Bought my Audi Q5 in for service and ended up driving out with a brand new Q5 hybrid. Thought I would give it a try as soon as I drove away in my brand new Car the tire sensor went off. Nail in the tire !! Took the car back into the dealership and they very courteously agreed to replace the entire tire for me ! Thank you so much Adena and Jeremy for taking care of me. Very much appreciated !! read more

Best Audi dealership experience from sale to service! It feels like I'm walking into an Apple store.. except cooler and with a coffee machine. - Courteous and helpful staff - Most competitive sales prices including warranties and add services - Clean functional showroom and service station You could be in and out in 5-10 minutes or stay and chill for a few hours while your car is getting serviced. These individuals come highly recommended: Daniel sales advisor. Rudy service advisor. Coming from other flagship luxury automakers, I wanted a car that is best balanced between quality, a profound driving experience, and excellent design. Audi's designers and engineers certainly have achieved it with several new and concurrent models. After a few test drives and caffeinated conversations I knew I wanted to invest in a top-trim model but inventory was an issue statewide. Luckily, I got a notice from Daniel that the dealership had taken inventory of a car I had not originally planned on buying but came highly recommended based on my preferences. Sure enough I rolled through the next day made an offer which was accepted by Rusnak's sales team and then began my story with Audi. Every time I come to service the car, I'm feel like i'm handled as a priority. Rudy is usually my advisor but they're all great. I am usually texted my appointment schedule and am called when there is any attention required. Best part of it is, we actually didn't lose any of the benefits from Covid like other dealerships who don't want to give loaner cars or decommissioned their drink machines. I chat with some of the sales advisors and they're always kind and friendly. I've always met great people at this dealership. read more

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My husband and I have purchased our Audi A3 e-tron at Rusnak in 2020 and were under Rusnak care since then. The service is always done with great professionalism and excellent customer service. Especially I wanted to thank Rudy Ramirez who is our main contact for annual car check-ups. read more

Sebastian at Audi Pasadena was a man of his word. He helped me purchase my car and the team went above and beyond. Thank you Sebastian for keeping your promise and seeing things through even after the papers were signed. And thank you Joe. Love my Car! read more

I had a wonderful experience at Pasadena Audi. I highly recommend Samuel or Preston. It was the most pleasant car buying experience I've ever had. I change my mind on the color a few times, and it didn't seem to phase them. My car is home and she is amazing. read more

Audi Pasadena - New Q5 interior - Car Dealers Near Me - Pasadena, California

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John is amazing!! So thoughtful and a great person to get your next car from. We had a great experience here. Thanks John!

I decided to purchase my 2018 A6 as my lease term had ended & the mileage was low. I connected with George yet again and he facilitated the purchase. Thank you again George for being such a thorough professional and a dear friend. I also want to give a shoutout to Negin, the Finance Manager at Audi Pasadena. She helped me with the purchase while providing clarity and complete transparency. Thanks to both these professionals, I walked away with a really low interest rate and a great deal on the purchase! Cheers to both of you! Clearly the top assets for the Rusnak Group! read more

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came weekend very good service from parts department super helpful very good prices even after these ridiculous tariffs still good prices amazing very good parts guy thank you alfred read more

This dealership is great for service needs. They offer complimentary uber rides to and from if you aren't able to wait for your service. My service associate was Henry and he was friendly and straight to the point. I had a great first time experience here. Would definitely recommend to my friends and family. read more

After a recurring issue with a preexisting safety recall, and after getting the runaround from Audi of America, Henry advocated on my behalf with Audi Pasadena and was able to get approval for a goodwill repair. His advocacy not only enabled me to get the necessary work done, it restored my faith in Audi. As someone who loves Audi and plans on upgrading my current car soon, the gesture was meaningful, reassuring, and appreciated. Thank you! read more

