The service at this Tesla location is the best of the 3 I've been to around the LA area area. I came here multiple times to test drive a few Model Y trims and they always helped me and accommodated my requests. Alex helped me out and was very informative and transparent about the Tesla buying process. read more

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions and he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena! read more

Electric cars are the new technology disrupter (they will change our lives just like the iPhone) --and Tesla leads the way for all other electric brands to be adapted into the market place. There are many options for electric cars this year, including fuel cell & hybrids. But nah, I was in the market only for an electric car for environmental considerations. I felt it's time; the technology is ripe for consumption. I tested 5-6 other competitors and there were more cons than pros for me. For the elegance of its software, futuristic design, functional simplicity, aerodynamics, proven market share and tax incentives Tesla was the clear winner for me. I visited the Pasadena branch for 4 test drives. Each visit, I was met with super helpful, informative Teslites. But wait- by the time I decided on a model to purchase, the sales transaction took place within 38 minutes all in the Tesla app. I didn't time it I just happen to check my watch as I was meeting friends for lunch. I've never bought a car in my life that took 38 minutes .. STUNNED beyond words. And I dealt with no sale gimmicks. No stalker salespersons. No haggling. In the end, I was sold. Thank you very much Erin Potter for your apt and super helpful assistance. I'm now a Teslite. YEP. How easy was that. End of Yelp. read more

the amount of times i have walked by this place, poked into the window and didn't go in are too hard to count. the other day was the day i sure did, and sure enough, that same day i walked out putting my deposit down on a model 3. no car dealership has ever been smoother than my tesla dealership experience, all thanks to alex. calm, collected, knowledgeable and patient, my mother and i approached him easily with 20+ questions, to which he answered each with ease and professionalism. it is incredible how quickly you are able to test drive and get the ball rolling - these salespeople are not gimmicky or coy. nothing uneasy is going on here unlike the air sometimes you feel in other car dealerships of that push to buy. the fact that you can control and purchase everything online/from the app made it so simplistic. my whole time entering and leaving was under 2 hours, and i felt i got the gist on just about everything tesla! being a pasadena resident, too, this was a super convenient location and couldn't have had an easier, smoother or more efficient experience throughout. thank you alex, and thank you tesla!! can't wait to be apart of the T Team. :-) read more

Everyone, be careful, don't buy a car from this place. The service attitude and professionalism here are very poor. In the past week, I went from being a Tesla fan to a victim! Each of their sales gave me a little misleading information, which made me think that my car purchase process had become a nightmare. They told me that there was a subsidy of $7,500, but they didn't tell me that it was not possible to buy it with a company. They told me that the best deal was a loan with an interest rate of 1.99%, but they didn't tell me that the 1.99 was just the beginning, and then it became 15%, and then changed to 9.? %; I asked them to find a Chinese-speaking salesperson, but they said they didn't have any. Later, I found that there was a store not far away with mainly Chinese salespeople willing to help; I finally found the manager Mike of Pasadena, and his arrogant attitude of not caring about anything made me cry. In the end, I left the Pasadena store crying and lost a "deposit" of $250. When they charged the fee, they didn't tell me that it was non-refundable. read more

I brought a brand new Tesla, and I was told there was a 4 year or 50,000 warranty. The car isn't even 3 years old and it's had repeated problems. I took the car for maintenance just two months ago and they told me that the car was perfectly fine and passed with flying colors! All of a sudden at 51,000 miles. There is a sudden problem with the steering wheel and the lane adjusting. I went to the service center in The Valley and they said it's not a big deal it can be resolved but we have a 245$ charge per hour for diagnostic. I said what about the warranty and they said they had an extended warranty but it wouldn't apply to you since you are at 51k. I asked around several other Tesla owners and they all told me that they never heard of the new extended warranty. I took to another Tesla service center and they said that the steering wheel is failing and to replace it, it will cost me $2,800 to replace! I said why wasn't I offered the warranty. They told me call customer service. I called customer service they said we have no control over it please call the local service center. I went back to the service center and they said we can't do anything about the warranty. You need to pay the $2,800 plus for a brand new steering wheel. Mind you I have not had any car accidents, nor do I ever speed or swerve and I've never even used the automated self driving mode. For the steering wheel to fail after only 3 years. Now get this, it just goes on. I approved the 2,800$ steering wheel. They said car will be ready same day. So we can't give you a loaner. Then I get a message today that the car computer screen might also have a problem. But by the way, ur car will be ready tomorrow after 12 pm. I said Im working till 9 pm tomorrow. He said. If you don't pick it up before 6 pm, then we will charge you 50$ a day for storage. I used to be a BIG BIG TESLA fan and super careful about driving. After realizing how much the car fails after 3 years and now a 3k repair, then what value is it "saving on gas". Honestly, if I would go back to Diesel. I would. This has been a mistake. You can't vouch for your car when it's only been 3 years! read more

