I came to this dealership because it's closer to me and I wanted to purchase my leased car. I usually go to the Puente Hills location, but my last visit there was very disappointing. I really don't like dealing with overly pushy salespeople. I understand they want to sell, but they also need to respect what the customer wants. This location was straightforward, actually listened, and made sure I was happy and satisfied. Even though they're remodeling and the waiting area isn't the most comfortable, they still left a great impression. Mark was very helpful, and so was the Sales Manager, Art. Thank you again. read more

Quick, fast, professional service. They did exactly what they said they would do without any of of The peripheral stuff that happens T. Dealership that's focused on upselling. Professional Al and calm. If I buy a car from anywhere it will be here. Such a great experience! read more

I bought my daughter a car here at New Century Mazda; it was a good experience. Everything went relatively smooth, NO PRESSURE sales was a plus. Quick & painless. I recommend giving this place a shot!! Thank you John!! read more

Having owned a Mazda in the past, I was eager to be back in one due to their reliability, comfort, quality interiors. New Century Mazda is new on the block in Alhambra and currently under construction but still open for business. I contacted them regarding a 2025 Mazda 3 HB Carbon edition and I was connected with salesmen Thomas. Friendly, easy going and no pressure sales. If you are serious about buying a Mazda and or are interested in one give them a chance to earn your business. I don't want to butcher names but Thomas manager Milan I believe it was, is good to deal with as well. Milan is professional and straight forward, no sales gimmicks or shadiness. Love my new Mazda and I hope to deal with them again when the time comes for an upgrade. This review is strictly based on the sales office and Mazda from my experience , will update review when the time comes for service on the service department at this location read more

New Century Mazda - Old car and new car - Auto Repair Near Me - Alhambra, California

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This was a local dealer so I didn't have to do much traveling which made the whole experience much more convenient. Very nice interactions with all the people working there. My sales rep, Sean Lillard was great to work with. read more

New Century Mazda - 2020 Ford Fusion - Auto Repair Near Me - Alhambra, California

Overall experience with one claimed "manager". Gets 1 star to share with the dealership.Forgetful and contradicting. As for sales. 5 stars go exclusively to Jesus and Diego. If you should do what I did then ask for either and ask who it is they will need to get a deal approved by. Cross all "T's" and dot all "I's". Document everything through email only. No verbal correspondence it will be contraticted. Even with written documentation said claimed " manager" will deny or dispute even that. Prices some of the best. I base that it on short changing the customer at the finish line to make up the difference, my opinion. They were the closest dealer with the vehicle in stock. Transaction should have been a slam dunk. Only slammed. Should have opted for the a longer drive. Much more driving but much less aggrevation. As I continued doing their job over the following days. The $225 Black Lug Nuts & Locks as individual options on window sticker were not installed onto wheels but left in a box. Dealer's responsibility to install or at least confer on what to do was neglected. Dealer final vehicle check list not completed and found in glove box left blank and unsigned. More dealer neglect.Tire PSI inconsistent in the 4 tires varying between 55 and 60 PSI. Something done to prevent flat spots during shipping. Dealers responsibility to correct to proper psi before delivery not done. A liability and safety issue. More dealer neglect and an issue to be fowarded to corporate. Inquired about SD Card 3 times to "manager" prior to delivery. No response no follow up. Stalled reply until after delivery. Was told to me should be in manual in pouch. No card found and ultimately denied I ever had it coming. My opinion is a disregard for customer satisfaction and safety. Car sold, customer forgotten, who's next attitude. Owner and/or a responsible manager unable to extend the courtesy of any follow up communication to discuss the issues. read more

Dealt with a few of the sales people, but ended up buying from Michael. He was consistent in giving me the information I needed and making sure I got what I was looking for in my new CX70. I was shocked that he did NOT push any of the unnecessary add ons, only suggesting the super affordable extended warranty and the GAP since I didn't leave a down payment. They did take a bit long to get the car cleaned up, but they did bring up an issue (I bought a "used car" only had 315 miles) with a system in the car, but made sure I had an appointment with a loaner for the following weekend. As of now, I have ZERO complaints and would 100% recommend going to New Century Mazda! read more