Worst experience ever... In October of 2024 my car (leased 2023 Audi A5) had some weird issues, some warning signals were on and my AC stopped working. My car was towed to Audi of Pasadena. My car was there for 4 months, yes, 4 months! They updated me here and there that they are trying o figure out things. First they said it was something electrical and it was fixed. after that it was the battery and they had to order it, after that they had to look into it more, etc. So 4 months later , which was about a week and a half ago I got a call from the dealer saying they won't continue fixing my care because the manufacturer said the incident or the cause is not covered by warranty. To my question what was the cause the answer was they don't know and they have to look into that more. They told me to come get my car and if I want it fixed I have to pay out of pocket . I asked them if they don't know the cause how can they say it is not covered my warranty. The answer was that I will get a letter in the mail. I picked up my car , the AC is not working and the heater is not working. I have to drive in this cold weather with my kids every day without any heater. I haven't gotten any letters from audi explaining why it is not covered by the warranty (I doubt I will ever get a letter because there is no logical explanation. I have had multiple audis for the past 10 years. This will my last one. So they don't know the cause , my car is not fixed and they won't fix it because according to them the "unknown" cause is not covered by warranty. I am actually sending an email to the President of Audi of America and Sr. VP of service and after market sales to make them aware about the quality of their service. read more

Really the worst. Bring your vehicle in for a simple service, an oil change, at 9am and you MIGHT get your car back that day. My experience is getting my car back at 6pm, on multiple occasions (why did i keep going back? the car was still under warranty). Sometimes I haven't been able to get my car back until the next day. More recently when Ive brought my car in, I have asked how long the service will take. I have always been told a service person will call me and let me know. The call comes in hours later and I am still left waiting. I really hate coming here. Supposedly loaner cars are available. Last time I asked, I was told there was a 20 person waiting list. What?? How does that even work? My latest experience with Audi Pasadena was getting my stolen key fob replaced. My latest experience with Audi Pasadena was getting my stolen key fob replaced. The key was stolen on a Wednesday. I called a few times (kept being forwarded to an Audi call center and NOT the Pasadena office) and told them I needed a new key. I had to come in person, with proof of ownership and purchase the key in person. Audi normally provides an Uber but because my vehicle wasn't there for service, I couldn't get one. I explained to them that I couldn't bring the car there because I didn't have a key and so couldn't drive the car. Still they said no. Fine, ok. 7 days $1000 and 11 phone calls later, I finally picked my new key up this morning (Wednesday). When I went to start my car a few hours later, I couldn't. It WOULDNT START and the dash showed "key not found". I was also unable to use the keyless lock/unlock feature. I called and they were able to tell me how to start the car and said I would need to bring it back so they could check the programming. I went back a third time. Fifteen minutes later, the service employee Rudy R. brought my car back and said they had reprogrammed the key from "the bottom up" and it would work fine now. Previously, on my first visit I had been told by Brandon (Brenden?) that it would take 1-1.5 hours to program my key at a cost of $273. So, now Rudy was able to reprogram the key in 15 minutes?? Im sure they have some reason why this is so but at this point I feel completely jerked around. I never want to come back here. They second star I gave them as a rating is for having professional, cordial employees, a beautifully clean dealership and decent free coffee and sparkling water in the waiting area. To wrap up, my experience in dealing with this Pasadena Audi dealership and service center has been so frustrating, time consuming, costly and displeasing that I am sure I will never purchase an Audi again. My Dad also owned an Audi and had similar experiences in dealing with his Audi and local dealership. Its a really great car but not worth the hassle. read more

Don't bring your car here for service. These people couldn't give a fuck about it. Brought my better than showroom concourse condition condition car , the valet check-in guy at Service tosses the big magnetic plastic cone on top of the roof. Has the Service Advisor's name on it. Never seen anything like that. When I said hey bro, I don't want that on my roof. It's gonna scratch it. He goes well. It's magnetic. I go, yeah I don't want it on the roof and his little gangster reply is well that's policy. I can't do anything about policy and walks away. I promptly got in the car and left. Never bring my car here for service again. Too bad... We've been lifetime customers here. read more

Well, after reading the reviews on "The Arbi News", I must say that anothet sales person, besides Arbi, and finance lady helped me with my Q7. They were both extremely helpful and it was a pleasure buying a car from them. They made it easy and fast. However, I gave this lower rating because it's after the deal has been closed that my many calls and texts get avoided. It's been two months and I still can't get into my car's computer. It's like you need to take a class to figure out soo many features. And no one is calling me back. Not happy! read more

