Excellent responsiveness. We ordered a car and it was delivered ahead of schedule. I have never purchased a vehicle from out of state. There were complications that I was not aware of. However, Ricky was extremely helpful. I would purchase again from Pasadena. read more

UPDATE 9/21: I appreciate Danika taking the time to respond personally to my review. I want to clarify that I completely understand this was an awful situation for everyone involved, and I genuinely appreciate that the dealership ultimately did not sell my family a vehicle that may have had an unresolved issue. I would much rather have been disappointed than unknowingly driven away in a car with a problem. My frustration was never that an unexpected mechanical issue occurred, but with how parts of the situation were handled and communicated. I also appreciate Danika clarifying that she was unaware I had asked to speak with her. I specifically asked Nasim to speak with Danika because I had no conflict with Danika and believed she would have been a great person to help us understand the situation and our options, but I was told I would not be able to speak with her. When the second issue with the vehicle came up, we were having difficulty getting a clear explanation from Nasim of what was actually wrong. My dad had even raised the possibility of purchasing the vehicle for less and having the repair handled ourselves, so we were simply trying to understand exactly what the issue was and what options we had. Eric, on the other hand, was helpful, clear, and seemed to understand what was happening, which my family appreciated. I understand that Mercedes is not Bentley Pasadena's primary product line, and I appreciate Danika acknowledging that every vehicle they offer should still come with an expectation of product knowledge and professionalism. I appreciate her response and willingness to look into my concerns. My issue was never with the fact that something went wrong with the car--it was the communication and handling of the situation once it did. read more

Eric the general sales manager SHOULD NOT have this position. The most unprofessional and rude person I have ever seen in my life. What a shame to have someone like this crappy guy in this position. However, Mike Cabrera the sales consultant was very professional and helpful in every aspect. read more

Professional staff and easy to deal with . I would recommend this dealership to any one interested in a Bentley or Rolls- Royce. Ask for Hunter , He is an experienced professional. read more

Thank you for your service Bentley Rusnak. Every time I've stopped by everyone has been so helpful in a timely matter.

Great People. Ray took his time and got me a Amazing deal. Great Staff and Amazing Coffee. Will be back in a few years when it's time to update the GT. Thanks Guys. read more

I had HEART ATTACK in 2020 Bentley Continental. Now I've got your attention, let me tell you a brief story. I was invited to test drive new 2020 Bentley Continental last year from Rusnak and "Clint" was assigned to show it to me. Now, since I ever saw the YouTube video about it, I was in love (not with Clint, the car.) So imagine how much I was excited to go for that test drive. But at the time, I was under lots of stress with my company's lawsuit and my heart was giving me warnings which I kindly ignored. As Clint was showing me interiors, I got a heart attack and it start beating 200 beats per minute. I guess I was too excited. Doctors call me X-Man for being still alive through that heart attack. Clint promptly took action and called 911 right away. So in a nutshell, a car dealer saved client's life. How often does that happen? Couple of days later, he was even kind enough to text me how I was doing and telling me "car is just a car, the important things is that you get better." It tells what kind of character he has. This guy used work helping autistic children, so imagine how nice person he is. At that time, I couldn't afford the Bentley but I promised myself that when I can afford it, I'll come back and buy it from Clint (my savior Jesus). After almost one year and much better health wise, I finally bought brand new 2020 Bentley Continental last Saturday from Clint. Man... how can I tell you... This is more of a piece of art than a car. Craftsmanship is absolutely beautiful. Attention to detail is amazing! Handling is so good, it feels as if yourself and car become one. There are so many safety and convenience features that I feel the car cares about me more than I care about myself. Interface is so intuitive I learned how to operate the whole system in just one hour without a manual. And most of all, I've got a extremely good deal from the most kind car salesman I've met in my life. So trust me and just see him first before contacting other dealers. On top of getting good deal, you'll have most pleasant purchasing experience ever. Feels like you're buying a car from your buddy. Rusnak has most Bentley inventory anyways. So trust me and look for Clint (AKA Jesus, he'll baptize me this Christmas.) If he doesn't give you a good deal, contact me and we'll put him on a cross. Don't worry, he'll resurrect in 3 days and probably eating sushi somewhere. And if Clint does sales pitch that "someone got heart attack because this car is so good," this Yelp review is the proof. Finally, a message to general manager at Rusnak. Why the hell are you not giving him a raise? He saved life of a customer for god's sake! read more