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Traumatizing Experience - Please Be Cautious I came here after reading glowing reviews about how the staff aren't pushy, don't use gimmicks, and treat customers with respect. Unfortunately, my experience was the total opposite. I was clear from the start: I was just there for a test drive and wanted to compare other models before making a decision. I actually liked the car, but I wanted to do my due diligence. That's when things got weird. A sales manager physically put himself between me and the exit. I've never had anything like that happen in any retail or sales experience. It felt manipulative and intimidating. Then came the follow-up calls. The associate who helped me called later that day. When I told him I chose a different vehicle, he wouldn't let me off the phone. When I finally said I needed to go, he just hung up--no goodbye, no professionalism. The next day, I ignored a call from the dealership. A minute later, I got a text from the rep that said: "Wow." Passive-aggressive much? I never agreed to be contacted like that, and that kind of attitude is not okay--especially over text. I understand that not every customer is going to buy a car. But how you treat someone after they say "no" speaks volumes. This experience completely turned me off--not just from this dealership, but from the brand. TL;DR: Pushy sales tactics, guilt-tripping, unprofessional follow-ups, and a literal physical block at the exit. Don't fall for the "we're low-pressure" narrative. Also: Don't sit down anywhere you can't see the door. read more

I went into New Century Mazda with a general idea of what I wanted, but I did not have every detail figured out. Thomas was the person who truly brought that vision to life. From the moment we started talking, he was honest, direct, and incredibly genuine. He never once tried to upsell me or make the price go up for something that I did not actually need. Instead, he patiently walked me through my options, explained the differences clearly, and helped me think through what would realistically fit my needs, lifestyle, and budget. What really stood out to me was that Thomas did not treat me like just another sale. He treated me like a person whose trust mattered. He answered every question thoughtfully and never rushed me, which made the entire experience feel calm and stress free. His approach felt grounded in integrity and doing what is truly best for the customer, not just what looks good on paper. That is rare in the car buying world and something I sincerely appreciated. Because of my experience working with Thomas, I now confidently recommend New Century Mazda as a whole to friends and family who are looking for a new car. I feel genuinely comfortable saying that Thomas is someone I can trust with any future car purchase. He will without a doubt be my go to dealer when the time comes for my next vehicle. If you are nervous about buying a car or just want to work with someone honest, knowledgeable, and respectful, I highly recommend asking for Thomas. read more

The overall vibe was that they were trying to take advantage of me as a young woman. They thought they could pull a fast one on me and I would believe it... No. I let them know I was really just there to test drive as I was doing research on which car I wanted, but they were really trying to get me to buy. It felt scary at one point like I wouldn't be able to leave. I finally I got fed up and told them I was leaving because I was hungry and tired. I stood up and then the manager told my boyfriend to "feed me" because I "it looked like I needed it" in such a weird tone. Idk... I bought my Mazda somewhere else though so it worked out well I guess. read more

I'm happy with the car I purchased, but everything that came after has been an absolute nightmare. I was forced to pay $1,600 for Karr Security, only to find out three months later from Karr themselves that my car isn't even compatible with the system. Since then, I have been desperately trying to reach someone at the dealership -- anyone -- to get this resolved. Every time I call, I get routed into the same useless system that promises a text follow-up but never actually replies. Some salespeople were polite, but my last interaction was the final straw. I explained, once again, how I keep getting nowhere, and the salesperson was unbelievably rude -- telling me, "There's nothing I can do, so tell me what you want to do -- get transferred or not." I chose to be transferred, and of course, it went straight to a busy signal. I called back again, just to ask what hours the manager I needed was in, and the same salesperson answered. His response? "I don't know. Some days he comes in and some days he doesn't." Completely unhelpful and dismissive. This dealership clearly does not care once they have your money. The lack of communication, accountability, and basic respect has been shocking. I regret ever stepping foot here. I would not recommend this place to anyone. *(Except salesman Thomas Vong, he was always kind, respectful, and helpful) read more

If you are looking to buy a Mazda and already have a car in mind, contact Thomas Vong. He's a great sales man, and incredibly professional. Came back a few months later to get a cargo rack, and he's just 100! 10/10 service! Great guy! read more

New Century Mazda - Auto Repair Near Me - Alhambra, California

This review is of the dealership as it is now while under construction. Don't come here. Nobody works here and you literally can't get anyone to show you a car. read more

