Worst dealership experience ever. I've been trying to reach someone since the moment they opened this morning and have left multiple messages for service advisors, the service manager, and even the GM. Not a single call back, not even basic courtesy. It's clear this place has absolutely no concern for their clients. Stay away from this dealership -- they do not know how to run a business. I will be escalating this further and contacting General motors directly read more

I got my new Escalade today. It was the best experience from start to finish. Cham was an absolute pleasure to work with and went above and beyond! His manager Jonathan was wonderful too. I would recommend Cadillac Pasadena to everyone! read more

Called to order a part and have my DTS serviced. I have a wiring issue with my output wiring harness to my speed sensor. My first call was transferred to parts department and they told me my part was in Michigan and they'd need to order it. I got Transferred back to service department to set up an appointment, yet service person went to lunch. Service Rep. Called me back an hour later and had me speak with a mechanic to make sure part was available. They said that was untrue about the wiring harness and they can't do the repair. I asked could they repair my vehicle with aftermarket or redo the wiring they said - "No". They didn't want to help me at all - zero effort to offer a solution to fix my issue. So by my assessment of Cadillac is this, Dealerships DO NOT want to work on vehicles that they represent & sell. That says a lot about the Brand. Was everyone I spoke with polite and professional- YES Very much so, but by their avoidance of service says a lot about the product & their honesty. I will Never do business with a dishonest car dealership or repair shop. Kinda stinks really hurts my perception of Cadillac. read more

It is an early raining morning, Yes, and i thought about it because of the driving, but I am glad I finally brought my Escalade for a check up, and I have to say the entire team Here at the Cadillac Pasadena are unbelievable helpful team, from the lady who is greeting at the door till who is attentively taking all information of my veh I highly recommend you this location for all your Cadillac vehicles needs read more

Cadillac Pasadena - Lobby waiting area ;) - Car Dealers Near Me - Pasadena, California

While the salesmen that I worked with was very kind and helpful, my experience with the service department has been terrible. After only owning the car (a 2025 Escalade IQ) for a little over a month and only about 65 miles on the car I had to bring the car in for service and they had my car for over two weeks. They were very non-communicative and I constantly had to call myself to get updates and one time they said that the car was ready but when I called to confirm they said that was incorrect. Luckily I hadn't gotten in a car to head to pick up my car, but that is not the right way to handle business. Even still the receptionist who took the call was not helpful and couldn't give me answers and told me to call the next day because the service manager that took my vehicle in was not working and she would be the only one with answers. That's ridiculous, as someone on your team should be able to answer your customers questions. They have placed blame on the fact they are under construction, but that doesn't excuse it. If you can't do the work in a high quality manner don't be open and taking business. Would never recommend them in the state they are in now and hope that things improve soon. They reached out asking to talk but I don't want to talk to them because it is all lip service because I've been told this numerous times and nothing was done to make me feel better. I even suggested giving the car back for what I paid for, since I had barely driven the car and because I was so dissatisfied but was told they wouldn't do that. There's nothing that can be said or done at this point in my view to change my opinion of Cadillac Pasadena. read more

pulled into dealer at 3:05 and no one came out so I walked inside and they told me someone would be right with me. waited outside for 10 minutes no one,then a salesperson walked by and asked if I had been helped? Again I was told someone would be right with me waited another 10 minutes no one. So I left and will go to another dealer. read more

Very disappointed in this place. I came in over the weekend and see a LYRIQ. We met with a sales person Gema, and she showed us the vehicle. She insisted it didn't have tow capacity and said the manager would call me Monday to search inventory across the country. No call. I emailed and text her (she gave me personal cell) to follow up, no answer. I put in two separate requests to this location for a custom build. No calls. Finally spoke to the sales manager will on Wednesday. The car did have tow capacity, and was now sold. Will was helpful with how to prepare my trade in however, which was great. Went to the Beverly Hills location and left with the LYRIQ I wanted today. Quick, simple, and knowledgeable about the vehicle. A lost opportunity and disappointment because I live in Pasadena and could have received a rebate for buying at this location. Oh well! read more