Bentley Pasadena - Jesus and me - Car Dealers Near Me - Pasadena, California

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This review has nothing to do with Covid -19 and the difficulties businesses face nowadays. Just to be clear , many of us in the business community understand how difficult the new economy is because we have businesses of our own . This is primarily the result of rude and careless employees who work at Rusnak Bentley in Pasadena. First of all, right if the bat, this dealership sucks in terms of amenities in the waiting area. More importantly , you look at what Lexus dealerships do to keep you happy : hot coffee with cream, massage chairs, free fruits and snacks and drinks. Rusnak Bentley has literally none of these things. It's just a cold , empty lot with a few salespeople who knows little to nothing about these vehicles. We saw a similar vehicle to our Bentley suv that was $40,000 more and the reason for this was ....... the color ? We were promised a quick and seamless pick up experience and still waited over 3 hours the day we picked up our lease vehicle . And even after the sale, this week, I ordered an extra key because I dropped and broke the original key. Yet every time I call they act like we're bothering them or something . No hello. No nice to see you . No " my pleasure ". These employees are truly rude and stupid . The owner should know here we have purchased high end vehicles . These aren't pintos. Who the hell do you guys think you are? Ridiculous . Needless to say I won't be leasing or buying from Rusnak again. The Bentley brand deserves better than these amateurs who should probably be working at McDonalds and being cheap with the bbq sauce like they are cheap with their help and service. That's good because like I said we didn't lease a cheap vehicle here. Next time treat customers well and not act like we're bothering you when we come for service . I will see what other location can service my vehicle from now on. Even Rusnak Mercedes is much better in service than this location . You guys need serious help. read more

If you are in the market for a luxury vehicle of the caliber of Bentley and Maserati, then the vehicles speak for themselves. This review is more about the level of service I have experienced with a sales associate Clinton. Clint is different from any vehicle salesperson I have encountered. I have bought numerous cars over the years and always been on guard with the salespersons. Clint has a personality that immediately puts you at ease. He is relatable and not at all pretentious, even in a luxury car dealership. Clint's anecdotes and vehicle knowledge relaxed me and I realized this is someone I could trust. Discussing the vehicle I was looking for and getting my questions answered, was like speaking with an old friend. He seems to genuinely care about your needs and asked unique question that reflect that. Clint takes pride in the dealership, the business, and the way he conducts himself. I have passed his name on to my friends in the market for Bentley's and recommend him for your car buying needs. Thanks for your hard work getting me what I needed Clinton and keep up the good work. read more

Bentley Pasadena - Clint "James Bond" Woosley - Car Dealers Near Me - Pasadena, California

I came in to check out the new Bentayga, and was helped out by Clint. Clint's demeanor and knowledge about the car really helped put me at ease and gave me confidence that with Clint and Rusnak was the right place to make this purchase. I will definitely let my friends and associates know to come and find you, Clint. And I'll be back for my next one too. read more

A Yelp worthy experience in the service department today. Towed in and handled efficiently and professionally. From the manager to her car wash guy, every person was knowledgeable and appreciative of my business. In and out same day and my bill was less than originally quoted. Great experience! read more

Really refreshing experience at parts and service this morning. Staff courteous and nice loaner cars. Staff was polite and helpful. Facility could use some help though, it's falling apart, but appears to be under construction. Good thing they have good help! read more

My family and I were in the area the other day and decided to stop by. We were immediately greeted by Chris and from start to finish, what an amazing experience! He was knowledgeable, professional, and made us feel welcomed. Although we haven't purchased yet, we will definitely be back soon. We look forward to working with you again Chris and thank you again!!! read more

It's not just the experience of a place like star bucks that makes it successful, it's the methodological way we receive a quality product each time we go, I could actually count how many good experiences I have had here especially from my vehicle... Chris showed the example and got my car to places I thought it would never go again! thank you staff. read more

Service must really blow me away for me to take the time to write a review which is why I seldom do. But must say I was pleasantly surprised with just how attentive to my wants my rep was. While I haven't fully committed to which model I want just yet, I'm fully committed to Bentley Pasadena. read more

Do Not come here. This was a terrible experience and we will NEVER come back to this location again. We were going to trade in our exsisting Bentley for a new one but now I am not so sure I want another one. We walked in a saw employees around but no one came over to talk to us at all. We were waiting for a while and I know this has nothing to do with Covid because there were plenty of employees. We started to look around at the cars because no one was helping so we decided to look at the car that we were thinking of buying. While looking an employee locks the car from a distance but doesn't say a word to us. I will say, I think it was because we are black. The employees are incredibly rude, unprofessional and possible racist in my opinion. DO NOT do business with this location especially if you are of darker skin tone. Take you business elsewhere. My opinion of Bentley has now been tarnished. read more

