I have to say this car buying experience was a DREAM! As many of you have experienced buying a car from the dealership is such a hassle. From the aggressiveness of sales people to the long wait just to get into financing. Nichole has revolutionized that experience to make it as effortless as possible while maintaining 100% customer satisfaction. All I had to do was tell her my specifications and pretty much immediately she would send me pics and specs of the car. Even the financing was such a breeze. I can't thank Nichole enough for being so helpful and so responsive during the whole process. Every time I have a bought a vehicle from an actual dealership, I've never felt like I've got the best deal. However, with Nichole she always makes sure I am within my budget and come out top. I would 100% recommend her services to anyone in the market for a car. Thanks Nichole!!! read more

Personalized Auto Group - Used Car Dealers Near Me - Pasadena, California

Nichole made a usually lengthy purchasing process easy for the buyer. Going in to the process I knew what I did not want and my budget which nichole stuck during the process her communication and transparency was refreshing dealing with buying a new car. Will definitely be using this company again specifically Nichole. read more

Had to upgrade and once again never disappointed with the service of Nicole . I have used her once , twice and will continue to work with and trust her judgments she assisted with me with the purchase of my 2019 Chevy Traverse RS model. And I love it. She also assisted me with existing my current lease I was and made it hassle feee. Which was what I was so worried about. I will continue to refer my family and friends to Nicole for her services . Thanks again Nicole . Maddie , Jordan and Mommy love our new ride read more

I usually hate leaving reviews, but since Nichole is so good I'm leaving one. I asked her about getting a new truck and two days later I had the exact one I wanted. She's knowledgeable about vehicles and got me a great deal, and her response time is quick. When she delivered my truck, she showed me how to use all the features in it. Can't go wrong choosing them! read more

Personalized Auto Group - Used Car Dealers Near Me - Pasadena, California

I'd like to take some time to express my gratitude to Nicole. This is the second time that she has helped me with purchasing a car. Nicole is right on point!!! She goes beyond to get you what you want in a vehicle. She does all the work for you. I hate dealing with sales people. I do not have the patience for them, so Nicole does all the work so that you don't come out like a crazy person from the dealer. Since this is the second time that she has helped me, I've gotten to know her a bit. She's sweet, friendly, patient, knowledgeable, and most of all at the end of your purchase you feel that you've gained a friend. Thank you Nicole for reducing my headaches and for my beautiful cars. Love ya! read more

PAG was terrific, especially Arman who is an expert when it comes to cars and mechanics. He immediately earned my trust with his superb knowledge about the Mini Cooper I ended up buying. Not only that, he personally drove and delivered the car to my home during rush traffic, and on his anniversary no less. Great job Arman and team. read more

Nichole made my experience with purchasing my new car effortless. She is very helpful, experienced and extremely knowledgeable in her field of work, which made the process very efficient, as I'm very specific with details. I'm more than satisfied with my purchase all thanks to her! read more

Nichole made my experience so pleasant. I was very nervous to buy my first car, but she was very helpful with explaining the process and getting me a great deal! I am in love with my car. read more

Having three small children, the thought of even going to a dealership to buy a new car seemed to be too daunting of a task. The last thing I wanted to do was to try to negotiate a deal with a salesman in a small room while each of my kids take turns having their meltdowns. Nichole made the whole process of buying a car so fast and easy. She laid out all of our options and gave us her honest advice.She was able to give us an awesome deal and even took the time to personally deliver our new car to us! I don't see why anyone would not want to go her if your in the market to buy a car. read more