I typically call the West Covina Cadillac dealership. However since I was around the area I called this location and the rep Yesenia I spoke with was so very patient with me and my millions of questions I had. She was so helpful and calmed my nerves down about my situation. I really appreciate it when businesses have nice people read more

Arman is best sales man he's very helpful and organized and he helped me a lot I purchased my 2023 Cadillac Escalade and he s very nice sales man Thank you arman read more

Review is a few months old, but was recently reminded I needed to leave this long over due review. Loving my 2023 Escalade with all the bells and whistles. My favorite is the steering wheel warmer and the night vision. All though this isn't my daily driver it's perfect for long trips. The truck is absolutely epic and smooth!! Was thinking of going with the Yukon Denali but the Escalade was a lot more luxurious, and I'm not disappointed That I did. read more

Cadillac Pasadena - Car Dealers Near Me - Pasadena, California

I've been holding off on writing this review for a while and I've given them plenty of opportunity to fix it, but they haven't. Tony was a great salesperson and we were happy with everything initially. We bought a 2021 Yukon Diesel from them. However, when they were detailing the car they accidentally cut the film that was on the windshield to protect the truck from heat, basically like window tinting but clear. I was told I could bring it back and they would fix it but they are almost 2 hours from my house. He said it should cost around $100. We took it in locally to fix and it cost over $400. I was told by them that they would send me a check for it and it's been weeks now and I've contacted them many times and they don't even reply anymore. We also learned that the horn had been completely removed from the truck. So, they sold us a car with no horn. That should have been caught in an inspection for sure and I'm pretty sure they shouldn't even be able to sell a car without a horn. We had to pay to get that fixed and we didn't even ask them to reimburse us for that, when we really should be. Right now, I just want the money for fixing the tint, that they messed up and said they would pay us. Hopefully they decide to do the right thing. read more

CHRISTMAS GIFT from CADILLAC PASADENA (formerly known as SYMES CADILLAC) CADILLAC is a large luxury car that is the most prestigious brand in United States of America. I am a customer of Cadillac for over 30 years including purchase and all maintenance services. The only reason is because it is a most dependable and trust car that keeps me running my daily business of my life in America. Currently I own a 2006 Cadillac DTS. Cadillac Service Department lead by Ms. Inez Moreno / Service Manager and her team Mr. Jorge Diaz / Service Consultant, Mr. Steve Ruggeri/ Service Consultant, Ms. Isabel Alonzo / Asst. of Service Dept. The professional way of handling business is keeping me to stay with CADILLAC for all my CAR needs. My recent maintenance including: Starter Motor, Perform Brake Fluid Exchange, Complete Fuel System Service and a New Battery. Service period 12/09/2022 - 12/22/2022. I had loaner vehicle Cadillac 2022 XT5 350T during this period - Love the new model car to make driving safer, easier. I receive about $2,000.00 value of Christmas Gift from Cadillac Pasadena. How many companies in this world will treat their customer like generous CADILLAC? THIS IS THE CADILLAC STYLE. read more

Cadillac Pasadena - CADILLAC 2022 XT5 350T - Car Dealers Near Me - Pasadena, California

I recently needed a 2024 Escalade ESV for my transportation business and was referred to Armani Tag at Cadillac Pasadena by a trusted friend. From the moment I arrived, I was impressed. Armani personally greeted me, and the Escalade we had discussed was waiting right at the front entrance, ready for viewing. The entire process from that point on was seamless. I couldn't be happier with both the exceptional service and my new vehicle. I'll be recommending Cadillac Pasadena, and especially Armani, to all my friends and family. Thank you for an outstanding experience! read more

I had to tow my escalade to dealer late at night after car failed to start. Elizabeth Huape called me very next day and updated me on what was needed to fix the problem. She also applied service specials for a new battery and synthetic oil change. Overall they are faster and reasonably priced than most other shops out there. What you get is amazing service especially if you have extended warranty. read more

