Eric saved me he was awesome he checked the battery free as they say and the starter and I'm…read morefeeling great people come here and ask for Eric

I had a great morning because of Tony! I had a battery in…read moredesperate need of replacing. As a Chevy owner, my battery was bolted under a protective case & with no appropriate tools, it would have taken me hours to disassemble--even with the help of chatgpt. Tony helped me replace my battery swiftly! Literally disassembled in mins & ensured my battery was positioned correctly before putting the casing back. He was also a great conversationalist and you can tell he truly cares about customer service. I was stressed about doing a replacement myself for the past week and if it wasn't for Tony, I would've been ripped off by big chain auto stores. Give him a raise!

WOW! Auto Zone 550 N Lake employees Moises & Eduardo really went above and beyond to help me last…read morenight. I have mobility issues and use an EV Rider Transport Auto Fold Plus mobility scooter to get around the neighborhood. I recently noticed that my tiller is loose & wobbly and it appeared to be missing a screw. I went into Auto Zone looking to replace the screw. The helpful employees Moises & Eduardo offered to remove the remaining screw to measure it and determine which size screw I needed. I was fearful to remove it because there would be nothing holding my tiller together and I was also not confident in my ability to replace it. After they removed it and measured it and told me what size screw I needed they noticed that the missing screw was actually not missing but broken and that part of the screw was still inside the tiller. They managed to extract the broken screw, find another screw that was similar to the screw that I needed and modify it to fit so that I would be able to use my scooter while awaiting the replacement part. The entire process took close to an hour and they did not charge me a cent. I also offered them a tip which they politely declined. I had a previous excellent experience when purchasing a battery for my Honda Civic a few years ago. I believe it was Moises who provided me with the excellent service on that occasion as well. They both deserve recognition for their outstanding customer service! They weren't out to make a quick buck. They TRULY wanted to help me and did so!!!

Great customer service prices are decent. If you need help installing your windshield wiper blades,…read morethey'll do it for you.

Excellent customer service! I received an email from my…read moreO'Rewards account offering $10 off Boesh brand windshield wipers. With El Niño coming up this winter we needed new windshield wipers. I called ahead and confirmed they had them in stock. Guess what! Jeff is awesome! He handled my call and assisted me in selecting the right blades for my needs. Then he installed all three blades in under 5 minutes! I don't even have time to check in or take a photo! Excellent experience.

Michael was incredibly helpful and replaced all of the windshield wipers, the battery, and…read morediagnosed my broken headlight. A true gentleman! Super helpful

Hands down this is the greatest Mercedes service that I've ever had. Ray was super informative and…read morevery knowledgeable about my car. He made me feel at ease and not having to worry about anything with my car. The car was running amazing now! And once the service was done my car was super clean. Very professional. I'm going to come back to ray every time!!! Great guy

I'm so happy I found Ray's MBZ! I brought my Mercedes C250 here last year for a Service B, and Ray…read morehonestly let me know I had an oil leak to address later on. I came back recently for the repair, and he was so fast and the price was reasonable. It's rare to find a mechanic who makes you feel so safe and looked after, but Ray is exactly that. To top it all off, they give you a lovely car wash with your service! Thank you, Ray, you are amazing!

Needed to replace a tire from a spare and they were able to do it in the promised time. Nothing…read morespecial in terms of customer service but they got the job done.

The Pep Boys location in Pasadena is my go to place to get my car serviced. I used to go to the one…read morein Temple City but then that location is no longer around. There were a couple times when I was in a bind and the team here at the Pasadena location was great. I'm able to set appointments online and so typically that expedites the process a little easier and they are expecting me to show up during that time. I haven't got my car serviced during Covid times so I'm not sure how that process is like now. But I did go into the retail shop portion to get a few things a couple days ago. The store itself is a decent size but it's not huge. All the aisles are nicely available so you know where to go or go find what you're looking for. There's a lot of fun accessories and different things that I was tempted to purchase. There isn't much to do in the area if you're waiting for your car to get serviced. In the past I've walked over to Michael's, but otherwise you're kind of on your own. It's fairly standard here. Make sure you find out what your ETA is here in case you come here for service. Sometimes it can be fast but sometimes you could get stuck. You're able to book your times online beforehand so that should make it a bit easier.

If you know what you need then there is no better place…read more Your in and out of there very quickly. The prices are consistently better than all the other local shops. What the guys there lack in social skills make up for it in their car knowledge. it speaks volumes when all the local mechanic shops use this place to get their parts...

Great staff, professional, courteous, knowledgeable & helpful. They have a great selection with…read morequality products.

Great service, great variety of supplies, very knowledgeable and professional people about their…read moreproducts.

Amazing prices and they have a huge variety of items! The worker was very kind and helpful when it…read morecame to recommending items to purchase.

This location is amazing called in advance to make sure they had 2 parts in stock and they did and…read morethey placed it on hold for me the guy that helped me was very friendly and helpful will definitely come back in the future here

NAPA corporate contacted me right after I complained but I haven't anything since about the…read moreincident or how it was resolved I'd bet $1k this "manager" blamed it all on me She was a piece of work

Excellent. Classic shop…read more Quality and experience Keep up the good work guys Love my vehicle

Went there with my 55 chevy when I was 17 years old. Im 75…read morenow . It was like going to Disneyland , walking through through all the 4 speed tranys laying on the floor saying take me for only two hundred dollars. Me and my buddy used to go there just to window shop and drool. I still have the colored picture from an edition of hot rod magazine from the mid sixties of there 55 orange chevy gasser (Tabasco) hanging on my wall with my 1\18 model car collection. its a supper cool place Buck

Found the parts I need on car-part.com . Worked with Cesar to get them purchased gave me a hook up…read moreprice. Unfortunately Parts did not fit for the wrong year vehicle call Cesar told me to come in and we will take care of. I went in took a look at the Parts. Confirmed they did not fit, issued a full refund no fuzz or complaining like other salvage yards. Good customer service will definitely return. Thanks, Cesar.

Friendly staff! Selection was good, and their website was up-to-date on the vehicles they had in…read morestock. Prices were very reasonable as well. Great experience overall!