Finally, the car market is stabilizing from the chip shortages in 2021 and 2022. Dealers are able to offer more discounts and it's becoming more of a buyer's market. I decided that the time to buy was now and to stop driving my old Mazda (poor car) as my wife liked to call it lol. I was actually talking to two other Mazda dealers before Tommy from New Century called me to stop by. Originally, I was doubtful if they could provide me a good deal on a new cx-5. However, they were very competitive on the pricing and I ended up buying that same day. Most of their new inventory is in a separate storage lot as they are currently building a brand new facility there. I really appreciated Tommy walking to pick up the car on a hot summer day. They also accepted my 2007 Mazda with 255k miles for a trade in that had some issues. After some negotiation, we finally agreed on a deal and I bought a new 2024 Mazda CX5 Premium! I also got 0% APR financing for 36 months which was nice. If you're looking for a new or new used car, I'd definitely recommend seeing what they could do for you. Tommy was very helpful and professional in answering all my questions and fulfilling my personal requests such as providing a bow for the car since this was an early birthday gift to myself. Thanks to Jorge and Shady also for their assistance in completing the paperwork. I will be back for servicing and can't wait to see the new building once it is built! read more

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I went there to see their used Electric Cars. All sold out. Mark was the sales person who was working with me. He is very knowledgeable about Tesla and was very helpful even though they sold the Tesla I was looking for. They don't have enough parking space so the have to sell their cars fast. They cannot process the 4k used ev credit at their store read more

My service adviser was professional and provided great communication. Unfortunately, the service techs were not careful and downright careless. I had my rearview camera replaced and they left a loose screw inside my rear door/hatch. You can hear it roll when I open the hatch. My car was also freshly washed and detailed before my visit so it was super obvious when I had my car returned dirty. Black fingerprints on the doors, rear hatch, and interior. Skip this dealer if you want quality service, especially if you are paying for your service, skip this dealer. read more

So happy with my experience!! To be honest, I usually hate car dealerships. New Century Mazda was the least "dealery" dealership I've ever been to. Tommy was incredible and worked with me and my budget to get me into the car I came for. Jeremy is a national treasure and Jorge helped pull it all together. Such a great team. A painless experience and let me tell you, I am SO happy in my new (to me) CX-5! If you're looking for a Mazda, come here first. read more

This dealership made some of the most dishonest moves I've ever seen a business do. Avoid. TLDR, they: -Raised the previous offer by ~2500 in one afternoon -Hid the salesperson that made that offer in an office and told us he wasn't there -Faked a KBB trade-in value evaluation -Said the previous offer was only verbal, not on paper, so they won't honor the offer At first things seemed smooth: our salesperson was Daniel, who was eager to help, let us test drove the car and quickly evaluated our trade-in ($2000). He then offered a ~1000 discount on the asking price of 25000. We thought it was a good deal, but went to another dealership for comparisons. After seeing the other car, we decided to buy the Outback at Century Mazda, but when we returned a couple of hours later, another salesperson, Thomas, said Daniel went somewhere else. He then pulled up some numbers, and said my trade-in is now worth $750, and offered us the original price of 25000 for the Outback. We asked for Daniel, but Thomas said he wasn't back yet. Then, after more waiting, Thomas said that our trade-in is now worth 1000. We went to the manager to tell them that this is unacceptable, only to find Daniel sitting with the managers. We asked the manager, Shadi, what happened to our previous offer, and he said that he knew nothing about the previous offer, then pulled up a "KBB" evaluation PDF on the trade in that says 750. I had a KBB instant offer a month ago that shows the car was worth 1800. When I asked to see where did the evaluation actually came from, he showed us this website that is not KBB. Then he said that my car depreciated by half in a month, and said the website he used was KBB because of a small logo on the site. I made him to make a KBB evaluation on the actual website, and the car was valued at ~1500. Then he went on saying "Daniel's previous offer was not on paper, so it doesn't count", and so on and so forth, and we left without buying the car, having wasted about five hours there. We made sure to tell them that this is a disgusting way to do business. It is sad to see that this dishonest business have such good reviews on Google and Yelp (which is why we chose to visit). I also posted this review on Google. Daniel seemed nice, but the two managers, Shadi and Jorge, are sleazy to the bones. read more

Israel is the absolute man! The most genuine car salesman you'll come across. I contacted over 10 dealers for pricing, and Israel's was the best. When I showed up, he played no games and immediately pulled out the invoice for the price and financing terms that we had agreed on over email/phone. I actually went to Browning Mazda before New Century. I had agreed on a price with them too, and they played all sorts of games with me when I showed up around warranties and financing. They wanted to finance me at 9% for a 800 credit score LOL. Walked out and went straight to New Century. Night and day experience. Can't recommend Israel enough. He put in hard work every step of the way - cleaning the car, putting the plates on, etc. Hopefully this review drives sales his way. Give him a raise! read more