when my darling 12-yr-old car decided it was time to retire, i was referred to nichole as a resource to help me understand my options for getting a new car. this was an unexpected decision i needed to make so i went into it with zero perspective or direction. but from the very beginning, nichole offered a wealth of knowledge about various cars as well as the general auto industry. i am completely unfamiliar with any of it so i had a bunch of questions but she was always available to chat and help me understand how it all worked. i really wanted a tahoe but it was way out of budget. so then i started exploring all sorts of other things from camrys to volvos to subarus to jeeps. then one day on a whim, i decided to test drive an audi q5. pointless, really, as i knew there was no way i could afford it. but of course, i fell in love instantly -- primarily because the seats were the most comfortable and the gas pedal best fit the way i drive. and then of course because it's safe, gorgeous, & mountain-ready. so i sent nichole my budget and my preferences on all the cars i was interested in, with the q5 as my top choice. i knew it was a long shot but submitted it anyway.....just in case. she emailed her network of 200+ dealers with my wishlist and responses started coming in with their availability. the initial ones on the audi were coming in over budget so i figured it wasn't gonna happen and i was deciding between jeep and subaru. then a few hours later, she texted me excitedly saying a dealership in riverside had my exact build! my build was hard to find because i didn't want all the crazy bells and whistles. i just wanted the base model with just a couple little things -- coming from a 2006 literally everything that i thought was fancy has now become standard haha. but most of what was available was like mega fancy aka $$$. so when this one came through i jumped on it! AND she was able to get deals and rebates totaling $5k off msrp! ultimately she comparison shops on my behalf & gets the best deal not only because of visibility to way more, but because of her relationships w all the dealerships. so i submitted my credit app. she said it would take 24-48 hours for review, but i was approved in 3 hours, and she said she could deliver the car by noon the following day -- only 24 hours after i sent my wishlist over! so the next day she arrived with 2 guys from the dealership and they spent an hour walking me through the paperwork and all of the car's features and buttons. and as if this weren't enough, she also helped me find a wholesaler to sell my other car to -- they matched carmax's offer and picked it up from my home. honestly the best most painless experience ever! i work in an industry where guest experience is of utmost importance so i have super high standards for those in the business of making life easier for others. nichole is literally one of the very few that has absolutely blown me away with her level of service. i've referred her to everyone i know and will never again enter the world of car buying without her! read more

Personalized Auto Group - Used Car Dealers Near Me - Pasadena, California

Jimmy got us the exact car we wanted in less than 24 hours after a horrible experience with the dealer. No games, no hidden fees or add ons. The customer service is impeccable; so refreshing to deal with someone like Jimmy. read more

Jimmy came highly recommended and exceeded my expectations. He helped me get the best financial deal possible for my car, and guided me thru the whole process. I can't wait until I need to purchase another vehicle, he will be my first and only call. read more

Nic did all the leg work. I'll never buy or lease a car any other way from now on. Not having to hassle with car salesmen was a major plus for me. And they delivered my truck to me. I never had to leave my home. read more

I had a great experience buying my BMW from PAG. I have bought cars from big dealerships before and never had the excellent treatment these guys gave me. They were fast, reliable, clear, and even helped me find the best auto loan rates with credit unions. I will 100% come back to buy my next car from them. read more

Starting the process of getting a new car can be stressful sometimes overwhelming but Nichole was AWESOME!! She is full of knowledge of the car industry and also very passionate about her job and her clients. Best car experience ever. Even having the car delivered felt amazing. VIP service. Moving forward i will never step foot in a car dealership, will only go through Nichole. Highly recommend anyone who is looking for a new used lease or purchase of a vehicle to go through Nichole. (she will even take a picture of you with a Big Cute Bow on the car =) Thanks for all your hard work Nichole ! read more

Nichole Dela Cruz is one tireless go-getter. She was completely amazing in getting me the best deal I could have on my new car - 2018 4Runner TRD Off Road Premium Black. I was looking for a pretty rare vehicle that dealers mark up high cuz they know the demand is high. I would've had to do so much work to get it done, and before finding Nichole I had already called more than a dozens dealers with no luck. A friend referred me to Nichole and within 24 hours and a few texts later, it was a done deal. Almost felt effortless! read more

Nicole was a very helpful person. I told her what I wanted, and not only did she get it but she made sure it was at the monthly payment I could do. On top of that, she was able to get my daughter to co-sign on her 1st car purchase! Best car deal I've ever made! If a good deal is what you're looking for, PAG is your best bet! Nicole, thank you for taking care of my family! read more

We cannot thank Nichole enough for going above and beyond for helping us get the ride we really wanted. She took the time and effort to find the exact make, model, color and price we were asking for. Nichole was easy to talk to and had definitely made our car shopping experience super easy. That gave us some peace of mind! She also delivered our new car to wherever we were at- awesome! We have been highly recommending her to all of our friends and family! Her passion for this job truly shows in her work. read more

Nicole was the best! My car was totaled from a hit and run and she literally had a new car to me within the week. A month later my daughter got her car from her. And the next month my other daughter got her car from her as well! I will always come to Nicole for my cars from now on! She is so nice and professional and really great at what she does!! :) Thank you ni read more

