely fantastic. They were helpful, professional, and easy to work with when I purchased my vehicle. It's a real shame the service department doesn't live up to their standard. read more

Just bought my new C300 from here today! Wonderful smooth experience with Suzy and Mike. Excellent customer service!!! Anton in Finance was also so nice!! read more

GREAT EXPERIENCE BUYING A MIDSIZE SUV WITH RAFFI ============================================== My husband and I visited on Labor Day morning. Right away we were greeted by Raffi. He was very friendly, knowledgeable and took us to the secured parking area to see some vehicles. I really liked one of them, so I took it for a test drive. We looked at some numbers and decided we wanted to purchase the vehicle. Raffi told us he would save the vehicle for us for later while we dealt with selling my BMW X1 that had a few months left on the lease. Got back in the afternoon and all the paperwork was pretty easy. Raffi had my car washed, filled with gas and put a big red bow on it! Then he showed me how to use the touchscreen and everything. If you go to this dealer definitely ask for Raffi Martinian. read more

Calstar Motors - My new ride - Auto Repair Near Me - Glendale, California

BEWARE!!! Worst experience. The crank on the car was slow. I paid the initial diagnostic fee of $285. The diagnosis they provided was a starter issue. However, to be sure they needed to do an $880 "extensive electrical check". After charging for that the next call was that it is the starter and that the part was $770. After they completed that work and $1800 later, my car will not start and now the reason is that it is the battery and it is another $700 to replace it. Maybe it was the battery all a long...but I will not go back to CalStar Motots ever. And the check engine light is also on and it was not on before... My recommendation is go to a mechanic who you trust. It is not Calstar! read more

Simply the best! Always there when you need them...even after buying my car 6 months ago. Andrew Garcia & John Hong are always there when I need them. Whether it's questions about my car or contact. How can I go ANYWHERE else?!? Spoiled. Always above and beyond!!! read more

Calstar Motors - Auto Repair Near Me - Glendale, California

Would like to talk to Joe Castro re my 230Slk Mercedes car that was in the shop since September 5, 2024 with AndrehMansouri, Service Advisor. There is a beeping noise Going off and on when putting the top down and up or while driving. Sincerely, Carmelina Geronca 213 448 9261 Good morning Mr Castro, Thank you for returning my call yesterday, October 22, 2024. I would like to ask your help regarding the fuel gauge not working. To have it repaired at original estimate of $367.79? It keeps showing empty. Sincerely, Carmelina Geronca 213 448 9261 read more

Calstar Motors - Auto Repair Near Me - Glendale, California

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Walking into the CalStar Mercedes in Glendale on a recent Monday morning, I had no intention of driving off the lot with a brand new GLC 300, but, that's exactly what I did. I was more in window-shopping mode, thinking I'd just check out the deals, if any, being offered. Fortunately, for me, the first face I saw belonged to Hamlet Karapetian, who turned out to be a no-nonsense, straight-forward salesman. I'm reluctant to refer to him as a salesman, because he simply, calmly presented me my options. In minutes, I agreed to a two year lease, with what I considered an excellent deal with no down payment and no money upfront. I was then handed off to Art Avetyan, who escorted me on my test drive, and later facilitated the rest of the transaction. Art went above-and-beyond, and even ended up coming to my house to pick up the title for my old Lincoln, which I decided to trade-in. And, finally, my experience at CalStar was concluded with Billy Wu, the Finance Director, who was both amiable and professional. There was no attempt to upsell me on questionable options that I had no interest in. The only negative thing I can say is that the whole process took.a long time, about six hours in all. It was a long day. But, Hamlet, Art and Billy were all helpful, easy to do business with, and excellent representatives of CalStar Mercedes. Highly Recommended. read more

Disappointing customer service. From poor communication to unprofessional attitude, this dealership falls short of the standards the Mercedes brand is known for. read more

Zero stars. Contacted Calstar about a car, salesman Hendrik Nazarians tells me about how classy this dealership is, and how they're very above board. Refreshing. We agree on cash price, exchange emails, and Hendrick tells me he's marking the car sold, with my name on it. The next day, he says, "oh sorry my manager just sold it - nothing I can do." If they have a car you want, you'd better bring a briefcase full of cash and drive it home that day, or it's caveat emptor - this place will lie to you while smiling. read more