If there was an option of not giving any starts at all for the worst service, I would choose that one. Extremely disappointed with service and everything related to this dealership. I was about to get a car they told me to first get the paperwork done and service recall which will take 24 hours. Thinking that that's how it's gonna be I was ok, but then I got a call telling me that car will be ready 1 or 1.5 week later. Imagine getting contract done 1st and then picking the car up after 1.5 week. I had to cancel my contract with them right away, no other options left, do yourself favor and think even more than twice before choosing this specific location be careful read more

Sold my lease back to the dealership in October. Will, the manager of used cars department was very helpful and made the process easy. He told me I should be receiving a check in a month or less. Long story short, it didn't come and I called the dealership for an update and ended up talking to Renee from the finance department and what an unpleasant person she is. Lied about calling me back (after I called for 3 days straight with not one call back) and when everything was done, as I was saying thank you she hung up on me. I hope management can really take a look at what she does all throughout the day because I'll say from my experience, not much. I hope someone can check her attitude because it's terrible how she speaks to customers and I hope she doesn't treat future customers this way. Please be nicer Renee, your incompetence is not the customer's fault. read more

Reached out to this dealership to inquire on a v series Cadillac Escalade that they had in stock. When the assistant reached out to me they quoted me $50,000 over sticker because of the demand. When I spoke to them about negotiating the price they stated they could not. They told me the vehicle is no longer in production. I reached out to GMC corporate and they confirm that the vehicle is still in production and that this was not true. When you go to a dealership you hope that management is honest and forthright with you. I don't appreciate being lied to. You can see the conversation in the attached photo. Very disappointing. read more

Cadillac Pasadena - Is the actual email I got from the manager's assistant. - Car Dealers Near Me - Pasadena, California

I would like to express my gratitude to Vanessa from Cadillac of Pasadena for amazing customer service and a charismatic personality! Vanessa was very professional, knowledgeable, and humble. My sister and I came in to purchase her new 25 Cadillac CT5 Sport and we were impressed with the hospitality we received here by Vanessa and her manager Jonathan! Vanessa, Jonathan, and Tony (finance manager) were amazing! Jonathan continue being the supporting manager that you're to your sales team! Today, you showed admirable leadership role here at Cadillac of Pasadena by supporting your sales team and making your customers feel like family. read more

Gabe & Steve were able to fit in a evap purge pump repair towards the end of his shift. They're the nicest & considerate group of people. You won't regret getting your car here with the way they treat customers even after they leave the lot. Thank you read more

The worst. Came in for a promotion to get a gift card if I test drove a Lyriq. They said 1-10 business days Followed up a few times. No response or response was "still working on it." Then expressed I was interested in our CB asking but having second thoughts based on poor customer service not to mention telling them I as a wildfire victim and lost everything. You would think they would be a tad more sensitive. Nope. So I told them never mind. I heard they were not so great and now I have confirmation. Check them out if you like being treated shitty. read more

Amazing experience. Selected a new Escalade, agreed on the price, completed the paperwork, and drove off with my new vehicle within an hour! Seamless and professional. Thank you Jonathan Kyle and team! read more

Cadillac Pasadena - Car Dealers Near Me - Pasadena, California

I had a WONDERFUL experience with a new car purchase. I can't say enough about Cham and the whole team at Cadillac Pasadena! Exceptional service! Everyone there wanted to please the customer just like the old days before customer service was out of style. I'll always buy my Cadillacs here. THANK YOU!!!! read more

I have an 08 Cadillac and they would not even look at the suspension to tell me if there was anything wrong with it without demanding hundreds of dollars to even check. I took it to a suspension place locally. NO Charge for the inspection. Not a great way to build your customer base but a great way to alienate them. read more