Personalized Auto Group - Used Car Dealers Near Me - Pasadena, California

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Nichole was amazing. She helped us as first time leasers understand the process, but also broke it down in terms we could get. She also jumped through hoops to help us get everything in order (being international leasers). Thanks again to you Nichole, and we will surely recommend you to anyone we come across in need of a vehicle. read more

Arman was so helpful with getting us the best deal on my new car. I highly recommend working with this company because they make sure to take good care of you through the whole process! read more

I've known Jimmy and his team for over 10 years. I find it reassuring that the same employees I met back then at PAG are still with the outfit. They have sold me a few used cars and new cars and I have always been treated fairly. I can also speak for friends and family who have bought their cars at PAG. I've heard only positive reports. I've been buying cars around LA for about 40 years and I can say with certainty that Jimmy and his team have made the process far more effortless and worry free. I call with the model and features I want and they deliver, and pick up after I'm ready for a new car. If you're looking for honesty and people who care about the deals they make you're in the right place! read more

If you guys need a used car don't go anywhere else besides personalized auto group. When you go here for sure talk to Arman he will get you the best deal in town and will get the correct car for you. Arman literally knows so much about cars it's unbelievable he answered every question. The process was so easy I test drove the car said I want it went to the bank and I came back the paperwork was ready. Not to mention he paid me top dollar for my trade in. The signing took 15 minutes and I was out of there. I will definitely recommend this dealership to anyone for a brand new car or a used. read more

Do yourself a favor and let Nichole work her magic for you! I just had a baby and my current car was just not cutting it as a family-mobile. I still had a few months left on my lease, but Nichole helped do all the footwork of leasing my new Subaru, and arranged the inspections & helped me get rid of my old car. I never once had to step foot inside a dealership. She got me a much better deal than anyone else was quoting, and even delivered my car to my work during my lunch break! She made this seemingly daunting experience much less stressful than I anticipated. A few months later, she helped my husband end his lease and enter a new one with his Tacoma. We practically leased our cars via text message conversations lol. Now we're both rolling around in our baby-mobiles comfortably. Thank you Nichole! You rule. I'll be sending my friends/family your way read more

Joe delivered excellent service from the time I called in, inquired about a vehicle and came to purchase it a few days later. They were very open and honest about the trunk latch that was broken and Arman ordered a brand new piece and shipped it to my house. The process was quick and painless. I highly recommend this auto group in terms of getting what you pay for! read more

Joe was my car salesman, he is one of the most incredible salesman I have ever met. His quality of service is second to none. He was so courteous and informative that when I am ready to buy a car it will be from him. His service just blew my mind, I would give him 6 stars if I could because of his connection he makes with customers. I would definitely refer all my family and friends and anybody looking to buy a car to Joe, because he is that good. Peter read more

My husband and I wanted to purchase the Audi Q7 for our growing family, so we did our research and initially went to a car dealership to test drive the car and make a deal. However, we left, feeling unsatisfied with the deal they were offering. A friend recommended Nichole to us, & going with her was the best decision ever! We told Nichole exactly the kind of car we wanted with our must-haves and our budget, and of course, there was only 1 available, but Nichole was able to find the car for us! The suv had a higher sticker price than the car we looked at at the dealership, but she was able to negotiate a much lower price for us at the lowest APR. Mind you, we also did our own research prior to talking to Nichole so I was very familiar with the inventory available and APRs being offered. When it came to financing, we weren't bombarded with additional sales offers like we would've experienced at the dealership. The whole process was so easy and convenient. Nichole even delivered our new Audi to our home! I trusted Nichole from the get-go, she was honest and gave me direct/no BS answers!! We're looking forward to working with her again when my husband buys his next car! read more

I am more than satisfied by using personalized auto group in Pasadena they found my car exactly what I wanted. Nichole found my car and it was exactly what I wanted and what I had requested I was very surprised as she made things happen so quickly and so smoothly. once I arrived to pick it up my wonderful representative Nichole had a beautiful gold bow on the car and had all the paperwork ready for me to sign. and she was extremely professional, very knowledgeable about her work I can tell that she has been in the industry for a very long time and I felt very comfortable dealing with someone that I had such expertise. I highly recommend them please use them they are the best. Thank you so much for helping me get my dream LEXUS read more