Warning to future buyers: What was said verbally by the staff during the purchase did not match what was written in the documents. There is a clear gap between spoken promises and signed paperwork. Do not sign anything while distracted or rushed--read every line carefully. Do not trust this dealership. read more

Family leased a vehicle and didnt realize the front doesnt have any mounting brackets for a license plate. I called and no one can give me a straight answer, apologize or give help. Gave me a dead phone number and said have to order through parts, then they charge me $90 to install something that's required by law!!! Ridiculous, but doesnt end there... They do NOTHING to help you even order or have a parts dept that has a legit valid phone line. Did a chat on their website, still no calls returned. So even that huge inconvenience and waste of $$ can't even schedule it to be done/ordered. The operator acts clueless and never puts me through the right department to get to the bottom of this matter; I've left countless emails and messages going on 3 days not one phone call or message returned. Regret leasing here, their service isn't bad...its non-existent once you drive off and pay. Its Glendale, I'm very used to it and typical, unfortunately. UPDATE*** called Van Nuys Mercedes dealership (Keyes European) and they did both front and back without question, appointment, hassle or expense, all in 30 minutes. Only charged $7.00 for the screws which even the manager apologized that it had to be done. Morale of story: Don't come here FOR ANYTHING. If you want professionalism, go to Van Nuys, PERIOD. read more

I took my car for maintenance and repair, Next day I got a call saying the car is ready. Next day I went there I paid for the services , then I was told that one of the services they haven't performed , the service representative told I need to pick up the part and install it myself. If that's the case why you didn't tell me when I brought the car to you .... And above all I brought the car to you , because you are the professional and I am not , and you tell me I need to do it myself read more

Great service!!! I have bought 3 cars from CalStar and would definitely buy again Erik Alatorre is the best at making you feel comfortable with his knowledge of the products and explaining all the options available to you without any pressure. He and the whole team make you feel like you're a VIP. A very smooth and quick transaction. Thanks to Erik and Justin read more

Just had my Mercedes GLS serviced, and everything was done perfectly. My service advisor Chung truly went above and beyond--he took the time to explain every detail of the service clearly and made sure I felt confident and informed throughout the process. You can tell he genuinely cares about his customers. Big thank you to the whole team--excellent experience from start to finish! read more

Calstar Motors have the best Servicing department by far, better than any other Mercedes Servicing department. Here are the reasons: 1) General Manager - Ms.Evelyn Cabrera is an outstanding GM that takes time out of her busy schedule to return your calls and give her utmost attention to your needs. She is very highly professional and friendly and is doing a fantastic job by putting together one of the best servicing team in her servicing department. 2) Mr. Sam - Servicing Manager is an excellent, knowledgeable, professional and very efficient, conscientious, hardworking, honest, friendly and a goto guy that gets thing done. He goes above and beyond the call of duty to please his clients. 3) Gilbert Martinez is a very hardworking, honest, knowledgeable, friendly, efficient and dependable service tech I have ever known, another goto guy that get things done. 4) Jose Vargas another service tech that is responsible, efficient, hardworking, honest, friendly and professional guy that gets things done, another goto guy. I am a client that rates this dealership a 10+ (better than most Mercedes Dealerships). The staffs are friendly, hardworking, professional, courteous and very client satisfaction oriented. The offices are clean and has a very effective, appealing environment. 10+. My overall experience and view of this dealership and extremely great "STAFF" is beyond belief. Thanks to all and keep the great job and customer satisfaction and relation up. read more

