Went in for a battery test. The guy wasn't happy about it. Whatever. I have a Honda Pilot, and the negative connection wasn't accessible, it lays under some sort of rubber airflow part. So he stands there and says "welp. I can't connect to the negative." Asks his coworker for some help. Coworker says "I have to move my car." So then, the guy helping me walks inside. Coworker moves car and completely ignores me on his way back in. I was standing there for about 5-7 minutes. I don't think they wanted my business. Went to O'Reilly's and the guy working there managed to connect to a metal part and successfully test AND replace my battery for me. Seems like autozone hires people to swipe cards, not assist customers in any way. read more

Great experience with Alfredo. We need breaks and he was super knowledgeable and very helpful. If you need someone to help you with any car parts, he is your guys. Thank you so much read more

Poor service. Walked into the store was standing in line and there were 6 people working, didn't get help for a good 10 minutes. Turns out that they don't offer the check engine service because someone "stole" the scanner and that they need to put in an order for a new one. Don't recommend coming here. read more

I just left Autozone and have to shout out Danny! My car has been shaking and accelerating slow. Engine light on. I walked into Autozone for a diagnostic and right away Danny came out to get a reading on my car. He printed and emailed me the codes and also let me know exactly what each code meant. He mentioned it could be my spark plugs/ignition coils. After telling him it's been years since I had them changed I decided to purchase the 4 spark plugs and the tools (ratchet, socket etc) to do it myself. He offered to do it for me in the parking lot. Took less than 10 minutes! As soon as I started my car, the shaking had stopped! My acceleration was back to 100%. I'm so happy. Danny saved me the headache. After watching him do it, I now have the tools and knowledge to do it myself next time. Which saves me a $290 bill from the Kia dealership. He was very helpful and knowledgeable! read more

Being coming here for years. The team right now is amazing. Particularly the girls/ladies. So helpful and nice. Had to come back because I couldn't figure out how to do the windshield wipers. Even had coworkers try to help. The girls/ladies so amazing. Even show me for next time. read more

Need to buy my car's break lights as they are busted. I was assisted by Josh the Manager and also helped me changed them. Excellent customer service! Thank you! read more

This place used to be great, but the lack of leadership and knowledge has ruined it. I just wish there were people that know what they're doing. read more

Unfortunately, for me, this location is my closest auto parts store, but avoid this place. The service is absolutely terrible. The people working there have absolutely no idea what they doing. They can't even look up items on the computer and on top of this if you're unfortunate to go in there and is one or two people in line by the time you get seen by somebody they'll be 10 or 15 people there I was there today there was six people in front of me nobody behind the counter not one single individual working there for about 10 minutes when a person appeared and I asked, was there anybody working in the store? They said yeah they're in the back, that was it. I stood there for another 10 minutes five or six more people got in the line and then I decided to leave. I recommend you go to O'Reilly's, which is only five minute drive away they want your business they want to sell you parts for your car avoid this auto zone it is a horrible flat place full of lazy people who just don't want to do their job. The ones that are there have no knowledge to do the job. Before I posted this review, I had to select a star if I could've selected no star that's exactly what I would've done. This is not the only time I've had a problem at this location. I've gone in many many times, and had issues with the people working there being totally incompetent. Why did I go back? Unfortunately, it's a little bit closer than O'Reilly's but from today I will walk to O'Reilly's. If I have to. I'm not entering this terrible terrible store again lazy dumb people. read more

My battery was having issues starting my truck, came in for a test and they took care of me! Elsa went above and beyond with her service and care she even help me install it in my truck I will be coming back to this autozone from now on. Keep up the good work. Ask for Elsa she will take care of you! read more

If a store has no posted policy, California law provides that in most cases, as long as you have your receipt, you are entitled to full refund or equal exchange within 7 days of purchase. (Cal. Civil Code § 1723.) horrible customer service done by people that lie to your face I'll let everyone at the station know how I was treated here read more

I needed to replace my windshield wipers and it was so quick and easy here. I didn't have to wait in line, they had what I needed in stock, and Megan did a fantastic and efficient job installing the new wipers while I waited! read more

DAISY IS AWESOME!! I was so impressed by her kindness and professionalism. She is incredibly smart and helpful, and really helped us out. My car battery died unexpectedly in the middle of a busy day. Daisy changed my battery and answered all of my questions so quickly and skillfully. She's awesome!! read more

Went yesterday around 2pm and not sure if he was the manager or just a team member but whoever Mike is was really rude to customers because there was a long line. He literally embarrassed a kid trying to return something and sent him to the back of the line for mishearing him and kept urging people to "hurry up, we have a long line". It made the whole shopping experience uncomfortable. Having a long line is not the customers fault and we shouldn't have to pay with bad customer service. Moments when the store is busy is when customer service should kick in a notch and they should have better COVID guidelines if that is what they are worried about. read more

Great service from Leslie. Replaced my battery effectively and efficiently. Would recommend.