Tesla - Car Dealers Near Me - Pasadena, California

I didn't end up buying a Tesla, but was so very close to it considering my excellent experience here. The rep (pretty sure his name is Collin?), was literally the best vehicle rep I've ever encountered. The complete experience and rapport building, genuine vibes, and EV education this guy gave out was on point. read more

I scheduled a Model 3 test drive, and Joshua was my very friendly advisor who walked me through the process from start to finish. From when I walked through the door, he made doubly sure that any questions I had were answered, that I knew the ins and outs of the Model 3, and that any concerns I had about driving it were put to rest. The test drive was a dream! After the drive, I had some further questions on financing and incentives for a potential purchase. He had very thorough and detailed responses that gave me a much better insight into making a decision to purchase or not. At no point during my entire time at the store did I feel pressured to buy; in fact, Joshua even mentioned that he was there just to advise and that I was free to check out other car brands to compare if I wanted to! What a welcome change from my previous car buying experiences! Ultimately, I did not decide on buying a Model 3. However, the wheels are in motion and I have a better time frame on when I may decide on it. I will update this review if I come back in the future to make the buy. Thank you Joshua for being an amazing advisor! read more

Tesla - Model 3 test drive. Autopilot was on, and it was a dream! - Car Dealers Near Me - Pasadena, California

I've had a great experience with the people who work here! They answered all my questions and helped me find the right tesla for me. Also helped with existing questions I had about my old Tesla. Thanks guys, keep up the good work! read more

Well, I'll start by saying I have never been impressed by any business in the last 14 years of living in the USA like this one before! You deserve my 5 star review by all means. Vincent Ducoulombier is the greatest man himself. Please give him a raise and bonus , he deserves it. Went in for a test drive for a model 3 performance and he gave me the car to take home and drive it and return it the next day! Yes, as crazy and insane that sounds. He gave me a $53000 car to take home and test drive and return it the next day! Holy crap, I'm more than impressed and sold on this car now! That's how you sell me a car. You make me fall in love with it without being pushy and desperate, unlike any other car dealer! This representative was and is the greatest. I can't stop thinking about this experience. read more

Tesla Delivery strikes again !! I really don't understand why this happens and why Tesla thinks it's ok. For the second time on my 3 purchase Tesla has changed my delivery date once I am in my " delivery window " . It is terrible that Tesla expects you to be ready and puts pressure on you to get ready. Sell your old car get financing and open your schedule for delivery time . Well again that happens . My delivery window was 3/27-4/10 and on 4/30 they changed my delivery to 4/13-5/11. So it may come on the 13th but I doubt it . The point is once the customer is jn your assigned delivery date it is totally ducked up to move it a month. I am once again caught having to Uber to work or rent a car. An expense I didn't plan on. My old car is sold and my money is sitting jn the bank waiting . Great car shitty customer service . Fucking shame . read more

Tesla - Original delivery window - Car Dealers Near Me - Pasadena, California

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Ended up getting a model 3 and I am really disappointed in the build quality of the vehicle. The car was delivered with multiple damaged interior pieces, defects in the paint, horrible panel alignment. The worse thing is that the car makes so much noise. Unbearable ratting that happens going 5 miles per hour on a smooth road. read more

Try answering the phone. I wanted to schedule an appointment for test drive and purchase this week. Going to buy a Lucid instead. I was trying to decide between the two. I already have a model S. The service is appalling for Tesla. Not my first time either read more

Don't buy a Tesla. They charge you up at @$$ just to get your brakes checked. JUST TO CHECK. They didn't do anything to it! But $76.50 to "check." Also, for those considering buying one. Once your warranty is over, they won't even bother giving you a loaner if they need to keep your car for a few days. read more

We were roaming around downtown and wanted to go check out their modelx on display. Workers were really nice and welcoming. Did not bombard us with questions or try to sell us. We were able to get in and check out the car and just explore without being bothered which was nice. read more

Walked in to ask questions about the .99% Apr promotion for the model y I was instantly approached by Luis. He really took his time to inform me on how it works and how long the promotion would be offered. He was very helpful. Although I was not there to purchase a vehicle as I informed him when he introduced himself it was nice of him to answer my questions and take his time not just see there was no Sale and rush me out. Thank you Luis your customs service is appreciated read more

My daughter was over the moon when mom finally gave in to buy a Tesla. Instead of ordering the vehicle online we decided to come in and order in person. Kennedy was our rep and she went through the process of ordering quickly and efficiently. My daughter had many questions about all the options that these electric vehicles have. The furnishings inside this show room could be updated or upgraded due to the high end status of this company. read more