Terrible customer service. I took my friend there to check out a few SUVs. Walk around for a while in the showroom and nobody offered to help us. I finally approached a couple of guys in MB polo shirts in the rear showroom who were chitchatting in Armenian. They seemed put off that I interrupted their conversation. I told them what we were looking small to medium SUVs and one guy responded by saying we have no E class and C class. And that was it. No offer to further assist us. As we walk around and looked at the cars in the showroom he made no effort to provide any info. I saw a GLB and it was cheaper than what I had expected and I said "only $50k?!"; he very sarcastically said "yeah, oonnly $50k" as if saying "that's more than you can afford". Then I was trying to check out the EQS SUV in the showroom since I was interest in one for myself; but it was locked. Once again the guy just stood there and looked at me without offering to unlock the door for me to look inside. I guess I should have parked my $170k merc in front of the showroom or wore a bunch of gold jewelry and a Rolex. We left in disgust and won't be returning. I rather go to Rusnak in Arcadia where I'd be treated with more respect even if I walk in with flip flops. MB USA needs to know that these people are destroying the Mercedes' prestige. read more

Wonderful experience! I got a great deal on a certified pre-owned Mercedes. My salesperson was Andrew Garcia who was amazing. Very nice and did not pressure me at all. Highly recommend this place if you're looking for a Mercedes!! read more

I have been a Mercedes Customer for a while and I haven't met anyone like Chung. Every time I have a problem with my car Chung takes care of it in a very professional way. Thank you for your excellent Service. read more

Thanks to Daniel Robles at service for taking care of us and our 2015 GLA. We made an appointment for Service A and if customers know, Benz services aren't cheap. Service A was over $200. Thanks to Calstar (under new management), they sent me a nice coupon for $129 for Service A. Originally they charged us $199 or so for the service and after emailing Daniel and verifying the coupon, he was able to refund some money back into our account for the coupon, total $129 for the Service A. The GLA drives better, thanks to Daniel and the service department for taking care of our family. Note: as they always do, Calstar can always hire an Uber/Lyft for you after you drop off the car for service to get you home, luckily we don't live too far from Calstar. BOLO for those discount coupons in your emails! read more

I have to give credit where it's due. Calstar Mercedes did a 180 on service. They changed their systems to make it much easier and better organized to bring your vehicle in for service. Upon arrival no more chaos. . And I was able to pay using my phone before arrival so no hang ups there either. Kudos to Calstar for correcting a problem for the customer. As always my service advisor Chung was terrific! read more

I own three different brands, including BMW, Audi, and Mercedes. I have never in my life experienced such terrible service and such an attitude toward customers--especially toward those who already own a Mercedes! This is the worst dealership I have ever encountered!!!! I promised myself that this would be my last Mercedes ever!!! They ask for money or require a completed credit application just to test drive a car! This is extremely strange! I will be reaching out directly to Mercedes in Germany as an owner. It is unacceptable to disgrace a global brand like this! Absolutely terrible!!! read more

This rating goes to the service department, I went to pick up a part today for a family member. As I approached to the counter the customer representative was on the phone which I get it, he could've waved and made a friendly gesture, instead he gives me a an unwelcome look and asks me " one second'". When he is done he doesn't give a damn to even say hi and asks me What do I want. Here's my one cent of advice. Your customer service skills lack and you present a brand not your dad's store. It's really disappointing to see Mercedes lacks giving the right customer service training or the ambition of work to their employees. I left happy and thankful today because I am not a Mercedes driver. read more

Had the worst experience buying a car here a few months ago--but 4 hours into the purchase you kind of hope the end is near and don't want back out. From the sales manager to the finance manager who apparently at the time was new--made so many mistakes that things had to be torn up and done again. Everyone blames everyone else. I purchased all the extras for tire and wheel protection, paint, whatever they threw at me. This week I got a nail in the tire and it took days to get an appointment because records didn't show I purchased any protection plan. The manager assured me it would be straightened out and taken care of but of course I brought the car in and service department is clueless. I called the sales manager I've been talking to and he blames finance department. So I leave with the promise the car would be done by 5pm (my appt was at 11:30) but I honestly have no confidence they'll deliver because they have failed every other step of the way. What a disappointment. I need to find a different dealership because the current people here do not care about providing customer service. read more

Calstar Motors - Maybe there's a reason I'm the only one here??!! Ugh - Auto Repair Near Me - Glendale, California

horrible customer service, especially for the service department. I called couple days. They don't answer the phone. I left my car here for more than a week and there is no any updates or there is no way that I can check my car status. I left a couple of the message for managers he doesn't care no called me back. I surprised how they can call them self to be dealership of Mercedes-Benz. read more