Proud owner here of a new CX30, thanks to Briana, Ali and Jeremy. Between Costco auto, loyalty and their generosity with my trade in, they basically gifted me with this car. Easy and smooth transaction. Absolutely no haggling or upsell. I'm switching from Honda to Mazda from now on just bc of the team here. Thank you guys! read more

New Century Mazda - Auto Repair Near Me - Alhambra, California

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Was sad when Mazda moved out of the Alhambra location but so glad it came back! Always friendly service at this location and I like how they don't try to push for expensive upgrades/maintenance unless necessary. Good music in the lobby while waiting. This last visit I took my car in hoping I'd be on the maintenance package still but wasn't but they helped me out and gave advice moving forward on the next couple of visits. 10/10 Would recommend this place for service. read more

On 09/30/24 Bad experience with this location. This is the second time that I have done service due here. I was disappointed with the staff service her name Karem. When I make sure with her about what service is due today include, She tries to answer me quickly and wants to finish the conversation. She said they do oil changes, oil filters, fill all liquid, and tire rotation because I have a service plan with Mazda. I waited 2 hours a long time more than usual. She said they were short of staff. That's fine. When I asked to follow my car with the next person because Karem was taking a break his name was Jerry his attitude was so not welcome and talking to me like annoying. Finally, Karem sent a video about the inspection of my car today the video shows Juan explaining everything also the top of the windshield washer. When I come back home. I checked my car they didn't fill the windshield washer and didn't do tire rotation. It is so BAD that you guys unprofessional and not honest to customers. My car should finish for service in 45 min or 1 hour because you didn't do anything that it should be. No Worry I'll not come back for sure. Your location should provide great service and not lie to the customers, at least the customer comes back to do maintenance with you guys. And your staff can be don't want to talk too much to the customer whatever you guys want BUT your job should be complete and no problem too. That you know your showroom is look not reliable. I'm the own of Mazda CX-5. Napasorn K. read more

My wife and I recently bought a CX-90 PHEV from New Century and we had a really good experience. Not only did we get a great deal on our car but everyone from the General manager, to the Finance manager, and our sales rep (Thomas Vong), were truly very professional and stayed true to their word. They made the experience very easy and pleasant. No mark ups, no dealers asking price, and very straight forward. We love our suv and we can't thank the staff at New century enough. read more

New Century Mazda - Auto Repair Near Me - Alhambra, California

This is by far the best Mazda dealership in and around L.A. County you won't regret giving your business to when seeking a new vehicle and/or maintenance service on your existing Mazda. I've done both here and highly recommend this location over the others nearby. Daniel and Jorge in Sales and Mr. Hassanein in Finance all went the extra mile when I recently returned a lease and started another one. read more

Scheduled for a basic 11am service appointment, arrived at the location only to see a lot full of dirty unattended cars- I was told it would be a 2 plus hour wait, no thanks!!! They dropped the ball today, get it together service department. #Mazda6Touring read more

Standard service for my 2022 CX 5 was convenient as I live in the neighborhood. Service manager assured that the service would be complete and professional. It was far from that, as the video of my car was actually another vehicle, and the report of service was illegibly scribbled (by a tech?) My previous service appointments had been at Star in Glendale, which exceeded my expectations, so I'm disappointed that N C Mazda has failed. After contacting the dealer, I've not received a word, so I sent a message of complaint to Mazda Customer response. read more

Shout out to Jerry and the service team here. They are excellent! I've taken my Mazda here for regular service (oil change, tire rotation) as well as new brakes and higher milage services. I'm very happy with the quality of the work, the communication, and the customer service. I would recommend anyone with a Mazda to come here for service. read more

This is one of the easiest car buying experience I had. They have the exact spec of Miata I was looking for. Daniel gave me a good disount and made the entire process quick and easy. I highly recommend this dealership. read more

I had a great experience working with Tommy, Bryan, and Thomas! I felt that Bryan and Thomas answered all of my questions thoroughly and the whole New Century team really collaborated to ensure I was taken care of. I am happy with the experience from start to finish. I walked away with a great deal and felt no pressure. I just got what I needed, hassle free. I got the cx30 carbon trim and that thing is loaded, didn't hurt to get an amazing deal not offered in other dealerships as I browsed around. I would definitely recommend swinging by this new dealership that will work with you and treat you with VIP service. read more

Service departments always get the bad reviews as that's usually when we take the time to review any of them but this is not the case... As a female, taking your vehicle to the repair shop or the dealership is never easy, but JERRY and all the service department really, have made the experience of bringing my vehicles in for service or diagnostics or anything so much more pleasant and definitely changed my mind. I feel way more confident and comfortable trusting my vehicles to him and this dealership. He provides a level of communication that no other dealership has. read more