Tesla - Christmas shopping 2020 - Car Dealers Near Me - Pasadena, California

I don't know why the reviews are low. Kylie is a sweetheart. We had an appointment to test drive the model Y and was late. She didn't mind at all and answer any question we have regarding the car. We place an order back in January and are still waiting. She suggest we don't do anything as it would cause the delay but she also search what is in stock in California if we want to get the car faster. Overall the experience is positive and I recommend going in to test drive and look at the beautiful model X. read more

Tesla - Model X - Car Dealers Near Me - Pasadena, California

My husband bought me a Tesla model X. I love it so much! It's Luxurious, smooth, powerful and beautiful! He's the best! I highly recommend buying a Tesla read more

Tesla - My baby! - Car Dealers Near Me - Pasadena, California

Great easy way to buy a car. Use your phone Don't need to go to the dealer I have ordered a 3 to be delivered in 4 months No 4 hours at the dealer read more

Caleb is Awesome. He has been extremely helpful and responsive in supporting my Tesla experience. I came In here curious about the model 3 and new to electric cars. I left here feeling excited and confident about ordering a Tesla with Caleb. He is super cool, knowledgeable and provided fantastic personal service. Thank you. read more

Never driven an electric car before but have had my fair share of luxury sedans - happened to walk into this store unsure if I wanted to make the change but the service, experience and of course the car made me sure and I placed an order to become a Tesla owner. Curtis Yoo helped answer all my questions and showed me price break downs without ever pressuring us into one or the other but instead clearing all our doubts with his knowledge and honesty - he even provided us insight on solar panels which we may consider at a later time. We ordered the car and received it sooner then expected - would highly recommend. read more

SALES ADVISOR RAUL DELATORRE. Came in for a test drive and Raul made the whole experience very unpleasant with his unprofessionalism and unfriendliness. Received attitude from the start with false accusations (having test driven before), rude irrelevant questions (about background and family), and rushed the appointment all because he wanted lunch. He has no concept of actual service, was unreliable (doesn't reply emails), takes credit from his co-workers (wasn't my original sales rep). Works against you rather than with you (which makes absolutely no sense). And doesn't greet nor smile. He carries himself like his name is Elon and comes off as very arrogant, but struggles with simple questions like why I needed to sign the same waiver, twice. The answers he does provide are easily searchable lacking any real substance or effectiveness. He definitely needs to undergo some actual training or be removed altogether. Should have read the other reviews prior to going in since there are similar complaints about him. How he continues to work there is beyond me (feel bad for his teammates). All in all a huge blemish on the Tesla brand and management team. Aside from the actual 15min SOLO test-drive, it was the worst possible experience imaginable. What a nightmare. read more

Just purchased the model 3 and it was delivered with defects. I've been trying to get this resolved now for 2 weeks and have been given the runaround. No one can figure it out and it's ridiculous. Poor poor customer service and all I got was an automated message. Either send me a new car or fix these issues ASAP. Molding is popping out and paint is bubbling. read more

Tesla - Car Dealers Near Me - Pasadena, California

Best customer service ever!!!! Mike helps me get my baby as soon as he can. Just used one mouth and I pick up my model Y yesterday. He really shows me what is professional. Thanks Mike! read more

Tesla - introduction of Tesla - Car Dealers Near Me - Pasadena, California

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Such a wonderful experience with Erin! She has made it so exciting to get a Tesla I cannot wait! I was on the fence at first but she's been so helpful and accommodating in showing us how amazing these cars truly are. I highly recommend this store and having a shopping experience with Erin! Not to mention I absolutely love the no haggling experience at a Tesla dealership vs all other dealerships. read more

Been here many times & all of my questions are always left answered + more! I always feel welcomed here & never pressured into purchasing a Tesla which is a pro for me. I enjoy the casualness, yet sophistication that is represented at this store because I come in already knowing what this company upholds - quality. Tip: Definitely recommend having a one-on-one consultation for more in-depth information about owning a Tesla. You will get far more information about everything you want to know. Pro Tip: T E S T D R I V E it. You won't regret it. It's more perspective changing when you're behind the wheel. Shoutout to Brian who has helped me & my family today. He was incredibly helpful x999, due to our language barrier (English & Mandarin). He flawlessly was able to switch from both languages with thorough explanations from both ends, throughout our whole 1 hour interaction (test drive + consultation). read more

Excellent service by Yumi,she arranged for me to drive the new Tesla Y Performance and the X Performance,am going to buy either one just don't know which one yet but leaning towards the Y Performance. read more

Love my new Tesla! Best car or rocket ship I have ever owned! Superior service too! Highly recommend if you are looking for a state of the art electric vehicle. read more