Beautiful, loaded with inventory dealership, with people who welcome you the minute you arrive. Everyone is so friendly, positive, well dressed, intelligent and attentive! So refreshing! I just bought a 2023 Q7 3.0 from Taylor. He found exactly what I was looking for, no stress, efficiently. Previously, I'd go to other places and they'd show me what they wanted me to buy. Or they'd leave me hanging because they didn't have it. Sometimes it took forever for someone to appear or call me back! Here, Taylor helped me stream line what I needed, then since it wasn't part of their inventory, he found it at another dealership and got it to Pasadena the same day! Every step of the way he'd see how I was doing, but not in a pushy way. He truly was interested in finding the right car for me. The finance manager was straight forward, knowledgeable and sharp! Never tried to push something on me that I didn't want. I'm so happy with this purchase, and I have a feeling I'll be coming back again and again to call this my one and only auto dealership!! And after looking at a slew of other luxury cars, Audi hands down checked the boxes for me! Check it out, you won't be disappointed!!! read more

Bonnie Zhao helped me a ton!! I cannot express how grateful I am for her expertise and assistance in my car purchase journey. She went above and beyond to help me navigate through my options, patiently guiding me to make an informed decision about the perfect car for me. Her knowledge and professionalism were evident from the moment I met her. She took the time to understand my needs and preferences, ensuring that I felt confident in my choice. Not only was she incredibly knowledgeable about the cars on the lot, but she also provided excellent insights that helped me make the right decision. Thank you Bonnie! read more

This review is specifically for the person/people responsible for scheduling services at Audi Pasadena. I called on Tuesday, May 27 at 12:30pm to service my car. There was not a single thing this woman could repeat back to me correctly. It wasn't even a matter of her not understanding the words coming out of my mouth. She sounded very preoccupied and would constantly be missing the last two letters of the four I would be saying. That part was slightly frustrating, but little did I know that was just the tip of the iceberg. Since I saw there were two addresses that came up for Audi Pasadena, I asked her to confirm which was the correct one I would need to go to. Since I did not receive a confirmation email as she said I would, I drove with confidence to the location she gave me only to find out that she gave me the wrong address. I realized I was not going to make it to my appointment on time so I called to let them know why I was running late. I was told my appointment would have to be rescheduled with a team member who would be reaching out to me. At this point I was upset, so I let the woman I was speaking with know why this happened and said I would like to speak to a manager about my poor customer service experience. She said someone would call me back, and surprise. NO ONE CALLED BACK. No missed calls and no voicemail. I have a strong suspicion I spoke with the same woman I scheduled with, but let's just say it wasn't. In that case Audi Pasadena, just so you can look it up, I called yesterday, May 28 at 10am. This is horrible customer service. Thank you so much for wasting my time. read more

Rusnak Audi is a great quality dealership with familiar staff. Daniel helped me find and close on a limited R8 RWS. Only 1 of 999 worldwide What I liked most was he was honest, responsive, and coordinated well with his team to help me find answers. He's not calling me every day or texting me on stuff I'm not interested in but he presented me with a unique opportunity and I came in and made a deal out of it! I test drove about 5 different cars before buying this one. Pros -Browse without feeling prowled Minimalist interior design makes the showroom easy to navigate and you won't leave fatigued -Nice little lounge with an espresso machine and TV -Staff is very courteous and actually very helpful finding you the right car -Price is right at or below market and warranty options are super affordable -Daniel was very transparent on what's readily available and what's coming in and he helped me weigh in my options -side note- I had an oil change that was done within an hour from drop of time / I asked Arnold if the service would be quick Cons -Limited on selection compared to other years -loaner cars are booked out a month in advance read more

Audi Pasadena - Daniel (DJ) left - Me (right) - Car Dealers Near Me - Pasadena, California

This review is for the service department. They are completely unresponsive, don't pick up any calls, and it is virtually impossible to schedule an appointment with them or get any information on the status of your vehicle when in their hands. Go elsewhere!! read more