Justin (and the whole team: Ali, Cornell, Jeremy) were so helpful and attentive to our needs while purchasing a CPO Mazda CX-9. Very happy with the car, and the sales and aftercare support we've received. read more

My mom was in the market for a new car, she wanted a Mazda CX-5. We headed to New Century Mazda, because there inventory a had good assortment of CX-5 trim levels for us to check out. We had a really great experience. Omar, Lee and Brian walked my mom through all the CX-5's features and even helped us verify it would fit in her garage (she was worried about that as her garage and driveway is not that wide). I was really grateful for the care and courtesy Omar, Lee and Brian showed her. The purchasing process was smooth and she is very happy with her new CX-5. Thank you again guys. We look forward to saying hi when time comes to bring it back to New Century for it's regular maintenance. read more

New Century Mazda - Auto Repair Near Me - Alhambra, California

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I recently discovered New Century Mazda in Alhambra. I think they opened about 5 months ago. I took my car in for service, and I was pleasantly surprised at their customer service. I got an oil change and rear brakes. They were honest about what service my car needed and they had great customer service. I was having one of "those mornings" and after getting dropped off at my house I realized I left my house keys. I went back and they gladly dropped me back at home. After getting my breaks finish, I smelled a weird smell. I went back, no judgement and they explained how it's normal when you first get breaks done. They also explained things that are not normal. Well, they were right, after driving a bit more the smell went away. My advisor was Borys Chinchilla. And I forgot the two gentlemen that also dropped me off. Everyone was super friendly and helpful. They are in a temp bungalow while they build the new building. But definitely worth taking your car. The only I hope they include is service coupons. Before, I was driving to Glendale Mazda and I often received service coupons. read more

zero starts if i could! in the middle of a lawsuit bc they sold me a terrible disgusting car filthy and broken took 1 day for check engine light to come on . this staff is all a joke espexially brian rubio do not trust this man read more

Had an excellent experience working with Jorge, Thomas, Jeremy and the team at New Century. Got a great deal and was able to handle most paperwork in advance with zero surprises along the way. They even managed to get the exact car I wanted despite not having it on the lot at the time. A smooth, fast, and transparent process the whole way through. How car buying should be. read more

So happy there is a Mazda dealer again in Alhambra and Browning Mazda closed several years ago. Found out by accident while driving by on Main Street. Took my 2018 CX-5 in for service and they took great care of me. The service rep was friendly and I was in and out within 1.5 hours. The waiting area inside the trailer is roomy and comfortable. read more

I bought my Mazda CX5 in 2019 from a Mazda dealership in Alhambra thinking service events will be nearby. To my surprise that Mazda dealer closed in 2020 forcing me to drive to Glendale for scheduled service. Fast forward to 2023 driving down Main St I see a banner sign New Century Mazda now open for sales and service. I was stunned as the sign was on one of the many car lots on Main St. I dropped in and walked up the ramp of the temporary office asking about service for my car and made an appointment with Jerry C. for a week later. The service went very well. My car was completed as promised. It was just the normal 5k maintenance. It was performed at the BMW garage but the good thing, my car came back washed. I was told groundbreaking for their new permanent facility will begin in October. Thanks Mazda for bringing back a dealership to Alhambra. read more

Wanted to just start shopping after much research of the CX-50 and even Scotty Kilmer's reviews on YouTube. Went and signed up at Costco Dealer Program and immediately Daniel from New Century Mazda called me. Daniel and the whole team were honest and very professional. They had a car with the features we wanted, gave me a good trade in deal, 0% financing for 36 mos....all round gr8 experience. read more

After a bad experience at Toyota across the street I decided to stop by Mazda to see what they offer. I spoke to Daniel and he showed me the inventory and explained the features on the cars. I was slightly interested but not intending on buying a car at all ( never owned a Mazda before). I decided to check out some leasing and financing options. Shady the finance manager explained both options to me thoroughly and walked me through all the numbers. I ended up leasing a car the same night! What a team at new century! If you're in the market for a Mazda this is the place to go! Thank you new century!! read more

Justin, TJ, and Cornell really bent over backwards to get me my car. The model + trim + color I wanted was not in stock at their dealership. I told them without the exact car I'd be leaving with in stock for me to test drive there was no deal to be made. After a soft credit pull, they went out and grabbed one and had it ready for me to test drive the very next day. Thank you for the excellent customer service! read more