Great experience! I bought the model Y without the test drive online, I contacted Tesla Pasadena and Kyleen was extremely helpful, even though that I already bought the car online she scheduled me for a test drive and explained everything about the car. She went the extra mile and called the Burbank site to track my car. Thank you Kyleen Pray! read more

What do you get when you take a wildfire-prone cauldron of violence, political antipathy, racial, class and gender hostility and add flamethrowers to the mix? You get Elon Musk's marketing gimmick/financing plan to save Los Angeles. https://instagram.com/p/Bj1OKNfAhLZ/ read more

Tesla - Car Dealers Near Me - Pasadena, California

GEORGE FROM SALES WAS VERY KNOWLEDGEABLE AND NICE! I called and asked about a Tesla X. He has great customer service and is friendly! He deserves recognition! Thank you read more

Do not secure a car loan unless you have a vin number. Tesla has canceled their delivery time frame and delayed the delivery time so many times I can't remember anymore. It's so sad. Delivery dates are not reliable until you are given a Vin. Once a Vin is provided, they want you to close the sale in 3 days. This means if they give you a Vin on a Friday, you have to secure your loan check and insurance on Sat and Sun for a Monday delivery. IMHO It's like they really don't care about you. IMHO read more

I understand sales is kind of a shady business to begin with but some of these sales people have some nerve. I stopped by today for a test drive. The sales person was nice enough but I did the test drive alone so not many questions were answered. I was walking back to the main area and noticed he was escorting a family to the lot. I assume for a test drive. He said he would only be a couple minutes and to wait for him in the store. 15 minutes go by and he's no where to be found. Whatever things happen. And I had an appointment to get to so I left. But then he has the nerve to text me asking me to place an order with him on the spot. Lol for what? You did nothing. Some nerve. read more

Wow! I honestly thought at least some of the people writing bad reviews for this location were exaggerating. Apparently not... Having done a at least four months of online research and pretty much deciding I want to lease a Model 3 later this summer, I only had one question that I couldn't find an answer for on the Tesla site: What's the per mile cost of exceeding the mileage limits on the lease? I know!! I'll just go down to the Tesla store in my lunch hour! Yeah!!! I walk in to find two employees sitting on stools. I ask the question above. One of the employees simply shrugged her shoulders, picked up her phone and ignored me while staring at the screen. The second employee, sat there with a confused look on her face, repeating my question at least twice while intermittently "umm-ing and Ah-ing." Eventually, a gentleman in a red polo shirt appeared from behind a partition at the back of the store with the answer: "25 cents per mile." Bearing in mind the premium charged for these wonderful machines, I can't help wondering if the indifferently ineffectual behaviour of the first employee is typical of what I'll experience once I've handed over my cash. Hmmmmmm... read more

Friendly and accommodating staff. I test drove a Model Y and liked it so much I put down my deposit. I selected my options, and asked if they could have the car available in a short time frame. They kept their word, and I picked up a brand new Tesla in Burbank a few days ago. Timing was perfect! They answered all my questions and made it easy. I like the "no haggle" approach, same rules and price for everyone. The car has exceeded by expectations in build quality and functionality. The staff at Tesla Pasadena makes the conversion to EV a very pleasant experience. read more

We just took delivery on our Model Y but this review is specifically for the sale period. Our Sales Advisor Caleb was incredibly helpful in guiding us through the process. Even though everything could have been done online without contact with an SA, it is still comforting to work with a person who of readily available to answer questions. He was very responsive to my emails, and even took time on his days off to respond. We really appreciated his professionalism! read more

Kylee was the person that helped me purchase my vehicle and she is amazing! She took her time, explaining everything and making a buying process so easy! If you decide to purchase, Tesla asked for Kylee, you will not regret it!! read more

I went in back in January for a test drive. The employee who took us out on that drive, Pablo, was exceptional. He spent an hour with my wife and I that day, and thereafter for several months I texted him a ton of what were probably stupid questions and he patiently answered all of them. Pablo never once got pushy like car salesmen usually do. Thanks in large part to his guidance, we finally felt comfortable ordering a Model 3, and took delivery yesterday. Thanks Pablo! read more

Tesla - Our new Tesla! - Car Dealers Near Me - Pasadena, California

When we arrived we had to stand there for a while. 3-4 Tesla employees were helping others, not once they told us to please wait or hang in there...or nothing. Several minutes later a Tesla employee asked us from across the room where he was seated if we had been helped already. Eventually we heard others talking about the test drive. Meaning we were never asked if we wanted to test drive one. We also felt this "helper" did not try to sell us a Tesla. But at least he answer some of our questions. After several "I have no idea" of course we were the only Latinos in the store. Sadly we were ready to buy a Tesla then and there. But hey, they didn't want our business! read more