I'm so happy I chose Land Rover Pasadena. After visiting and speaking with other dealerships, I can…read moretruly say this was one of the best car-buying experiences. This dealership has an incredible team professional, knowledgeable, respectful, and genuinely interested in making their customers happy. They value your time, work with you honestly on the numbers, and make the entire process feel comfortable instead of stressful or pressured. The sales manager was fantastic, the finance manager patiently explained every document and every number before I signed, and my salesperson went above and beyond. Even after the deal was done, he spent more than an hour with me going through the car step by step and explaining all the features, menus, and controls. I've purchased luxury cars before, but this level of attention and customer service really stood out. I left with a beautiful car, a great deal, and a huge smile on my face. Five stars honestly don't feel like enough for this team. I would highly recommend Land Rover Pasadena to anyone looking for a truly professional and first-class experience.

I was looking for a new car, so I finally went to test-drive a few Range Rovers. Nersis assisted me…read moreand he was very informative, patient, and kind. Reasonable prices on the e-Vogue and Discovery Sport. Still debating what I want to purchase. This location is very nice the manager with a bald head who sits at the entrance when you walk in is very professional and makes sure you have what you need.

Thanks you Benjamin so much for your help with my recent purchase of the 2023 Cadillac XT4…read more Benjamin Juarez, Tyler Pham and Jonathan Kyle were a pleasure to work with, and I really appreciate your speedy service. You were patient in answering all my questions and transparency during the test drive. I am absolutely loving the car and I am grateful for your excellent service. I will gladly send anyone I know looking for a new car your way. Best regards Kenny Elmore

I worked in the automotive industry for over two decades and have purchased countless vehicles…read morethroughout my career. Unfortunately, this was by far the most disappointing dealership experience I've had. I had been working with Andy for several weeks, yet the dealership was unable to secure the financing I needed. I ultimately had to obtain my own financing through my bank. During that time, I also asked them to negotiate the price and remove the deceptive dealer add ons, but both requests were declined. Then, just two days ago, the dealership dramatically reduced the price of the vehicle. Rather than reaching out to let me know, I had to discover it myself and contact Andy. Even after I had financing fully approved and was ready to move forward at the new price, I waited an entire day for a final out the door quote. My requests were ignored. This morning, I learned the vehicle had been sold. As of now, I still have not heard a single follow up from Andy. The entire experience was marked by poor communication, a lack of professionalism, deceptive pricing practices, and an overall level of incompetence that I simply did not expect from a dealership.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!

We had an amazing experience with Winson Huynh at Lexus Glendale!…read more We had been looking for my husband's preferred color for the Lexus IS F Sport, which was very hard to find. We were willing to drive all the way from Anaheim to Glendale just to get the exact unit we wanted. When we found out that the vehicle was already reserved by someone else, Winson didn't give up on helping us. He did everything he could to make sure we had the next opportunity to get the car if the first buyer decided to release it. We ended up waiting almost a week, but Winson kept us updated throughout the process and made sure we knew what was happening. As soon as the vehicle became available, he acted quickly and helped us complete the transaction smoothly. When we arrived at the dealership, he took the time to demonstrate all the features of the vehicle and answered all of our questions. He was very professional, knowledgeable, patient, and genuinely helpful throughout the entire process. We truly can't thank Winson enough for helping make my husband's dream car come true! He went above and beyond for us, and we highly recommend him to anyone looking for a Lexus. If you're looking for a salesperson who will really go the extra mile for you, ask for Winson Huynh at Lexus Glendale! Thank you so much, Winson, for making this experience such a great one for us!

I contacted Lexus because I was interested in purchasing a vehicle. I visited the dealership,…read moreexpressed my interest, and asked for a quote on the deal they were offering. Unfortunately, the lack of communication and follow-through turned what could have been a sale into a lost customer. ::Customer Service:: During my visit, the salesperson told me I would receive the quote by the end of the day, but i didn't receive anything. I sent a text message; no response. The following morning, I followed up again and was told the quote would be sent shortly. Once again, nothing. After giving the dealership multiple opportunities to follow through, I decided to take my business to another dealer who was more responsive. About a week later, a manager emailed me to follow up. I explained that the salesperson had never sent me the promised quote, but I received no response. The salesperson later emailed me inviting me to come in for a test drive. I replied explaining that I had already reached out multiple times and never received the quote I requested. Again, there was no response. I then received yet another follow-up email without anyone addressing my original concern. ::M's Notes:: - Parking lot - Street parking

Just wanted to acknowledge Mr.Kevin Wang for his excellent customer service/ care , he always and I…read moremean always return my call for questions and advice. He is very professional and is very easy to communicate with. I would highly recommend him and would surely go back for our next car. From , Carlito B.