This AutoZone is walking distance from my house. I do all my own repairs to all of my vehicles. I would like to use this store because it's close to my house. I regret it every time I call or go in to the store. I always get resistance and attitude. I know it's not just me because I see them doing it to others people unless it's a friend or family members. Down the street couple blocks is O'Reilly a little bit further away from my house but they have great customer service and price match. Win win good luck out there and be safe. read more

The Manager Jose has either zero knowledge of their own return policies, or simply lacks the desire to give good customer service. The store refused to accept a return of two brand new un opened items because I didn't have the receipt. Now keep in mind that I asked that specifically when I bought these and was told that I wouldn't need a receipt. The manager told me that if I didn't have a receipt, that there was absolutely no other way to return the item. I scrambled home and searched everywhere with no luck. I called their corporate and they said that there were several others methods available to the store to look up the order. They, unlike the manager, were quite helpful and gave me my transaction number. I returned to the store with this info and successfully returned my items. Yay to corporate. Boo to Jose the grump unhelpful manager read more

I went to AutoZone today to buy a new battery for my ram pick up. After I purchased the battery $222 with tax they loaned me some tools so I could replace it outside and bring the old battery into the store ,no problem there. When I walked back in I noticed the sign where they said they honor their veterans and give military discount. So I asked about that it's a 10% discount which would save me $20. So I asked if I still can get that discount refunded. The clerk there was very nice and very helpful but he said he had to ask his manager. The manager said no they could not do that. The store was not busy at the time no one waiting in line or being helped. They could not take a few minutes to refund me my veterans $20 discount. Shows me how much they honor their veterans even though the sign says we honor our veterans. Unfortunately I will not be going back to that AutoZone again. read more

Joseph from Autozone is AMAZING!!! I called this place and he said he had the battery I needed. I show up and he ends up helping not only buying what I needed (my battery) but he also installed it very quickly. He even gave me a few recommendations. He was very knowledgeable, quick and super friendly. I would def come back to this location because of people like Joseph. Please hire more people like Joseph. Thanks again!!! Give this guy a bonus or something... read more

After a long day of helping patients, as a therapist, its nice to have a little help once in awhile. Last week, I received the best help I've had in a long time. Victoria, who I assume is one of the shift managers here at this location helped me out on my way home from my third day in a row of a 12 hour shift. I had to change a bulb in my headlight and have never done it before. Victoria gladly helped and showed me how to do it and replaced both lights for me so I can go home with less stress since I didn't know when I'd be able to. I'm grateful for this person and the service she gave me. I will be coming back to this location if I need help again. read more

They are open late and usually carry the part i need. I was able to finda battery late night and replace it.

Every time I come here the employees have been super helpful. Despite the scorching heat outside I always see them helping out people install batteries etc in their cars. It's not the best geographic location but they have decent parking. read more

Online it said they had a certain item in stock. It didn't say they had one, but two. So I drive all the way there only to be told they don't have it in stock. They told me I can order it and it'll be there the next day. So I ordered the item, and decided to call the next day before driving over there, since it's not near me. The person on the phone told me that my item had arrived and it was there. That was a lie. It hadn't arrived at all. They didn't even seem apologetic for having wasted my time. Terrible customer service. read more

Waited half an hour waiting for my battery to get tested. Seemed they forgot about me, but finally they came out when I reminded them. Asked if they install batteries, they said yes so I stood in line with a battery. Got to the front and they said they wouldn't be able to do the install. Waste of time. read more

I totally support people trying to learn at their jobs.. but every time i come to this location they don't seem to know anything. I daughter knows about the parts more than the employees and it's a AUTO retail store.. hmm i remember more helpful/knowledgeable workers here.. Oriellys up the street (: definitely had me in and out with great info on my the stuff I needed. read more

Kind a on fence. Was 4 min away fr closing I needed cold, they're like "we're closed " I said I'm 5 min away..." sorry...yep listed it's open till 10, it was 5 to 9? Customer service in bottle heights are lacking. But in pats gotten what I needed including oil. read more

this happened to me a couple of days ago service with the horrible manager her name is brenda denied my return twice and said i would have to go to a different autozone store to get my refund why? when i literally just purchased them here 5mins ago with my card i was only returning some head light bulbs and tail light bulbs which was the wrong ones that she went and got for me and her attitude towards me was no call for smh i won't be returning to this location read more