I'll try to be as brief as possible in effort to help you NOT make the mistake i made. i brought in my A4 and told the technician - Christian - exactly what the problem was. he ran a diagnostic and said he "thinks" his recommendation would remedy the issue. it would take 3 days and cost $1,700 dollars. trusting they're "Audi" and therefore know their cars, i authorized the repair. 3 days later i picked up my car. 2 minutes after leaving the dealership my CHECK ENGINE LIGHT came on. i went directly back to audi. the service manager on duty - Daniel - ran a diagnostic and said he'd need to keep it over night. he also said, his technician should have run another diagnostic before releasing the car to me. he said he would "have a word" with the technician in the morning. the next day the same technician - Christian - called and said he "thinks" they identified the issue. the part cost $850 dollars but he would waive the labor fee for my inconvenience. you can imagine my frustration based on the fact the last time he "thought" their work would fix the problem, it cost me 17 hundred bucks. $1,700 bucks i apparently DID NOT have to spend since the repair didn't solve the problem. the next day a service manager - Jaime - gave me a 15% discount on the part and said he was "embarrassed" how his team had handled my repair. he gave me his card and asked that i please consider Rusnak in the future and to call him directly. i was very disappointed and extremely unimpressed that Rusnak Audi didn't know their vehicles better. read more

Pasadena Audi over promise, under deliver. The Service department of Audi is very bad compared to BMW's New Century at Alhambra. The receptionist of the Service department is rude when you request a loaner. I left messages to the advisor, but no return calls. I have to find another advisor to help. I felt strange as I didn't receive the text appointment confirmation. Indeed, I called many times for appointment confirmation with a loaner. The general line reception and service department lady kept kicking me around many many times. I called Henry Perez's direct line and he said a loaner car will be reserved for us on our appointment date. I got a voice message confirmation from Henry. It turned out we showed up and had no loaner car. First, Henry said he did not promise us because there was no computer record. And then he had the lady who is in charge of the loaner arrangement tell me the same thing. Until I replayed the voice message that Henry left to me. He was embarrassed. Henry used to be a nice person in the past. He was helpful. I guess, the company policy changed and restricted the use of loaner cars. Anyway, we didn't get what we planned for. Henry gave us the Uber ride. And he mentioned to us this time would be the last time to come for the service appointment. Sadly, we also purchased the extended 10 years repair program with them. I asked Henry how to cancel the repair program in the future, he suggests we cancel early if not, things would be very complicated. I feel like the dealership has so many excuses for not giving you the loaner car. When we purchased this car, I asked the sales very seriously about the loaner car. She said, Audi has a loaner car but needs to ask Henry for help every time. At that time, we were thinking to buy Audi A4 or BMW X3. We have a pleasant time with BMW New Century. We gave it a try anyway as we replaced our old Audi with this new Audi. But it was very difficult to get a car loaner with Pasadena Audi compared to BMW's New Century. The advisor at New Century told me that the company likes having customers driving its BMW cars around. It is their marketing strategy. Have the existing customers try the new model of cars, the company will have a higher chance to sell its new cars. For the past five years, I never got rejected to get a loaner car. The service team at NewCentury was always polite and helpful. The funny thing is when the AUDI advisor went through the job orders and had us sign on the document. He put a loaner car were offered to us today. I spotted that out instantly. He said that it doesn't cost us any money. Also, there is an item showing recalled parts. Verbally, he said to us he needs to check if there are any parts available for us. If not, they will do it next time. I doubt they will call us to replace it anyway because the invoice didn't state that. The invoice shows they have done the recall part. I don't understand what happened. I booked this appointment in advance. And they know we come for annual service and replace the recall part. How possible that the recall part is not available on the day we show up for a service appointment? The customer invoice shows they offered a loaner car and replaced the recalled part. Those are fake records. I told him, the fake statements show on my invoice just making you look good. Finally, the job order was adjusted. As a customer, I am very disappointed with this dealership. To be accurate, it should be Zero star. read more

We took our Q7 in for service and could not find anything to complain about, just superb service! We were very late to our appointment but they still took it in. Our service advisor took told us it would be ready the following day which they had informed us prior to when we made our appt. While we were speaking to our service advisor someone was checking out our tires, his name is Terry and he was super helpful and educated me quite a bit. He showed me the difference between all my tires (I thought he was trying to sell me something) but he really wasn't! He explained the difference between balancing and alignment. I mean I feel like he gave me a course on tires and am truly thankful. Everyone was great. Our car was ready when we went to pick it up. We checked out the very clean showroom while they brought it out. Such a great experience. read more