I came here last week looking to buy a Kia Optima and was absolutely amazed at how great the service was here. Arman was the best car dealer I have ever came in contact with no doubt, he is so helpful in every way possible and is always available for any questions or concerns. I am so glad I came here to purchase my car, I would recommend this to anybody looking to buy a new or used car, they sell both on their lot. You will not be disappointed with anything here. Make sure you ask for Arman when making an appointment or just walking in, he will make sure he sets you up with the best car possible. read more

Nichole and Yvette are awesome. I call her on a Sunday to ask about a truck. on Monday she had track down the truck and Tuesday found me a back up truck. They went above and beyond for me as well as my brother for his Lexus. These girls are good at what they do. GO TO THEM FOR ANY CAR NEEDS!!! you will not be disappointed. From start to finish, 6 days to get my truck and they brought it to me!! Never go to a stealership again. They did all the leg work. thank you seriously both of you.. read more

Arman and Joe are so helpful and honest dealers. I got good car and helped with processing getting approved. Good cars and very good condition. I had no trouble with it. Very trustworthy dealers. Very helpful I recommended highly rated no pressure no problem read more

I purchased my first used car here, and they made it a super easy, but very informative, process. Unlike most of the used car dealerships I had been to, they were extremely professional and knowledgeable. Especially Nichole De La Cruz, who was my very helpful associate. I highly recommend this place for anyone looking to purchase a used car for a very reasonable price. read more

We just purchased a Ram 1500 Eco-diesel. Customer service is awesome ask for Arman who was very friendly and helpful without pressure! We're extremely happy with the sales portion of this transaction as I've never bought a car as smoothly and easily as we did today. read more

Nicole is the greatest!!! I had to get a car for my 91 year old dad since his car was totaled in an accident that wasn't his fault. Nicole was able to get the car that we wanted and brought it to their house with a full tank within a couple days. She was able to work with his credit union so that he didn't have to leave the house in this crazy "stay at home" situation with the corona virus going on right now. I have bought a few cars myself within the last few years before I got a recommendation about Nicole. I will never go that route by myself again and will be using Nicole from now on. It makes getting a car now easy. She makes sure that the dealer doesn't try to add things that you don't want or need and saves countless hours at the dealer. You will not be disappointed with her service. She explained everything that my dad was signing. I wish that I could give her a huge hug but with social distancing it's not possible right now but if I ever see her again that is the first thing that I'll do! read more

Nichole is great! Not only does she get the exact vehicle you want, but she makes the process fast and super easy. I definitely recommend her to anyone looking to get a car. She got myself and practically my whole family into the cars we wanted!!! read more

My representative from PAG was Nichole who delivered! She promptly found the car I wanted; she was extremely knowledgeable & helpful answering ALL questions. She was patient and pleasant throughout. She truly went above & beyond. Nichole, your help was truly appreciated. THANK YOU! read more

I worked with Arman on getting a new car while also finding a buyer for my existing car. Arman made the process painless and easy, even going so far as to drive the new car out to my office (almost an hour and a half with traffic) to save me a trip back up to Pasadena. I'd gladly use them when it's time to find my next car. read more

We have talk to many of companies before coming to personalized auto group. The guys here are helpful,honest and not pushy. We are so happy with Arman. He was helpful and very knowledgeable about our BMW 335i. This was a great experience. read more

Jimmy and his team are the best - it doesn't get any better than this! They truly live up to the name of the company; personalized and honest service that is practically unheard of. We have leased 2 cars through them and the service is consistently FIRST CLASS. Professional, friendly, warm, buttoned down - simply put: EXPERTS. Jimmy got us the exact cars we wanted, found us the best packages available, and made everything SO EASY for us. When we first moved to LA years ago and had no credit score, Jimmy figured a way to help us get the lease. He's so resourceful and experienced - he's got a solution for everything, which he handles with such grace and ease. When we needed to move to another state and get rid of the car, he took care of it and he even got someone from his team to pick up the car AND send us to LAX. Today, we literally just moved back to LA and Jimmy had someone waiting for us at the airport, dropped us off at our hotel where our brand new car was waiting for us. All it took was a few phone calls with Jimmy and within a couple of weeks, it was all sorted. Jimmy is seriously a magician/ninja of auto. He just gets it and takes what he does seriously and sincerely because he believes in helping people. I highly highly recommend him! read more

Today marked the day of my first car purchase and I will say that I have had the BEST EXPERIENCE possible with Nichole and Personalized Auto Group. I love how Nichole made this whole process easy and hasty. I will purchase my future cars with them! read more