Rusnak Bentley employs thieves in their service department. I was hoping I wouldn't have to write that, but after repeated attempts contacting Rusnak, all complaints have fallen on deaf ears. It was time for my bosses first scheduled maintenance on his Bentley. We took it in and dropped it off and everything seemed fine. Well, after we got it back, 2 pairs of sunglasses were stolen. They left the cases but only took the glasses. Their service writer basically said, "Yeah, this sort of thing has happened before" and, "It's your fault for leaving them in there." Not quite the reaction we were hoping for. I contacted Rusnak management about the incident and Mr. Arizmendi said he'd have the service manager contact us. Mr. Arizmendi assured me that there has been no thefts what so ever since he took over Rusnak but his service writer stated otherwise, so one of them isn't telling the truth. It has been 2 weeks and Mr. Arizmendi has stopped responding to my emails. The cost of the glasses being stolen is irrelevant. As I told Mr. Arizmendi, it's a Bentley dealer, not a Jiffy Lube. He should be able to leave a suitcase full of money in his car and feel safe about it. The privacy and security of Rusnak customers should be a priority. To sum things up, do not take your vehicle to Rusnak service if you don't want someone rummaging through your belongings and taking what they want. It's despicable that this sort of thing can happen at a Bentley dealership. read more

I think it's noteworthy to mention when someone goes above and beyond even more so than when a business disappoints. Last week I needed to take my Bentley in for service unexpectedly. I called and was greeted by Courtney who could not have been more professional. When I arrived, Melody addressed me by name and followed up as promised. My car was taken care of timely and for a reasonable price. Courtney then took the time to review my paperwork with me when I picked up AND followed up with me the next day. Top notch service! read more

Easy to deal with and no slimey sales techniques, at least with me. No "four squares" bs. I came with my own financing (I always recommend you come with your own pre-approved loan and never use the dealership for their loans) and was out quicker than I expected in my new car. I appreciate their professionalism, it's definitely hard to find with car dealerships. read more

Came in to get a recall taken care of. Helped by Larry. Smooth service experience. He gave me another car to drive so I wasn't put out and followed up with me as promised. Great service. read more

Bentley Pasadena - Shuttle drivers were nice too. - Car Dealers Near Me - Pasadena, California

Took My 2001 Bentley Arnage to this dealership for Service Repair, After promising to get back to me in 24 to 48 hours they did not call or get in touch with me at all, So, I called and left messages twice, finally the third time around they answered and told me that my car repairs amount to $45,000...I said What? The car of my year and in great condition is worth no more than $40,000, The guy kept blabbering about how much work it needs extra extra, Anyway's I recognize when people are conning me and this place is a con, extremely greedy, dishonest and worthless, took my car to a place close by who works on bentley and get this, the same work could be done for $10,996.00, Stay away from this place Horrible People!!! read more

Best place to get lost over here...! Rough people. Cannot get done what I need... simply gave up with those people... avoid this place

This place is unbelievable. You would think given they have such a prestigious car brand they are representing they would have the staff to match, but that is not the case here. More specifically the service department. We had a Be read more

Love Rusnak Pasadena. Great selection and the best service. Clint was very professional and knowledgeable. Highly recommended if you're in the market for a new ride. read more

Overall this was one of the best experiences I've had at a car dealership. The sales agent, Chris, greeted me promptly and demonstrated immense knowledge of the Bentley brand which proved to be helpful for a first-time buyer. He was very engaging and really took the time to show me many different models and answer all my questions. Although I haven't purchased yet, I would recommend everyone to buy from Rusnak Bentley and from Chris! read more

Clint was incredibly personable, informed, and engaging. I was impressed with his responsiveness to any questions, including the most remedial and mundane. Clint was never too aggressive,made the experience painless and enjoyable. read more