I am both frustrated and deeply disappointed following my recent ordeal with this dealership. After deciding on an Escalade V model, we paid a deposit, reassured by General Sales Manager William Lee that the car would be ours, pending the completion of the necessary paperwork. Our confidence led us to purchase plane tickets to LAX for pickup. However, merely a day before our flight, I received a shocking call from the dealership: our selected vehicle had been sold to another buyer, likely for a higher price. It's worth noting that we had already agreed to pay $25,000 over the MSRP--a significant premium that apparently still didn't secure our purchase. The dealership's handling of this situation was abysmal. There was no effort to find a solution or offer an alternative vehicle. Instead, Cesar Caceres merely refunded our deposit, with no apology or compensation for the considerable inconvenience and our non-refundable travel expenses. This incident has irreparably damaged my trust in this dealership. Their focus appears to be solely on profit at the expense of customer satisfaction and ethical business practices. I strongly advise potential customers to reconsider dealing with this dealership. Their approach to business raises serious concerns about their integrity and customer service standards. PS: I have all the emails and documentation to prove my statement above! read more

We have been going to Jorge Diaz to service our Escalade for many years and he always goes above and beyond for us. He truly cares about his customers. We feel like family, he is always available to answer any questions and is very honest about recommended services/repairs. We never feel like we are getting ripped off or pressured into repairs like other dealerships. All the service advisors are great but Jorge is really the best. read more

I recently bought a new Escalade and the dealership has no relationship with GM Financial (no account numbers etc.)-I have had the vehicle for a month and spoken with the dealership 30+ times and they do not have the paperwork for registration or a relationship with GM Financial. I am looking to return the vehicle as it has no value to me if it cannot be registered-I have purchase 100's of vehicles and never seen anything like this. Unbelievable-Please be careful read more

Maria Cavaiani was honestly the best sales rep. I have ever came across. I was on a time crunch was able to get me the car I wanted went on a test drive the car was amazing smooth and sporty! I was greeted and helped out as soon as I got there. Was offered snacks coffee and all like a 5 star little coffee shop they got there. Everyone at the dealership was super helpful during the time of purchase. The car was gone over by Maria C. in such attention to detail making sure I was 100% of the car I wanted. Maria was able to show me the features the car came with and even helped me set up Mycadillac app where I am able to start my car from and even connects to my apple watch. The dealership was a clean and pleasant place to be in not a single thing out of place including the restrooms. Feels great to be in a clean environment. I had a terrible experience at a different Cadillac dealership and I wanted to just give up on finding a car. I spoke to Maria and told her how terrible that other dealership was. She made sure all my expectations were met. Thank you for all your help that day and your continuous help you've given me I am extremely thankful. All the best!! Can't wait for my maintenance visit I'll leave a review on how that goes. Again thanks for all the help. Truly the best! DOP: 3/29/23 read more

Cadillac Pasadena - MY BRAND NEW 2023 CT4 :D AGHH!!!! - Car Dealers Near Me - Pasadena, California

Worst experience I have ever had with a luxury car brand. This is strictly on the service. We love our Escalade. But I guess the company is under new ownership and not off to a great start. First off everything is under construction, no warning about that when I booked my appointment. I took our car in for a quick oil change, usually takes about an hour today 4.5 hours with no rental cars offered. By the way their make shift waiting room is 3 chairs in the middle of the service office. They did Uber me home after I asked for some type of way to get home. I doubt I will be back, ownership has a lot to improve on! read more

Jorge Diaz of the Service Department is the absolute professional in servicing. Without him, I would NOT go to Pasadena Cadillac, as, I remember him from his Martin Cadillac days, where, the nation's top-notch service agents were. He is patient, understanding and truthful about ALL servicing, and, thanks to him, my ATS is running smoothly WITHOUT glitches. He is a gem, and, Pasadena Cadillac should consider themselves LUCKY to have him on-staff. As long as he is on staff, Pasadena Cadillac has a devoted customer. This ATS is my fifth Caddy, and, am completed satisfied with all Caddy's; previously, I was a devoted BMW 5 series fan, but, no longer after my first Caddy. Margaret T N read more

Bought my Cadillac CT five here in 2023 Love my car, but definitely wish I bought it at a different location. Claire from service department is so rude every time I call. Talked to her plenty of times every time she is rude. read more

Yesterday we purchased a XT4 Cadillac for our 44th Anniversary. We worked with Tony Castro (sales consultant) and was very at ease. He was informative and so easy to work with. He's knowledgable with his job as well. Thank you Tony for staying 3 hours over your 8 hours just to serve us. YOUR THE BEST!! read more