Horrendous customer service. Walked in the door right up to the counter where three cashiers were trying to fix an order they had apparently messed up. After almost two minutes, it felt like, they finally acknowledged my existence. The lady didn't look at me but informed me that someone would come out to check my car battery when they're available. I just walked out the door and left after realizing what this experience would be like. Happy I did after reading the reviews of their car battery installations... read more

I'd give no stars because I came to get my car alarm fixed and the employees completely broke my car alarm and one worker had the audacity to put tape on it . I called and spoke to hiro the shift manager who stated only the store manager "BRENDA" could assist me with my issue which was December 24th since then I have been calling for Brenda and showing up to the store but this store "MANAGER" seems to never actually be on the clock physically. Today is now December 28th and I have still yet been able to catch "store manager Brenda" actually be in store or on the phone when calling. AUTOZONE YOU MAY NEED BETTER STORE MANAGERS THAT ACTUALLY COME TO WORK! read more

This autozone is shitty just like the one in Vegas !!!!! This are incompetent and lazy asf. They love to answer phones and leave ur ass on hold forever ! Once they finally do speak to you they just look up what you need on the computer and tel you it's in stock. Not once do they get there lazy asses up and actually check in the back to see if the part is actually there so when you get down here then they check and tell you that they have to order it which is a waste of anyone's time cuz that was the point of calling them !!!! Anyways in conclusion if you are a girl they aren't very helpful unless you know you know exactly what you are talking about so my best advice is go up in there with a guy so they don't give you a hard time. They don't even deserve stars ! But i will say I spoke to MEGAN the manager and I'm looking for to the upcoming changes in the future so I will keep y'all updated ! read more

The battery in my truck was dead and not holding a charge. I stopped by today with the receipt and was told to remove the battery from my truck and bring it to the store for a warranty replacement. I drove home knowing the store did not have a direct replacement in stock and pulled the battery. After returning to the store, Alberto confirmed the Optima battery vendor was out of stock. However he quickly found a suitable replacement and had my return processed in less than 10 minutes. He politely informed me there was a $27 price increase and I has happy to oblige after the great customer service. Thank you Alberto!! read more

Megan was very helpful came in to purchase windshield wipers as Megan was very nice in helping me find the appropriate wipers and also was nice enough to replace them on my truck. I come into this auto zone for all my car needs and everyone is always friendly and helpful would highly recommend the Pasadena auto zone. read more

Had a great experience visiting Auto Zone this week. Lots of available parking and conveniently located off Lake Ave. Megan was extremely helpful and knowledgeable when we needed assistance with our windshield wipers. Thanks to her expertise, we were able to safely embark on rain-filled road trip up to Washington. read more

We needed to completely switch out the battery of a car that hadn't been driven in about a year, and the staff were able to tell us EXACTLY what we needed and showed us the best values of all of the equipment we needed (as we aren't "car" people). We just changed the battery successfully, thanks to the staff at this AutoZone! read more

I needed my rear brake light replaced on my Toyota Corolla last night. A young lady named Victoria walked out to my car and removed the burnt out bulb. We walked back into the store and I bought a replacement bulb from here. She then walked back out with me and installed the new bulb. That was so nice of her. I truly appreciated it. The fact that she is a woman really impressed me! I am very pleased with the service she provided me. read more

On 5/26/22 at 6:36 pmI had a simple return and purchase. I didn't have my receipt but I purchased with a credit card and the manager on duty told me that the retuning balance would go back to my credit card. He lied, the returning balance went on a store credit card and that's not what I wanted. It was too late to cancel the return. The cashier who helped me also expected my return to go back to my credit card...Cashier gets read more

i see its a lot of new faces here at autozone i've been parts shopping here for years thank you to the new guy trevon helped me figure out the problem i'm having with my car that the shop couldn't even figure out trevon is very helpful and knowledgeable and knows what he's talking about thanks again for your help Trey read more

Elijah was very helpful assisting me in choosing the appropriate windshield wipers for my car. He was very knowledgeable. I'll definitely buy from this Auto Zone again. read more

Staff here have always been quite helpful when I've come by. They do free battery testing and charging which is great service to have available. Last time, Deejay and his colleague were kind enough to take my battery out of my car for me, charge it, test it and put it back in when I returned at no charge. read more

I came here looking for windshield wiper fluid and a headlight bulb. They didn't have the fluid but they did have the bulb I needed. I asked the cashier, Kyle Y. where I could go that was cheap and would install the bulb, he offered to do it for me, and I was so grateful. Kyle has excellent customer service skills and I can tell he's a diligent worker. He was very helpful and answered my questions about car maintenance. He's a keeper, he needs management training! And yay, now I have working headlights! read more

These guys are always so helpful, the location on Lake in Pasadena great staff and always so helpful All locations I've always had a good experience read more