This review is all about Ana as customer service failed to provide assistance for me as customer. She just cut all my conversation and don't let me finish. I told her to let me continue my sentence but instead of letting me she just cut me all the way and I responded that thats not how customer service works. She replied back aggressively said well ma'am you don't need to tell me what to do. Wow shocking. And I asked her to connect me to another department and she replied back "who you wanna talk with " with yelling at me. Lol How she hired as customer service I don't get it. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Everything was done as promised and on time. Ian is wonderful and is on top of his game! He goes in and out of his way to explain everything and ensure the customer is happy. read more

It was my first time servicing my Audi. Got it serviced here. Had a great experience from check in to pick up and drop. Staff is very friendly and helpful. Brandon was my rep and he guided me pretty well through the process. I would recommend this location ! read more

they couldn't fix my check engine light over a full month. their technicians are lacking knowledge. and have no respect towards the ppl who need repairs. read more

Audi Pasadena - check engine light turns on right after they said they fixed everything. and guaranteed to maintain the car free of charge. - Car Dealers Near Me - Pasadena, California

I would like to provide an updated review based solely on my experience with one of the Audi Pasadena Managers. Initially, when we purchased our car we had nothing but problems. After I posted my original review about my experience with getting the run around from dealerships about the car issues, I finally was able to speak with Joseph Louie with Audi Pasadena. He assured me he would help resolve the problems with the car. We took the car to one of the local VW dealership only to find out we would have to pay additional cost to correct the battery problem. Since the car was recently purchased Louie stated he would have Audi expense the repairs. Well guess what? Today, I opened the mail and there was as a check for the full cost of repairs. Thank you Joseph Louie for the being a man of your word and turning our whole buying experience around. Great customer service on your behalf. read more

Audi Pasadena - Car - Car Dealers Near Me - Pasadena, California

I rarely leave reviews but 6 months later, I still regret coming here. I feel robbed and frankly I might have been taken advantage of, being a younger customer. I originally came in for check engine light, AC not working and a loud clanking sound. I understand old cars will have problems but I don't need that pointed out by the manager I was there when I bought it. My most frustrating problem was how not even a week later after spending a little over $5k just to fix the clanking sound and check engine light, the light turns on AGAIN. After reading some reviews, there seems to be a patternnnnNot to mention the first time I brought it in, I was sold under the promise the AC was working. So the second time we had to bring it in, we got quoted an insane amount for the AC AND quoted for another thing to fix for the light to go away. Right when we're about to leave, they discover it was a little leg from one of the parts that caused the light to come on. What a coincidental miracle. Anyway, included in the charges was an oil change that they supposedly did. That was back in the final week of September 2023. I work from home and from that day to now, I only drove it for 1.4k miles! We got a second opinion at another shop this week and discovered the oil is all burnt up. Audi, explain?! The only reason why I chose to come here was because I wanted to decrease the possibility of being taken advantage of anywhere else. Sure, you can say my review will "help improve your process" but I'm still left here feeling robbed. This review doesn't even include the condescending tone I experienced with the manager that left me in tears of frustration after trying to fight for what they sold me on regarding the AC. Audi Service Department- It is so bad, I want to give you a zero. But that's not possible so I give you, a 1 read more

I like to say that I'm very satisfied with the service that I get from the advisor Christian Pompa . I really recome this place for service. read more

Service could have been much more helpful but they just didn't care. We were traveling from Phoenix through Pasadena on our way to Santa Barbara when the transmission went out on ourAudi . We dropped it off at the dealer with very specific notes on the type of situation we were in and if they would please just run a scan on it and tell us what trouble codes come up to see if it was fixable while we were in town for 1 day. Of course they didn't and jacked around most of day without any empathy for our situation. So we just took it back and had it towed back to Phoenix where my reliable mechanic will look it over. Had Audi in Pasadena been more prompt and empathic, I would have certainly allowed them to repair it. However, they could have cared less about our urgent situation and took their sweet time to look it over. "Which they never did". Terrible customer service. read more