Now, I am not new to the car shopping experience. I am a wealthy business owner who has better things to do than Yelp. However, I must detail my experience to ensure no other customer is treated how I was treated. I had the very displeasure to interact with Julia and Tony. These are the two managers at this dealership. I did a bit of research on Paul Rusnak, and his Rusnak standard he proudly displays at his many franchised dealerships. I want to be the first to say that Julia and Tony are nothing of what the Rusnak standard is or should be. These employees behaviors are that of the car industry in 1970. Ex: Rude, confrontational, the way they speak is like they're better than you, deceiving in the pricing offered, and no salespeople in the store. In addition, I honestly think Julia's British accent is fake, but I digress. The real issue is this obviously arrogant Manager is willing to give business to his competition and have his Manager talk to his customers rudely.. This is in lieu of actually upholding the Rusnak standard and taking care of clients. This is also why I probably see 4 salespeople total online. No one wants to work and be subjected to this manager's uneducated approach to business. To finalize, Please stay away and take your business to Ogara or any other Highline dealership. read more

Efficient, friendly, and professional service from Courtney and her team. Everything was seamless and timely. I so appreciate good service!

I had an appointment with Melody Beckford and she was great! She was extremely prompt and even greeted me in the driveway when I came in. She knew exactly what I needed and didn't try to sell me on anything that was non-essential. I will definitely be back! read more

Bought my brothers Bentayga from the most stand up salesman, Clinton. He was super personable and knew his product. A breath of fresh air. Had to go to Service a few weeks later for a software update and Courtney treated us like family. Grateful we made our purchase at Rusnak. She even buzzed us to a great breakfast spot, washed our car, and explained EVERYTHING to us. Happy customer here. read more

I recently purchased a new 2020 Bentley from Bentley Pasadena Rusnak and am very happy with the purchase. I dealt with Clint and he was one of the best auto professionals I've ever dealt with. From the first day that I custom ordered and spec'd the automobile to the delivery process Chris was always there for me answering all my questions and updating me. He was always diligent with returning my calls in a timely fashion which I also greatly appreciated. When the automobile arrived in the dealership, Clint was extremely thorough about explaining all the new details of the automobile and patiently answered all my questions. I highly recommend Clint as your next Bentley auto professional to assist you at Bentley Rusnak Pasadena. Thanks Clint! read more

Not happy with the service here. Kept a my car for 3 days despite saying they would work on it the day I brought it. Then came up with a unreasonable response. So I took it to a different Bentley who handled it all no problems. Will not do business here again. read more

I'm not a big yelp-er, but I want to thank Larry and Courtney for coming in an taking care of my car and paperwork on SATURDAY! They aren't even open but they came to my rescue. That's customer service! read more

Horrible experience I mean the worst, I was in the market to buy a Bentayga I visited the dealership twice, first time the used car manager supposedly too busy to appraise the car I'm trading in that I bought from them 2 years ago Cash so I'm a repeat customer at least some appreciation!!! Then I had to come back to get my car appraised I drove almost 40 minute to get there, finally the car was appraised I asked for pricing, I was told AGAIN the sales manager is busy we will call you and give you numbers, 3 days later no call I had to contact them to ask for numbers they said ok the sales manager finally back from honeymoon he's gone do the numbers for you we will call you in couple hours, couple hours turns to couple days finally decided enough is enough with these people I called talked to a different person asking him to tell me what's the deal the guy told me The sales manager is not here yet comes at noon Once he's there will get you going ok nothing at all I don't think these people are here to sale cars no professionalism at all, if they have the car you want don't go there just call a broker better that was than waisting your time. I stopped by Bentley Beverly Hills took me less than an hour to make the deal smooth process and a Great deal !!!! read more

The service staff was helpful today when I had to get my car repaired without an appointment. Thank u Larry and service people! Great customer service. read more

My parents got a Bentley gtc from here earlier this year for my mom's birthday gift. They had a great experience dealing with this dealership. Everything was on point and went smooth. Got the car delivered from the guys at lg with a covered flatbed and it's been great. Definitely coming back here to get my car when I'm ready lol. They have a large selection of Bentleys and also have a large selection of other exotic and luxury cars. read more

Brought my GT in for a light on the dash. Service took care of it timely and the master technician even came out to explain everything. Top notch service here. Great job. read more

No integrity, not to be trusted. No honesty at this dealership, sold the car I was due to pick up and came up with lies for why. Left me with no transportation, management would not even return my call, all to make a few extra dollars. read more

I can't say enough about my experience with Chris Lee and this dealership!!! Super helpful, I was in and out no fuss no hassle. I'm a life long customer and I recommend anyone looking for a great experience to look to them for all your car buying needs. read more

It is with great pleasure that I write this review. While at Pasadena Bentley, Clinton Woosley provided my wife and I excellent customer service. He paid attention to detail, while also engaging me on a personal level. His charismatic personality and overall demeanor, led to a positive experience. read more