David Gomez is simply the best at the service department at Pasadena Cadillac. David exemplified customer service when he took the time to examine my car warranty and was able to extend it to help cover the pay for a broken AC compressor for my 2017 Cadillac Escalade ESV. David went above and beyond by checking the warranty and contacting GM directly. Thank you so much, David! read more

This was my first purchase from Pasadena Cadillac, and it will not be my last. This was by far the best buying experience I have had (9 vehicles purchased in my lifetime). Armand and Jonathan made buying my new 2024 XT4 easy and stress-free. The experience was no-pressure and centered on my needs. The dealership is modern, clean, welcoming, and has a very large inventory; The coffee bar alone is worth the visit. I easily found the exact vehicle I wanted with all the features I wanted. If you desire an easy, pressure-free sales experience in a welcoming environment then Pasadena Cadillac is your go-to location. Ask for Armand, he will ensure your sales experience is great! read more

I usually don't leave reviews on any businesses but Cadillac Pasadena left a bad taste in my mouth. Went in on a Saturday before closing looking for a CT5 that I've been inquiring about already. Went in with a pre approval letter from my credit union for the amount that included taxes, licensing fees, etc. Minus all the extra unwanted add ons that they try to sell you. I spoke to the sales man and then the sales manager. A price was agreed and a hand shake sealed the deal. According to them once the deal was made they told me that the car needed to pass inspection and they would call me in when ready to finish the paperwork. Several days went by and no call. So finally I called them and they tell me the car will be ready tomorrow. I'm thinking great, I call off of work and drive the 2 and a half hours to sign everything that we agreed on. This is where everything flipped. The sales person said we can't honor the original price that we agreed on, we added all the extras to the car so if you want the vehicle it's going to be almost an additional $4500 over the price agreed by us and the sales manager. Very bad business. I held my ground and said no on principle alone. I've made several Cadillac purchases at other dealerships in the past but honestly Pasadena you definitely lost my business. read more

We came in late at night on the second to last day of the month to finalize the purchase for the Escalade ESV. Cham and the rest of the team were extremely easy to work with through this process. Everyone was warm and professional throughout the buying experience. Highly recommend! read more

Just wanted to write an update because Johnica Martin (Cadillac Reputation Manager) reached out and wanted to make things right. Not surprisingly it seems it was a show for yelp, to seem apologetic. I replied via email and provided contact info but did not receive a call. read more

See all

I bought a 2009 Escalade a few months ago and brought it in for an inspection. They let me walk away with a broken control arm. My mechanic fixed it shortly after. I can't fully trust an inspection here read more

I've purchased two cars from here. Recently they have changed ownership and I feel it's better than it was before. Had my car serviced this week and met the new people in there. Big props to David for helping and explaining everything to me about my vehicle. David is a friendly and helpful guy, definitely an asset to the service department. Thank you read more

Raudel was friendly and greeted me as soon as I walked inside. Gave me great service, as did the entire dealership. 10/10 would recommend

I don't know if it's the Cadillac brand that's trash or just this service center. I've had multiple faults flagging on my car. System messages, a blank navigation screen and now my key works 50 percent of the time. I take photos and videos of the issues so I can show the service tech what's wrong. Every time they say well it's not doing that RIGHT NOW so we can't help you. We can only fix it if we can imitate the fault. And then when they do see the fault they say oh it's just an error. If it doesn't happen EVERY time ignore it. Joke. My keys acting up so reprogram it. Or give me a new key. They want me to leave my car there for up to 3 hours since it was working when I dropped it off. I have a small child with me and they keep asking if I want a ride somewhere. Car seat hello. The only reason I came on a day when I am with a child is because they said up to ONE HOUR on the phone. Waste of my time. Honestly I'll never buy Cadillac again just because I think it's a joke at this point. There's no luxury unless you base your car off what coffee and snacks are there in the waiting room. And right when I left dissatisfied obviously, they had the nerve to text me asking to buy my car. Laughable. Is that the end game? Be so useless to car owners you drive them to get rid of the car so you can pick it up for resale? Gross. read more