Look for Ian. He's very helpful. My car 2019 e-tron, start making noises and after driving for about half a mile, a 4-wheel drive malfunction on the dash came up. Towed my car here and I didn't get a loaner car at first. But with Ian's help, he was able to provide me a loaner a week after until my car was fixed. read more

My car was totaled a couple days ago and I was in need of a new car. This would be my first official car and I was nervous about what car I wanted. Audi had always caught my eye so I thought I'd pop into the shop to take a look. The moment I looked around Christian Yarber immediately walked over to provide his service. I was hesitant at first because I wasn't exactly sure what I was looking for so I didn't really know what the right questions to ask. I didn't want to seem uninformed. Christian made it very easy for me by narrowing it down to exactly what I wanted. I gave him the price range and the type of car I wanted and he was able to show me the different options. He provided me with alternatives and the deals he felt would be most beneficial. He was knowledgeable about the mechanics with the different models in Audi and was able to explain it to someone, like me, who is not knowledgeable about car mechanics. Once I decided on the car I wanted, he was able to sit down with me and go over the pricing and deals. Luckily my parent's were there as they were the powerhouse of the negotiations. We provided our asking price and Christian went out of his way, three times to be exact, to work it out the contract and make peace with everyone. It was definitely a tough battle, but I was able to walk home with a car right then and there. He was friendly, patient, knowledgeable, and overall spectacular with the sales. He made sure we were accommodated and made sure other customers were being attended as well! I'm very happy with purchase and will definitely come back in the future. He even made my dad consider walking home with another car haha. I will definitely be recommending him to my friends and family! Thank you again Christian for everything! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Mehran - Funny that you say we haven't been in contact because by my phone records I spent 14 minutes with you and your technicians on Feb. 13 where you continued to berate me and tell me that I was misinformed by the damage done to my car. You also said via voicemail that my car was all fixed and beautiful. Like I said, nothing from you is the truth! Then the next day, Feb. 14; I receive a call from Ramzi explaining that my car was still missing the ETron emblem and needed to be sent back to DC Autocraft. Like I said, your company website say that you pamper every car that comes into your shop as well as make the repairs promptly. Proof this isn't true by both you and your technicians. As I stated on the phone with you and your technicians on Feb. 13; you have the chance to be the hero but you continue to add salt to the wound with no solution! Before you open your mouth again, step back and see if you have the whole story before telling and writing false information! Thank you. Jason read more

Audi Pasadena - Spent 14 minutes talking to Mehran where he told me that I was misinformed.. - Car Dealers Near Me - Pasadena, California

Best dealership experience from the very moment my fiancé and I walked in. We were accommodated quickly and everyone was friendly. Special mention to Savag who helped me purchase my new Audi. Thank you! Audi Pasadena, you are amazing. I love my new car and your efficient and friendly service! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I requested a quote online and got to talked with Larry. He is very nice and friendly. Willing to prepare all the paperwork upfront and have the car ready right on next day. Though I arrived at the time dealer close, he still spent his time to finish up all the documents necessary until 9:30pm. What's an amazing saleman. Thank you for all the support Larry!! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I'm just going to write this review on every Audio dealership in Southern California because people should just look elsewhere for their cars. My family are multi generational Audi buyers. Since our 1980 Dark brown Audi 5000, either me, my mom, brother or sister have all had Audi's. Oftentimes 2-4 Audi's in the family at one time. Currently I just turned in my 2020 eTron lease because I lost my job and am going back to a 2nd car that I kept through the years, that's fully paid off. Before I turned in the Audi lease, I spent $3k making sure every scratch and imperfection was fixed before turning the car back in to Audi Pasadena. (I leased the car from Fletcher Orange County with a sales person named Chad who my family became close with, who actually tragically passed away). I turned my perfect eTron in with 24k miles on it (way less then I could have, as I was allowed 36k for 3 years) and less than a month later got a bill for over $1k for "Excess Wear and Tear"... I was and am floored. About a year ago I had to switch out two tires and put on tires that were rated "better" than the Audi issued tires. I am now being billed $1k to replace the tires that are ranked better quality then the Audi issued tires and still have plenty of tread on them. Audi is now a car company that scams people. Audi has gone from a creme de la creme company to a penny pincher scamming company using a loophole to get every penny out of loyal customers. I bet if I was leasing another Audi this would be overlooked but since I'm not they want to stick it to me. Sadly, no more Audi's. After 44 years of nonstop Audi purchasing/leasing. read more