Ok so. Kevin Wang. The guy is unreal. He changes your entire perspective on a car salesman. He's…read morehonest to no limit. The guy is actually on your side and fights for you to get the car you want without all the bs. I got an EQS450 SUV and couldn't be happier! Thanks Kevin!

Whoa really strange reading the bad reviews about Sales because I had the opposite experience…read more Shopping for my Volvo at Rusnak was super easy, transparent, and hassle-free. I honestly was dreading shopping for a new lease anywhere. But I randomly went into Rusnak even though it was far from home. It was the 6th dealership I went to in a month, so this isn't without context. The vibe was not pushy at all and super patient. They were so nice! I did a test drive, took some time to shop around for options, but still went back with Rusnak. They helped me get into a car that met all my requirements and my budget. They gave me a solid deal, then delivered my paperwork and car to my home. They did a thorough walk-through, helped me get set up with everything. One of the easiest lease transactions ever. Sales and Finance were both amazing. Ibeth in Sales, Doug the Sales Manager, Ronnie in Finance, Joshua who delivered the car, all amazing to work with. Definitely visit Rusnak Pasadena if you're considering a Volvo.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

I had a great experience buying my Volkswagen Atlas from Volkswagen Pasadena, and a huge part of…read morethat was thanks to Ramiro, my sales consultant. Ramiro was excellent from start to finish. He was friendly, professional, knowledgeable, and--most importantly--never made me feel pressured or rushed. He answered all of my questions, was straightforward about the vehicle and the process, and made the entire buying experience incredibly smooth and easy. Buying a car can be stressful, but Ramiro made it feel like I was working with someone who genuinely wanted me to be happy with my purchase rather than just trying to make a sale. I really appreciated his communication and willingness to help throughout the process. I'm extremely happy with my Atlas and with the experience I had at Volkswagen Pasadena. If you're looking for a VW and want someone who will treat you right, I highly recommend asking for Ramiro. He's a great sales consultant and made my experience a 10/10!

I will never bring my vehicle back to this dealership. It is completely apparent that they employ…read moreinexperienced technicians who do not know how to properly diagnose vehicles. My nightmare started when I brought my car in to get diagnosed. They couldn't figure out the exact issue, but they still recommended a repair and wanted to charge me over $800. The breakdown was ridiculous--the part itself was $250, meaning they wanted to charge me over $600 just in labor. When I started asking completely reasonable questions about the diagnosis, the staff got frustrated with me and ultimately told me to just take my car at no charge. Frankly, they shouldn't have been trying to charge me in the first place if they didn't have a 100% definitive answer to the problem. I decided to purchase the part myself and had an independent mechanic install it in just 20 minutes. Unfortunately, the problem persisted, meaning their original recommendation was completely wrong. Against my better judgment, I decided to give this dealer a second chance. I brought the car back, told them I replaced the recommended part, and explained that the issue was still happening. They kept my car for 4 days with absolutely no answers. Out of pure desperation to get my car fixed, I finally told them to just replace three specific parts and agreed to pay their $1,000+ estimate. When I went to pick up my car, I found out they didn't even replace all the parts. They insisted they couldn't duplicate the cold-start issue I was reporting, claiming it started fine for them every time. To make matters worse, when they brought my car out to me, they already had it running. I assumed they did this because the problem was fixed by the two parts they actually managed to replace. As for the third part? They claimed it arrived damaged, so they had to reorder it and promised to call me when it arrived. I followed up a few days later, and they told me it wasn't in yet but that they would get back to me. It has now been over a week with zero response. I honestly don't think they ever even looked at my car. Save your time, money, and sanity, and take your vehicle somewhere else.

Ara exceeded all expectations from the first conversation…read more He was responsive, knowledgeable, and genuinely committed to getting me the right deal on a 7 Series BMW at Glendale BMW Pacific. Ara handled every step of the process smoothly, with clear communication and no surprises. I never had to follow up because Ara was always on top of things. Ara worked out a deal that felt fair and transparent, and the entire experience was professional and stress-free. If you're looking for a lease on a BMW, Ara is the person to talk to. He made what could have been a complicated process feel easy and straightforward. Thank you again Ara

Extremely poor customer service and experience with trying to get an M3 with Pacific. Dealer…read morewouldn't match another corporate BMW dealers written appraisal for my trade in and wouldn't even mark down the vehicle to offset even when I tried to work with them. We eventually came to a deal that would work within $50 of the price I wanted, yes $50. The salesman Ari said he would have his manager call me back as he couldn't adjust any more on his end from what he said. I personally went down to speak to the manager myself and leave with the vehicle but they had me waiting for 2 hours and he never showed up. He apparently went to lunch but never came back. Continued to call and never got a call or response back. The salesman and sales manager dropped the ball and never communicated back after numerous calls and text. Would not recommend coming to this dealer for a vehicle, as of today I still have not heard back. Went to Monrovia BMW where they discounted the vehicle, gave me what I wanted for my trade in and actually treated me with respect