Audi Rusnak Audi Pasadena is quite possibly the worst excuse of a dealership I have unfortunately come across. First of all it took me 3 attempts to get through to service by phone. Oh we are busy, sorry about that. 2 days later. I bring my R8 for it's very first service and I wait, then I wait some more. I requested a vehicle as I am usually accustomed to a vehicle while my car is in for a service. When I arrived I was told you didn't book a vehicle with your service. My response oh that's odd I was told it was first come first served when booking the vehicle in. Hence I made my appointment at 08:15, hoping to be one of the first ones to be served. I was told to wait. 35 mins later they finally had a car for me. The hours tick by and the time gets close to 18:00. I texted the technician. Do you think I will receive my car today? No was the response. The technician needs some more time. Was anyone going to let me know that? Poor comms. The day rolls into the next. No news. The time is now 15:00 on a Friday afternoon. I call the dealership. I spoke to the lady on reception. I asked to speak to the GM. He wasn't available. I asked to speak to the service manager. Not available either. I asked the lady if she could do 2 things for me. Have the GM call me and find out where my car was. 10 mins later I had my service advisor on the phone. They were ordering a part from Audi. I was welcome to pick up the car and return it when the part arrived. I wasn't planning on coming back. I told him to keep the car. I explained in usual circumstances one would expect much better communication. Regardless of the vehicle. I expected perhaps when one purchases a halo brand car, one would receive appropriate service. Just some simple communications. Unfortunately this wasn't to be the case. I explained to the service advisor my very simple needs and to keep the car until they solve the issue. My car was available on Tuesday and I drove it a short trip home. Fast forward to Saturday I hadn't driven the vehicle since I got it back from the service, I was driving my wife for our lunch appointment in Los Angeles. The car error warning light and message displayed. Oil overfilled. Drain oil. We turn back. I drop my wife at home and she gets an Uber to our lunch appointment and I head to Pasadena. On arrival I request the service manager. Not available. Do you have one? I ask for the GM. Not available. Guess he doesn't work weekends and he still hasn't called me. I ask for anyone in leadership. Yes! The foreman was there. On arrival he told me "oh Audi R8's are very sensitive with oil". I explained this wasn't my first V10. I knew what had happened, you see when I got home I checked the service record and the tech had only put 4 miles on the car. It hadn't been warmed up properly after the oil service, so this was a basic error. Overfilling oil can damage the cats as well. 20 mins of travel and 45 mins of waiting I finally get my car back. Foreman stated that it was indeed overfilled and He was sorry. He will address it with his tech and manager. No other remediation. Off you go. No one offered me any water or any further apologies. I missed my lunch with my wife and returned home thoroughly disappointed. In my opinion this dealership is simply interested in getting as many cars in and out the dealership as possible. It's a volume thing, it's a sausage machine to rinse money from people for the privilege of an Audi service stamp and a swanky shop floor. Unfortunately I see through that. Poor service, poor communication, poor quality control and rather indifferent leadership from my perspective. I'll be calling Audi US for their thoughts. Porsche DTLA and McLaren are so much better with their customer service. What a disaster. read more

Called four times over two weeks to get a service appointment for a recall. Was told each time that a service advisor would give me a call back. Nothing. The online appointment system is currently down for Pasadena and there is no way to make an appointment online. I was able to quickly make an appointment online at Audi downtown LA and will be doing business there. Awful. read more

Quality care and very informative. Honest and helpful! Thank you team for great service. My service advisor Arnold Diaz was exceptional and helped me to get my service done accurately per my expectations. Thank you read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I came by here a few days ago to have my roof rack looked at and Caesar did an amazing job! Very professional and he went out of his way to help me with a simple fix! Thank you! read more